NICE Ltd 6-K, filed Jan 2, 2020
NICE Ltd. (NICE)
6-K
2020-01-02
For: 2020-01-02
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Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on January 2, 2020.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of December 2019 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant's Name into English)
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13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
99.1 Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience, Dated December 3, 2019.
99.2 NICE inContact CXone Powers Record Number of Interactions on Cyber Monday, Dated December 4, 2019.
99.3 NICE Wins Two ‘ASTORS’ Awards for Best Investigation and Best 911 Incident Recording and Analytics Solutions, Dated December 9,
2019.
99.4 NICE Actimize Selected by Taiwan’s Chailease to Implement End-to-End Anti-Money Laundering Compliance Program To Drive Operation
Effectiveness and Increase Proficiency, Dated December 10, 2019.
99.5 Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation, Dated December 11, 2019.
99.6 NICE 2019 Global Digital Evidence Management Benchmark Study Ranks Manual Evidence Handling as One of Law Enforcement’s Most
Significant Challenges, Dated December 18, 2019.
99.7 NICE Recognized as Workforce Optimization Market Share Leader in Mid-Year DMG Consulting Report, Dated December 19, 2019.
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its
behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
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Name:
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/s/ Tali Mirsky | |
| Title: | Corporate VP, General Counsel and Corporate Secretary | ||
| Dated: January 2, 2020 | |||
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EXHIBIT INDEX
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
4
Exhibit 99.1
Millennials and Generation Z Are Driving the Digital-first Future of Customer
Experience
NICE inContact CX Transformation Benchmark finds digital-native use of artificial
intelligence, chatbots, and
social messaging are shaping modern customer service
Salt Lake City,
December 3, 2019 – NICE inContact (Nasdaq: NICE) today announced findings from its
global research study exploring the impact of Millennials and Generation Z on digital-first omnichannel customer experiences. The third annual 2019 NICE inContact Customer Experience (CX) Transformation Benchmark details how understanding
younger generations’ use of and expectations around next-generation solutions like artificial intelligence (AI) and digital channels including private social messaging are fundamental to building exceptional, best-in-class customer experiences.
As Millennials and Generation Z become dominant consumer groups, with Generation Z purchasing already reaching an
estimated $100 billion according to research conducted by Barkley, their comfort level and familiarity with multiple digital channels including social messaging and chatbots means organizations, no matter their size, must provide digital-first
omnichannel experiences to meet consumer expectations and effectively compete in the experience economy.
Key findings from the study include:
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Almost 60% of Generation Z and Millennials have used private
social messaging for customer service. In contrast, 38% of Gen X, 19% of Baby Boomers and 16% of Silent Generation have done so. The majority of Generation Z and Millennials also want companies to allow them to interact with customer service using private social messaging apps (72% and
69%, respectively).
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Consumers are using AI more and feeling more positive about
chatbots over time. Half of all consumers have used AI for
any purpose (50%), compared to 2018 (45%). This can be attributed to a significant increase in the use of an automated assistant/chatbot online (34%, up from 25% in 2018). Generation Z and Millennials are more likely to agree that
chatbots make it easier and quicker for their issues to get resolved, and are also the most likely of all generations to have used all forms of AI for any purpose, as well as for customer service.
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| • |
Half of consumers who start with AI are transferred to a live
agent, and age is a significant factor when it comes to AI and the importance of the human touch. While chatbot usage and performance are
improving – and preferences and attitudes are changing – most consumers want to be informed if they are using a chatbot (92%) and 91% of all consumers prefer a live agent. However, this preference follows a downward trend
generationally: 98% of the Silent Generation, 96% of Baby Boomers, 91% of Generation X, 86% of Millennials and 83% of Generation Z say they prefer a live agent.
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Seamless digital-first omnichannel experiences are vital to
positive customer experiences. Most consumers (93%) want seamless omnichannel experiences, and yet they are increasingly giving companies a
poor rating on seamlessly switching between channels – 73% give companies a poor rating, up from 67% in 2018. This is especially important for meeting and exceeding the expectations of Millennials and Generation Z, who are the most
likely to have experienced omnichannel customer service (16% and 21%, respectively).
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“Understanding the nuances of what consumers expect, and how they actually engage with brands via a myriad of
digital channels, and integrating these in-demand channels seamlessly to deliver digital-first omnichannel experiences, is key to sustainable growth,” said Paul Jarman, NICE
inContact CEO. “The NICE inContact CX Benchmark looks beyond education around demographic customer service trends and gets to the root of what makes new channel options attractive. Millennials and Generation Z are bellwethers of what
consumers expect and are increasingly likely to recommend a company on social media based on personal experiences – the influence they wield is tremendous.”
