NICE Ltd 6-K, filed Jul 1, 2020
NICE Ltd. (NICE)
6-K
2020-07-01
For: 2020-07-01
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on July 1, 2020.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of June 2020 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
(Translation of Registrant's Name into English)
13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
99.1 NICE Actimize SURVEIL-X Named “Best Trade Surveillance Solution for MAD/MAR Technology” in 2020 RegTech Insight Awards, Dated June 1, 2020.
99.2 Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty, Dated June 2, 2020.
99.3 Consortium of UK Police Forces to Deploy NICE Investigate Digital Evidence Management to Streamline Investigations and Reduce Risk, Dated June 3, 2020.
99.4 NICE Actimize to Acquire Guardian Analytics, Expanding AI Cloud Solutions for Financial Crime Risk Management Across All Market Segments, Dated June 4, 2020.
99.5 NICE Actimize X-Sight Marketplace Boosts Efficiency for AML Investigations with Free Services Addressing COVID-19 Challenges, Dated June 5, 2020.
99.6 NICE Launches Trial Version of its Next-Gen Robotic Automation Design Studio, Expediting Enterprise Adaption to Remote Business Operations, Dated June 8, 2020.
99.7 NICE Introduces Agile CX, Preparing Organizations for Extreme Business Agility in the New Reality, Dated June 11, 2020.
99.8 NICE Named a Leader in Journey Orchestration by Top Analyst Firm, Dated June 18, 2020.
99.9 NICE Actimize Positioned As Overall Technology Leader in the 2020 Quadrant Knowledge Enterprise Fraud Management Report, Dated June 30, 2020.
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
Name: /s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: July 1, 2020
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EXHIBIT INDEX
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
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Exhibit 99.1
NICE Actimize SURVEIL-X Named “Best Trade Surveillance Solution for
MAD/MAR Technology” in 2020 RegTech Insight Awards
NICE Actimize’s SURVEIL-X Holistic Trade Surveillance solutions were recognized by
online voters and A-Team Group for its strengths in meeting regulatory demands
Hoboken, NJ, June 1, 2020– NICE Actimize, (Nasdaq: NICE) the industry leader in Autonomous Financial Crime Management, was named the
category winner for "Best Trade Surveillance Solution for MAD/MAR Technology" in A-Team Group's 2020 RegTech Insight Awards for the third consecutive year. Following its shortlisting by a panel of judges, NICE Actimize and its SURVEIL-X Holistic
Surveillance solution was the recipient of the most online votes in its category derived from reader/online nominations from within the RegTech Insight community and verified by A-Team Group editors and its RegTech advisory board.
With this year's competition, the 2020 RegTech Insight Awards acknowledged leading technologies and vendors in a range of regulatory technology categories. The RegTech Awards evaluation criteria for shortlisting
considered depth of involvement in capital markets, relevance of a solution or service to a selected award category, and the potential interest of a solution or service to the publications' RegTech community.
Chris Wooten, Executive Vice President, NICE, stated, "This RegTech Insight Award is particularly meaningful this year, as our surveillance solutions provided support to our
financial services organizations as they transformed into work@home environments. As we continue to innovate within our holistic surveillance solutions with advancements in artificial intelligence, machine learning and in cloud delivery, we will work
closely with our customers to optimize operations and lower costs while meeting the demands of the changing regulatory landscape.”
Continued Wooten, “For the third consecutive year, the industry demonstrated confidence in our ability to support the particular requirements of the Market Abuse Directive and the Market Abuse Regulation with our true
holistic, cloud-native markets surveillance portfolio. We thank the readers of A-Team Group’s RegTech Insight, along with our customers, for their support.”
“We are delighted that our cross-platform readership of more than 20,000 senior technology officers and data specialists selected NICE Actimize’s SURVEIL-X Holistic Trade Surveillance as the Best Trade Surveillance
Solution for MAD/MAR within a very competitive field. Once again, we congratulate them on their prestigious RegTech Insight Award win," said Angela Wilbraham, CEO of A-Team Group, which manages the RegTech Insight Awards.
