NICE Ltd 6-K, filed Aug 3, 2020
NICE Ltd. (NICE)
6-K
2020-08-03
For: 2020-08-03
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on August 3, 2020.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of July 2020 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant's Name into English)
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13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
99.1 NICE Actimize SURVEIL-X Selected by Global Investment Platform eToro to Guard Against Market Manipulation and Ensure Compliance, Dated July 1, 2020.
99.2 NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting, Dated July 2, 2020.
99.3 NICE Actimize Named a Leader in the IDC MarketScape 2020 Enterprise Fraud Management Report, Dated July 9, 2020.
99.4 NICE Actimize Enhances SURVEIL-X Holistic Trade Surveillance Solution with Self-Service Analytics for Custom Risk Detection, Dated July 20, 2020.
99.5 NICE Robotic Process Automation and Minit Partner to Expand Breadth and Depth of Opportunity Discovery, Dated July 21, 2020.
99.6 NICE inContact CXone Wins 2020 BIG Innovation Award, Dated July 22, 2020.
99.7 NICE Satmetrix Benchmark Finds 57% of Contact Center Employees Working From Home Due to COVID-19 Are Now More Likely to Recommend Employer, Dated July 23, 2020.
99.8 NICE Delivers the Market’s First Real-Time Interaction Guidance, Powered by Its Groundbreaking ENLIGHTEN AI Platform, Dated July 27, 2020.
99.9 NICE Actimize Launches Advanced SURVEIL-X Conduct Risk Capabilities to Uncover Employee Misconduct and Market Abuse, Dated July 29, 2020.
100.0 NICE Actimize Wins “Best Market Surveillance” Category in WATERS 2020 Sell-Side Technology Awards, Dated July 30, 2020.
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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By:
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/s/ Tali Mirsky | ||
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Title: Corporate VP, General Counsel and Corporate Secretary
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| Dated: August 3, 2020 |
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EXHIBIT INDEX
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
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Exhibit 99.1
NICE Actimize SURVEIL-X Selected by Global
Investment Platform eToro to
Guard Against Market Manipulation and Ensure Compliance
SURVEIL-X reduces false positives and costs by enabling financial institutions to tailor alert thresholds to their
customers’ trading activity
Hoboken, NJ, July 1, 2020 – Offering
a wide range of solutions protecting digital financial services, NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, was selected by eToro, the global, multi-asset investment platform, to implement the SURVEIL-X
Markets Surveillance solution. Focused on providing access to global financial markets, eToro currently has a collaborative community of more than 13 million registered users located in more than 100 countries.
Leveraging NICE Actimize’s SURVEIL-X Markets Surveillance solution, an integral part of its SURVEIL-X Holistic Surveillance suite, eToro
will augment its critical compliance infrastructure to guard against market manipulation and ensure compliance across its trading products, targeting support for equities, commodities, ETFs, CFDs and more. eToro will also utilize NICE Actimize’s
industry-leading case management capabilities providing robust evidence of a strong and repeatable compliance process.
The NICE Actimize SURVEIL-X Markets Surveillance application enables securities trading firms like eToro to quickly and cost
effectively detect sophisticated forms of market manipulation including pump and dump, layering and insider trading. Also important, SURVEIL-X Markets’
configurable rules engines reduce false positives and costs by enabling firms to tailor alert thresholds to their customers’ trading activity.
Offering premium surveillance capabilities without the expense of on-premise solutions, the SURVEIL-X Holistic Surveillance cloud-native
suite offers faster deployment; reduced infrastructure; operational, training and maintenance costs; hassle-free upgrades; seamless scalability; improved resiliency and security.
“As a global, multi-asset investment platform, we are
committed to providing a reliable, fully compliant brokerage experience, protecting customer assets while offering full transparency and meeting the needs of global regulators,” said Avi Sela, COO of eToro. “To accomplish this, we chose financial markets compliance innovator NICE Actimize to provide solutions which address the rapidly
changing landscape. We required a solution that would adapt to the broad range of emerging assets we offer, and NICE Actimize was the choice which had the
adaptability to meet our current and future needs.”
