NICE Ltd 6-K, filed Jun 1, 2020
NICE Ltd. (NICE)
6-K
2020-06-01
For: 2020-06-01
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on June 1, 2020.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of May 2020 (Report No. 2)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant's Name into English)
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13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
99.1 NICE Actimize and Infosys Announce Strategic Partnership to Offer End-to-End Financial Crime Solutions, Dated May 13, 2020.
99.2 NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees, Dated May 18, 2020.
99.3 UK Healthcare Contact Center Accelerates Move to the Cloud with NICE inContact CXone, Dated May 19, 2020.
99.4 NICE Releases Integration of Trading Recording and Microsoft Teams to Drive Digital Transformation for Financial Services
Organizations, Dated May 20, 2020.
99.5 NICE inContact and Zendesk Working Together to Support Remote Contact Center Teams, Dated May 21, 2020.
99.6 CXone Integrates with Microsoft Teams and Microsoft Dynamics 365 to Increase Efficiency and Personalization, Dated May 26, 2020.
99.7 NICE Actimize’s AML Solutions Chosen by Rakuten Securities to Improve Operational Efficiencies and Reduce Compliance Risk, Dated
May 27, 2020.
99.8 Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia's AI-Powered Analytics Solutions, Dated May 28, 2020.
2
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf
by the undersigned, thereunto duly authorized.
| NICE LTD. | |||
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By:
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/s/ Tali Mirsky | ||
| Name: Tali Mirsky | |||
| Title: Corporate VP, General Counsel and Corporate Secretary | |||
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Dated: June 1, 2020
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3
EXHIBIT INDEX
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
4
e
Exhibit 99.1
NICE Actimize and Infosys Announce Strategic Partnership to Offer End-to-End Financial Crime Solutions
The next-generation suite of financial
crime solutions will allow organizations to protect their customers using
the industry’s leading solutions and services
Hoboken, New Jersey and Bengaluru, India, May 13, 2020 - NICE Actimize, a NICE (Nasdaq: NICE) business and a leader in Autonomous Financial Crime
Management and Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, together today announced the expansion in their strategic collaboration. This global partnership will allow Infosys to offer its
best-in-class delivery capabilities and resell NICE Actimize’s end-to-end financial crime software solutions through either a cloud or on-premises
environment to a growing customer base around the world.
Leveraging their respective experiences across financial crime management, NICE Actimize and Infosys will provide their market-leading
regulatory and compliance solutions and services to support multiple industry sectors. Among the benefits of this collaborative approach, client organizations will create an efficient path to overcome emerging and rapidly evolving digital threats,
and improve operational efficiencies while delivering exceptional customer experience.
This offering will include ‘Infosys Actimize Digital Suite’, a set of accelerators designed for faster time to market and predictability
in implementation. Combined with a cloud offering, it will also help in reducing cost of ownership. This proposition encompassing both software and services will further reduce vendor management efforts for clients.
Ajay Vij, Senior Vice President and Head
of Financial Services Business EMEA for Infosys, said, “We look forward to elevating our partnership with NICE Actimize, known for its market-leading financial crime solutions.
Leveraging Infosys SaaS and managed services powered by NICE Actimize, we will be able to deliver significant value for our clients by focusing on three key dimensions – speed, cost savings, and future-proofing. NICE Actimize’s financial crime
leadership combined with Infosys’ proven expertise in delivering business solutions will create significant efficiencies for financial services organizations.”
Craig Costigan, CEO, NICE Actimize, said, “We believe that this powerful partnership will rapidly expand our network of NICE Actimize’s financial crime, data intelligence and cloud solutions at a critical time while allowing us
to provide enhanced customer support and services across the globe. We welcome the opportunity to roll out our leading financial crime solutions within Infosys’ massive network.”
