NICE Ltd 6-K, filed Mar 7, 2022
NICE Ltd. (NICE)
6-K
2022-03-07
For: 2022-03-07
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on March 7, 2022.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of February 2022 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant’s Name into English)
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE CXone Selected by Leading Australian Vocational Education Provider to Digitally Transform its Customer Service, dated February 2, 2022.
99.2 NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Program, dated February 3, 2022.
99.3 NICE Commits to Corporate Citizenship and Social Responsibility in Inaugural Environmental, Social and Governance Report, dated February 8, 2022.
99.4 NICE Partners with Etisalat Digital to Bring the CXone Cloud Platform to the United Arab Emirates, dated February 9, 2022.
99.5 NICE Named MetriStar Top Provider for Smart Self-Service, dated February 15, 2022.
99.6 NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank, dated February 22, 2022.
99.7 NICE Actimize Wins Six 2022 Global Banking and Finance Awards Highlighting Excellence and Innovation in Enterprise Fraud Technology, dated February 23, 2022.
99.8 NICE Recognized as a Top Provider for Conversational AI Applications and Chatbots by Metrigy, dated February 24, 2022.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
Name: /s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: March 7, 2022
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This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE CXone Selected by Leading Australian Vocational Education Provider to
Digitally Transform its Customer Service
Wodonga TAFE achieves greater scalability and flexibility for remote working with NICE’s market-leading CXone
cloud platform
Hoboken, N.J., February 2, 2022 – NICE (Nasdaq: NICE) today announced that Wodonga TAFE (Technical and Further Education), a leading vocational education and training provider located in north-east Victoria, Australia, has selected NICE CXone as the
centerpiece of its contact center modernization and digitization initiative. The implementation provides improved reporting integrity, forecasting accuracy, visibility over agents, workforce management, and flexibility for remote working for
Wodonga TAFE’s contact center teams.
Wodonga TAFE has recently undertaken a cloud transformation journey with the goal of improving the quality of service that current and
prospective students receive after recognizing the need to increase visibility of incoming calls and reporting on customer experience across both its CX and student administrative services contact center teams. The organization also required a
solution that would provide insight and analytics for improved and real-time reporting.
Wodonga TAFE engaged NICE and partner Generation-e to help transition from a single platform dedicated to only voice calls to an
omnichannel solution that helps contact center teams deliver a more comprehensive service for students.
“By implementing NICE CXone, we are placing our customers’ experience as a top priority, offering more streamlined and effective
communication channels for current and prospective students,” Leanne Gibson, Team Leader – Customer Experience, Wodonga TAFE, said. “CXone
provides all of the elements that Wodonga TAFE requires, including an omnichannel communication platform, interactive voice response (IVR), real-time reporting, and improved visibility into agent productivity and behaviors. The CXone implementation
also lets us build out our contact center omnichannel offering by adding email, webchat, social media and other digital and self-service capabilities.”
Biagio LaRosa, Managing Director,
Generation-e, said, “Generation-e is dedicated to supporting its customers with innovative and comprehensive solutions that will empower them to achieve significant business benefits. When we assessed Wodonga TAFE’s requirements and looked
at the technology available, CXone was the clear standout because of its scalability, capability, and resilience in the cloud.”
By streamlining and centralizing its communication channels
with the support of the cloud native omnichannel NICE CXone platform, Wodonga TAFE transformed the way it does business and realized greater efficiencies across its operations by optimizing existing processes. With CXone, Wodonga TAFE’s contact
center agents can now access more accurate and reliable reporting on the volume of calls and improve overall reporting on mandatory requirements. Data can be leveraged to provide insight into peak call volume times for more effective staff
utilization, resulting in a flexible and fully functional contact center environment that also supports remote working.
Gibson said, “NICE CXone helped our contact center agents remotely deliver seamless experiences for its students and customers during a
challenging time. We are committed to driving innovation through future-focused practices, and our engagement with NICE and Generation-e ensures that future solutions will create sustainable benefits to facilitate improvements. It put the student
journey at the center of what Wodonga TAFE does.”
