Better Home & Finance Holding Co Q4 FY2025 Earnings Call

Ladies and gentlemen, thank you for standing by. My name is Krista, and I'll be your conference operator today. At this time, I would like to welcome you to the Better Home & Finance Holding Company Fourth Quarter and Full Year 2025 Results Conference Call. Operator provided instructions. I would now like to turn the conference over to Tarek Afifi, Corporate Finance and Investor Relations Manager. Please go ahead.

Welcome to Better Home & Finance Holding Company's Fourth Quarter and Full Year 2025 Earnings Conference Call. My name is Tarek Afifi on Better's Corporate Finance team. Joining me on today's call are Vishal Garg, Founder and Chief Executive Officer of Better; and Loveen Advani, Chief Financial Officer of Better. In addition to this conference call, please direct your attention to our fourth quarter and full year earnings release, which is available on our Investor Relations website. Also available on our website is an investor presentation. Certain statements we make today may constitute forward-looking statements within the meaning of federal securities laws that are based on current expectations and assumptions. These expectations and assumptions are subject to risks, uncertainties and other factors as discussed further in our SEC filings that could cause our actual results to differ materially from our historical results. We assume no responsibility to update forward-looking statements other than as required by law. During today's discussion, management will discuss certain non-GAAP financial measures, which we believe are relevant in assessing the company's financial performance. These non-GAAP financial measures should not be considered replacements for and should be read together with our GAAP results. These non-GAAP financial measures are reconciled to GAAP financial measures in today's earnings release and investor presentation, both of which are available on the Investor Relations section of Better's website and when filed in our annual report on Form 10-K filed with the SEC. More information as of and for the period ended December 31, 2025, will be provided upon filing our annual report on Form 10-K with the SEC. I will now turn the call over to Vishal.