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of
experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also
empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and
ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays
in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or
standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Corporate Media Contact:
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NICE Actimize
Cindy Morgan-Olson
+1-646-408-5896
cindy.morgan-olson@niceactimize.com
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Infosys
PR_Global@Infosys.com
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2
Exhibit 99.2
NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence
for Work at Home Employees
Complimentary NEVA licenses and predefined use cases packaged with professional services help organizations rapidly
create automations to support employees and realize value in days
Hoboken, N.J., May 18, 2020 – NICE (Nasdaq: NICE) today announced the launch of NEVA@home, helping organizations make it easy for their employees to provide continued service excellence
even when working remotely. Additionally, NICE has made available the NEVA Starter Kit, to help organizations get up and running with NEVA on every employee desktop and realize value within days. The starter kit includes complimentary NEVA licenses and preconfigured use cases for three months, upon purchase of professional services, so organizations can quickly experience the benefits of automation during
this time of dynamic change. As organizations adapt their plans to effectively address the challenges posed by the current situation, quickly deploying robotic automation via NEVA@home boosts employee engagement, driving exceptional, consistent
service delivery from home.
The current pandemic has triggered multiple challenges and operational complexities for organizations, impacting business continuity,
productivity, and serviceability. They need to ensure employees rapidly adjust to working remotely and adapt to new obstacles these dynamic times bring. In addition, they must also enable employees to deliver efficient, consistent service experiences
while handling a wider range and higher volume of customer requests. Although there is an immediate need to address this new reality, there is also a universal realization that the workplace will be forever changed. As such, organizations acknowledge
that they need to embrace a new work model for the foreseeable future and adapt it to longer-term plans.
NEVA@home addresses current operational challenges while helping ease the path to increasing the automation footprint as needed in
the future. NEVA@home is designed to support remote operational complexities from both the enterprise and employee perspectives in the following ways:
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Real-time, contextual guidance for each employee on their desktop: Employees are empowered to handle customer requests consistently, stay in compliance, provide offers at relevant times and keep service levels
up.
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Rapid adaptation to new guidelines and policies: New automation and guidance flows can be quickly and intuitively created using NICE's Automation Design tool. These can also be pushed directly onto employees'
desktops for fast communication of changing scripts and guidelines.
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On-screen training: In this time when classroom training sessions are not a possibility, NEVA enables training on the areas employees need to improve upon via step-by-step guidance callouts directly on their
screens.
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Information compilation: Quickly gathering vital information and presenting on the screen for each call, NEVA saves employees a considerable amount of time otherwise wasted on navigating multiple applications.
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Quick call wrap up activities: NEVA also automates call notes and after-call tasks, preventing back-office backlogs.
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Barry Cooper, NICE Enterprise Group
President, said, "While organizations are adapting to functioning in these dynamic times, they continue to be faced with deeper operational complexities. These include ensuring
service consistency, helping provide relevant and timely answers to customers and engaging employees so they continue performing at their best from home. NEVA@home and the starter kit provide an effective way for organizations to gain rapid,
immediate value from automation and to more broadly benefit their organization over the long term."
For more information about NEVA@home, please click here.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on
the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s
Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.3
UK Healthcare Contact Center Accelerates Move to the Cloud
with NICE inContact CXone
CXone selected for elasticity and scalability to handle increased call volume during COVID-19 outbreak
SALT LAKE CITY, May 19, 2020 – NICE inContact, a NICE business (Nasdaq: NICE), today announced that a UK healthcare provider has moved nearly 2,000 contact center agents to work remotely from home using NICE inContact CXone, the world’s leading cloud customer experience
platform, in response to increased call volume due to the COVID-19 pandemic. Facilitated in collaboration with partner Unify Communications, the rapid deployment delivers immediate relief to overloaded, outdated on-premise systems with the
reliability and scalability of the cloud.