Darren Rushworth, APAC President, NICE,
said, “NICE, in collaboration with its NICE CXone certified partner, Generation-e, is pleased to support Wodonga TAFE in its transformation journey to improve its business performance and increase its operational efficiency. Our smart,
fully-integrated cloud customer experience platform has helped revolutionize the concept of virtual contact centers even before work-from-home capabilities became crucial across the globe.”
About Wodonga TAFE
Wodonga TAFE is a leading vocational education and training provider, located in north-east Victoria, that offers education and training
programs to individuals and industry, both locally and nationally. Wodonga TAFE’s success is underpinned by an uncompromising commitment to driving student success, inspiring futures through innovative and future focused practices, and empowering and
supporting its people. For more information, please visit https://www.wodongatafe.edu.au/
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise
Recommended Program
NICE announces CXone compatibility with the Chrome OS ecosystem
Hoboken, N.J., February 3, 2022 – NICE (Nasdaq: NICE) today announced the expansion of its partnership with Google and the optimization of CXone, the world’s #1 cloud native customer experience platform, for Chrome OS. Joining Google’s Chrome Enterprise Recommended program, CXone, NICE’s secure, scalable and rapidly deployable platform, now meets the technical bar set by Google to be considered as an optimized solution for devices across the Chrome OS ecosystem for use in contact centers.
Organizations using Chrome OS devices can now tap into CXone, the premier CX platform, and benefit from efficient work-from-anywhere
capabilities to ensure extraordinary agent and customer experiences. Chrome OS users can leverage CXone’s enterprise-grade platform with its unified suite of CX applications including AI-powered conversational self-service, knowledge management,
AI-powered omnichannel contact routing (ACD), Interactive Voice Response (IVR), Predictive Dialer, Workforce Engagement, CX Analytics, and more. Both NICE CXone and Chrome OS comprise of the efficient, flexible and scalable infrastructure necessary
to power a remote workforce that can be onboarded rapidly and efficiently and serve customers across conventional and digital channels from any place and at any time.
Paul Jarman, CEO, NICE CXone, commented, “This expansion of our partnership with Google reaffirms NICE’s commitment to bringing exceptional, next-gen, digitally fluent experiences to organizations and
their agents on an operating system of their choice. With CXone, organizations on Chrome have a platform that’s proven to be mission-critical in supporting millions of interactions for both trusted global brands as well as small and medium
businesses. We’re proud to be an enabler for innovation that drives CX to new heights of excellence in the Chrome OS ecosystem.”
Thomas Riedl, Director of Product for
Chrome OS Enterprise and Education, said, “We are dedicated to bringing the best experience for contact center agents and IT administrators to Chrome OS, and in
that spirit are excited to welcome NICE CXone to our Chrome Enterprise Recommended ecosystem.”
Chrome OS is a cloud-first, easy-to-manage operating system
that can secure and optimize contact centers while supporting remote agents. Additionally, the Chrome OS team recently launched the contact center solution
track for the Chrome Enterprise Recommended program. Learn more about Chrome Enterprise Recommended here.
NICE CXone has been recognized as a leader by top analyst
firms including Gartner in its Magic Quadrant for Contact Center as a Service and Magic Quadrant for Workforce Engagement Management. Ventana
Research also acknowledged NICE as the Overall Exemplary Leader in its 2022 Value Index for Agent Management as well as a Leader in Contact Center in the Cloud Value Index.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Commits to Corporate Citizenship and Social Responsibility in Inaugural
Environmental, Social and Governance Report
Formalizing dedication to ESG projects following years of positive practices, NICE’s report highlights commitment to
UN SDGs and the contribution of its products to improving public safety and fighting financial crime
Hoboken, N.J., February 8, 2022 – NICE (Nasdaq: NICE) today announced the release of its first Environmental, Social and Governance (ESG) report. NICE has promoted positive ESG practices for years and this inaugural report, which adheres to GRI Materiality Disclosure Service standards,
is the first disclosure of the company’s structured ESG strategy. The report highlights key strategies and processes the company has invested in and takes NICE’s commitment to the next level by setting ESG goals for the upcoming year.
