NICE Ltd 6-K, filed Apr 7, 2020
NICE Ltd. (NICE)
6-K
2020-04-07
For: 2020-04-07
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on April 7, 2020.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of March 2020 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant's Name into English)
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13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
99.1 NICE Investigate Selected by New York’s Nassau County to Drive Digital Transformation for District Attorney’s Office and Police Department, Dated March 5, 2020.
99.2 NICE Enables Critical Business Continuity as Organizations Race to Address Customer Service Spikes in Light of COVID-19, Dated March 10, 2020.
99.3 NICE inContact Provides Customers New Enhanced Customer Service and Business Continuity Capabilities During COVID-19 Outbreak, Dated March 10, 2020.
99.4 Ibotta Selects NICE to Improve Remote Workforce Management and Engagement, Dated March 11, 2020.
99.5 NICE Launches CXone@home to Enable Immediate Contact Center Transition to Work-From-Home in Response to COVID-19, Dated March 16, 2020.
99.6 NICE Actimize Enterprise Fraud Wins FinTech Breakthrough Award for Second Consecutive Year, Dated March 19, 2020.
99.7 NICE Accelerates Dramatic Shift of Tens of Thousands of Agents to Work From Home for Both New and Existing Customers, at a Record Pace, Dated March 20, 2020.
99.8 NICE Actimize Adds Innovative Applications to X-Sight Marketplace Which Provide Digital Insights to Detect Fraud and Suspicious Activity, Dated March 24, 2020.
99.9 NICE Offers Investigate Xpress to Immediately Enable Continuity of Police Operations in Response to COVID-19, Dated March 24, 2020.
100.0 NICE Launches WEM@home, Helping Organizations Maintain Service Levels and Agent Engagement While Working From Home, Dated March 30, 2020.
100.1 NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours Due to COVID-19, Dated March 31, 2020.
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
Name: /s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: April 7, 2020
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EXHIBIT INDEX
This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:
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Exhibit 99.1
NICE Investigate Selected by New York’s Nassau County to Drive Digital
Transformation for District Attorney’s Office and Police Department
NICE Investigate will help Nassau County’s law enforcement and criminal justice agencies
automate digital evidence management processes and comply with new disclosure requirements
Hoboken, N.J., March 5, 2020 – NICE (Nasdaq: NICE) today announced that Nassau County, New York has signed a multi-year contract with NICE, on behalf of its Police Department and
District Attorney’s (DA) Office, to deploy the NICE Investigate Digital Evidence Management Solution (DEMS). The Nassau County agencies will roll out NICE Investigate to over 3,400 officers, attorneys
and investigators, to accelerate digital transformation around processes of collecting, analyzing, sharing and disclosing growing digital evidence. Together, the Nassau County Police Department and DA’s Office investigate and prosecute
approximately 30,000 criminal cases annually.
NICE Investigate is a one-stop solution for automating manual processes around the collection, management, analysis and sharing of all types of digital evidence. NICE
Investigate will seamlessly integrate with Nassau County’s records management, CAD, 911/radio recording, interview room and other policing systems, automatically correlating and gathering multimedia case evidence.
“Digital transformation is the future of policing,” said Chris Wooten, Executive Vice President, NICE. “We’re
thrilled that Nassau County, and a growing number of law enforcement agencies around the world, are entrusting NICE with their digital transformation.”
NICE Investigate will also help Nassau County comply with New York State’s Article 245 of the Criminal
Procedure Law. NICE Investigate’s workflow and automation technology will make it easier for the District Attorney’s (DA’s) Office to automatically disclose evidence to defense attorneys within the time limit
required by law. Instead of copying case files and digital evidence onto DVDs, the DA’s Office will be able to share the entire case by simply sending a secure link.
“Our mission is to serve the people of Nassau County and ensure safe communities through excellence in policing,” said Patrick J. Ryder, Commissioner of Police, Nassau County Police Department. “As digital evidence continues to grow, transforming the way our officers, detectives, crime scene units, and other
departments manage digital evidence and investigations is crucial. NICE Investigate will help us streamline evidence collection, analysis and sharing, and in the process improve our ability to close cases with positive results, while also
mitigating evidence disclosure issues. NICE Investigate will save time, resources and money.”