NICE Actimize’s SURVEIL-X Holistic Trade Surveillance, the industry’s first AI-powered, cloud-native, true holistic surveillance solution, offers powerful capabilities to support the requirements for MAR, MAD,
and MiFID II in both Markets Surveillance and Communications Surveillance, as well as featuring complete integration with NICE Trading Recording (NTR) and NICE Compass Compliance Assurance solutions. NICE Actimize Markets Surveillance solution
helps firms comply with the MiFID II microsecond requirement while improving firms’ ability to detect and mitigate market abuse. Advanced detection models cover every regulation and asset class out-of-the-box, including over-the-counter and
exchange-traded instruments, as well as cross-product and cross-market manipulation. NICE Communications Surveillance uses next-generation machine learning and Natural Language Understanding capabilities to accurately detect risky
communications across all channels, from eComms to voice.
Additionally, NICE Trading Recording (NTR) and NICE COMPASS Compliance Assurance support the requirements of MiFID II and MiFIR. The solutions support firms which must ensure recording of all regulated
employees, communication channels and devices, and easily prove they are being successfully recorded and retained while offering quick retrieval and the ability to share all recorded communications related to a trade.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq:NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-551-256-5000, NICE Actimize, cindy.morgan-olson@niceactimize.com
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by
Craig Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,”
“will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ
materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on
third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; he effect of newly enacted or modified laws, regulation or standards on the Company and
our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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Exhibit 99.2
Improving Agent Experience is Essential for Improving Customer Satisfaction
and Loyalty
Study from NICE inContact finds improving the agent experience drives contact center efficiency and
customer retention
Salt Lake City, June 2, 2020 – NICE inContact (Nasdaq: NICE) today announced the findings from its latest research study, detailing the
experiences, opportunities, and challenges of contact center agents who are a vital link to improving customer satisfaction and loyalty. The State of Experience and Engagement in Today’s Contact Centers study, commissioned by NICE inContact
and ICMI, polled over 150 agents across 20 different industries to better understand where they view their greatest impact on customer experience, serving as effective brand ambassadors, and inspiring brand loyalty and lifetime value.
Sitting on the front lines of the customer experience strategy, agents have an outsized role in ensuring long-term sustainable growth driven by the contact center. Research firm Gartner has found that 86% of
customer experience executives rank employee engagement as a top factor in delivering improvements in CX. By easing key agent pain-points, eliminating skills gaps and handing agents the tools they need to succeed, contact centers can ensure
consistent, engaging customer experiences that drive positive business outcomes.
Key findings include:
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The right tools can ensure, or hinder, the speedy resolutions of customer inquires: While 29% say that the top motivating
factor for agents working in customer service is helping customers, 30% claim that the number one challenge in achieving that goal is inadequate or hard to use systems – more than double the second rated choices (management or customer
emotions (rude or angry); each at 14%).
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Half of contact center staff have limited on-the-job training: Once employees move out of the onboarding phase, 55% of supervisors and 50% of agents receive under two
hours of additional training a month. Furthermore, of those who do receive additional training, contact center processes are among the highest focus areas for both cohorts (52% of supervisors; 59% percent of agents) as opposed to problem
solving skills (33% of supervisors; 32% of agents).
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Business transparency leads to a more motivated and engaged workforce: Agents whose performance metrics are closely aligned with those of the overall business are more
likely to be engaged (16%). Furthermore, the agent’s impact on the organization’s goals is the second highest motivating factor (22%) among those polled.
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“Customer expectations are constantly evolving, from the digital-first tools they use to engage with businesses to the types of exceptional experiences they seek on a daily basis,” said Paul
Jarman, NICE inContact CEO. “Best-in-class contact centers need to support their agents in the same way, delivering the seamless experiences that enable speedy resolutions. Our study spotlights the very real need agents have for a solution
that eliminates bouncing between interfaces and windows and supports solving high-impact issues for customers.”
Contact centers in this study support a wide assortment of channels, with 69% currently offering five or more different channels of service. With regard to the size of their contact centers, 52% represent small contact
centers, those with 150 or fewer full-time equivalents (FTEs); nearly one-quarter represent medium-sized contact centers of 151-500 FTEs; and large contact centers (>501 FTEs) account for 25%.
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Agents working in SMB contact centers report the highest level of satisfaction: 68% compared to agents in large contact centers with 56% of agents reporting satisfied or
very satisfied.