Thank you, Tarek. Good morning, everyone, and welcome to our fourth quarter and full year 2025 earnings call. Before I begin, I'd like to give a warm welcome to our new Chief Financial Officer, Loveen Advani. Loveen is a seasoned strategic and operational finance leader with a strong track record of guiding companies through growth and transformation. He has repeatedly demonstrated the ability to align strategy, capital allocation and execution. His experience and leadership style will be instrumental as we execute our strategic and financial priorities in our next chapter of anticipated growth. What's more, I love him because he gets his hands dirty and his hands on keyboard. When I first met him, he sent me over a model, and we started spending time on it one-on-one late at night. That is the kind of CFO that this company needs for the next stage of its Blitzscale growth, and we are so, so happy to have Loveen on board with us. Better is a vertical AI platform fundamentally reshaping and revolutionizing the home finance industry. We are building the AI native frontier of consumer finance and in doing so, enabling players with massive customer bases to provide mortgages and HELOCs in an AI-first way to their customers, while empowering the established network of local retail mortgage originators. Adoption across the ecosystem confirms this shift is real and accelerating. This is the power of the Tinman AI platform. Over the past decade, we have built a first-of-its-kind AI-driven matching engine that connects consumer credit data, income data, asset data and property data with the preferences of roughly 40 different investors on our platform, allowing us to approve mortgages and home equity loans nearly instantly. The result is a process that is faster, cheaper, easier and just plain better. We are in the middle of a genuine transformation from what was once a direct-to-consumer mortgage business serving consumers who came to Better.com to an AI-native mortgage platform serving the entire mortgage industry. Over the past decade, we built the technology, the infrastructure and the investor relationships to manufacture mortgages faster and cheaper than anyone else. Today, we're taking that foundation and extending it across the entire ecosystem, powering partners with massive customer bases and enabling local retail brokers and originators to scale in ways that simply were not possible before. That shift is now showing in our results and in the momentum we are building with our enterprise partners. These are large complex partnerships with longer sales and setup cycles than anything we manage in our D2C business, and growing them is not something we do alone. It requires deep collaboration with our partners at every step from integration and onboarding to conversion, optimization and product expansion. The pace of ramp is a shared journey, and we are working hand-in-hand with each of our partners to get things scaling. The progress we are seeing is real. The early data is highly encouraging, and we are more excited than ever about what lies ahead. Let me walk you through what we are seeing across each of our key partnerships. As you know, we launched the largest platform partnership in Better's history with Intuit Credit Karma, a leading personal financial services company serving more than 40 million monthly active users. Last year alone, Intuit Credit Karma processed 47 million tax returns and reached over 140 million members. In fact, more than 80% of Americans who took out a mortgage last year are members on the Intuit Credit Karma platform. Through this partnership, we are integrating the breadth and depth of Credit Karma's member data, including credit, income and home attributes such as full credit bureaus, tax returns and detailed home valuations directly into the Tinman AI platform. As you might remember from our public announcement, Credit Karma's goal is to save its members $1 trillion in interest savings on their mortgages. This is no small task, as it implies that our collective partnership, which is saving consumers about $25,000 of lifetime interest on average since we launched in October 2025, needs to fund 40 million mortgages to achieve Credit Karma's goal. In October 2025, after over 9 months of working together, we went live on the Credit Karma app and since have rapidly ramped and have only penetrated less than 1% of their monthly user base that we believe is eligible for the product. The opportunity is massive, and our primary focus is deepening integration of the Tinman AI platform across the various Credit Karma consumer touch points to better serve the full needs of its entire member base. Also through our Tinman AI platform, we continue to make great progress extending our platform to power local retail mortgage lenders, providing them with the infrastructure to build and scale their businesses on top of our technology. We continue to scale NEO with their local loan officer teams across the United States experiencing rapid growth. Here, Better enables retail mortgage lenders to build their business on the Tinman platform with near zero customer acquisition cost on this channel. It's been incredible to see the NEO team grow their business from the $1.5 billion run rate they had when they joined to the $2.4 billion run rate they ended 2025 with on the Tinman AI platform. It's proven that the Tinman AI platform eliminates friction, giving originators the opportunity to scale responsibly with 28 new loan officer teams onboarded onto the platform in 2025. Within 6 months of fully rolling out, NEO increased funded loans per mortgage adviser by 91%, per processor by 17% and per underwriter by nearly 50%. Retail mortgage teams around the country are taking notice of these enhancements and are leaving their existing platforms to join the Better platform and to embark on our shared journey of making retail home lending cheaper, faster, easier and just plain better. Next, our top 5 U.S. nonbank mortgage loan originator partner went live this February with just 2% of its loan officers on the Tinman AI platform. And in the coming months, we are working towards expanding to all 3,000-plus loan officers. Early reports indicate superior loan officer experience for users of Tinman versus the prior implementation on their legacy software stack. As this rollout scales to their full loan officer base, we expect this partnership to be transformative for both organizations, adding a significant platform volume opportunity for Better while giving one of the largest mortgage originators in the country a competitive advantage in how they serve their customers. In addition, Finance of America, which is an industry-leading reverse mortgage lender with access to millions of customers who are typically home equity-rich but cash flow disadvantaged is in its early stages of ramping. Together, we are launching the first HELOC and HE loan product offerings to their customers powered by our Tinman AI. We have high hopes of being able to reach a population that Better has traditionally not reached, the senior market, with our partnership with Finance of America and expect to see significant results from that partnership in the coming quarters ahead. And finally, we announced a major milestone, the launch of the first conversational credit decision engine for mortgages and home equity loans integrated directly into ChatGPT through our Tinman AI app. Loan officers, banks and fintechs can now receive decision-ready credit outputs in as little as 47 seconds, reducing origination timelines by an average of 21 days. Better is the only application authorized to display credit decisions within ChatGPT, powered by our proprietary MCP technology built on top of Tinman. Tinman can instantly underwrite approximately 95% of mortgage and home equity loan types, and any institution with a ChatGPT enterprise license can deploy it; no traditional aggregators, no markups. This opens a significant new distribution channel and a clear path to expanding into a direct-to-consumer channel over time. As you might remember, OpenAI and ChatGPT have over 800 million users globally and over 80 million users in the United