NICE Ltd 6-K, filed Nov 3, 2020
NICE Ltd. (NICE)
6-K
2020-11-03
For: 2020-11-03
View Original
Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on November 3, 2020.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of October 2020 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant's Name into English)
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13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Actimize Announces ENGAGE LIVE, The Largest Virtual Financial Crime Risk Management Customer Event of the Year, Focused on the Power of Always On AI, Dated October 5, 2020.
99.2 NICE Recognized as a Robotic Process Automation Leader in Everest Group's PEAK Matrix for Third Consecutive Year, Dated October 12, 2020.
99.3 NICE to Showcase Strategies for Driving Agile Customer and Employee Experiences, Dated October 13, 2020.
99.4 UK’s Cleveland Police Selects NICE Investigate for Digital Evidence Management Process Transformation in the Cloud, Dated October 14, 2020.
99.5. NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features that Fuel Modern Contact Centers, Dated October 15, 2020.
99.6 NICE Investigate Brings Digital Cloud Transformation to Lancashire Constabulary to Provide Faster, More Efficient Investigations and Prosecutions, Dated October 19, 2020.
99.7. Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience, Dated October 20, 2020.
99.8. NICE Satmetrix Selected by Financial Services Company Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer, Dated October 21, 2020.
99.9. U.S.’s Second Largest County to Deploy NICE Inform Intelligence Center for Digital Transformation of its Consolidated 911 Operation, Dated October 26, 2020.
99.10. NICE Launches Evidencentral Marketplace, First Open Digital Evidence Management Ecosystem, to Accelerate Digital Transformation for Law Enforcement and Criminal Justice, Dated October 27,
2020.
99.11. CXone Analytics Boosts Contact Center Performance and Extreme Agility, Dated October 28, 2020.
99.12. NICE First to Achieve Microsoft Teams Certification for Unified Communications Recording, Enabling Digital Transformation of Financial Services Organizations, Dated October 29, 2020.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
| NICE LTD. | |||
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By:
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/s/ Tali Mirsky | |
| Name: Tali Mirsky | |||
| Title: Corporate VP, General Counsel and Corporate Secretary | |||
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Dated: November 3, 2020
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Actimize Announces ENGAGE LIVE, The Largest Virtual Financial Crime Risk
Management Customer Event of the Year, Focused on the Power of Always On AI
Over 1000 attendees from leading Global financial services organizations will attend the conference featuring 35+
sessions dedicated to financial crime solutions and services
Hoboken, N.J., October 5, 2020 – Navigating today’s “Always On” environment with zero compromise requires powerful innovation and smart, strategic decisioning. With this in mind, NICE Actimize, a NICE (NASDAQ: NICE) business today announced ENGAGE LIVE, the financial crime industry’s largest virtual customer
event of the year. To be held on October 14-15, 2020, this free event will provide unprecedented insights to guide business decisions at the world’s leading financial institutions. Global financial services organizations will attend the event,
featuring more than 35 sessions and six tracks dedicated to financial crime solutions and services.
Focused on the “Always On” environment reflected within the rapidly-changing financial crime industry, the event highlights innovation fueled by Digital Acceleration, Cloud Transformation, Always on AI and Actionable
Data. Spotlighted at the interactive Solutions Showcase, event attendees can view the latest technologies in action from NICE Actimize and its X-Sight Marketplace partners. The Showcase will also feature strategic partners, including Infosys, a
global leader in next-generation digital services and consulting. Online “Pods” will be staffed for live chat and networking opportunities.
Featuring content to suit every role and interest across anti-money laundering, enterprise fraud, financial markets compliance, and case management, this global event offers a wealth of informative sessions, including
visionary keynotes from Craig Costigan, NICE Actimize CEO; Chad Hetherington, NICE Actimize VP, Global Head of Product; and Yossi Levin, NICE Actimize VP, Global Head of Engineering.
Danica Patrick, Robert Herjavec Headline Celebrity Keynotes
On October 14, Danica Patrick, former world-renowned racing driver, will also deliver a keynote to kick off the event. As a professional racecar driver, Patrick broke barriers and set records with her impressive
on-track performance. Attendees will have the exclusive opportunity to hear her story and unique perspective on how to stay ahead with speed and agility.
And entrepreneur and leading Shark featured on ABC’s Shark Tank, Robert Herjavec, will join ENGAGE LIVE on October 15. Born in Eastern Europe, and escaping Communism with his parents from the former Yugoslavia,
Herjavec rose to launch his own computer company from his basement. In 2003, he founded the Herjavec Group, and it quickly became one of America’s fastest growing technology companies. His motivational business advice has received millions of
impressions through TV, print, radio and digital media.
Additional guest speakers include Frank McKenna, Chief Fraud Strategist of Point Predictive, and author of the well-known industry blog “FrankonFraud.” McKenna is an advocate for fraud managers and data scientists, who
has dedicated his career to fighting fraud across the world. He has worked with over 200 banks, lenders, and finance companies, to solve fraud issues that impact customers.
“Organizations that accelerate digital transformation will become tomorrow’s leaders,” said Craig Costigan, NICE Actimize CEO who will deliver the opening keynote. “Balancing risk and customer experience is an imperative to transitioning successfully. To help our customers perfect that balancing act, we’ve introduced several innovations fuelled by the Power of our ‘Always
On’ AI strategy which is built on the solid foundation of our cloud platforms, Xceed and X-Sight, which provide ease and flexibility for organizations of all sizes.”
To register for ENGAGE LIVE, go to our registration link by clicking here.
To view the complete ENGAGE LIVE Agenda, please click here.
Additional NICE Actimize ENGAGE LIVE resources:
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On Twitter — Follow @NICE_Actimize and the event hashtag #ENGAGE2020LIVE.
