Good day and thank you for standing by. Welcome to the Pennant Group First Quarter 2021 Earnings Call. Please be advised that today's conference is being recorded. I would now like to hand the conference over to Mr. Derek Bunker, Chief Investment Officer. Sir, please go ahead.

Thank you, Lee, and welcome, everyone. Thanks for joining us today. Here with me today, I have Danny Walker, our CEO; Brent Guerisoli, our President; Jen Freeman, our CFO; and John Gochnour, our COO. Before we begin, I have a few housekeeping matters. We filed our earnings press release and 10-Q yesterday. This announcement is available in the Investor Relations section of our website at www.pennantgroup.com. A replay of this call will also be available on our website until 5 p.m. Mountain on Friday, June 4, 2021. We want to remind anyone that may be listening to a replay of this call that all statements made are as of today, May 7, 2021, and these statements have not been nor will be updated subsequent to today's call. Also, any forward-looking statements made today are based on management's current expectations, assumptions and beliefs about our business and the environment in which we operate. These statements are subject to risks and uncertainties that could cause our actual results to materially differ from those expressed or implied on today's call. Listeners should not place undue reliance on forward-looking statements and are encouraged to review our SEC filings for a more complete discussion of factors that could impact our results. Except as required by federal securities laws, Pennant and its affiliates do not undertake to publicly update or revise any forward-looking statements or changes as a result of new information, future events, changing circumstances or for any other reason. Additionally, The Pennant Group, Inc. is a holding company with no direct operating assets, employees, or revenues. Certain of our independent subsidiaries, collectively referred to as the Service Center, provide accounting, payroll, HR, IT, legal, risk management and other services to the other operating subsidiaries through contractual relationships with such subsidiaries. The words Pennant, company, we, our and us refer to The Pennant Group and its consolidated subsidiaries. All our operating subsidiaries and the Service Center are operated by separate independent companies that have their own management, employees and assets. References herein to the consolidated company and its assets and activities as well as the use of the terms we, us, our and similar terms used today are not meant to imply nor should it be construed as meaning that the Pennant Group has direct operating assets, employees or revenue or that any of the subsidiaries are operated by the Pennant Group. Also, we supplement our GAAP reporting with non-GAAP metrics. When viewed together with our GAAP results, we believe that these measures can provide a more complete understanding of our business, but they should not be relied upon to the exclusion of GAAP reports. A GAAP-to-non-GAAP reconciliation is available in yesterday's press release and is available in our 10-Q. And with that, I will turn the call over to Danny Walker, our CEO. Danny?