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Training programs and practices vary across contact center sizes: Formal training is in place in large contact centers for agents (97%) and supervisors (95%),
compared to small contact centers with formal training for agents (87%) and supervisors (82%). Small centers provide more ongoing training for agents on high-value skills such as communication, problem solving, and customer service
when compared to larger organizations.
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NICE inContact CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market aimed at transforming experiences for customers and agents alike.
CXone drives greater efficiency, satisfaction and retention among agents while improving customer acquisition and growth metrics.
Organizations looking to better support their agents and provide effortless experiences are invited to take the NICE inContact Agent Experience (AX) Maturity Assessment to determine AX readiness and ultimately grow
customer satisfaction: take the online assessment.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the
industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company
transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer
relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on
advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by
Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; he effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
2
Exhibit 99.3
Consortium of UK Police Forces to Deploy NICE Investigate Digital
Evidence Management to Streamline Investigations and Reduce Risk
NICE Investigate provides a strong digital management solution while simultaneously
keeping police officers safe
Hoboken, N.J., June 3, 2020 – NICE (Nasdaq: NICE) today announced that a consortium of four UK police forces (Hampshire Constabulary, Thames Valley Police, Surrey Police and
Sussex Police), operating as the South East Regional Integrated Policing Programme (SERIP), has signed a contract with NICE to deploy the NICE Investigate Digital Evidence Management Solution (DEMS). SERIP will roll out NICE Investigate to
more than 12,000 officers to streamline investigations and address the challenges of growing digital evidence.
“Having had the opportunity to pilot NICE Investigate in the four forces, we could see the system in action and realize the benefits for our investigations and investigators. 92% of our officers said it would make their
investigation more effective,” said a spokesperson from SERIP. “NICE Investigate will be transformational for us, not only in terms of time savings but also through improved policing outcomes that will ultimately reduce threats, harm and risk to our
communities.”
Running on the secure Microsoft Azure cloud, NICE Investigate is a one-stop
solution for automating manual processes around the collection, management, analysis and sharing of all types of digital evidence. NICE Investigate will seamlessly integrate with the four forces’ records management, body-worn video and
interview recording systems so investigators can automatically correlate and gather evidence through a single login.
NICE Investigate will also make it much easier for SERIP forces to collect CCTV video for cases. Investigators can instantly pull up a list of cameras within an incident radius and send off a request to registered
businesses located within that geographic area. Any uploaded video is automatically transcoded to a useable format and securely stored in the Microsoft Azure cloud.
“With SERIP now rolling out NICE Investigate, we are providing cutting-edge delivery to an increasing number of forces for their day-to-day digital evidence management and digital transformation, ensuring investigations
and evidence sharing are match fit for the digital age,” said Chris Wooten, Executive Vice President, NICE. “NICE Investigate is fast becoming
the defacto standard for driving digital transformation in policing across the UK and is gaining momentum around the world.”
To learn more about the NICE Investigate Digital Evidence Management solution:
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Visit the NICE investigate website for additional product information by clicking here.
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Email PSInfo@NICE.com for more information.
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About the South East Regional Integrated Policing Programme (SERIP)
The South East Regional Integrated Policing Programme (SERIP) is a regional program which seeks to enhance collaboration and improve policing outcomes across Surrey, Sussex, Thames Valley and Hampshire police force
areas. It seeks to achieve this by aligning systems and functions and standardizing processes. The program aims to develop a regional vision and ambition across the four forces, in support of the National Policing Vision 2025.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; he effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
2
Exhibit 99.4
NICE Actimize to Acquire Guardian Analytics, Expanding AI Cloud Solutions for
Financial Crime Risk Management Across All Market Segments
Acquisition revolutionizes financial crime risk management, introducing the market’s most comprehensive cloud
platform with best-in-class machine learning and analytics for financial services organizations of all sizes
Hoboken, NJ, June 4, 2020 – Financial services organizations of all sizes must remain one step ahead of financial
crime. To enable this NICE Actimize (Nasdaq: NICE) a leader in Autonomous Financial Crime Management, announces that it has entered a definitive agreement to acquire Guardian
Analytics, a leading AI cloud-based financial crime risk management solution provider. Financial services organizations of all sizes rely on Guardian Analytics’ sophisticated real-time behavioral analytics and machine learning solutions.
