NICE Ltd 6-K, filed Dec 2, 2020
NICE Ltd. (NICE)
6-K
2020-12-02
For: 2020-12-02
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April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on December 2, 2020.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of November 2020 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
(Translation of Registrant's Name into English)
13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Actimize Positioned As Overall Technology Leader in the 2020 Quadrant Knowledge Trade Surveillance & Monitoring Report,
Dated November 2, 2020.
99.2 Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences, Dated
November 4, 2020.
99.3 NICE Accelerates Time-to-Value for Businesses Globally with New Robotic Process Automation Offer, Dated November 5, 2020.
99.4 NTT DATA Germany and NICE Forge Strategic Partnership to Improve Customer Experiences and Drive Cloud Transformations with CXone,
Dated November 9, 2020.
99.5 NICE Actimize X-Sight Wins FTF News “Best Financial Crime Prevention Technology” Award for Third Consecutive Year, Dated November 10,
2020.
99.6 NICE inContact Named a Cloud Contact Center Leader by Gartner, Dated November 13, 2020.
99.7 NICE and Symphony Partner to Drive Digital Transformation Through Rapid Adoption of Intelligent Attended Automation, Dated November
16, 2020.
99.8 NICE Actimize Chosen to Drive Modernization of Financial Crime Operations for Desjardins Group, Dated November 17, 2020.
99.9 NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers,
Dated November 19, 2020.
99.10 NICE Actimize Announces Next-Gen Fraud Management Platform Leveraging Advanced AI and the Cloud to Fight Fraud and Enhance Customer
Experience, Dated November 23, 2020.
99.11 NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm,
Dated November 24, 2020.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by
the undersigned, thereunto duly authorized.
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NICE LTD.
Name: /s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: December 2, 2020
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Actimize Positioned As Overall Technology Leader in the
2020 Quadrant Knowledge Trade Surveillance & Monitoring Report
The SPARK Matrix™ for Trade Surveillance shows NICE Actimize as the highest-scoring vendor across
Technology Excellence and Customer Impact metrics
Hoboken, NJ, November 2, 2020 – NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm
Quadrant Knowledge Solutions as the overall global Technology Leader in its report titled “SPARK Matrix™: Trade Surveillance and Monitoring, 2020”. The Quadrant Knowledge Solutions research report, which provided competitive analysis and a ranking of
9 global trade surveillance vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest across Technology Excellence and Customer Impact performance metrics.
The Quadrant Knowledge report, in positioning NICE Actimize and its SURVEIL-X Holistic Surveillance Suite as the leader, cited numerous strengths, noting, “NICE Actimize product strategy and roadmap is centered
around the themes of complete coverage, precision detection, and intelligent investigations. The company is making continued investment in AI and customer-enabled, self-development tools for both traditional and ML-based models. With the focus on
providing proactive surveillance, the company continues to enhance its automation capability by leveraging AI & expert user feedbacks and shares the knowledge with its customers via federated learning.”
The report also stated, “The company also offers advanced machine learning and anomaly detection to identify real risks and help organizations to significantly reduce false positives. NICE Actimize’s capability to
provide data integration with over 150 real-time data feeds and ingest third-party data is also among the key differentiators. Additionally, the company's industry-leading integrated case management capability is widely recognized amongst its
customers.”
“Driven by complex regulatory compliance and increasing instances of market abuse, vendors are offering holistic Trade Surveillance & Monitoring solutions with 360-degree surveillance,” explained Maria Gonsalves, Senior Analyst, Quadrant Knowledge Solutions. “These trade surveillance solutions monitor & analyze transactions, communications, and behavioral patterns to provide enhanced detection and
comprehensive investigations. The 360-degree approach to Trade Surveillance & Monitoring increases true positives, decreases false positives, and enables firms to better identify patterns within trade surveillance. Demand for robust trade
surveillance solutions that gather data from all different channels such as trade and order data, social networking sites data, voice communications and behavioral data is increasing rapidly. NICE Actimize is a clear leader in delivering these
capabilities.”
“We thank Quadrant Knowledge for providing recognition for the innovation within our markets surveillance suite,” said Chris Wooten, Executive Vice President, NICE. “We continue
to make significant investments across our entire compliance and surveillance portfolio, with a focus on further developing artificial intelligence-based solutions that enhance the efficiency of surveillance programs and reduce the cost of
compliance. As we work to fight misconduct, meet ever-changing regulatory requirements, and reduce risk to financial services organizations, our customers can expect continued advancements from us within these areas.”
