Rollins Inc Q1 FY2026 Earnings Call

and welcome to the Rawlins Incorporated first quarter 2026 earnings conference call. At this time, all participants are in a listen-only mode. A question and answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. Please note this conference is being recorded. I will now turn the conference over to your host, Lindsay Barton, Vice President of Investor relations. Please go ahead.

Thank you, and good morning, everyone. In addition to the earnings release that we issued yesterday, the company has also prepared a supporting slide presentation. The earnings release and presentation are available on our website at www.rollins.com. We have included certain non-GAAP financial measures as part of our discussion this morning. The non-GAAP reconciliations are available in the appendix of today's presentation, as well as in our earnings release. The company's earnings release discusses the business outlook and contains certain forward-looking statements. These particular forward-looking statements and all other statements that have been made on this call, excluding historical facts, are subject to a number of risks and uncertainties, and actual results may differ materially from any statement we make today. Please refer to yesterday's press release and the company's SEC filings, including the risk factors section of our Form 10-K for the year ended December 31, 2025. On the line with me today and speaking are Jerry Galoff, President and Chief Executive Officer, and Ken Krause, Executive Vice President and Chief Financial Officer. Management will make some opening remarks, and then we'll open the line for your questions. Jerry, would you like to begin?

Thank you, Lindsay. Good morning, everyone. I'm pleased to report through the quarter and continue to see solid growth across all major service lines with total revenue growth of 10.2% and organic growth of some favorable weather in January. As expected, we continued our investments in incremental sales ahead of peak season to ensure that we are positioned top of mind for the consumer as pest season begins. We've done the sales with our teammates onboarded with entry points into new markets. Strong people and customer-focused culture welcome our new Romex team as a differentiator for potential customers. and quality businesses to our premier portfolio brands through a disciplined and strategic approach. We're encouraged by our dedicated commercial division within Oregon. These resources are packed and continues to deliver new customer wins across key verticals. Beyond growth, our dedication to operational efficiency and continuous improvement is an important part of our work in more detail, but we saw headwinds to profitability from higher insurance and claims, as well as some pressure from headcount. ...staffing levels ahead of peak season, training and onboarding a large number of new teammates at the same time seasonal demand ramps up. ...turnover rates higher than 20,000...

Ken, this is the start of the year. It was very encouraging to see an improving growth. In total, we do 2% year over year. Organic growth of 6.6% was negatively impacted by unfavorable weather, particularly in January. ...improvement in each month moving through the quarter. with approximately 12% total growth and over 8% organic growth in the month of March. Overall, organic growth of 6.6% in the quarter represents a 90 basis point improvement versus the fourth quarter of 2025. Across each of our service offerings, in the first quarter, resi revenues increased 9.3%, commercial pest control rose 9.6%, and termite and ancillary increased by 13.5%. In residential, 7.7% in commercial, and almost 10% in termite and ancillary. A decrease of 60 basis points. Part of the quarter, coupled with higher insurance and claims activity, were headwinds to quarterly margins. Looking at our four major buckets of bills and supplies and insurance, our fleet line on the income statement created 50 basis points of headwinds into the second quarter. Insurance and claims drove an additional 30 basis points of headwinds to gross margins, while service payroll costs provided 20 basis points of headwinds as we carried more technicians ahead, only 1.5% of sales, and we saw a relatively neutral impact from fuel in the quarter. Costs to continue to track below 2% of sales in 2026. And expect price to contribute 3% to 4% of growth for the year ahead of CPI, and we expect to be positive realization. Gross margins are usually at their lowest point in Q1 given revenue seasonality, but we anticipate improving margins in our 70 basis points versus last. Adjustments provided 50 basis points of headwind, while higher insurance and claims cost contributed 20 basis points year over year. Adjusted operating income was $153 million versus last year and represents a 19.8% margin, 21.3% in the quarter versus 23.5% and reflects the benefits of both the improvement associated with windfall tax benefits as well as the work our tax team has done to improve our effective tax rate. We expect our effective tax rate to come in under 25% for the year, down approximately 100 basis points from historical levels. Quarterly GAAP net income was $108 million, or $0.22 per share. For the first quarter, we had non-GAAP free tax adjustments associated with acquisition-related and other items, totaling approximately $7 million of free tax expenses. Adjusted net income for the quarter was $113 million, or $0.24 per share, increasing 9.1% from the same period a year ago. Turning to cash flow in the balance sheet, we delivered operating cash flow of $118 million and free cash flow of $111 million. Free cash flow conversion, the percent of income that was converted into cash flow, was over 100% for the quarter. Cash flow performance was negatively impacted by the timing, credit planning strategy, meaningful benefits, and is enabling very strong improvements in our effective rate. was impacted by our transition to semi-annual interest payments on our 2035 senior notes that we issued a year ago. Excluding these items, 14% versus Q1 2025, and free cash flow conversion would have been approximately 140%. All very healthy, enabling us to continue our balanced capital allocation strategy. $18 million, and we paid $88 million in dividends in the first quarter. We continue to expect M&A to contribute 2% to 3% of revenue growth. The ratio stands at 0.9 times. The sheet remains very healthy.

