NICE Ltd 6-K, filed Feb 4, 2021
NICE Ltd. (NICE)
6-K
2021-02-04
For: 2021-02-04
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on February 4, 2021.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of January 2021 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant's Name into English)
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13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Powers Acceleration of COVID-19 Vaccine Global Distribution Effort, Dated January 5, 2021.
99.2 NICE Breaks New Ground in Robotic Process Automation with Innovative AIDriven Click to Automate, Dated January 6, 2021.
99.3 NICE Wins “The Most Innovative System Award” for State-of-the-Art Advancements in Workforce Management, Dated January 7, 2021.
99.4 NICE Named a Leader in the Inaugural IDC MarketScape: Worldwide Digital Evidence Management Solutions for Law Enforcement 2020 Vendor Assessment, Dated January 11, 2021.
99.5 NICE Wins Technical Development Award at 2020 Symphony Hackathon for Integration with its Cloud-Based Messaging and Collaboration Platform, Dated January 12, 2021.
99.6 NICE Actimize Drives AML Cloud Transformation for Vancity, One of Canada’s Largest Community Credit Unions, Dated January 13, 2021.
99.7 NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide, Dated January 26, 2021.
99.8 NICE Actimize Honored for AI and Advanced Analytics Innovation in Holistic Trade Surveillance by Regulation Asia, Dated January 27, 2021.
99.9 NICE inContact Named the Market Share Leader in Cloud-Based Contact Center Infrastructure by DMG Consulting, Dated January 28, 2021.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
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| Name: | /s/ Tali Mirsky | ||
| Title: | Corporate VP, General Counsel and Corporate Secretary | ||
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Dated: February 4, 2021
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Powers Acceleration of COVID-19 Vaccine Global Distribution Effort,
Dated January 5, 2021.
Exhibit 99.1
NICE Powers Acceleration of COVID-19 Vaccine Global Distribution Effort
NICE inContact CXone streamlines vaccine distribution supply chain from vaccine producers
to healthcare providers, allowing a faster and efficient process
SALT LAKE CITY,
January 5, 2021 – NICE (Nasdaq: NICE) today announced that it is ramping
up support for service and information centers across the entire COVID-19 vaccine supply chain with its CXone cloud platform. The vaccine supply chain is comprised of three main critical stakeholders: vaccine manufacturers, federal and state
agencies responsible for distribution and healthcare providers that are administering the vaccine. As governments around the globe are working diligently to build and scale this supply chain, NICE CXone plays a critical role in eliminating
bottlenecks, ensuring a smooth process and guaranteeing flawless and clear communication throughout.
Organizations are now working to quickly supply and administer tens of millions of doses worldwide to help end the
devastating pandemic. They are moving quicker than ever before to produce, distribute and communicate about the vaccine and need a reliable platform to allow them to be successful. For example, two of the leading approved vaccine manufacturers are
now using CXone, dozens of state and government agencies are ramping up their capacity with CXone to prepare for increases in demand and numerous healthcare providers and pharmacies are already relying on CXone to serve their patients and
customers.
“This is a historic moment, and contact centers play a critical role in efficiently distributing and building trust
in the COVID-19 vaccine,” said Paul Jarman, NICE inContact CEO. “As the vaccine rollout unfolds, information and service centers across the pharmaceutical industry, health departments, government agencies,
distribution companies and pharmacies need to quickly ramp up customer service as needed. CXone equips all of them with innovative cloud technology that drives flexibility, reliability and agility in the face of such a grand-scale effort.”
Given the high stakes, now more than ever, extreme agility, scalability and speed to turn-up is crucial for the
information and service centers of all the parties involved in distributing, administering, and monitoring the vaccine rollout. To provide the required extreme agility, CXone customer experience cloud provides rapid deployment on a scalable, secure
and reliable platform to support agencies that are serving on the front line in the fight against this global pandemic. Contact center agents can efficiently respond to inbound inquiries about the vaccine as well as proactively push information to
citizens via SMS or digital messaging. Furthermore, the increased adoption of the CXone digital self-service and chatbot technologies acts as a force multiplier scaling and simplifying service in light of the sharp increase in volumes.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences
that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce
Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of
valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other
marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including
as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for
the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against
the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).