Quadrant Knowledge Solutions’ SPARK Matrix provides a snapshot of key market participants and a visual representation of their positioning, along with strategic insights on how each vendor ranks related to their
competitors along several axes representing a range of performance parameters coinciding with technology excellence and customer impact. These coordinates are then used to create the final SPARK Matrix.
To download a complimentary copy of the Quadrant Knowledge “SPARK Matrix™: Trade Surveillance and Monitoring, 2020,” please click here.
For more information on SURVEIL-X visit www.holisticsurveillance.com.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 551 256 5000, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
Exhibit 99.2
Businesses Are Increasing Investment in Digital Channels and Artificial
Intelligence for Enhanced Customer Experiences
Annual NICE inContact CX Transformation Benchmark finds more businesses offering chat and text, stronger
preference for offering self-service channels including chatbots
SALT LAKE CITY, November 4, 2020 – NICE inContact, a NICE business (Nasdaq: NICE), today announced the findings of a
global research study detailing the growing role of digital-first omnichannel experiences in fostering customer loyalty and advocacy. The 2020 NICE inContact Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global
contact center decision-makers and found a trend among businesses moving towards self-service vs. agent-assisted channels — now 43 percent of businesses prefer to offer self-service channels, a 15 percentage point increase from 2019 with a
corresponding decrease in those preferring agent-assisted channels for service.
“We’re seeing tremendous growth in CXone adoption with a record number of interactions in 2020,” said Paul Jarman, NICE inContact CEO. “The trajectory of
digital channel support has continued upwards for several years and has become more urgent than ever. As a complete, unified cloud customer experience platform, CXone blends all types of interactions including self-service and agent-assisted
channels. This ensures the best combination of automation, efficiency, and service excellence as agents continue to handle more complex interactions.”
According to the 2020 Benchmark survey, 62 percent of contact centers reported an increase in digital interaction volumes during the global pandemic. In addition, 66 percent of survey respondents not
using the cloud today indicated that they are planning to accelerate their move as a result of the pandemic. In the 2020 survey findings, there is significant growth in contact centers offering online chat (73 percent) and mobile apps (56
percent)—up 6 and 8 percentage points, respectively, since 2019. Text was up 11 percentage points to 49 percent, while chatbots remained flat year over year at 46 percent of contact centers using them.
Key findings from the survey include:
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Investment in key areas of CX are up in four key areas: When asked how they plan to improve their CX in the coming year, contact center leaders identified the website (58 percent), access to new
channels (43 percent), new contact center technology (42 percent) and improving seamless communication (35 percent) as their primary focus areas.
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Preference for self-service versus agent-assisted channels is shifting among contact centers: While contact centers may prefer the efficiency of self-service, there was no change in the overall
percent of interactions that were handled with contact centers, estimating that 39 percent of all interactions are through self-service channels. In 2020, preference
for self-service channels, such as website, IVR, chatbots, increased by 15 percentage points from 28 percent in 2019 to 43 percent in 2020. There was a corresponding decreased preference for agent-assisted channels, such as phone, email, and
online chat, down from 72 percent to 57 percent.
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Contact centers see more room for opportunity to improve the seamless omnichannel experience: Compared to 2019, there was a slight increase of 3 percentage points (27 percent vs. 24 percent) in the
number of contact centers which gave themselves an excellent rating in providing a seamless omnichannel experience. Furthermore, 35 percent plan to add new services to allow channels to work together seamlessly (up from 25 percent in 2019).
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Continued growth of social media in customer service: In both public channels and private messaging apps, social media usage has increased significantly between 2019 and 2020. Today, 72 percent of
businesses report using social media for customer service – up from 59 percent in 2019. When asked which private messaging apps they most closely rely on, the top five were: Facebook Messenger, WhatsApp, Instagram, Twitter Messenger and
WeChat.
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AI is up, as is skepticism in the state of chatbots: When asked about the role of AI in their channel mix, 66 percent of contact centers say they use at least one AI channel, up from 50 percent from
2019. More businesses agree that chatbots make it easier for customers to get issues resolved, 71 percent in 2020 vs. 63 percent previously. However, 90 percent believe that chatbots need to get smarter before customers will be willing to use
them regularly (compared to 89 percent in 2019). As chatbots get smarter, first contact resolution (currently 23 percent of chatbot interactions) should also improve. In this year’s study, 40 percent of businesses say they will be investing
in customer-facing AI for self-service, such as chatbots, voice bots, etc.