Ladies and gentlemen, please stand by. It appears that our speakers have disconnected. Please stay on the line. And again, ladies and gentlemen, please stand by. It appears that our speakers' line has disconnected. Please stay on the line while we reconnect their line. The line is now open. You may commence.

Hey, I'm sorry, everybody. I think what we understand is that our line, we had network issues, and we dropped right around the time Ken was speaking about leverage. So do you want to just start from that point, and we can go from there, and then we'll open the line for questions. Apologies, everybody.

I'll actually go back through and just redo my area real quick here and just cover the areas. But just starting over here, diving into the quarterly financial statements and starting first with revenue. Revenue growth was solid to start the year. It was very encouraging to see an improving growth profile as we moved through the quarter. In total, we delivered revenue growth of 10.2% year over year. Organic growth of 6.6% was negatively impacted by unfavorable weather, particularly in January. But we saw very strong sequential improvement in each month moving through the quarter. We were especially pleased with approximately 12% total growth and over 8% organic growth in the month of March. Overall, organic growth of 6.6% in the quarter represents 90 basis points of improvement versus Q4 of 2025. We realized good growth across each of our service offerings in the first quarter. Residential revenues increased 9.3%, commercial pest control rose 9.6%, and termite and ancillary increased by 13.5%. Organic growth was also healthy across the portfolio with growth of 4.2% in residential, 7.7% in commercial, and almost 10% in the termite and ancillary area. Turning to profitability, our gross margins were 50.8%, a decrease of 60 basis points. The lower volume in the first part of the quarter, coupled with higher insurance and claims activity, were headwinds to quarterly margins. Looking at our four major buckets of service costs of people, fleet, materials and supplies, and insurance and claims, vehicle gains, lower vehicle gains within our fleet line on the income statement created 50 basis points of headwind to our margins, and we should start to see this improve as we go into the second quarter. Insurance and claims drove an additional 30 basis points of headwind to the gross margin line, while service payroll costs provided 20 basis points of headwinds as we carried more technicians ahead of the start to peak season in March. Fuel costs represent approximately 1.5% of sales, and we saw a relatively neutral impact from fuel in the quarter. We currently expect fuel costs to continue to track below 2% of sales in 2026. We are seeing good receptivity on our recent price increase and expect price to contribute 3% to 4% of growth for the year ahead of CPI, and we expect to be positive on price costs for the year at that level of price realization. Gross margins are usually at their lowest point in Q1 given revenue seasonality, but we anticipate improving margins in our underlying operations as we move through peak season. Quarterly SG&A costs as a percentage of revenue increased by 70 basis points versus last year. Incremental selling investments provided 50 basis points of headwind, while higher insurance and claims costs contributed 20 basis points of headwinds. First quarter gap operating income was $145 million, up 2% year over year. Adjusted operating income was $153 million, up 4% versus prior year. First quarter adjusted EBITDA was $179 million, up 4.4% versus last year, and represents a 19.8% margin. The effective tax rate was 21.3% in the quarter versus 23.5% and reflects the benefits of both the improvement associated with windfall tax benefits as well as the work our tax team has done to improve our effective tax rate. We expect our effective tax rate to come in under 25 percent for the year. That's down approximately 100 basis points from historical levels. Quarterly gap net income was $108 million or 22 cents per share. For the first quarter, we had non-gap pre-tax adjustments associated with acquisition-related and other items totaling approximately $7 million of free tax expense in the quarter. Accounting for these expenses, adjusted net income for the quarter was $113 million, or $0.24 per share, increasing 9.1% from the same period a year ago. Turning to cash flow in the balance sheet, we delivered operating cash flow of $118 million and free cash flow of $111 million. Free cash flow conversion, the percent of income that was converted into cash flow was over 100% for the quarter. Cash flow performance was negatively impacted by the timing of tax payments associated with our tax credit planning strategy. That strategy has delivered meaningful benefits and is enabling very strong improvements in our effective rate. Also, our year-over-year cash performance was also impacted by our transition to semi-annual interest payments on our 2035 notes that we issued a year ago. Excluding these items, free cash flow would have increased 14 percent versus the first quarter of 2025, and free cash flow conversion would have been approximately 140 percent, all very healthy, enabling us to continue our balanced capital allocation strategy. During the first quarter, we made acquisitions totaling $18 million, and we paid $88 million in dividends. We continue to expect M&A to contribute two to three percent of revenue growth for 2026. Our leverage ratio stands at 0.9 times. Our balance sheet is very healthy, and it positions us well to continue to execute on our growth priorities while returning capital to our shareholders. As we look to the remainder of 2026, we remain encouraged by the strength of our markets, our recession-resilient business model and the engagement and execution by our teams. We are positioned extremely well to deliver on our financial objectives. We continue to expect organic growth in the 7% to 8% range for the year with growth from M&A of 2% to 3%. We remain focused on improving our incremental margin profile while investing in growth opportunities, and we anticipate that cash flow will continue to to convert at a rate that is above 100 percent in 2026 with that i'll turn the call back over to jerry ken that was much better this second time around you really paid off on the mulligan the mulligan shot you played so uh thank you uh for that great recovery we're happy to take any questions you have at this time thank you we will now be conducting a question and answer session if you would like to ask a question please press star 1 on your telephone