States with that number growing rapidly. We believe this is the third version of the Internet, and we are first to market with a clear differentiated offering from the other folks that have launched apps on OpenAI and ChatGPT and with the ability to not provide a marketplace or provide a solution, which then requires consumers to leave the platform, but actually to provide a solution that enables consumers to fulfill the entire transaction directly within their ChatGPT interface. Since our OpenAI announcement, we have seen a massive immediate response from across the financial services industry. Within days of releasing a short demonstration video last week, we've received inbound interest from over 40 financial institutions, mortgage companies, banks, fintechs, all reaching out at the most senior levels to request a demo and work with us on deploying our ChatGPT application. As an example, a bank CEO in the South reached out after seeing the announcement. They want to grow their mortgage business, but not the way they tried before through hiring large teams, building out fixed infrastructure and taking on the operational burden that comes with it. What resonated with them was the simplicity of the ChatGPT app and the idea that any loan officer in any branch can instantly qualify a consumer for a mortgage through a conversational interface, minimal setup time, minimal training, maximum reach. This is exactly the problem we set out to solve. The mortgage industry has long been trapped in a cyclical model, scaling up headcount in good markets and cutting in bad ones with fixed costs that punish originators when volumes decline. Tinman fundamentally changes that dynamic. The infrastructure we have built and proven with our current partners can be deployed for any bank, fintech or local originator team. We are giving institutions the flexibility to grow their mortgage business without the operational burden that has historically made that growth so difficult to sustain. We have two strategies when it comes to go-to-market on the Tinman AI platform. The first is to own the future with partnerships like the ones we have done with Credit Karma and OpenAI, where we are developing new ways to reach tens of millions of consumers that are substantially easier and faster for consumers to use and leveraging our technology to create a customer experience and value proposition moat that no one else in the industry can match. The second is to bring the path forward, which is what we have done with NEO and Finance of America and the top 5 mortgage originator. Better is the mechanism by which these local market experts and large existing mortgage originators with deep relationships can continue to serve both their customers and referral partners. With Better's partnership, NEO is becoming one of the fastest-growing retail lenders in the country. The people didn't change. The relationships didn't change, only the tech platform did. I'll now touch on our financial highlights, and Loveen will provide greater detail shortly. In the fourth quarter of 2025, we generated $1.5 billion in funded loan volume and $44 million in revenue, representing year-over-year increases of 56% in loan volume and 77% in revenue, respectively. This growth spanned all three of our core product categories, refinance, purchase and HELOC. Our Tinman AI platform generated $646 million in volume in the fourth quarter, representing over 40% of total volume and surpassing our prior guidance of $600 million. This outperformance reflects the demand and growing confidence of our partners in our platform. While the fourth quarter is always seasonally softer, our growth year-over-year outperformed that of the industry average, which was relatively stagnant. According to MBA data, in the fourth quarter, total residential funded loan volume increased by 4% year-on-year compared to Better's funded loan volume, which grew 56% over the same period. For the full year 2025, we delivered $4.7 billion in funded loan volume and $165 million in revenue, up 32% and 52% year-over-year, respectively. We achieved this growth despite an approximately $1 billion headwind from the conclusion of our Ally partnership, a testament to the resilience of our model. We remain on track to reach $1 billion in monthly volume by May 2026 and to reach adjusted EBITDA breakeven by the end of the third quarter 2026. To win in a commoditized market, you have to win on three things: customer acquisition cost, operational cost and cost of capital, what we call the three pillars of competitive advantage. On customer acquisition, our model inverts the traditional origination dynamic. Rather than paying for customers in an open market, our partnerships are structured so that customers are brought directly to us. Credit Karma's over 140 million members, NEO's 70 local branches and 140 mortgage advisers and our top 5 nonbank originator partnering with over 3,000 local mortgage advisers represent embedded distribution at scale, a structural CAC advantage that competitors find extraordinarily difficult to replicate and one that is not easy to sustain without a technological moat. On operational costs, Tinman automates up to 80% of the repetitive loan production tasks and our Betsy tool resolves underwriting issues instantly by pulling loan facts, guidelines and drafting communications in seconds. The result is a platform that scales production through AI efficiency and growth without additional overhead. Our cost to process, underwrite and close a loan, and this we're talking about mortgage loans and HELOCs combined together is about $800 a loan, which is far less than anyone else in the industry. We believe that the initial launch, our Home Token will allow us to book an extra $500 per funded loan in revenue. And as we scale that, we believe long term, we're going to be able to achieve significant gains in loan revenue as well as funding cost to the consumer and interest rate to the consumer, which we believe will translate into a significant competitive advantage and moat as a result of the efforts that we have put in. On cost of capital, we continue to improve our warehouse terms while working to expand capacity to support partnership volume growth. In parallel, we are working towards a secured tokenized credit facility via stablecoin ecosystem that we estimate could lower funding costs by up to 100 basis points once implemented, a structural funding advantage that would be difficult for any traditional mortgage originator to match. Over the past 3 years, we have built the foundation for this moment. I can tell you, honestly, the last time I felt this excited about Better's future was in March 2021. And we have line of sight once again into growing into the largest mortgage company in America. This is truly a turnaround that we have worked for years to bring to life and one that has been able to be built on the implementation of AI across our entire business and leveraging the Tinman platform that we started working on back in 2014. This is why we think that the moat that we have is more sustainable than the traditional AI native firm versus the traditional incumbent. We built an end-to-end system that takes 8 different systems in the mortgage industry and pulls them all together into one system so that it's not just the rules that are captured, but all of the context around the human decisions on the data and the rules. And that learning data across $110 billion of loans is what allows us to continue to push forward and lower our cost to produce, improve our conversion rate and build for our partners that are building the future. And we believe that we can continue to do this because the competitive advantage of richer learning data only compounds over time, the more transactions and the more partners you bring into the ecosystem. We are now firmly in our next phase of growth with momentum, scale and a clear path to adjusted EBITDA breakeven. Partnerships are expanding, adoption is rising, our platform is proven and our AI capabilities are best-in-class, and we are just getting started. With that, I'll turn it over to Loveen to provide a detailed walk-through of our financials.

