Wayfair Inc. Q2 FY2022 Earnings Call

Ladies and gentlemen, good morning. My name is Abby, and I will be your conference operator today. At this time, I would like to welcome everyone to the Wayfair Second Quarter 2022 Earnings Conference Call. Today's conference is being recorded, and all lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. Thank you. And I will now turn the conference over to Jane Gelfand, Director of Investor Relations, Corporate Development and Capital Markets. Ms. Gelfand, you may begin your conference.

Good morning, and thank you for joining us. Today, we will review our second quarter 2022 results. With me are Niraj Shah, Co-Founder, Chief Executive Officer, and Co-Chairman; Steve Conine, Co-Founder and Co-Chairman; Michael Fleisher, Chief Financial Officer; and Kate Gulliver, incoming Chief Financial Officer and Chief Administrative Officer. We will all be available for Q&A following today's prepared remarks. I would like to remind you that we will make forward-looking statements during this call regarding future events and financial performance, including guidance for the third quarter of 2022. We cannot guarantee that any forward-looking statements will be accurate, although we believe that we have been reasonable in our expectations and assumptions. Our 10-K for 2021, our 10-Q for this quarter and our subsequent SEC filings identify certain factors that could cause the company's actual results to differ materially from those projected in any forward-looking statements made today. Except as required by law, we undertake no obligation to publicly update or revise any of these statements, whether as a result of any new information, future events or otherwise. Also, please note that during this call, we will discuss certain non-GAAP financial measures as we review the company's performance, including adjusted EBITDA, adjusted EBITDA margin, and free cash flow. These non-GAAP financial measures should not be considered replacements for and should be read together with GAAP results. Please refer to the Investor Relations section of our website to obtain a copy of our earnings release and investor presentation, which contain descriptions of our non-GAAP financial measures and reconciliations of non-GAAP measures to the nearest comparable GAAP measures. This call is being recorded, and a webcast will be available for replay on our Investor Relations website. I would now like to turn the call over to Niraj.