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“Digital is a fundamental part of customers’ lives,” said Paul Jarman, NICE inContact CEO. “If you’re not available in those channels and offering effective
and efficient service in them, customers will take notice. That said, creating differentiation and value requires more than checking the box, but rather using digital as a launchpad to build exceptionally memorable experiences. This year’s CX
Transformation Benchmark shows that contact centers aren’t willing to be left behind, and they see new opportunities in improving acquisition, retention and growth.”
About the 2020 NICE inContact Customer Experience (CX) Transformation Benchmark, Business Wave
NICE inContact surveyed more than 1000 contact center decision-makers across the globe on their priorities and plans for the 2020-2021 contact center. For more information and to download the full
research report, please click here.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact
CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to
help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every
experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a
full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including
the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company
to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth
strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on
third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and
our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Accelerates Time-to-Value for Businesses Globally with New Robotic
Process Automation Offer
New commitment-free ‘try and buy’ model allows businesses to swiftly adopt or expand unattended automation
and simplify the purchasing decision process
Hoboken, N.J., November 5, 2020 – Organizations globally have been impacted by
dynamic changes in recent months and are in critical need of efficiencies in delivering the service their customers demand at the rapid pace and excellent quality they expect. To answer this need, NICE (Nasdaq: NICE)
today announced a new commercial offer, named ‘The Easiest Decision You’ll Make This Year’, providing unattended RPA robots at no cost or commitment for a two-year period, to help organizations quickly power their business with the benefits RPA
offers. Its strong financial standing and innovation-driven portfolio place NICE in a unique position to bring this commercial RPA offer to market. This opportunity allows organizations to quickly adopt or expand process automations across their
business to improve efficiencies, increase productivity, and drive service excellence even with a remote workforce and while keeping the cost of ownership low. Click here to learn more.
The advantages offered by RPA to the bottom line are widely accepted around the world. In today's post-pandemic environment where organizations are struggling to address business-critical operational and service-related
challenges, RPA offers a lifeline that enables organizations to overcome them. Fabrizio Biscotti, Research Vice President at Gartner confirms this in his report, “Forecast Analysis: Robotic Process Automation,
Worldwide.” In a press release discussing the report, he stated “The key driver for RPA projects is their ability to improve process quality, speed and productivity, each of which is increasingly important as organizations try to meet the demands of
cost reduction during COVID-19. Enterprises can quickly make headway on their digital optimization initiatives by investing in RPA software, and the trend isn’t going away anytime soon.”
The new commercial offer by NICE provides unattended robots at no charge or commitment for a period of two years. Organizations can choose to continue for a third year at a significant discount on
robot pricing. By removing license costs from the equation, businesses can easily take the decision to adopt RPA now or scale automation across more areas of the business, gaining the benefits at a low total cost of ownership (TCO).
Barry Cooper, NICE Enterprise Group President, said, "This is a time when organizations are most in need of efficiency and ensuring service
excellence not just because their business requires it but because their customers need it. Our strong financial position enables us to help businesses with their digital optimization initiatives and keep their operations on track during these
challenging times. With this offer, organizations can power their business to provide better, faster service even as employees work remotely - without the risk or high costs.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
Exhibt 99.4
NTT DATA Germany and NICE Forge Strategic Partnership to Improve Customer
Experiences and Drive Cloud Transformations with CXone
Alliance places NTT DATA as a preferred vendor in the D-A-CH area to offer the full NICE portfolio, including
cloud, analytics and automation
Hoboken, N.J., November 9, 2020 – NICE
(Nasdaq: NICE) today announced a strategic partnership with NTT DATA Germany a leading Business-and IT-solution provider. The aim of the partnership is to jointly provide a broad portfolio of customer experience solutions to clients in
Germany, Austria and Switzerland, based on the combined strengths of both partners. As a strategic partner in the EMEA region, NTT DATA will sell and support the entire NICE solution suite, including CXone, NICE Nexidia Analytics and NICE Robotic
Automation.
