Welcome to the GXO Third Quarter 2022 Earnings Conference Call and Webcast. My name is Doug, and I'll be your operator for today's call. Please note that this conference is being recorded. Before the call begins, let me read a brief statement on behalf of the company regarding forward-looking statements, the use of non-GAAP financial measures and company guidance. During this call, the company will be making certain forward-looking statements within the meaning of applicable securities laws, which by their nature, involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those projected in the forward-looking statements. A discussion of factors that could cause actual results to differ materially is contained in the company's SEC filings. The forward-looking statements in the company's earnings release were made on this call are made only as of today and the company has no obligation to update any of these forward-looking statements, except to the extent required by law. The company also may refer to certain non-GAAP financial measures as defined under applicable SEC rules during this call. Reconciliations of such non-GAAP financial measures to the most comparable GAAP measures are contained in the company's earnings release and the related financial tables are on its website. Unless otherwise stated, all results reported on this call are reported in United States dollars. The company will also remind you that its guidance incorporates business trends to-date and what it believes today to be appropriate assumption. The company's results are inherently unpredictable and may be materially affected by many factors, including fluctuations in foreign exchange rates, changes in global economic conditions and consumer demand in spending, labor markets and global supply chain constraints, inflationary pressures and the various factors detailed in its filings with the SEC. It is not possible for the company to predict demand for its services, and therefore, actual results could differ materially from guidance. You can find a copy of the company's earnings release, which contains additional important information regarding forward-looking statements and non-GAAP financial measures in the Investors section on the company's website. I will now turn the call over to GXO's Chief Executive Officer, Malcolm Wilson. Mr. Wilson, you may begin.

Thank you, Doug and good morning everyone. Thank you for joining us today. With me in Greenwich today are Baris Oran, our Chief Financial Officer; Bill Fraine our Chief Commercial Officer and Mark Manduca, our Chief Investment Officer. Jumping right in, the third quarter of 2022 was another outstanding quarter for GXO. We posted strong operating and financial results, grew our relationships with several of our large global customers and added many others, and in October we received final regulatory approval from the UK Competition and Markets Authority for our acquisition of Clipper Logistics. In the third quarter, I'm proud to report that we've delivered our highest ever quarter of revenue, $2.3 billion despite foreign exchange impacts from the softening euro and pound against the U.S. dollar. This result was driven by strong organic revenue growth of 16% combined with our high level of customer retention. We also delivered record adjusted EBITDA in the quarter, which was up 19% year-over-year driving sequential margin expansion as we've completed the outsized volume of operational startups that we were implementing in the early months of the year. As Baris will discuss in a moment, we've also delivered strong results on free cash flow and adjusted earnings per share. This quarter we continued to gain market share as customers look to outsource more business in order to improve service and reduce costs. It’s very clear that many new and existing customers are reassessing supply chains post-COVID. We signed new contracts with both existing and first time outsourcing customers as we continue to grow our market share with international brands. We signed new contracts with Boeing, LVMH, Nike, Samsung, Sky TV, and Syngenta, to name just a few. Half our wins in the quarter came from new sites with largely existing customers and half were from market share gains from our peers and first time outsourcing customers. I also want to take a moment to touch upon the Clipper acquisition. This is a fantastic company that we've acquired. Clipper is a true diamond. They have an impressive customer base, expertise in a diverse range of high value-added service offerings and most importantly, stellar people. Additionally, Clipper helps bolster our already industry-leading ESG credentials. With the focus on reverse logistics and repairs, Clipper is helping to do great business for customers in a manner that is good for the environment. For example, Clipper repaired around 1.5 million pieces of consumer electronics last year, reducing carbon dioxide emissions and enabling the circular economy. The majority of RFPs across the markets now reference ESG credentials and core values. Our leadership position here is a real competitive advantage. As you may recall, we closed the Clipper deal back in May. This enabled us to ensure continuity and stability for Clipper's customers and top talent. At that time, we were also able to put in place favorable borrowing arrangements, which Baris will touch upon shortly. With regulatory approval now secured, we're moving forward with the integration and I'm pleased to note that we anticipate delivering the lion's share of the planned £36 million of cost synergies in 2023 and 2024. We'll be able to discuss our progress in more detail at our Investor Day scheduled for the 12th of January. Looking at the fourth quarter for the group, we expect continued top line and margin growth. Based on the early indications of peak and our updated forecast, we're reiterating our full year guidance. We are anticipating a smoother peak holiday season in 2022. Last year, the whole market experienced sporadic supply chain disruptions, as well as scarcity of inventory and labor. This year, most of our customers have good levels of inventory and labor is much more readily available. Looking beyond peak, we're confident on 2023. Based on our wins to date, we've already secured nearly $0.5 billion of incremental revenue for next year, strengthening our visibility for 2023 and beyond. Our global sales pipeline has remained strong. Conversion is healthy, and tech demand, as you can expect, is continuing to accelerate. Warehouse outsourcing continues to grow as exemplified by our $2 billion sales pipeline even after announcing significant wins. We've seen in the past that this demand for our services and solutions will accelerate during a period of economic uncertainty as customers look to reduce costs while improving the consumer experience. We are an enabler of productivity through technology and customers are increasingly seeking us out to drive efficiencies in the business. We’re differentiated in the industry as the tech leader. This quarter we deployed the most technology in our history. Deployments in North America and Europe are over 50% higher in 2022 than in 2021. So, in closing, while we recognize the more dynamic macro environment, when we look at our customer base, our strategic relationships, the projects we're implementing in the coming quarters and the high degree of visibility our contractual business model affords us, we're continuing to be confident about our growth and performance in 2023. Bill will speak more on our commercial outlook and what we're hearing from customers. But first, I'll hand you over to Baris to walk through the financials. Baris, over to you.