Thank you, Jane, and good morning, everyone. We are pleased to reconnect with you today to share the details of Wayfair's second quarter results. 2022 is proving to be a volatile year. While the Fed and other central banks work to curb inflation and stabilize the global economy, we will remain squarely focused on our customers and our suppliers and on making sure Wayfair is their preferred platform for the home in any environment. We're also very focused on controlling the controllables and steering Wayfair in a financially responsible manner through this period. On each of these fronts, we are seeing positive traction, and this is what I'll talk to you about today. Q2 net revenue climbed 10% quarter-over-quarter, that was still down 15% year-over-year. Though year-ago comps will begin to normalize in the back half, it is unmistakable that consumer behavior is being impacted by inflationary pressures as well as by economic and geopolitical concerns. Even so, the emotional connection to one's home means that interest in our category is ongoing, and we're seeing consumers remain engaged and responsive to the right combination of wide selection, great deals, and satisfying service. Wayfair's platform model flexes to deliver this outcome across different macro environments, and we're seeing it do so today. For the last couple of years, we have indicated that Wayfair should now be at the scale to drive both growth and consistent profitability. The first half of this year has admittedly been less robust than expected, but let me be very clear that our intention is unchanged. We are laser-focused on quickly getting back to this goal. Our priority over the coming quarters and looking into 2023 is to steer the business towards positive adjusted EBITDA and positive free cash flow, but we will not stop there. We are actively navigating Wayfair towards a mid-single-digit adjusted EBITDA margin, which should allow us to consistently generate cash and put us in a position to cover costs such as equity compensation for our employees and CapEx. At this profitability level, we will continue to invest aggressively in the future given the still large gap versus the current embedded profitability in our model. Once we get to mid-single-digit adjusted EBITDA, we intend to philosophically treat it as a lower bound for profitability but not as the end goal. We remain committed to our long-term target of double-digit adjusted EBITDA. The COVID period showed clearly that we can operate at these levels, and we fully intend to scale beyond them over time. Even as we get sharper on our financial philosophy, our approach to the business is consistent with the last 20 years. We are building for the long-term, but coming in each day, thinking about the next set of steps on the path there. With an addressable market approaching $1 trillion that remains meaningfully underpenetrated online compared to other sectors of the retail universe, we are truly excited about what the future holds for Wayfair. The pandemic changed the e-commerce landscape in many ways. The one thing that remains unchanged is the unique nature of our business, an end-to-end platform dedicated to the home category. The competitive advantage this gives us across logistics, assortment, shopping experience, brand building and more has only strengthened our standing in the post-pandemic world. This is a category where scale gets success, and it's actually difficult periods like this that can serve as a springboard to become an even larger share of the market. Before Kate, Michael, and I detailed the roadmap for a return to profitability, let me spend a few minutes to walk you through what we're seeing in the customer and competitive environment. Inflation continues to be a meaningful presence in customers' lives at a broad level. Our portfolio spans all income brackets, which is helpful since our professional, specialty retail and luxury businesses are growing well, improving more resiliently in this environment. Customers in the US also appear relatively less impacted than our European customers who are navigating the pressures brought on by the war in Ukraine and Brexit in tandem with inflationary pressures. Regardless of geography, it is not surprising that our mass customers are being more deliberate about where their discretionary dollars are going as prices at the gas station and grocery store eat up a greater share of wallet. For the past few months, we have also seen many of those discretionary dollars flow away from goods to services, especially travel as they slow to start spring turned quickly into summer. Still, the home remains an important pillar in our customers' lives, and they remain in market looking for great deals. Unlike in 2020 and 2021, promotions and events are mattering more again. This is typical for our category, and we are seeing strong incremental responses to well-staged events like Way Day, Memorial Day, 4th of July, and the other special offers. Importantly, this is also translating into better everyday prices for our customers. In this environment, our suppliers are looking to move product as quickly as possible and have transitioned from having a dearth of product to having to deal with excess goods on hand. Through Wayfair, they reach an engaged and enthusiastic customer audience. When suppliers see success during key events, they're motivated to turn those promotional offers into everyday low prices by extending better wholesale terms and by taking advantage of other supplier-facing services that can help them gain prominence on our platform. All of this is happening as we speak. A wide selection of products is also crucially important in moments like these. We are observing some trade-down behavior within various classes at home. And the vast selection of our catalog ensures that we meet our customers' needs regardless of price point or style. Our ability to offer this broad selection has been substantially boosted by the large growth in our suppliers' inventory levels. We're seeing this play out in a couple of different ways. First, product availability has meaningfully improved versus this time last year. When out of stocks were very long lead times on key items, we were experiencing pronounced headwinds. Key items are back in stock, more items are moving into our house brand collections, and being extended to us with exclusivity features. In fact, roughly 40% of our unbranded US sales now come from these products, nearly double compared to last year. Second, we're driving more throughput through our own logistics footprint. CastleGate penetration, or the percentage of products sold that originates in a CastleGate location, is on track to recover rapidly to previous peaks and then exceed them. This is in part buoyed by our Ocean Freight Forwarding service, where volume is slated to double from the prior ocean year. As these logistics components come together into a streamlined end-to-end infrastructure, we are able to make faster and more reliable delivery promises to our customers at a lower cost to us, which they then reward with higher