NICE Ltd 6-K, filed May 11, 2020
NICE Ltd. (NICE)
6-K
2020-05-11
For: 2020-05-11
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on May 11, 2020.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of April 2020 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
(Translation of Registrant's Name into English)
13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
99.1 NICE inContact and RingCentral Announce Joint Offering Helping Organizations Transition Employees to Work from Home Rapidly and
at No Cost, Dated April 1, 2020.
99.2 Unprecedented Number of New State and Federal Agencies Chose NICE CXone in the Last Two Weeks, as They Scale to Meet Accelerating
Demand from Citizens, Dated April 1, 2020.
99.3 NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform, Dated April 2, 2020.
99.4 NICE Actimize Provides Financial Services Organizations a Quick and Effective Response to the CARES Act with the Introduction of
KYC Xpress , Dated April 14, 2020.
99.5 CXone@home is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While Working at Home, Dated April 16,
2020.
2
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its
behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
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Name:
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/s/ Tali Mirsky
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Title:
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Corporate VP, General Counsel and Corporate Secretary
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Dated:
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May 11, 2020
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3
EXHIBIT INDEX
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
4
Exhibit 99.1
NICE
inContact and RingCentral Announce Joint Offering Helping
Organizations
Transition Employees to Work from Home Rapidly and at No Cost
Combined solution provides organizations with cloud contact center, cloud PBX, video meetings, and team
messaging to ensure everyone can work productively from home
Salt Lake City, April 1, 2020
– NICE inContact, a NICE business (Nasdaq: NICE)
and the leader in cloud contact center, in partnership with RingCentral,
Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, today announced a special offer to enable
organizations to rapidly transition their entire workforce, including contact center agents, to work from home. The offer includes NICE inContact CXone@home,
a special edition of the enterprise-grade NICE inContact CXone cloud contact center platform, which can be fully operational in 48 hours and is free for 45 days for new customers. CXone@home features ACD/IVR, audio recording, storage and
integrated softphone capabilities.
The combination of CXone@home with RingCentral Office™ provides organizations with best-in-class UCaaS solutions, including cloud PBX, video meetings and team messaging capabilities running on a carrier-grade infrastructure with a 99.999% uptime SLA. NICE inContact and
RingCentral have been in partnership since 2015, supporting tens of thousands of cloud contact center agents worldwide.
“We are proud to bring this timely offer to market with our long-standing partner RingCentral,” said Paul Jarman, CEO NICE inContact. “The power of RingCentral unified communications and the CXone cloud contact center platform ensures that contact center agents
and supervisors can work from any location and continuously provide customer support when it’s needed most.”
The combined platforms allow contact center agents to easily source answers for customers, share files, communicate within
team messaging and video meetings and perform mission-critical business tasks while delivering exceptional customer experiences and keeping pace with the changing business landscape.
“It is now critical that employees can work from
anywhere, anytime, and on any device in order to get work done and keep businesses moving forward,” said Anand Eswaran, president and COO,
RingCentral, Inc. “Both our organizations are committed to enabl customers to rapidly transition to a work-from-home model and provide uninterrupted customer
service.”
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create
deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization,
Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable
partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is
the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes
deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com,
ET
Yisca Erez +972 9 775 3798, ir@nice.com,
CET
Trademark Note: NICE
and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact
center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode.
RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables
customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral Media Contact
Jyotsna Grover, Jyotsna.grover@ringcentral.com
©2020 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office and the RingCentral logo are trademarks of
RingCentral, Inc.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability
to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are
made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.2
Unprecedented Number of New State and Federal Agencies Chose NICE
CXone in the Last Two Weeks, as They Scale to Meet Accelerating Demand from Citizens
NICE is also expanding services across more than 300 government agencies globally
in response to COVID-19
Salt Lake City, April 1,
2020 – NICE inContact (Nasdaq: NICE)
the leader in cloud contact center solutions, today announced rapid expansion across more than 300 government and non-profit sectors to
support increased demand. The NICE inContact CXone cloud customer experience platform enables organizations of all sizes to quickly transition contact
center agents to work from home, dynamically move calls across locations and handle significantly increased volumes of calls or digital interactions as demand spikes in heavily affected areas.
Federal, state and local governments across the United States are turning to NICE inContact CXone to rapidly expand their
agent and capacity needs to meet the accelerating demand from citizens. In addition, an unprecedented number of new government customers are turning to the only industry FedRAMP-authorized platform to move their agents home inside of 48
hours.
Total contact count grew five to ten times in several state government divisions in the United States in the last two weeks
of March. Not only federal and state agencies but also 211, 311 and public safety services are using CXone to ramp up operations within hours in order to service millions of citizens while also keeping their employees safely working from
home.