Thanks, Derek, and welcome, everyone, to our first-quarter 2021 earnings call. Before I share an update on the progress of our operations, I wanted to say thank you to the many individuals across Pennant who continue to provide care to our patients and residents and serve their peers across the organization. It's been a historic and unique quarter. We celebrate their committed effort to drive their local operations forward and in the face of challenges that we've had to navigate. We are excited to report a record quarter for our Home Health and Hospice segment, as our local leaders continued to produce excellent results across the board. The extraordinary financial and clinical development throughout the segment is further evidence that our unique operating model provides a toolkit for leaders to drive significant long-term value. Our segment revenue grew 31% over the prior year quarter, thanks in part to a 48% growth in total home health admissions and 36% growth in hospice admissions as well as approximately 12% growth in home health Medicare revenue per 60-day episode and a 5.5% growth in hospice Medicare revenue per day. While we continue to acquire both Home Health and Hospice agencies over the prior 12 months, it is noteworthy that much of this growth occurred in agencies acquired prior to 2020, thanks to the locally tailored quality care provided by our local operational and clinical leaders. As a case in point, our hospice average daily census in agencies acquired before January of 2020 has increased 8% year-over-year. And while we continue to grow and serve more patients than ever, we were able to do so with greater efficiency, as reflected in our record segment adjusted EBITDA of $12.8 million and an adjusted EBITDA margin of 250 basis points higher than the prior year quarter. Simultaneously, our clinical outcomes continued to improve as well. While CMS has stated that they are not updating their home health or hospice compare tools in 2021, third-party real-time analytics reveal positive trends in our home health star rating with a number of agencies with 5 stars improving to 43% on a real-time basis, and hospice quality composite trends improving to 96% or 7% over the industry average. We are pleased with the progress being made across our Home Health and Hospice segment and are excited for the countless opportunities ahead for us to provide life-changing service to the communities that we operate in. In our senior living segment, the first quarter of 2021 marked perhaps the most challenging period of our history. As we described during our last earnings call, we experienced relative stability in our segment occupancy in September and October of 2020. However, from November to February, our occupancy declined at an accelerated rate due to the rapid rise of COVID, which peaked in mid-January in many of our key markets and severely depressed our operating results. In the midst of this challenging COVID-affected operating environment, the severe winter storm in Texas significantly impacted operations in our 12 Texas communities. Because of the disruption to the power grid caused by the storm, we had to coordinate the relocation of residents of 3 of our 12 senior-living communities to nearby facilities. Many of our employees in Texas in both segments continued to provide care to our patients, residents and their families, despite feeling the impact of the storm at home. We are proud that we were able to ensure the safety of our residents and employees during such a difficult time. But this effort drew resources from across the organization and resulted in over $1.5 million of identifiable emergency-related expenses. While we expect most or all of this to be covered by our business interruption insurance, the impacts of this event are difficult to fully quantify and were felt throughout the segment. That this storm came only a few weeks following the highest COVID rates in the pandemic created a unique short-term headwind. The complexity and challenges of the trial by fire we experienced in the first quarter acted as an accelerant for improvement and revealed unique opportunities for further development in our leadership strength, the health of our teams, our ability to manage costs more rigorously and attract new residents. One of our core functions as an organization has been and continues to be the recruiting, development, and retention of highly talented leaders, committed to becoming the providers of choice in every market in which we operate. In the aftermath of the peak of COVID-19 cases and the winter storm in Texas, we've moved methodically to expand and deepen the bench of entrepreneurial leaders that are supporting and driving our senior living business. We are seeing progress resulting from these efforts. As we continue to develop the leadership in our senior living business, there are several factors worth noting that contribute to our enthusiasm about our ability to recover and the long-term value in this segment. The operating environment has improved for our senior living communities. Since the peak of COVID-19 cases in mid-January in many of our markets, the number of cases continues to decline rapidly, and the vaccine rollout has reached a significant portion of the population. The restrictions on in-person touring and visitation that were prevalent during the pandemic and presented a challenge for some potential residents and their families have been eased. We are pleased to report that 76% of our residents received vaccines, and all of our communities have had at least their second vaccination clinic and are open for in-person visitation in some form. We are also encouraged by our growth in net move-ins in both March and April. Additionally, the single largest fixed expense in our senior living segment is our real estate costs. Because of our disciplined growth strategy, many of the triple net leases underlying our buildings have below-market rents and inherent operator-friendly advantages that provide short-term flexibility and long-term upside. Also, since the completion of our spin-related system cutovers, we have been able to direct more resources toward improving the operational and wellness data that we collect and share amongst our field clusters, which will accelerate the quality of care we provide and drive better decision-making and pure accountability as well as cost management in each of our communities. The pandemic is accelerating the transformation of the senior living community into a setting where the quality of care is elevated on par with the quality of life amenities that may be provided. As the industry continues to evolve and through our clinical expertise, world-class systems, and data-driven best practices, in spite of these short-term headwinds we faced this quarter, we are positioned to thrive in the highly fragmented senior living industry, just as we have done and continue to do on a consistent basis in our Home Health and Hospice segment. Now before I turn the time over to Derek to discuss our recent investment activities, I just wanted to say a quick word about our guidance for 2021, which we are reaffirming. Although we are not satisfied with our performance in the quarter, we know our results tend to be cyclical, and we anticipated pandemic-related challenges in the first two quarters that would likely cause lumpiness in our quarterly results. However, we remain confident in our ability to affirm and achieve our full-year guidance ranges as our local leaders move their operations forward and continue the flywheel of success that they have already started to move. Now with that, I'll turn it over to Derek for an update on our acquisition activity during the quarter.

Thank you, Danny. During the quarter and since, we've continued to methodically execute our disciplined investment strategy. In addition to a hospice start-up in Houston and the home care start-up in Arizona that we launched earlier this year, we announced that we acquired 2 home health agencies in Arizona, 2 home health and 2 home care agencies in Southwest Colorado, and most recently, a home health agency in Fort Worth, Texas, which complements our strong local hospice agencies and allows us to better serve the community, including our partners in the Ensign Pennant care continuum in the Dallas-Fort Worth Metroplex. Many of these strategic deals provide new platforms to serve additional patients in markets in which we already operate, while a few mark our entry into new but adjacent markets where we can best leverage our cluster model to support local leaders as they tailor their agencies to become the local provider of choice. We are excited about the prospects in our Home Health and Hospice deal pipeline and our ability to continue growing through the acquisition of strategic and underperforming agencies. As Danny described, we are working urgently to further develop strength in our senior living markets and leadership pipeline. As we mentioned last quarter, we have not allocated and do not anticipate allocating capital for acquisitions in the senior living space in the near term, except where clusters are exhibiting operating strength, as our leaders focus their efforts on driving improved results in our existing buildings. Overall, we are positioned to do very well and to continue our acquisition strategy, and we're excited for the growth opportunities for the rest of 2021 and beyond. With that, I'll hand it over to Jen for a review of the financials.

