NICE Ltd 6-K, filed Oct 5, 2020
NICE Ltd. (NICE)
6-K
2020-10-05
For: 2020-10-05
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Added on
April 11, 2026
About this 6-K
NICE Ltd filed this 6-K on October 5, 2020.
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of September 2020 (Report No. 2)
Commission File Number: 0-27466
NICE LTD.
(Translation of Registrant's Name into English)
13 Zarchin Street, P.O. Box 690, Ra'anana, Israel
(Address of Principal Executive Offices)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Announces Interactions Live, The Industry’s Biggest Customer Experience Virtual Event and its Lineup of Award-Winning Celebrity Appearances and Customer Delivered Insights, Dated September
1, 2020.
99.2 NICE Honors CX Excellence Award Winners at Interactions Live, Celebrating the Delivery of Exceptional Experiences and CX Agility Through Innovation, Dated September 14, 2020.
99.3 NICE inContact CXone Delivers Best-In-Class Contact Center Capabilities to Ergon Energy RetailDated September 15, 2020.
99.4 NICE Robotic Process Automation Ranked the Market Leader in Attended RPA by Zinnov, Driven by NEVA and Unparalleled AI, Dated September 16, 2020.
99.5. NICE Actimize Achieves Highest Score in Aite Group’s Global Fraud and Money Laundering Case Management Report, Dated September 17, 2020.
99.6 NICE Announces the 2020 PSAPs’ Finest Award Winners Honoring Dedicated Emergency Communications Professionals, Dated September 22, 2020.
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NICE LTD.
Name: /s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: October 5, 2020
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Announces Interactions Live, The Industry’s Biggest Customer Experience
Virtual Event and its Lineup of Award-Winning Celebrity Appearances and
Customer Delivered Insights
Celebrity lineup includes Matthew McConaughey and Martha Stewart and offers the industry’s largest
virtual concert featuring a musical performance by Alanis Morissette
Hoboken, N.J., September 1, 2020 – NICE
(Nasdaq: NICE) today announced Interactions Live, the biggest customer experience virtual event of the year. To be held on September 15-16, this free event will provide unprecedented insights for adopting an agile service approach and
creating extraordinary customer and employee experiences in any market dynamic. Featuring content to suit every role and interest, this global event offers a wealth of informative sessions, interactive demo stations, live video chats with NICE
experts, exciting keynote speakers and entertaining performing artists. To learn more or register for the event, please click here.
Interactions Live will host Academy Award-Winning Actor, philanthropist and author of the upcoming book Greenlights, Matthew McConaughey as a keynote speaker, sharing his drive
for constant reinvention throughout his impressive career spanning over 40 feature films that have grossed over $1 billion. Also keynoting will be Martha Stewart – Emmy Award-Winning television show host,
bestselling author of 96 lifestyle books to date, entrepreneur and founder of the first multi-channel lifestyle company. The virtual event's analyst lineup includes McGee Smith, Forrester, DMG Consulting, Aberdeen,
Everest Group and Saddletree Research who will review current industry trends and offer guidance on maintaining CX excellence in times of change. Also joining the event are industry-leading organizations who will discuss how they are
innovating to provide agile service in the cloud, engage their workforce as they work remotely and leverage data insights to create exceptional experiences for customers and employees.
This year's event will include a virtual concert attendees can stream from any location, September 16 starting at 3:45 pm EST. It will feature Award-Winning artist, Alanis Morissette, whose album, Jagged Little Pill remains the best-selling debut release by a female artist in the U.S. and the highest-selling debut album worldwide in music history.
With over seven tracks and more than 50 best practice sessions, the conference agenda is rich with ideas, insights and advice that will inspire, energize, and invigorate CX professionals of all
ranks. Attendees can join informative best practices sessions, engage with various experts, see live demos of the latest innovations and be inspired by industry-leading customer speakers, visionary leaders and subject-matter-experts from prominent
organizations.