Many thanks Malcolm and good morning everyone. We are pleased with our excellent third quarter results as we delivered a record quarter for revenue and adjusted EBITDA along with strong free cash flow. This is our seventh consecutive quarter of double-digit organic revenue growth and an all-time record. This result was driven by 16% organic growth, which was underpinned by implementations and our mid-to-high 90s revenue retention rate. Our organic growth was strong across all verticals and geographies and we're maintaining our revenue retention rate by delivering consistent high-quality service. It is important to note that you are seeing organic growth across our diverse vertical base with particular strength recently coming from consumer packaged goods, technology and industrials, which in aggregate are similar insights to our largest vertical, omnichannel retail. This is a balanced business. Net income attributable to shareholders this quarter was $63 million and diluted earnings per share was $0.53. Adjusted diluted earnings per share was $0.75 up 34% year-over-year driven by adjusted EBITDA growth and continued lower cost of financing. The second record we set this quarter was our adjusted EBITDA which at $192 million was up 19% year-over-year. Our return on invested capital is well above our 30% target as we maintain our quality governance on new contracts. Turning to cash flow, we had strong working capital management in the third quarter delivering operating cash flow of $116 million compared to $105 million in the same period last year. Our free cash flow for the quarter was $47 million, putting us on track to deliver a 30% adjusted EBITDA conversion for the year. We anticipate strong free cash flows in the fourth quarter. We took the opportunity to begin delivering from the Clipper acquisition. At the end of the third quarter our leverage levels stand at 2.1 times trailing 12 months adjusted EBITDA, down from 2.3 times at the end of the second quarter. We plan to maintain our deleveraging trajectory and we expected our leverage will be around 1.5 times by the end of next year, opening the door for further shareholder accretive capital allocation. Our balance sheet is rock solid and investment grade and we continue to generate solid cash flow. Looking ahead at the full year 2022, our current internal forecast is showing mid- to high-single digits organic revenue growth for the fourth quarters. As Malcolm mentioned, there were a few transient factors related to last year's peak season, including the timing of startups, extraordinary volumes and the tight labor market which we don't expect will return this year. On this last point, it's worth noting that across our business we are no longer finding it necessary to pay holiday season incentives to attract and retain our team members. Beyond Q4 looking into 2023, we are currently projecting at least high-single digits organic revenue growth driven by our long-term contractual relationships, our continued high revenue retention rates and nearly $0.5 billion of incremental revenue already secured. We will provide full financial targets for next year on our fourth quarter call. We are laser-focused on continuously improving our business. 2023 will be a year of balancing productivity and growth. With the benefit of operating as a standalone company for one year we have kicked off a number of internal studies assisted by Accenture. We'll be sharing further detail on the productivity initiatives we are implementing during our Investor Day. Like most global companies, we are experiencing headwinds due to forex and rising interest rates, and we have taken measures to manage our downside risks. We'll continue to monitor the markets closely. Moving from the macro markets to GXO, there are significant tailwinds to being a pure play contract logistics provider, especially in this environment. The vast majority of our business operations occur inside the four walls of the warehouse. And we have contractual relationships that include inflation pass-throughs and minimum volume guarantees. This is a low-risk business model with long-term contracts that are not exposed to short-term rate fluctuations in the shipping or transportation markets. The current market backdrop gives us an opportunity to showcase the resiliency of our contractual business model and we have a strong outlook driven by balanced growth in our geographies and verticals.