For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Breaks New Ground in Robotic Process Automation with Innovative
AI-Driven Click to Automate
Seamlessly converting manual processes to active automation flows at the click of a button, the new capability
speeds up time to value and boosts operational efficiencies
Hoboken, N.J., January 6, 2020 – NICE
(Nasdaq: NICE) today introduced new AI-based Robotic Process Automation (RPA) capabilities that fast-track the time to value by rapidly operationalizing optimal process automation opportunities. Available as part of NICE RPA version 7.4
is the new Click to Automate feature, that instantaneously transforms recommended process sequences into live operational automations. This enables businesses to rapidly expand existing process automations,
improve efficiencies and strengthen organizational resilience even during unpredictable market conditions. Additional capabilities enable tighter human-robot collaboration via smarter, visual-based automation discovery and a more customizable
development process per employee needs.
Smarter automation discovery and development
Click to Automate takes the benefits of Automation Finder, NICE’s AI-infused automation opportunity discovery tool, to the next level. Following Automation Finder’s capture and display of all the recommended process
sequences, the Click to Automate capability seamlessly and rapidly builds the process automations with NICE’s Automation Studio design tool. The result is end-to-end working automations, including the logic and connectivity elements. NICE’s
attended and unattended robotic workforce then manages the full execution of these processes in complete collaboration with each employee, at scale.
Additional enhancements included in NICE RPA version 7.4 include:
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Visually inspired automation discovery: With NICE RPA's Automation Finder, business analysts can now get a visual snapshot of the
employee's screen together with clustering of the different process sequences, variations and their respective scores. This provides business analysts with a holistic understanding of the real-life processes employees regularly execute.
With these rich, practical insights, analysts are equipped to make an informed decision about the optimal processes to automate, allowing for more efficient automation development, higher user adoption and improved results.
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Customized attended automation development: The callout builder within NICE's Automation Studio enables enhanced customization of callouts,
a critical element in the successful deployment and uptake of attended automation. As a result, developers can personalize the way NEVA, NICE's attended automation offering, communicates and interacts with employees, allowing them to
better relate to and connect with attended robots at work. The user-friendly drag and drop interface with built-in intelligence allows automations to be created with ease and speed, as well as resonate with the unique culture of the
organization and its people. This ensures connected, productive human-robot collaborations in the virtual and physical workplace.
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Unified connectivity for accelerated automation development: With a unified connectivity layer, automation developers can seamlessly access
all applications across different technologies from a single interface. This ensures faster development and time to value for organizations and enables employees to benefit from the process automations more quickly.
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"What businesses need right now are solutions that will accelerate the efficiency of their business, maximize the value of every process automation and empower employees to do more from any
location and at any time," Barry Cooper, President, NICE Enterprise Group, said. "The new capabilities in NICE RPA version 7.4 power agility across the automation lifecycle – including intelligent, optimal
process discovery, instantaneous operationalization of process automations and stronger employee collaboration. We believe this helps organizations ensure business continuity, boost their bottom line and enhance both employee and customer
experiences."
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their
respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by
terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful
execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Wins “The Most Innovative System Award” for State-of-the-Art
Advancements in Workforce Management
Recognition applauds NICE WFM Suite for being high on the innovation index and demonstrating maturity in
design as well as implementation
Hoboken, N.J., January 7, 2021 – NICE
(Nasdaq: NICE) today announced that it has been named the winner of “The Most Innovative System Award” by the Global WFM Chartered Body (GWFM). The award was presented to the NICE Workforce Management (WFM) Suite for its innovative
capabilities that demonstrate maturity in design as well as implementation. This coveted award follows a stringent process that includes a judging committee of global WFM thought leaders and CIOs.