conversion. All of these elements combined are already bearing fruit. For instance, our market share position recovered in 2022 compared to how it fell in the second half of 2021 when supply chain and availability issues clearly slowed us down. Customer feedback also speaks to increased satisfaction with NPS scores up meaningfully year-over-year and brand surveys highlighting our seamless experience and unparalleled selection. As I mentioned, the industry suppliers have experienced a dramatic shift in their positioning over the course of the last few quarters. From not having enough product to satisfy all of their customers to facing canceled orders from brick-and-mortar retailers and being over-inventoried. Wayfair has long prided itself on the viral relationships, and that partnership model is working to our advantage today. The team and I have met in person at various markets with close to 1,000 suppliers over the last several months. It is very clear that they are leaning in with Wayfair, extending us more product and better wholesale costs, and using more of our service offerings. As they do so, we surface more of their product and pass through lower wholesale to the end customer, helping them turn inventory and maximize cash flow faster, which is especially critical to the many small businesses that make up our supplier base. However, unlike traditional retailers whose cost bases weigh on their pricing decisions and can become a liability in a softening macro, the advantage of our platform model is that by taking minimal inventory risk ourselves, our gross margin can remain resilient. We then have the ability to drive our gross margins higher through capturing incremental efficiencies and in this environment from some potential relief on transportation costs. We're seeing some of this begin to play out in our financials today as was also the case in 2008 and 2009. This is critical as we think about navigating the path to profitability, which is the topic I would like to cover next. As the macro environment shifts, we know that our operating and financial plans need to evolve. Over the last few weeks, we articulated a clear set of goals to our entire organization, which include three key tenets: one, drive cost efficiency; two, deliver best-in-class execution by nailing the basics; three, earn customer and supplier loyalty every day. Through this lens, we are making swift decisions prioritizing clearly and looking to drive costs out of every pocket of the business. Some of this is already visible to you and more will become apparent as time goes on. This is an ongoing exercise and frankly, one that will serve us well in all sorts of environments as we evolve in the way we operate and grow Wayfair. For an advantage of our business model is that our P&L is highly variabilized. This means that gross margins, customer service and merchant fees, and to a large degree, advertising can be quite responsive to the trend in revenue. Protecting Wayfair's unit economics leaves room for potential upside through incremental efficiencies. In areas of more fixed spending, predominantly OpEx and CapEx, we have the ability and willingness to prioritize and sequence differently if need be. One visible example that many of you are aware of is the hiring pause that we implemented back in May. This gives us the opportunity to step back, assess how consumer demand is developing, and to react accordingly. Less visible to you are decisions such as pushing off market expansion plans in Europe in favor of reinforcing our focus on the UK and Germany, pausing the development of certain opportunities like registry and flexing our planned logistics CapEx investments in response to changing revenue trajectories. As I said, we are increasing our cost efficiency focus across all facets of Wayfair in an ongoing manner. In companies of our size and scale, these opportunities take a quarter or two to begin to unlock. But we are highly confident that they will not only help us reach our financial goals, but also make Wayfair's execution even tighter. Even as we reshuffle some priorities, we are not trading off on important future growth drivers and enablers. The profitability levels we are targeting should allow us to both control our destiny and simultaneously invest for the long-term, which has long been a key to Wayfair's success. While we tighten our belt in some places, our support is fully behind high ROI initiatives that will set us up for years to come. For instance, our technology organization continues to pursue the transformation agenda that our CTO, Fiona Tan described last quarter. We are expanding our fast delivery capabilities. We are growing our flagship house brands and increasing more exclusive assortments, and we're investing in top-of-funnel marketing channels and content to drive awareness and frequency among both new and loyal customers. We are also sticking to our test-and-scale approach in physical retail. In May, we launched our first all-modern store with a couple of additional locations under our specialty retail banners slated to open later this year. Next year and on a limited basis, you will see us continue to experiment with new specialty retail formats to be followed by a larger Wayfair branded store concept in 2024. It is important to bear in mind that we are very much still in a learning stage here. Our goal is to use these handful of stores as a test bed for new ideas around how and where to bring the core competencies of Wayfair to a physical shopping environment. We believe the omnichannel opportunity for Wayfair is quite meaningful, but we intend to pursue it with our usual approach of testing, iterating, and proving our success before finally scaling. Across everything I've discussed just now, our goal has been to make clear the thoughtful and considerate approach we are taking to the current environment. We've always said that we run this business for the long-term, and nothing about that has changed. The size of our category remains tremendous. The field is fragmented; the structural march of shopping more online will continue, and Wayfair is uniquely positioned to grow and consolidate share over many years to come. We have a management team that has seen multiple cycles in all sorts of different businesses. We all recognize that in moments of macro volatility, like we are living through today, it is just as important to focus here and now as we steer through this period as it is to look forward. Doing so centers around returning to and sustainably operating in a free cash-generative way. The timeframe to get there will evolve with the macro environment and our response to it, but we're very focused on the variables that are in our control, driving out excess costs, while being there for our customers and suppliers, and driving the tightest execution possible. We also take confidence that our platform model is designed with the flexibility to weather unpredictable moments like this and emerge stronger for it on the other side. I'm going to hand things over to Michael for a review of our financials and outlook.