NICE inContact CXone delivers the world’s most comprehensive digital-first omnichannel offering in the
Contact Center as a Service (CCaaS) market. With digital-first omnichannel, CXone now makes it possible for organizations of all sizes across the globe to reach more customers using voice and a vast range of digital channels such as SMS text,
Facebook Messenger, Twitter, or WhatsApp – all unified on the CXone cloud customer experience platform.
Key findings of the NICE inContact CX Transformation Benchmark demonstrate that as consumer preferences evolve and
the types and numbers of digital service channels continue to proliferate, companies must look to improve the channels they have in place while expanding the ways customers are able to reach them. The research demonstrates that a seamless
digital-first omnichannel approach is crucial to win in today’s experience economy.
About the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark
NICE inContact surveyed more than 2,550 consumers across the globe on their most recent customer service experiences
across 13 different channels – both agent-assisted and self-service. For more information and to download the full research report, please click here.
About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform.
NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are
designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based
on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All
other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases,
such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms)
potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
2
Exhibit 99.2
NICE inContact CXone Powers Record Number of Interactions on Cyber
Monday
78% growth of digital interactions reinforces that seamless digital-first omnichannel customer
experiences
are a must in today’s fast-paced online environment
Salt Lake City,
December 4, 2019 – NICE inContact (Nasdaq: NICE) today announced that CXone,
the world’s #1 cloud customer experience platform, saw digital interactions soar on Cyber Monday 2019, outpacing the volume of 2018 interactions by 78%. CXone ensured that millions of customers were able to experience seamless digital-first
omnichannel interactions with businesses on the highest volume online shopping day of the year.
Record-breaking digital customer service interactions powered by CXone on Cyber Monday on December 2, 2019, compared
to last year, include:
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182% surge in online chat interactions
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74% growth in SMS text interactions
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44% increase in email traffic
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Cyber Monday sales have become increasingly popular, reaching a record $9.4 billion spent online in 2019, an
increase of 19.7% from 2018. In order to capture consumer attention and drive significant revenue on this all-important shopping day, organizations need to deliver exceptional experiences in which customers can move effortlessly between digital
channels to get their issues resolved and make purchases quickly and easily. In fact, the latest NICE inContact CX Transformation Benchmark found that 22% of all customer service interactions are related to a purchase, and 93% of customers
expect seamless omnichannel experiences. NICE inContact CXone enables businesses to meet and exceed this expectation by helping businesses meet customers where they are, effortlessly.
CXone powered a 78% growth in digital interactions. Transactions in voice also increased significantly over the
prior year with 30% growth.
“On a normal day, a negative customer experience can be the difference between creating a brand advocate or
detractor,” said Paul Jarman, NICE inContact CEO. “On days like Cyber Monday, the stakes are significantly higher because businesses are dealing with a spike in interactions and customer demand. The NICE
inContact CXone unified and digital-first open cloud platform continues to be the most complete and intelligent solution to help companies meet customer expectations and thrive throughout the year.”
NICE inContact CXone delivers the world’s most comprehensive digital-first omnichannel offering in the
Contact Center as a Service (CCaaS) market. With digital-first omnichannel, CXone now makes it possible for organizations of all sizes across the globe to reach more customers each and every day throughout the year, using voice and a vast range of
digital channels such as SMS text, Facebook Messenger, Twitter, or WhatsApp – all unified on the CXone cloud customer experience platform.
About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform.
NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are
designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based
on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All
other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases,
such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms)
potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the
Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
2
Exhibit 99.3
NICE Wins Two ‘ASTORS’ Awards for Best Investigation and Best 911 Incident
Recording and Analytics Solutions
NICE Inform and NICE Investigate receive honors for fourth consecutive year
Hoboken, N.J., December 9, 2019 – NICE
(Nasdaq: NICE) announced today that it has won two ‘ASTORS’ Awards for NICE Inform and NICE Investigate. Sponsored by American Security Today, the
‘ASTORS’ Awards recognize outstanding product development achievements and exciting new technologies that support law enforcement agencies, first responders and other government entities in their mission to keep cities and communities safe and
secure. For the fourth year in a row, NICE solutions have been recognized with ‘ASTORS’ Awards. NICE Inform was named Best 911 Recording and Analytics Solution, and NICE Investigate received the top award in the Best Investigation category.
