Good afternoon, and welcome to Open Lending's First Quarter 2024 Earnings Conference Call. As a reminder, today's conference call is being recorded. On the call today are Chuck Jehl, Chief Financial Officer and Interim Chief Executive Officer, Cecilia Camarillo, Chief Accounting Officer. Earlier today, the company posted its first quarter 2024 earnings release and supplemental slides to its Investor Relations website. In the release, you will find reconciliations of non-GAAP financial measures to the most comparable GAAP financial measures discussed on this call. Before we begin, I would like to remind you that this call may contain estimated or other forward-looking statements that represent the company's view as of today, May 7, 2024. Open Lending disclaims any obligation to update these statements to reflect future events or circumstances. Please refer to today's earnings release and our filings with the SEC for more information concerning factors that could cause actual results to differ materially from those expressed or implied with such statements. And now I'll pass the call over to Mr. Chuck Jehl. Please go ahead.

Thank you, operator, and good afternoon, everyone. Thank you for joining us today for Open Lending's First Quarter 2024 Earnings Conference Call. Before I discuss our quarterly highlights, I want to take a moment to thank our Board of Directors and our team members at Open Lending for their confidence and trust in me. We have an experienced executive leadership team across functions. And joining me today on the call is Cecilia Camarillo, our Chief Accounting Officer, who will discuss the Q1 financial results in more detail. With that, let's review the first quarter financial highlights. I am pleased to report that in the first quarter of 2024, we exceeded the high end of our guidance range for both certified loans and revenue and exceeded the midpoint for adjusted EBITDA. Despite the continued impact of elevated interest rates, automotive industry-specific challenges, and credit union lending capacity constraints, we certified 28,189 loans during the quarter, which was a 7% sequential increase compared to the fourth quarter of 2023. We generated total revenue of $30.7 million and adjusted EBITDA was $12.5 million. Looking forward, we're encouraged by the trends that we are beginning to see in the auto industry and the signs that our credit union customers' lending capacity challenges are improving slightly. First, let's turn to the automotive industry. Cox Automotive recently increased their 2024 sales forecast for new and used autos. The latest forecast anticipates a 1.6% and 3.2% year-over-year growth in new and used retail SAAR, respectively, compared to flat for both metrics in the original forecast for 2024. Affordability has also improved as inventory levels continue to build with new autos seeing a 47% increase and used auto inventories realizing an 8% increase year-over-year. As a result, vehicle prices moderated with new auto transaction prices decreasing by 2.7% and used auto prices decreasing by 2.5% year-over-year. To put this in perspective, the Cox Moody's Affordability Index, a measure of weeks' income needed to purchase a new light vehicle, declined to 36.9 weeks in March, down from its peak of almost 42 weeks in the fourth quarter of 2022. While this is the third consecutive month of decline, we still remain above the pre-COVID average of 33 to 34 weeks. For used vehicles, Cox revised its forecast for the Manheim Used Vehicle Value Index, which is now expected to decline a modest 0.7% by the end of 2024 compared to a 0.5% increase previously. This should lead to continued moderation in used vehicle prices, which should further improve consumer affordability. We're encouraged by the improvement of these key metrics but recognize the auto market conditions are still transitioning towards a return to normalcy. Inventory levels are improving but remain more than 20% lower than pre-COVID averages, while transaction prices in the Manheim remain over 30% higher. Additionally, interest rates remain elevated at 23-year highs and are likely to be higher for longer based on the latest outlook from the Federal Reserve. This translates to a lower SAAR than pre-COVID averages with 2024 total used SAAR forecasted to be 36.6 million units and 2024 total new SAAR forecasted to be 15.7 million units. While growing relative to 2023, both are approximately 10% lower than pre-COVID levels. Let's turn to our credit union customers. Preliminary first quarter 2024 results from Callahan, a leading third-party data provider within the credit union industry, reflected a 78 basis point gain or almost 40% increase in share or deposit growth from 1.99% in the fourth quarter of 2023 to 2.7% at the end of the first quarter of 2024. We are encouraged by the fact that we have observed 2 consecutive quarters of improvement in share growth across the credit union industry. That said, loan-to-share ratios remain at approximately 85% near pre-COVID highs. This indicates that credit unions continue to experience lending capacity challenges. We closely monitor these 2 key metrics that serve as leading indicators of credit union loan activity. Specifically, we are looking for sustained improvement in share or deposit growth, which would subsequently lead to a decline in loan-to-share ratios. As seen in prior cycles, when this occurs, there is a corresponding increase in credit union lending capacity. Now I'll provide an update on our 2024 strategic priorities. We remain focused on optimizing our core credit union and OEM businesses while expanding our penetration into bank and finance companies. First, on optimizing our credit union and OEM businesses, where our expectation is to excel as trusted partners for both our customers and insurance carriers, while controlling our costs and optimizing profit margins. We have and continue to enhance the capabilities of our account management and sales efforts to deliver superior service to our existing customers in order to expand our wallet share and to more efficiently acquire and onboard new customers. During the first quarter of 2024, we added 11 new accounts compared to 8 in the first quarter of 2023, a 40% increase year-over-year. Important to note, of