Thank you, Niraj, and good morning, everyone. I'm going to start today by walking through some of our high-level planning as we look out to the remainder of 2022 and into next year. Since late 2019, we have been focusing on becoming sustainably profitable and cash flow generative. Our progress towards this goal accelerated during the pandemic, but reversed somewhat over the last several quarters. As soon as we started to see the macro environment moving away from our going-in expectations for 2022, we began taking swift action to reposition the business and return to positive free cash flow in a timely and thoughtful manner. This is a goal that the whole executive team shares, including Kate, who is closely partnered with me as we continue the CFO transition in real time. We are laser-focused on what it takes to achieve this goal, which means not just returning to profitability on the adjusted EBITDA line, but getting back to a level that covers expenses like D&A and the cost of paying our employees in equity. To do this, we have undertaken a broad prioritization exercise across the organization, including a timing shift in our semi-annual planning process, and taking a microscope to each part of the business as we reassess what the appropriate cadence of investment should be across a range of macro scenarios. As you can imagine, we're quickly bucketing projects across a range of priorities, focusing on uniting the organization against the most strategic items while sequencing out other initiatives. Niraj just listed off several of these earlier, and you'll see us enact more changes in the second half of 2022 and in 2023. Turning now to the second quarter results. As you saw in our press release this morning, Q2 total net revenue was $3.3 billion, representing a 15% year-over-year decline and a 10% sequential increase from our net revenue in Q1. The second quarter fared slightly better than where we had been trending as we gave our quarter-to-date disclosure back in early May. As customers responded to promotional events in a positive way and our suppliers leaned in with more aggressive wholesales. On a segment basis, US net revenue declined 9.7% from Q2 a year prior, while international net revenues declined 35.7% year-over-year and 34.4% on a constant currency basis. Clearly, a far stronger US dollar year-over-year is a translation negative for us as it is for other multinationals. I'll now move further down the P&L. As I do, please note that I'll be referencing the remaining financials on a non-GAAP basis, which includes depreciation and amortization but excludes stock-based compensation, related taxes and other adjustments. I'll use the same non-GAAP basis when discussing our outlook as well. Q2 gross margin was 27.4%, which is consistent with the 27% to 28% range we've targeted over the last several quarters. Customer service and merchant fees were 4.7% of net revenue for the second quarter, in line with our guided range, reflecting higher compensation costs compared to last year. Advertising as a percentage of net revenue was 11.5% in Q2, slightly higher than our guidance of 10% to 11%. We continue to spend efficiently across our paid channels, but a set of mix effects drove the slightly higher outcome in advertising as a percent of net revenue this period. These included, first, a shift in the share of direct versus paid traffic towards paid in this environment; second, our conscious choice to continue to invest in top-of-funnel channels to drive greater awareness, share of voice, and ultimately, share-of-wallet; and third, brand mix, with our fastest-growing brands operating at higher levels of spend, thanks to higher gross margin profiles. Let me reassure you that we are paying close attention to the crosscurrents at play here and are continuously monitoring our efficiency parameters and the ROIs generated within them to make sure we're striking the right balance in this fluid environment. Our selling, operations, technology, and G&A or OpEx expenses totaled $567 million. As we telegraphed back in May, this was driven in large part by compensation for our existing team as well as new employees joining Wayfair. The impact of the hiring freeze we implemented in May will be reflected more in the Q3 results, as I'll discuss in a minute. Though we always speak to these numbers on a non-GAAP adjusted basis, you might also be wondering about the $40 million one-time non-cash impairment charge this quarter. Our requirements for corporate office space have changed post-pandemic. We now have more excess space to sublet out. And since the commercial real estate market is soft, the charge reflects our reassessment of the expected income stream from this property. All combined, Q2 adjusted EBITDA was negative $108 million or negative 3.3% of net revenue, in line with our guidance. In the US, adjusted EBITDA was negative $28 million for a negative 1% margin, while the international segment booked adjusted EBITDA of negative $80 million for a negative 16.4% margin. Moving on to the balance sheet and cash flow. We ended the quarter with $1.7 billion of cash and highly liquid investments. In Q2, net cash from operating activities was negative $115 million and free cash flow was negative $244 million after factoring in $129 million of capital expenditures. Let's now turn to the outlook. I want to start as we have in quarters past with some details on quarter-to-date performance, after which I'll walk through the rest of the P&L for Q3 while adding in some qualitative color on our expectations beyond that. Across the third quarter so far, our gross revenue is down about 10% year-over-year, which would indicate a break from the typical seasonal pattern, where Q2 and Q3 are typically similarly sized. Based on the current trend, we would expect Q3 net revenue to be below Q2 levels. Unsurprisingly, we see this weakness being driven by the impact of macroeconomic forces on consumers, and reflected in the growth of our category overall. Moving to gross margins. We believe that we will have sequentially higher gross margins and would point you to the upper end of our 27% to 28% range. We remain confident in the sustainability and upside potential of this range, even in a softer macro, thanks to the multiple drivers we have in place and the inherent flexibility of our inventory-light platform model. We expect customer service and merchant fees as a percent of net revenue between 4.5% and 5%, and advertising as a percent of net revenue at approximately 11%. We forecast SOTG&A or OpEx dollars between $550 million to $560 million in the third quarter. We began a hiring freeze in May to slow OpEx growth. So you're just beginning to see the financial impact start to flow through. Simultaneously, we undertook a review of all the various costs driving this line and are actioning multiple work streams to drive incremental savings across the board. We will not be quantifying the expected savings and timing of these for you today, but instead, we'll speak to what's in flight next quarter and over time. You should expect OpEx dollars to decline further period-over-period in Q4. If you follow through the guidance I outlined and assume that our quarter-to-date revenue trends persist for the remainder of Q3, that would translate to adjusted EBITDA margins in the negative low to mid-single-digit range. To be perfectly blunt, we are not satisfied with this outcome. However, course-correcting a company of Wayfair's size in an environment that is changing as rapidly as this one requires some patience. We are moving quickly to adjust our plans and would expect you to see substantially more financial progress, which will flow through in Q4. Let me quickly touch on a few housekeeping items for Q3 before moving to discuss our strategy for the quarters to come. For Q3, please assume the following: equity-based compensation-related taxes of $127 million to $132 million, depreciation and amortization of approximately $91 million to $96 million, net interest expense of approximately $6 million to $7 million, weighted average shares outstanding equal to approximately $106 million and CapEx in a $110 million to $120 million range. With that framing, let me further illuminate how we are planning to navigate Wayfair into 2023 and beyond. We're diligently moving the business to generate positive free cash flow. So this will take some time, and the path and actions required to get there will be dictated by how the macro evolves. In the near term, we're planning for Q4 revenues to build on Q3 levels, consistent with the typical holiday period. Provided this occurs, we would expect our adjusted EBITDA losses to narrow considerably before the end of the year and then to make substantially more progress towards our ultimate goal from there. It is true that our timeline to get there will vary depending on how the top line fares in the macro environment. But we're committed to moving steadfastly in this direction, and our liquidity position enables us to proceed responsibly down this path. And with no meaningful maturities until late 2024, we have sufficient time to ensure multiple options are at our disposal for how to manage our capital structure. I want to wrap up by underscoring yet again how dynamic and tricky periods are for any company to navigate. It's also at moments like this, where you must acknowledge that our internal confidence is bound to build before yours on Wall Street. So let me be very clear. We are highly confident that our consumer and supplier-focused platform model, coupled with our team's clear-eyed assessment of the challenges and opportunities before us and our willingness to take action will only make Wayfair operationally and financially stronger as we proceed over the coming quarters. And as I approach my retirement and as a shareholder myself, what reinforces this view for me is the talented leadership team fully behind our goals. Key among this group is Kate Gulliver, who is actively architecting and underwriting these plans with me and the team and who will be speaking to you next quarter about the progress we're making in her new capacity as CFO and Chief Administrative Officer. Next, we're going to break from tradition slightly. Rather than having a deep dive on a single part of the business, we thought we'd speak to some of the key questions we've heard from investors over the last few months. So before proceeding to the live Q&A, Niraj and Kate are going to address these upfront so that we can get into other details later. Let me hand it back to Niraj first.