Powered by the cloud, Guardian Analytics simplifies deployments and ongoing operations, optimizing operational resource efficiency. The unique combination of NICE Actimize and Guardian Analytics’ fraud and anti-money laundering capabilities will
empower firms of all sizes to accelerate the adoption of the industry’s most innovative solutions, to best protect their assets and customers.
The combination delivers:
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The most complete cloud platform: Best-in-class AML and fraud capabilities in the cloud for complete financial crime and compliance coverage.
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The most advanced analytics and machine learning capabilities: Dynamically adapts to new attacks and changes in customer behavior with real-time behavior-based analytics
and machine learning, enabling higher detection accuracy, lower false positives, and 360 degree view to maximize operational efficiency.
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Quick cloud setup: Fast and easy deployment, significantly reducing time and cost with out of the box AML and fraud models and data connectors.
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This combination will extend NICE Actimize's offering across the entire financial services sector, enabling firms of all sizes, from small and mid-sized banks to global financial institutions, to benefit from NICE
Actimize’s world-class financial crime and compliance solutions.
“Today, NICE Actimize is taking a significant step forward in advancing the future of managing financial crime risk,” said Craig Costigan, NICE Actimize CEO. “With criminals seeking to exploit the
current environment, we need to make sure financial institutions and consumers are protected in a way that’s cost-effective and intuitive. The acquisition of Guardian Analytics brings together the unique combination of proven expertise, best-in-class
innovation, and the power of the cloud, presenting a major opportunity for accelerated growth. I am excited to embark on this journey in advancing the industry’s fight against financial crime.”
“We are excited to join forces with NICE Actimize and look forward to the opportunities that the combination of our expertise and capabilities will bring to market,” said Eric Tran-Le, Guardian
Analytics Co-CEO. “Financial services organizations need to stay ahead of today’s threats and our unique offerings enable firms to rely on a single provider to accelerate their financial crime risk management strategies, especially given the dynamic
nature of today’s market.”
The acquisition is expected to close in the latter part of Q4 2020.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at
www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. https://www.nice.com.
Corporate Media Contact
Cindy Morgan-Olson, 551-256-5202, cindy.morgan-olson@niceactimize.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by
Craig Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,”
“will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ
materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on
third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and
our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
2
Exhibit 99.5
NICE Actimize X-Sight Marketplace Boosts Efficiency for AML Investigations with
Free Services Addressing COVID-19 Challenges
New X-Sight Marketplace partners provide dedicated, free support and customized
solutions aligned to boost operational efficiency
Hoboken, N.J., June 5, 2020 – NICE Actimize, a NICE business (Nasdaq: NICE) and leader in Autonomous Financial Crime Management, today
announced that two new X-Sight Marketplace partners are offering a range of free tools and services designed to boost operational efficiency of AML investigations during the onslaught of COVID-19 related demands. The two partners focus on automation
and screening requirements, leveraging advanced next-generation technologies. The NICE Actimize X-Sight Marketplace is the first financial crime and compliance ecosystem that connects financial services organizations with data,
applications, tools and service providers, providing both the value of choice and the ability to reduce integration timelines.
The new partners offering customized solutions targeting anti-money laundering capabilities for the X-Sight Marketplace include Quantifind, a provider which drives
automation and efficiency for financial crime applications by modeling predictive signals from public domain data, and KYC2020 LLC, a firm which focuses on sanctions screening requirements of small and
medium-sized firms with next-generation technology.
Quantifind is offering the use of its Batch API software service which will allow financial institutions to triage daily alerts and to focus limited resources where there is the highest risk. "During this time,
when we need to work together, we are working with financial institutions to help them focus and increase operational efficiency,” says Ari Tuchman, Ph.D., CEO and Co-founder,
Quantifind. “We look forward to working with the NICE Actimize Marketplace team to deliver exceptional support during this challenging period.”
Another X-Sight Marketplace partner, KYC2020 LLC, offers a number of options to firms that include a free one-hour consultation and free toolkit that allows them to
conduct an AML/CFT risk assessment and to identify the sanction and PEP watchlists they should be screening. These tools also help design AML programs and conduct reviews.