NICE is guided by a deep commitment to social contribution, environmental sustainability and good corporate citizenship. The company’s
responsibility to the environment we live in and the communities we serve is based on a clear alignment between business and corporate responsibility strategies. Whether through delivering sustainable, cloud-based environmentally friendly products to
the marketplace or its employees’ amazing volunteer work with local communities, NICE is known for its responsible business conduct and corporate citizenship. As highlighted in the report, the company is proud to present ways in which it supports the
UN Sustainable Development Goals (SDGs) of gender equality, decent work and economic growth, responsible consumption and production, climate action, and peace, justice and strong institutions.
Among the report’s key highlights is NICE’s impact through technology, exemplified by a dedication to contribute towards a better society
through user-friendly products that prevent financial crime and improve public safety as well as boost worker well-being, increase personal accessibility and enable work for people with disabilities.
Additional highlights of NICE’s ESG performance include alignment with ISO 14001 and ISO 27001 certified policies and procedures,
demonstrating dedication to environmentally friendly programs and data protection, and the Code:Coda social project, where 193 young girls are mentored weekly in coding and technology by leading NICE female engineers. NICE's approach to corporate
governance, constituting a structured ethics program that combines policies such as the Code of Ethics and Business Conduct and Anti Bribery and Corruption Program, is also highlighted and showcases the company’s zero tolerance for corruption and
bribery. To view the report, click here.
Barak Eilam, CEO, NICE, said, “The
launch of our inaugural ESG report underscores our unwavering commitment to corporate citizenship. As demonstrated throughout this report, our efforts are resolute, practical and effective. We’re proud of our focus on operating with integrity and
transparency, creating a better world for our employees, customers and communities.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Partners with Etisalat Digital to Bring the CXone Cloud Platform
to the United Arab Emirates
to the United Arab Emirates
Alliance enables Etisalat Digital customers to drive digital transformation with a secure path to the cloud, rapidly
innovate via the CXone platform and deliver frictionless, end-to-end digital and agent-assisted experiences
Hoboken, N.J., February 9, 2022 – NICE (Nasdaq: NICE) today announced a partnership with Etisalat Digital to drive the availability of the CXone platform in the United Arab Emirates (UAE). The collaboration provides Etisalat customers with a clear, seamless path to the cloud with CXone while enabling frictionless digital self-service and agent-assisted customer
experiences. With CXone, Etisalat Digital is uniquely positioned to advise and empower organizations to transform their business via effective, engaging customer communications now and into the future. NICE CEO, Barak Eilam, and Etisalat Enterprise
Digital CEO, Salvador Anglada, were present at the signing ceremony held at the Etisalat Digital Hospitality Lounge at Expo 2020, Dubai.
Etisalat Digital chose to collaborate with NICE following a comprehensive review of Contact Center as a Service (CCaaS) providers that
revealed CXone as the leading CX platform with a proven ability to drive digital transformation well into the future. Capabilities such as easy migration to the cloud, the ability to rapidly innovate and offer cutting-edge features, flexibility to
scale as needed, easy management of remote agents working from any location as well as multiple contact centers drove the decision for the collaboration. As part of this alliance, Etisalat Digital will drive strategic investments in building managed
services practice around NICE CXone - a first of its kind in the region.
Among the NICE solutions to be offered by Etisalat is the CXi, (Customer Experience Interactions) platform, a new framework delivered through a unified
suite of applications on the CXone platform. CXi empowers organizations to intelligently meet their customers wherever their journey begins, enables resolution through AI and data driven self-service and prepares agents to resolve customer needs
successfully. It enables a frictionless end-to-end service experience, combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance improvement, all embedded with purpose-built CX AI and based
on a native open cloud foundation.