Klaus-Dieter Schulze, Senior Vice President Advisory Services at NTT DATA, said, “NICE's solutions portfolio strongly aligns with our vision of cutting-edge innovation in the
fields of Customer Experience and Automation. We believe it drives real value to organizations and makes a difference in the lives of their customers. We are very pleased to have established this partnership with NICE.”
John O’Hara, President, NICE EMEA, said, “This pandemic has proven the importance of solutions that drive agility in adapting to dynamic environments, ensuring continuity as well
as exceptional customer and employee experiences. We are delighted to extend the power of our solutions in the DACH market by collaborating with NTT DATA and believe it will open up the full potential of excellent customer experience solutions to
companies in the region. I am confident that together we will enable organizations of all sizes and across sectors to transform their business through our powerful cloud, analytics and robotics solutions.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
About NTT DATA
NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50countries. Visit us at de.nttdata.com.
NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50countries. Visit us at de.nttdata.com.
Press Contact
NTT DATA Deutschland GmbH, Katja Friedrich, Tel.: +49 172 7395234, E-Mail: Katja.Friedrich@nttdata.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
O'Hara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
Exhibit 99.5
NICE Actimize X-Sight Wins FTF News “Best Financial Crime Prevention
Technology” Award for Third Consecutive Year
X-Sight allows financial services organizations to adapt to changing needs with the
power of native cloud, machine-led detection and self-learning capabilities
Hoboken, NJ, November 10, 2020 – For the third consecutive year,
NICE Actimize, a NICE (Nasdaq: NICE) business and the industry leader in Autonomous Financial Crime Management, was named “Best Financial Crime Prevention Technology” category winner in Financial Technologies Forum / FTF News 2020
Technology Innovation Awards. The final award winners for this year’s competition were determined by votes cast online by FTF News’ readers and industry participants. The 2020 FTF Technology Innovation Awards honor software, services and systems that
help firms withstand an onslaught of state-of-the-art financial crime.
Offering the industry’s broadest line of financial crime-fighting solutions, NICE Actimize excelled this past year with important updates to Autonomous Financial Crime Management, including its cloud-based X-Sight
Financial Crime Risk Management Platform-as-a-Service which offers a single, unified, cost-effective way for financial service organizations to rapidly innovate and introduce new services while supporting best-in-class financial crime, risk and
compliance management capabilities.
The award-winning X-Sight Platform-as-a-Service stays ahead of money laundering, fraud and financial crime activities with better, faster ways to identify new attack vector patterns, recognizing activity associated
with these patterns, and taking appropriate action when a pattern of interest is identified.
Craig Costigan, CEO, NICE Actimize, said, "As financial services organizations adapt to changing patterns in financial crime, the X-Sight
Financial Crime Risk platform provides a host of benefits, including its data-driven, machine-led analytics, and allows them to adapt and scale to meet growing operational requirements. We thank the readers of FTF News for their continuing confidence
in our financial crime risk solutions and platforms.”
Maureen Lowe, Founder and President, FTF News, said, “This year’s competition was one of our largest awards competitions ever, featuring more than 75 nominated organizations.
Congratulations to those firms, such as NICE Actimize, that demonstrated leadership and innovation in a highly competitive field during a very challenging time. Our winners should be proud of their accomplishments which also reflect their dedication
and service to our industry.”
Also contributing to its leadership in the financial crime category this year, NICE Actimize launched significantly updated versions of the financial crime solutions contained in its Autonomous Financial Crime Management
portfolio. Among these were SURVEIL-X, the Industry’s first AI-powered, cloud-native, true holistic surveillance solution suite and CDD-X, the next-generation Know Your Customer/Customer Due Diligence (KYC/CDD) solution which is the latest addition
to the Actimize Autonomous AML solution set.
About Financial Technologies Forum
Financial Technologies Forum, LLC (FTF) is the place to learn from, market to and interact with the people and companies that are driving the post-trade processing industry. FTF is committed to being a timely and
reliable source for thought-leading opinions and insights, valuable news and effective training for everyone in post-execution operations. For vendors to this industry, the forum provides an efficient, cost-effective platform from which to generate
top-of-mind awareness among their target markets via content marketing, sponsorships, webinars, advertising and much more.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based
on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,”
“project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described
herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s
cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other
factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
Exhibit 99.6
NICE inContact Named a Cloud Contact Center Leader by Gartner
NICE inContact positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020
Magic Quadrant for Contact Center as a Service
SALT LAKE CITY, November 13, 2020 – NICE inContact, a NICE business (Nasdaq: NICE), today announced that Gartner has
recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The company was positioned the highest overall for its ability to execute.