“As we serve the global investment community, we provide broad, consistent global coverage via standard models for equities, fixed income, foreign exchange, swaps, futures and options along with ease of deployment and seamless scalability,” said Chris Wooten, EVP, NICE. “With more than 12 years’ experience implementing OTC instrument markets surveillance, our out-of-the-box detection scenarios provide superior analytics that
have been successfully implemented by numerous top tier global clients. We recognize eToro’s commitment to the highest standards of customer safeguards and are excited to provide its global investment platform secure and cost-effective
protection.”
NICE Actimize’s SURVEIL-X Markets Surveillance application provides a comprehensive package of surveillance models that
enables global regulatory compliance across products and markets. The solution’s proven analytics capabilities offer fully automated surveillance and end-to-end workflow management, investigation, audit and reporting/dashboard capabilities.
For additional information on the NICE Actimize SURVEIL-X
Markets Surveillance solution, click here.
About eToro
eToro was founded in 2007 with the vision of opening up the
global markets so that everyone can invest in a simple and transparent way. The eToro platform enables people to invest in the assets they want, from stocks and commodities to cryptoassets. We are a global community of more than thirteen million
registered users who share their investment strategies; and anyone can follow the approaches of those who have been the most successful. Due to the simplicity of the platform users can easily buy, hold and sell assets, monitor their portfolio in
real time, and transact whenever they want. www.etoro.com
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-646-408-5896, NICE Actimize, cindy.morgan-olson@niceactimize.com
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting
Demonstrating another strong performance, NICE acknowledged for growth and innovation
through cloud and analytics
through cloud and analytics
Hoboken, N.J., July 2 2020 – NICE (Nasdaq: NICE) today announced that it has once again been
named market share leader in contact center workforce optimization (WFO) by DMG Consulting LLC for 2019. NICE demonstrated a 37.3 percent share in contact
center WFO, reflecting 7.7 percent year-over-year growth. A leading independent research and consulting firm, DMG also acknowledged NICE's leadership position in several other categories including contact center recording revenue, direct and indirect
sales in WFO, non-contact center recording, North America market share, service revenues, WFO and recording solutions and more.
In DMG's report entitled "Contact Center Workforce Optimization Market Share Report”, NICE retained its leadership in the cloud hosted
SaaS solutions domain with 38.6 percent market share, an increase of 6.1 percent over the previous year and 16.1 percentage points more than the nearest competitor. NICE was also recognized as the market share leader based on total company GAAP
revenue with a 41 percent share of the market for 2019, signifying a 9 percent growth year-over-year.
In another segment, the analyst firm’s report noted NICE’s leadership in sales of voice recording solutions with a 48.7 percent market
share, a sizeable increase from 28.3 percent in the previous year and led the closest competitor by 35.1 percentage points. NICE is also the leader in WFO and recording with 37.3 percent market share, demonstrating growth of 6 percent in 2019 over
the previous year.
Donna Fluss, President, DMG Consulting, said, “2019 was a strong year for contact
center investments. Historically, WFO solutions have performed well both in good and challenging economic times. In recent months, many contact centers demonstrated their agility by rapidly enabling employees to work from home. We hope that contact
center executives will make the necessary changes to their customer service operations to enable them to cost-effectively deliver an outstanding customer experience.”
Barry Cooper, President, NICE Enterprise
Group, said, "Customers are increasingly looking for technology solutions that help their business meet their CX agility needs. DMG’s analysis once again reflects the increased customer adoption of NICE’s innovative, flexible and agile WFO
solutions. We believe this report testifies to NICE's role in ensuring continued customer experience excellence no matter which environment businesses operate in. We're pleased to have been named the contact center WFO market share leader by DMG."
To learn more about NICE's WFO solutions, please click here.