Thank you, Derek, and good morning, everyone. Detailed financial results for the three months ended March 31, 2021, are contained in our 10-Q and press release filed yesterday. For the three months ended March 31, 2021, we recorded total GAAP revenue of $105.7 million, an increase of $13.8 million or 15% over the prior year. GAAP diluted earnings per share of $0.03 and non-GAAP adjusted earnings per diluted share of $0.11. Other key metrics include $119.2 million available on our revolving line of credit and $5.6 million cash on hand at quarter end, 0.56 times net debt to adjusted EBITDA and 1.37 times if Medicare Advance payments had been paid back as of the quarter end. Our operating cash flows declined since the beginning of the year, reflecting a temporary dip due to the impact of the final phase-out of the request for anticipated payment of about 8% of revenue, along with one-time cash outflows for prepaid software costs related to our new system implementation. As a reminder to our listeners, our results do not include any funds from the Provider Relief fund established by the CARES Act. We continue to benefit from the receipt of approximately $28 million in advanced Medicare payments and approximately $7.8 million from the CARES Act payroll tax deferral program as of quarter end. Automatic recoupment of the advanced payments began in April 2021, of which we have repaid $1.4 million through May 6, 2021, and we expect it to continue through 2021. Please note that our non-GAAP adjusted earnings per share results for the three months ended March 31, 2021, include the effects of all COVID-related expenses and lost revenue as well as the benefit of Medicare sequestration release. As Danny mentioned, we expect our quarterly results to reflect some lumpiness as we confronted the acute impacts of the pandemic in our senior living segment. However, we remain confident in our ability to realize significant growth through the remainder of the year and beyond. As a reminder, our full-year 2021 revenue guidance is $430 million to $440 million and adjusted earnings per share guidance is $0.89 to $0.99 per diluted share. The strong momentum we have continued to experience in our Home Health and Hospice business lays the foundation for us to achieve our year-over-year growth. We are cognizant of the impact of our first-quarter results from our senior living business, and we anticipate better performance in the rest of the year with contributions more heavily weighted towards the second half of the year. With receding COVID cases, the accessibility of the vaccine, our focus on our operational model, our progress in net move-ins since the end of February, and our acquisition pipeline, we see a path towards performing consistent with the high expectations we've set for ourselves. We commend our local leaders for continuing to execute in the face of adversity and for setting the course for us to achieve our growth trajectory in 2021. And with that, I'll turn the call over to Danny.

Thank you, Jen. In our typical practice, we'd like to take a few minutes to share a few examples of the extraordinary leadership displayed by many throughout our organization. First, led by Chief Executive Officer, Jordan Baker; and Director of the Patient Care Services, Christine Williams, Sequoia Home Health and Hospice in Milpitas, California, has experienced significant growth during a challenging year. As Jordan and Christine methodically worked to surround themselves with a talented, motivated team infused with our core values, the community began to take notice. They began to invest in and expand their services and address the needs of the community that were not being adequately met. This locally tailored approach to healthcare has produced exceptional clinical and financial results. Their home health agency has maintained at least a 4.5 star rating throughout 2020. During the first quarter of 2021, they increased their revenue by 254% over the first quarter of 2020, which itself was an increase of 121% over 2019. At the same time, they drove significant margin expansion and earnings improvement. Sequoia is just scratching the surface of its potential under Jordan and Christine, and they are just 2 examples of dozens of leaders throughout our Home Health and Hospice segment, driving incredible results by addressing the demands of their local healthcare communities. Next, on the senior living side, led by Executive Director, Alexa Lewis; Wellness Director, Sarah Walton; and the operations manager, Tammy Mangum; the Windsor Court team in Weatherford, Texas prepared themselves last year well in advance of the COVID-19 outbreaks. In the early days of the pandemic, they implemented strong healthcare protocols, built staffing contingencies, created new ways to keep residents active and enhanced communication for residents and their families. As a result, the staff, residents and families had a high level of confidence in their team. As the pandemic spread, Alexa and team were able to steadily increase their occupancy going from 90% in the first quarter of 2020 to 96% in the third quarter of 2020, where they have since maintained. Revenue in the first quarter of 2021 increased 5.4% over the first quarter of 2020, despite Texas experiencing a spike in COVID-19 cases and a historic winter storm during the quarter. This kind of performance is achievable in all of our senior living communities as we continue to attract and develop leaders like those at Windsor Court. There are others in the organization, and we want to express our deep appreciation for their work this quarter. Although it was a difficult quarter, there's a lot that we remain very, very hopeful about and that we believe we will see that realized in the second half of the year and lay a great foundation for our results in the years to come. Now we will turn to the Q&A portion of the call. As Derek mentioned earlier, we're here with Brent Guerisoli, the President of the Pennant Group; and John Gochnour, our COO; both of which will be available and participate in answering questions. Lee, can you instruct the audience on the Q&A procedure?