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On LinkedIn — Look for company updates at www.linkedin.com/company/actimize.
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About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one
in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides
real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading.
Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-646-408-5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on
the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Recognized as a Robotic Process Automation Leader in Everest Group's
PEAK Matrix for Third Consecutive Year
NICE RPA receives top scores for market presence and capability and is lauded by clients appreciating
continuous innovation via product vision and roadmap in the 2020 report
Hoboken, N.J., October 12, 2020 – NICE (Nasdaq: NICE) today
announced that it has been named a Leader in Everest Group's Robotic Process Automation (RPA) PEAK Matrix® Technology Vendor Assessment 2020 report. NICE received the top score in market presence and capability for Robotic Desktop
Automation/attended RPA, primarily driven by its leading product capabilities, large-scale deployments and enterprise license agreements. Click here to access a complimentary copy of the full report.
NICE's leadership positioning is the result of high scores in market impact and vision and capability as well as reference clients stating they "appreciate its product vision and roadmap, continuous innovation,
flexibility of the client management team, and comprehensive features/functionalities of the platform." The report also states "clients have indicated attended automation as its key strength and appreciate customizable callouts functionality as
being quite helpful, especially to new agents." NICE was also recognized for its leadership in the telecom vertical and healthy year-on-year growth in its client base in 2019.
Amardeep Modi, Practice Director at Everest Group, said, "NICE has earned its position as a Leader for the third successive time on the RPA Products PEAK Matrix® as a
result of its continued focus on vision and strategy and strong automation development and integration capabilities. It is our view that NICE's attended automation offering via NEVA and its AI-based Automation Finder capability are noteworthy
strengths highlighting the company's emphasis on innovation."
"It is gratifying to see positive feedback from our customers showcased in this report which we consider a reflection of our continued dedication to innovation," said Barry Cooper,
President, NICE Enterprise Group. "Rapid innovation is a critical path to CX agility especially in today's times of extreme change. We are committed to unleashing the full potential of the human and robotic workforce and empowering
organizations with the best of both worlds."
About NICE
NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, + 1-201-561-4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on
the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE to Showcase Strategies for Driving Agile Customer and Employee Experiences
New thought leadership focused virtual events bring together acclaimed industry and product experts delivering
insights on boosting performance and satisfaction using analytics, automation, cloud and WFM
Hoboken, N.J., October 13, 2020 –NICE (Nasdaq: NICE) today announced the launch of new virtual events presenting thought
leadership and best practices for ensuring extraordinary experiences in the face of dynamic change. While many organizations have ensured business continuity by having employees operate remotely from home or in hybrid remote/in-office
environments, neither the pandemic nor the pace of change is showing signs of abating. Agility in understanding the implications of change and swiftly making critical decisions that drive unparalleled customer and employee satisfaction is pivotal
to business success. This series of virtual events, named 'Agile Customer Experience: Leadership for a New Reality' will demonstrate how organizations can leverage intelligent analytics, automation, cloud and WFM technology to deliver agile
customer experiences that generate loyalty. For more information or to sign up, please click here.
This series of virtual events will feature revered analysts and NICE product leaders sharing steps companies can immediately take to
empower agents as they work remotely and drive workforce agility. Analyst firms slated to present include Aberdeen, DMG Consulting, McGee-Smith
Analytics and more. Key virtual events in the series include:
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October 15, 2020: Paul Stockford, President & Chief Analyst, Saddletree Research,
will discuss "The Contact Center Perfect Storm and the Agile Workforce"
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November 12, 2020: Donna Fluss, President, DMG Consulting LLC, will present "WFM Re-Imagined for the Post COVID-19 Workforce"
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December 1, 2020: "How AI-Driven Quality Monitoring Delivers Agile Customer Experience" by Sheila McGee-Smith, President & Principal Analyst, McGee-Smith
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December 3, 2020: Dana Shalev, Head of Product Marketing, Multi-Channel Recording, NICE,
will discuss "Contact Center’s Irreversible Trends"
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Eran Liron, Executive Vice President,
Marketing and Corporate Development, NICE, said. “While a lot has changed in the past six months, the importance of customer and employee experiences has not. Agility in rapidly adapting to change, whether in customer or employee needs or
the business environment, directly impacts loyalty and determines the leaders of tomorrow. We're pleased to bring this series of virtual events to help organizations deliver agile customer experiences and stay on the winning side of the finish
line."
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201-561-4442, chris.irwin-dudek@nice.com ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Liron, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of
the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
he effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
UK’s Cleveland Police Selects NICE Investigate for Digital Evidence
Management Process Transformation in the Cloud
NICE Investigate will digitally transform operations by automating processes and bolstering
efficiency for more than 1,500 police officers
Hoboken, N.J., October 14, 2020 – NICE (Nasdaq: NICE) today announced that the United Kingdom’s Cleveland Police has selected the NICE Investigate Digital Investigation and
Digital Evidence Management Software. Cleveland Police will use NICE Investigate to digitally transform and automate processes around collecting, analyzing and sharing evidence in the cloud to better serve the community and criminal justice
partners, and to bolster efficiency for its workforce of more than 1,500 police officers.
Chris Barker, Chief Inspector, Cleveland Police said, “Cleveland Police went through a detailed procurement exercise and identified NICE Investigate as the digital evidence
management system most capable of meeting both our national mandates around digital evidence management and our local policing needs. Deploying NICE Investigate Xpress in advance of our full NICE Investigate rollout has enabled us to come up the
learning curve quickly, and keep officers and the public safe. The feedback we’ve received from our officers has been positive and our engagement with the Crown Prosecution Service (CPS) through NICE Investigate’s wholly digital process is working
well.”