Thank you, Vishal. I'm pleased to join Better at such a pivotal moment. The company's differentiated platform positions it as a leader in AI-powered home finance. I look forward to partnering with Vishal and the team to drive disciplined execution, enhance financial performance and create value for shareholders. As Vishal outlined, we're in the midst of a meaningful strategic transformation, shifting from a direct-to-consumer originator to an AI-native platform powering the broader mortgage ecosystem. From a financial perspective, this transition is significant. Enterprise partnerships of this scale carry longer ramp timelines, but they also carry a far greater volume potential and a far better marginal economics than our legacy D2C model. What gives me confidence is that the financial trajectory is already beginning to reflect this shift. Our platform partnerships are growing rapidly and contributing an increasingly meaningful share of our overall business. To put that evolution in concrete terms, in 2024, our total funded volume was $3.6 billion with 0% contribution from Tinman's AI platform partnerships. In 2025, we grew total funded loan volume to $4.7 billion with 35% coming from our Tinman AI platform. Looking ahead to 2026, we see a clear path to over 60% of our loan volume coming from our Tinman AI platform business. This is a fundamental reshaping of our revenue mix and a reflection of how we're executing on this transition. Let me now review our fourth quarter and full year 2025 financials. Better continues to generate opportunities independent of the broader economic and mortgage market conditions. With a large addressable market and less than 1% share today, we have demonstrated the ability to grow regardless of macro conditions. Starting with fourth quarter of 2025, compared to Q4 2024, funded loan volume grew 56% to approximately $1.5 billion. Revenue increased 77% to approximately $44 million. This growth was primarily driven by funding more loans through our Tinman AI platform partnerships. Looking at loan volume by product, refinance grew to 8%, purchase increased 22% and home equity rose 18%. By channel, 44% came through Tinman AI platform partners and 56% through direct-to-consumer. By product mix, 49% was purchase, 37% was refinance and 14% was home equity. For full year 2025, compared to full year 2024, funded loan volume grew 32% to approximately $4.7 billion. Revenue increased 52% to approximately $165 million. These results were driven by the launch of our Tinman AI partnerships and continued growth in our direct-to-consumer business. By product, refinance increased 119%, home equity grew 78% and purchase rose 14%. By channel, 36% came through Tinman AI platform partners, 62% through direct-to-consumer and the remaining 2% from our former Ally partnership. By product mix, 61% was purchase, 21% was refinance and 18% was home equity. Turning to cost efficiency. In Q4, the total net revenue grew 77% year-over-year, while expenses remained approximately flat. This demonstrates clear operating leverage. We are scaling the revenue at lower marginal costs driven by efficiencies from Tinman AI platform. We continue to streamline overhead while ensuring sufficient resources to support new partnerships. We expect these partnerships to contribute meaningful growth through 2026 and beyond. Unit economics in our direct-to-consumer channel continue to improve. We have integrated AI across every part of our sales and operations workflow. Per loan contribution margin improved 28% quarter-over-quarter from approximately $1,800 to approximately $2,300 per loan. We continue to expect reducing origination costs through higher conversion, lower customer acquisition costs and improved labor efficiency. In the fourth quarter, our adjusted EBITDA loss was approximately $24 million. That compares to $28 million loss in Q4 of last year and a $25 million loss in the prior sequential quarter. While we aim to reduce losses further on a sequential basis, we're constantly evaluating expense discipline versus investing in growth opportunities. The continued ramp of our business with positive marginal economics is accelerating our path to adjusted EBITDA breakeven. We believe we are at an important transition point, moving from a primarily direct-to-consumer fintech to a true AI platform for the mortgage industry. This gives us confidence in our expectation to achieve adjusted EBITDA breakeven by the end of Q3 2026. Now a brief update on our balance sheet and capital positioning. We ended Q4 2025 with $227 million in cash, restricted cash, short-term investments and assets held for sale. We maintain strong relationships with our financing counterparties with three warehouse facilities totaling $575 million in capacity as of December 31, 2025. We appreciate our warehouse lenders' continued support as we deploy Tinman AI across the mortgage ecosystem. Turning to our outlook. For our total loan volume, we expect $1.4 billion to $1.55 billion in Q1 2026, of which the midpoint is a 70% year-over-year growth from Q1 '25. Based on how our partners are ramping, we continue to believe that we will reach a $1 billion total monthly loan volume by May 2026. We expect to achieve adjusted EBITDA breakeven by the end of Q3 2026. This will be driven by volume growth across both our Tinman AI platform and direct-to-consumer channels, per loan contribution margin improvement, pricing gains and corporate cost reductions. I would note that these growth opportunities have varying expansion timelines, so progress towards breakeven may not be linear. With that, I'll turn it back to the operator for Q&A.