Barak Eilam, CEO, NICE, said, "CX agility has never been more critical and we remain focused on helping organizations
transform experiences to be extraordinary. In the face of the unprecedented current challenges organizations are facing, we aim to bring clarity by sharing powerful insights that will enable organizations to be agile in engaging customers and
employees while driving successful business outcomes. Interactions has always been a key channel through which we connect among customers, content experts, innovators and opinion-makers, and we're pleased to present a new avenue to enable this
connection via Interactions Live. "
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
2
Exhibit 99.2
Delivery of Exceptional Experiences and CX Agility Through Innovation
Winners powered unmatched customer experiences, motivated employees to boost engagement, flawlessly
rolled out cloud and improved their bottom line by leveraging innovation
Hoboken, N.J., September 14, 2020, NICE (Nasdaq: NICE) today
announced the winners of its CX Excellence Awards 2020. Winning organizations were honored for leveraging innovation to drive exceptional customer and employee experiences and improve the bottom line. The 16 award winners across five categories will
be recognized at Interactions Live, NICE's first-ever virtual conference highlighting the path to uncompromising customer service via best practices for agility, flexibility and adaptability in today's changing
reality. The winners were also featured in a commemorative digital magazine which highlights how they used innovation to provide brand-differentiating customer service.
The CX Excellence Award winners span a variety of industries including financial services, healthcare, insurance, retail, telecommunications, utilities and more. Winners demonstrated remarkable results in one of five
categories:
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Best Cloud Implementation – Highlighting the flawless roll-out of novel cloud-based solutions while enjoying a complete, omnichannel customer experience suite in the
cloud. Winners also exhibited rapid innovation cycles and elasticity via their cloud-native platform deployments. The winners are:
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Farmers Insurance
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HireRight
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Trupanion
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Best Business Impact - Driving quantifiable improvements in KPIs across multiple business areas including customer satisfaction, net promoter score (NPS), agent
engagement, operational efficiency and revenue growth. The winners are:
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Banco BMG
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Northwestern Mutual
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Teleflora
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Best Customer Experience – Achieving a deep understanding of customers’ personalities and journeys to improve customer experience through advanced, real-time analytics.
The winners are:
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KeyBank
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Valvoline
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Best Employee Engagement – Boosting workforce engagement and empowerment and demonstrating excellence in transparency, retention and motivation strategies. The winners
are:
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Sallie Mae
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TD Bank
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Vera Bradley
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Rookie of the Year – Demonstrating excellence in the rapid adoption and implementation of best practices and achieving rapid ROI. The winners are:
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LPL Financial
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PSCU
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US Bank
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Wine Country Gift Baskets
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Barak Eilam, CEO, NICE said, "We believe innovation is the critical path to success both in dynamic times as well as in measured ones. These organizations define what it means to
be CX Agile in ensuring exceptional experiences even as market conditions evolve, and we're proud to celebrate them. We remain committed to developing novel technologies that allow our customers to make a meaningful impact on the lives of their
consumers in any business environment. I'd like to take this opportunity to thank the award applicants and winners for sharing their successes with us this year."
Click here to access the commemorative digital magazine showcasing how the winners used innovation to drive service excellence.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201-561-4442, chris.irwin-dudek@nice.com ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
2
Exhibit 99.3
NICE inContact CXone Delivers Best-In-Class Contact Center Capabilities to Ergon
Energy Retail
CXone will help the Australia-based electricity company deliver better customer support at scale through a
breadth of applications and an open API library
SALT LAKE CITY, September 15, 2020, – NICE inContact, a NICE business (Nasdaq: NICE), today
announced that Ergon Energy Retail, a subsidiary of Australia-based Energy Queensland Limited, has chosen NICE inContact CXone as its cloud contact center provider. CXone, the leading cloud customer experience platform with a unified approach to
Customer Analytics, Omnichannel Routing, Workforce Engagement, and Automation & Artificial Intelligence, will help Ergon Energy Retail deliver exceptional customer experiences and increase operational flexibility while supporting a growing
community of remote agents through an all-in-one integrated platform. This relationship was established via NICE inContact’s strategic partnership with Optus Business.