keypad a confirmation tone will indicate your line is in the question queue please limit yourself to one question and one follow-up you may press star 2 if you would like to remove your question from the queue for participants using speaker equipment it may be necessary to pick up your handset before pressing the star keys. And our first question will come from Manav Putnac with Barclays.

Hi, good morning. This is Ronan from Manav. Thank you for taking my questions. Good morning. How should we think about the sustainability of that March exit rate as we move through peak season? Does it primarily reflect normalization from the early quarter weather-induced softness or is it underlying demand trends that suggest a higher organic base going forward for the rest of the year?

We feel good about the exit rate. We feel good about our business. The improvement of 90 basis points from Q4 to Q1 reaffirms the confidence we have in our outlook. Our outlook is rooted in that 7% to 8% organic growth. We remain committed to that level of growth and organic growth across the business, coupled with the 2% to 3% of M&A growth. When we think about our exit rate at, you know, 8.4 or so percent as we think about March, you had an extra day there, but you also just had a really good month, just really good demand. The residential area, which, you know, in the quarter I think grew at something around 4 to 4.2 percent. In the month of March, we saw over 7 percent. So we continue to see good demand for our services, which gives us confidence in our outlook at that 7 to 8 percent organic growth, Ronan.

That's helpful. And then as volume ramps through into peak season, how should we think about the incremental margin flow through relative to one queue given the cost setup and the margin drivers and dynamics you described for the quarter?

Yeah, thank you for the question. And really, when we think about margins, Q1 is usually our low point just because of the seasonality of the business. And it came through in that manner. We fully expect improvements to start. We start to see improvements here as we ramp into Q2 and Q3. We should see improvements going into the second and third quarter here of 2026. So we remain committed to the outlook we have on our incrementals. Business is intact and provides us a sense of confidence in what we can deliver from an incremental margin profile.

Thank you, Ken. I appreciate it.

Our next question comes from Sam Cussworm with William Blair.

Hey, guys. Thanks for taking our questions here. I think you just touched on this already. But maybe to help us bridge to that 7% to 8% organic growth for the remainder of the year, can you just share how April has trended so far relative to exiting March here?

You know, we're early, Sam, in April. But we really, you know, looking at our projections and forecasts that we continue to look at, But, I mean, we still have a lot of confidence in that 7% to 8% organic growth and, as I said before, the 2% to 3% of M&A growth. So we feel like business is very much intact and should continue to deliver that sort of growth profile for our investors.

Okay, that's helpful. Maybe pivoting a little bit, you know, we saw that the insurance and claims expense was 3.7% of sales in the quarter. You know, this compares to full-year rates of 2.9% in 2025 and 3.2% in 2024. I guess I'm curious how we should think about this expense line as we move the remainder of the year and if you're kind of expecting it to remain at this elevated level.