Operator provided instructions. Your first question comes from the line of Ramsey El-Assal with Cantor Fitzgerald.

I wanted to ask about guidance. Your guide assumes that the Q1 loan volume is roughly flat, I think, at the midpoint versus Q4. Obviously, you have a lot of exciting things going on in the company. Just wondering if you could walk us through the drivers. The partnership volume grew nicely versus Q4 quarter-to-date. Does that mean you're expecting flatter growth on the direct side of things? Or what are the drivers should we consider?

Eric, it's Loveen. Thanks for the question. So it's flat because of seasonality. So if you go to Page 17 of our investor deck, we made that point and we've shown the last 6 quarters. So if you look at Q4 '24 to Q1 '25, it was down, right? And this year, from Q4 '25 to our guidance of Q1 '26, it's flat or slightly up. That just shows the kind of growth in the platform.

Got it. Okay. And a quick follow-up for me. I wanted to ask about profitability. Your current target, obviously, is to reach adjusted EBITDA profitability by the end of Q3 this year. How should we think about this? How are your thoughts evolving on medium-term and longer-term profitability, especially in the context of this accelerating shift towards the partnership model? How should we think about your profit profile going forward?

Yes, absolutely. Look, I just started a month back. The first task is to get to profitability by Q3 2026, right? After that, we'll evaluate our growth opportunities along with incremental positive contribution margin, right? So when we evaluate new partnerships, we'll be thinking about a contribution margin in the range of 10% to 15% to as high as 25% to 30%. And we'll be kind of looking at that range as we kind of think about our growth opportunities.

I think there's three different buckets of the product. The first bucket of the product is what we do on D2C. And the second bucket of the product is what we do on Tinman AI platform, where we're closing the loans in our own name. And that's what we're doing with NEO. That's what we were doing with Credit Karma. That's what we're doing with others. And then the third is what's the margin on the business where the lender is closing in their name. That's what we're doing with Finance of America. That's what we're doing with the top 5 mortgage lender, with the top 3 fintech. All of those, those lenders are closing in their name, and we're giving them the platform to do it. It's their salespeople, their processors, underwriters and the closers in our software. And so each of those has a different margin profile and a different revenue per loan profile, right, depending on the amount of work that we are doing in that. Like D2C, of course, we're doing everything from customer acquisition to sales to processing, underwriting, closing and investor marketplace. But then in the pure processing, underwriting, closing and capital markets, sometimes we're doing capital markets, sometimes we're not. And so it just depends on that, what the revenue per loan is going to be and what the margin is going to be. As the revenue per loan kind of comes down, the margin actually expands because it becomes more and more where they're just using the platform. So the platform-alone business can be 60% margin. The D2C business, as you can see from a contribution margin perspective, is a 20% plus margin business on a contribution margin basis. So we're going to get to know that and define that. We feel very confident in the guidance we're giving and particularly the growth that we're manifesting. But I think at those types of growth rates, you can't exactly know what people are going to buy. And we're in the transformation phase of the business. So we'll know more over the coming couple of quarters.

Your next question comes from the line of Kartik Mehta with Northcoast Research.

Vishal, the partnership metrics suggest some massive top-of-funnel demand. And I'm wondering what kind of metrics you're seeing from preapprovals to a funded loan and how kind of that underpins getting to the $1 billion target?

Yes. So Kartik, I think if you think about it in the context of our D2C business that we've previously disclosed, that ends up being around 5%. So if the partner volume starts coming in on a cohort basis, let's assume I get $1 billion of pre-approvals, right? I end up funding about 5% of them. So let's say that funding can take place over 3, 4, 5, 6 months as it bakes because some people aren't fully ready. They come back, they need to get their spouse to agree. All these different things happen with this fairly significant life-stake financing transaction for consumers. Remember, on average, 32% of their income is going towards us, so it's a major transaction. There are a bunch of things that go back and forth between when we approve them and when we are able to actually realize the funding event. But on a cohort basis, it bakes to 5%. In some partners, it ends up being higher because those partners have better brand, deeper matching, or deeper integration, and in other partners it ends up being a little lower. We're going to see that play itself out.

And Vishal, where are you in the process from the stablecoin ecosystem use for funding? Obviously, you talked about that, lowering the funding costs and it seems very interesting. So I'm just wondering where you are in that process?

I think we're 6 months away from when it starts to hit the bottom line.

Your next question comes from the line of Brendan McCarthy with Sidoti.

Welcome, Loveen. I just wanted to start on the Credit Karma partnership. At this point, does that span all of your mortgage products? Or is it strictly geared towards refi?

Right now, we have started with refi, and we believe we will then launch HELOC and then from there, purchase.

Understood. That's helpful. And I think looking at the addressable market there, $140 million, obviously, I think it's a lot larger than original expectations. Maybe just over the long term, what do you think is a reasonable penetration rate to drive volume?

In the long term, we expect Credit Karma Home Loans, powered by Better to be the single largest originator of mortgages in this country.

Understood. That's great. Transitioning to the expectation for breakeven adjusted EBITDA at the end of Q3. I assume that will kind of coincide with the $1 billion in monthly funded loan volume. Can you break down your expectations there for volume contribution from D2C, NEO and then Credit Karma as well?