This Gartner 2020 Magic Quadrant evaluates CCaaS providers that can serve customers around the globe. This is the first year the Magic Quadrant has evaluated vendors in one global report, assessing
providers based on global execution and vision. This Magic Quadrant provides the following quadrant description for Leaders: “Leaders are best described as suppliers with strong support for the four pillars of great customer service, and with an
ability to serve multinational organizations with local sales and support organizations. Leaders are more likely to serve customers through channel partners and have strong brand recognition, which has resulted in a large installed base or
above-average market growth as a result of customer demand. Leaders also benefit from being able to support varying levels of deployment complexity, including integrations with partners through established marketplaces.”
NICE inContact serves companies of all sizes with its cloud customer experience platform, CXone, fueling exceptional experiences for both customers and agents by unifying Customer Analytics,
Omnichannel Routing, Workforce Engagement Management, and Automation & Artificial Intelligence. CXone supports more than 500,000 agents in the cloud in more than 100 countries.
According to the Gartner report, “CCaaS solutions are largely systems of differentiation.” The report continues, “we know from market surveys that customers can achieve a better customer experience
in the digital channel. Organizations that wish to capitalize on this will shift their customer service strategy to focus on providers that offer a digital-first customer service proposition. Emerging providers with a digital first proposition offer
an alternative approach to upgrading from legacy customer-premises equipment.”
The report notes that “2020 has been a catalytic year for cloud services, with the COVID-19 pandemic triggering organizations to rethink their customer service strategies — initially to incorporate
remote working, and subsequently digital agility and cost optimization initiatives. Most CCaaS providers have experienced strong demand for their services through 2020, as organizations uncover inherent inflexibility in premises-based contact center
platforms or, simply, they have been unable to cope with sudden increases in contact volumes. Through the pandemic, CCaaS providers have demonstrated their agility and flexibility to rapidly deliver new services such that we expect CCaaS will
dominate contact center decision making from this year forward.”
The report also states that “by 2024, contact center as a service (CCaaS) solutions that include functionality from all four pillars of customer service technology will represent 70% of all new CCaaS
deployments, up from 20% in 2019.”
“To us, this recognition from Gartner is a tremendous accomplishment, and it reinforces that NICE inContact is committed to the four pillars of great customer service, leading the market with
innovative solutions to help organizations around the world, both large and small, modernize and remain agile to keep pace with customers’ growing demands in today’s digital world,” said Paul Jarman, NICE inContact
CEO. “The digital age has transformed the way customers interact with brands, leading to CCaaS solutions growing increasingly popular globally. We have proven success with customers across a broad range of company sizes and verticals around
the globe because we not only have a vision for continued innovation but most importantly because we have a demonstrated track record of executing to deliver the capabilities, reliability, scale and services businesses need to achieve their goals.”
In 2020, managing a remote workforce became imperative for preserving customer relationships with continuous service. CXone provides remote workforce agility with an advanced workforce engagement
suite as part of the unified, cloud native CXone platform, enabling contact centers to avoid disruptions and to continuously manage productivity and agent performance in any location.
Companies that want to provide extraordinary customer experiences and continuously innovate based on customer insights can also benefit from the advanced analytics in CXone with the tools to
understand topics and trends and to drive measurable improvements across the omnichannel experience that their customers receive.
To read the full complimentary copy of the Gartner report, click here.
Gartner Magic Quadrant for Contact Center as a Service, 9 November 2020, Steve Blood, Drew Kraus, Pri Rathnayake.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest
ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or fitness for a particular purpose.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact
CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement, Automation and Artificial Intelligence, all on an Open Cloud Foundation to
help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every
experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a
full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on
the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NICE and Symphony Partner to Drive Digital Transformation Through Rapid
Adoption of Intelligent Attended Automation
Partnership combines NICE's innovative attended automation and AI capabilities with Symphony's proven
methodologies for rapid integration, enabling organizations to optimize the value of RPA
Hoboken, N.J., November 16, 2020 – NICE (Nasdaq: NICE) today announced that it has partnered with Symphony, a Sykes company, to expand deployment of robotic
process automation, and in particular attended automation, globally. The collaboration allows organizations worldwide to benefit from NICE's industry-first employee virtual attendant, NEVA, together with Symphony's holistic methodologies for RPA and
intelligent automation design, implementation and adoption. This partnership ensures optimal use of automation in augmenting and complementing the human workforce and drives an all-encompassing approach to intelligent automation that ultimately
boosts customer experiences.