“During these uncertain times, it is key that small and medium-sized organizations have access to affordable services and solutions that help them remain compliant and keep their businesses protected,” said Rajeev Bahri, CFA, CAMS, Co-Founder and Managing Director of KYC2020, LLC. “Our network of
qualified CAMS™ certified AML specialists look forward to partnering with NICE Actimize and supporting its customers through its advanced Marketplace ecosystem.”
“With the COVID-19 environment placing significant demand on our customers, we are working together with our Marketplace partners to address operational risk and burgeoning
regulatory compliance challenges for financial services organizations of all sizes,” said Craig Costigan, CEO, NICE Actimize. “The
X-Sight Marketplace continues to offer specialized capabilities which support best-in-class financial crime, risk and compliance management.”
Quantifind, which provides an AI solution for anti-money laundering and fraud detection, uniquely discovers risk by combining internal financial institution data with
public domain data. Built on a decade of proprietary machine learning infrastructure, Quantifind's solutions have demonstrated the ability to automate approximately 60% of a large investigative team's alerts triage workflow and to improve manual
investigative efficiencies by up to 30-50%. Quantifind’s solutions have also been used to discover unknown network links in FBI investigations.
KYC2020 leverages next-generation technology to reduce the cost and friction associated with traditional compliance solutions and speeds customer onboarding. KYC2020’s current solutions include a global watch list
and PEP database, a watchlist filtering service, and a sanction screening decision service. Customers can license KYC2020’s watchlist data to use with existing screening solutions or its cloud-based screening service for watchlist filtering and
scoring, or let its intelligent systems manage its sanction screening decision service.
NICE Actimize’s X-Sight Marketplace currently has more than 45 partners in its growing ecosystem, with offerings addressing such categories as customer and counterparty intelligence, data management, device and channel
intelligence, identity verification, screening and adverse media, user authentication and fraud, CDD/KYC, transaction monitoring, and alert and case management.
For more information on the X-Sight Marketplace, please click here.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq:NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-646-408-5896, NICE Actimize, cindy.morgan-olson@niceactimize.com
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
2
Exhibit 99.6
NICE Launches Trial Version of its Next-Gen Robotic Automation Design Studio,
Expediting Enterprise Adaption to Remote Business Operations
Cloud-based robotic automation trial allows developers to get a grip on automation and create quick and
effective solutions for current work environments
Hoboken, N.J., June 8, 2020 –NICE (Nasdaq: NICE) today
announced the availability of a trial version for its next-generation Automation Studio. Openly accessible to RPA professionals via the NICE RPA website and free of charge for a period of 6 months, the new version helps boost development
skills in both attended and unattended automations. Automation developers can now get hands-on experience with the NICE RPA tool and familiarize themselves with its user-friendly interface, drag and drop functionality, built-in developer guidance, a
smart callout builder and other cutting-edge capabilities.
NICE’s Robotic Automation Community Edition allows IT or citizen developers to grow their careers by expanding their automation development skills. This is particularly advantageous in today’s new work from home
reality since RPA capabilities are likely to be essential to enterprises’ expedited adaptation to remote business operations. By freeing employees from doing routine, repetitive work, RPA gives remote staff more capacity to focus on high-value areas
such as handling increasingly sophisticated customer requests.
Through the Community Edition, RPA professionals can access a world of content, tutorials and best-practices in building automations, as well as get officially certified on NICE’s leading design environment - Automation
Studio. Members of NICE’s fast-growing global Robotic Automation User Community enrolled in the company’s Automation Developer Certification program will automatically be able to access the NICE Robotic Automation Community Edition.