Demonstrating the speed and agility that the cloud offers, NICE inContact CXone was implemented in just days as agents in two contact
centers were shifted to work from home, taking triage for all calls related to COVID-19 as well as opening additional lines for other health services. Consolidating with one cloud platform enables the medical management provider to improve service
and responsiveness to patients by having all calls handled by one vendor while also safeguarding agents’ health with the ability to productively and effectively work remotely.
“This healthcare provider is leading the charge for dealing with inbound COVID-19 calls and general medical-related issues,” said Paul Jarman, NICE inContact CEO. “This is a mission-critical resource and one that has to deliver robust reliability. We are proud of our ability to rise to the challenge and offer a reliable,
agile system that can rapidly scale as call centers work to weather the COVID-19 storm.”
While these lines are currently dedicated to COVID-19-related calls, the UK provider has selected NICE inContact CXone as its full-time
solution going forward, recognizing the flexibility of cloud solutions and the importance of contact center business continuity.
Russell Attwood, CEO, Unify
Communications said, “Working together with NICE inContact, we were able to get this contact center up and running quickly in the cloud. Getting agents across multiple call
centers in one cloud platform is more efficient and more easily managed than disparate systems. Many organizations are now seeing the long-term benefits of the flexibility and scalability provided in the cloud."
For contact centers looking to rapidly move to a remote workforce, NICE inContact recently launched CXone@home, a cloud-native offering
designed to enable contact centers to continue delivering great customer service while transitioning their workforces to work from home in 48 hours or less. This solution was also chosen recently by a hospital system in the UK to bolster its business
continuity plans.
Companies are increasingly moving to the cloud to support contact centers during this crisis. Analysts predict a sharper uptick of cloud
migration this year and beyond in response to the ways the world is changing with COVID-19.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper
brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation
and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a
decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of
structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune
100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
About Unify Communications
Unify Communications, an international cloud service integrator, provides hosted and true cloud telecommunications and contact centre
solutions. A supplier to worldwide organisations, Unify specializes in the implementation and support of true cloud transformation solutions, having built strong relationships with global vendors. Named Managed Service Provider of the Year in the UK
Cloud Awards and Reseller of the Year in the National Technology Awards, Unify works tirelessly to deliver exceptional standards of support to their customers. The quality of the solutions they offer, the strength of their partner and customer
relationships, and their emphasis on quality service means Unify continues to act as a disruptor within the mid-enterprise space.
Unify Communications can help you to quickly implement flexible remote work policies across the contact centre, whilst maintaining
continuity for agents and customers during this crisis. Whether you’re looking to deploy agents in work-from-home environments within 48 hours, or quickly implement flexible work policies across the wider business, Unify Communications can work with
you as a trusted advisor to ensure your solutions meet requirements and help your business to stay connected.
Visit our website at www.unifyus.com or contact us on 03330 110 400 or
at sales@unifyus.com
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on
the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s
Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.4
NICE Releases Integration of Trading Recording and Microsoft Teams to Drive
Digital Transformation for Financial Services Organizations
FSOs can now benefit from unified communications while ensuring compliance with global regulations,
even for remote workforces
Hoboken, N.J., May 20, 2020 – NICE (NASDAQ: NICE), a leading provider of financial communication compliance solutions, today announced the release of the integration of the NICE Trading Recording System (NTR) and the Microsoft
Teams unified communications platform. NICE also announced that it is working with Microsoft to certify NTR under Microsoft’s new Certified for Microsoft Teams certification program for compliance
recording solutions. Financial services organizations (FSOs) around the world can now benefit from increased productivity and streamlined communications while also ensuring compliance with key regulations,
including MiFID II, MAR, FX Code of Conduct, Dodd-Frank and Regulation Best Interest, even with employees working remotely.
“Our certified solution with Microsoft Teams – even those covered by the most stringent regulations – helps to speed up their technology
adoption of unified communications and digital transformation," said Chris Wooten, Executive Vice President, NICE. "Moreover, FSOs are innovatively equipped to fulfill their regulatory
obligations even with distributed work-at-home employees around the globe.”