“Nassau County has elected to employ the NICE Investigate SaaS solution for digital investigation and evidence management as a tool to assist with compliance with New York’s new discovery reform laws,” said Chief Technology Officer Gordon Trabold of the Nassau County District Attorney’s Office. “State law afforded the County less than eight months to implement solutions and this technology is helping to do so on the
timeline required by state statute. We look forward to working with NICE as Nassau County configures these new software solutions for law enforcement.”
Running on the secure Microsoft Azure for Government cloud, NICE Investigate will also facilitate digital evidence process transformation by:
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Automating evidence collection and analysis: NICE Investigate automatically collects, correlates and assembles digital evidence into case folders. It can even find hidden connections and recommend evidence to
investigators.
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Accelerating investigations: Investigators can use a single login to access, add to and share digital evidence across all connected systems.
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Eliminating time-wasting manual tasks: Instead of copying evidence onto DVDs and hand-delivering case files, detectives can spend more time investigating and closing
cases.
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Streamlining collection of CCTV evidence: Businesses and citizens can register cameras and share video evidence on request. Uploaded video is automatically transcoded to
a playable format and securely stored in the cloud for playback on any Internet-connected device.
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Helping detectives investigate serial crimes across precincts: All evidence is stored digitally, making it easier to collaborate and establish connections between cases.
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Simplifying evidence sharing: Investigators can share digital case files with the DA’s Office electronically.
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Ensuring data integrity, security and access control: NICE Investigate provides robust security, audit and access control over all evidence.
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To learn more about the NICE Investigate Digital Evidence Management solution:
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Visit the NICE investigate website for additional product information by clicking here.
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Email PSInfo@NICE.com for more information.
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About Nassau County
Nassau County is located immediately east of New York City. The county, together with Suffolk County to its immediate east, are generally referred to as Long Island. The county is home to a population of over 1.3 million people and includes two cities, three towns, 64 incorporated villages, and more than 60 unincorporated hamlets. Learn more by visiting https://www.ny.gov/counties/nassau (Nassau County), https://www.pdcn.org/ (Nassau County Police Department), or http://www.nassauda.org/ (the Nassau County District Attorney’s Office).
Nassau County is located immediately east of New York City. The county, together with Suffolk County to its immediate east, are generally referred to as Long Island. The county is home to a population of over 1.3 million people and includes two cities, three towns, 64 incorporated villages, and more than 60 unincorporated hamlets. Learn more by visiting https://www.ny.gov/counties/nassau (Nassau County), https://www.pdcn.org/ (Nassau County Police Department), or http://www.nassauda.org/ (the Nassau County District Attorney’s Office).
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan,
estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to
the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.2
NICE Enables Critical Business Continuity as Organizations Race to Address
Customer Service Spikes in Light of COVID-19
NICE helps organizations around the globe as they respond to heavily varying interaction volumes while
having to change the way they work
Hoboken, N.J., March 10, 2020 – NICE (Nasdaq: NICE) today announced that its CXone platform is allowing a growing
number of organizations to deal with COVID-19 readiness and response. Organizations are racing to respond to COVID-19, and this is requiring workforce agility as they seek to protect their employees and ensure their ability to continually provide
services.
With the global impact of COVID-19 organizations need to
ensure adaptability within their Business Continuity Plans. To accomplish this, companies are quickly adopting CXone to leverage its extreme flexibility and elasticity. As the nature of customer inquiries is changing by the day, the ability to quickly coach and train front line agents and do so even if they are
working form home, is their way to manage the rapid changes and make sure no customer issue is left unresolved.
Being a cloud native platform, CXone has the elasticity and flexibility that enables organizations to manage the new requirements. Work can be instantaneously shifted to the employee's home or between
locations whether domestically or internationally, and volumes can shift with no practical limit.
With NICE as the only vendor to be named a Leader by Gartner across both their Magic Quadrant for Contact Center as a Service, North America report, published in October 2019 and the Magic Quadrant for Workforce Engagement Management report published in February 2020, organizations are seeking a recognized leader for support.