Yes. So as I said in my script, the Tinman AI platform contribution was 0% in 2024. It was about 35% in 2025, and we're expecting about 60% of total volume from that platform, which includes Credit Karma, NEO and other partnerships.

Understood. And turning to fourth quarter results, just looking at the gain on sale margin, I think it declined sequentially just by a little bit here. I assume was that mostly just given to the higher refinance D2C growth?

Yes.

And then last question for me. I saw in the slide deck, it sounds like there's a top three personal lending fintech in the pipeline. I think you mentioned it's currently in the pilot phase. Any detail you can give on that? Is that going to be geared toward more the Tinman mortgage software partnership side? Or do you think it will be similar to NEO or Credit Karma where you'll be doing the originating?

We think in the beginning it will be similar to Credit Karma, where we're doing the originating. Then this fintech also has a pretty prominent bank, so they may choose to onboard to their balance sheet. I've said publicly that bank capital regulation requirements are going to dramatically change the mortgage landscape. Since the launch of the ChatGPT app we've had a large number of calls from banks — over 45 financial institutions in the U.S. and abroad — expressing interest in using that platform. I thought it would be mortgage brokers or retail mortgage lenders calling, but the number of banks reaching out shows they anticipate what is happening. I'll elaborate: if you are a midsized bank today facing disintermediation from stablecoins, you can't rely on cheap internet deposits anymore; your deposit cost of capital is creeping up and you have to find assets. When you have to find assets that generate higher yield, you can't just put money in treasuries and other short-duration instruments, because that cost structure won't allow you to compete with stablecoins. With economic growth slowing and the American consumer a little stretched, are you going to go long credit cards or personal loans like you've done for the past five years, or with mortgage regulatory reform and higher bank capital requirements, are you going to take on more credit risk or go long duration? Banks are built to go long duration, so we're going to see the bank bid for mortgages and HELOCs explode. We are uniquely positioned to accommodate that bank demand compared with our competitors in the HELOC market. Our competitors have built a one-size-fits-all box for securitization and are proud of it. We tell any bank: bring your guidelines, regional preferences, or anything else, and we will accommodate them instantly and in as much detail as you want. I think you'll see many more partnerships as a result. Another trend is that fintechs are signing up for bank charters, so the lines between fintechs and fintech banks will blur. I wanted to share that context, particularly in light of today's announcement around bank capital rules.

Your next question comes from the line of Eric Hagen with BTIG.

Really good conversation here. Really appreciated your thoughts just now on the bank capital. You noted the cost to underwrite are substantially lower than the industry average. They're around $800, if I heard you correctly. I mean why don't you think those savings are being passed on to borrowers? Like what's the gating factor, which is sort of like bottlenecking the ability to pass along those savings in your opinion? And then...

We are passing the savings on our side to the borrowers. Yes, we are passing on the savings on our side to the borrowers while trying to continue to improve our contribution margin on our path to profitability because we want to be able to keep passing those savings on to borrowers for many, many years to come. So I think our rates are 30 basis points cheaper on average than the average mortgage rate. Our rates are over 50 basis points cheaper than Rocket and loanDepot. And I think the customer in a purchase market is really guided by the local realtor and the local LO. And so I think that you haven't seen that. But as refi comes back, Eric, you remember from 2016 to 2021, we went from $500 million of volume to $58 billion of volume as refi was about where rates like in 2019, 2020, 2021, we went from $4.5 billion of volume to $58 billion of volume. And as I think rates come down and refi comes back, there's some serious scale possibility because in refi, we have a clear winning proposition. The American consumer may not be able to differentiate between 5 and 5/8, and 5 and 7/8, you walk down the street and you ask somebody, "Hey, what's 7 divided by 8." We don't teach math like that in American schools anymore. But you tell them, "Hey, do you want to save $422 a month versus $375 a month?" Well, that math is easy to do. And so I think that's sort of where you're going to see that savings really manifest in for the consumer. Now on the B2B side, that savings is direct and visible. And the average bank cost to produce is about $14,500. And so when we go to these banks and we say, we'll do it for you, if you want flavor A for $4,000 a loan, flavor B for $5,000 a loan, flavor C for $6,000 a loan, that's a very disruptive sale. Now it takes time because that's a CEO, CFO sale because if you look at AI implementation anywhere, if you're pitching that to a mid-level person in the bank, if you're pitching that to the head of origination or right, the head of sales to a bank for mortgage, that's pretty disruptive because what Tinman is doing and how Tinman is able to get to that is really lowering the amount of RoTE work that and RoTE calculation work that today exists in the mortgage industry. And 99% of the mortgage industry is still stare and compare underwriting. Call up any of my competitors, ask the loan officers how those loans are underwritten and they will tell you. And I think that that's just a fact.

Your next question comes from the line of Rohit Kulkarni with ROTH Capital.