You know, that's a hard one to predict. When we think about insurance and claims, it's an area with a lot of oftentimes volatility. We do our best every quarter to put the most accurate number on the financials, and that's what we did in Q1. We, unfortunately, had some claims that continued to mature and go through the maturation process, and that was a headwind for us. But it's really hard to predict what that line will look like as we go forward. We're hopeful that we'll see it moderate as we go into the second half of the year and improve. But we also know that facts and circumstances change as we go throughout each and every quarter. With that said, we are still holding strong to our incremental margin profile as well as our ability to grow earnings in that double-digit range. And so we continue, despite having and facing some of those headwinds in insurance and claims, continue to have an outlook that remains unchanged with respect to the incremental margin profile.

And, Ken, I would add that long-term, how we approach safety and insurance and claims has to do with investments that we're making today, investments we made last year that are going to continue to pay off for us long run by reducing our collision frequency rate, our injury frequency rate, that long-term should be able to help us drive our costs down. We're piloting a lot of programs, making investments, especially in driving safety, to avoid these types of situations that hopefully can begin to change the arc or the trajectory of that component on our P&L. Great. Thanks, guys.

Moving next to Greg Parrish with Morgan Stanley.

Hey, guys. Good morning. and congrats on the quarter. Thank you, Greg. Great. Maybe I covered some of the big topics. Maybe just to touch on Romex you acquired a few weeks ago. Maybe you should touch on the strategic rationale, what attracted you to their culture, that business, and any early expectations for that.

Yeah, this is Jerry. We got to know the team at Romex over some period of time and had a number of meetings with them and kind of, as I've referred to it or described it as kind of a dating process where you just kind of get to know each other. And they've got some really talented people on the team that we had met and were very impressed with their operations, how closely they were aligned with us, how they treated people, how they approached customer service. They also operated in some very complementary markets that were good markets, that they had some really strong positions in and continue to grow and expand. And plus, we saw a great opportunity to leverage some of the things that we do as we add additional services to customers. They were focused pretty heavily on pest control, residential pest control primarily, and a little bit of ancillary service offerings. And we saw an opportunity to be able to leverage our knowledge and expertise to help them continue to expand their depth of relationship with their customers over time as well. So we're really excited about the team at Romex, especially the talent that we know is there. And that's oftentimes one of the – if you look across our portfolio of brands, oftentimes when we add brands to our group, we're getting super talented people. And that really helps shape our company and has formed who we are today. So we're really proud of that.

Great. Thanks for that. And then I wanted to ask on fuel costs. I appreciate the additional disclosure that you gave. I know you've talked about your exposure in the past as well. and it's fairly low exposure, but just remind us the limited exposure that you do have, is that hedged at all, and did that have any impact, albeit small, on margin in the quarter?

On the fuel cost, Greg, just to double-click on that, we do not hedge that cost. It's a relatively minor cost in our P&L. It's about a point and a half in terms of total exposure in the P&L. We will continue to evaluate it, but for now we don't see a meaningful exposure that would require us to take extensive approaches outside of just making sure that our price increase reflects this volatility and challenging environment that we might be in. But with that said, we continue to enjoy a highly variable cost structure with a very low amount of exposure to the fuel area.

Fantastic. Thank you.

Moving on to Tomo Sano with J.P. Morgan.

Hello, everyone. Good morning, Tomo. Thank you. Aria, you mentioned that residential organic growth in March was about 7%. Could you provide more detail on the trends you saw in March for the commercial and termite segments as well? Additionally, are there any notable differences in growth rates or demand recovery by region?

Now, overall, Tomo, the business is very healthy in March. Residential probably showed the greatest improvement. Commercial also was stronger relative to January and February, and termite and ancillary hang in there. hung in there. Our one-time business certainly benefited as we went throughout the quarter. If you recall, Q4 was negatively impacted by a very weak one-time number, and we saw some improvements in that area as we went throughout the quarter. So all told, we feel good about where we are to start Q2 across all of our major service offerings.

But it was probably residential that improved the most quarter to quarter, which makes sense. As you get into season, it's usually going to be the residential side that pops more than the commercial side that is much more stable through the year.