The NICE Workforce Management (WFM) Suite empowers organizations to intelligently meet today’s contact center challenges – all in a single, cloud-powered platform. Leveraging AI and innovative
capabilities that automate operations, provide accurate forecasting, enable agility in adapting to change and overcome complexity, NICE WFM achieves effective workforce planning, scheduling and optimization to drive business success in a constantly
changing business environment. Uniquely, the NICE WFM Suite enables a multi-pronged approach to increasing engagement and delivering highly accurate planning. The solution taps into AI-based tools and automation to help ensure positive employee
experiences by enabling work-life balance via flexible scheduling while helping to see that business metrics are met.
Barry Cooper, President, NICE Enterprise Group, said, “This accolade is especially gratifying,
reiterating our commitment to innovation that manifests in all of our solutions as well as the exceptional experiences they create. Our Workforce Management Suite specifically is all about people. It’s about how smart technology can make a
difference in the lives of agents and managers by making contact center work easier and more productive while ensuring organizations deliver exceptional customer service through accurate staffing.”
Global Workforce Management Professional Chartered Body (GWFM) is an autonomous, not-for-profit, professionally managed organization, playing a key role in grooming leaders for the future. The body is registered in
Canada and established in June 2014. GWFM comprises twenty thousand professional members with backgrounds in WFM & HR committed to promoting WFM and enhancing the capability of human capital professionals to compete globally. www.globalwfm.com
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their
respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by
terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful
execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Named a Leader in the Inaugural IDC MarketScape:
Worldwide Digital Evidence Management Solutions for Law Enforcement 2020
Vendor Assessment
The report cited that NICE has continued to build in capabilities according to customer requests with ease of integration,
automation, usability, visualization and advanced analytics as key strengths
Hoboken, N.J., January 11, 2021 – NICE (Nasdaq: NICE) today announced that IDC,
a global provider of market intelligence, has named NICE a Leader in its inaugural “IDC MarketScape: Worldwide Digital Evidence Management Solutions for Law Enforcement 2020 Vendor Assessment”. The IDC MarketScape vendor analysis model is
designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria
that results in a single graphical illustration of each vendor’s position within a given market.
An excerpt of the IDC MarketScape Digital Evidence Management Solutions report may be downloaded here.
The IDC MarketScape report’s profile stated, “The NICE Investigate solution automates and digitizes the collection, analysis, and sharing of digital evidence and assets. NICE Investigate's key strengths relate to ease
of integration, automation, usability, visualization, mobile tools, and advanced analytics, with a strategic focus on streamlining and digitizing previously traditionally manual workflow. NICE Investigate is hardware and software agnostic; it is an
enterprise solution, not a point solution that might cater to one form of video input or one body-worn video provider, for example. Evidence tracking and auditability functionality is embedded throughout the solution.”
Dr. Alison Brooks, Research Vice President, Smart Cities and Communities - Public Safety, IDC said, “The Digital Evidence Management marketplace is being rapidly altered by innovations in the broader technology market, especially advanced visual analytics, artificial
intelligence (AI), machine learning (ML), drones, and body-worn video cameras. NICE is a pioneer in the DEM space and has continued to build in capabilities according to requests from its customer base. Usability and data visualization are key
strengths. Customers speak highly of the ease of integration of NICE DEM solutions, which is an increasingly important issue for agencies struggling with an ever-evolving series of heterogeneous data sets and types.”
In addition, the IDC MarketScape report explained, “NICE Investigate automates the case building process, providing considerable workflow efficiencies across the organization and across all involved agencies. The NICE
Investigate solution is focused on sharing data across the judicial continuum; from capture to court, NICE offers tools to collect digital media from citizens and businesses to automatically populate the case file. Similarly, prosecutors have tools
in the prosecutor portal to then provide for electronic discovery.”
“Law Enforcement and Justice agencies continue to face unprecedented challenges – more digital evidence to manage calls for increased transparency, faster case closure, and growing scrutiny and expectations,” said Chris Wooten, Executive Vice President, NICE. “NICE’s digital transformation solutions are at the forefront of helping agencies solve these challenges. By investing in NICE Investigate, agencies are able to
achieve better operational efficiencies, improvements in case closure, faster and more reliable disclosure, while cutting costs and closing budget gaps. We’re honored that our innovation in public safety has been recognized by the IDC MarketScape.”