A couple of questions on the Tinman AI platform as help us understand what the ramp looks like based on what you know right now, 40% of volume already in Q4. Where do you see that share go as the year progresses? And then based on a lot of these recent developments, like what are the gating factors for you to scale up that distribution for Tinman? Is there some technical integration, some regulatory compliance approvals, training of partners. Just walk us through what would it take for you to convert all the leads that you have on Tinman and then how that cycles into the overall proportion of funded volume?

Rohit, thanks for the question. I'll take the first, and then I'll hand it over to Vishal for the second one. So look, the trend is Tinman AI platform in 2024 was 0% of our revenue. Last year, on a full year basis in 2025, it's about 35% of our revenue. This year, we're kind of saying we expect it to be around 60% of our revenue. Now we're not giving you full year guidance on loan volumes, right? But if you can read the tea leaves and do the trends, our guidance for the first quarter loan volumes is about 77% growth. And if you can extrapolate that same out, right, not that I'm giving guidance here, right? And our share of the Tinman AI platform increasing from 35% to about 60%, you can see that subsection is growing really fast.

Right, I mean, our large institutional partnerships, where the companies are 10x to 100x our size, usually take about three months from first demo to term sheet signing; two months from term sheet to platform launch; about 90 days from launch to completing a pilot; and then nine to twelve months after the pilot to achieve full institutional buy-in and penetration of their customer base, because we're cutting a lot of cost out and it's the most complicated financial product sold to consumers, so there are many connections to make. The good thing is that once it's connected, it's just one system. With what we've done with ChatGPT, we're trying to shorten that sales and integration cycle because it's an interface their internal teams already know, which can dramatically reduce that nine-month timeline from first demo to full implementation, probably down to six months or even three months for those who move fast and don't have legacy systems. That's why many companies that aren't in the mortgage business are entering it through us. For those already in the mortgage business with massive incumbent infrastructure, it takes longer. The bottleneck is our Biz Dev team; it had two people last quarter and now has about five. We want to make sure revenue aligns with cost, so we won't hire a large go-to-market sales force before the revenue supports it. We know we need to get the business to profitability; we have technology that's a generation or two ahead of bank incumbents. The nation's largest bank is in the middle of migrating its incumbent systems; their system only allows one person to use it at a time, so they're migrating to SharePoint. We have a lead, and our goal should be to monetize that lead in a way that aligns expenses and revenue.

Okay. Great. And specifically on Credit Karma, perhaps talk about how Credit Karma is helping amplify the benefits and perhaps improve the distribution visibility in their member base. What is the dual handshake, if any, that once you are deeply embedded in a fintech partner like Credit Karma, how does that change the way they promote or provide higher visibility to your offering?

I think Credit Karma is a very advanced company. As their public materials describe, they have a system called Lightbox, and we have integrated into Lightbox. The system now determines those offers. As of March 13, our penetration of their member base is under 1%, so we are very excited about the future.

Okay, great. Maybe one last question from my side: perhaps you already covered this, but what is the contribution margin or marginal margin on D2C versus per dollar earned through partnerships? How does that compare right now, and how do you see that evolving over time? Is that assumption implied in your EBITDA breakeven guidance for the second half?

I think we're not disclosing that because our partnership volume is lumpy, and for competitive reasons we aren't sharing that level of granular detail yet. You're correct that partner contribution profit per loan varies, as I mentioned earlier, depending on which system and personnel resources they use. Yes, our adjusted EBITDA breakeven is based on achieving the penetration rates with the partners we have signed up.

Your next question comes from the line of Ryan Tomasello with KBW.

Just another question on the Tinman AI platform. There's obviously a range of different models out there in the market that are also providing this broad tech infrastructure to support the origination and funding in the mortgage category. That includes some players building that on blockchain rails. Vishal, you mentioned some of the legacy LOS providers and POS incumbents. So I guess, can you just talk about broadly what you think differentiates better in this third-party infrastructure category from those peers? And then over time, do you think that this platform could be extensible into other categories of consumer credit outside of the mortgage market and HELOC market?

