Good morning. My name is Rob, and I will be your conference operator today. At this time, I would like to welcome everyone to the Customers Bancorp First Quarter 2023 Earnings Webcast. Thank you. David Patti, Director of Communications, you may begin your conference.

Thank you, Rob, and good morning, everyone. Thank you for joining us for the Customers Bancorp's earnings call for the first quarter of 2023. The presentation deck you will see during today's webcast has been posted on the Investor page of the bank's website at www.customersbank.com. You can scroll the Q1 23 results and click download presentation. You can also download a PDF of the full press release at the spot. Our investor presentation includes important details that we will walk through on this morning's webcast. I encourage you to download and use the document. Before we begin, we would like to remind you that some of the statements we make today may be considered forward-looking. These forward-looking statements are subject to a number of risks and uncertainties that may cause actual performance results to differ materially from what is currently anticipated. Please note that these forward-looking statements speak only as of the date of this presentation, and we undertake no obligation to update these forward-looking statements in light of new information or future events except to the extent required by applicable securities laws. Please refer to our SEC filings, including our Form 10-K and 10-Q for a more detailed description of the risk factors that may affect our results. Copies may be obtained from the SEC or by visiting the Investors section of our website. At this time, it's my pleasure to introduce Customers Bancorp Chair, Jay Sidhu.

Thank you, Dave. Good morning, ladies and gentlemen. Welcome to the Customers Bancorp First Quarter 2023 Earnings Call. Joining me this morning are President and CEO of the bank, Sam Sidhu; Customers Bancorp CFO, Carla Leibold; the Chief Credit Officer of Customers, Andy Bowman; and Customers Bank's CFO and Head of Corporate Development for the holding company, Phil Watkins. In spite of a rather volatile period over the past several weeks, I'm pleased to share with you this morning that Customers Bancorp, Inc. is in an even stronger position today than year-end 2022. I'd like to thank our team members who work tirelessly every single day to serve our clients and execute superbly on our priorities. Turning to Slide 3. Our presentation today will demonstrate our belief that we truly are a forward-thinking bank with strong risk management capabilities. We will cover 6 topics in our presentation for you this morning. I will just provide you with some highlights and my colleagues will cover all of them in detail. First, in terms of quarterly performance, we comfortably beat street estimates and are well positioned to drive net interest margin expansion by about 20 basis points over the remainder of 2023. Second, we will discuss the continued strengthening of our franchise. We have a high-quality, diversified, loyal customer base and are hyper-focused on continuing to improve our deposit franchise in 2023 and beyond. Evidence of this can be seen by our stable deposit levels and peer-leading 81% insured deposit ratio, as well as a very meaningful increase in noninterest-bearing deposits coming from operating accounts during the quarter. As a result of our technology and service offerings, coupled with our decision not to pay up for volatile deposits, we were able to shift a considerable amount of deposits from interest-bearing to noninterest-bearing and also acquired several new relationships from the failed banks. Next, on to our liquidity position. We believe it's among the best-in-class with $9.5 billion of immediate available liquidity, providing more than 270% coverage of uninsured deposits. Moving on to capital. We have a strong capital position, and we'll discuss the ways in which we will continue to improve it over the course of 2023. We have a year-end goal of reaching 11% to perhaps 11.5% CET1 ratio and TCE ratio of approximately 7%, including AOCI impact. On the credit front, we have always been laser-focused on maintaining superior credit quality and for well over a year, we've been discussing with you a strategic shift of our loan portfolio into low to no credit risk verticals that are also variable rate in nature, with a total deemphasis on commercial real estate. Today, we have a healthy loan loss reserve in addition of more than 400% of nonperforming loans. And lastly, we remain optimistic about the continued improvement in our balance sheet that should result in stronger levels of profitability this year and in the future and my colleagues will give you the guidance for the future. Turning to Slide 4. Let me also briefly share with you again our priorities. First, with a very high probability of a recession, we believe it's prudent to even shrink our balance sheet somewhat and reduce further our exposure to noncore loans such as consumer loans and even some low-margin commercial loans. This should improve further the credit profile of our entire loan portfolio. This will also result in higher capital ratios and eventually higher margin. And secondly, risk management is an absolute integral part, and it's part of our DNA. We have, for years now, been calling these 4 points as our 4 critical success factors. First, never take our eye off credit risk, especially when times are good. Second, always focus on superior interest rate risk management and run different scenarios to deal with it. Third, must monitor liquidity daily and maintain robust liquidity under different stress scenarios. And lastly, always focus on positive operating leverage with lower efficiency ratios each and every year. With that, I'd like to turn it over to Sam to cover some of these topics in more detail.