To learn more:
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About NICE Investigate click here.
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About NICE Inform click here.
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Email PSInfo@NICE.com for more information.
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About IDC MarketScape: IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and
communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position
within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully
compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-646-408-5896, NICE, cindy.morgan-olson@niceactimize.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their
respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by
terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful
execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE Wins Technical Development Award at 2020 Symphony
Hackathon for Integration with its Cloud-Based Messaging and
Collaboration Platform
NICE demonstrated its Trading Recording solution’s ability to capture and archive Symphony voice
and chat conversations and retrieve and play back these communications
Hoboken, N.J., January 12, 2021 – NICE (Nasdaq: NICE) today announced that it has received the ‘Most Cutting-Edge Technical Development’ Award at the Symphony
Innovate 2020 Hackathon London. NICE was recognized for taking the important first step to fully integrate its market-leading NTR compliance recording solution with Symphony, a cloud-based messaging and collaboration platform used by many of the
world’s leading financial services organizations.
The Symphony Innovate Hackathon was established to spur development of unique and innovative solutions that help financial services firms optimize the way they work. Hackathon teams are judged according to their degree
of innovation and the potential commercial impact of their projects. Through its integration, NICE successfully demonstrated NTR’s ability to capture and archive Symphony voice and chat conversations, and associated metadata, and search for,
retrieve and play back these communications.
Chris Wooten, Executive Vice President, NICE, stated, “We’re thrilled to have been recognized for our cutting-edge technology development with Symphony. As financial services organizations accelerate their digital
transformation and adopt new communication modalities in growing numbers, they need to continue to be mindful of MiFID II, Dodd-Frank and other regulations that require all types of communications to be recorded for regulatory compliance. This
proof of concept is an important first step forward to extending our popular NTR compliance recording solution to Symphony users.”
Olivier Poupeney, Director of Developer Relations, Symphony, explained, “Hackathons continue to be an integral component to the development of vital and ingenious workflow automations and apps on Symphony. Hackathons
encourage and breed innovation, as shown through NICE’s development of their NTR integration. It is creations such as this that will help drive the evolution of regulatory compliance-based integrations. Congratulations to NICE and their expert
execution to develop NTR.”
Winning entries from the Symphony Innovate Hackathon London and other virtual Symphony Hackathons will advance to the Symphony Olympics which will be hosted by Symphony in 2021. This will see winners from all around
the globe compete against each other.
Offered as an on-premise or cloud solution, the NICE Trading Recording System (NTR) is an all-in-one compliance-focused trade conversation recording platform used by most of the world’s leading banks and investment
firms for capturing and archiving trade conversations from turrets, desk phones, and mobile phones, as well as voice, video, chat and screen sharing from unified communications platforms.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Cindy Morgan-Olson, +1 646 408 5896, Cindy.morgan-olson@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their
respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by
terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful
execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE Actimize Drives AML Cloud Transformation for Vancity,
One of Canada’s Largest Community Credit Unions
NICE Actimize’s AML Essentials with ActOne Case Management will allow Vancity to more
efficiently fight financial crime, contain costs and comply with Canadian regulations
Hoboken, NJ – January 13, 2021 - NICE
Actimize, a NICE (NASDAQ: NICE) business, has been selected by Vancouver City Savings Credit Union (Vancity), a member-owned financial co-operative
headquartered in British Columbia, Canada, to drive and implement its modernized, cloud-based anti-money laundering operation. The financial cooperative’s objective is to significantly improve its investigators’ efficiency, allowing them to fight
financial crime more effectively while simultaneously containing costs and complying with Canadian regulations. With $28.2 billion in assets under administration, Vancity is English-speaking Canada's largest community credit union.
Vancity is significantly updating its operational investments by leveraging several NICE Actimize solution areas. In anti-money
laundering, Vancity will expand its financial crime solutions’ footprint by integrating NICE Actimize’s AML Essentials solutions suite that includes Suspicious Activity Monitoring (SAM), CDD/KYC, and Watch List Filtering. Actimize AML Essentials, a
cloud-based offering built upon NICE Actimize’s proven, end-to-end anti-money laundering platform, addresses the challenges of regional and community financial institutions. Using the same power and experience as NICE Actimize’s enterprise
solutions, AML Essentials offers rapid deployment and reduces overhead to make compliance easier and at a lower total cost of ownership.