Mike Ammerlaan, Director of Office 365
Ecosystem Marketing at Microsoft Corp. said, “Microsoft Teams empowers financial services
firms and accelerates digital transformation through every business-critical area of the enterprise that benefits from streamlined collaboration and meeting experiences. “With the integration between NICE and Teams, FSOs can extend the benefits of
our innovative Microsoft Teams platform to regulated employees with complete confidence they can continuously meet their regulatory obligations around recordkeeping and retention.”
Benefits of the NICE Trading Recording –
Teams Approach
As a unified communication and collaboration platform that enables chat, online meetings, calling, file sharing and provides other tools and applications, Teams powers a new world of productivity for front, mid and back-office employees across the financial services spectrum. But as FSOs roll out Teams, they must pay special attention to recording, archiving and retaining all modalities of regulated employee communications. Through its certified integration with Teams, NTR will address these requirements and more.
As a unified communication and collaboration platform that enables chat, online meetings, calling, file sharing and provides other tools and applications, Teams powers a new world of productivity for front, mid and back-office employees across the financial services spectrum. But as FSOs roll out Teams, they must pay special attention to recording, archiving and retaining all modalities of regulated employee communications. Through its certified integration with Teams, NTR will address these requirements and more.
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All-in-One Compliance Recording Solution: Already adopted by most of the world’s leading banks and investment firms, NTR enables unified capture of a variety of communication modalities in a single platform. This includes
all modalities of Teams’ unified communications (voice, screen sharing, video, chat) and other communication systems (turrets, mobile phones, PBX desk phones, etc.). FSOs can now confidently add Microsoft Teams recording into their
existing NTR infrastructure and easily adhere to regulatory requirements. At the same time, it supports remote employees, allows for a seamless user experience, lowers TCO, improves economies of scale and significantly streamlines
administration and the compliance work process.
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Complete Compliance Assurance: As an added benefit, NTR’s NICE COMPASS application helps FSOs streamline mandated compliance assurance processes through automated provisioning, system health checks, bulk call extraction, transcription, compliance assurance reporting and
monitoring dashboards, real-time recording reconciliation and daily recording checks.
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Automated Trade Reconstruction: Rapid trade reconstruction is mandated by a host of regulations. In some cases, firms must adhere to a demanding 72-hour turnaround time to respond to regulators. NTR is the communication capture
backbone behind NICE’s automated trade reconstruction which uses AI and advanced analytics to help FSOs reconstruct trade conversations and complete investigations in a fraction of the time.
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Visit us on the web to learn more:
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For further information on the NICE Trading Recording System, please click here.
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For further information on the NICE NTR and Microsoft Teams certified solution, please click here.
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About NICE
NICE (Nasdaq: NICE) is the world's leading provider of both
cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
NICE Corporate Media Contact
Cindy Morgan-Olson, 646-408-5896, cindy.morgan-olson@niceactimize.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on
the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s
Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.5
NICE inContact and Zendesk Working Together to Support
Remote Contact Center Teams
NICE inContact CXone@home free for 60 days to new customers
SALT LAKE CITY, May 21, 2020 – NICE inContact, a NICE business (Nasdaq: NICE), and the leader in cloud contact center, today announced it is partnering with Zendesk, Inc. (NYSE:
ZEN), a service-first customer relationship management (CRM) company, to support contact centers responding to changing customer demands. Companies can now use NICE inContact CXone@home with the Zendesk Support Suite and the complimentary
Zendesk Remote Support Bundle to help remote contact center and help desk teams keep up with increased interactions due to COVID-19.
In order to ensure the health and safety of agents, many organizations have transitioned employees to work from home. Both NICE inContact
CXone@home and Zendesk Remote Support Bundle enable a fully virtual contact center for business continuity, productivity and service reliability.