For more information about NICE's recording solutions, please click here.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Actimize Named a Leader in the IDC MarketScape 2020 Enterprise Fraud
Management Report
The inaugural IDC MarketScape cites that the NICE Actimize platform is proven to work at extreme scale with high
performance and reliability and that its AI-enabled alert and case management can provide efficiency gains across
fraud operations teams
Hoboken, N.J., July 9, 2020 – NICE Actimize, a NICE business (Nasdaq: NICE) and a leader in Autonomous Financial Crime Management, today announced that IDC, a global provider of
market intelligence, has named NICE Actimize a Leader in the inaugural “IDC MarketScape: Worldwide Enterprise Fraud Management in Banking 2020 Vendor Assessment.” (Doc #US45617020
July 2020).
Steven D’Alfonso, Research Director, IDC
Financial Insights, said, “Banks should consider fraud as a strategic priority within the overall digital transformation strategy of the
organization. Forward-looking banks view fraud management as an important component of managing the customer experience, leveraging fraud analytics to enhance product and service offerings. The growth of digital and mobile banking as well as
expanding ecommerce and digital payments necessitates that banks can identify potential fraud in real time. In addition, they must be agile enough to quickly adapt to changing fraud threats and trends, identify suspicious activity across channels,
and detect organized ring activity. Congratulations to NICE Actimize on its strong performance in this report.”
The report’s profile noted that “NICE Actimize specializes in delivering comprehensive enterprise fraud applications for the banking
industry. It provides a full suite of products in its Integrated Fraud Management (IFM) platform. IFM-X is the company's next-generation IFM platform designed to leverage
automation and machine learning to streamline its bank customers' enterprise fraud management operations.”
Summarizing NICE Actimize’s strengths in Enterprise Fraud, the IDC MarketScape Enterprise Fraud Management report cited several key areas,
noting, “The NICE Actimize platform is purpose built for traditional financial services organizations and is the primary market that the company serves; however, its agility means it can also provide benefit to nonbank financial institutions. The
platform is proven to work at extreme scale with high performance and reliability. AI-enabled alert and case management can provide efficiency gains across fraud operations teams.”
In addition, the report also stated that “NICE Actimize offers a managed analytics service leveraging data gathered through its regionally
based fraud intelligence service, ActimizeWatch. The benefit of this to buyers is that new fraud detection models and features can be delivered to bank fraud teams based on data gathered across the industry.”
Craig Costigan CEO, NICE Actimize, stated, “The IDC MarketScape report reflects the significant investments that NICE Actimize has made in its Enterprise Fraud offerings, that leverage advanced
analytics, automation and machine learning capabilities designed to quickly adapt to the changing fraud patterns inherent in our market today. The IDC MarketScape Enterprise Fraud report provides an independent assessment of the market and NICE
Actimize is proud to be recognized as a Leader in this report.”
The IDC Financial Insights study presents a 2020 vendor assessment of worldwide enterprise fraud
management (EFM) technology providers. This research quantitatively and qualitatively assesses
multiple characteristics that help explain a technology supplier's success and position in the
marketplace relative to its peers.
To download an excerpt of the IDC MarketScape report, please click here.
IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications
technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given
market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework
also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq:NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-646-408-5896, NICE Actimize, cindy.morgan-olson@niceactimize.com
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect
of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Actimize Enhances SURVEIL-X Holistic Trade Surveillance Solution with Self-
Service Analytics for Custom Risk Detection
SURVEIL-X Studio enables FSOs to rapidly create, test and deploy custom analytic
risk detection models to close regulatory and operational risk gaps
Hoboken, N.J., July 20, 2020 – In the world of financial services, regulations and business risks are constantly evolving. Surveillance models that get the job done today could be out-of-date
tomorrow, potentially exposing firms to fines and reputational damage. To address this challenge, NICE Actimize, a NICE (Nasdaq: NICE) business and
the leader in Autonomous Financial Crime Management, has
introduced an enhancement to its SURVEIL-X Holistic Trade Surveillance solution that provides self-service analytics, called SURVEIL-X Studio. This all-in-one approach enables Financial Services Organizations (FSOs) to rapidly create, test and deploy
custom analytic risk detection models.
Instead of wasting time coding, and sourcing and scrubbing data, business analysts who use SURVEIL-X Studio can focus their expertise on
creating risk models to close coverage gaps and solve complex compliance challenges. Non-technical business analysts can effortlessly create models using SURVEIL-X Studio’s drag-and-drop interface, choosing from an expansive library of customizable
templates or easily building their own rules from scratch.