“We are proud to assist our customers and work with them around the clock to ensure their business continuity plans can meet the
requirements of the changing landscape with respect to COVID-19,” said Paul Jarman, CEO NICE inContact. “ With employee safety being paramount, they also have to address the increasing number of interactions and inquiries coming from their end
customers. For some this is uncharted territory and we see them increasingly seeking a solution that can adapt with their needs.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman, CEO NICE inContact, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially
impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange
Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as
required by law.
Exhibit 99.3
NICE inContact Provides Customers New Enhanced Customer Service and
Business Continuity Capabilities During COVID-19 Outbreak
Provides free work-from-home module and free voice call ports for 211 and 311 organizations to handle
increased interactions volume
Salt Lake City, March 10, 2020 – NICE inContact (Nasdaq: NICE) today announced expanded
support for contact centers to eliminate potential disruptions during the current COVID-19 outbreak. NICE inContact is providing a free work-from-home module for users of the NICE inContact CXone cloud customer experience platform, to
maintain service continuity while employees need to work from home. In addition, to support the potential increase in call volume that 211 and 311 organizations may receive, NICE inContact will provide free voice call ports to those organizations for
the next six months. NICE inContact will also offer a free Business Continuity Planning review to verify that work from home and geographic flexibility can be performed without interruption to the business.
In several instances, NICE inContact has set up new centers able to service millions of citizens within hours. By shortening the set-up time by 99% compared to conventional
systems, governments and businesses can now respond with speed and agility to quickly changing customer needs and business continuity demands.
In addition to the work-from-home offering, CXone provides full capacity elasticity and flexibility to dynamically move work across geographic locations. As businesses are
shifting work to less affected regions and need to handle significantly variying volumes of customer service interactions, CXone enables an instantaneous shift in volume and location, across over 100 countries.
As the leading cloud platform for contact centers, NICE inContact CXone has a global, geographically redundant cloud infrastructure with built-in elasticity to dynamically
scale up or down based on demand. We proactively monitor and continuously forecast demand with reserves for immediate spikes in volume and the ability to add data and storage capacity immediately. Customers can rely on the 99.99% guaranteed
availability on our carrier-grade network with global data centers and points of presence (POPs) as well as 24/7/365 network operations monitoring.
“We understand the urgency around protecting our health and well-being,” said Paul Jarman, CEO NICE inContact. “Through both 211 and 311, critical information is provided
throughout our communities. To help manage the increased volumes we are offering free voice ports to these organizations over the next six months. We are also offering NICE inContact CXone customers an integrated softphone free of charge to support
work from home agents. Furthermore, our complete cloud solution ensures scalability, security and reliability to support business, government and community services as they plan and respond to changing conditions.”
To learn more, visit our COVID-19 continuity page.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last.
With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open
Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you
transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their
respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes
in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.4
Ibotta Selects NICE to Improve Remote Workforce Management and Engagement
Tech unicorn utilizes NICE Workforce Management and Employee Engagement Manager solutions to meet the
needs of their expanding workforce
Hoboken, N.J., March 11, 2020 – NICE (Nasdaq: NICE) today announced Ibotta, one of the most frequently used shopping apps in the United States, has selected NICE Workforce
Management and NICE Employee Engagement Manager in the cloud to offer flexibility and control to their part-time and remote employees. As a company whose workforce is growing at a double-digit rate, Ibotta needed a solution that
not only addressed the scheduling needs of their mobile workforce but also offered employees the control to change their schedules at any time from anywhere.
“With Ibotta’s remote part-time workforce growing so rapidly, we needed a technology partner to manage and support that level of growth,” said Benjamin Seidl, Senior Manager, Workforce
Optimization, Ibotta. “Leveraging NICE‘s solutions will help us engage our workforce, forecast and manage employee growth. As the clear leader in the workforce management space, and with a strong
reputation, NICE has the ability to help us immediately improve the lives of our employees.”