Thank you, Baris. Our growth opportunity is best exemplified by our sales pipeline, which remains strong at $2 billion. The exciting thing is that our pipeline is diversifying. The mix of our current pipeline is skewing more heavily towards industrial, technology and food and beverage reflecting balanced growth in our verticals. At the same time, our retail and e-commerce partners are looking to GXO to help them expand footprint and geography. We're also seeing our pre-pipeline fill with more transformational customer projects as companies strive for higher levels of both customer service and productivity. These types of projects are right in GXO's wheelhouse. While we did see some customer decisions delayed in the third quarter, this was primarily related to expansion. As customers took a pause to reassess their strategy in this changing environment, most of these projects are now moving forward. This is a sort of environment where a supply chain partner can really deliver exceptional value to its customers, and GXO is doing just that. Over the past three weeks, I've met in person with 15 of our top customers around the world. They are all looking for ways to deliver structural cost savings in their supply chain, and the Number 1 topic of the conversation is technology. They're asking us how can we use technology to reduce the impact of inventory build in their supply chain? How can we use technology to deliver a better consumer experience? And finally, how can we use technology to reduce cost by driving warehouse productivity improvements? This is where GXO steps in with innovative solutions for our customers. As Malcolm mentioned, we've deployed a record amount of technology across our business. Recently we went live with two highly automated sites. First, a new flagship site in the U.S. where we will drive a 250% improvement in productivity for this technology customer, while reducing space by 40%. Second, a high profile e-commerce site in Europe with a capacity to deliver a massive 25 million units a year of over 150,000 per day during peak. This is a huge increase in capacity and efficiency for this customer in this important market. Technology like this is a key lever for our margin growth going forward. In today's macro environment, customers choose GXO because they need a confident, battle-tested partner to help design and implement future strategies.

Thanks Bill. GXO has delivered strong growth throughout 2022, taking share through tech leadership and through the tremendous value that we deliver to our customers. We expect to deliver robust growth next year, so let's break that down. Firstly, on the revenue side; to-date we've won contracts worth 6% of gross revenue growth for 2023 and for context from this point last year through to today, we've won an additional 5% of revenue growth for 2022. And as Bill explained, we are particularly excited about our current pipeline. Unlike a transactional business model where pricing is driven by short-term supply and demand conditions, our pricing is driven by long-term contracts with inflation protection embedded within them. So overall on revenue, you can see why we are confident about our at least high single-digit growth targets for next year. Secondly, moving to margins in the last two quarters we said that our margins would improve throughout the year as we work through the flood of startups that we were implementing. That margin expansion is now well underway and in Q4 our margins will be up at least 50 basis points year-over-year. And for 2023, we expect our core margins to improve due to maturing contracts, more automation, and as Baris highlighted, an increased focus on productivity. So in summary, we believe that we've just scratched the surface of the huge opportunity ahead of us, and we look forward to giving you more granularity about our long-term targets at our investor days in January. And with that, we'll open up the call to Q&A.

Thank you. Our first question is from Scott Schneeberger with Oppenheimer. Please proceed with your question.

Thank you very much. Good morning everyone. A few questions; Malcolm, peak season presumably shaping up to be a bit lighter year-over-year for many of the multi-channel retailers and presumably a bunch of your customers is an environment so extreme we might be triggering minimum volume requirements broadly and more importantly how is GXO approaching this potentially lower volume environment operationally and maintaining its economic profile? Thanks.

Thanks, Scott. So well, we're in peak. We're already in peak season now. We've already gotten our way through October, that's going in alignment with our planning what we expected. So what we're seeing directly on the ground from our customers across all our business, so all of our regions, our Europe business, UK business, North America is really – we're expecting actually a buoyant end to the year. And what I mean by that is the business is actually really doing very well in that context, but it's going to be different than a year ago. So let me just provide some context on that. If I go back to quarter four in 2021, we were all coming out of the pandemic. Product availability was actually quite scarce. I remember visiting several of our warehouses and we weren't full with products and everything was coming in from the ports. Remember all those delays at Long Beach; everything was coming in at the last moment. So it meant that peak season was really a very hefty workload for a company. There were remnants of all the different supply chain disruptions. Labor availability at that time was also really a challenge and that was a consequence of – many people were still out of the labor market following the pandemic. This year, it's very different. So our warehouses generally have good levels of inventory, and importantly labor is readily available. A good way to look at that as Baris mentioned is the fact that last year we were having to pay quite extensive labor incentivization programs to get the peak resources that we need. This year that's not the case, and in fact, right now we're amid recruiting around 20,000 new team members. Not all of those are for peak, as Bill mentioned, we've had robust growth and we'll be setting up new sites in January. These people are being brought in for training, but a good deal of them are actually in activation for our peak season. So in summary, I think we're going to have a very buoyant peak, but it is going to be a smoother holiday season than what we experienced in 2021. If I were to speak to all of our operational teams, they'd probably say they're very pleased about that. It was an exceptionally tough year last year to deliver the holiday season. This year I think our business is going to be much smoother.