Thanks, Jay. Good morning, everyone. In the first quarter of 2023, we earned $1.55 in GAAP EPS on net income of $50.3 million. From a profitability perspective, our ROA was 1.03% and ROE was 16%. On Slide 6, you can see we generated $1.58 of core EPS on net income of $51.1 million. Our earnings were positively impacted by $9.6 million or $0.30 of EPS attributable to PPP, resulting in core EPS ex PPP of $1.28. Importantly, given the successful significant rundown of the PPP loan portfolio in the quarter, this will be the last quarter that we will be formally separating financial metrics adjusted for PPP. Our net interest margin in the quarter was 2.96%. After backing out the positive impact of PPP, our net interest margin was 2.80%. Our NIM was negatively impacted by holding conservatively higher cash balances, which Carla will provide additional commentary on further along in the presentation. From a balance sheet perspective, both our loans and deposits were relatively flat in the quarter. This was consistent with our disciplined approach of moderating loan growth and focusing on remixing our funding base into higher quality, lower cost deposits in 2023. The overall balance sheet did grow in the quarter by approximately 4% and attributable to these higher cash balances as we fortified the balance sheet with robust levels of liquidity. Credit remained benign with a flat level of NPAs at 15 basis points and NPLs of $32 million. As Jay mentioned, reserve levels remained robust at more than 400% of NPLs. Credit quality continues to be a strength of our company. Moving to Slide 7, on deposit franchise. Our focused efforts to improve our deposit franchise and the nimbleness of our balance sheet paid dividends during the recent market stress events. From February 28 to March 31, total deposits were down about $150 million or less than 1%. In the first 2 months of the quarter we had proactively run off some rate-sensitive deposits. In aggregate for the quarter our total deposits ended down $430 million or about 2%. Despite the industry headwinds we experienced, the meaningful positive mix shift from interest-bearing to noninterest-bearing DDAs resulted in the addition of $1.6 billion of noninterest-bearing deposits by quarter end. This positive mix shift drove our spot cost of deposit down by 14 basis points quarter-over-quarter despite the 2 rate hikes. This well-positioned us for margin expansion going forward. At the end of the first quarter we had approximately 81% of our deposits either in short or collateralized. This is the second highest among regional bank peers and one of the highest in the industry overall. Clients that were focused on increasing their level of insured deposits with us were able to take advantage of our ICS suite product, which allowed us to reassure them. We set up a smart team that worked around the clock to help our clients open up accounts within hours of request. I'm incredibly proud of the work that team put forth opening up several hundred accounts representing $900,000 from March 10 to March 31 alone. In addition to the stability that insured deposits provide for further stability, we have also been focused on ensuring the portion of our deposit base always has contractual terms. At the end of the first quarter about half of our deposits had terms with laddered maturity schedules over the next few years. Pivoting to the lending franchise on Slide 8, we have executed on what we guided you together in terms of our loan portfolio composition and growth. We continued to emphasize our low-to-no credit risk lending verticals which have driven the vast majority of our growth for several quarters in mainly variable rate and shorter duration loans. This has positioned our balance sheet well, especially in the current environment from an interest rate risk and asset and liability management perspective. As I mentioned earlier, we have had minimal originations of fixed rate loans for investment since the second quarter of 2022. The focus on variable rate lending has resulted in our loan yield, excluding PPP increasing by over 130 basis points over the last 2 quarters. As previously guided, the pace of our loan growth was intentionally slowed as we continued to focus on improving capital levels and profitability. We've prudently operated our balance sheet at about an 80% loan-to-deposit ratio for the last 4 quarters, ensuring that we have adequate liquidity given the uncertainty in both the stability and pricing of the deposit market. Moving to Slide 9. As I mentioned earlier, I'm thrilled to announce that this will be the last quarter where PPP will be significant enough of our P&L that we will be providing financial metrics, including and excluding PPP. I'm sure the analysts listening in are just as grateful for their models and reports. PPP was a phenomenal program that enabled small businesses across the country to withstand the many challenges of the pandemic. Customers Bank is proud that we were able to assist both existing and many new clients of the bank across access much-needed funds during the pandemic. Using our unique combination of technological expertise and SBA experience, Customers Bank was able to deliver for small businesses and our shareholders throughout this program. As a reminder, to recap, Customers Bank participated in over 350,000 PPP loans for over $10.3 billion, and associated origination fees from PPP generated about $350 million in pretax revenue for the bank in addition to net interest income over the past few years. I want to personally again, thank all of the Customers Bank employees that dedicated their time to ensuring PPP was a success for our clients, our shareholders, the bank and the entire country. On Slide 10, you can see our securities portfolio is truly best-in-class. Before I pass it over to Carla to walk us through more specifics around the financials, I want to provide some context as to how Customers Bank is positioned relative to regional banking peers from an interest rate risk perspective. Interest rate risk management is sometimes overlooked, but the events of the last month have reinforced the importance of remaining vigilant and disciplined. We have been proactively monitoring our interest rate risk position throughout the hike cycle without taking undue credit risk by repositioning to floating rate securities. We've generated approximately 2x the yield on securities relative to regional bank peers. Even more importantly, we've been able to generate that return by taking on only 1/3 of the duration risk that regional bank peers have exposed themselves to. The graph on the left plots yield against duration. We are on the very top left of the graph, highlighting a high book yield of 4.9% and the shortest duration at just 1.5 years. This is well above peers. Many of the challenged institutions covered in the recent news would appear in the very bottom right of the graph with low yield and long duration. Said differently, our securities book is the best positioned of all regional banks and likely the banking industry. I want to thank the finance and treasury team led by our incredibly experienced Treasurer, Dan Park, for all of us being forward-thinking and delivering these phenomenal results. As you can imagine, pointing out the strengths of our bond portfolio was an incredibly critical communication tool with clients last month. With that, I'd like to pass the presentation to Carla to provide additional details on the financials, starting on Slide 11.