Chris Wooten, Executive Vice President, NICE, stated, “Using NICE Investigate, Cleveland Police, like the many other police forces before it, will be able to harness the power of
digital data and technology to better protect and serve communities, enhance its collaboration with the Crown Prosecution Service (CPS) and other criminal justice partners, and digitally transform and automate many aspects of daily police work
through the cloud.”
As a one-stop solution for digital evidence management, NICE Investigate will enable Cleveland Police to:
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Improve officer efficiency by enabling investigators to collect evidence through a single login. NICE Investigate will integrate into the force’s 999 call recording, Niche records management, STORM command and control, custody interview
recording, body-worn video, in-car video, and SOCO image systems. Using analytics, NICE Investigate correlates all of this structured and unstructured data to rapidly uncover connections and push evidence to investigators.
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Better serve communities by providing an easy, discreet way for citizens, businesses and community organizations to share digital evidence. Cleveland Police can create a public appeal for any active investigation in minutes and share it
on social media. Citizens simply click on a secure link to upload their videos, photos, screenshots, or any other digital evidence. The force is also collaborating with the public, local businesses, hospitals and Cleveland Borough Council
members to register hundreds of CCTV cameras. Viewing cameras geo-located on a map, police officers can then request and receive CCTV video electronically, instead of driving to each location. Uploaded content is automatically
virus-checked, transcoded, and securely stored in the cloud. Without NICE Investigate, police officers would need to make an estimated 4,500 trips per week to collect digital evidence – a huge time and resource drain.
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Comply with national requirements by sharing all digital evidence with the CPS electronically. Instead of copying case files and digital evidence onto CDs, USB drives and paper, Cleveland Police will be able to share all digital evidence
electronically, by emailing secure links to digital case files. The system also automatically tracks who accessed what to ensure a chain of custody.
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Ahead of its force-wide roll-out of NICE Investigate, Cleveland Police utilized a scaled-down version of NICE Investigate called NICE Investigate Xpress, which NICE offered to the police free-of-charge through 2020.
This has allowed the force to leverage NICE Investigate’s public appeals capability to collect evidence without face-to-face contact. Cleveland Police is also using the system to share evidence with the Crown Prosecution Service, in line with its
COVID-19 countermeasures.
NICE Investigate is a one-stop solution for transforming manual processes around the collection, management, analysis and sharing of all types of digital evidence. NICE Investigate is currently being used by 15 police forces in the UK, additional police departments in the US, and more than 50,000 investigators and police officers around the world. NICE is also offering a
version of its cloud-based NICE Investigate, NICE Investigate Xpress, to police forces free-of-charge for the duration of 2020, typically deployed in less than 48 hours.
To learn more about the NICE Investigate Digital Evidence Management solution and NICE Investigate Xpress:
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Visit the NICE website by clicking here.
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Email PSInfo@NICE.com for more information.
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About Cleveland Police
Cleveland (UK) Police have policing oversight for approximately 230 square miles, covering Hartlepool, Middlesbrough, Redcar and Cleveland and Stockton and a population of around 560,000 people. The Force was formed in
1974 as the successor to the Teesside Constabulary and the York and North East Yorkshire Police. It also took over part of Durham Constabulary. Cleveland Police core vision and values focus on transparency, impartiality, integrity and public
service.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201-561-4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, IDT
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s
growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s
dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on
the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the
company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with
Innovative Features that Fuel Modern Contact Centers
CXone Fall 2020 release adds advanced features to enhance digital customer service, workforce agility, agent
engagement and deep-dive insights with ground-breaking analytics
SALT LAKE CITY, October 15, 2020 – NICE inContact, a NICE business (Nasdaq: NICE), today announced the Fall 2020 release of NICE inContact CXone, delivering greater workforce agility for remote teams, deeper operational insights across all digital and voice
interactions, and faster handle time through real-time customer authentication with voice biometrics.
2020 was a year marked by unprecedented upheaval for contact center leaders, agents and customers. Many contact centers enacted, for the first time, wide-scale work-from-home
transition plans all while juggling the rising needs and expectations of customers. In fact, a NICE inContact study of contact center leaders found that amid the COVID-19 pandemic, 62 percent of respondents experienced an increase in
digital interactions and 46 percent saw an upturn in self-service channels – demonstrating that digital customer experience is critical for customer success.
“We’re witnessing the digital acceleration of the contact center in real-time,” said Paul Jarman, CEO, NICE inContact. “The vast
range of digital channels customers have come to expect – chat, SMS text, Twitter, WhatsApp – are now cornerstones of positive customer experiences. NICE inContact CXone doesn’t simply support these functions; they’re now elevated to a new level
with our breakthrough innovations to help contact centers gain the agility to navigate disruptions and ensure business continuity while developing relationships that last with their customers.”
Latest CXone Release Powers Contact Centers with Intelligence and Flexibility in the Face of Disruption
Building better contact centers and powering better experiences requires balancing the unique needs of modern agents with the constantly rising expectations of customers.
CXone is designed to mirror customer and agent experiences, eliminating silos and creating new opportunities. CXone Fall release highlights include:
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Enhanced Remote Workforce Agility & Agent Engagement: CXone provides remote workforce agility with an advanced workforce engagement suite as part of the unified, cloud
native CXone platform, enabling contact centers to avoid disruptions and to continuously manage productivity and agent performance in any location. Leaders can coach and engage their agents in a remote capacity the same as in the office –
and in some cases more effectively -- through new digital coaching with real-time agent screen monitoring. CXone also offers new business intelligence models for remote agents and adds new functionality to support work-from-home demands,
such as agent-initiated schedule changes, rotational schedules, and other agent-centric remote features.