Okay, great. Thanks, I appreciate that. Yes. The margin in the third quarter expanded 20 basis points year-over-year and with the addition of Clipper predominantly open book contracts, I imagine that may have presented an initial integration headwind. So I was hoping could you please elaborate upon primary drivers of margin expansion in the third quarter?

Sure. As you have highlighted, Clipper was a headwind as it has high EBITDA margins and has been trading well. But because of the lower capital intensity, it has lower EBITDA margin than the entire group. When you look into year-over-year, the vast majority of the improvement came from operational efficiency driven by our investment in technology, retrofitting our existing operations with advanced automation and some productivity initiatives we already rolled out.

Thanks. And just following up on that and on automation, Clipper comes in, I believe it's a little bit less automation mix then, than GXO is. And then you noted there's still 30% of revenue is automation, but a lot in these prepared remarks and commentary about increasing automation. So just wanted to get a sense, are you – will you be existing operations of Clipper? Will that get increasingly converted or is that going to be left alone in more of the automation push it’s just going to be on the go forward wins? And when might we see that automation mix start to lift going forward? Thank you.

Yes. Scott, it's Malcolm. Let me comment back on that. Generally, automation is rolling out more and more across our business, and the last quarter was just an incredible quarter for that. We were up significantly in the amount of tech enablement that we pushed out into the warehouses. One of the things we were really attracted to about Clipper was that it's a great company, great amount of customers, but actually when it comes to tech enablement and automation, when you visit a typical GXO site you're going to see lots of collaborative robots, good to person robots, and robotic arms. In fact, when you visit a Clipper site, you don't actually see that; it’s broadly a more manual-based business. So one of the things we saw when we were making the deal was a big opportunity to automate a lot of the operations. Following the regulatory approval, our teams have been able to work together, and we're already planning on that. So the answer to your question is definitely yes, we will be rolling out more and more technology into the Clipper sites. Broadly, I think what we're going to see on the go forward, we are in a more challenging macro environment in 2023, whether we refer to technical recessions, I don't think we're in a recession. Our business isn't behaving as if it's in a recession. The consumer is not behaving as if they're in a concession, but what we are seeing is lots and lots of early signs of opportunities coming along into our pipeline, pre pipeline of customers that need to transform their business. Invariably, when you say transform your business; you have to do things differently. More efficiently, you have to pull costs out and the only way you can do that is by leveraging automation. Bill mentioned about two big flagships that we've just set up in the last month. We're going to see more and more of that. The tide of tech rollout for us is going to accelerate as we go forward. So I think it's going to be an exciting period for us, and we're going to move into an even higher tech deployment environment as we move forward. But that's partly driven by the more challenging macro environment. It's going to make automation all the more appealing to customers and on the retrofit side as well.

All right, sounds good. Thanks Malcolm. Thanks Baris.

Thank you. Our next question is from Chris Wetherbee with Citi. Please proceed with your question.

Okay, thanks. Good morning guys. Maybe we could start on the revenue pipeline that you're building for 2023. So I think you have $500 million, roughly speaking, built out already for 2023. And I think Baris you said high single digit, at least growth on the top line for next year. I guess how do you think about some of the other variables within though that number? We saw new business wins in the third quarter; maybe decelerate a little bit versus the run rate we had seen in the first half of the year. And then there is the potential for churn or customer retention as we go into next year. So as you start to kind of think about how single-digits or better, how do you sort of deconstruct that? Is there more business that you're likely to win in the fourth quarter that can add to that pipeline and just sort of how certain are you around that high single digit run rate?

Hi Chris, this is Bill. To answer the questions you're asking, our pipeline is very strong. We mentioned $2 billion at the end of quarter three. It's now actually $2.2 billion. So it's growing. The pre pipeline, which we really focus on when we're hunting for new business is very strong and growing rapidly. We're adding accounts that are coming in, as we mentioned, from industrial, from food and beverage and from technology. The benefit of these new contracts coming in is they're looking at the economy today and they're looking for ways to get costs out. So while they still want to expand and grow, they want to make sure they're viable. I'll give you a quick example of one. So we work with a customer in the U.S. and do a lot of work for them in the Northeast. We run a site that they would tell you is the top site in their network. They have seven or eight other sites that they run. They have another couple with some other providers. They've asked us to come in now and look at their sites and they want us to take over a place we call it, take over and place the sites that they have and move them to GXO to help them get the same efficiency and cost savings they have in the current one with us today. This might have been something they wouldn't have done before the economic change, but today it's critical for them to do this, so that's one growth opportunity and that's happening around the globe. The second one is we, I mentioned that we had – we're always working deals and a lot of our deals are very large and long-term with our customers. Going into the third quarter, we had customers who were looking to expand their business from Europe and some from U.S. into U.S. into Europe and they wanted to pause and just take a look and make sure that strategy was the right strategy in today's environment. We worked with them on this, and I'll give you an example of one where they were planning on three sites. They had a three site plan for the next year-and-a-half. They would start developing. What we worked on is we're going to have – we're going to work on one in the Northeast, we're going to put that site up for them and that will be their flagship starting location. We will use GXO to direct them to cover them in LA, cover them in Chicago, cover them in Dallas, and that gives them the flexibility to move at a better pace. If they decide they may not that they want to put up a bespoke site on the west coast and we'll do that for them. They may stay with just direct doing it that way. So those are the changes we're seeing: cost out focused on technology and looking at ways where they can be flexible in the market until they really understand what's going on in 2023.