these 11 accounts, approximately 1/3 were larger accounts with combined total assets of over $8.5 billion. In addition, I am pleased to report that 30% of these 11 new accounts have already produced their first certified loan, which is a testament to the efforts of our sales and account management teams' execution of our strategy of getting a new account to revenue generation faster by focusing on institutions with loan origination systems for which we already had integrations. An example is OneAZ Credit Union, which is headquartered in Phoenix, Arizona, with over $3.4 billion in total assets and has a healthy loan-to-share ratio. Through our partnership, OneAZ will utilize our Lenders Protection platform in their market under their recently launched Credit Flex Auto Program, which will help them expand access to auto loans for the underserved populations of Arizona, while also protecting the assets of its members from the downside risk of defaults on auto loans. Additionally, we recently hosted a client advisory council meeting with several of our top credit union customers to discuss industry trends they're experiencing and gather feedback on new tools and capabilities to ensure Open Lending is positioned to deliver continuous innovation and superior support to our customers. Turning now to our product. We continue to be encouraged by the results of our new enhanced Lenders Protection proprietary scorecard launched in the fourth quarter of 2023. The new Scorecard has decisioned over 1.2 million applications and is performing in line with our expectations. As you may recall, the new scorecard incorporates 3 new alternative data sources, providing us access to 350 million detailed transactions, over 170 million consumer checking accounts and an expanded suite of credit report attributes developed and maintained by TransUnion. Our AI and machine learning-based model can identify the most predictive credit risk attributes for borrowers. With the early data from a full quarter of operating under our new scorecard, we are even more confident in our ability to lower default frequency by better predicting and pricing risk, which we expect will further improve the performance of the Open Lending portfolio. To speak a bit more about performance, while the macroeconomic pressures over the last 18 to 24 months have been challenging, our portfolio has performed in line or slightly better than the average delinquencies for the S&P consumer finance sector in the non-prime credit spectrum. Based on the age of our back book, where the worst vintages are near the end of their peak default periods, we expect to see our delinquency rates continue to flatten and moderately improve in 2024. Additionally, for the most recent 2023 vintages, we are seeing signs of improved outlook based on early delinquency metrics. This is a testament to the pricing and the credit tightening actions that we took over the last 2 years, including a nearly 20% increase in insurance premiums across our portfolio since the first quarter of 2022, as well as early validation of our new scorecard's ability to better predict defaults and lower frequency. Furthermore, we continue to modify our program to yield better results for our lenders, our insurance carrier partners, and ultimately Open Lending. In the first quarter of 2024, we tightened our credit and underwriting guidelines by adjusting our score cutoffs to eliminate the worst performing credit bins. In this period of challenging macroeconomic conditions, we are committed to protecting the profitability of all stakeholders in our ecosystem by declining loans that put unnecessary risk on Open Lending, our carrier partners, and our lenders. In addition to credit tightening, we commenced targeted price optimization that is calibrated to our new scorecard. This is an ongoing process, but the first change led to a premium decrease in our direct channel, which is our best performing channel from an ultimate loss ratio perspective. This is important, as all stakeholders can benefit from increased certified loan volume from our lower-risk channel. In addition, we implemented a premium increase on lower performing portions of our book within the indirect channel to more appropriately price for the risk. With the launch of the new scorecard, we can be more targeted when pricing for risk. Turning to our insurance carriers. We recently hosted our partners in Austin. It was a great opportunity to discuss our underwriting strategies and our priorities and gather feedback to ensure full alignment. We are encouraged that they share our optimism for the future and support the actions that we are jointly taking in our underwriting and pricing. Now let's turn to our second strategic priority for 2024, further expanding our penetration into the bank and finance company market, where Open Lending has historically been underpenetrated relative to the credit union end markets. Based on our conversations to date, we believe these lenders have the capacity and the appetite to lend in this environment. We recently hired an experienced team who will bring existing relationships and can sell our unique value proposition into this market. The team has built a robust pipeline of opportunities, including ongoing conversations with large national banks, community and regional banks, and finance companies. While we're encouraged by the progress we are making, we understand these banks and finance companies have longer sales cycles and more complex integrations. But based on our analysis, the average participant represents a meaningfully larger certification opportunity than we traditionally see from credit unions. Before I turn the call over to Cecilia to go over our first quarter 2024 results, I wanted to personally thank the entire team at Open Lending for your continued support and dedication to our company. I am proud of what we have accomplished in your execution to deliver these positive results despite the current market backdrop. I remain confident in the long-term opportunities ahead of us, and I am encouraged by the early signs of improvement in market conditions. The underserved near and non-prime consumers need us and our lender partners now more than ever. With that, I'd like to turn the call over to Cecilia.