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New AutoDiscovery of Trends Across Digital and Voice Interactions: Faster action to seize opportunities or resolve systemic problems is a must-have in today’s fast-paced digital environment. Now
organizations can apply the power of end-to-end analytics across 100% of interactions to spot patterns and answer questions that they did not even know to ask. New AutoDiscovery in CXone creates “aha” moments through automatic
categorization and visualization of topics and trends through machine learning and artificial intelligence (AI).
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New Business Intelligence (BI) for Deeper Operational Visibility: New CXone Business Intelligence provides advanced analysis and exploration by embedding BI directly in CXone with graphics,
trends, dynamic explorations, and drill-downs. Business users will have the ability to thoroughly analyze with advanced tools, pre-built reports, and custom reporting. New pre-built reports include visualizations and drill-downs for
Workforce Management and Quality Management with the evaluation details linked to associated agent/customer interactions.
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New Real-time Customer Authentication Streamlines Agent and Customer Interactions: Leveraging voice biometrics and advanced artificial intelligence, CXone now offers a passive authentication
method to quickly confirm customer identity without repeating passphrases or other identifying markers – reducing average handle time on all agent calls, reducing customer effort and empowering customers to do more within self-service IVR.
|
“Seamless, exceptional experiences are vital in attracting new customers, fostering existing relationships and building a community of brand advocates, Jarman said. “The Fall
2020 CXone release takes a holistic approach to improving both agent and customer experiences and to helping organizations of all sizes modernize and remain agile in today’s increasingly digital world.”
About NICE inContact CXone
NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Customer Analytics, Omnichannel Routing, Workforce Engagement Management, and
Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability
and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality).
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that
last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on
an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can
help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their
respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by Paul Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be
identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of
newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.This press release contains forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of
the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
NICE Investigate Brings Digital Cloud Transformation to Lancashire Constabulary
to Provide Faster, More Efficient Investigations and Prosecutions
NICE Investigate will support more than 3,600 officers and digitally transform processes around the collection,
analysis and sharing of digital evidence, saving both time and money
Hoboken, N.J., October 19, 2020 – NICE (Nasdaq: NICE) today announced that Lancashire Constabulary has chosen to deploy its cloud-based
NICE Investigate Digital Evidence Management solution (DEMS). Lancashire Constabulary will roll out NICE Investigate to more than 3,600 officers, in partnership with the Crown Prosecution Services (CPS), to digitally transform processes around
the collection, analysis and sharing of digital evidence, ultimately enabling it to investigate and prosecute cases faster and more efficiently.
Carl Drinkwater, a Project Manager with the James Harvard Consultancy assigned to the DEMS project on behalf of Lancashire
Constabulary, stated, “As part of a business-change approach to transforming how digital evidence is managed, Lancashire Constabulary undertook an exhaustive end-to-end exercise of mapping out the journey of digital evidence from its front-line
officers to investigators to the CPS for different types of offenses, such as domestic violence, assault, theft and so on. This gave us a clear understanding of where there were inefficiencies and opportunities to use NICE Investigate to save
time, money and speed up investigations. Ultimately, NICE Investigate is going to improve outcomes for Lancashire Constabulary, the CPS and the communities they serve.”
According to Drinkwater, process improvements equate to cost savings as well. Investigators currently spend the majority of their workday manually copying CCTV and body-worn video used in investigations onto CDs,
which then need to be physically labeled, categorized and shelved. With NICE Investigate this process will be completely automated as video is automatically pulled into digital case folders. “We expect a 70 percent cost-savings from this process
change alone,” said Drinkwater. “Additionally, because evidence will be stored digitally in the cloud, we also anticipate a 75 percent reduction in the cost of physical media.”
Chris Wooten, Executive Vice President, NICE, stated, “Lancashire Constabulary’s business-change approach to digital transformation is a direction that all police forces should
emulate. By focusing on specific process improvements that can be achieved through digital transformation, forces can achieve substantial, tangible outcomes.”
Leading up to its force-wide rollout of the full version of NICE Investigate anticipated for later this year, Lancashire Constabulary will continue to rely on NICE Investigate Xpress. Lancashire deployed NICE
Investigate Xpress earlier this year at the start of the pandemic, to help keep officers safe from COVID-19. Offered free to police forces through 2020, NICE Investigate Xpress transforms processes around collecting, analyzing and sharing digital
evidence, that would ordinarily require in-person contact or physical touch.
“The support from NICE during the pandemic has been invaluable,” said Drinkwater. “NICE Investigate Xpress has helped us put safeguards in place to better protect officers, force staff and CPS stakeholders by
removing the physical touch from digital evidence. Lancashire has been able to share all needed case evidence digitally, securely and remotely.”
NICE Investigate is a one-stop solution for transforming manual processes around the collection, management, analysis and sharing of all types of digital evidence. NICE Investigate is currently being used by 15 police forces in the U.K., additional police departments in the U.S., and more than 50,000 investigators and police officers around the world. NICE is also
offering a version of its cloud-based NICE Investigate, NICE Investigate Xpress, to police forces free-of-charge for the duration of 2020, typically deployed in less than 48 hours.
To learn more about the NICE Investigate Digital Evidence Management solution and NICE Investigate Xpress:
| • |
Visit the NICE website by clicking here.
|
| • |
Email PSInfo@NICE.com for more information.
|
About Lancashire Constabulary
Founded in 1839, Lancashire Constabulary is a UK police force covering a county spanning 1,189 square miles. It is split into three divisions, West, South and East, with its Headquarters based in Hutton, Preston.