First question comes from the line of Scott Fidel from Stephens.

First question, I wanted to clarify the impacts of the weather and COVID-19 in the first quarter and how this aligns with our modeling. Dan, you mentioned that there was approximately a $1.5 million negative impact from the unexpected Texas weather in the first quarter. I would like to know if there was any measurable impact on the Home Health and Hospice operations related to the weather. Additionally, you changed how you report COVID expenses and are now including those costs in adjusted EBITDA. I understand you're not specifically estimating those costs, but I am interested in any general thoughts you might have on comparable COVID-related costs for PPE and other expenses that were previously excluded from your adjusted EBITDA.

Thank you for the question, Scott. It's nice to connect with you. Regarding the weather, we've spent more time assessing its impact on our senior living operations due to some of the claims we are processing, particularly how disruptive it was for a number of facilities and our staff. While we haven't detailed the effects on the Home Health and Hospice side, it was certainly disruptive in terms of missed visits and staff needing to adjust over time. We typically don’t emphasize these issues to avoid suggesting they are the reason for not meeting our goals, but it's important to acknowledge their significance. Despite these challenges, our Home Health and Hospice operations performed admirably. Unless Jen has additional specifics, we usually manage through such situations. We faced some challenges in the first quarter, especially in our senior living business, which made it clear that there are areas where we need improvement, and we're actively working to address those. Now, regarding your second question about what's included and excluded, Jen, can you address that?

Thank you for the question. This is Jen. I want to inform you that the COVID expenses are increasingly becoming a normal part of our daily operations. In the first quarter, we incurred about $700,000 to $800,000 in COVID-related expenses. As we continue to purchase supplies to protect our residents and patients, these costs are increasingly integrated into our regular expenditures. This amount is roughly in line with our estimates and similar to the sequestration relief we received. However, it's important to note that we are also experiencing lost revenue due to the impact of COVID, especially when compared to the momentum we had in the first quarter of 2020.

Okay, I understand. It's helpful to have that range of $700,000 to $800,000 for context. My second question is about the trajectory for the rest of the year in relation to the guidance you've reaffirmed. It seems like the revenue path was on track in the first quarter, particularly due to the strength in Home Health and Hospice. Could you provide some insights on how you anticipate the margin will evolve throughout the year? I know you expect more improvement in the latter half, but any details on margin seasonality would be appreciated. Additionally, regarding senior living occupancy, could you give a current estimate compared to what you're projecting for the second half of the year? These insights would help us refine our models.

Yes. At a high level, I think Brent and Jen can provide more specific details related to the numbers regarding the margins. The COVID situation had not peaked in most of the states we were operating in, except possibly Washington, where we have only one facility. During the quarter, COVID peaked in California, Texas, Wisconsin, Arizona, and Nevada, all at roughly the same time. We anticipate that the emergency-related margin compression is starting to ease, and we’ve begun to see signs of this transformation in March and April. However, some aspects may take longer to resolve, such as managing supplies, which is a new ongoing expense. Our leaders will make the necessary adjustments regarding staffing and resident interactions to manage these expenses. We don’t expect a significant improvement in margins in the second quarter, but we are laying the groundwork to regain momentum in the third quarter and into the fourth. Our leaders are effectively adjusting now that the immediate crisis has passed, and we are seeing positive signs of recovery. Brent, do you have any specific insights on the margin situation?

We recognize that the margin has been somewhat cyclical historically. The first quarter tends to be more challenging, and we are observing a similar trend in 2021 compared to previous years. There has been an improvement in March and April, particularly on the senior living front, where we faced significant cost pressures. It will take time to address the changes mentioned by Danny. As occupancy begins to rise, we expect to benefit from a quicker increase in margin. Thus, we anticipate that our cost management will enhance as we become more optimistic about the increasing occupancy.

I was going to just follow up just to clarify on that occupancy point. Are you seeing some improvement so far already in the second quarter? Or do we think about this as something that really starts to sort of reveal itself more in a more notable ramp in the back half of the year?