Yes. So I think Tinman is the only platform in its class that allows loans to be sold to a wide network of investors who can bring their own guidelines and pricing into the platform. I think Figure had a platform that allows people to integrate Figure, but their product guidelines are fixed. They have a first-lien product that is not Fannie, Freddie, FHA, or VA eligible and is a first-lien HELOC. The rates are significantly higher than a conforming mortgage, and it is based on the same HELOC infrastructure they have. That HELOC infrastructure is obviously executed very well, but it contains a lot of proprietary components that are not removable. We allow partners to use any title company, any appraisal company, any home insurance company in the country. If you have an HOA issue, a complex appraisal, jumbos, non-QM, bank statement loans, DSCR loans, and you want to serve the broadest penetration within your customer base, you need that flexibility. Remember, if you are a partner — say I’m Bank A with 100 customers and mortgage is mostly an accommodation product to serve deposit customers — do I want to partner with a provider whose criteria are built for securitization and yield a 15% approval rate, or do I want to serve customers down to 580 FICO FHA loans for lower-income consumers because those customers still have deposits with the bank and the bank wants to serve them? That is the big difference. Our model was built for AI-driven mortgages and AI HELOCs; their model was built for securitization HELOCs and then securitization mortgages. They are really focused on blockchain and related elements, whereas we are focused on AI and mass customization for the largest, broadest set of potential partners, using blockchain when it makes sense to lower the cost of capital. I have a lot of respect for their team; they’ve done an amazing job reintroducing the home equity product to the American consumer, and we’re happy to follow their lead on home equity while continuing to lead on mortgage innovation. Other players are running very legacy tech stacks. Many still bill by the seat, while we bill by outcome, which is a fundamentally disruptive model. Some are banding together to offer bundled solutions, but that’s like trying to sell Microsoft Office Word and Windows 95 together — it’s not seamless, it doesn’t update in real time, and the customer experience is broken. More importantly, you still need all the people. If you talk to mortgage CEOs, they’ll tell you digital mortgage was supposed to drive costs down, but operational expense per loan has increased since 2015 because it requires multiple disparate digital systems, middleware, and consultants. You have to train people to be experts in eight different systems, which is inefficient. That is the disruptive power of AI agentic architecture. You don’t need to train people to perform every task because the machine can do it by observing what humans have been doing in those roles. When we want to move a role to an agentic workflow, the AI watches the humans performing that task and automates it. There will still be tasks that require a human decision for regulatory reasons, and that’s fine, because a human supported by this system can make many more decisions per day than they could before. That is the future we are driving toward, and I think we are pretty unique in that regard.

Appreciate all that commentary, Vishal. And then just one more for me on the Sky stablecoin partnership. If you could just talk about or maybe quantify the cost of capital advantage that, that funding source provides versus your traditional facilities. And also how you see maybe that partnership potentially evolving beyond warehouse into more permanent financing. And then just bigger picture, Vishal, what value you envision DeFi unlocking for the mortgage market over time?

Okay. Wow, I could go on for hours about that, but I'll try to make it super simple. I think the initial funding cost advantage is 100 basis points, which is very meaningful. Right off the bat, I think we make about $500 extra per loan. Second, we think mortgage is an underpenetrated asset class among stablecoin issuers. As stablecoins become more pervasive, issuers seeking broader yield will look for DeFi mortgage assets to invest in. We believe the mortgages we make, 95% of which are guaranteed by some form of GSE or agency, are the best from a Sharpe ratio perspective in terms of yield pickup relative to risk. I joke that technically a Fannie Mae mortgage is better than a Treasury because you not only have the government guarantee, but you also have a house and a person, so you have three pieces of collateral. The spread premium for prepayment risk is not something institutional investors care about, though consumers do. That will be really interesting. And the long-term advantage that DeFi brings to the U.S. consumer mortgage market is about a 100 basis point rate reduction. Right now, the premium to hold a fixed-rate GSE mortgage over a 10-year Treasury is about 200 basis points, and I think we can get that down to about 100 basis points over time.

Your next question comes from the line of Owen Rickert with Northland Capital Markets.

First for me, to go from $1.5 billion in volume to $3 billion in volume per quarter, what needs to happen?

We need to penetrate our existing partners more, and we need to continue to grow NEO and D2C, where it makes sense, where we make money on those D2C loans. But to go from $1.5 billion to $3 billion is just penetrate the existing partners we already have signed up and implemented with.

Okay. Great. And then for the 4 ramping partnerships, can you just rank those in terms of opportunity? We know Credit Karma is obviously #1, but how would you rank FOA, the top 5 nonbank originator and that bank partner?

I think it's Credit Karma Home Loans powered by Better. I think it's the top 5 nonbank originator, and then I think it's FOA and the top three leading fintech.

Okay. And then lastly from me, kind of expanding on that, beyond those four partners, I guess, do you have the bandwidth to get potential partners five, six and seven live in 2026? Or is 2026 more just about ramping those four?

No, I think you should see us launch one marquee partner like every quarter, and you should see us have a bunch of smaller partners launch every quarter.

That concludes our question-and-answer session. I would now like to turn the conference back over to Vishal Garg, Founder and CEO, for closing comments.

Thank you, everyone, for joining. Again, Q4 '25 is a transformational turnaround quarter for the business as we move from being a direct-to-consumer originator on Better.com to being a platform to power every originator in the mortgage industry. And we thank you for your interest, and thank you for being a participant and a partner in our journey to making that happen and in doing so, making home finance cheaper, faster and easier and just plain better for all Americans. Thank you.

Ladies and gentlemen, this does conclude today's conference call. Thank you for your participation, and you may now disconnect.