Okay. Okay. That's very helpful color. And I guess maybe as we think about 2023 Mark, I think you mentioned margins – core margins up next year. I was wondering if you could help us kind of deconstruct that in terms of you have Clipper in there, which is probably a headwind to margins. You have forex, which I think you're left hedge next year than you are this year. So can you sort of walk through some of the dynamics that will allow those margins to expand? Is it the fact that you'd expect sort of new business broadly speaking to decelerate to something less than what it was that this very rapid pace fit here? Is that part of it? Can you just walk us through that please?

Sure, Chris, this is Baris here. The anticipated core margin expansions next year and main drivers of core 2023 are going to be first our continued investment in technology including retrofitting our existing facilities we talked about with advanced automation. Remember about 50% of our CapEx in the last 12 months was spent on tech. Secondly, our productivity initiatives, which we have highlighted in the call, and we'll highlight more during our Investor Day in January, what those imply and what the impact will be. The last one is a margin situation from the huge start-ups we have implemented in 2022. Generally, it takes about two to three quarters for an operation to reach full margin maturity. Our margins are expanding, which will progressively – you will see that more visibly in Q4 and into next year. All of those combined will drive our core margin expansion into 2023.

Okay, got it. And just one point of clarification, Malcolm, earlier the question you said that business activity was buoyant. We're hearing from everywhere else in the supply chain that peak season is sort of less than what was expected. I just want to get a sense. Do we know what the volume number is for existing facilities or existing customers within facilities for the third quarter?

Yes. We've seen some normalization post-pandemic, obviously through the course of the year, we saw brick-and-mortar returning. That's a good thing, but on top of the core activity we've obviously as Baris just mentioned earlier in the year, quarter one, quarter two, we really had an outsized amount of new business going in. So we're benefitting from that in the quarter also. So that's why I'm kind of giving you the view that I think we're very buoyant. Clearly in the current environment we've seen certain customers exhibiting elements of a bit of softer environment. But overall all the customers I think we're seeing very good volumes, but in a more smoother, easier to deploy way and to be frank, that suits us. I think all of our operational teams went through a huge challenge last year. It was an exceptionally tough last quarter really with a lot of volume channeling through that really ought to have been handled more smoothly, but was impossible to do that because of all the disruptions. So this year it's a smoother last part to the – that's why we've called out, it's going to be a slightly lower level of growth than what we've been exhibiting through the first three quarters. It's really more about how extreme quarter four in 2021 was rather than any change of emphasis in quarter four this year.

I do. Yes. No, that's very helpful. Thanks for the clarification. Appreciate it.

Thank you.

Thank you. Our next question is from Stephanie Moore with Jefferies. Please proceed with your question.

Hi, good morning.

Good morning.

Good morning. I appreciate the initial color on 2023 and certainly from an organic growth standpoint, clearly there's numerous tailwinds as we look into 2023 with the new contract wins, pricing. I think taking it even a step further, Clipper is going to be contributing to total growth, obviously not organic, but I was hoping maybe you could talk about potential headwinds to the business as you think to 2023. Maybe talk through the FX headwinds expectations around maybe volume performance, just given it as a weaker macro. Just trying to get a sense, I know it's hard for all of us to know, but what are those offsets that we should be prepared for? We should be monitoring?

Thanks, Stephanie. Let me take the first one and I'll ask Mark to come in on the volume side. Like all global companies we are experiencing FX headwinds and our FX exposure is purely translational. Both our revenues and our costs are in local currencies where we operate. As you may recall we've been – we provided view on what the FX impact would be at different exchanges in our prior earnings report. If we take the current spot rates at par for euro and 114 for pounds. The year-over-year EBITDA headwind hypothetically could increase to $60 million for 2023. As you would recall, we hedged in 2022, 80% of our EBITDA exposure has been hedged as well for Q4. So what I have explained is valid for 2023 EBITDA. Going into 2023, we decided to de-risk some of our exposure by taking certain hedges for the entire year.