Thank you. And follow up, you have to continue to invest in people's service and infrastructures even during the periods of unfavorable weather and revenue softness to ensure continuity and improvement in customer service. So when you look at the market today, do you see this as a strategy that clearly differentiates the rollings from competitors? Are there specific ways in which your approach to investment and service stands out versus peers?

I wouldn't comment about how it compares versus peers. I think this is our strategy. and when you look at the investments we make and the best example i can give you when i started in this business decades ago uh this business was a lot simpler and you know i did pest control and i did termite work and the the options that we had i had to learn about and what i had to do were relatively simple 30 years ago today you've heard ken talk about having nine shots on gold And when you have to train people to be able to be experts and knowledgeable, both on the service and the sales side, for the complexity of all the things that our team does, that takes time. It takes experience. It's harder and harder. You can't just get somebody up and running in a few weeks like it was 30 years ago when I started in this business. So those are investments that we make that we do think probably differentiate us from our competitors, but we do it because it's the right thing to do. It's the right thing to do for our customers to ensure that we have trained people that have, you know, been through a season and have been experienced so that when they're dealing with a problem in the month of April or the month of May, we're able to put more experience at the door. to help them solve their problems. So that's a big part of our strategy. It has to do with how do we improve customer retention by ensuring that we have a better service delivery offered through some of these kinds of investments that we make. Because this is about the long game. It's about lifetime value of a customer. And the more that we can invest to improve the long-term value of the customers, the better off we are. Would you add anything to that, Ken?

Yeah, the only thing I would add is, you know, when you look at some industries, you might look at how people pare back headcount quickly or change headcount. I mean, as Jerry had used the word, we take a long-term oriented approach, we very much do. And so when we think about January, some may have decided to pare back and pull back one headcount. We decided to hold in there because we were confident in the ability to drive growth in the business. We knew there was a temporary and a transitory challenge with weather. We saw through that, and we kept our people. We invested in our people, and that's paying off now as we start peak season.

Thank you very much.

Our next question comes from Curtis Nagel with Bank of America.

Great. Thanks for taking the question. Just wanted to apologize if I missed this. If you'd be able to break up the growth rates for recurring in one time in the quarter, and then I'll just have a follow-up.

Yeah, overall, when you look at the recurring and one-time and you compare that to what we've seen historically, as we had talked during the call, January, February were weaker. We saw weakness in January, February. March was very healthy at that 7% sort of range on the recurring business. The one-time business continued to accelerate and improve as well. if you recall, in November and December, we were contracting in that area because of the challenging weather. And in January, we were flat. We saw a nice, strong improvement in March. And so it shows that that business didn't necessarily go away, but we were able to go back and recover that. And we exited with a pretty healthy backlog. Ancillary, the more of the nine shots on goal that I oftentimes refer to as double-digit, solid growth in March. And so overall, all signs point to a healthy portfolio across recurring, one-time, and the ancillary.

Okay, thanks. And then maybe, Kevin, could you give an update on the efforts to improve your retention rates going into the spring season, both from just raw retention and then some of the cost savings you've talked about?

Certainly. When we think about retention, there's two aspects of retention. There's technician turnover and technician retention, and then there's customer retention. On the technician turnover, it's more around short-term people that are coming into business in the first year and how do we improve upon that, we're making great strides there. We're going to have an investor day on May 14th. We're going to talk a lot about what we're doing around our culture and all the investments and the results we're seeing as well as the potential to move the needle when it comes to margins with spending less on onboarding because we're keeping our people through that first year. So continue to make progress there. And then on the customer side, we're also making changes there. We're putting leadership around that, and we'll talk more about that in Investor Day. We're not seeing any major changes in the quarter, per se, when it comes to customer retention. It's not precluding or prohibiting us from growing our business, but there's an opportunity there. We just lose way too many customers every year, and we're making investments in that as well. And Jerry and the team and all of us, we're going to speak to that in our Investor Day in May.

Yeah, the commercial side of retention remains very strong. very stable. We did make some modest improvements in the residential side, particularly across our business as we exited the first quarter, so we were good to see that, but we still see that there's a lot of potential upside there, and thus the investments that we've talked about making.

Thanks very much. Appreciate it.

Moving on to Stephanie Moore with Jeffries.

Hi. Good morning. Thank you.