In the wake of economic uncertainty and upheaval, Ergon Energy Retail has a critical role as an essential service provider, and the flexibility of their contact center empowers
their workforce to meet and exceed the rising customer expectations and demands. Understanding their core customers’ needs and adjusting course in real-time delivers better services to their customers. NICE inContact CXone delivers a contact center
that isn’t just scalable, but also offers a wide range of applications and a full library of open application programming interfaces (APIs) so businesses like Ergon Energy Retail can tailor a solution that works for its unique ecosystem.
“As a Queensland Government-owned business, we distribute electricity to 738,000 customers and answer 1.5 million calls per year across Queensland, Australia,” said Ayesha Razzaq, Executive General Manager of Ergon Energy Retail. “It’s mission-critical that we’re able to meet our customer’s needs and communicate with personalized, engaging experiences at scale – whether that’s
coming from a contact center or our agents’ homes. CXone will help us keep our agents up and running from anywhere while ensuring customers are getting the real-time, exceptional experiences they deserve.”
As a result of the COVID-19 pandemic, contact centers are focused on building a culture of flexibility and adaptability for essential workers to ensure continued consistent
customer and agent support – often leveraging cloud solutions. Research from NICE inContact found that 74% of contact centers that are not using cloud today are planning to accelerate their move to the cloud.
“The current climate has put a spotlight on the unique challenges individual contact centers and their customers face,” said Darren Rushworth,
APAC President for NICE. “There is no one-size-fits-all model because there is no one-size-fits-all customer. NICE inContact is handing Ergon Energy Retail the tools to customize and craft the customer experience solution that takes their
needs and considerations into account, first and foremost.”
About NICE inContact CXone
NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Customer Analytics, Omnichannel Routing, Workforce Engagement Management, and
Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability
and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity (guaranteed voice quality).
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last.
With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement, Automation and Artificial Intelligence, all on an Open
Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you
transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their
respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as
“believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of
the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements;
the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or
standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise them, except as required by law.
2
Exhibit 99.4
NICE Robotic Process Automation Ranked the Market Leader in Attended RPA by
Zinnov, Driven by NEVA and Unparalleled AI
Endorsed by customers and developers in the Zinnov Zones Rating for Hyper Intelligent Automation –
2020, NICE receives positioning in Leadership Zone in Attended RPA and is recognized for its ability to
unlock high-value customer and employee experiences
Hoboken, N.J., September 16, 2020 – NICE
(Nasdaq: NICE) announced today that it has been named the market leader for Attended RPA by Zinnov, a leading global research, consulting, and advisory company. In the 'Zinnov Zones for Hyper Intelligent
Automation – 2020' Rating, NICE Robotic Process Automation (RPA) was rated in the Leadership Zone in the Attended RPA category based on multiple parameters validated through performance, outcomes, and customer feedback. To access the report,
please click here.
Nischay Mittal, Principal & Global Head – RPA, Zinnov, said, “NICE has wide-ranging Hyper Intelligent Automation
capabilities. It finds itself as a Leader in the Attended RPA category for its unmatched coverage across use cases and a strong focus on providing Attended Automation solutions with products like NEVA and Desktop Analytics. Our analysis of their
built-in AI capabilities for RPA, such as NLP-based text analytics, unsupervised machine learning, and real-time speech guidance, coupled with their extensive pre-built RPA integrations and vast experience in UI connectivity, is what distinguishes
NICE in the market.”
In the Zinnov Zones Rating, NICE RPA’s market leadership positioning was specifically attributed to its Attended RPA use case analysis, business model, market visibility, vision and roadmap, as well
as customer endorsements and developer feedback. The Zinnov Zones Rating is the industry’s first comprehensive assessment of over 35 Intelligent Automation platforms and specialist organizations. The study assessed the participating companies on
their overall prowess and scalability across the Hyper Intelligent Automation value chain. The key parameters evaluated included capabilities in the areas of Use Case Discovery, Intelligent Document Processing, RPA, Analytics & Insights, etc.
Zinnov’s evaluation is based on a rigorous process of an RFI, followed by interviews with over 100 customers, 500 developers, partners, as well as industry experts.
NICE RPA introduced NEVA, the first employee virtual attendant robot, to the RPA market in 2018. With its robust and comprehensive Attended RPA capabilities, NICE has succeeded in disrupting the
market and paving the way for new human-robot collaboration in the modern workplace. NICE also recently introduced NEVA@home, helping organizations make it easy for their employees to provide continued service excellence even when working remotely.