The partnership brings together the complementary capabilities of NICE and Symphony, both native to the contact center and its IT environment. NICE brings its innovative contact center solutions portfolio, including
NEVA, as well as the impressive scale of its automation footprint in the contact center, spanning tens of thousands of desktops. This goes hand in hand with Symphony’s proven methodologies and vast experience in helping leading enterprises integrate
automation into their organization in a way that optimizes value throughout the entire customer lifecycle, from marketing to sales to care. The partnership enables organizations to benefit from NICE's innovative RPA capabilities, including NEVA, that
boost employee engagement and performance with Symphony's proven, holistic best practices for adoption and risk management.
Barry Cooper, President, NICE Enterprise Group, said, "This partnership between NICE and Symphony enables organizations to optimally scale their intelligent automations and expand
value for customers and employees. We're pleased to partner with Symphony to help organizations discover and then maximize the benefits of smart attended automation for their businesses."
Richard Mitchell, Chief Technology Officer of Symphony, a SYKES company, said, “We’re proud to collaborate with NICE to bring intelligent automation solutions that enrich employee
experiences and create better customer interactions. Together, we look forward to increasing the number of scaled attended automation deployments at enterprises around the world that will help drive operating efficiencies across the front, middle and
back offices resulting in significant enterprise-wide value.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
About Symphony, a SYKES company
Symphony, a SYKES company, is a professional services firm passionate about creating value for the world’s leading organizations by designing, delivering and managing digital business processes. As thought leaders, we
have defined a proven methodology for strategic, at-scale deployment of Intelligent Automation (IA) solutions that drives results through digitized operations. Symphony has been named an RPA Service leader by HfS Research for four consecutive years –
including being ranked #1 in Delivery of Value for 2018. For more information, visit http://www.symphonyhq.com and follow the company on LinkedIn or Twitter.
Corporate Media Contact
Christopher Irwin-Dudek, 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
Exhibit 99.8
NICE Actimize Chosen to Drive Modernization of Financial Crime Operations for
Desjardins Group
Bringing together AI, machine learning and superior domain expertise, the expansion will optimize
efficiency in key growth areas for the institution
Hoboken, NJ, November 17, 2020 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that it was chosen by Desjardins Group, Canada’s leading financial cooperative with
more than 7 million members and $300 billion in total assets, to provide modernization and expansion for the institutions’ financial crime compliance program and operations. Reaffirming its long-term commitment to NICE Actimize solutions, Desjardins
is significantly updating its investments with a next-generation, consolidated anti-money laundering platform, advanced productivity tools, and a robust, highly automated case management platform.
Bringing together AI, machine learning, advanced analytics and superior domain expertise, the Desjardins expansion will optimize analysts’ efficiency and boost coverage in key growth areas for the institution.
The Desjardins updates will center around three key NICE Actimize solutions areas. In anti-money laundering, Desjardins will move from its current NICE Actimize solutions’ footprint to fully transition to its newest
agile, advanced offerings including Suspicious Activity Monitoring (SAM), CDD/KYC, and Watch List Filtering.
Desjardins will also empower its financial crime strategy with an advanced case management platform. NICE Actimize’s ActOne and ActOne Extend will provide a unified view of risk and an optimized investigation process
across the enterprise, enabling analysts to make better and faster decisions. Last, NICE Actimize’s Productivity Studio will help Desjardins to improve operational efficiency with out-of-the-box dashboards and performance metrics that equip managers
to identify and act on process bottlenecks.
“NICE Actimize has partnered with Desjardins for many years, and we are proud to continue our journey to protecting the institution, their clients, and assets with our advanced suite of financial crime solutions,” said Craig Costigan, CEO, NICE Actimize. “Our strong domain expertise and advanced technology, combined with our familiarity with Desjardins’ business requirements, will build a more efficient financial crime fighting
operation for the cooperative as we move forward.”