As one of the largest consumer technology companies headquartered in Denver, CO, Ibotta is transforming the shopping experience by making it easy for consumers to earn cash back on everyday purchases. The company
partners with leading brands and retailers to offer cash back rewards on groceries, electronics, clothing, gifts, home and office supplies, restaurant dining, and more. Ibotta is the premier destination for rewarded shopping on mobile and has paid
out more than $675 million in cash back to its Savers
“As Ibotta continues to see rapid employee growth, we are pleased they have selected NICE Workforce Management and Employee Engagement Manager to drive staffing optimization and employee motivation,” said Barry Cooper, President, NICE Enterprise Group. “Ibotta has been recognized as one of Inc 5000’s Fastest Growing Private Companies for the second year in a row and putting employees' needs first is central to their
strategy.”
As an industry-leading solution, NICE Workforce Management improves forecasting and streamlines scheduling for employees. This increases employee satisfaction by improving turnaround time while simplifying
scheduling through auto-approval. With a rapidly growing workforce, Ibotta needed a solution that would simplify scheduling to accommodate their changing needs.
While Ibotta strives to empower and engage their employees, NICE Employee Engagement Manager solves scheduling challenges and increases employee satisfaction by providing a wide range of self-service scheduling
capabilities. With this new tool, Ibotta is appealing to their mobile workforce’s desire to make changes to their schedule from anywhere, at any time.
About Ibotta
Headquartered in Denver, CO, Ibotta ("I bought a...") is a free mobile shopping and payments app that has delivered more than $675 million in cumulative cash rewards to its users for making purchases in-store, on mobile
apps, or via websites. Launched in 2012, Ibotta has more than 35 million downloads, is one of the most frequently used shopping apps in the United States, and offers cash back on purchases at more than 1,500 leading brands and retailer partners. In
2019, Ibotta launched its payments solution, Pay with Ibotta™, enabling shoppers to pay for their entire purchase through the Ibotta app and instantly earn cash back. Ibotta was named to the 2019 Inc. 5000
list of fastest-growing private companies in the U.S., after debuting on the list in 2018. Ibotta has also been named as a Top Workplace by The Denver Post for three years in a row.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan,
estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to
the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.5
NICE Launches CXone@home to Enable Immediate Contact Center Transition to
Work-From-Home in Response to COVID-19
Activate in 48 Hours, Unlimited Scale, At No Charge
Hoboken, N.J., March 16, 2020 – NICE (Nasdaq: NICE) today announced CXone@home, a limited time offering to support organizations in their challenging time, as they respond to COVID-19. CXone@home cloud
native offering is designed to enable contact centers to transition their workforce to work-from-home in 48 hours or less. CXone@home is also available to organizations with on-premises infrastructure that still do not use CXone and enables
expediting their response to COVID-19. CXone@home is offered to them with no commitment, no contract and free for 45 days. Powered by the state-of-the-art CXone cloud platform, CXone@home key functionality includes ACD/IVR and Audio Recording with no maximum seat limits, 99.99% availability and E-learning for agent onboarding.
The contact center industry is facing its biggest challenge ever, transitioning more than 15 million office-based employees to
work-from-home, as it’s required to balance safety with maintaining critical service to hundreds of millions of citizens. Organizations who already adopted CXone were capable of making this transition in a matter of hours in the last 2 weeks. With
CXone@home, every contact center that uses legacy on-premises technology can now complete the mission of work-from-home in 48 hours and at no cost.
“During this time of uncertainty related to COVID-19, it is especially hard on contact centers that are at the heart of organizations,”
said Barak Eilam, CEO NICE, “As we speak, our customers are racing to transition employees to work from home to maintain business continuity and
handle spikes in interaction volume. NICE is taking this important step with CXone@home to do our part, removing barriers and giving organizations the tools they need, as they rapidly respond to a changing world.”