NICE Inform: Best 911 Recording and Analytics Solution
This year, NICE Inform was recognized for its newly introduced Intelligence Center. Built from the ground up for emergency
communications centers, the NICE Inform Intelligence Center puts powerful real-time analytical tools and metrics within reach of 911 center managers, making it easy to identify, understand, and address the factors that drive operational performance
and contribute to success. The Intelligence Center breaks down the barriers of bringing together, analyzing and acting on data – by leveraging GIS mapping and consolidating information from Computer Aided Dispatch (CAD), phone, radio, and the NICE
multimedia recording solution. Web-based dashboards provide up-to-the-minute snapshots of key performance metrics to help 911 center managers gauge performance, better align staffing needs, influence funding decisions, and support and defend
actions taken. NICE Inform offers a full suite of solutions for incident recording, quality assurance and incident analytics.
NICE Investigate: Best Investigation Solution
NICE also took home top honors in the Best Investigation Solution category for its NICE Investigate cloud-based Community Portal.
Police investigators can use the Community Portal to create public appeals for active investigations, enabling citizens to easily upload videos, photos and tips. Businesses and citizens can also use the
Community Portal to register their video cameras and share video evidence, so investigators don’t have to travel to the scene to manually retrieve, copy and convert video. NICE Investigate makes proprietary video instantly useable for
investigations by automatically transcoding it into a standard format. NICE Investigate is a comprehensive, scalable, CJIS-compliant, cloud-based, end-to-end solution for managing investigations and digital evidence.
"We’re thrilled that our public safety solutions have been recognized by the ‘ASTORS’ awards for the fourth consecutive year," said Chris Wooten, Executive Vice President, NICE. "Whether handling emergency calls at the onset of an incident or conducting investigations after-the-fact, public safety agencies around the world rely on NICE
solutions every day to help ensure the safety of citizens and communities.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking
statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Actimize Selected by Taiwan’s Chailease to Implement
End-to-End Anti-Money Laundering Compliance Program To Drive Operation
Effectiveness and Increase Proficiency
NICE Actimize’s AML solutions will drive productivity and cut investigation times by up to 70 percent for this
leader in leasing and professional financial services
Hoboken, N.J., December 10, 2019 – NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, has been selected by
Chailease Holding Co. Ltd., an international leader in leasing and professional financial services, to implement an end-to-end anti-money laundering compliance platform for its growing organization. To meet its operational needs as it expands its
international markets, Chailease will utilize industry-leading solutions from NICE Actimize’s Autonomous Anti-Money laundering portfolio including Suspicious Activity Monitoring, Customer Due
Diligence and Watchlist Filtering solutions.
Chailease will initially launch NICE Actimize’s anti-money laundering solutions from its Taiwan-based headquarters. Working with NICE
Actimize’s experienced professional services team, Chailease will adopt NICE Actimize’s anti-money laundering portfolio to drive productivity, increase efficiency and cut investigation times through the utilization of advanced analytics and
machine-learning technologies.
Chailease said its investment in advanced anti-money laundering technology will enable the company to improve its operation’s
effectiveness and efficiency while achieving greater confidence from its ever-growing base of financial services customers.
“We are pleased to continue to extend our professional services and advanced solutions offerings to the greater Asia-Pacific marketplace,
and that Chailease has adopted NICE Actimize’s Autonomous Financial Crime Management approach,” said Craig Costigan, CEO, NICE Actimize. “As we work with Chailease to implement our anti-money laundering
capabilities, we look forward to expanding our professional services and solutions offerings across its worldwide organization.”
Chailease will rely on several core components of NICE Actimize’s Autonomous AML suite to modernize its AML program. Among these are its
Customer Due Diligence (CDD) solution, which manages customer risk rating throughout the entire customer lifecycle for onboarding and ongoing monitoring. Additionally, the firm will be implementing NICE Actimize’s Suspicious Activity Monitoring
(SAM) solution, which combines machine learning analytics with industry red-flags for laser-accurate detection. The SAM solution utilizes intelligent automation to virtually eliminate costly manual data gathering tasks, thereby increasing team
productivity and reducing investigation time. NICE Actimize’s Watch List Filtering (WLF) solution rounds out Chailease’s program by providing screening for sanctions and PEPs.
For additional information on NICE Actimize’s Autonomous anti-money laundering solutions, including SAM 9, please click here.
About Chailease
Chailease Holding Company Limited commenced operations in 1977 and remains the largest leasing company in Taiwan with a market share
of over 40%. The core business of the Company is to provide diverse financial services to SMEs, including leasing, installment sales, factoring and direct financing. The company built up its operations in Taiwan, PRC, Thailand, Vietnam, Malaysia,
Cambodia, Philippines and USA.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cindy Morgan-Olson, 551-256-5202, cindy.morgan-olson@niceactimize.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially
impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or
modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
2
Exhibit 99.5
Leading Telecom Transforms Customer Experience with NICE Robotic Process
Automation
NICE’s advanced AI-based RPA is being used to automate both front and back-office operations to increase
employee engagement and increase customer satisfaction
Hoboken, N.J., December 11, 2019 – NICE (Nasdaq: NICE) today announced that a leading multinational telecommunications
corporation has introduced NICE Robotic Process Automation (RPA) across its pan-India operations as part of a post-merger consolidation. The advanced automation solution is being deployed to optimize both front- and back-office workflows for
increased productivity and customer satisfaction.