Thanks, Sam, and good morning, everyone. The first quarter was an important inflection point for us from a net interest margin perspective. Excluding PPP, the spot yield on loans increased by 17 basis points between Q4 and Q1, while the spot cost of deposits decreased by 14 basis points over that same time period. The combined result of that repricing drove a 31-basis-point improvement in our spot loan-to-deposit spread, increasing from 3.26% in Q4 and to 3.57% in Q1. We expect this trend to continue throughout 2023, primarily due to the variable rate nature of our loan portfolio and our strong core deposit pipeline allowing us to reduce higher cost wholesale funds and benefiting overall deposit costs. Our net interest margin, excluding PPP, declined 7 basis points in the first quarter from 2.87% to 2.80%. Like most of the banks across the country, we carried elevated cash balances during the quarter out of an abundance of caution, which negatively impacted net interest margin by about 6 basis points. Absent these elevated cash balances, our net interest margin would have been roughly flat quarter-over-quarter. As we look forward for the remainder of the year, we see continued positive momentum in our net interest margin, which is expected to expand by 20 basis points to 3% or higher throughout 2023. Turning to Slide 12. This slide highlights our disciplined expense management and best-in-class efficiency metrics. Despite significant balance sheet growth, we've more than doubled our asset size since 2018. Our core noninterest expenses have only increased 9% annually. In the past 12 months, our core noninterest expenses increased by only 8%. And for the first quarter of 2023, we've managed to further moderate expense growth to only 1%. On the right side of this page, you can see how our expenses stack up against our regional bank peers when comparing to the size of our balance sheet. Our business model has a tremendous amount of operating leverage that we will continue to extract and drive improving profitability. Our expense structure is an important component of our business model. Our limited physical infrastructure, especially our branch-lite network, is critical to operating the business so efficiently. This noninterest expense savings enables us to pay a modestly higher rate on our deposits as compared to competitors with a more robust retail branch network and still generate attractive profitability and returns for our shareholders. Finally, we should continue to see improvement in our noninterest expense to average assets ratio over time for 2 key reasons. First, we've built a highly scalable infrastructure at Customers Bank that will allow us to operate a larger balance sheet with similar expenses when the time is right to resume balance sheet growth; and second, our steadfast focus on positive operating leverage is ingrained in our DNA. Our revenues over time should grow about 2x faster than expenses. On Slide 13, we've provided detail on our robust liquidity position. Year-over-year, we've increased our immediately available liquidity by 154% with a $4.2 billion increase between Q4 and Q1. The higher levels of cash carried in the first quarter were financed predominantly by an increase in Federal Home Loan bank borrowings. We also have $6.5 billion of committed capacity from the Federal Reserve Bank through a combination of the discount window and the bank term funding program. We have no borrowings outstanding from the Federal Reserve. We will continue to monitor market conditions to determine the appropriate levels of cash to retain for the remainder of 2023. We have also structured $1.1 billion of Federal Home Loan Bank borrowings as callable, providing us the flexibility to pay down these borrowings with core deposit growth. The right side of this page provides a comparison of our $9.4 billion of immediately available liquidity to our $3.5 billion of uninsured deposits adjusted for affiliate and collateralized deposits. This ratio demonstrates our ability to cover more than 2.7x our uninsured deposits with on- and off-balance sheet, immediately available liquidity. This exemplifies the stability of our funding base. As you can see, this level is by far the best among our regional bank peers. Moving to the next page. Slide 14 really showcases consistent tangible book value accretion despite AOCI headwinds. Tangible book value per share increased by about $2 during Q1 and ended the quarter just under $41. Since the end of 2018, we have increased our tangible book value per share by 14% annually. Our current tangible book value per share is 1.8x the year-end 2018 value. This increase has been accomplished entirely through organic capital generation. By contrast, the average multiple of current tangible book value per share relative to tangible book value per share at year-end 2018 for our regional bank peers is only 1.1x. On Slide 15, you can see our CET1 ratios continue to run in excess of our previously disclosed 9.5% target. The CET1 ratio for Q1 was flat over Q4 as we used 80% of our $50 million GAAP earnings to buy back approximately 1.4 million common shares pre-crisis. Our TCE ratio, excluding PPP, declined from 6.3% at year-end 2022 to 6% at the end of Q1 due to the increased size of the balance sheet. Importantly, this balance sheet growth was due to zero risk, higher cash balances of $1.6 billion held solely to improve our liquidity position. Absent these higher cash balances, our TCE ratio would have improved to 6.5% at the end of Q1. I'll point out that the lack of incremental balance sheet risk is demonstrated by our stable CET1 ratio of 9.6% at the end of Q4 and Q1. Additionally, the common stock repurchase we did in Q1 impacted our TCE ratio by about 20 basis points, meaning our TCE ratio would have been around 6.7% at the end of Q1, adjusting for higher cash balances and common share repurchases. As we look ahead to the remainder of 2023, we anticipate building our CET1 ratio by roughly 150 to 200 basis points from the current level, targeting between 11% and 11.5%. This will be accomplished through retained earnings and balance sheet optimization. As an example, we have already informed certain nonstrategic clients and partner banks that we will no longer be participating in the refinancing of their lending facilities. We are prioritizing balance sheet capacity from a capital and liquidity perspective for clients who maintain their primary banking relationship with Customers Bank, the clients that have a holistic relationship with us across deposits and treasury management in addition to a credit facility. We are pushing aggressively to reduce lending-only relationships that don't add franchise value. I will now pass the presentation off to Andy to provide an update on credit quality.