And Baris, I'll take the question on revenue growth for next year. Hey, Stephanie, it's Mark here. So for next year, as Malcolm and Bill were alluding to we're very confident about our ability to deliver high-single digits organic revenue growth. There's a few things driving that; clearly we've got this inflationary backdrop, which is remaining persistent. You've got maturing contracts from the prior year. You've got more tech as Malcolm was alluding to. We're also upscaling services from contracts in the last 12 months and you've got those new wins coming through, which is already 6%. Obviously, as I mentioned in the earlier comments there's more to come there as well. And then think about it as well in the fact that we've got high retention rates as you know. So all of those forces bring an element of counter-cyclicality to our growth. If you break down the new wins, we've got roughly 158 million in Q3, that'll fall broadly, 20 million in 2022 and another 120 million into 2023. So that takes you in total to 2023 of some $497 million that you can see on Slide 8 of the slide deck. So that's that 6% growth rate that's coming through already. Then on top of that, you've got another roughly 130 million for 2024. So all of this points towards multiyear visibility, it points towards resiliency through the cycle and it's that strong growth that we've been talking about.

Great. No, I appreciate it. And then just talking through your strong organic growth performance you saw during the quarter as well as your pipeline, could you maybe kind of break out the exposure and drivers between North America and Europe for those growth?

Stephanie, hi, it's Bill here. When you look into our growth in the quarter, it was quite balanced in geographies and verticals, so it was pretty broad and quite dispersed. We've seen growth all across our verticals and geographies, and we expect that growth to continue. If we break down our growth into our net new business wins and also our existing operations that was almost evenly balancing Q3 and we expect that balance to grow into Q4 as well. We expect contributions almost as much from our increase in existing operations in Q4 as well. So balanced across the board, it's a quite balanced business from a verticals perspective as well as geography's perspective.

Thank you so much.

Thank you.

Thank you. Our next question is from Allison Poliniak with Wells Fargo. Please proceed with your question.

Hi, good morning. Could you talk a little bit about potentially the opportunity set with existing customers? We're all certainly worried about decline in volumes next year. Is there an opportunity for you to capture increased volume with your existing customers as they maybe kind of reset their infrastructure and shutdown maybe the non-GXO kind of facilities and consolidating to GXO? Just any thoughts there? Is it impactful? Is it an opportunity if we go into a more significant downturn next year? Thanks.

Allison. Hi, it's Malcolm. There's no doubt, I think the change of the environment whether we say a downturn or a slightly softer market that change of environment actually is going to play to the benefit of GXO. What it's driving. As we've mentioned, we can see already certain customers coming to us because they need to. They need to improve their own efficiency. Maybe they're doing it by themselves today, or maybe they're doing it by one of our competitors today who are not able to deliver the kind of enhancements and initiatives that GXO can do. But we can see already that kind of business activity starting to grow in our pre-pipeline. That's the kind of measure that we use for inbound inquiries before we actually qualify and start making bids. Then it drops into the pipeline. That’s one of the reasons we're very confident about the sales growth for next year. We are cautious about next year, and that's the very reason why we are calling out a more moderated level of growth through 2023. As Baris mentioned, that's giving us a window as well to focus inwardly on some initiatives to improve our efficiency. I mean, we're only 12 months old as a company following our spin. So there are a lot of things internally that we can do, which will be very positive for our own margins, etc. But overall for next year we're not seeing any signs of customers walking their own numbers back significantly. We are cautious and we're calling out the fact that maybe we'll have a little bit more softness in our core activity, but more than compensated by the sheer growth of business that is already signed, and it's already in the process of being planned for implementation, leases assigned with buildings, contracts in place with automation providers. On top of that, the environment that we're going into, I think, will be very good for our new business growth.

Great. That's helpful. And then in terms of the pipeline, I know you talked a little bit about some of the conversion of that pipeline, kind of lagging a little bit. Is that something we should expect in terms of maybe a softer period or people kind of revisiting things? Is that conversion part of the pipeline start to slow a little bit? Not that it goes away, it's just maybe kind of a longer tail to execute here. Just any thoughts there?