Thank you, Chuck. During the first quarter of 2024, we facilitated 28,189 certified loans compared to 32,408 certified loans in the first quarter of 2023. Total revenue for the first quarter of 2024 was $30.7 million, which includes an ASC 606 negative change in estimate of $1.1 million associated with our profit share compared to $38.4 million in revenue in the first quarter of 2023, which included a positive change in estimate of $0.7 million. As Chuck mentioned, Q1 certified loans and revenue both exceeded the high end of our guidance range. To break down total revenues in the first quarter 2024, program fee revenues were $14.3 million. Profit share revenues were $13.9 million, net of the previously mentioned negative change in estimate, and claims administration fees and other revenue were $2.5 million. As a reminder, profit share revenue is comprised of the expected earned premiums less the expected claims to be paid over the life of the contract and less expenses attributable to the program. The net profit share to us is 72% and the monthly receipts from our insurance carriers reduced our contract assets. Profit share revenue in the first quarter of 2024 associated with new originations was $15 million or $533 per certified loan as compared to $17.9 million or $552 per certified loan in the first quarter of 2023. The first quarter 2024, $1.1 million negative change in estimate is associated with cumulative total profit share revenue recognized of approximately $395 million for periods dating back to January 2019, which was the ASC 606 implementation date and represents over 400,000 insured in-force loans in the portfolio. Importantly, to put this in perspective, the cumulative profit share change in estimate since 2019 is a positive $4.4 million. Operating expenses were $17.7 million in the first quarter of 2024 compared to $15.8 million in the first quarter of 2023. Operating income was $7.3 million in the first quarter of 2024 compared to operating income of $17.1 million in the first quarter of 2023. Net income for the first quarter of 2024 was $5.1 million compared to a net income of $12.5 million in the first quarter of 2023. The Basic and diluted net income per share was $0.04 in the first quarter of 2024 as compared to $0.10 in the first quarter of 2023. Adjusted EBITDA for the first quarter of 2024 was $12.5 million as compared to $21.2 million in the first quarter of 2023. Excluding profit share revenue change in estimate, we generated $13.6 million in adjusted EBITDA in the first quarter of 2024. And there's a reconciliation of GAAP to non-GAAP financial measures that can be found at the back of our earnings press release. We exited the quarter with $380.6 million in total assets, of which $247 million was in unrestricted cash, $31.9 million in contract assets, and $68 million in net deferred tax assets. We had $169.1 million in total liabilities, of which $143.2 million was outstanding debt. I would like to turn the call back over to Chuck to discuss our guidance for the second quarter. Chuck?