Thanks, Michael. Over the past several months, many of you have asked about the path to profitability and how long it will take us to reach our goals. Let me first be clear about our financial priorities. We are steering Wayfair to be cash generative. We are also establishing a lower bound on profitability that we will stick to, all while working to drive margins even higher. Why is this lower bound important? At a mid-single-digit adjusted EBITDA margin, higher in the US as international continues to mature, we should be able to cover expenses like depreciation and amortization associated with CapEx and begin to mitigate the dilution associated with equity compensation, all while continuing to invest in future growth initiatives. While we are perhaps being more pointed about how we're talking about this, this practice is not new to us. Steve and I have operated this business in a cash-generative way for more than a decade when we started. And starting in 2019, we have been moving Wayfair back in this direction, admittedly with a lot of volatility in between, which brings us to how and when we will get there. You should expect to begin to see progress starting in Q4. But the reality is that this is an iterative exercise. We are philosophically committed to this set of financial goals, which means that we are constantly evaluating what's happening to the customer and the economy, the timeframe over which we can responsibly get to these levels and adjusting as needed. The macro can help or slow us down some, but we are not relying solely on the top line to get us there. As I mentioned earlier, we're in a fortunate position where large parts of our platform business are variable, designed to move more or less in tandem with revenue. On other fronts, you're seeing us adjust in real-time, and we will continue to do so. In thinking through our options, we're balancing moving quickly while doing so responsibly for the company with nothing sacrosanct, but also a strong awareness of the elements that make us unique today and will set us up for success in the years to come. Next, let's tackle a slightly different question having to do with how customer acquisition costs are trending. As many of you know, when we study CAC, we are looking at whether we are staying efficient in paid advertising channels, both more transactional ones like search and PLAs and upper funnel channels such as TV. Our approach to deploying advertising spend is based on efficiency targets. We are orienting around an effective payback target in each channel. So if we can't deploy dollars within that payback envelope, we won't spend them. This means that we're constantly controlling for CAC by channel. That said, there are mix effects that layer on top of this that happen to be headwinds to overall CAC in this moment. Michael spoke about a few of these mix elements earlier. But let me expand. First, upper funnel channels like TV, online video, and catalog are scaling. Though it can have longer lead times, these channels are important vehicles to drive brand and category awareness. As a category leader, we have a unique opportunity during this time to be visible to new and repeat customers, which should translate into a higher share of voice as others pull back and ultimately to market share gains. Secondly, in softer macro periods, we unsurprisingly see the volume of free and direct traffic to the site decrease. This will optically make advertising grow as a percentage of net revenue, though we are still deploying dollars against paid channels efficiently. This is also a temporary phenomenon. When category demand recovers, direct traffic trends will reverse and drive incremental leverage in advertising. Third, our fast-growing brands are those that operate at higher levels of advertising. For example, Perigold, which grew net revenue at approximately 30% year-over-year in Q2 and is scaling quickly in general, operates at a higher advertising level in percentage terms than does Wayfair, part of that is due to its smaller repeat base and its higher cost of brand marketing as a percentage of revenue, but it is also because of its higher level of profitability, which justifies our ability to pay more to acquire customers while remaining well within our efficiency parameters. Overall, our unit economics remain very sound and well above pre-pandemic levels even after accounting for these moving parts to the near-term cost of customer acquisition. Our variable contribution margins are substantially higher, driven by gross margins, which means we can spend more to acquire and stay well within our payback parameters. So we think we are striking the right balance between the elements that we explicitly control, like efficiency targets and some of the outputs that are less controllable like mix. We're also continuously monitoring and adjusting from a top-down perspective, if necessary. For instance, we are sharpening our efficiency targets in areas like top of funnel to account for lower predictability in this environment. And rest assured, we will always closely monitor and react to trends across all of our channels. Now I'll hand it over to Kate to discuss our latest thinking on liquidity.