In addition, Vancity will enhance its corporate security investigation processes with ActOne Case Management to meet AML regulatory
requirements, such as reporting of suspicious transactions to The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) via STR forms. NICE Actimize’s ActOne transforms financial crime investigations by introducing intelligent
automation and visual storytelling for speed and accuracy.
“Addressing today’s changing environment can be difficult as regulations, guidelines and threats constantly evolve. Applying modern
technologies that incorporate AI, automation and the cloud, NICE Actimize is proud to support Vancity and its journey to protecting the institution, its members, and assets with our advanced suite of financial crime solutions,” said Craig Costigan, CEO, NICE Actimize. “Our strong domain expertise and advanced technology will build a more efficient anti-money laundering platform for the cooperative.”
“Our team at Vancity is excited to update its anti-money laundering platform,” said Nez Aquino, Chief
Risk Officer, Vancouver City Savings Credit Union. “We are confident that NICE Actimize’s depth of experience and technology leadership will bring us the efficiencies we need to address both regulatory and operational requirements.”
About Vancouver City Savings Credit Union
(Vancity)
Vancouver City Savings Credit Union commonly referred to as Vancity, is a member-owned financial co-operative headquartered in Vancouver,
British Columbia, Canada. Vancity is a values-based financial co-operative serving the needs of its more than 543,000 member-owners and their communities in the Coast Salish and Kwakwaka'wakw territories, with 57 branches in Metro Vancouver, the
Fraser Valley, Victoria, Squamish and Alert Bay. With $28.2 billion in assets plus assets under administration, Vancity uses its assets to help improve the financial well-being of its members while at the same time helping to develop healthy
communities that are socially, economically and environmentally sustainable. https://www.vancity.com/
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks
are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of
the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NICE Introduces New Microsoft Teams Integration to CXone and Engage that
Enhances Customers’ Ability to Collaborate Companywide
Customers can access CXone contact center controls from Teams for frictionless collaboration
and use NICE
Engage real-time recording to ensure compliance
Hoboken, N.J., January
26, 2021 – NICE (Nasdaq: NICE), today announced the availability of new integrated capabilities between NICE inContact CXone and Teams which power company-wide collaboration for faster service, happier customers, and better business results. The company also unveiled integrative capabilities for NICE Engage
with Microsoft Teams, empowering real-time recording as well as compatibility with a range of related applications.
The latest enhancements to the pre-built CXone for Teams integration further simplify the agent experience and
accelerate resolution time:
| • |
Embedded CXone agent gives CX teams quick and easy access to the tools, systems and people they need — all directly from within Teams.
|
| • |
Synchronized CXone directory automatically imports Teams users and displays their presence so agents can easily find, see the availability of, and connect with experts anywhere in the organization for
frictionless collaboration, shorter handle time, and higher first-contact resolution.
|
| • |
Custom workspaces provide agents effortless access to the websites and applications they use every day, including knowledge bases, corporate websites and even leading CRMs, eliminating time lost on navigating
between multiple applications.
|
These new capabilities complement CXone Voice Connectivity for Teams, which enables customers to safeguard
every interaction using global, carrier-grade voice services.
“Exceptional customer experiences are a
business-wide priority, as fostering a community of loyal and engaged advocates is essential to long-term, sustainable growth,” said Paul
Jarman, NICE inContact CEO. “Through greater collaboration across the enterprise, agents are further empowered to deliver the speedy, effective and
engaging interactions they and customers increasingly rely on. CXone for Microsoft Teams brings together the optimal ingredients for contact center success – collaboration, expertise, and a best-in-class platform.”