Thanks, Carla, and good morning, everyone. Moving to Slide 16. Credit quality remained strong as evidenced by NPLs of only $32 million or 21 basis points of total loans. NPAs to total assets of 15 basis points continued decline in total special mention and substandard loans in both dollars and as a percentage of total loans. And most importantly, as it represents a real-time assessment of portfolio performance, total 30- to 89-day delinquencies were a modest 38 basis points. Focusing on the commercial loan portfolio, given that it comprises nearly 85% of our total loan book, 30- to 89-day delinquencies were just 24 basis points. Net charge-offs were only 12 basis points and NPLs totaled $12.4 million, or mere 11 basis points of total commercial loans. By remaining committed to our strategy of maintaining a loan book comprised predominantly of low credit risk lending verticals, maintaining our focus on strong underwriting standards, inclusive of loan-level stress testing, and limiting exposure to high-risk credit segments such as investment CRE office, which currently stands at only $165 million and possesses strong portfolio metrics, as well as industries that are heavily dependent upon discretionary spending, we're confident that our strong credit performance will continue. I'd like to move to Slide 17. Continuing with the theme of loan portfolio remix away from higher credit risk verticals, we continue our efforts to derisk our consumer installment loan book by continuously tightening credit standards as needed and reducing the size of the held-for-investment book by shifting to a more asset-lite fee-generating Banking-as-a-Service marketplace lending platform. This allows us to continue to leverage our strong top-of-the-funnel origination platform to generate fee income while also reducing credit risk. Although pleased with how well our commercial and consumer portfolios have performed, we remain committed to, first, maintaining a strong reserve position as evidenced by 406% coverage of total NPLs. Second, adhering to our strong underwriting and portfolio management standards; and third, remaining committed to our low credit risk, predominantly variable rate portfolio strategy. I'd like to thank you for your time this morning. And I'd now like to turn the presentation back over to Sam.