Thanks, Cecilia. Now moving to our second quarter 2024 guidance. While we are encouraged that market conditions appear to be improving, the following factors were considered in our second quarter 2024 guidance: continued high interest rate environment and the possibility of being higher for longer, lower than pre-COVID inventory levels, and higher than historical vehicle prices continue to present affordability challenges for consumers; used and new SAAR that remains lower than pre-COVID levels despite year-over-year growth; near historic high loan-to-share ratio, combined with historically low share growth that continue to limit credit unions' lending capacity; and senior lending officers continue to weigh their portfolios toward prime and super prime as they manage their risk appetite and balance sheets. Accordingly, our guidance for the second quarter of 2024 is as follows: total certified loans to be between 27,000 and 30,000; total revenue to be between $29 million and $33 million; and adjusted EBITDA to be between $10 million and $14 million. We have a strong balance sheet with no near-term debt maturities and generate positive cash flow, which provides us with the financial flexibility to make targeted investments to accelerate revenue growth, which positions us well to capture pent-up demand as market conditions continue to improve. We will focus on optimizing our profitability by both accelerating revenue and controlling costs. We'd like to thank everyone for joining us today, and we will now take your questions.

We will now begin the question-and-answer session. Our first question comes from Joseph Vafi with Canaccord.

And I see the steady results here in the quarter. Just wanted to drill down into the sequentially of certs a little bit. If we could kind of maybe discuss seasonality if tax season really had anything to do, you think, with Q1? Or do you think it's just the number of partners growing and maybe some other incremental improvements to the backdrop? And then I'll have a follow-up.

Joe, it's Chuck. Yes, I think Q1, obviously, I would say Q1 seasonally is our best quarter. I'd say March is usually one of our best months of the year, and that is driven by the tax season and the uptick there in tax refunds. But we're encouraged by the application volume and what we're seeing into the second quarter as well. And so, March was a good month for us due to the tax season.

Okay. That's great. Regarding some of the larger strategic partners and their discussions and integrations, do you think it’s possible for these bank partners to go live this year? Or are there other factors we should consider that might affect the speed of their adoption?

You're right. Yes. Regarding the bank initiative, we have hired the team, and they are now on board. They bring strong relationships to us and are currently in the process of getting fully licensed and familiarizing themselves with our products. There will be some ramp-up time before they actually go live, and the integrations with their loan origination systems are more complex, as we have mentioned. However, we believe we might start certifying loans later this year.

And the next question comes from Kyle Peterson with Needham.

Great. I wanted to touch a little bit on the credit tightening initiatives you mentioned. Could you clarify when in the quarter you implemented those actions? Also, do you have any estimate of what percentage of the book or loan certification volume that applied to?

Yes, I will start. We implemented the new scorecard in October, our LP 2.0, so we had a full quarter in Q1 using the enhanced scorecard. The credit tightening we applied during the quarter focused on adjusting our score cutoffs, raising them from 475 to about 575. This means we are taking less risk on the higher-risk credit categories, resulting in approximately a 5% reduction in our volume. As mentioned in the prepared remarks, our goal with the enhanced scorecard is to improve our ability to predict defaults and take on less risk. We are pleased with the 1.2 million applications processed under this new system and our ability to execute it effectively. This represents the main tightening we are implementing. Additionally, over the past couple of years, we have increased insurance premiums — 5% last year and about 13% in Q2 of 2022. These changes are helping us cut off higher-risk premiums and exclude riskier loans, while also improving our capture rate for better credits. This is yielding positive results that will contribute to our profit share over time.

That's helpful. Could you provide a follow-up on the outlook? It seems to suggest stable trends in revenue from certificates. Considering the fundamentals, should we anticipate stable loan certificate volumes or revenue? Is this a solid run rate given the current macroeconomic uncertainty with interest rates? How should we approach the fundamentals if we continue in this environment?