Businesses and government agencies can learn more about
CXone@home here.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Barak Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on
the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s
Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE Actimize Enterprise Fraud Wins FinTech Breakthrough Award for Second
Consecutive Year
Powered by augmented intelligence, NICE Actimize’s IFM-X platform was selected for its advanced automation
capabilities which provide more efficient operations
Hoboken, N.J., March 19, 2020 – NICE Actimize, a NICE (Nasdaq: NICE)
business and the leader in Autonomous Financial Crime Management, today announced that its
Integrated Fraud Management platform, IFMX, has been named the winner of the “Fraud Prevention Innovation” Award by FinTech Breakthrough, an independent organization that recognizes the top companies, technologies and products in the global FinTech market today. Leading the “Fraud Prevention
Innovation” category with its advanced automation capabilities which streamline operations and reduce cost for more efficient fraud management, NICE Actimize’s IFM-X Integrated Fraud Management platform is receiving this honor for the second
consecutive year.
The FinTech Breakthrough Awards is the premier awards program founded to recognize FinTech innovators, leaders and visionaries from around
the world in a range of categories, including Banking, Personal Finance, Lending, Payments, Investments, RegTech, InsurTech and many more. The 2020 FinTech Breakthrough Awards program attracted more than 3750 nominations from across the globe.
“Fraud prevention and authentication management is a competitive category, and it is rare for an organization to earn these honors across
two consecutive years. We were thrilled to recognize NICE Actimize as a leading innovator distinguishing itself among this crowded field with its IFM-X platform. Congratulations to the entire NICE Actimize fraud team for this well-deserved industry
recognition,” said James Johnson, Managing Director, FinTech Breakthrough.
“NICE Actimize’s industry-proven experience and broad range of enterprise fraud applications are helping financial services organizations
in their journey to adapt to a rapidly changing environment, saving both time and money in the process,” said Craig Costigan, CEO, NICE Actimize.
“With our deep expertise combined with artificial intelligence and other advanced technologies, we are supporting financial services organizations as they cope with this complex environment. We thank FinTech Breakthrough for recognizing our
innovation during this pivotal time in our industry.”
NICE Actimize’s IFM-X platform leverages
automation and machine learning to optimize effectiveness while reducing the total cost of implementing and operating an enterprise fraud risk management system. With IFM-X, financial institutions can easily integrate limitless data into their fraud
detection systems and utilize agile advanced analytics while optimizing fraud operations efficiency.
With its easy data integration capabilities, IFM-X utilizes automated tools and a real-time big data repository, to allow financial
institutions to integrate new data sources, both structured and unstructured, to their fraud hub in minutes. Additionally, ActOne Case Management function within the IFM-X platform moves financial institutions beyond transaction-based analysis to a
visual holistic view of entity risk for faster, simpler and more precise resolution providing massive efficiency gains for operations teams.
For additional information:
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For more on NICE Actimize’s IFM-X Platform, please
click here.
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To review an IFM-X YouTube video, please click here.
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For more on NICE Actimize’s X-Sight Platform-as-a-Service, please click here.
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For more on NICE Actimize’s Fraud Augmented Intelligence, please click here.
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About FinTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for technology innovation and leadership, the FinTech Breakthrough Awards program is devoted to honoring excellence in Financial Technologies and Services companies and products. The FinTech Breakthrough Awards provide public recognition for the achievements of FinTech companies and products in categories including Payments, Personal Finance, Wealth Management, Fraud Protection, Banking, Lending, RegTech, InsurTech and more. For more information visit FinTechBreakthrough.com.
Part of Tech Breakthrough, a leading market intelligence and recognition platform for technology innovation and leadership, the FinTech Breakthrough Awards program is devoted to honoring excellence in Financial Technologies and Services companies and products. The FinTech Breakthrough Awards provide public recognition for the achievements of FinTech companies and products in categories including Payments, Personal Finance, Wealth Management, Fraud Protection, Banking, Lending, RegTech, InsurTech and more. For more information visit FinTechBreakthrough.com.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers' and investors' assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Cindy Morgan-Olson, 551-256-5202, cindy.morgan-olson@niceactimize.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on
the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s
Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.7
NICE Accelerates Dramatic Shift of Tens of Thousands of Agents to Work From
Home for Both New and Existing Customers, at a Record Pace
CXone cloud platform seamlessly transitions agents to work from home in hours simultaneously supporting significant
spikes in volume
Hoboken, N.J., March 20, 2020 – NICE (Nasdaq:
NICE) today announced that it has enabled the successful transition of tens of thousands of contact center agents to work from home within hours, for organizations of all sizes and verticals. In the last few weeks CXone customers have been
rapidly transitioning to large scale work from home operations in response to the recent COVID-19 outbreak, ensuring the safety of employees while providing service continuity to customers. Those enterprises were able to maintain fully operational
customer services including both self-service and digital channels while moving quickly to transition their agents to work from home.