SURVEIL-X Studio also features built-in integrations to data services (including trading data and market data), and common
business functions and calculations (including currency conversions and market trends).
Chris Wooten, Executive Vice President,
NICE, stated, “Today, many firms are attempting to plug surveillance gaps with in-house solutions or by mixing and matching out-of-the-box products from different technology providers. These temporary measures don’t provide complete coverage
and may force analysts to work in silos which can be risky, costly and time consuming. With SURVEIL-X Studio, NICE Actimize has leveraged decades of experience to create an all-in-one, self-service analytics solution tailored to the needs of
financial services organizations. Firms get complete surveillance coverage without the added costs, hassles and limitations of in-house or multi-vendor solutions.”
Using SURVEIL-X Studio, testing and implementing risk models is fast, easy and seamless; business analysts can deploy rules into tests and
promote them to production with a single click with fully auditable, built-in change control processes guiding them every step of the way. Additionally, once rules are deployed into production, all alerts are delivered to analysts on the same ActOne case management platform, for a consistent,
seamless user experience. ActOne’s rich visual alerting capabilities provide comprehensive graphical representations of all detected risks, along with detailed timelines of events and explanations of alerts, leveraging a broad range of risk factors,
including communications, trades and more.
SURVEIL-X Studio is part of NICE Actimize’s SURVEIL-X, the industry's first AI-powered, cloud-native, true holistic surveillance solution. SURVEIL-X detects all forms of risky behavior to ensure compliance with key global
regulations, including MiFID II, Dodd-Frank, MAR, Regulation Best Interest and others. SURVEIL-X offers unparalleled risk coverage for buy- and sell-side firms, insurance companies, crypto exchanges, regulators and more by enabling accurate detection
and rapid, thorough investigation of market abuse, inappropriate sales practices, conduct risk and other undetectable compliance risks to insulate firms from fines and reputational damage.
Learn more:
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For further information on SURVEIL-X and SURVEIL-X
Studio please click here.
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To learn how to leverage self-service analytics to improve your firm’s risk coverage capabilities, please click here to view our recorded webinar. Registration required.
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About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers' and investors' assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Cindy Morgan-Olson, 646-408-5896, cindy.morgan-olson@niceactimize.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the
“Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business
conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements;
decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss
of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other
security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange
Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE Robotic Process Automation and Minit Partner to Expand Breadth and Depth
of Opportunity Discovery
Combining NICE's AI and analytics infused desktop process mining capabilities with Minit's visually enriched
approach boosts process automation discovery accuracy, driving improved return on investment
Hoboken, N.J., July 21, 2020 – NICE (Nasdaq: NICE) today announced that it's Robotic Automation business has partnered with Minit to help organizations discover optimal processes to automate
graphically with unparalleled accuracy. Combining Minit’s visual and interactive process maps and statistics with the AI-driven desktop analytics capabilities of NICE’s
Automation Finder enables graphical mapping and prioritization of end-to-end processes with the finer sequences and routines. This clear visual prioritization and mapping of automation processes result in increased deployment success, operational
efficiency and return on investment (ROI).
In their December 2019 report entitled 'Predicts 2020: RPA Renaissance Driven by Morphing Offerings and Zeal for Operational Excellence'
Gartner forecasts, "By 2023 50% of new RPA scripts will be dynamically generated." Further, “The integration of process mining, ingestion engines, analytics, user experience and machine learning will facilitate the creation of AI-generated RPA
scripts that mimic the capabilities of humans.” With the combination of NICE RPA's Automation Finder and Minit’s smart automation discovery technologies, NICE and Minit believe organizations can enjoy the combined benefit of these capabilities today.