Serving a population of nearly 1.5 million are 2,900 Police Officers and 2,500 Police staff – of which 290 are PCSOs and 460 Special Constabulary Officers, Police Cadets and community volunteers.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of
NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance
of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the
Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified
laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors
and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the
date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
Leading European Bank Uses NICE Authentication to Improve Security and
Customer Experience
NICE Real-Time Authentication verifies customer identity in seconds and significantly boosts operations security
for a leading bank in Europe
Hoboken, N.J., October 20, 2020 – NICE
(Nasdaq: NICE) today announced that Alfa-Bank Russia has deployed its Real-Time Authentication (RTA) solution, enabling seamless, instantaneous verification for its customers. A leading universal private bank in Russia, Alfa-Bank now
authenticates clients calling into the contact center in real-time and without any need for code words or additional questions. NICE RTA, which includes Proactive Fraudster Exposure and Watch List capabilities, confirms customer identity in
seconds, thus securing operations for the bank while allowing customers to quickly proceed with banking needs.
“The introduction of voice biometrics in our call center significantly enhances the security of many operations," said Olga Aslamova, Head of the Remote Client
Support Department at Alfa-Bank. "This is especially important at a time when most clients prefer to receive all services remotely. If a client has passed a biometric impression with us, then even
a compromise of the codeword - and scammers are good at stealing such information from clients - will not put a person’s money at risk."
Alfa-Bank is the largest universal private bank in Russia. With a customer base of 550 thousand corporate customers and 16 million individuals, Alfa-Bank combines digital innovation with an effective physical
network. Without giving up live communication with customers, the bank is developing “departments of the future” with recognition based on biometrics and geolocation. Earlier in 2020, Alfa-Bank also announced its use of NICE Nexidia Analytics and
NICE Quality Central to improve experiences.
"Protecting remote banking customers from increasingly sophisticated fraudsters is more critical than ever," John O’Hara, President, NICE EMEA, said.
"Financial institutions such as Alfa-Bank understand that protecting customers and operations is just as important as ensuring the experience is seamless and instantaneous. We're excited to play a key role in helping Alfa-Bank nurture customer
trust and provide service at the highest levels of excellence."
NICE Real-Time Authentication and Fraud Prevention provides end-to-end authentication and fraud prevention for contact centers. Based on voice biometrics, it automatically verifies the caller’s claimed identity
within the first few seconds of a call through natural conversation with an agent. Leveraging its unique Single Voiceprint capability, RTA uses the same voiceprint across channels, allowing effortless authentication in the Interactive Voice
Response (IVR) or mobile application as well. Based on unique machine learning technology, the Proactive Fraudster Exposure capability allows contact centers to automatically prevent fraud before it happens by proactively identifying previously
unknown fraudsters and blocking them from committing fraud.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of
NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. O'Hara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance
of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the
Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; he effect of newly enacted or modified
laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors
and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the
date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Satmetrix Selected by Financial Services Company Midland States Bank to
Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer
Midland States Bank leverages NICE Satmetrix to unify growth strategies around comprehensive CX insights
Hoboken, N.J., October 21, 2020 – NICE (Nasdaq: NICE) today
announced that Midland States Bank, a wholly-owned subsidiary of Midland States Bancorp, Inc. (Nasdaq: MSBI), has selected NICE Satmetrix to unify its growth strategies, culture, and operations around its mission to continue a customer-centric
culture. Having grown rapidly through acquisitions, while representing a diversified portfolio of banking services and financial products, Midland supports a wide variety of customer segments across locations, product and service touchpoints.
Company leadership quickly recognized that in order to build a visibly unified customer-centric culture, they needed a holistic Voice of the Customer (VoC) solution.
Through an extensive selection process, NICE Satmetrix was identified as the right partner to provide three key strengths needed to evolve the customer focus for Midland:
Through an extensive selection process, NICE Satmetrix was identified as the right partner to provide three key strengths needed to evolve the customer focus for Midland:
| • |
A best in class solution that drives real-time, holistic data – NICE Satmetrix VoC solution combines direct, indirect, and operational feedback to provide a comprehensive view of the holistic customer journey.
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Targeted, actionable insights that power business results – The solution brings the ability to filter data into meaningful actions that are tuned to the right roles, to keep customer feedback at the forefront of daily operations.
|
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Flexible, adaptive tools that empower strategic agility – NICE Satmetrix enables users across the organization to quickly take action with self-service customer experience management tools - to close the loop, prevent attrition, and
adapt to customer needs in real-time.
|
“The NICE Satmetrix solution unifies all technology elements needed to meet the needs of our bank, but it was the team’s passion and precision that really fueled the partnership,” said Aaron Rios, Director of Operations, Midland States Bank. “With the dedicated support of the NICE Satmetrix team, we have already identified several customer service themes, and are making quick tactical adjustments that help to
drive the customer experience transformation that is so important during our rapid growth.”
“NICE Satmetrix is excited to partner with Midland States Bancorp in support of a unified culture of customer centricity that inspires exceptional products and services,” said Barry Cooper, NICE Enterprise Group President. “We deliver the flexibility needed to measure and quickly act on customer insights across the complete customer journey, driving holistic experience transformation, business results, and competitive advantage.”
NICE Satmetrix gives enterprises the power to unlock the value of CX data and insights – across the holistic customer journey from the contact center and beyond – to increase customer satisfaction, loyalty,
and advocacy and reduce customer churn. NICE Satmerix is a holistic, unified, and integrated Customer Experience Management (CEM) solution that delivers actionable customer experience insights that are dynamic, predictive, and prescriptive to
roles across the organization. NICE Satmetrix co-founded NPS and built its complete solution from the ground up to operationalize customer feedback insights all along the customer journey.
About Midland States Bancorp, Inc.