Extending NICE Engage
evidence-keeping compliance support
As regulations for capturing interactions continue to grow, businesses must ensure adequate recording coverage across all communication channels. Contact Centers and back offices using NICE Engage recording can now benefit from complete, real-time recording coverage of all their Teams-based communications to support global regulatory compliance strategies on a single platform. NICE Engage for Teams can reliably record any available media source used through Teams – from voice to screen and chats. With its real-time streaming and recording capabilities, NICE Engage enables Teams users to benefit from a range of solutions such as NICE Real-Time Authentication and real-time notifications for both PCI DSS compliance and recording assurance.
As regulations for capturing interactions continue to grow, businesses must ensure adequate recording coverage across all communication channels. Contact Centers and back offices using NICE Engage recording can now benefit from complete, real-time recording coverage of all their Teams-based communications to support global regulatory compliance strategies on a single platform. NICE Engage for Teams can reliably record any available media source used through Teams – from voice to screen and chats. With its real-time streaming and recording capabilities, NICE Engage enables Teams users to benefit from a range of solutions such as NICE Real-Time Authentication and real-time notifications for both PCI DSS compliance and recording assurance.
NICE Engage drives cost savings owing to real-time streaming which eliminates the need for additional storage when recording
interactions. NICE Engage users can repurpose their existing Advanced Interaction Recorder (AIR) channels to Microsoft Teams, further reducing costs. This integration comes on the back of a long line of integrations extending NICE Engage platform
support to meet the demands of shifting communication preferences.
With the pandemic forcing many businesses to
operate remotely, demand for tools that help staff stay connected has increased. As a result, companies have embraced unified communications applications, such as Teams, which now boasts 115 million active daily users.
“More employees working from home has led to an uptick in collaboration tools like Microsoft Teams, which lets employees
collaborate to resolve customer issues quickly and deliver great customer service from anywhere,” said Mike Ammerlaan, senior director, Microsoft 365 Ecosystem at Microsoft Corp. "The NICE integration with
Teams helps ensure employees are equipped with the right tools to connect with colleagues across the organization, making agents’ jobs easier and improving the customer experience.”
About NICE inContact CXone
NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Customer Analytics, Omnichannel
Routing, Workforce Engagement Management, and Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. With its Open Cloud Foundation, CXone powers rapid
innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality).
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create
deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization,
Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable
partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based
on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper and Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases,
such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a
result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against
the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).
For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Actimize Honored for AI and Advanced Analytics Innovation
in Holistic Trade Surveillance by Regulation Asia
NICE Actimize receives Regulation Asia’s Excellence Award for innovation in artificial intelligence and analytics
to
spot market abuse, conduct risk and suspicious communications
Hoboken, N.J., January 27, 2021– NICE
Actimize, a NICE (Nasdaq: NICE) business, announced today that its Holistic Trade and Communications Surveillance solutions suite was recognized by the “Regulation Asia Awards for Excellence 2020” for the second consecutive year with the “Best Solution in Market
& Trading Surveillance” award. The Regulation Asia awards program recognizes excellence by firms that work to ensure the highest compliance standards are
upheld in the financial industry, and which have shaped the regulatory landscape in Asia Pacific.
Regulation Asia’s “Best Solution” category recognizes
solutions designed with specific regulatory requirements in mind, assessed on multiple criteria, including the ease and speed of implementation, flexibility, robustness, scalability, transparency, technical support, cost, and return on investment
for end clients, the judges noted. According to Regulation Asia, NICE Actimize was specifically cited as the ‘Winner’ for its use of artificial intelligence and analytics to spot market abuse, conduct risk and suspicious communications early on,
thereby preventing reputational, financial and regulatory risk.
Among NICE Actimize’s solutions underscored by this award
win is SURVEIL-X, the industry’s first AI-powered, cloud-native, true holistic trade-related surveillance suite. SURVEIL-X accurately and efficiently detects virtually all forms of risky behavior to ensure compliance
with key global regulations while protecting financial services organizations from previously undetectable risks that could result in fines and reputational damage.