Minit's visual and interactive process maps and statistics
provide a high-level view of the optimal end-to-end process candidates for automation. These insights are then deepened and enriched as NICE RPA's Automation Finder analyzes the finer process sequences making up employee desktop actions. The result
is a rich graphic display of the best processes to automate along with the optimized process sequences. The process sequences can then be seamlessly designed and built using NICE’s automation design tool, Automation Studio, and operationalized with
NEVA (NICE Employee Virtual Attendant). The deployed process automations
are continuously monitored and optimized, while additional opportunities for optimization are sourced.
Barry Cooper, President of the NICE
Enterprise Group, said, "Smart process automation discovery is a critical step in ensuring automation success. This partnership with Minit provides the most intelligent and comprehensive approach for choosing the processes most conducive to
automation success with flawless precision.”
Rasto Hlavac, CEO of Minit, said,
"NICE RPA's innovative technology is a perfect fit for our process mining capabilities, providing what we know is a proven way for pinpointing processes that make the most financial sense to automate. We're excited to partner with NICE in delivering
value to our customers."
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
About Minit
Minit is one of the leading providers of process mining software, globally. Our mission is to create fully transparent operations for large
enterprises based on what is really going on in their business. Our software reshapes the entire business process management cycle from automatic process discovery, through continuous monitoring and analysis of the processes in near real-time, up to
taking action to improve the process. Minit - Seamless Processes Start Here. www.minit.io
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in
technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
CXone recognized for innovation in seamless omnichannel customer experiences
Salt Lake City, July 22,
2020 – NICE inContact (Nasdaq: NICE) today announced that CXone, the world’s #1 cloud customer experience platform, was named a winner in the 2020 BIG Innovation Awards
presented by the Business Intelligence Group. The 2020 BIG Innovation Awards recognize organizations and individuals driving innovation and bringing new ideas and experiences to life across a multitude of fields.
In today’s experience economy, consumers effortlessly navigate a wide range of digital channels and increasingly expect the
businesses to do so as well, according to the latest NICE inContact CX Transformation Benchmark study. From text to chat to private social message,
NICE inContact CXone enables businesses to not only offer a diverse range of digital channels but ensures that customers and agents alike can move between them seamlessly.
“There’s a direct link between positive business outcomes and the experience you provide your customers,” said Paul Jarman, NICE inContact CEO. “As modern customers rely on digital communications, businesses need to mirror that fluid communications and
support experience. CXone’s cloud contact center platform provides a scalable, business-ready solution with digital-first omnichannel functionality. NICE inContact continuously strives to perfect how exceptional customer experiences are delivered,
and this honor from the Business Intelligence Group shows we’re meeting that goal.”
NICE inContact CXone delivers the world’s
most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. With digital-first omnichannel, CXone
now makes it possible for global organizations of all sizes to reach more customers using voice and a vast range of digital channels such as SMS text, Facebook Messenger, Twitter, or WhatsApp – all unified on the CXone cloud customer experience
platform.
“Innovation has become a major theme for organizations across virtually all industries and this year’s winners are a testament to
the creativity, passion and perseverance of individuals worldwide,” said Maria Jimenez, chief operating officer of the Business Intelligence
Group. “We are thrilled to be honoring NICE inContact as they are leading by example and making real progress on improving the customer experience provided by so many organizations.”
Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations
were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.
To learn more about NICE inContact CXone, click here: https://www.niceincontact.com/call-center-software.
About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact
CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by
acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate
with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE)
is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes
deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com,
CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays
in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or
standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NICE Satmetrix Benchmark Finds 57% of Contact Center Employees Working From
Home Due to COVID-19 Are Now More Likely to Recommend Employer
However, 71% of contact center managers say the shift to work at home has had a significant impact on customers
Hoboken, N.J., July 23, 2020 – NICE (Nasdaq: NICE) today announced that the NICE Satmetrix Agent Experience at Home Benchmark found that 57% of contact center employees working from home due to COVID-19
are now more likely to recommend their employers to friends, family, or peers than they were before the transition to working remotely. However, in contrast to this positive impact on employee Net Promoter Score (eNPS), 71% of contact center managers
say that their organization’s shift to work at home has had a significant impact on customers.