Yes, hi, this is Bill. What I would tell you is that the pipeline evolves in different markets. What’s happening now is we talked earlier about customers needing to have us take over sites they currently run. We call this takeover in place. We come into a site, we take over the team that's there and the operation that's there, and then we improve it through the benefits of GXO. Those are growing dramatically. Where we've already closed some, we're gaining more and we're gaining more of that. So that volume is added into our pipeline, and the pipeline is growing extremely well right now. At the same time, we deal with a lot of blue-chip customers, it's still moving forward in growth, and so they want us to continue to build out their supply chains for the future. We talked about the technology gains of 250% improvement and a 40% less footprint. Those are the things customers are looking for. How do they get costs out? Finally, the last thing is we're all hearing about stock in the industry, supply coming in. We are in the middle of all that, and we're helping our customers get that into a pickable, shippable state. We also have a lot of value-added services. We perform on that, which again, raises our revenue. But the pipeline is strong, it's grown a couple hundred million, which is a normal thing between the end of the quarter to today, and it's diversified across industries. So whether it's aerospace or automotive or food and beverage, we're growing in those areas too, and they're not slowing down, and they're not short-term thinkers.

Perfect. Thank you.

Thank you. Our next question is from Brian Ossenbeck with JPMorgan. Please proceed with your question.

Hey, good morning. Thanks for taking the question. So maybe another one for Bill if you can just elaborate on this diversification trend that you're seeing, in the pipeline historically, we've seen the big e-commerce, the shift of e-commerce sales. So was that an intentional pivot? Is it just the way the market is shaping out with some of these customers, as you mentioned now perhaps needing to think a little bit differently? Maybe you can just kind of talk through some of the nuances within that shift and if this is typical or something intentional that you've been pursuing?

I would say it's a bit of both. We’re very intentional in how we try to grow our pipeline and our customer base, balanced across verticals. Right now, obviously, think of the aerospace market; it is coming back into business, they are producing airframes. They are really ramping up and continuing to grow. We're in the middle of that. We're one of the top providers of that, especially in North America. So those accounts we're bringing on board and as you're hearing, we’re closing as we go forward. At the same time with e-commerce, we went through the boom of COVID where everybody was looking to build a site and be online. People still want to do that, but now it's in a more measured approach. As Malcolm mentioned from peak last year, it's a more measured approach. So, we're working with those customers because we had such a great presence in e-commerce during COVID. We have great recognition and name right now for that. When we talk about e-commerce, it's not just retail and the normal e-com, aerospace does e-com, automotive does e-com, food and beverage does e-com. So we're expanding into that. Finally, we talk about reverse a lot. Reverse has been still a third of our sales in the third quarter with reverse. We're adding a lot of reverse because again, we have a great reputation in that area, and that's growing and people are coming for that, that's really become the norm. The addition of Clipper we've talked about is fantastic. I mean, we've already sold three accounts and we're working closely in learning their services. They have some very slick return services that are things that we can almost like a plug-and-play for a customer. We are very excited about these and teams are meeting right now in the UK to work through some of these and how we expand this across Europe and then after that, how we go through the U.S.

All right. Great. Maybe one quick follow-up on that would just be the competitive dynamic you mentioned taking share. It looks like it actually stepped up quite a bit if we look at where the new business is coming from. So maybe you can expand on that. I think you gave some examples, but is there any change in the competitive landscape, anything, margin pressure? And then also just from the health of the customer we saw, I guess a little while ago a big size write-off from one of your peers. Anything that you are watching or worried about from a controls perspective as it comes to credit risk, especially in some of these areas that have seen pretty decent size shifts in terms of their fundamentals?

Yes, thank you. I'll start, and I'll hand it over to Baris. But what I would tell you is we always have competitors that are always in the market. What we try to do is focus on what our customers’ needs are, and we make sure we bring the right services and products. So we are growing, we are taking share, no question. I see that continuing. Again, the takeover in place when I talk about those is not just internal business that customers are taking from their own business, it's also competitors that aren't able to generate the returns we're generating. They bring that to us also. But I'll let Baris talk more into it.

Sure. Our largest customers, we have the vast majority of our total receivers are really high-quality, blue-chip names with limited to zero credit risk. As you would recall, our largest customer makes up roughly around 4% of our revenue. We manage credit risk very robustly. We have very rigorous credit controls such as solvency metrics, and we monitor these continuously. Not only do we do this when we take on new contracts, but throughout the life of the contract, we ask for parent guarantees, bank guarantees, and if they don't fulfill those expectations, they are not shying away from walking away from these customers. We maintain a strict approach on credit application for our customer base.

Okay. Thanks for the time. Appreciate it.

Thank you.

Thank you. Our next question is from Ari Rosa with Credit Suisse. Please proceed with your question.

Hey, good morning. Congratulations on the strong quarter here. So I'm curious to hear you're talking about the strong pipeline, customers coming to you and asking for more services, obviously we're seeing some challenges in the marketplace from a macro standpoint where maybe your service gets valued at a premium. So I'm wondering, do you see an opportunity to rethink how you're going about pricing your business or pricing your service? Is there an opportunity to be a little bit more aggressive in terms of how you approach customers, how you differentiate yourselves from competitors on a pricing front, given the levels of demand that you are seeing and kind of the strength of the pipeline and the value add of the service that you're bringing, can we see a step up from a pricing standpoint versus where you've been historically?