“We appreciate the unprecedented work that is being done on the front lines,” said Paul Jarman, CEO NICE inContact. “From healthcare to unemployment services, there has never been a more urgent need for citizens to get answers and assistance from
government organizations. CXone ensures scalability, security and reliability enabling them to respond to this crisis.”
As the leading cloud platform for contact centers, NICE inContact CXone has a global, geographically redundant cloud
infrastructure with built-in elasticity to dynamically scale up or down based on demand. We proactively monitor and continuously forecast demand with reserves for immediate spikes in volume and the ability to add data and storage capacity
immediately. Customers can rely on the 99.99% guaranteed availability on our carrier-grade network with global data centers and points of presence (POPs) as well as 24/7/365 network operations monitoring. Contact center agents using NICE
inContact CXone are operating in over 100 countries.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that
create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce
Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of
valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE)
is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all
sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com,
ET
Yisca Erez +972 9 775 3798, ir@nice.com,
CET
Trademark Note:
NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this
press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.3
NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform
Leaders in cloud contact center and video-first unified communications join forces to deliver faster,
more
personalized customer experiences while supporting remote workers
Salt Lake City, Date April
2, 2020 – NICE inContact, a NICE business
(Nasdaq: NICE), and the leader in cloud contact center, today announced that it has entered into a partnership with Zoom Video Communications, Inc. (Nasdaq: ZM), a
leader in video-first unified communications. As both companies offer services which enable remote workers, the partnership helps address rapidly changing customer needs and business continuity demands.
As companies and governments are increasingly asking employees to work from home, Zoom and NICE inContact are providing an
integrated solution to quickly and productively enable remote employee collaboration and distributed virtual contact centers. Zoom Phone provides advanced cloud-based calling capabilities built on a video-first platform, which facilitates
real-time collaboration with contact center agents using NICE inContact CXone. In addition to the existing capabilities Zoom and NICE inContact offer customers, NICE inContact CXone@home, a special edition of the enterprise-grade NICE inContact CXone cloud contact center platform, can be fully operational in 48 hours, is free for 45 days for new customers and integrates with
back-office employees using Zoom for improved collaboration and faster customer service.
Through this partnership, both companies can now deliver the combined solution to contact center agents and knowledge
workers globally. Now customer service organizations can combine the power of NICE inContact CXone, which unifies best-in-class customer analytics, omnichannel routing, workforce optimization and automation and artificial intelligence on an
Open Cloud Foundation, with Zoom’s innovative Zoom Phone offering, enabling a more efficient environment for employees, exceptional customer experiences and better business results.
“As we speak, our customers are racing to transition employees to work from home or shifting work to employees in less
affected regions to maintain business continuity,” said Paul Jarman, CEO NICE inContact, “We are thrilled to partner with Zoom and proud
that we’re providing a solution that enables remote collaboration and customer service.”
“Zoom is excited to partner with NICE inContact to bring an integrated cloud communications offering to market,” said Laura Padilla, Head of Global BD and Channel for Zoom.
“This solution will help global enterprises provide a seamless employee transition to remote working environments while continuing to deliver customer happiness.”
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that
create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce
Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of
valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE)
is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all
sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All
other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
About Zoom
Zoom Video Communications,
Inc. (NASDAQ: ZM) brings teams together to get more done in a frictionless video environment. Our easy, reliable, and innovative video-first unified
communications platform provides video meetings, voice, webinars, and chat across desktops, phones, mobile devices, and conference room systems. Zoom helps enterprises create elevated experiences with leading business app integrations and
developer tools to create customized workflows. Founded in 2011, Zoom is headquartered in San Jose, California, with offices around the world. Visit zoom.com and follow @zoom_us.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this
press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.4
NICE Actimize Provides Financial Services Organizations a
Quick and Effective Response to the CARES Act with the Introduction of KYC Xpress
The new KYC Xpress cloud solution empowers financial institutions to expedite
Know-Your-Customer processes to address an unprecedented influx in loan applications
using advanced automation
Hoboken, NJ,
April 14, 2020 – Due to provisions in the recently enacted CARES Act, financial services organizations are facing an
unprecedented influx of loan applications and the need to expedite Know-Your-Customer (KYC) operations and procedures, which are often manual and time consuming. To effectively address this critical need, NICE Actimize (Nasdaq: NICE), the leader in Autonomous Financial Crime Management, announces the launch of KYC Xpress, a cloud solution which automates manual KYC procedures, dramatically
increasing the speed of KYC processes by more than 80 percent.
Labor intensive KYC checks that are required to be performed on loan applicants are generally done manually
and require multiple steps. NICE Actimize KYC Xpress automates these processes – enabling teams to quickly perform KYC checks with confidence, reducing many hours of manual steps to minutes and minimizing errors by up to 40 percent. In
addition to cost savings, NICE Actimize KYC Xpress provides a clear audit report, time-stamped for proof of compliance.