Thank you, Andy. I wanted to provide a brief update on our expectations for 2023. Our top focus areas for the year remain: Firstly, strengthening our balance sheet; secondly, improving our deposit franchise; third, maintaining industry-leading levels of liquidity; and fourth, significantly building our capital base. The left side of the page repeats the guidance that we provided to the market earlier in the year. Much of our guidance remains the same, but as you can see, we are fine-tuning our outlook modestly to the best of our ability, aligning with our 4 focus areas. First, we will now manage our balance sheet and thus, loan book, to flat to some decline throughout 2023. On the deposit side, we will focus on maintaining balances while improving and remixing the quality of our deposit base by replacing higher cost deposits with core deposit growth from our current pipeline, which exceeds $2 billion today. This will be the primary driver of net interest margin expansion that we will generate throughout the year. Our core noninterest expense growth will be commensurately moderated to 5% to 7% annual growth. As Carla mentioned, our top priority in the current environment is to build upon our already robust capital ratios. We are committed and decisive on our path of achieving 11% to 11.5% CET1 by the end of this year, given the current environment. Consistent with this, while there is still approximately 0.5 million shares remaining in our share repurchase authorization, while we did buy back a significant amount of shares this quarter, we are pausing repurchases in the near term as we first focus on materially improving our capital base. Thank you. We will now be happy to open up the line for questions.

And your first question comes from the line of Frank Schiraldi from Piper Sandler.

Could you discuss the noninterest-bearing deposits that exceeded $1.5 billion, which were received late in the quarter? Is this related to CBIT? If yes, what is the total amount of deposits associated with that business now?

Sure. Frank, as you rightfully pointed out, we saw positive migration from our interest-bearing balances to noninterest-bearing deposits, led by our tech enablement. Specifically, as you called out in our CBIT-related payment vertical. And really, the improvement in the quality and cost of our CBIT-related deposits was driven by API integrations and the resulting significant increase in the volume of payments. So that's what leads to the noninterest-bearing remix. To answer your follow-on question, our balances were essentially flat quarter-over-quarter in CBIT-related deposits at about $2.25 billion.

Okay. And just given it seems like if you're in this business and staying in the business and really it seems like the strongest man standing in the business in terms of banks, I guess, are you thinking about why not grow that more significantly and therefore, drive deposit costs even lower here?