Thousands of employees will be benefitting from NICE RPA’s leading attended desktop automation solution in the initial phase. As an
experienced automation vendor in the market, with a proven track record of supporting hundreds of organizations to successfully scale their RPA deployments globally, NICE will be helping this telecommunications organization expand its process
automations to tens of thousands of users across the enterprise.
In the contact center, NICE’s intelligent attended robots with advanced capabilities (superseding traditional RPA technologies) work in
real-time to support the employee during each step of a customer interaction. The robots collate data from the various customer relationship management (CRM) applications used by employees across each of the merged companies. They display
context-relevant customer data on the agent’s screen, with a suggestion of the next best action to take to enhance the customer experience and drive incremental return of investment (ROI) for the organization. Records of the call are promptly
stored for compliance purposes, and any forms needed to support the customer are automatically and instantly populated by the robots, eliminating manual entry errors, shortening handle times, and reducing the need for rework. This saves the company
money while empowering agents, increasing their satisfaction, and enhancing the customer experience.
The telecom company is also implementing NICE RPA to automate routine back-office processes that do not require human judgment. By
eliminating the need for manual intervention, employees are free to focus their efforts on higher-value tasks.
In order to most effectively allocate robotic resources at any given time, NICE RPA includes a centralized management environment. The
system collects live data on automated processes and system health and orchestrates all the tasks for the attended and unattended robotic workforce.
“We are pleased to have begun this relationship in India, assisting more multinational organizations on their customer experience
transformation journey,” said Darren Rushworth, President of APAC at NICE. “In order to ensure maximum success and expand the RPA solution effectively across the enterprise, we’ve collaborated in setting up a
Center of Excellence for employee training, workshops, and the identification of automation opportunities with the optimum ROI potential. Currently on the agenda is the introduction of NEVA (NICE Employee Virtual Attendant), who will free agents
from routine, low-value tasks that consume so much of their time each day.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks
are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially
impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or
modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise
them, except as required by law.
Exhibit 99.6
NICE 2019 Global Digital Evidence Management Benchmark Study
Ranks Manual Evidence Handling as One of Law Enforcement’s
Most Significant Challenges
Survey of FBINAA members and other police executives confirmed the critical need for digital
evidence management transformation
Hoboken, N.J., December 18, 2019 – As digital evidence continues to grow, the challenges of collecting, analyzing and sharing it only get more complex. NICE (Nasdaq: NICE) announced today that it has published its Digital Evidence Management Benchmark Study which illuminates the top concerns of managing digital evidence. The study
highlights the results of an extensive survey of FBI National Academy Associates, Inc. (FBINAA) members and other police executives.
“With ever-expanding digital evidence comes the need for true digital transformation,” said Chris
Wooten, Executive Vice President, NICE. “Today, evidence is increasingly digital, but investigative processes around collecting, analyzing and sharing evidence have not adapted to the digital age. This is a major concern for forces
worldwide. That’s why we undertook this survey of FBINAA members and other police executives.”
The NICE Digital Evidence Management Benchmark Study results were aligned with another Digital Evidence Management benchmark study
that NICE conducted with UK-based CoPaCC in 2018 titled Digital Evidence Management: User Perspectives. Among the key results of the more
recent NICE Benchmark Study conducted in cooperation with the FBINAA:
| • |
66% of respondents acknowledged “driving around to collect CCTV video from homes and businesses” and “copying and burning CDs and DVDs” as the most time-consuming aspects of the criminal investigation process.
|
| • |
52% ranked manual handling of evidence on DVDs, CDs, thumb drives and paper case files among their greatest evidence management challenges. Challenges with collecting and preparing CCTV video came in a close second.
|
| • |
All survey respondents reported having to log into and work in a large number of data silos and systems which impacts the speed and accuracy of investigations.
|
| • |
33% were concerned that when using the current investigative processes they could miss a crucial piece of digital evidence that should have been shared as part of case disclosure.
|
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62% said they were actively looking for a solution to their digital evidence management challenges and nearly a quarter had already allocated resources and funding to acquire new Digital Evidence Management technology.