Thanks, Niraj, and good morning, everyone. I'm excited to meet some of you and to reconnect with others over the coming months as I step into the CFO role. One question we know is top of mind from many investors right now is our liquidity profile and capital structure. As we sit here today, we see our liquidity position as healthy. We ended the quarter with north of $1.7 billion of cash and short-term investments on our balance sheet. And don't forget that we also have a revolving credit line of an additional $0.5 billion available to us. So where we are right now at $2.2 billion to $2.3 billion in total liquidity and with no meaningful near-term maturities is a relatively comfortable place to be. But as you also heard us say, we're very focused on getting to a state of positive cash flow as quickly as practicable. Our goal is to make steady progress over the coming quarters, which will begin to show up in the financials in Q4. We hope this is helpful additional color to frame our thinking. Let's now move to the open Q&A. Please feel free to direct your questions to Niraj, Steve, Michael, and me.

And we will take our first question from Steve Forbes with Guggenheim Securities. Your line is open.

Good morning, and thank you all for the color today. Niraj, I wanted to start with the supplier base, right? You mentioned how the suppliers are using more of Wayfair's services offering. But maybe if you could just expand on how they are engaging? What's different today than last year? Whether they're competing for certain services via lower wholesale cost? Just any additional color that helps us better understand how the supplier community is viewing Wayfair today?

Thank you, Steve. In regards to our platform business model, one thing we've mentioned previously is that it generally has advantages. The only time it might be at a disadvantage is when there's insufficient inventory compared to demand, which rarely occurs. Typically, there's a balance between the two, or we're in tougher macro conditions where there's excess inventory relative to demand, which is the current situation. Suppliers have excess inventory and are eager to sell it. As a result, our inventory availability levels have increased. Suppliers are utilizing our platform's pricing tools to control their prices and aggressively move their inventory, which benefits the end customer and boosts conversion rates. They're also increasingly adopting CastleGate, which enhances their ability to achieve faster badging and drives conversion. Additionally, it lowers retail prices due to reduced outbound shipping costs, further increasing our conversion. For instance, our two-day speed badging has improved by about 10 percentage points. Suppliers are leveraging various aspects of our model, and while advertising remains relatively small compared to other areas, we are seeing significant growth and interest there as well, particularly as we enhance the product. Suppliers are motivated to sell more goods, leading to these developments. Our model offers distinct advantages, reinforcing the inherent strength of our business.