Midland States Bancorp, Inc. is a community-based financial holding company headquartered in Effingham, Illinois, and is the sole shareholder of Midland States Bank. As of June 30, 2020, Midland had total assets of
approximately $6.64 billion, and its Wealth Management Group had assets under administration of approximately $3.25 billion. Midland provides a full range of commercial and consumer banking products and services, business equipment financing,
merchant credit card services, trust and investment management, and insurance and financial planning services. Midland also provides servicing of multi-family and healthcare facility FHA loans. For additional information, visit
https://www.midlandsb.com/ or on LinkedIn at https://www.linkedin.com/company/midland-states-bank.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of
NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance
of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the
Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified
laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors
and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the
date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.9
U.S.’s Second Largest County to Deploy NICE Inform Intelligence Center for
Digital Transformation of its Consolidated 911 Operation
NICE Inform Intelligence Center’s advanced capabilities will help Cook County Sheriff’s Police 911 Center
save time and improve service levels for member agencies
Hoboken, N.J., October 26, 2020 – NICE (Nasdaq: NICE) today announced that the Cook County Sheriff’s Police 911 Center, a consolidated 911 center serving Cook County,
Illinois, will be deploying the NICE Inform Intelligence Center and other advanced NICE Inform capabilities to digitally transform processes around tracking performance metrics and performing quality assurance reviews. Through this
transformation, the County expects to achieve time savings and improve levels of service for member agencies, communities, state’s attorneys, and other stakeholders. Cook County, Illinois, is the second largest county in the United States, with a
population of more than 5 million.
As a consolidated center, the Cook County Sheriff’s Police 911 Center takes approximately 150,000 911 calls a year (550,000 in total including non-emergency calls) and provides dispatching services for 13 other
public safety agencies. With consolidation now legally mandated in Illinois for any 911 center serving populations under 25,000, the Center has grown dramatically, continuing to add member agencies and more than doubling dispatchers in the past
six years. The center’s highly skilled dispatchers also handle calls regarding incidents and maintenance issues on the Metra rail system, the third largest rail system in the United States, used by over 300,000 commuters each day.
Martin Bennett, ENP, Executive Director for the 911 Center and Cook County ETSB, said, “As we’ve grown, our challenges have become amplified. We have more dispatchers, taking
more types of calls, supporting more member agencies and more evidentiary requests coming from the court system. With all of these added complexities, we need access to timely data that can tell us what happened and how we can perform better.
Today, all of this data resides in different systems, so finding it and piecing it together can consume enormous resources. The NICE Inform Intelligence Center, along with other advanced capabilities of NICE Inform, give us everything we need,
all in one solution, to proactively address these challenges.”
Chris Wooten, Executive Vice President, NICE, said, “Because our NICE Inform Intelligence Center sits at the center of today’s emergency communications center ecosystem and
integrates to all of the key systems – CAD, 911, radio, and more – 911 centers get a single system of record leveraging all their data, and unprecedented insights they can’t get anywhere else. We are pleased to bring this next-generation public
safety 911 incident intelligence solution to Cook County, a long time NICE customer.”
Leveraging NICE Inform Intelligence Center’s incident intelligence dashboards and other advanced NICE Inform capabilities, the Cook County Sheriff’s Police 911 Center will digitally transform processes around:
| • |
Tracking performance metrics to provide insights into where improvements can be made: The NICE Inform Intelligence Center’s dashboards automatically consolidate data from all systems to provide
instant visibility into what’s happening, with dozens of real-time metrics including time to answer, time to enter, time to dispatch, time to on-scene and more. Managers can drill down to the dispatcher level and even view metrics for
different incident types or individual member agencies. Member agencies will also have access to their own dashboards to view response metrics and heat maps that show what calls are coming from what locations, so they can better
understand crime patterns and allocate resources accordingly.
|
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Automating quality assurance (QA) reviews and proactively addressing small problems before they become big issues: The Cook County Sheriff’s Police 911 Center will use NICE Inform to replace
random quality checks with more consistent, automated, data-driven quality assurance reviews, to keep up with growing call volumes. For example, using data from the CAD and telephony systems, NICE Inform can automatically pull specific
types of calls for supervisors to review (based on their priority, excessive time to dispatch, or other criteria).
|
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Automating incident reconstruction to cut down on resource drain and save time: FOIA (Freedom of Information) and state’s attorney requests received by the Cook County Sheriff’s Police 911 Center
have almost tripled in recent years. Instead of logging into different systems and databases, and spending hours or days pulling data and piecing it together, records custodians will now be able to pull complete incident reconstructions,
simply by keying in a CAD incident number.
|
To learn more about the NICE Inform Intelligence Center:
| • |
Visit the NICE website by clicking here.
|
| • |
Email PSInfo@NICE.com for more information.
|
About the Cook County Sheriff’s Police 911 Center
The Cook County Sheriff’s Police 911 Center, located in Des Plaines, Illinois, serves a population of over 200,000 residents throughout Cook County and over 300,000 daily commuters who ride the Metra rail system
throughout the six-county area in Illinois and Kenosha County, Wisconsin. It generates approximately 800,000 CAD incidents a year and processes an average of 550,000 calls (emergency and non-emergency) annually. As a consolidated center, it
provides dispatching services for the Cook County States Attorney’s Office Investigators, the Berkeley Fire Department, and the following Cook County police departments: Berkeley, Blue Island, Cook County Sheriff's Office & Police, Cook
County Forest Preserve, Harvey, Hometown, Indian Head Park, Lyons, Merrionette Park, Metra, Palos Park, and Phoenix. Several more departments have already signed on to join the consolidated center in 2021. For more information, visit
https://cookcounty911.com/.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of
NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,”
“expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance
of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the
Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified
laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors
and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the
date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.10
NICE Launches Evidencentral
Marketplace, First Open Digital Evidence
Management Ecosystem, to Accelerate Digital Transformation for Law
Enforcement and Criminal Justice
NICE’s Evidencentral Marketplace connects law enforcement and criminal justice agencies to an ecosystem
of best-of-breed solutions pre-certified with and pre-integrated to Evidencentral
Hoboken, N.J., October 27, 2020 – Police Departments and Criminal Justice agencies are sitting on mountains of evidence, but the proprietary and siloed nature of this data makes it difficult to leverage the
data to its fullest potential. To address this challenge, NICE (Nasdaq: NICE) today announced that it is launching the Evidencentral Marketplace, the first open, digital evidence management ecosystem of
technology vendors designed to make it simpler, faster and more cost effective for Law Enforcement and Criminal Justice agencies to bring evidence together, to accelerate case building, unearth hidden evidence and address evidence disclosure
challenges.