Salvador Anglada, CEO of Etisalat
Enterprise Digital, said: "Etisalat Digital is committed to deliver the most advanced and efficient customer engagement solutions as a cornerstone in the digital transformation journey of businesses and governments. NICE and CXone are an
ideal partner for our contact center practice that will deliver the most innovative solutions for an exceptional customer service experience.”
Barak Eilam, CEO, NICE, said “Our
partnership with Etisalat Digital demonstrates NICE CXone’s accelerated international expansion, and we’re excited to work together to bring the benefits of the cloud to agents and customers in the UAE. CXone provides the essential technology
businesses need to exceed today’s customers’ expectations in a unified cloud native platform, fast-tracking digital transformations and digital fluency for companies of all sizes across the globe.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
About Etisalat Digital
Etisalat Digital is the business unit of Etisalat driving digital transformation by enabling enterprises and governments become smarter
through the use of the latest technologies like Cloud, Cyber Security, Internet of Things (IoT), Omnichannel, Artificial Intelligence, and Big Data & Analytics. Etisalat Digital brings together the best industry digital experts, assets and
platforms with a unique service and operating model. From its offices in UAE and KSA, Etisalat Digital provides end-to-end digital vertical propositions to enable smarter developments, education, healthcare, transportation and a smarter economy. It
has a successful track-record in delivering large digital projects and solutions by providing comprehensive services in consultancy, business modeling, solutions design, program management, execution, delivery and post-implementation support and
operation services. www.etisalatdigital.ae
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE Named MetriStar Top Provider for Smart Self-Service
Metrigy report recognizes NICE’s self-service for delivering top customer sentiment scores and proven business
success
Hoboken, N.J., February 15, 2022 – NICE (Nasdaq: NICE) today announced that it has been recognized as a Metristar Top Provider in the Customer Self-Service Knowledge Bases category from a total of 22 companies evaluated. The Metrigy report is based on both customer ratings of providers
and quantitative metrics and correlates the products and services evaluated with measurable business success. NICE’s top positioning is the result of high customer sentiment scores and customer documented business success through the use of its
products and services by evaluated customers. For a complimentary copy of the report, click here.
The evaluations driving NICE’s winning position were performed as part of Metrigy’s Customer Experience MetriCast 2022 research that
assesses business success correlated with customer sentiment. Business success is assessed via data showing before-and-after changes in business metrics (revenue, costs, customer ratings, and agent efficiency) resulting from the use of customer
self-service knowledge bases. The study connects customer sentiment by appraising areas such as AI/machine learning, response times to problems and questions, platform reliability, product or service value, technical features, integrations with other
key applications and ease of managing content.
Robin Gareiss, CEO & Principal Analyst,
Metrigy, commented, “Self-service is one of the fastest-growing technology areas within the customer experience. CX leaders are pairing knowledge bases with other technologies, such as AI-enabled virtual assistants to guide customers to
successfully address their issues. They also embed AI and machine learning into the knowledge base so it learns and automatically updates content as needed. NICE not only earned positive ratings and business success scores from research participants,
it earned the top business success score of the entire 2022 MetriStar Top Provider program for CX.”
Paul Jarman, CEO, NICE CXone,
commented, “Customer experience begins even before customers reach out for support. From the very first internet or website search, customers are already building their perception of the experience and translating it into brand loyalty. Having the
ability to independently resolve issues and access answers is critical from the very first instance in today’s digital era. We innovate to deliver frictionless customer experiences wherever the customer journey begins and are pleased to see our
efforts recognized in this report. We remain committed to helping organizations build long lasting relationships with their customers through innovation."
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank
Capturing and analyzing 100% of customer calls, Siam Commercial Bank sees 27% increase in customer
satisfaction scores and dramatic improvements in AHT and agent compliance
Hoboken, N.J., February 22, 2022 – NICE (Nasdaq: NICE) today announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact center agent productivity and customer service after implementing NICE Nexidia Analytics. With all calls automatically tracked and
evaluated by the interaction analytics solution, the bank’s contact center succeeded in reducing average handle times, increasing compliance with service level expectations, and improving customer satisfaction.