Our main focus has been to significantly reduce customer concentration, acquire new clients, and establish key anchor clients. This has always been part of our broad strategy as a payments hub, which includes various payment offerings such as wires, ACH, Fedwire, and eventually FedNow and CBIT. Specifically for CBIT, due to the rapid movement of money between banks, it's wise to keep a substantial portion of these deposits liquid. Therefore, it doesn’t make sense to allocate more of our deposit base to investments since they aren't fully investable.

Okay. So there's not necessarily a significant opportunity to bring in additional noninterest-bearing balances. I'm just thinking of the obviously, blockchain initiatives but just in the crypto industry in general, just given Silvergate is liquidating and Signature liquidating. So is that not necessarily an opportunity? I guess I still don't fully understand that.

Yes. Let me take a shot at this, Frank, also in addition to. I think something Sam said, please, I want to reiterate. What we've learned is you do not want to have concentration risks in this environment. The Signature problems and Silicon Valley problems are very much related to lack of risk management, liquidity as well as taking a huge amount of concentration risk. We have never taken concentration risk, and we will not take concentration risk irrespective of how many big opportunities one sees in noninterest-bearing deposits. The granular portfolio, quality of the portfolio from diversified and a large number of customers is prudent, and it's consistent with our approach to a forward-thinking bank that has strong risk management DNA.

Okay. That makes sense. As a follow-up, could you provide details on the deposit flows in April? I remember Carla mentioning the potential for strong core deposit growth. Is that primarily in the specialty lending area? Could you elaborate on that?

Sure, absolutely. So firstly, overall, as there's been increased stability in the banking industry in the month of April, this has led to strong momentum in our deposit base. So for example, in the first few weeks of April across our mortgage warehouse, our Fund Finance and Tech & Venture businesses, FIG and digital bank, we saw inflows of several hundred million dollars in deposits. So as you rightfully pointed out, our deposit pipeline is strong. It's about $2 billion. And we're winning high-quality deposit accounts that are in motion and in-flight, and we're seeing very positive momentum on many of the tech-enabled deposit initiatives as we called out the benefit of the tech-enabled deposit relationships. We have an enhanced value proposition. We're providing technology. We're creating a sticky relationship, and these are at or below market rates.

Your next question comes from Peter Winter from D.A. Davidson.

I was wondering if you could provide some guidance on net interest income? I'm thinking just given this margin outlook, the first quarter should really be a trough.

Yes, Peter. So I can give you some color on that. So you're right. We believe our margin has troughed. We are expecting it to expand through the remainder of 2023. We are still in line with the guidance that we had previously given, but we do expect to see our margin hit 3% or higher throughout the course of this year.

I was looking for the net interest income guidance for the year, and I'm just thinking the first quarter might be a trough.

Yes, that's consistent...

Yes, Peter, please continue, Carla.

Yes. So consistent with going forward, our core net interest income, excluding PPP, we believe has troughed and should increase in line with the margin target that we gave you, Peter.

And Peter, as you can see, there are a couple of moving parts here from growth in loans to decline in loans. So there's also some interest income movement that's going to progress as the year progresses that our focus will have governors from a margin perspective, but we'll be a little bit dynamic in some of the loan balances.

And Peter, just as a reminder, there are 2 days less in the first quarter than future quarters. So that will also have some incremental NII improvement.

Okay. Can you clarify how much expenses related to BMTX were this quarter? Will it be the same level in the second quarter? Is the contract still expected to end at the end of this quarter?

Yes. So a couple of things on there. So first, I'll talk about just the contractual arrangement with BMTX. So in our Form 10-K, we talked about keeping roughly half of those deposits and the other half of the deposits are targeted to go to a new partner bank of BMTX. In the first quarter, we did amend those contracts. Our half of those deposits will stay with us for at least another 2 years. And we extended the other half going to the partner bank to June 30, 2024. I will tell you that we did renegotiate those contracts at current market terms. In Q1, our expenses were roughly $7 million. Notably, I would say we are no longer paying the interchange make whole that we were previously paying under the old contracts. From a guidance perspective, I think we've renegotiated to current market terms, so we're no longer giving the guidance ex PPP. When you look at our core noninterest expense guidance, we were roughly $305 million last year. We've put a 5% to 7% increase on that for 2023. That gets you to roughly $320 million to $325 million. So if you look at noninterest expense at roughly $80 million per quarter, that seems like a good run rate to us.