Barry Cooper, President, NICE Enterprise Group, said, “Research and review by respected organizations such as Zinnov
provide end-users with an independent perspective of the players in the market. NICE is proud to be recognized for the innovation that is the driving force behind NEVA and for its value in supporting and guiding employees, irrespective of their
location.”
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of
structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune
100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201-561-4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a
full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
2
Exhibit 99.5
NICE Actimize Achieves Highest Score in Aite Group’s Global Fraud and Money
Laundering Case Management Report
NICE Actimize’s ActOne with powerful AI and automation secured best in class ranking across vendor
stability, client strength and product feature parameters
Hoboken, NJ, September 17, 2020 – NICE Actimize, a NICE (NASDAQ: NICE) business, has achieved a Best-in-Class ranking and the highest
average score in Aite Group's inaugural 2020 "Aite Matrix: Case Management to Combat Global Fraud and Money Laundering" report among this year's 10 participating vendors. The NICE Actimize ActOne Investigation and Case Management Platform received
its high ranking based on measured parameters which included vendor stability, product features and client strength.
To download a complimentary excerpt from the "Aite Matrix: Case Management to Combat Global Fraud and Money Laundering" report, please click here.
According to the Aite Group Matrix report, NICE Actimize’s ActOne Investigation and Case Management Platform offers a number of significant, differentiating attributes,
observing that, “RPA is used to automate repetitive, manual processes. Use cases include alert assignments, data pulls, validation checks, Google Map searches, account closures and openings subsequent to fraud events, and communications to make
financial crimes operations more efficient. NICE Actimize’s NEVA tool is a configurable yet powerful rules-based desktop assistant that can guide investigative steps and recommend actions for quicker, more consistent, and more informed decisioning.”
“NICE Actimize is a vendor that eclipsed the other competitors in offering all the features and functionality needed as well as expected in an enterprise case management
solution. The company is leading-edge on adding capabilities to improve its case management solution and ensuring the product meets FIs’ needs,” said Shirley W. Inscoe, Senior Analyst, Aite Group Fraud AML
practice, and co-author of the Aite Group Matrix report. “The company should be congratulated on its case management solution and overall customer satisfaction.”
"NICE Actimize’s ActOne creates connections across an organization’s diverse risk and financial crime domains, providing financial institutions with the actionable insights
necessary to gain a holistic view of risk. Our case management platform enables organizations to quickly visualize connections, and make better informed decisions while creating operational consistency," said Craig
Costigan, CEO, NICE Actimize. “We thank Aite Group for recognizing the breadth of our innovation and our ability to mitigate corporate risk.”
The Aite Group report also noted, "Actimize listens to its FI customers and seeks ways to improve case management. The company continues to make case management more open and
scalable, expediting integration for rapid innovation and ingestion of additional technologies (through its marketplace as a one-stop ecosystem for access to third-party solutions and collaboration across the market.) Actimize delivers on innovation,
expandable analytics, and intelligent automation.”
About Aite Group
Aite Group is a global research and advisory firm delivering comprehensive, actionable advice on business, technology, and regulatory issues and their impact on the financial
services industry. With expertise in banking, payments, insurance, wealth management, and the capital markets, we guide financial institutions, technology providers, and consulting firms worldwide. We partner with our clients, revealing their blind
spots and delivering insights to make their businesses smarter and stronger. Visit us on the web and connect with us on Twitter and LinkedIn.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government
regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing
regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse,
customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on
advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1-646-408-5896, NICE Actimize, cindy.morgan-olson@niceactimize.com
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their
respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as
“believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of
the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements;
the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or
standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise them, except as required by law.