Powered by the cloud, the NICE Actimize KYC Xpress solution provides organizations with the ability to perform a single search across a comprehensive variety of global data sources, quickly returning the intelligence needed to enrich customer
profiles. Intelligently orchestrating the aggregation of data from global sanctions, PEP, adverse media, corporate ownership and enforcement lists, NICE Actimize’s KYC Xpress enables organizations to adhere to KYC regulations and rapidly
respond to their customers’ immediate, critical needs.
“Because of the CARES Act’s requirement to process loans expediently, it is NICE Actimize’s priority to reduce the burden on our
customers’ operational needs,” said Craig Costigan, CEO, NICE Actimize. “KYC teams are currently inundated with loan applications and are challenged to accomplish a massive amount of work in a reduced timeframe. Whether a firm’s loan applicant is a new or existing customer, KYC Xpress provides
the automation and power of global data sources for quick and accurate customer decisioning.”
For more information, join this upcoming webinar series:
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“COVID-19 and CARES: Navigating the New AML and Fraud Dynamics,” register
here.
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For more information on NICE Actimize’s KYC Xpress and its benefits, please click here.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global
financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying
financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment
fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. https://www.nice.com.
Corporate Media Contact
Cindy Morgan-Olson, 551-256-5202, cindy.morgan-olson@niceactimize.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the
NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business
and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays
in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange
Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them,
except as required by law.
2
Exhibit 99.5
CXone@home is Expanded to Include Workforce Engagement Suite to Ensure
Agent Productivity While Working at Home
Up and running in 48 hours with no charge for 60 days to ensure business continuity, compliance and
performance
Salt Lake City, April 16, 2020 – NICE inContact, a NICE business (Nasdaq: NICE) and the leader in cloud
contact center solutions, today announced that its CXone@home offering has been expanded to include the complete suite of workforce engagement and
optimization (WFO) capabilities to ensure agents are productive while working from home.
Many organizations that have shifted to work from home now face challenges of engaging and ensuring performance of their
newly remote and dispersed workforce, while at the same time the nature and volume of the work is rapidly changing. These same organizations have requested CXone@home to help them deal with these challenges.
The fully integrated, enterprise-grade cloud platform provides contact centers flexibility, speed and the ability to manage
costs with a superior alternative to on-premises systems not built for remote work. CXone@home can be up and running in 48 hours and is available with no commitment or contract and is free for 60 days. This next generation of CXone@home is a
strong fit for businesses and government agencies to restore full contact center productivity in days.
Benefits of CXone@home include:
| • |
Move agents to work from home and continue to seamlessly
serve customers across voice and digital channels with Automatic Contact Distributor (ACD), Interactive Voice Response (IVR), chat and email.
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Adjust quickly to handle customer demand and easily manage
changes in demand with elastic scaling up or down and support for rapid changes to contact flows, IVR dialogs and other operational processes.
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Restore team productivity and performance with performance goals, remote coaching and monitoring to boost customer satisfaction (CSAT), increase agent engagement, build agent skills and manage
performance.
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Ensure compliance with voice and screen recording plus quality management analytics as part of the complete suite in the cloud.
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Manage staffing and adherence to service level agreements (SLAs), including response to varying volumes and frequent requests for shift changes, with Workforce Management (WFM) as part of the complete
CXone cloud contact center platform.
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“Almost all businesses and government entities around the globe are dealing with changes in their contact centers due to
the COVID-19 outbreak,” said Paul Jarman, CEO NICE inContact. “Contact center leaders are looking for continuity and the ability to serve
their customers in a very dynamic environment in their day to day operations. Moving to the cloud with CXone is a fast, reliable and flexible approach with a sustainable and flexible system to address their needs both now and in the long
run.”
For more details
about CXone@home with Workforce Optimization, click here.
Free business continuity resources also available:
| • |
Checklist: Work-from-home Agent Readiness
|
| • |
Webinar: Work-from-home Agent Best Practices
|
| • |
Whitepaper: Disaster Recovery and Business Continuity
|
| • |
Additional videos, webinars and case studies here
|
| • |
For the latest information, follow us on LinkedIn or Twitter
|
As the leading cloud platform for contact centers, NICE inContact CXone has a global, geographically redundant cloud
infrastructure with built-in elasticity to dynamically scale up or down based on demand. We proactively monitor and continuously forecast demand with reserves for immediate spikes in volume and the ability to add data and storage capacity
immediately. Customers can rely on the 99.99% guaranteed availability on our carrier-grade network with global data centers and points of presence (POPs) as well as 24/7/365 network operations monitoring. Contact center agents using NICE
inContact CXone are operating in over 100 countries.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that
create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce
Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of
valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE)
is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all
sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All
other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this
press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2