CXone@home is now available free for 60 days for new customers and can be up and running in 48 hours with voice and digital channels as well as the complete suite of workforce optimization (WFO) capabilities to ensure
agents are both safe and productive while working from home. Zendesk Remote Support Bundle is complimentary for organizations using Pro or Enterprise versions of Zendesk Support or Support Suite.
Benefits of CXone@home include:
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Move agents to work from home and continue to seamlessly serve customers across voice and digital channels
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Adjust quickly to handle customer demand and easily manage changes in demand
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Restore team productivity and performance
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Ensure compliance
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Manage staffing and adherence to service level agreements
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Maintaining strong customer relationships is key to business success, especially during times of uncertainty. Contact center agents are
on the front lines interacting with customers on a daily basis, getting to know their most pressing needs and solving their core issues. Empowering agents with the right tools is essential to personalizing the experience, solving complex problems and
meeting consumers’ expectations.
“Flexibility and adaptability have never been more important for businesses,” said Paul
Jarman, CEO, NICE inContact. “Customer needs are changing almost daily, so it’s important that agents have access to all the relevant customer information along with the tools to support customers
quickly and efficiently. Our partnership with Zendesk ensures that agents have a full view of the customer in an easy-to-use workspace.”
Also available, CXone Agent for Zendesk, which is accessible on the Zendesk Marketplace, consolidates customer context and contact center controls into a single interface for increased agent efficiency and exceptional customer experiences. The pre-built integration deploys in minutes, scales as
business needs evolve, boosts agent productivity and improves personalization for superior customer experiences.
“Our partnership began earlier this year to give contact centers a complete, comprehensive view of their customers,” said David Williams, SVP & GM of Enterprise Product Strategy at Zendesk. “Together, we’re able to bring
to market a timely offer that ensures that organizations can continuously provide high quality customer experiences.”
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper
brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation
and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a
decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of
structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune
100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other
marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on
the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s
Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.6
CXone Integrates with Microsoft Teams and Microsoft Dynamics 365 to Increase
Efficiency and Personalization
SALT LAKE CITY, May 26, 2020 – NICE inContact, a NICE business (Nasdaq:
NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE inContact CXone. Together, CXone and Microsoft Teams allow contact center agents to smoothly collaborate with other experts for quicker case resolution.
The integration with Microsoft Dynamics 365 Customer Service provides voice connectivity and embedded agent controls, complementing the app’s consolidated agent desktop that boosts productivity and empowers personalized experiences. NICE inContact CXone delivers a comprehensive digital-first
omnichannel offering in the Contact Center as a Service (CCaaS) market aimed at transforming experiences for customers and agents alike.
“Today’s customers expect nothing less than
experiences that are both fast and personalized to their particular needs. This requires that agents have collaboration tools and direct access to customer context so that they can quickly address customer needs,” said Paul Jarman, NICE inContact CEO. “We are excited to be part of the Microsoft Teams Connected Contact Center certification program which provides access to valuable resources from Microsoft. This integration enables NICE
inContact to provide powerful customer experiences, powered by a collaborative and intelligent 360-degree view of the customer, with every interaction.”
CXone and Microsoft Teams Enable Easier, Faster Collaboration for Contact Centers
Contact centers can now combine Teams and CXone to simplify collaboration between agents and subject-matter experts across the
organization to resolve customer issues, improve response time and operational efficiency. Teams is a unified communication and collaboration platform that is transforming the way millions of people work every day, including those in contact centers.
New CXone voice connectivity for Teams provides a dedicated connection to its high-quality, global voice service. Agents can use Teams as
a softphone when they interact with customers. Managers will have access to the full range of CXone real-time and historical reporting so that they can monitor key performance indicators (KPIs) and make more informed, data-driven decisions.