Yes, thank you, Ari. I appreciate that. When we write pricing for our customers, we're thinking of the long-term nature of our contracts, not just in the first five years, but what continues after that as our renewal rates continue to rise. We always want to first develop a price that covers our costs, gets us the return we promise the market, and we make sure we deliver each time. We look at the extent of all the capital that goes into the site. So pricing, I think, is very sound with what we do. I would say it is a deep focus for us, but it is less of a focus between the customer and us on the deal. What they are really looking for is the throughput, the throughput that we gain them, and the opportunity we gain them outweighs by leaps and bounds any amount of money they are giving us. We don't let that become the reason why we're not getting that. The level of technology we implement in these sites also drives how we look at price and how we develop price for our customers. Finally, what I would say is the thing we have done really in the last couple of years is we've made sure we've solidified our pricing for all environments. We make sure that we are contractually set, whether it's limits or whether it's energy cost, whatever we make sure all pass-through that we have to get goes into our contracts.

Yes, we are writing contracts for returning investment capital. What we are seeing is as we invest into technology, our customers are willing to share the burden as well, which keeps our returns at a higher level. We have a quite balanced base of close book hybrid contracts, which makes up about 55% of the business and 45% is coming from cost plus open book business, which is a capital mechanism; which is quite limited capital all play from our perspective. This helps our returns in the long-term.

Got it, understood. And then you mentioned, oh, sorry, I didn't know if you were finished there. Is that…

Yes, go ahead please.

Yes. Okay, great. So just wanted to ask, you mentioned labor availability has gotten a little bit better. How do you think about what the limiting factors are on your ability to grow for 2023 or 2024, given the level of demand that you are seeing, which seems like it continues to be pretty robust? Are there any limiting factors on your ability to grow or the rate at which you can expand?

We can grow faster if we write further contracts, but we have a certain governance mechanism as we highlighted, the risk in this business is not writing high-quality contracts. We are very careful about it; we are writing high-quality contracts and we are seeking a high return expectation as well as differentiating with our customers. That's the limiting factor, but we will continue to focus on writing high-quality contracts and delivering to our shareholders.

Got it. Okay, that's great color. Thanks for the time guys.

Thank you.

Thank you. Our next question is from Casey Deak with Stifel. Please proceed with your question.

Hey, thanks gentlemen.

Hello.

Hey, really my questions would be on the information I know you've talked about the 30% through the automated sites for revenue. Is there something that we are driving to? Is there a number you guys would want to share on the percentage of revenue that we would like to have coming through those sites or any near-term view of that?

Yes, Casey, it's Malcolm, let me take that question. First and foremost, we measure automation across our business. The way we measure what we're putting into the sites is when it's basically that measure is driven from where we have sites that are broadly highly automated. Automation is really driving the site. It's the core of the site. But on top of that, we've got a huge rollout where we are deploying technology, returfitting technology across all of the other locations that we operate. What we've seen this quarter means a strong opportunity for us. We're very excited about the future improvements and strategies for our business and the positioning that automation will provide over the coming years.

Ladies and gentlemen, that is all the time we have for questions today. I'd like to hand a call back to Malcolm Wilson for any closing remarks.

Okay, thanks Doug. I just want to say a few words before we close. This is our fifth earnings call and in every call that we've delivered, we've talked about and we've delivered strong performance. I’m probably very poignant right now because we're in a very changing macro environment. We're going into a new environment. As you're seeing no difference for GXO, we're delivering very strong numbers. This is a super resilient business. If we do see any big downturn next year, our company is ready for it. We're rock solid, investment grade and the demand for our service, I believe, will skyrocket if we really end up in that situation. But let's hope we all don't end up in that scenario. You will have seen today that everybody who you speak to on this call, we are a sleeves rolled up management team. It's in part that management focus as being a pure play contract logistics. We're only focused on what happens in the four walls of the warehouse, and that's helping us navigate the company to success. We're strong across all of our regions. Baris has just mentioned there is no real difference to see between what's happening in our continental European business, our UK business and North American business. We are doing well across each region and each vertical in its own right is strong and doing well and has very good prospects for the year ahead. We look forward to seeing many of you on our Investor Day in January. With that, I just want to say finally, thanks everybody for your support for GXO. We're looking forward to having further contact in the future. We will now close the call. Thank you.

Ladies and gentlemen, this concludes today's conference. Thank you for your participation. You may disconnect your lines at this time. Have a wonderful day.