Siam Commercial Bank, Thailand's first indigenous bank, and the first financial institution in Thailand to implement NICE Nexidia
Analytics, offers a full range of financial services and an extensive branch network. Its contact center staff of 1,500 agents handles more than 1.5 million outbound and inbound calls each month. Because the NICE Nexidia Analytics solution is fully
integrated with Workforce Management and NICE Performance Management, the contact center’s agents can facilitate rapid, targeted action based on in-depth interaction analysis.
Since implementing the solution, SCB has benefited from increases in agent productivity, service quality, efficiency and customer
satisfaction. Average handle times were reduced, thanks to Nexidia’s capability to drill down into long calls and identify root causes related to agent behavior or technical bottlenecks. Similarly, agent compliance with script and service
requirements improved with the introduction of Nexidia’s actionable intelligence, leading to a 27% jump in customer satisfaction.
“Our services are backed by our continual pursuit of
technological innovation,” said Surawat Shinawatra, Head of Customer Service, Siam Commercial Bank. “With NICE Nexidia Analytics we gained insight into 100% of our calls, which allowed us to
understand where we had to improve and what advantages we could leverage to improve our customers’ experiences. It was a simple-to-implement, quick-win solution, delivering business value in a short period of time, with significant improvement in
agent performance across multiple dimensions of contact center interactions.”
In response to rapid changes in the financial services industry, which is being reshaped by digital technology, regulatory change and
new customer behavior, SCB has established a strategic plan called SCB Transformation. The program is designed to upgrade the bank’s infrastructure and enhance its long-term competitiveness.
“NICE is pleased to be a part of Siam Commercial Bank’s digital transformation, helping them achieve advanced customer service and agent
performance,” said Darren Rushworth, APAC President, NICE. “With Nexidia Analytics, the bank’s contact center team is benefiting from a deeper understanding of consumer expectations, leading to the confidence, stability and personalization that is so critical in the financial services
industry.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements of Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NICE Actimize Wins Six 2022 Global Banking and Finance Awards Highlighting
Excellence and Innovation in Enterprise Fraud Technology
The awards highlight NICE Actimize’s leadership across all major geographical regions,
including North America, Asia Pacific, and Europe
Hoboken, N.J., February 23, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that Global Banking and Finance Review, a
financial media platform with over three million readers worldwide, has awarded the company six honors over three major geographical areas, including Asia Pacific, Europe, and North America, highlighting its excellence in innovation and as a best
solutions provider in those regions.
The 2022 Global Banking & Finance Awards® recognitions included the following winning categories for NICE Actimize: Best
Anti-Fraud/Security Solutions Provider Asia Pacific 2022, Best Anti-Fraud/Security Solutions Provider Europe 2022; Best Anti-Fraud/Security Solutions Provider North America 2022; Excellence in Innovation - Anti-Fraud/Security Solutions Europe 2022;
Excellence in Innovation - Anti-Fraud/Security Solutions Asia Pacific 2022; and Excellence in Innovation- Anti-Fraud/Security Solutions North America 2022.
Explains Wanda Rich, Editor, Global Banking
and Finance Review, “Our judges and editorial team congratulate NICE Actimize for its outstanding contributions to fighting financial crime with leading enterprise fraud solutions across three major markets around the world. Its strengths in
enterprise fraud solutions technology are confirmed by its significant customer base and its dedication to innovation by providing the latest in advanced technologies, including artificial intelligence, machine learning, and expertise in the cloud.
We are honored to acknowledge NICE Actimize and its enterprise fraud and authentication solutions across North America, Asia Pacific, and Europe."
Notes Craig Costigan, CEO, NICE Actimize, “It’s
an honor to receive recognition from Global Banking and Finance Review acknowledging our extensive contributions to providing advanced fraud solutions around the world. Wherever our financial institution customers require support, we will continue to
offer innovation and advanced technologies in artificial intelligence, machine learning, and high performing cloud-based solutions.”