And can you just give an update on the provision expense? Are you still comfortable with kind of that $18 million to $22 million range? And I'm just assuming there's really no more need to build reserves from here given the outlook on the deposit side?

Yes. Peter, that's right. That sort of $18 million to $22 million range per quarter is in line with our forecast.

Okay. And there are no further phone questions at this time. David, do we have any web questions?

Thank you, Rob. We have a question from Chris Crawford who asks, could you share some characteristics of the commercial real estate portfolio?

Sure, I can address that. Chris, thank you for your question. It allows me to emphasize the strength of our underlying commercial real estate portfolio. The majority of this portfolio is in multifamily properties, making up about 67% to nearly 70% of our total CRE investments. This portfolio is primarily within our core market, and our current loan-to-value ratios are between 65% and 70%. The debt service coverage ratio remains strong, averaging over 1.5 times. Another important factor we closely monitor is the upcoming rate reset environment. The good news is that most of our portfolio is not subject to rate resets until after 2025. Timing-wise, we don’t anticipate many rate resets occurring in the next two years, which is positive. We base our underwriting on a forward-looking yield curve and stress test all underwriting with a 300-basis-point increase in interest rates. Overall, the performance of the portfolio is solid. As I mentioned earlier, our CRE office exposure is very limited, with loan-to-value ratios around 58% and DSCR at about 180, indicating sound underwriting in that area as well. Regarding retail exposure, we only have about $170 million in total retail investment CRE. The portfolio metrics are quite similar to those of the office sector. Investment in retail and office properties has not been a strong focus for us, as we’ve had ongoing concerns in these segments. As Sam pointed out earlier in the presentation, we have not engaged in investment CRE business in the past 6 to 9 months due to the uncertainty in the market. I hope that answers your question.

And we do have a phone question. We have a follow-up question from the line of Frank Schiraldi from Piper Sandler.

I wanted to ask another question while we're here. Regarding the CET1 ratio, I'm curious about your thoughts. It seems like a sensible time to be building capital. Do you believe the industry is heading in that direction, or is this more of a temporary stage to navigate through some of this volatility? I'm particularly interested in the significant increase in the CET1 ratio by the end of the year.

I think, Frank, it's prudent. I can't tell you how the rest of the industry is looking at things. But we are looking at things that higher capital ratios, stronger credit quality, better deposit franchises, very strong overall interest rate and liquidity risk management is very, very prudent and especially in the uncertain times of recession, and we have been talking, as you know, Frank with you and your colleagues for the last well over a year now that we believe it's imminent that we're going to hit a recessionary period. And now we are seeing the absolute certainty of hitting the recession. So with all of those in mind, we think it's very, very prudent. And I think management based upon who the people we talk to are thinking the same way, but we can't really speak for the industry.

There are no further phone questions. Do we have any web questions?

We do have two more web questions. We'll take these and then we're closing questions. The first question comes from Stuart Epstein who asks if there's been any thought to redeeming the high-yielding preferred stocks.

Yes, we are not at this time.

Okay. And the second, from Mark Hall, an investor who asks if there's anything that we can shed light on regarding employee count acquisition due to everything that's been going on in the banking in recent months and our ability to attract talent.

Sure...

Absolutely. We have been very active in thinking about aligning with our focus areas to strengthen the balance sheet, improving our deposit franchise, increasing a lot of liquidity to make sure that we are focused on making and finding some of the talent that's in motion from some of the banks that are either weakened or no longer with us. So as such, we've interviewed dozens and dozens of executives as well as some very large teams over the past couple of weeks with an acute focus on deposit gathering of sticky relationships that will eventually have credit needs.

Okay. That ends our question-and-answer period. Jay or Sam, any final closing comments.

Yes. Well, thank you very much, ladies and gentlemen, for taking the time to join us. We really appreciate your interest in Customers. Have a good day.

This concludes today's conference call. Thank you for your participation. You may now disconnect.