This past Monday, March 16th, NICE launched CXone@home, a cloud native offering designed to enable contact centers that are not using CXone to respond to COVID-19 and transition their workforce to
work-from-home in 48 hours or less. Many of these enterprises are using legacy on premise products that cannot support either work from home or volume spikes. CXone@home is offered to them with no commitment, no contract and free for 45 days.
The demand for CXone@home has been unprecedented by organizations of all sizes with legacy on-premises infrastructure.
“Organizations across the globe are racing to establish remote work environments, while in parallel they face an almost immediate expansion in call volume. Moving to the cloud is the only way to
achieve this,” said Barak Eilam, CEO NICE, “With 15 million agents globally and ten of thousands of contact centers, 90% of them are still dependent on legacy on-premises infrastructure. As a result of the current situation, fast transition to the
cloud is becoming a necessity” Mr. Eilam added “We are happy to help so many organizations around the globe with CXone and are committed to meet the demand for CXone@home.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by
Barak Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project,
plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not
limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements;
decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss
of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors
and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Actimize Adds Innovative Applications to X-Sight Marketplace
Which Provide Digital Insights to Detect Fraud and Suspicious Activity
New additions include capabilities that collect and connect open-sourced digital clues,
as well as solutions which detect
check, credit card and mobile fraud
Hoboken, N.J., March 24, 2020 – NICE Actimize, a NICE business (Nasdaq: NICE) and leader in Autonomous Financial Crime Management, today announced that two new partners offering
unique financial crime fighting solutions have joined its X-Sight Marketplace,
the first financial crime and compliance ecosystem that connects financial services organizations with data, applications, tools and service providers, providing both the value of choice and the ability to reduce integration timelines.
The new partners offering customized solutions for the X-Sight Marketplace include Digital Clues, a provider of digital intelligence solutions; and SQN Banking Systems, an innovative check fraud solutions provider that serves a range of financial institutions from large, to mid-tier and community banks.
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Digital Clues, a provider of digital
intelligence solutions, has evolved the world of web and open-source intelligence to serve as a central investigation hub for analysts across a wide range of global industries. Digital Clues' technology collects and connects digital clues
from open sources around the web and beyond to generate insights regarding various illegal or otherwise suspicious activities.
Within the process of opening a new account of any type, the Digital Clues platform allows identity detection by web
presence profiling. It enriches new accounts with a 360-degree view of its online presence, working to verify its authenticity, to identify unusual activity, and to conduct social relationship analysis. Once a suspicious activity is
detected, a profound analysis is performed, combining both internal and web sources. Multiple investigation events may be combined into one case with explicit connections, during which new leads are revealed, as the entire analysis
process is visualized through a comprehensible intelligence map.
“Digital Clues has been an intelligence and national security market leader of digital web and open-source intelligence
solutions for more than ten years. Our advanced technology creates a comprehensible intelligence map for complex suspicious activities in all verticals, thereby preventing malicious attempts and actions," said Yossi Ofek, CEO, Digital Clues AG.
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SQN Banking Systems, delivering innovative check fraud and workflow solutions that serve a range of financial institutions from large, to mid-tier and community banks, offers on-premise
applications and hosted solutions for fraud protection and signature verification. SQN Banking solutions detect check, credit card and mobile fraud with a range of systems and services that includes image fraud analysis, signature verification, transaction fraud analysis, official check verification, mobile signature capture, safe deposit management and conversion services.
“Systems and workflows that
provide fraud protections and methods for prevention are essential in today’s ever-changing business environment, and we are pleased to add our unique approach to fighting fraud and forgery to the NICE Actimize X-Sight Marketplace,
known for its industry-leading fraud solutions and platform,” said Joe Uhland, President, SQN Banking Systems. “Using sophisticated algorithms and real-time detection solutions, we help our clients effectively prevent check and payments fraud. We look forward to
providing these applications to the X-Sight Marketplace.”