Yes. If you consider the improving conditions in the auto market, inventories for both new and used vehicles are slightly better. Consumer affordability is showing some signs of improvement. However, consumer sentiment remains challenging. The retail sales rates for used and new vehicles are projected to improve, which is a positive sign. Nevertheless, the interest rates are still high, and vehicle prices remain about 30% above pre-pandemic levels. While there are indications of improvement, we are still on the path back to normalcy. Looking at the bottoming process of the market, we are encouraged that our credit unions' loan-to-share ratios have been stable at 85% over the last couple of quarters. Both loan-to-share and share growth are showing improvement, which aligns with our report indicating deposit growth. Historically, this deposit growth leads to increased lending activity among credit unions. It’s a gradual process, but we believe we may be nearing the bottom and starting to recover, although it will take time.

And the next question comes from Zachary Oster with Citizens JMP.

We were working through the Q2 guidance, and I kind of just want to get a better sense of what the profit share may look like for dynamics in the next quarter and also the next few quarters?

Yes. Considering the profit share, we estimate the current vintage for Q1 to be just over 530 unit economics, specifically 533. This is based on the new scorecard we are using for decision-making and the stress tests we've conducted on the portfolio. We've mentioned in previous calls that given the current environment, we are applying pressure to three components of profit share that influence the revenue model: the severity of loss, the frequency of defaults, and prepayment speeds. For the first quarter, we are projecting a loss ratio of about 62%, which we believe is a reasonable estimate given the existing conditions. Therefore, we consider a profit share range of approximately 500 million to 550 million to be a good benchmark.

And the next question comes from John Davis with Raymond James.

This is Taylor on for JD. Maybe just to start on the 11 signed lenders for the quarter. Just curious if you're mostly having success in signing new lenders on the bank or credit union side. And then just any additional commentary on how OEM conversations are progressing as you've called out multiple large prospects in the pipeline recently?

Yes, in the quarter, we signed 11 accounts, with 10 being credit unions and one being a bank or finance company aligned with our 24 priorities and initiatives. We have a strong pipeline and a new team focused on targeting bank customers, as this area is underpenetrated and we aim to expand our efforts there. As I mentioned in response to Joe's earlier question, integrating with banks is more complex and takes time, but we are optimistic about having certifications later this year. Banks are becoming more active as OEMs increase their market share with current incentives, providing another opportunity for us in the bank channel. While credit unions made up 10 of the 11 new accounts, we are particularly proud that about one-third of these accounts were integrated online and received their first certification during the quarter, which is a great achievement by our team. We are concentrating on accelerating the timeline to first revenue.

Got you. Good to hear. And then maybe just as a follow-up, just any update on your expectations for refi certs throughout the year. It looks like they declined about 6% year-over-year and declined sequentially. And obviously, I understand it's rate dependent, but just curious to hear what you expect given the higher for longer commentary.

Yes, I'll address your OEM question. I realize I may not have explained it well last time, but the OEM opportunity is still very much alive. The pipeline remains strong with ongoing conversations, and we are actively selling into that channel, which we’re excited about. As in the past, we will discuss OEMs once we have them signed up rather than speculating, as it's still a significant opportunity for us. Can you please repeat the latter part of your question?

Yes, it's all on refi, general refi.

Yes. We have discussed the refinancing situation, emphasizing the need for rates to stabilize, which they have. We haven't observed significant movement since July or August of last year. Our refinancing partners indicate a stabilization period of about 4 to 6 months, which we have now experienced. Our volume for refinancing was a little under 4% in Q1, down from approximately 8% in Q1 of last year. While we have seen this stabilization, the larger issue relates to our credit unions and the lending capacity of some of our larger customers who are still facing constraints and challenges. Once these issues are resolved, we will have another opportunity in the refinancing business. It's not a matter of if, but when that will happen, though these challenges need to be addressed first, even in a declining rate environment.

At this time, there are no further questions. I would now like to turn the conference back over to Chuck Jehl for any closing remarks.

Okay. Again, thank you for joining us today, and thank you to the Open Lending team for delivering these positive results in the first quarter of 2024. I hope everybody has a great evening. Thank you...

The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.