I have a quick follow-up regarding international matters. Given the discussion about balancing long-term investment with achieving a mid-single-digit EBITDA margin, I'm curious, Niraj, if you could provide additional high-level insights on your perspective regarding the broader international opportunity. Has your view shifted? Should we anticipate a pause in expansion into new markets for several years while you focus on your current core markets? Are you witnessing any factors that might hinder opportunities in the UK or Germany? Any overarching insights on your approach to the international landscape would be appreciated.

Yeah. Thanks, Steve. Yeah. Right now, there's no question that the macro environment in the international markets we're in is tougher than even the macro environment in the United States, and then that's certainly not great for that segment of our business. That said, one of the things I did mention in the prepared remarks is we have been very thoughtful about in this period of time. What do we focus on? And what does that mean we need to pause or where do we narrow our focus? And frankly, in the European market, we said let's focus on the UK and Germany. We've built a leadership position in the UK. We're on the road to that. We're not there in Germany. So let’s pause moving to other international markets in Europe. Let's pause our expansionary focus in Europe. Let's focus on our core. And that's what we're doing there. The way we think about it is there's nothing that we decided yesterday that will automatically remain committed to today. So we're going to constantly reassess what we're doing. But we feel very good about the strategic long-term focus that we have in the company, but we're also very cautious given the macro of making sure that we're not expanding. In fact, anything we’re going to continue to do that we think makes sense in light of how we're thinking about the P&L, how we want to drive the EBITDA profitability, and how we want to drive the free cash flow. And we want to show that steady progress there and get there in a time frame that we think is quite fast. And so this is the balance that we're taking.

Thanks. Good morning, everyone. Appreciate the extra commentary. On the mid-single-digit low threshold EBITDA margin target, obviously, putting a time frame on that's going to be possible. But what are the thoughts on the revenue growth needed to achieve it? Could you show significant progress over the coming year if revenues were to remain flat year-on-year to reach that goal?

Yes, Peter. I agree that the macro environment has an impact. However, our strategy to achieve EBITDA profitability and generate positive free cash flow does not rely on anticipating overall revenue growth. While the trend may be influenced by macro factors, our plan does not depend on revenue increases. We expect to gain market share and see revenue growth, but the macro situation is quite uncertain. Relying on a strategy that is contingent on a specific level of revenue growth seems risky to us. When we mention steady progress, we do not assume that the market will recover immediately. Sure. So on CastleGate, what I'll say is CastleGate penetration is ramping, and all year, it's been increasing at a nice pace. And so, when we said that it's on track to hit record highs to meet old record highs and then exceed them, we see that happening not over the long term but rather over the near term. So we're seeing very good adoption there. Frankly, that adoption was taking place even before the demand really started to turn down, and then it's only accelerated since then. So suppliers are very interested in benefiting from the speed badging, benefiting from the lower retails, the lower outbound shipping costs, customer conversion. And so that CastleGate penetration is, I would say, meaningfully higher than where it was at the beginning of the year and it's on track for these types of records that I mentioned. On advertising, we haven't given out an exact number on that, but this is not super helpful for you to quantify, but I'll just say it's certainly growing faster than the overall business is growing at a very fast relative to the overall business. But it's still small, and quite small relative to what we think the potential is. So it's still very much in its early days.

Yes. Said another way on advertising, there's still a huge upside on gross margin in that product.

Great. Thank you. Two questions. First on just the revenue trends thus far. Could you just discuss the drivers of the current revenue pacing in 3Q? If I heard it correctly, Michael, I think you referenced that 4Q net revenue would likely be up Q-over-Q. I just wanted to check on that. And then on the 3Q gross margin, what are kind of the drivers that provide confidence that gross margin will come in kind of at the high end of the 27% to 28% range? Thank you.

Let's start with the revenue trends. I believe everything you've mentioned is accurate. Currently, our revenue trends show that quarter-to-date, we are down about 10%. While I wouldn’t necessarily label it as strong, we are experiencing positive engagement from our customers. The overall market is weakening, and we have noticed a transition from goods to services. However, the proportion of revenue generated through our app has reached its highest point, excluding the initial two quarters of COVID. This indicates positive developments among our engaged customer base, even though home goods are not currently a priority. Our suppliers are also becoming more active on our platform to sell their products, particularly as they manage excess inventory and reduce retail prices. This situation offers customers enhanced value and faster delivery times, which positively influences their experience. We've introduced promotional events, such as Flash Sale Fridays, which is just two weeks old but has started off well. We aim to highlight this value to customers, who are showing interest and responding positively by browsing and making purchases. We've effectively used this strategy in the past, as customers often need a compelling reason to spend. When they see value, they tend to engage, and they don’t want to miss out.