I wanted to ask on just the margin improvement opportunity as the year progresses you know maybe if you could just talk about what gives you confidence that you'll be able to see some improvement and maybe commenting on areas of opportunity outside of just you know inherent operating leverage as volumes as the top line accelerates thanks thanks for the question Stephanie and when we think about it when we look at the first quarter you know you look at the incremental coming in at a pretty low point but whenever you understand And whenever I took the time to really analyze and dig into the results, what I found was 50 basis, about 100 basis points in total of headwind was associated with insurance and claims and then the gains on sales that we had in the fleet. We talked about the fact that, you know, if we excluded those two items, you would have had a closer to a 20 or so percent incremental margin profile. And that's about what we would expect in Q1. I mean, a lower volume, and that's the kind of performance we would expect to see come through the model in a lighter revenue quarter. When we think about those two areas, we talked about the fact that the sales on leased asset or gain on sales of assets should change and not be a headwind as we go into Q2. We should start to see some improvements there year over year. And so that certainly should help us regain some traction on the margin line. And the fact that we continue to see improvements in the overall growth of the business should also just yield solid results as we carried higher technicians and people into peak season. So considering those two or three points, I think it gives us a lot of confidence that Q2, 3, and 4, we should see improvements in the margin profile to get us back into that range that we're targeting.

When you look at how much we spend on our P&L basis on people, when the growth is there, you get leverage on the people side as well, and that's probably the biggest opportunity that we have going in the rest of the year. really helpful thanks everybody thank you Stephanie we'll go next to Peter Keith with Piper Sandler your line is open oh sorry about that good morning everyone good morning Peter

hopefully you weren't having the same issues we had earlier in the day no no no but that kid you sounded fabulous on the second go-around good the on the margin topic I'll just stick with For the gross margin, I was curious because you quantified all the negatives at a negative 100 basis points in sum versus the 60 basis point decline. So what were the positives that offset? And I'm assuming pricing played into that, but I was hoping you could answer the question.

Yeah, no, thanks for the question. I mean, we saw some good performance in the materials and service line. And we also saw some improvements across a broad category of items that you normally would leverage, like branch rent and professional services and things like that, other cost categories, if you will. And so across those two or three areas, you had the materials and supplies, and then you had the other areas. because the 3% to 4% pricing allowed us to leverage those because they're not changing as much. They're not maybe as variable as some of the other costs. And so we're able to leverage that through the P&L. Those are the things that produced the positive improvement in the gross margin, which was unfortunately fully offset by the items we talked about.

Okay, helpful. And then secondly for me, just on the free cash flow, thanks for the details on the one-time items. I guess as we think about those items going forward on the timing of credits and the semi-annual interest payments, does what you experience as headwinds on free cash flow in Q1 reverse in Q2, where now we should see abnormal year-on-year increase?

Yeah, they will. As you go throughout the year, they will. The interest expense certainly will. That's paid semi-annually. So Q2, you won't see that come through year-over-year and be a headwind. The tax payments, we fully expect that by Q4 you'll see a nice improvement in the use of cash with respect to this. Some of this is front-loaded in the first half of the year, so you probably see improvement in Q2 and Q3 from where we are in Q1. You won't see it reach its full potential until Q4.

But for the full year, that mid-teen sort of growth rate in cash is something that we continue to target and have a lot of confidence in delivering okay helpful and uh congrats on that that march exit rate thank you thank you peter we'll hear next from josh chan with ubs hi good morning jerry and ken um maybe maybe for jerry i guess in in prior years where you know the weather is tougher to start the year you know in your experience you know by by what month does does everything kind of normalize and then you kind of move past the slowness and that maybe catch

up you know I guess when do things can get back to normal usually yeah so Ken and I were talking about this yesterday you know there have been times where we've we've had low marches and literally it was right around this time of the year in April when it when it would suddenly break and business would would pick up we were very fortunate i think in march to have had very favorable conditions pretty by the end of the first week of march it really popped it's what it felt like um things were literally heating up and um but oftentimes it's usually end of march beginning at april that it starts to go sometimes that delayed to like the third week of April and we're really sweating it when that happens and once in a while it does and you're just waiting you're just waiting when is it when it went and we can tell based on phone call volumes on a day-to-day basis we know when that's when that's when it's official so to speak and it happened and really that happened for us at the end of the first week of March so that was that was really good okay okay Thanks for the call there.

And then I think you mentioned earlier that you want to, you know, improve retention. I guess, you know, the retention in the industry has always been maybe not incredibly high. So I guess I wonder what is it that you think you could change about something that has been this way for a little while?