CXone Integration with Dynamics 365 Customer Service Boosts Agent Productivity, Reduces Effort and Increases
Personalization
The CXone Agent for Microsoft Dynamics Customer Service integrates voice connectivity to complement the existing set of supported digital
messaging channels found in Customer Service. With a consolidated agent desktop that provides quick and easy access to the tools and information they need, agents can engage more customers in less time while providing a consistently personalized
experience. With skills-based routing available today in Customer Service, organizations can use their customer data stored in Dynamics 365 to identify and connect customers to the best-fit agent, improving first call resolution, average handle time,
and customer and agent satisfaction.
Dynamics 365 is an industry-leading customer
relationship management (CRM) solution that provides salespeople, agents, and supervisors with effective tools for managing data, and updating records and status both online and offline. CXone Agent for Customer Service is available on Microsoft AppSource, deploys in minutes and
scales easily as business needs evolve.
NICE inContact empowers organizations to maximize the value of their collaboration and customer relationship management (CRM) solutions
with the seamless integrations of its market-leading contact center functionality and expertise.
About NICE inContact CXone
NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Customer Analytics, Omnichannel Routing,
Workforce Optimization, and Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. With its Open Cloud Foundation, CXone powers rapid innovation via open
APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality).
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand
loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial
Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive partner ecosystem, and over a decade of
global leadership can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of
structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune
100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are
trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; he effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.7
NICE Actimize’s AML Solutions Chosen by Rakuten Securities to Improve
Operational Efficiencies and Reduce Compliance Risk
NICE Actimize’s CDD-X will be leveraged to provide more accurate detection and
customer risk scoring
Hoboken, N.J., May 27, 2020 – NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, has been chosen by Rakuten
Securities Inc., a major online brokerage operating throughout Japan and across Asia, to implement an innovative anti-money laundering compliance platform to protect and support its investor clients and meet regulatory requirements. Rakuten Securities will utilize industry-leading solutions from NICE Actimize’s Autonomous Anti-Money Laundering portfolio, initially rolling out the CDD-X Customer Due
Diligence platform. This will be followed by Suspicious Activity Monitoring and Watch List Filtering
solutions at a later date to help improve operational efficiencies and reduce costs.
An integral part of its Autonomous Anti-Money Laundering suite, NICE Actimize’s CDD-X Customer Due
Diligence platform modernizes KYC/CDD programs with advanced analytics. Providing more accurate detection and customer risk scoring to reduce compliance risk, NICE Actimize’s CDD-X provides significant reductions in operational costs
and offers key features beneficial for an online brokerage operation.
NICE Actimize’s CDD-X Customer Due Diligence solution also offers embedded automation capabilities that streamline tasks related to
ultimate beneficial ownership (UBO), adverse media, data flow with customer relationship management (CRM) systems, and more. By enabling a curated set of pre-built connectors, CDD-X also leverages third party risk factors to increase the
accuracy of customer risk ratings during onboarding and ongoing monitoring to provide more intelligence to analysts. Additionally, pre-built connectors make integration simple where data acquisition and aggregation has traditionally been difficult.
“As many financial institutions worldwide pursue a more data-driven, advanced approach towards anti-money laundering initiatives, we are
confident that the capabilities of these new solutions will bring great value to both our operations and the customers we serve,” said Keisuke Ichihara, Director and Executive Officer, Rakuten
Securities Inc. “NICE Actimize’s deep experience, accumulated through strong relationships with financial institutions, will help us achieve our objectives as part of our renewed anti-money laundering strategy.”
“NICE Actimize is excited to provide our advanced anti-money laundering solutions to Rakuten Securities,
the online brokerage market leader in Japan and the greater Asia-Pacific,” said Craig
Costigan, CEO, NICE Actimize. “As the AML regulatory landscape evolves and the criminals become more sophisticated, compliance teams need a solid AML program that meets these changing requirements, while reducing costs and improving
operational efficiency. We look forward to providing Rakuten robust solutions that will help them address these challenges while staying ahead of market and regulatory changes.”