“Desjardins is excited to update its existing footprint in financial crime management, adopting AI and the other advanced technologies we need to succeed on behalf of our member institutions. As we leverage our ongoing
partnership, we are confident that NICE Actimize’s depth of experience and technology leadership will bring us the efficiencies we need to grow,” said Véronique Bégnoche, Vice-President, Security Governance, Projects
and Analytics, Desjardins Group. “Today’s challenges require agility, broad domain expertise, and the ability to manage our growing demands around data. NICE Actimize’s suite of advanced financial crime solutions will significantly improve
our investigators’ efficiency, contain costs and stay current with the ever-growing challenges of financial crime fighting.”
About Desjardins
Desjardins are a financial services cooperative – the largest federation of credit unions in North America. They were founded in 1900 in Levis, Quebec (directly across the St. Lawrence River from Quebec City). Desjardins
currently consists of 238 local credit unions operating over 900 total branches and serving more than 7 million clients in Quebec and Ontario, with over $300 Billion in total assets and over 47,000 employees.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq:NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; he effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
Exhibit 99.9
NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics
to Empower Contact Centers in Safeguarding Consumers
Using AI-enabled interpretive and predictive models and advanced voice biometrics, the new solution
continuously scans millions of calls to proactively identify fraudulent behavior and protect brand reputation
Hoboken, N.J., November 19, 2020 – NICE
(Nasdaq: NICE) today unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together NICE ENLIGHTEN's comprehensive Customer Engagement AI platform with the
company’s voice biometrics capabilities, the solution continuously scans millions of calls to accurately pinpoint suspicious behavior and uncover previously unidentified fraudsters. Adopting a proactive approach, NICE ENLIGHTEN Fraud Prevention
significantly reduces fraud losses and handling time while protecting consumers and improving their experience.
“Contact center fraud is growing in frequency, breadth and sophistication,” observes Dan Miller, Lead Analyst at Opus Research. “NICE ENLIGHTEN Fraud Prevention stands out as an
integrated, pre-emptive AI-based Fraud Prevention solution that actively prevents malicious activities with minimum additional effort from customers.”
Unlike most technologies that focus on a single call, NICE ENLIGHTEN Fraud Prevention includes powerful AI interpretive and predictive models that scan millions of voice interactions over time to detect abnormal, risky
behavior including requests to change addresses or authentication methods without relying on agents to manually capture dispositions. NICE's Proactive Fraudster Exposure voice biometrics capability included within the solution is then used to expose
perpetrators and create a ranked and prioritized list of suspected fraudsters. Importantly, the solution is self-training, constantly learning from identified behaviors, continuously updating its AI models and thus consistently improving results.
With this novel solution, organizations can protect customers from account takeover and prevent exposure of personally identifiable information, reduce fraud losses, optimize fraud analyst team efficiency and safeguard brand loyalty.
"We are proud to bring yet another market-first offering with NICE ENLIGHTEN Fraud Prevention," Barry Cooper, President, NICE Enterprise Group, said. "NICE
ENLIGHTEN is NICE’s AI platform with models specific to the Customer Engagement domain. A number of solutions across our portfolio are being infused with AI from NICE ENLIGHTEN including our Proactive Fraudster Exposure solution. NICE ENLIGHTEN Fraud
Prevention ensures that fraudsters are rapidly and proactively stopped in their tracks so organizations can protect their customers and their brand. We believe that by bringing AI to Fraud Prevention we provide organizations with the agility that
makes it even more difficult for the fraudsters to win."
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
Exhibit 99.10
NICE Actimize Announces Next-Gen Fraud Management Platform Leveraging
Advanced AI and the Cloud to Fight Fraud and Enhance Customer Experience
With end-to-end operational enhancements, the latest release of IFM-X continually adapts
to ever-changing customer behaviors and criminal threats to reduce fraud
Hoboken, N.J., November 23, 2020 – NICE Actimize, a NICE business (Nasdaq: NICE), today announced the latest version of its Integrated Fraud
Management (IFM-X) platform that delivers one of the industry’s most advanced detection capabilities powered by artificial intelligence and machine learning. Providing a real-time response in detection and decisioning across some of the most
extensive fraud coverage available on the market, NICE Actimize’s IFM-X introduces new capabilities that support financial services firms’ digital acceleration strategies with fraud management solutions for digital, real-time and open
banking channels.
By utilizing NICE Actimize’s advanced IFM-X platform, financial institutions will achieve best-in-class fraud detection, prevention and end-to-end operational improvements. IFM-X offers enhanced, accelerated
data acquisition capabilities which enable financial institutions to leverage the vast amount of identity, device and other critical data elements required for advanced enterprise fraud management.