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“The financial services industry
has clearly demonstrated its need for immediate access to advanced financial crime-solving solutions, particularly in fraud and anti-money laundering,” said Craig Costigan, CEO, NICE Actimize. “The X-Sight Marketplace continues to meet this challenge
by offering specialized capabilities that provide a cost-effective way for FSOs to rapidly innovate while supporting best-in-class financial crime, risk and compliance management capabilities. With the continuing growth and expansion of the
X-Sight Marketplace, partners such as Digital Clues and SQN Banking Systems advance these requirements.”
NICE Actimize’s X-Sight Marketplace currently has more than 40 partners in its growing ecosystem, with offerings addressing such categories
as customer & counterparty intelligence, data management, device & channel intelligence, identity verification, screening & adverse media, user authentication & fraud, CDD/KYC, transaction monitoring, and alert & case management.
For more information on the X-Sight Marketplace, please click
here.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial
institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime,
preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime,
sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-551-256-5000, NICE Actimize, cindy.morgan-olson@niceactimize.com
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE
logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on
the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s
Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.9
NICE Offers Investigate Xpress to Immediately Enable
Continuity of Police Operations in Response to COVID-19
Police departments can activate NICE Investigate Xpress in
as little as 48 hours at no charge
Hoboken, N.J., March 24, 2020 – In response to COVID-19 and to ensure continuity of police operations, NICE
(Nasdaq: NICE) today announced it is offering NICE Investigate Xpress, part of its NICE Investigate solution suite, to police departments at no cost for the next 90 days. NICE Investigate Xpress can be deployed in as little as 48
hours.
Driving digital transformation for over 40,000 investigators and police officers around the world and operating in the cloud, NICE Investigate Xpress enables law enforcement personnel to do much of their case-building
work remotely for social distancing and continuity of operations, minimizing direct contact with both people and physical evidence to enhance personal safety.
Chris Wooten, Executive Vice President, NICE, stated, “Interpersonal contact is the nature of the job
for many who work in law enforcement, but in today’s unprecedented situation with COVID-19, this is causing worries for the safety of officers, investigators, and other personnel. Additionally, potential contamination
of evidence, including USB drives, DVDs and other physical media has also become a mounting concern for investigators who handle them daily. Through the rapid deployment of NICE Investigate Xpress, police departments can eliminate these concerns and
protect their staff, while ensuring that vital investigative work continues to get done.”
Scalable, fast and easy-to-implement, NICE Investigate Xpress is an all-in-one digital evidence management and investigation solution that:
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Removes the ‘physical touch’ from digital evidence by eliminating the need to copy evidence onto CDs and USB drives.
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Enables employees to work remotely and securely to support social distancing. Investigators, analysts, video tech crews, discovery teams and communications bureau personnel can all work effectively from home.
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Reduces face-to-face contact during evidence collection by helping investigators reduce their travel and public contact. CCTV video evidence, 911 audio recordings and other evidence can be secured remotely.
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Reduces potential virus spread among different units by enabling employees to share information digitally.
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Minimizes repeat in-person contact with victims and witnesses by recording phone, video and Skype interviews from home and linking these recordings electronically to cases.
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Enables secure, electronic sharing of case evidence with DAs thereby minimizing face-to-face contact and handling of physical media.