“Today’s regulations continue to create constant change for
financial services organizations, elevating the importance of effective compliance monitoring and trade-related surveillance technology,” said Bradley
Maclean, Co-founder, Regulation Asia. “For the second consecutive year, our panel of industry experts have recognized the innovations NICE Actimize offers through
its holistic trade and communications surveillance solutions, as well as its use of advanced technologies to enhance its portfolio of financial crime compliance solutions. This award also acknowledges NICE Actimize’s work over the past year to keep up with rapidly changing regulatory requirements.”
“We continue our commitment to the Asia Pacific region and thank Regulation Asia’s expert panel of judges for once again recognizing our
innovation in trade and communications surveillance,” said Chris Wooten, EVP, NICE. “NICE Actimize’s end-to-end surveillance suite is a clear leader when it comes to solving today’s increasingly complex
challenges. We continue to infuse SURVEIL-X with machine learning and other advanced technologies to support our clients as they meet growing regulatory demands and the need to increase operational efficiency.”
To view a video discussing NICE Actimize’s win in its
category, please click here.
For further information on the Regulation Asia Awards, please click here.
About the Regulation Asia Awards for Excellence
The Regulation Asia Awards for Excellence recognizes technology companies, legal and consulting firms, and exchanges that have shaped the
regulatory landscape in Asia Pacific, as well as outstanding technology projects both in mature and emerging markets by large tech firms and innovative startups that help meet the requirements of a specific regulatory change infrastructure.
About Regulation Asia
Regulation Asia is the leading source for actionable regulatory intelligence for Asia Pacific markets. Since 2013, our audience and
subscription base have grown to include regulatory bodies, exchanges, banks, asset managers and service providers, allowing us to play a key role in the regulatory agenda. Visit www.regulationasia.com or connect via LinkedIn or Twitter.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Press Contact:
Cindy Morgan-Olson +1 551 256 5202, cindy.morgan-olson@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: Actimize, the Actimize logo, NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. and/or its subsidiaries. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of
the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.9
NICE inContact Named the Market Share Leader in Cloud-Based Contact Center
Infrastructure by DMG Consulting
Independent industry analysis estimates NICE inContact leads in market share by seats
SALT LAKE CITY, January
28, 2021 – NICE (Nasdaq: NICE) today announced that NICE
inContact has been named in DMG Consulting’s 2020-2021
Cloud-Based Contact Center Infrastructure Product and Market Report as the market share leader based on seats. The 13th annual report from DMG, a leading independent research and consulting firm, which explores the competitive landscape, market share, projections and adoption rates, also
cites expected added momentum for this market as more businesses move their contact centers to the cloud.
According to the report, the cloud contact center industry has experienced significant growth over the past 10 years and cloud
contact center as a service (CCaaS) adoption is expected to accelerate in 2021.
“In the wake of the COVID-19 pandemic, the cloud has emerged as a powerful tool to ensure business continuity amid rapidly
changing industry environments,” said Donna Fluss, President, DMG Consulting. “Leading cloud-based contact center solutions providers are enabling contact centers to take advantage of the lessons learned
from 2020 and thrive in the years to come.”
Paul Jarman, NICE
inContact CEO said “Our own research has shown a rapid acceleration of cloud adoption in the last few months. The NICE inContact CX Transformation Benchmark found that 66 percent of contact center leaders who
previously did not rely on the cloud planned to make the switch as a result of the COVID-19 pandemic. Cloud contact center technology, such as NICE inContact CXone, provides the foundation for the digital, omnichannel flexibility needed to
achieve success.”
NICE inContact was one of nine vendors to fully meet DMG’s participation criteria to be analyzed in this edition of the
Cloud-Based Contact Center Infrastructure Product and Market Report. Requirements for evaluation included offering a cloud-based contact center infrastructure solution or platform that handles omnichannel routing and queuing, as well as the ability
to support multiple tenants on the same computing platform.
NICE inContact CXone delivers the world’s most comprehensive digital-first omnichannel offering in the
Contact Center as a Service (CCaaS) market. With digital-first omnichannel, CXone makes it possible for organizations of all sizes across the globe to reach more customers using voice and a vast range of digital channels such as SMS text,
Facebook Messenger, Twitter, or WhatsApp – all unified on the CXone cloud customer experience platform.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create
deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization,
Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable
partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of
the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.