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Exhibit 99.6
NICE Announces the 2020 PSAPs’ Finest Award Winners Honoring Dedicated
Emergency Communications Professionals
Recognizing achievements for 15 years, the awards highlight those leaders who are enhancing
public safety emergency communications
Hoboken, N.J., September 22, 2020 – NICE (Nasdaq: NICE) has announced the winners of its 2020 PSAPs' Finest Awards. Now in its fifteenth year, NICE’s PSAPs’ Finest Awards
recognize the dedicated individuals and team stand-outs in public safety emergency communications. Awards are presented annually to winners in the following categories: Director, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator and
PSAP of the Year. PSAPs’ Finest winners are selected by an independent panel of volunteer judges from the public safety community who evaluate nominees based on their accomplishments, skills, knowledge and dedication.
NICE added a special Lifetime Achievement award category to the program this year to recognize a professional who has dedicated a life-long effort to public service in the interest of enhancing emergency communications.
Achieving this prestigious honor was Daryl Branson, State 911 Program Manager, Colorado Department of Regulatory Agencies, for his above and beyond achievements in emergency communications spanning over two decades.
"The circumstances of this year have especially called attention to the life-saving work of public safety communications professionals, as they’ve been among the steadfast, essential front-line heroes during the
pandemic,” said Christopher Wooten, Executive Vice President, NICE. "Individuals who dedicate their lives to this profession are truly a unique breed and it is our honor to offer this program to recognize
them. I am pleased to acknowledge the hard work of this year’s outstanding professionals."
This year's additional PSAPs' Finest Award recipients include:
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PSAP of the Year – Weld County Regional Communications Center, Greeley, CO.
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Director of the Year – Jacquelyn Yeager, Emergency Communications Division Manager, Saint Petersburg Police Department, Saint Petersburg, FL.
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Line Supervisor of the Year – Brittney Pullen, Day Shift Supervisor, Bentonville Police, Bentonville, AR.
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Technician of the Year – Kevin B Sowell, ENP, CMCP, E9-1-1 Coordinator, Santa Rosa County Public Safety, FL.
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Telecommunicator of the Year – Jeannette Hopson, Senior Dispatcher, City of Portland Bureau of Emergency Communications, Portland, OR.
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Innovator of the Year – Rich Foscato, Director of Information Technology, Bayside Communications Center, Bayside, WI.
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Trainer of the Year – Brian Garms, Training and Quality Assurance Officer, St. Charles County Emergency Communications, O’Fallon, MO.
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NICE will recognize each winner individually in a special virtual awards presentation. Please follow the NICE Public Safety social channels for details: Twitter (@NICE_PublicSafe), Facebook (NICEPublicSafety), and
LinkedIn (nice-public-safety).
The PSAPs' Finest Awards Program is made possible by 9-1-1 professionals who volunteer their time to serve as judges. Awards program judge Allyson Burrell, ENP, RPL, Deputy Director,
Charleston County Public Safety Consolidated 9-1-1 Center Department said, “Reading each nomination gave me a better understanding of the depth of talent that we have in the 9-1-1 industry and
revealed how the nominees are acknowledged and appreciated by their agencies. I was honored to assist with the judging program this year, and would be honored to assist with judging again in the future.”
Delores Temes, Director, Addison Consolidated Dispatch Center, who also served as a judge this year, said, “Thank you for allowing me to be
part of this process. I was impressed by the quality of the nominations particularly in these times, and seeing the wonderful work that is happening out there was a valuable experience for me. Congratulations to all the professionals who won this
year.”
Nominations for the 2021 PSAPs' Finest Awards will open in January 2021. More information can be obtained on the PSAPs' Finest website or by emailing PSInfo@NICE.com.
About NICE Public Safety
NICE Public Safety solutions integrate and put into context information from many sources to help emergency communications centers and investigation departments reconstruct and understand the who, what, when, where and
why of an incident. NICE Inform, the industry-leading digital evidence management (DEM) solution, gives emergency control rooms better insight into how to continuously improve their operations. NICE Investigate is the leading open, digital policing
solution that automates and expedites the entire digital investigation process, helping to increase case clearance rates. Over 3,000 organizations worldwide rely on NICE Public Safety solutions.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies,
are using NICE solutions. www.nice.com.
Corporate Media Contact
Christopher Irwin-Dudek, +1 201-561-4442, chris.irwin-dudek@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s
marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr.
Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially
from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party
cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products
and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation
to update or revise them, except as required by law.
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