“We are excited to see more and more developers turn to automation as their next career move”, said Barry Cooper, NICE Enterprise Group President. “This is apparent in our growing
RPA developer community, as well as the many new automation-related roles we see springing in the market. By bringing this free automation trial version, we are striving to make automation more accessible to today’s work-from-home developers, who
play a role in creating solutions for supporting their business and service operations.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
2
Exhibit 99.7
NICE Introduces Agile CX, Preparing Organizations for Extreme Business Agility in
the New Reality
Utilizing cloud, AI, and analytics to build a blueprint for providing superior CX business insight and
workforce agility
Hoboken, N.J., June 11, 2020 – NICE (Nasdaq:
NICE) today announced its launch of Agile CX, a program focused on addressing the need for extreme business agility as CX organizations are fighting to gain leadership in unprecedented times. For many years, organizations were busy
building capabilities to improve efficiencies and experiences, accepting that implementing changes required months or even years. After facing the extreme challenges driven by COVID-19, organizations are facing an immediate need to reprogram the way
they operate. They recognize that by adopting extreme business agility, they are able to move faster, change work methodologies and processes, all in a matter of hours. Extreme business agility has become the most important, mission critical
capability of any enterprise faced with navigating the current environment. While today’s needs emerged due to COVID-19, extreme business agility is now a part of the ongoing mode of operation for the long run.
The Agile CX program will help customer experience leaders learn how to develop an extreme business agility state of mind, benefit from technology infrastructure and allow them to continuously adapt
to changes amid the uncertainties they are all experiencing
This program follows NICE's launch of multiple solutions, including CXone@home, WEM@home and NEVA@home, accelerating the path to business continuity, remote engagement
and productivity.
A key component of the program will take place during Agile CX Week, June 23rd through June 25th, and include a three part webinar series delivered by thought leaders who will
cover:
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Agile Service: Creating the right cloud foundation - principles for establishing a flexible cloud foundation that empowers rapid change through innovation and business adaptability, and
continuously ensures smart digital-first experiences.
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Agile Insights: Gaining visibility to drive hyper-personalized experiences - strategies for gaining insights and context to customer interactions using advanced analytics and AI that ensure
customized, engaging experiences that boost loyalty.
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Agile Workforce: Empowering the workforce and ensuring their well-being - guidelines for engaging the workforce by streamlining processes, automating guidance in real-time, extending tools
to boost focus on value-driven service areas, and creating persona-based employee experiences.
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Eran Liron, Executive Vice President, Marketing and Corporate Development, NICE, said, “As the world is slowly transitioning to a new reality, following the
uncertainty driven by COVID-19, CX organizations are now beginning to navigate their way forward. While CX leaders examine what they did right, what was handled well and how to ensure things go better next time, they understand the importance of
being prepared for whatever comes next and being ready to adapt quickly. This new business flexibility, Agile CX, must be an integral part of the way CX organizations operate.”
To register for the Agile CX Week webinar series, click here
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Liron are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
2
Exhibit 99.8
NICE Named a Leader in Journey Orchestration by Top Analyst Firm
NICE Customer Engagement Analytics receives the highest rating possible in 18 criteria and is recognized for its
ability to transform customer and agent journeys
Hoboken, N.J., June 18, 2020 – NICE (Nasdaq:
NICE) today announced that it has been acknowledged as a Leader by Forrester Research in "The Forrester Wave™: Journey Orchestration Platforms, Q2 2020" report. Uniquely, among the vendors evaluated NICE received the highest possible scores
in the Data Fusion category, highlighting the ability of its Customer Engagement Analytics (CEA) solution in helping organizations to efficiently connect disparate datasets. NICE also received the highest possible scores in the Planned
Enhancements, User Research and Market Presence categories, and amongst the top scores in the Journey Discovery criteria. For a complimentary copy of the report, please click here.
In the report, Forrester Research noted " NICE uses analytics and AI to drive CX, digital, and workforce (agent) transformation. The platform combines structured data (interactive voice response
[IVR], CRM, customer profile data, and VoC) and unstructured data (agent notes, text, and voice) at the journey, topic, word, sentiment, and personality level to optimize CX. The vendor has integrated offerings for IVR optimization, digital
containment, interaction analytics, customer journey optimization, and real-time personalization. Use cases include sales effectiveness, churn, retention, and cost management." The report also noted, “the platform is a good fit for companies looking
to transform customer and agent journeys and analyze unstructured data."
Barry Cooper, NICE Enterprise Group President, said, "As organizations go through unprecedented change in the pace and method in which they interact with
customers, it is vital that they remain agile and leverage the power of analytics to optimize both the end customer’s experience and the cost to deliver it. We believe this report reflects the view of our customers and testifies to the direct
connection between our AI-powered Customer Engagement Analytics solutions and improved customer journeys, experiences and loyalty.”