This next-generation fraud management (EFM) platform enables holistic, cross-channel fraud management that is flexible and scalable. IFM-X is driven by advanced “Always on AI” and built upon deep industry expertise to
provide clients with the ability to address new and emerging fraud trends with constantly adapting models that stop new fraud threats in their tracks. The advanced capabilities of IFM-X are able to power the entire suite of NICE Actimize Enterprise
Fraud solutions, covering multiple payments products and servicing channels to allow organizations to stop fraud while delivering exceptional customer experiences.
“Financial services organizations require advanced data capabilities and automation to support their journey of digitalization to stay competitive and provide optimal customer experiences,” said Craig Costigan, CEO, NICE Actimize. “New market factors are influencing financial institutions’ strategies, including their reliance on specialized fraud solutions which enable scalable fraud coverage across an increasingly complex
environment. The AI-driven IFM-X platform is designed to address these evolving needs.”
The updated NICE Actimize IFM-X platform includes the following enhanced features and benefits:
| • |
Open, always-on and agile analytics - powered by the X-Sight AI cloud, IFM-X provides best-in-class data intelligence, analytics and insights on a single cloud-native platform. Adaptable analytics
offer more accurate real-time fraud detection, continuous feature engineering using Federated Learning techniques that leverage NICE Actimize’s proprietary payment fraud consortium and integrated modeling tools for self-development and
support for Bring Your Own (BYO) Analytics. Quick production deployment of containerized models enables the agility FI’s need to adapt to the changing fraud landscape.
|
| • |
Easy data integration – Marking its continued investment in advanced data capabilities, IFM-X consumes from scalable, real-time data streams, interdicts and
informs downstream systems with fraud intelligence in real-time.
|
| • |
Unprecedented performance and scalability – IFM-X enables organizations to consolidate cross-channel fraud management while maintaining the rapid detection required for real-time environments.
|
| • |
Entity-driven fraud investigation and resolution – Entity-centric triage and investigations provide a single, comprehensive view of customer intelligence for better, faster decisions
which reduces resolution time and cost for fraud operation teams.
|
For additional information on NICE Actimize’s IFM-X platform, please click here.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
Exhibit 99.11
NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the
Second Consecutive Year by Leading Analyst Firm
The report forecasts NICE’s continued leadership for its innovative voice biometrics-based real-time
authentication and powerful AI-driven proactive fraud prevention offerings
Hoboken, N.J., November 24, 2020 – NICE (Nasdaq: NICE) today
announced it has been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions by Opus Research for the second year successively. NICE’s innovative, self-learning ENLIGHTEN Fraud Prevention solution was highlighted
as a key differentiator in the report entitled ’Intelligent Authentication and Fraud Prevention Intelliview.’ For a complimentary copy, click here.
“NICE distinguished itself by offering innovative solutions that fulfill requirements for real-time authentication over multiple channels,” explained Dan Miller, Lead
Analyst at Opus Research. “Its clients have been impressed by the proactive nature of its fraud-detection solution and the simple process of passive enrollment, using existing recordings to create voiceprints.”
NICE achieved a top ranking in the report for its comprehensive authentication technology. NICE RTA was highlighted for its unique capabilities tailored specifically for the contact center
environment, in particular its advanced enrollment capabilities, including passive, and historical call enrollment. The offering was also praised for its single voiceprint technology that allows consistent authentication and enrollment across all
channels, as well as for additional validation capabilities that address complex calls, deep-fakes and multifactor authentication.
The Opus Research report particularly commended the innovative NICE ENLIGHTEN Fraud Prevention solution that combines NICE’s leading voice biometrics technology with its ENLIGHTEN customer engagement AI platform. The
solution proactively and continuously detects fraudulent behavior across millions of calls, identifies calls with patterns of risky behavior and zooms-in to expose fraudsters attempting to authenticate into or take over consumer accounts.
“This recognition from Opus Research reinforces NICE’s vision and ability to continually deliver the market’s leading fraud prevention and voice biometrics offering, said Barry Cooper, President, NICE Enterprise Group. “Keeping pace with rapidly shifting global trends and the increasing sophistication of fraudsters requires a level of agility which we believe is best achieved through innovation, and we
are proud to receive a testament to this in the pages of the Opus Research report.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.