Well, I guess that goes back to the mindset of continuous improvement, that there's always something that can be made better that we ought to be able to improve. I mean, for example, I give a shout out to our team at Fox Pest Control. When we acquired Fox three years ago, their customer retention was what I would call normalish. They have partnered with the home team brand, who has some best-in-class retention, and over the last few years have moved their residential retention by five percentage points. That's big movement over a few-year period of time. So that demonstrates to us that there's always room for improvement, always opportunity to get better, and we're going to be pushing hard on that lever across all of our business units Even if you're really good, the expectation is we need you to also make some modest improvements compared to maybe some of the territories or brands or parts of the business that lag a little further behind others. So we see it as a huge opportunity. It's an opportunity to also potentially accelerate our organic growth rate a little bit more. And so we'll probably unpack that. We'll definitely be unpacking that a little bit more for you at the investor conference in May.

Great. Thank you both for the call today and look forward to the investor day.

Thanks, Josh.

Our next question comes from Ashish Sabhadra with RBC Capital Markets.

Hi, good morning. This is David Page on for Ashish. I had a question on commercial. It looks like some solid growth, continued solid growth. You mentioned maybe some business wins and some other investments. So I was wondering if you could just double click on how trends are going in commercial and then maybe as a follow-up, what is the competitive environment that you're seeing in commercial? Thank you.

We haven't seen any significant change in the competitive environment and commercial. We still feel that we're positioned just perfectly to have scale, to be able to service customers anywhere in North America, and that creates great opportunity. We've continued to invest in feet on the street. looking at some reports recently we began the year with almost 80 more commercial account sales managers than we had in the first quarter of last year and they're putting wins on the board so we see it in both in local sales you know those are the account managers that are more in the branches and in the regions and the territories that they're working in we also see it amongst our national accounts, getting great growth out of both those channels, driving growth throughout different verticals that we know that we like to focus on. And so we're really excited about that. And so those investments on the commercial side take a little longer to pay off. But it's also one of the reasons we're so optimistic about the rest of the year, because We know that the business coming in that's recently been sold, it turns into that organic recurring revenue growth throughout the remainder of the year.

We'll go next to George Tong with Goldman Sachs.

Hi, thanks. You mentioned with insurance and claims that certain claims are going through the maturation process. Can you elaborate on whether this was from a specific vintage or period when claims activity was particularly high and how quickly your safety investments should translate into improved claims performance?

When you think about these claims, I mean, these claims have the potential to go back a number of years. I mean, what you saw just generally across the business was post-COVID, when people came back on the highways, accidents started to happen. And so you saw claims from that vintage. You also saw more near-term claims. And so it's hard to pinpoint any specific period that these claims pertain to. They're across a number of years. And, I mean, when you think about the safety, I think it's already paying off. I mean, we're seeing great improvements in our safety experience. But what happens is it just takes time for that to see its way through the cycle. As I described, some of these claims are three, four, five years old. So as you think about it, you're probably going to continue to see experience like this in the next several years, hopefully tailing off and trailing off as you move forward and make even more improvements in the safety experience. But this is probably something we're going to deal with, unfortunately, for a while. The lead indicators are positive. That's the good news.

So when your accident and injury frequency rates are coming down long term, that is the best predictor that we have for those volumes. But at the same time, we see, you know, the cost of insurance and kind of the crazy market that that is has just been a headwind for us for several years now.

Got it. That's helpful. And then with respect to fuel costs, can you discuss what your strategy is to pass along the costs to customers? How real-time can your prices adjust to changes in fuel costs?

So, George, we have two ways of charging for cost in our business. And really, we think about the value of our business, but there's two. There's this annual price increase that we always talk about. Then we have rate cards. And so as we go throughout the year, we have the ability to adjust the rate cards based upon what we're experiencing in our cost inputs. And so that's something I think we've done historically and will continue to do as we go forward.

And I would add that for us, it's more about how do we avoid the fuel costs? How do we, for example, reduce idling time? How do we use apps that are installed on all of our phones that help direct us to the location nearest us that has the best gas prices? How do we leverage relationships? Our fleet team is doing a good job negotiating deals with large providers of fuel to get rebates on fuel use that runs through their systems. Those are the things that we're more focused on is about efficiency in our model, efficiency in our entire fleet system. And we'll let our normal price increase programs do their part to help us also offset some.