In other leadership achievements, industry analyst firm Aite-Novarica Group recently profiled NICE Actimize in its “2021 Aite Matrix: Leading Fraud & AML Machine Learning Platforms" report. Highlighting NICE Actimize’s areas of expertise, the report cited, “NICE Actimize is a leading provider of
enterprise software solutions for financial crime and is well known for developing innovative technology to protect institutions by identifying financial crime, preventing fraud, and providing regulatory compliance.”
Please click here for further information on NICE Actimize’s industry-leading IFM-X Enterprise Fraud platform.
Please click here to learn more about the Global
Banking and Finance Review award wins.
About Global Banking and Finance Review
Global Banking & Finance Review® is a leading Financial Platform established in 2010 – A Media Powerhouse with its own Online Portal,
Print & Digital magazine reaching over 3 million readers worldwide on an annual basis. Since the inception of the Global Banking & Finance Awards® in 2011, The Awards reflect the innovation, achievement, strategy, progressive and
inspirational changes taking place within the Global Financial community. The awards were created to recognize companies of all sizes which are prominent in particular areas of expertise and excellence within the financial world. The Banking Awards
& the Financial Awards are known throughout the global banking and financial community as a symbol of excellence.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Recognized as a Top Provider for Conversational AI Applications and
Chatbots by Metrigy
Metrigy research acknowledges NICE conversational AI voice and chatbot technology as highly ranked among
customers and delivers proven business success.
Hoboken, N.J., February 24, 2022 – NICE (Nasdaq: NICE) today announced that it has been recognized as a MetriStar Top Provider in the Conversational AI Applications category, out of a total of 23 companies evaluated. The ranking was based on high customer sentiment scores and documented
business success among NICE customers, surveyed as part of Metrigy’s research into customer experience and conversational AI technology. Customers particularly noted the AI/machine learning capabilities and value of their NICE conversational AI voice
and chatbots. For a complimentary copy, click here.
NICE was highlighted in the Metrigy report for “swiftly integrating conversational AI capabilities into overall self-service while
making sure information about the customers’ real-time or historical interactions go with them as they escalate from self-service to live
agents.” Among other points noted were NICE’s large and multifaceted CX platform, customer use of NICE’s virtual assistants for both voice and textual interactions, the support of its AI engine for areas such as routing, customer
feedback, quality management, and performance management, in addition to Conversational AI and more.
The evaluations driving NICE’s recognition as a top conversational AI vendor were performed during Metrigy’s Customer Experience MetriCast
2022 study, which included surveys of 1,846 CX leaders from companies in 10 countries across three regions (North America, Europe, Asia-Pacific). Participants provided feedback on both the measurable business impact and their subjective assessment of
conversational AI products they have been using.
Business impact was assessed using data showing before-and-after changes in relevant metrics (revenue, costs, customer ratings, and agent
efficiency). Customer sentiment was based on participant ratings of product performance in a variety of areas, such as value (“bang for the buck”), features, AI capabilities, customizability, support, and more. These quantitative and qualitative
results provided insights for ranking the correlation between the use of conversational AI products and measurable business success.
Robin Gareiss, CEO & Principal
Analyst, Metrigy, commented, “Conversational AI can deliver an interactive, real-time, human-like voice or chat interaction with a customer or prospect. It isn’t rules-based and has the ability to learn over time, continuously updating how
it interacts with customers, with the goal of improving the customer or agent experience in solving issues. NICE stood out for consistent business success and high levels of satisfaction among customers using their conversational AI products or
services and we are pleased to honor their achievement by naming them a MetriStar Top Provider.”
Paul Jarman, CEO, NICE CXone, commented,
“Conversational AI plays an invaluable role in delivering fast, natural and personalized digital self-service and driving the instant gratification that customers have come to expect. This Metrigy report confirms the value NICE delivers in removing
the friction between companies and consumers through innovative conversational AI voice and chatbots. We remain committed to enabling our customers to create the kind of extraordinary experiences that ultimately build unshakeable brand loyalty and
make experiences flow.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.