With the transition to remote work environments, today’s customer service managers and their teams are dealing with multiple challenges all
at once, including increased interaction volume across all channels; longer handle times, as service interactions become the first line of support for distressed consumers; more demanding customer needs, as agents are dealing with new, unusual
requests that are more complex and sometimes outside their direct control; and a new remote work methodology.
NICE Satmetrix co-founded NPS and is a trusted source for data and insights used to improve customer satisfaction, loyalty, and advocacy,
and reduce customer churn. The NICE Satmetrix Agent Experience at Home Benchmark identified three key drivers that improved eNPS that organizations can apply to increase employee engagement:
| • |
Providing the Right Tools and Technology
|
| • |
Communicating Effectively
|
| • |
Taking Quick Action for Employees
|
To address these challenges, NICE has recently introduced CXone@home
to enable the safe transition of contact center agents to work from home within hours, for organizations of all sizes and verticals. It is powered by the market-leading CXone cloud contact center platform and is offered at no charge for 60 days for
new customers. Purpose-built for remote workforces, CXone@home also includes a complete suite of workforce engagement and optimization (WFO) capabilities – including quality and coaching with analytics, performance management, and workforce
forecasting and scheduling – to ensure agents and managers are productive while working from home. The demand for CXone@home has been unprecedented by organizations of all sizes with legacy on-premises infrastructures. NICE also recently launched WEM@home and NEVA@home to drive immediate impact on service excellence
for work at home employees.
“NICE is pleased to make possible the quick transition to work at home for thousands of contact center agents and managers,” said Barry Cooper, NICE Enterprise Group President.
“Many organizations that have shifted to work from home now face challenges of engaging and ensuring performance of their newly remote and dispersed workforce, while at the same time the nature and volume of the work are rapidly changing. These same
organizations have requested CXone@home to help them deal with these challenges.”
Mr. Cooper added, “COVID-19 is changing how people work and organizations operate. Companies are adapting in order to ensure business
continuity, employee engagement, and performance. NICE is dedicated to empowering exceptional customer service in times of change.”
As the leading cloud platform for contact centers, CXone has a global, geographically redundant cloud infrastructure with built-in
elasticity to dynamically scale up or down based on demand. NICE inContact proactively monitors and continuously forecasts demand with reserves for immediate spikes in volume and the ability to add data and storage capacity immediately. Customers can
rely on the 99.99% guaranteed availability on carrier-grade network with global data centers and points of presence (POPs) as well as 24/7/365 network operations monitoring. Contact center agents using NICE inContact CXone are operating in over 100
countries.
About the NICE Satmetrix Agent Experience at Home Benchmark
In response to COVID-19, thousands of contact center agents are now working from home, helping meet customer needs across the globe. NICE
Satmetrix fielded a groundbreaking benchmark to help organizations better understand agent experience at home and learn how to proactively improve that experience while powering exceptional customer experience. Organizations interested in fielding
the survey at no cost to their teams, in order to compare themselves to the benchmark, may register here.
NICE Satmetrix gives enterprises the power to
unlock the value of CX data and insights – across the holistic customer journey from the contact center and beyond – to increase customer satisfaction, loyalty, and advocacy and reduce customer churn. A holistic, unified, and integrated Customer
Experience Management (CEM) solution, NICE Satmetrix delivers actionable customer experience insights to roles across the organization that are dynamic, predictive, and prescriptive. NICE Satmetrix co-founded NPS and built its complete solution from
the ground up to operationalize customer feedback insights all along the customer journey.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Delivers the Market’s First Real-Time Interaction Guidance, Powered by Its
Groundbreaking ENLIGHTEN AI Platform
First-of-its-kind, AI-powered, out of the box ENLIGHTEN behavioral models provide real-time agent guidance
during interactions to create unparalleled customer experiences
Hoboken, N.J., July 27, 2020 – NICE (Nasdaq: NICE) today announced the launch of Real-time Interaction Guidance, an innovative
solution powered by its proven AI platform - ENLIGHTEN. This new
solution, based on predictive behavioral models for real-time interaction guidance, accurately and automatically determines and scores the unique agent behaviors that directly drive customer satisfaction. This allows organizations to have a
comprehensive and objective view of the behavioral performance of all agents, powering both real-time personalized guidance to agents and post-interaction evaluations.