Yes. So generally, we feel like it will happen more in the back half of the year, but we are seeing really, really hopeful signs there. Derek, I think, has some of the numbers keyed up.

Hey Scott. I agree with what Danny said about expecting most of the activity to be in the second half of the year. As we noted last quarter, this second quarter will show some ongoing weakness. However, we are noticing positive trends in occupancy. Our average occupancy in March remained steady and increased in April. We also had more net move-ins than move-outs in both months, which is a positive sign since it's been the best month for move-ins and the lowest for move-outs since the pandemic started. While we are seeing a positive trend, it's important to note that this comes after two events that caused a temporary dip in occupancy. We will need to keep monitoring this through the second quarter, but it's certainly a good sign for us.

Got it. And then just one last one for me and then I'll get back in queue. Just hoping for some framing on what you were seeing with hospice in terms of length of stay and how that will influence your thinking on sequential ADC. For the industry backdrop, more broadly, there was length-of-stay pressure in hospice just as it relates, unfortunately, to the lower length of stay of the COVID patients. Interested in terms of how much you observed that and then how you're thinking about sequential sort of ramp in ADC. And that's it for me.

Yes. John, why don't you tackle that?

It's a great question, Scott, and we appreciate it. Our hospice average daily census has actually held up pretty well through the quarter. Our length of stay did decline about 8%. And what we saw is this is really the result of some of the factors that we've been talking about about the pandemic and its impact on some of our referral sources in the assisted living and the skilled nursing world. And so we're seeing that fairly modest decline, but we're pleased that the ADC itself held up. And we believe we're poised, and we've got some significant opportunity in Q2, both from organically for those operations that we've had for a longer period and also seeing some of these transitioning operations continue to tick up.

So yes, our ADC was flat, but length of stay was down by 8%. So we're quite pleased with those results, and we think we can build from there as things continue to kind of return to something that resembles more like normal. Thanks for the question, Scott.

Your next question comes from the line of Frank Morgan from RBC Capital.

I have a quick question. You've covered a lot of information. Regarding your guidance on the senior housing sector, can you still achieve your targets without improvement? Is your forecast dependent on some level of enhancement in the senior housing portfolio for the rest of the year, or can you adjust your strategy? Additionally, is there enough potential in the Home Health Hospice segment to balance some of the immediate challenges you're facing?

Great question, Frank, and it's good to hear from you. We're expecting some modest improvement in senior living. We're being cautious not to overestimate too much in that area. We want to ensure that the recovery and development in senior living aligns with the long-term health we have consistently stated for that portfolio. As we have mentioned before, the transition from Ensign to Pennant was particularly disruptive for this group. Additionally, we faced the almost immediate effects of COVID shortly after being newly constituted, along with all the system transitions. Our primary concern is to ensure that what we do this year lays a strong foundation for the ongoing health and growth we expect to see in the Home Health and Hospice sector. In short, we are anticipating modest improvement from the first quarter, which presented significant challenges for us. We prefer that the team makes decisions that benefit the long-term interests of that segment, and that is our focus. Jen, do you have any specifics to add on this?

No, I think you've covered it, Danny. I think that it's definitely the guidance is more heavily weighted or most weighted towards the Home Health and Hospice growth, in that business, and modest improvement.

Yes, yes. But we're not anticipating a lot of contribution from the senior living business this year. We believe we will improve significantly. But with that, Brent, do you have any thoughts on that?

No. I mean obviously, we're optimistic, and we're going to drive as appropriately, as Danny mentioned, right, getting the right leadership model in place at the local leadership and driving results. And the other thing I would say is, as Danny mentioned, our Home Health and Hospice segment has continued to perform well, and we expect that. And so there are multiple paths to hitting that number, and we'll continue to work on all of those, but continuing to follow the model of driving at the local level and building strong teams for long-term success.

There are no further questions at this time. Presenters, you may continue.

Thank you, Lee, and thank you all for joining us. We express our appreciation for the support of our shareholders, their belief in what we are creating, their belief in what we have created and continue to realize in the Home Health and Hospice space and look forward to demonstrating that same strength in the senior living space, which is coming off of a pretty historically challenging quarter that we view as a short-term headwind. We have a lot of excitement about the long-term opportunity there. But mostly, we're very, very excited about the overall place where Pennant's at coming through a challenging first year or so as a newly traded publicly company. We're thrilled by the starting point that we have, and we're really excited about the coming years. So thank you all for joining us, and be healthy and safe. Bye-bye.

Ladies and gentlemen, this concludes today's conference call. Thank you for your participation. You may now disconnect.