NICE Customer Engagement Analytics enables organizations to capture and analyze all customer interactions, transactions and lifecycle events to get a complete view of the customer journey. Powered by
state-of-the-art Big Data technology, it identifies individual customers and sequences their interactions across time and touchpoints to understand the context of every contact, uncover patterns, predict needs and personalize interactions in
real-time.
An important component of NICE's suite of analytics solutions recognized in the report is the Journey Excellence Score, a pioneering metric designed to precisely measure the quality of customer experience across
multiple channels and interactions over time. As the report notes, “The platform uses AI to calculate a single metric or Journey Excellence Score (JES) to measure CX quality, combining disparate data points such as survey results, complaints,
individual interaction sentiment, and behavioral data such as journey duration, the channels used, and complexity scores.” JES uniquely offers a consistent method of gauging the quality of customer experience, thus enabling organizations to easily
and quickly identify gaps and bottlenecks in customers' journeys. With JES, organizations are empowered to shape future journeys via the insights captured and predict potential outcomes.
To access a complimentary copy of the report, please click here.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
2
Exhibit 99.9
NICE Actimize Positioned As Overall Technology Leader in
the 2020 Quadrant Knowledge Enterprise Fraud Management Report
The SPARK Matrix™shows NICE Actimize as the highest-scoring vendor across Technology
Excellence and Customer Impact metrics
Hoboken, NJ, June 30, 2020 – NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, has
been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall global Technology Leader in its recently released report titled “SPARK Matrix™: Enterprise Fraud Management (EFM), 2020”. The Quadrant Knowledge
Solutions research report, which provided competitive analysis and a ranking of 13 enterprise fraud management vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest across Technology Excellence and Customer Impact
performance metrics.
The Quadrant Knowledge EFM report, positioning NICE Actimize as the “clear leader in the 2020 SPARK Matrix of the enterprise fraud management market” cited numerous strengths, noting, “NICE Actimize offers robust data integration and real-time fraud detection, advanced AI/ML capabilities, model governance, performance and scalability. The company continues to
make investments with a strategy and vision to offer autonomous fraud management solutions.”
The report also stated, “Their industry-leading integrated fraud management platform, IFM-X, provides a cross-channel/cross-payment, end-to-end fraud management
hub. The platform offers robust data management, advanced analytic engines, and strategy and investigation management capabilities. With IFM-X, data ingestion is simplified, analytics are agile, and financial services organizations' fraud operations
teams are able to work smarter, rather than harder.”
“The growing complexity of fraud attacks, particularly in a year impacted by the COVID-19 pandemic, requires increasing sophistication in enterprise fraud management,” said Craig Costigan, CEO, NICE Actimize. “IFM-X, our robust enterprise fraud management platform which provides real-time fraud detection, minimizes
losses, and improves customer experience, has driven our market success. We continue to make significant investments in machine learning, data management, and advanced analytics that further enhance
our fraud management platform.”
Quadrant Knowledge Solutions’ SPARK Matrix provides a snapshot of key market participants and a visual representation of their positioning, along with strategic insights on how each vendor ranks related to their
competitors along several axes representing a range of performance parameters coinciding with technology excellence and customer impact. These coordinates are then used to create the final SPARK Matrix.
To download a complimentary copy of the Quadrant Knowledge “SPARK Matrix™: Enterprise Fraud Management (EFM), 2020”, click here.
For additional information:
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For more on NICE Actimize's IFM-X Platform, please click here.
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To review an IFM-X YouTube video, please click here.
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NICE ■ 221 River Street, 10h Floor, Hoboken, NJ 07030 ■ Tel: +1 551-256-5000 ■ Fax: +1 551-256-5252 ■ www.nice.com
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth
advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverable is designed to provide comprehensive information and
strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in
the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time,
cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com,
@NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com
Press Contact:
Cindy Morgan-Olson, +1-646-408-5896, NICE Actimize, cindy.morgan-olson@niceactimize.com
Investors:
Marty Cohen, +1-212-574-3635, ir@nice.com
Yisca Erez, +972-9-775-3798, NICE Ltd., ir@nice.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statement
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
2