NICE ENLIGHTEN has analyzed billions of
interactions from many of the world’s largest organizations for the most critical use cases and business outcomes. With its out-of-the-box models, ENLIGHTEN can accurately identify complaints, detect fraud, identify sales opportunities and measure
churn risk based on the behavioral patterns of consumers and agents. Deep understanding of behavioral patterns eliminates human errors and subjectivity and ensures quick identification and resolution of mission-critical issues. This allows contact
center managers to drive the behaviors that improve CSAT and NPS on 100% of interactions. Real-time Interaction Guidance with NICE ENLIGHTEN provides contact center
employees in organizations of any size and sector with real-time guidance on how to steer customer conversations with clear visualization and resolution to drive superior service excellence, even in remote environments.
NICE ENLIGHTEN is an integral part of the CXone platform,
infusing AI into all customer engagement processes, including predictive behavioral routing, agent coaching, complaints management, fraud detection, sales effectiveness and more.
Barry Cooper, President, NICE Enterprise
Group, said, "By harnessing the power of NICE’s AI platform, ENLIGHTEN, we are transforming the way service organizations are delivering on their customer experience promises. With a first-of-its-kind capability, ENLIGHTEN uses predictive
behavioral models to directly influence customer satisfaction. More and more organizations are looking for ways to use AI in order to improve their customer relationships and we are proud to empower them to do it with ENLIGHTEN. Helping organizations
and their employees in the moment enables employees to make the right decisions and drive the desired outcomes”.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.9
NICE Actimize Launches Advanced SURVEIL-X
Conduct Risk Capabilities to
Uncover Employee Misconduct and
Market Abuse
As FSOs continue to work in remote environments, the surveillance solution’s machine
learning and specialized analytics target hidden behavioral anomalies
Hoboken, N.J., July 29, 2020 – With
more employees working from home or remote sites, financial services organizations (FSOs) are facing new compliance and regulatory challenges. To reduce the growing risks associated with employee misconduct and market abuse in this current
environment, NICE Actimize, a NICE (NASDAQ: NICE) business, today announced the launch of SURVEIL-X Conduct, a package of advanced machine learning-based applications to be offered through its SURVEIL-X
Holistic Surveillance suite which combines both trade and communications surveillance capabilities. SURVEIL-X Conduct helps FSOs assess, manage and mitigate a broad range of conduct risks across the enterprise, even when employees are
working remotely.
One common roadblock FSOs face in detecting misconduct is the inability to analyze and link data across surveillance and analytics silos.
NICE Actimize’s SURVEIL-X Conduct solution solves these problems through machine learning and behavioral analytics which analyze and link data across NICE Actimize’s best-of-breed solutions, including Communication Recording and Archiving, Employee
Conflicts of Interest (ECOI), Deal Management, Trade Surveillance, Communications Surveillance, Suitability Surveillance, and Employee Fraud. SURVEIL-X Conduct also interfaces with third-party data and surveillance applications, such as HR systems
and physical access logs.
“With instances of misconduct rising, and added concerns around employees working remotely, especially regulated employees, managing
conduct risk has never been more challenging or critical,” said Chris Wooten, Executive Vice President, NICE. “Tied to this, senior executives at
some FSOs now have broad accountability for their employees’ conduct, due to regulations such as the UK’s Senior Managers and Certification Regime (SM&CR). NICE Actimize’s SURVEIL-X Conduct solution offers an unrivaled range of advanced
capabilities to help firms manage conduct risk and enforce cultures of accountability.”