Yes, I would like to confirm what I mentioned earlier, John, that we anticipate the fourth quarter will be a stronger quarter for us, typically our largest quarter, particularly in terms of market share. Although the macroeconomic environment is quite unpredictable, we feel optimistic about the transition from Q3 to Q4. As Niraj noted a few times, our underlying business model performs well in this environment, enabling us to effectively serve both our suppliers and customers seeking the best deals. This ties into your other question regarding our confidence in achieving the upper end of our 27% to 28% gross margin target. Our business model thrives during times of oversupply in the market, positioning us as the ideal platform for suppliers to sell their products and for customers to find discounts on the items they wish to purchase. Regarding your question about gross margin, we previously discussed the potential for a 1,000 basis point improvement stemming from four key factors. Firstly, growing volumes lead to increased efficiency. Secondly, as items become more exclusive, we utilize red carpet merchandising, which affects demand and price elasticity. Thirdly, improvements in logistics play a role. Lastly, our supplier services contribute to advertising. A year ago, we were operating at around a 25% gross margin, so our current position is better, but we still have significant room for growth. As mentioned, we believe being at the higher end of our range is feasible, especially with increased adoption of supplier services and logistical improvements. We are seeing trends that indicate efficiency gains in transportation, which will positively impact our gross margin. It's crucial to note the stability our platform model provides, as we do not own inventory like traditional retailers who face price lock-ins; this can pressure their margins when discounting is necessary. While this impacted us last year, it works in our favor now, giving our gross margin inherent stability and additional advantages. I want to reiterate that we have considerable potential for growth ahead.

Thank you. And, Michael, thank you very much for all the help over the years, and Kate, looking forward to working with you again. So my question was just a clarification question from the guidance for next year, when you said EBITDA positive. So do I hear that right that most of that should probably come just from reduced costs and most of that from the OpEx line, is that correct?

Let me make a few comments before passing it over to Kate or Michael to address your specific question about the guidance. The key point is that our approach to achieving EBITDA positivity and eventually free cash flow positivity does not solely rely on revenue growth. In that regard, there are internal factors apart from revenue growth. I want to emphasize that cost management is one of these factors. Costs can decrease through lower operating expenses, and they can also improve through higher gross margins, which we've briefly discussed. Consider all the various elements contributing to our ability to progress without necessarily experiencing significant revenue growth. Of course, we do anticipate revenue growth as well, and we expect improvements in gross margins and other factors over time. There are several components that together will support our trajectory towards achieving goals significantly above EBITDA zero. Michael or Kate, do you have anything to add?

Yes. First of all, Oli, thanks for the nice comment. So I do think that, as I mentioned in the prepared remarks, we think there's a lot of opportunity to really examine everything in our cost structure and understand where we can run in a more efficient way. At the same time, still protecting the investments we're making that are really critical to sort of the long-term growth and the long-term success of the business and the opportunity. And so, I want to be careful not to sort of say it's like, in this one line, right? It's not just OpEx or not just CapEx, but rather this is a more holistic view looking at everything we're doing, understanding what the most important priorities are, making sure that we've got all of our people and teams and resources focused off against those, and then on the things that we can either push off to the future or cut out completely, how do we do that in a pretty thoughtful way. You can't do all of that instantly, which is why you're not seeing a change in the results in the Q3 guide. But when we look out over the back half of 2022 into 2023, I think that's when you'll start to see some of that performance flow through.

Yes. Great. Thank you. And the only one follow-up quickly is on customer retention. Looking at the active customer trends and how you try to reverse that and what you've seen in retention rates? Thank you.

Yes. When we mention that the macro environment for home goods is soft, it affects our customer base and how actively they engage in searching. However, we observe that the active customer trend indicates they need to make purchases within 12 months. There are earlier trends to consider, such as whether customers are opening emails, using the app, engaging with it, visiting the site, and responding to emails or app notifications. For instance, we have 60 million app downloads, which allows us to track these metrics. We have data that indicates positive performance in relation to macro demand, but it’s important to acknowledge that macro demand is also weak. Ultimately, this is reflected in the figures you see, as it’s a combination of both factors.

Got it. Thanks very much, and good luck.

Thanks, Oliver.

Well, great. Well, thank you, everybody, for joining us today. We are happy to spend the time with you and excited about your continued interest in Wayfair. Thank you very much.

And ladies and gentlemen, this concludes today's conference call. We thank you for your participation. You may now disconnect.