Through the Evidencentral Marketplace, Law Enforcement and Criminal Justice agencies gain access to a wide variety of best-of-breed
technology solutions critical to the investigation process, all pre-integrated, pre-tested and pre-certified to work with Evidencentral – NICE’s end-to-end digital transformation platform, which includes the NICE Investigate and NICE Inform solutions. Agencies spanning the entire Law Enforcement and Criminal Justice spectrum ultimately benefit from streamlined collection, analysis and
sharing of digital evidence, and digital transformation of manual processes. Agencies also benefit from Evidencentral Marketplace’s ecosystem of integrated solutions through accelerated time-to-value, streamlined workflows and improved
efficiency, and lower costs.
Technology partners that join the marketplace can enhance the value of their solutions by making it easier for agencies to leverage
their data in concert with other forms of digital evidence to investigate, solve and prosecute crimes.
“Building on the success of Evidencentral, we’re now introducing this one-of-a-kind marketplace to capitalize on synergies between NICE
and other market-leading technology companies in the Law Enforcement and Criminal Justice sectors,” said Chris Wooten, Executive Vice President, NICE.
“NICE’s open, collaborative ecosystem approach to digital evidence management is markedly different from other one-size-fits-all approaches which tend to limit agencies to selecting a particular vendor’s suite of solutions, and manually
performing investigative work in data silos.”
The Evidencentral Marketplace is open to a range
of law enforcement technology partners. Marketplace categories include companies that provide RMS (Records Management Systems), CAD (Computer Aided Dispatch), Body Worn
Video, CCTV, Interview Room Recording, Crime Scene Media, 911 Audio Recording, Forensic Analytics, Video Management and Analytics, and Court Case Management. Virtually any upstream or downstream application that creates or processes digital
evidence is a potential candidate to join the Evidencentral Marketplace.
Benefits for Technology Partners
Technology partners participating in the Evidencentral Marketplace gain access to a wide range of tools and resources to integrate
their solutions into Evidencentral. This enables their critical evidence data to be combined with data from other best-of-breed digital evidence solutions to help Law Enforcement automate investigations, accelerate case closure, and simplify
evidence sharing with other criminal justice stakeholders. By enhancing the value of their solutions, technology partners can grow business opportunities and expand mindshare in the global Law Enforcement and Criminal Justice communities.
Technology partners accepted into the marketplace will have access to integration development, testing and certification assistance leveraging skilled NICE technical
resources. Additionally, NICE will offer a broad array of marketing opportunities ranging from co-branded webinars and presentations to lead generation/referral programs and sales training.
Technology providers and Law Enforcement and Criminal Justice Partners interested in learning more about the
Evidencentral Marketplace are invited to:
| • |
Visit Evidencentral.com
|
| • |
Email PSInfo@NICE.com for more information.
|
To learn more about our Evidencentral solutions, including
NICE Investigate and NICE Inform, visit our website here.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201 561 4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities
Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such
forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of
risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a
result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for
the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against
the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).
For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.11
CXone Analytics Boosts Contact Center Performance and Extreme Agility
CXone Performance Analytics integrates with Salesforce Einstein to improve agent performance and customer
experience
SALT LAKE CITY, October 28, 2020 – NICE inContact, a NICE business (Nasdaq: NICE), today introduced CXone Performance Analytics integrated with Salesforce Einstein, an AI-powered analytics application that uncovers new contact center performance insights by analyzing blended contact center
and CRM data and pinpoints specific recommendations to improve key performance indicators (KPIs). The new optional add on to NICE inContact CXone is available now on Salesforce AppExchange, the world’s leading enterprise cloud
marketplace.
COVID-19 has presented new challenges to traditional benchmark and key performance indicator (KPI) tracking tools due to sudden and substantial shifts in customer needs and
agent work environments and assignments, including working from home and increased interaction volumes. CXone Performance Analytics for Salesforce Einstein helps leaders quickly understand the “new normal” and identify new trends and
opportunities for improvement beyond what is possible with existing KPI management tools.
The application automatically blends contact center omnichannel reporting data with Salesforce data to create a 360-degree analysis and provide data-driven predictions that
boost first contact resolution, agent occupancy efficiency and sales productivity—all done in a few clicks, without the need for coding or data specialists. CXone Performance Analytics for Salesforce Einstein is also FedRAMP authorized and PCI
compliant, helping customers meet government and regulatory requirements.
“In these uncertain and challenging times, organizations need deep insights into changing trends and contact center performance,” said Paul
Jarman, NICE inContact CEO. “We are thrilled to provide this unique, easy-to-understand AI-powered analytics application that shows customer experience leaders and contact center supervisors what’s really impacting their contact center
performance, identifying exactly where their issues are and what they can do to fix them.”