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“The NICE Digital Evidence Management Benchmark Study reveals there is substantial consensus among departments, not only around the
challenges of managing digital evidence but more importantly around the need to develop effective strategies to improve investigative workflows,” added Wooten. “As a one-stop solution for automating manual processes around the collection,
management, analysis and sharing of all types of digital evidence, our NICE Investigate solution addresses the law enforcement pain points uncovered in this research by helping agencies accelerate their digital transformation.”
To download a copy of the complete NICE
Digital Evidence Management Benchmark Study, click here.
To learn more about NICE Investigate click here.
About the FBINAA
FBI National Academy Associates, Inc. (FBINAA) is a non-profit, international organization of nearly 17,000 senior law enforcement
professionals dedicated to providing communities, states, countries, and the law enforcement profession with the highest degree of expertise, training, education and information. As the strongest law enforcement leadership network in the world,
FBINAA is dedicated to strengthening the rule of law around the globe. Members of the FBINAA are graduates of the FBI’s prestigious National Academy Program, representing all 50 states, 170 countries and over 7,500 law enforcement agencies. FBINAA
members make up the highest one percent of all senior law enforcement in the world. Learn more at https://www.fbinaa.org.
About NICE Public Safety
Over 3,000 organizations worldwide rely on NICE’S public
safety and law enforcement solutions. NICE is helping agencies tame the rising tide of digital evidence with its NICE Investigate Digital Evidence Management solution. Mounting digital evidence is on a collision course with outdated technology and decades-old investigative processes, and police departments are reaching a breaking
point. Running on the secure Microsoft Azure Government cloud, NICE Investigate is a comprehensive, scalable, CJIS-compliant, cloud-based, end-to-end
solution for managing investigations and digital evidence. NICE Investigate automates digital evidence collection, analysis and sharing to enhance case solvability and transform investigators into more efficient and effective crime-solvers. NICE
Investigate earned Frost & Sullivan's prestigious Technology Leadership Award for Investigation and Evidence Management Solutions and has been recognized multiple times as Best Investigative solution in American
Security Today’s ‘ASTORS’ Awards. Learn more at www.nice.com/Investigate.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking
statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.7
NICE Recognized as Workforce Optimization Market Share Leader in Mid-Year
DMG Consulting Report
The mid-year report also highlighted NICE’s market share dominance in contact center voice recording
Hoboken, N.J., December 19, 2019 – NICE (Nasdaq: NICE) today announced it has once again been recognized by DMG Consulting
LLC, an independent industry analyst firm, as the Workforce Optimization (WFO) market share leader for the first half of 2019, based on total company GAAP revenue.
According to the 2019 Workforce Optimization Mid-Year Market Share Report, NICE’s market share
grew to 41.4%, based on total company GAAP revenue, which was 6.4 percentage points higher than its nearest competitor. This was due to an 11.8% increase in revenue over the same period in 2018. In the contact center voice recording market, NICE
continued to dominate with a 45.9% market share, over 26 percentage points higher than its closest competitor. Revenue from this segment also increased, by 4.5%, over the same period in 2018.
NICE WFO is comprised of tightly integrated solutions, enabling organizations of a variety of sizes to improve their employee engagement, effectiveness and productivity by identifying performance
opportunities, delivering targeted coaching & training, forecasting workloads and scheduling staff around business requirements and employee preferences. NICE’s unique Adaptive WFO approach uses analytics-based modeling to dynamically
personalize contact center processes, such as scheduling, coaching, training, assessments and motivational incentives, based on the individual agent’s unique identity. NICE WFO can be deployed in a cloud environment or on-premise, based on the
needs of the customer.
Donna Fluss, President, DMG Consulting
said, “Leading WFO vendors have used their large R&D resources to re-think, re-imagine and re-create the market and offerings, providing value-added
functionality to enable their enterprise clients to deliver an outstanding customer and employee experience while improving productivity and quality.”
Barry Cooper, President, NICE Enterprise
Group said, “We are pleased to once again be recognized as the WFO market share leader by DMG Consulting. We believe this is a direct result of
innovations that help companies become more efficient, engage employees, and deliver unparalleled customer experiences. With the most advanced, AI-driven adaptive technologies available, our WFO suite ensures accurate forecasting and customized
processes aligned with business goals. We will continue to deliver WFO solutions that translate advanced technology into solutions that empower our customers.”
DMG Consulting LLC's Workforce Optimization Mid-Year Market Share Report analyzes revenue,
market share and performance of the approximately 38 worldwide contact center WFO suite vendors. The report's in-depth analysis looks at total company revenue performance and total contact center WFO revenue, as well as recording and quality
management, the two core WFO market segments.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks
are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or
delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange
Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except
as required by law.