Or even how we build out dense routes, like, or we acquire businesses like Fox, Sela, or Romex who have very dense routes. And, like, those are really good points, Jerry, that you highlight. And it's not just about reacting, but it's how do we proactively do things to make our business better.

Very helpful. Thank you.

Seth Weber from BNP Paribas has our next question.

Hi. Good morning. This is Christina Batangon for Seth Weber. Thanks for taking our question. So I wanted to touch a bit about how you guys target around 2% to 3% revenue growth from M&A. And after the acquisition revenue in the first quarter and the ROMIX acquisition, I was wondering if you guys expect this acquisition to push the full-year M&A contribution above the 3%? And how does this change the overall M&A pipeline for the rest of the year?

Thank you for the question. In the first quarter, I think the M&A contributed 3.6% of revenue growth for M&A. And we expect that to moderate as we go throughout the year. That was certainly bolstered last year by the SELA acquisition. And so right now we're solidly in that 2% to 3% range. There's an opportunity to go higher. There's probably very low likelihood that it would be below that. We are very confident in 2% to 3%. We're not ready to raise it yet, but we also just know that we're very active and we have a very strong pipeline. But right now, that two to three is probably the right range to be in.

Thanks so much. And as a follow-up, so Termite and Ancillary was up about 9.8%, so I was wondering what's actually driving this and if you guys are seeing any customer demand for bigger ticket ancillary services and I guess how cross-selling is going for selling these services across the rest of the brand portfolio.

Going well. That'll be a big topic that we talk about in May. termite ancillary includes ancillary which is the hockey season we're in here and playoff season the nine shots on goal. We continue to see great demand there. I think Ed Donahue will be joining us as part of a panel in May and he actually was really instrumental in developing our approach with Orkin and we've seen great improvements there. But it's a great business We continue to see good levels of demand, and it's a huge opportunity across the portfolio because we have a number of brands that aren't doing much with that part of the business today.

Yeah, that's a great point, Ken. We moved Ed Donahue, who was VP of sales for Orkin for many years, and we've moved him over to our non-Orkin brands this year. And the group in brands has been moving the needle a great deal in adding services, using our RAC, our in-house financing, teaching them and training them how to leverage that throughout their businesses. And we've seen some really nice improvements in that regard very, very quickly, and we're excited about that. And like Ken said, you guys will see and meet Ed in May at the Investor Day. You'll hear more about that.

Got it. Thank you so much.

Thank you.

Moving next. to jason haas with wells fargo morning this is jenny on for jason haas we've heard that one of your competitors is being more aggressive with their marketing so wondering if you're seeing any change in the competitive environment and if you're adjusting your marketing marketing strategy and response not really um we're seeing great growth there um and uh good performance Yeah, you know, we're continuing to focus on what we do, how we do it, spending our money efficiently, moving it to efficient channels and making adjustments.

I'm sure that that team has to monitor and see what a variety of competitors. We have so many competitors in this space all, you know, looking to gain the same customers. But the more we try to target who our best customers are and what we're doing and the marketing team stays on brand and focused on getting the right types of customers to our brands, that's when we win. And we still feel very comfortable and confident in everything that we're doing from a marketing standpoint.

I mean, the fact that we saw 90 basis points of improvement and organic growth from Q4 to Q1, I think that stands out and shows that the investments we're making continue to yield really strong results in our markets. Great point.

That's helpful. And then as my follow-up, I'm curious within the residential segment if the acceleration you saw in March was caused by any business from earlier in the quarter shifting into March or if all of that acceleration was just strong underlying demand. Thank you.

There may have been a little bit of carryover from backlog in February into March, but based some of what I saw and you know February was not nearly as tough as January was in terms of branch closures and number of days that we really couldn't get the work done so we did we carried probably more backlog into February than we did March so but March was March as I mentioned by the by the first week I mean it started it started going and the phone started ringing and and things just picked up. So a lot of that organic was just coming at us right there in the quarter, and we also had time to get all of our work done. That was scheduled to be done in a month.

Thank you.

And this now concludes our question and answer session. I would like to turn the floor back over to management for closing comments.

Well, thank you, everyone, for joining us today. As a reminder, we will be hosting our investor and analyst conference on May 14th at the New York Stock Exchange. We're excited about what we have to share and look forward to seeing many of you in person. Thanks.

Ladies and gentlemen, thank you for your participation. This does conclude today's teleconference. You may disconnect your lines and have a wonderful day.