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Law enforcement agencies can learn more about NICE Investigate Xpress by emailing PSInfo@NICE.com or by attending NICE’s upcoming COVID-19 Response Webinar: Ensuring Continuity of Police Operations During
COVID-19 on March 26th. Click here to attend the webinar.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan,
estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to
the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 100
NICE Launches WEM@home, Helping Organizations Maintain Service Levels and
Agent Engagement While Working From Home
Supervisors faced with the new challenge of managing hundreds or thousands of employees, who are now
each working remotely, are equipped to maintain team engagement and KPIs in less than 48 hours
Hoboken, N.J., March 30, 2020 – NICE (Nasdaq: NICE) today announced WEM@home, a new offering that provides advanced remote management capabilities to maintain productivity and service levels to
organizations globally. With businesses shifting to a work-from-home environment, they now require tools to manage their remote workforces and drive the right behaviors, all while ensuring that customer satisfaction is maintained. Businesses are
experiencing unprecedented spikes in interaction volumes and are reporting a growing need to respond across digital channels. WEM@home helps supervisors gain control and focus employees on shifting customer priorities. Offered without full commitment or contract to both new and existing customers, WEM@home cuts through the red tape in this time of uncertainty to help contact centers respond to and support
increased traffic. Organizations can have WEM@home up and running in less than 48 hours. Click here to learn more.
WEM@home solution includes:
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Visibility package:
capture data and generate insights about employee behavior on the desktop. A deep reservoir of rich and meaningful data, the desktop has the potential to generate insights and measures around employee productivity scores, knowledge gaps and
identify inefficient processes for both front and back-office employees.
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Performance package:
monitor both employee and customer behavior using advanced analytics and AI to provide sentiment analysis and insights. This enables a better understanding of ongoing employee state of mind and identification of changes in employee behavior
as they interact with customers.
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Engagement package:
provide employees a structured way to offer inputs about their work and set up as well as potential obstacles that are preventing them from completing their tasks successfully using out of the box surveys. The Engagement package comes with
a custom WEM@home employee engagement report as well as an industry benchmark report.
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“With the race to establish remote worker environments at its peak, organizations are quickly realizing the need for remote supervisor
capabilities,” said Barry Cooper, President NICE Enterprise Group. Supervisors who once walked the contact center floor, keeping a pulse on the center’s needs, can now do so remotely with WEM@home. Supervisors can quickly regain control
during today’s unprecedented times of change to better understand employees and respond to evolving customer requirements.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s
customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release,
and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 100.1
NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid
Shift-Swap and Extra Hours Due to COVID-19
NICE EEM cloud solution that enables scheduling flexibility recorded 400% increase in volume changes
as contact centers move to work from home and in race to respond to consumer interaction surge
Hoboken, N.J., March 31, 2020 – NICE (Nasdaq: NICE) today announced that it is seeing a significant uptake in agents adapting
their contact center schedules in response to the recent outbreak of COVID-19. Agents were highly engaged in helping their contact centers rapidly meet the unprecedented change in demand by leveraging NICE’s Employee Engagement Manager (EEM) solution. NICE EEM provided agents with exceptional scheduling
flexibility while simultaneously improving staffing levels and increasing productivity. As a result, organizations using NICE EEM are showing increases in average daily self-service schedule change rates as high as 193%, addressing the fluctuating
staffing needs as employees move to remote working environments due to COVID-19. This trend is being seen across multiple verticals including Healthcare, Telecom, BPO, Financial Services, Insurance, High Tech, Travel and more.
In addition to changing their schedules to be available for their contact center, agents also relied heavily on flexible self-scheduling
capabilities such as the automated self-swap of hours, which increased in average volume by 90%, as a proportion of all self-service scheduling. The automated self-swap has enabled optimized staffing levels by allowing agents to instantly move shift
intervals within the same day or between days while maintaining aggregate hours worked. Organizations are also reporting high rates of success with agents self-scheduling for extra hours, doubling on average. In addition, a 43% average reduction in
voluntary time off over this period, compared to previous weeks, has been reported.
As self-service scheduling usage increased across all verticals, specific industries demonstrated exceptional elasticity in staffing
responsiveness. In the banking industry, agent initiated self-swaps increased by 408%. At a major telecom service provider, total self-service schedule changes overall increased by 700%, with agent initiated extra hours increasing in volume by 1012%.
Barry Cooper, Enterprise Group President,
commented, "It's truly remarkable to see contact center employees adapt in this exceptional time of change and uncertainty. We're pleased to do our part in this with our EEM solution which empowers employees to better adjust their schedules,
regardless of their physical location, all while meeting the evolving needs of their organizations."
To learn more about NICE EEM, click here,
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations
to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements
can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing
and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on
the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s
Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
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