In addition, NICE Actimize’s Suspicious Activity Monitoring solution combines cutting-edge
technology with human-expertise to ensure accurate alert detection, increased team productivity and lowered compliance program costs. Lastly, NICE Actimize’s Watch List Filtering capability, with its
consistent, global sanctions screening and high-quality alerts, increases operational efficiency, reduces compliance costs, and assists in meeting regulatory requirements.
For additional information on NICE Actimize’s Autonomous anti-money laundering solutions, including CDD-X please click here.
About Rakuten Securities
Rakuten Securities, Inc. is one of the major online brokers in Japan and across Asia servicing over 2.6 million clients since 1999. Today
with a comprehensive range of asset products including domestic and international cash equities, derivatives commodities, bonds, investment trusts, ETF and FX with foundations in the Japanese market.
Parent company Rakuten, Inc. is one of the world’s leading internet services companies with businesses in e-commerce, eBooks, travel,
banking, securities, credit card, e-money, on-demand entertainment, online marketing and professional sports. Rakuten Group is expanding globally and currently has operations throughout Asia, Europe, the Americas and Oceania with over 7 billion in
capital.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cindy Morgan-Olson, 551-256-5202, cindy.morgan-olson@niceactimize.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties
that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19
pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain
certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; he effect of
newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description
of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are
made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.8
Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia's
AI-Powered Analytics Solutions
NICE Nexidia Analytics and NICE Quality Central boost customer loyalty, sales
and optimal service processes for Alfa-Bank
Hoboken, N.J., May 28, 2020 – NICE (Nasdaq: NICE) today announced that its AI-powered analytics solutions have enabled
Alfa-Bank to improve customer experience. Alfa-Bank, one of the
largest private commercial banks in Russia, leverages NICE Nexidia Analytics and NICE Quality Central to automatically
analyze interactions and identify call topics that resonated with customers or areas needing improvement. With NICE's AI-driven analytics solutions, Alpha-Bank is now empowered to proactively drive up positive experiences while improving service
processes.
"This project, driven by the NICE Nexidia Analytics and Quality Central, has exceeded our expectations," said Ivan Pyatkov, Director of Digital Business, Member of the Alfa-Bank Board. "The system has already driven significant revenues for the bank owing to growth in sales, optimization of service processes and improved
loyalty last year, and in 2020 we expect to see continued substantial growth in profits.”
Alfa-Bank is the largest universal private bank in Russia and has been leading in all segments of the banking business for 30 years.
With a customer base of 550 thousand corporate customers and 16 million individuals, Alfa-Bank combines digital innovation with an effective physical network. Without giving up live communication with customers, the bank is developing “departments of
the future” with recognition based on biometrics and geolocation.
NICE Nexidia Analytics and NICE Quality Central accurately determine the words and actions during each interaction that are most
valuable to customers, while at the same time highlighting those that are not. These insights are incorporated into the bank's customer communication guidelines and delivered to agents within hours. As a result of the rapid delivery of these valuable
insights, Alfa-Bank increased sales to retail customers by 9.3% and 12.4% in the small and medium-sized businesses segment.
Additionally, based on the results of the voice analytics system, an intelligent voice assistant tailored for Alfa-Bank's customers is
being created. This will serve as the starting point of communication with customers and will provide more intelligible, useful answers to customer questions.
In the coming months, the leading Russian bank will also supplement the voice analytics system with NICE's Voice Biometrics
technology, enabling customer recognition by voice. This will boost operations security and also allow customers to receive a variety of remote services, without having to visit a branch.
"Alpha-Bank prides itself on staying on the cutting-edge of technology to ensure excellent experiences for customers," said John O’Hara, President, NICE EMEA. "They've made it a key goal to really listen to their customers and proactively take action to make every step in the customer journey smooth. NICE is proud to
support Alpha-Bank in bringing this vision to reality while continually boosting revenue growth."
.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. O'Hara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing
and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; he effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2