NICE Actimize’s SURVEIL-X Conduct solution provides 360-degree visibility into misconduct and where it’s occurring – across teams,
departments, and/or divisions within the financial services organization. Additional capabilities of SURVEIL-X Conduct include:
| • |
Risk dashboards: Using SURVEIL-X Conduct’s enterprise-wide dashboards, senior level analysts and business executives instantly know where the greatest risks lie,
whether or not current controls are working, and where more resources need to be allocated.
|
| • |
Auto certifications: SURVEIL-X Conduct automates and tracks processes around
administering and tracking certifications, for example as required by SM&CR. Alerts are automatically generated when regulated employees and business units fall out of compliance with certification requirements.
|
| • |
Whistleblower management: SURVEIL-X Conduct automates the collection and tracking of whistleblower complaints securely, using encryption to protect anonymity.
|
| • |
Risk mitigation actions: SURVEIL-X Conduct incorporates best-in-class case management and workflow automation to streamline investigations and ensure potential
misconduct is consistently investigated.
|
NICE Actimize’s SURVEIL-X offers unparalleled
risk coverage for buy-side and sell-side firms, insurance companies, crypto exchanges, regulators and more by enabling accurate detection and rapid, thorough investigation of market abuse, inappropriate sales practices, conduct risk and otherwise
undetectable compliance risks to insulate firms from fines and reputational damage.
Learn more:
| • |
For further information on SURVEIL-X, and SURVEIL-X Conduct click here.
|
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq:NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-646-408-5896, NICE Actimize, cindy.morgan-olson@niceactimize.com
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 100.0
NICE Actimize Wins “Best Market Surveillance” Category in
WATERS 2020 Sell-Side Technology Awards
NICE Actimize’s SURVEIL-X AI-powered holistic surveillance suite fights misconduct, reduces risk and lowers
costs for sell-side financial services organizations
Hoboken, NJ, July 30, 2020 – NICE Actimize, a NICE (Nasdaq: NICE) business and the
leader in Autonomous Financial Crime Management, has been named the “Best Sell-Side Market Surveillance Solution Provider” in Sell-Side Magazine’s
2020 Technology Awards competition, determined by a judged voting process led by the publication’s editorial team. NICE Actimize was specifically honored for SURVEIL-X
Holistic Surveillance, the industry’s first AI-powered true holistic surveillance solutions suite.
“In a highly competitive category, NICE Actimize was recognized by our editorial board as the top provider of markets surveillance
solutions for the past year,” said Victor Andersen, Global Content Director, WatersTechnology. “The innovation presented by NICE Actimize and its SURVEIL-X holistic surveillance suite addresses a broad range of functionality that is critical to the sell-side and which contributes to reduced risk and meeting the critical
needs of regulators. Congratulations to NICE Actimize on this prestigious recognition.”
NICE Actimize’s SURVEIL-X Holistic Surveillance suite, which analyzes and correlates all trade related data, includes 150+ out of the box
models, covers 25 asset classes, and monitors 12 communication types. Taking trade surveillance to a new level, SURVEIL-X provides complete surveillance coverage for all major regulatory needs including MAD/MAR requirements.
“We thank Sell-Side Technology for
its continued recognition of markets surveillance innovation,” said Chris Wooten, Executive Vice President, NICE. “We continue to make
significant investments across our entire compliance and surveillance portfolio, with a focus on further developing artificial intelligence-based solutions that enhance the quality and consistency of surveillance programs. As we work to fight
misconduct, meet ever-changing regulatory requirements, and reduce risk to financial services organizations, our customers can expect continued advancements in the months ahead.”
NICE Actimize provides surveillance solutions for Markets, Communication, Suitability and Conduct Surveillance, offering complete coverage
to enable FSOs to more efficiently comply with current regulatory requirements as well as future directives. NICE Actimize’s compliance solutions portfolio assists customers in the capture of trade-related conversations and trade data, analyzing them
for potential risk, and automatically correlating all the activities around an event for trade reconstruction.
For more information on NICE Actimize’s SURVEIL-X Holistic Surveillance Suite for the Sell-Side, click here.
About the Sell-Side Technology Awards
Hosted by Waters magazine, WatersTechnology and Sell-Side Technology,
the Sell-Side Technology Awards recognize the leading technologies and third-party vendors in their area of expertise, through an auditable and transparent methodology developed and managed by WatersTechnology’s senior journalists, headed by Victor Anderson, Global Content Director, WatersTechnology at InfoPro Digital.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-646-408-5896, NICE Actimize, cindy.morgan-olson@niceactimize.com
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.