CXone customers that use Salesforce Sales, Service, Health or Government Clouds can use CXone Performance Analytics for Salesforce Einstein to:
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•
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Boost KPIs with AI: Customers can quickly and easily understand the actions they need to take to
improve their first contact resolution, agent occupancy efficiency, sales productivity and more with straightforward, data-driven recommendations.
|
|
•
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Eliminate Guesswork and Risk: Data-driven predictions assess benefits and risks, allowing users to
monitor rapidly changing conditions and implement changes with confidence.
|
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•
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Gain Advanced Insights with Minimal Effort: Out-of-the-box analytics reduces the need for coding or
data specialists and can also be easily modified to create customized insights. Plus, automatic blending of CXone omnichannel data with Salesforce data reduces human effort and error.
|
“CXone Performance Analytics for Salesforce Einstein is a welcome addition to AppExchange, as it powers digital transformation for customers by automatically linking
omnichannel data to Salesforce objects to reveal new insights,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to enable our partners to build cutting-edge solutions
to drive customer success.”
Each CXone Performance Analytics for Salesforce Einstein license automatically includes a Salesforce Einstein Analytics Plus license, simplifying the customer’s purchasing
process.
To accelerate private and public sector response to the COVID-19 pandemic, NICE inContact introduced NICE inContact CXone@home, a limited time offering to support
businesses and governments as they respond to COVID-19 challenges. The CXone@home cloud native offering enables contact centers to transition their workforce to work-from-home in 48 hours or less and keeps them productively serving their
customers remotely. It is free for 60 days for new customers and offered with no commitment or contract. CXone Performance Analytics for Salesforce Einstein offers a powerful add on capability to CXone@home.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement Management, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement Management, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on
advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 7.5 million customer installs and 90,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 7.5 million customer installs and 90,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
Additional Resources
• Like Salesforce on Facebook:http://www.facebook.com/salesforce
• Like Salesforce on Facebook:http://www.facebook.com/salesforce
• Follow Salesforce on Twitter: https://twitter.com/salesforce
Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of
NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.12
NICE First to Achieve Microsoft Teams Certification for Unified
Communications Recording, Enabling Digital Transformation of Financial
Services Organizations
Microsoft certification and new Azure IP Co-Sell Ready status means firms can entrust NICE for
for all types of Microsoft Teams unified communications capture and analysis
Hoboken, N.J., October 29, 2020 –
NICE (NASDAQ: NICE), a leading
provider of financial communication compliance solutions, today announced that its NICE Trading Recording System (NTR) is first to market for compliance recording solutions to be certified under the Microsoft Teams
certification program. NTR is the first solution to receive its certification under the program. The certification assures financial services organizations (FSOs) that NTR has been tested and verified to provide the quality, compatibility and
reliability they’ve come to expect from Teams. NTR provides complete recording coverage for all Microsoft Teams communications, including voice, video, chat and screen sharing, leveraging the Microsoft Azure secure cloud for application hosting,
and compliant capture and archiving of regulated employee communications.
To be certified under the Microsoft Teams program for compliance recording, companies must go through a rigorous certification process
focused on five core areas: functional use case testing, and validation of the operating framework, security and compliance, operations and support, and sales and marketing go-to-market strategy.
Chris Wooten, Executive Vice President,
NICE, stated, “We’re thrilled to be one of the first-to-market with a certified recording solution for Microsoft Teams, and it couldn’t come at a better time. Unified communication and collaboration platforms like Microsoft Teams are
transforming the way millions of people work every day. In the current environment, the adoption of unified communications is growing fast, even in heavily regulated environments like financial services where there are compliance implications.
This certification means firms can put their trust in NICE and NTR for complete compliance recording coverage for all types of Teams communications, from audio and video, to screen sharing and chat.”
In addition to receiving Microsoft Teams certification, NTR also recently achieved Microsoft Azure IP ‘Co-Sell Ready status’ under the
Microsoft Azure IP Co-Sell Program, an initiative designed to offer eligible partners the unique opportunity to reach more customers and accelerate revenue through Microsoft’s cloud storefronts. IP Azure Co-Sell Ready means that NTR can now be
offered through Microsoft AppSource and the Azure Marketplace, and collaboratively sold through Microsoft sales and partner channels, further extending the value of Microsoft Teams and compliance recording to trading and other regulated
environments.
Mike
Ammerlaan, Director of Office 365 Ecosystem Marketing at Microsoft Corp., said, “Partners are the growth engine for Microsoft
and Microsoft is the growth engine for partners, and in this spirit, we’re excited to engage with NICE on both fronts – through the Microsoft Team Certification Program and through our Azure IP Co-Sell Program – to deliver much-needed
capabilities to customers in the financial services sector to help them stay compliant.”
Offered as an on-premise or cloud solution (leveraging Microsoft Azure), the NICE Trading Recording System (NTR) is an all-in-one compliance-focused trade conversation recording platform used by most of the world’s leading banks and investment firms for recording and retaining trade
conversations from turrets, desk phones, mobile phones, and unified communications platforms.
Learn More:
| • |
Microsoft’s certified compliance recording solutions can be found at Certified
Partners.
|
| • |
Information on NICE’s Teams-certified NTR solution can be accessed through Microsoft
AppSource or Microsoft’s One Commercial Partner GTM tool (OCP GTM).
|
| • |
Additional resources are also available on the NICE Microsoft Teams Omni-Channel Recording Resource Center here.
|
About NICE
NICE (Nasdaq: NICE) is the world's leading provider of
both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
NICE Corporate Media Contact
Cindy Morgan-Olson, 646-408-5896, cindy.morgan-olson@niceactimize.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the
COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's
products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company;
the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in
this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.