Greetings and welcome to the Axos Financial First Quarter 2021 Earnings Results Conference Call. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Johnny Lai, Vice President, Corporate Development and Investor Relations. Thank you. You may begin.

Thanks, Jessie, and good afternoon, everyone. Thanks for your interest in Axos. Joining us today for Axos Financial, Inc.’s first quarter 2021 financial results conference call are the company’s President and Chief Executive Officer, Greg Garrabrants and Executive Vice President and Chief Financial Officer, Andy Micheletti. Greg and Andy will review and comment on the financial and operational results for the 3 months ended September 30, 2020, and they will be available to answer questions after the prepared remarks. Before we begin, I would like to remind listeners that prepared remarks made on this call may contain forward-looking statements that are subject to risks and uncertainties and that management may make additional forward-looking statements in response to your questions. These forward-looking statements are made on the basis of current views and assumptions of management regarding future events and performance. Actual results could differ materially from those expressed or implied in such forward-looking statements as a result of risks and uncertainties. Therefore, the company claims the safe harbor protection pertaining to forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. This call is being webcast, and there will be an audio replay available for 30 days in the Investor Relations section of the company’s website located at axosfinancial.com. Details for this call were provided on the conference call announcement and in today’s earnings press release. Before handing the call over to Greg, I would like to remind our listeners that in addition to the earnings press release and 10-Q, we also issued an earnings supplement for this call. All of these documents can be found on the Axos Financial website. With that, I’d like to turn the call over to Greg for his opening remarks.

Thank you, Johnny. Good afternoon, everyone, and thank you for joining us. I’d like to welcome everyone to Axos Financial’s conference call for the first quarter of fiscal year 2021 ended September 30, 2020. I thank you for your interest in Axos Financial and Axos Bank. Axos announced record first quarter net income of $53 million for the 3 months ended September 30, 2020, up 30% over the $40.8 million earned for the quarter ended September 30, 2019, despite a $9.1 million increase in our provision for loan losses. Our pretax pre-provision income was $87.6 million, a 47.6% increase compared to $59.4 million in the quarter ended September 30, 2019. Axos’ return on average equity for our first fiscal quarter of 2021 was 17.26%, and the bank’s efficiency ratio was 39.95%. Q1 2021 earnings per share increased 33.3% to $0.88 per diluted share compared to $0.66 per diluted share in Q1 2020. Excluding acquisition-related expenses, non-GAAP earnings per share increased 33.82% to $0.91 per share in Q1 2021, equating to a non-GAAP ROE of 17.78%. Our book value per share was $20.80 at September 30, 2020, up 14.7% from the prior year. We had an outstanding quarter with stable net interest margins, double-digit growth in net interest income and non-interest income, positive operating leverage and solid credit performance. The highlights this quarter include the following: Ending loans and leases increased by approximately $294.1 million, up 11.1% annualized from the fourth quarter of 2020 and up 11.7% year-over-year. Strong originations in multifamily, commercial specialty real estate and mortgage warehouse were offset by lower production in lender finance and higher payoffs in jumbo single-family and certain C&I loan portfolios. Net interest margin was 3.84% for the first quarter, up 7 basis points from 3.77% in the first quarter of fiscal 2020 and down slightly from 3.89% in the quarter ended June 30, 2020. Loan yields were up 3 basis points linked quarter to 5.22% and average interest-bearing deposit costs were down 41 basis points to 86 basis points. Excluding approximately $900 million of excess liquidity deployed in lower-yielding cash and cash equivalents, our net interest margin would have been 4.02%, up 13 basis points from 3.89% in the quarter ended June 30, 2020. Our efficiency ratio for the 3 months ended September 30, 2020, was 46.3% compared to 52.44% in the comparable period ended September 30, 2019. Efficiency for the banking business segment was 39.95% for the first quarter of 2021, an improvement from 43.93% in the comparable period last year and 41.02% in the prior quarter. Earnings per share were $0.88, up 33.3% compared to $0.66 in the first quarter of 2019 despite a 337% year-over-year increase in our loan loss provision and a 30.1% tax rate this quarter compared to 28% in the prior corresponding quarter a year ago. Capital levels remained strong with Tier 1 leverage ratio of 8.83% at the bank and 8.52% at the holding company, both well above our regulatory requirements. We issued $175 million of subordinated debt at an annual interest rate of 4.875% earlier this month and used some of our excess capital to repurchase approximately 582,000 shares of common stock at an average price of $21.89 in the 3 months ended September 30, 2020. Our credit quality remained strong with no loans in forbearance and only a small percentage delinquent on principal or interest payments. Our conservative underwriting, an emphasis on retained asset values with low loan-to-values on our balance sheet, continues to serve us well as real estate values are holding up in most markets. Total loan originations for the first quarter ended September 30, 2020, were $1.78 billion, essentially flat from $1.79 billion in the year ago period. Q1 2021 originations are as follows: We had $408.4 million of single-family agency gain-on-sale production, $334.4 million of single-family jumbo portfolio production, $87.2 million of multifamily production, $26.2 million of small balance commercial real estate production, $25.5 million of auto and unsecured consumer loan production and $569.6 million of C&I and specialty real estate production, resulting in a net increase of $127.8 million of portfolio growth. Our gain-on-sale mortgage banking group had another record quarter, generating $19.6 million of mortgage banking income compared to $2.8 million in the corresponding quarter last year. Originations increased by approximately 40% linked quarter to $408 million. Record low interest rates drove demand for refinances and purchase transactions. Capacity constraints within the single-family mortgage industry resulted in a gain-on-sale margin of 394 basis points compared to 321 basis points in the quarter ended June 30, 2020. The outlook for mortgage banking remains strong. Our pipeline of single-family agency mortgages was $444 million at the end of this month. Our mortgage warehouse also benefited from record low interest rates and robust demand for mortgage purchase and refinancing. Ending balances in our mortgage warehouse portfolio increased by $249.1 million or 52.5% from $474.3 million at 6/30/2020. We took advantage of certain competitors pulling back in mortgage warehouse lending. Our growth in our mortgage warehouse business came from financing our customers' agency and government-guaranteed mortgages. Our track record of execution and expertise in different types of mortgages allow us to gain market share in this environment. Our net interest margin for the banking business was 3.91% in the first quarter compared to 3.95% in the prior quarter and 3.83% in the first quarter of 2020. On the asset side, our loan yields continue to hold up well with an average loan yield of 5.22% compared to 5.19% in the quarter ended June 30, 2020. The vast majority of our asset-based loans are variable rate loans with 94% of all variable loans being at their floor rate as of September 30, 2020. We had approximately $900 million of excess liquidity in the September quarter, which negatively impacted our net interest margin by 18 basis points. Yields for loans originated in the quarter ended 9/30/2020 were 4.85% for jumbo single family, 5% for multifamily and 4.73% for C&I loans. Approximately 55% of our loans are 5/1 ARMs with single-family and multifamily mortgages as the underlying collateral. In our C&I loan book, our asset-based lender finance and commercial specialty real estate loans have rates that adjust to an index. Of the $2.8 billion of lender finance and commercial specialty real estate loans outstanding at 9/30/2020, approximately 91% are at their floor rate. Our equipment leasing portfolio, which accounts for the remaining $148 million of C&I loans outstanding, is comprised of fixed rate loans and leases. Our consumer and commercial deposit businesses continue to benefit from investments we have made in improving our technology, marketing and user experience. Consumer deposits representing approximately 46% of our total deposits at 9/30/2020 are comprised of consumer direct checking, savings, money market and non-interest bearing prepaid accounts. Our checking, savings and money market deposit balances increased by almost $2 billion from 9/30/19 with strong growth in consumer, small business and commercial deposit accounts and balances. Our consumer checking and small business checking accounts were recently named best checking accounts for college students and the best free business checking accounts by Newsweek and NerdWallet respectively. Average non-interest bearing deposits was $1.9 billion in the quarter ended September 30, 2020, essentially flat linked quarter when you exclude prepaid deposit balances. We are making good progress in our specialty commercial and treasury management businesses, and we expect higher deposit balances in our fiduciary service business next year as the number of bankruptcies rise. Our credit quality remains good. Annualized net charge-offs to average loans and leases was 7 basis points this quarter compared to 2 basis points in the corresponding period last year. Non-performing assets to total assets was 1.31% for the quarter ended September 30, 2020, compared to 68 basis points in the fourth quarter ended June 30, 2020. The sequential increase in our non-performing assets is attributed primarily to loans coming off of forbearance and reclassification of two hotel loans that were previously held-for-sale, but are currently subject to Oregon’s foreclosure moratorium. We ended forbearance for all borrowers on July 1, 2020, compared to $127.5 million of loans on forbearance as of June 30, 2020. The majority of our non-performing assets are comprised of real estate secured loans with low loan-to-values. We have $91.2 million of single-family loans come off forbearance on July 1, 2020. Of our non-performing loans, 77% are single-family first mortgages, where we’ve historically had very low realized losses. Of our non-performing single-family mortgage loans at 9/30/2020, approximately 77% had an estimated current loan-to-value ratio at or below 70% and approximately 92% were at or below 80% of our best estimate of their current loan-to-values. Given the low loan-to-values of our single-family mortgage loans, we do not anticipate incurring material losses on the vast majority of our delinquent loans. We had 7 multifamily and commercial real estate loans that were delinquent at 9/30/2020, consisting of 2 hotel loans that we previously earmarked for sale with a current loan-to-value ratio of 56% and 5 multifamily loans with an average loan-to-value ratio of 48.9% with no single delinquent multifamily loan with a balance greater than $2 million or an LTV greater than 57%. The only non-performing loan in our C&I loan portfolio is a $5.6 million equipment lease to a fracking company. We had no other C&I loans that were delinquent on September 30, 2020. We have a consistent track record of maintaining low credit losses through multiple economic cycles given our conservative underwriting guidelines, senior structures in our commercial lines and loans and the collateralized nature of our loan book. During the great financial crisis, our peak annual net charge-offs for loans we originated was less than 1 basis point for single-family and multifamily loans. We adopted the CECL accounting standard this quarter, adding $53 million to our allowance for loan loss consisting of $47.3 million of allocated loan loss reserves and $5.7 million of reserves for unfunded commitments. We further increased our loan reserve provisions this quarter by $11.8 million up from $6.5 million in the June 30, 2020 quarter and $2.7 million in the quarter ended September 30, 2019. The $11.8 million loan loss provision this quarter consisted of $6.5 million related to H&R Block Refund Advance loans and $5.3 million to non-RA loans reflecting growth in our loan balances and economic uncertainty. Our total allowance for losses was $139.6 million at September 30, 2020, which represented approximately 1.26% of our total loans and leases and 17.5x our annualized net charge-offs. Approximately 94% of our loans outstanding at September 30, 2020, were collateralized by hard assets with LTVs in the 50s including $9.7 billion of real estate assets and $544 million of loans secured primarily by consumer receivables. Single-family mortgages representing 38% of our loan portfolio had a weighted average loan-to-value of 58%. At the end of September 30, 2020 quarter, 64% of our single-family mortgages have loan-to-value ratios at or below 60%, 30% have loan-to-value ratios between 61% and 70%, 5% have loan-to-value ratios between 71% and 80%, and less than 1% had a loan-to-value ratio greater than 80%. We have a well-established track record of strong credit performance in these asset classes. Multifamily and commercial real estate loans representing 17% of our total loan portfolio at 9/30/2020 had a weighted average loan-to-value ratio of 56%. The lifetime credit losses in our originated multifamily portfolio are less than 1 basis point originated over the 18 years we have originated these loans. At the end of September 30, 2020, 46% of our multifamily mortgages have loan-to-value ratios at or below 55%, 34% have loan-to-value ratios between 56% and 65%, 19% have loan-to-value ratios between 66% and 75% and loans with a loan-to-value ratio greater than 75% are less than 1% of the portfolio. The average debt service cover of our multifamily loans was 1.78 at 9/30/2020. As stated, we granted no deferrals in the multifamily loan book. Our commercial real estate portfolio of $393 million, representing 3.6% of our total loans at 9/30/2020 had a weighted LTV of 52%. At the end of September 30, 2020, 49% of commercial real estate loans have loan-to-value ratios at or below 50%, 23% have loan-to-value ratios between 51% and 60%; 21% have loan-to-value ratios between 61% and 70%, 2% are between 71% and 75% and 5% are between 76% and 80% loan-to-value. In our commercial real estate loan portfolio, we had approximately $77 million of loans to hotels and resorts representing less than 1% of our total loans outstanding. The weighted average loan-to-value of the hotel and resort loans is 51%. The average debt service cover of our small balance commercial real estate portfolio was 1.65 at 9/30/2020. We have no loans in forbearance or delinquencies in our commercial real estate portfolio at 9/30/2020, other than the hotel loans we mentioned and the multifamily loans we previously discussed. Our commercial real estate loan book includes lender finance and commercial specialty real estate and is comprised of loans and lines of credit secured by single-family, multifamily, commercial real estate, land and consumer receivables. The lender finance book is comprised of real estate and non-real estate transactions. The weighted average advance rate on the real estate lender finance book is 30% with no transaction with an advance rate greater than 50%. The non-real estate lender finance book backed by primarily consumer loans is approximately $642 million with an average advance rate of 50.6% of the outstanding receivables balances. These structures generally require rapid pay-downs in the event of any significant collateral deterioration in the receivables and are also paid down rapidly in the event of any origination decline. We have granted no deferrals in our lender finance loan book. The weighted average loan to cost of our commercial specialty real estate loan portfolio was 39% with strong junior partners supporting the capital structure. We hold the senior position in all of our lender finance and commercial specialty real estate loans and every deal had significant capital support from borrowers and sponsors. We monitor the performance of the underlying collateral, special purpose vehicles and structures, allowing us to identify credit deterioration and take swift action to protect our principal and interest. Our non-real estate consumer lending is comprised of $274 million of auto loans, $56 million of personal unsecured loans and $13.2 million of H&R Block Refund Advance loans. We saw auto loans primarily from dealers located in 10 states and lend to prime borrowers with an average FICO score of 764. We fully underwrite and service every auto loan we hold on our balance sheet, and the portfolio continues to perform in line with expectations. Credit performance in auto lending is further supported by the value of used cars at this point in time. We have managed the credit risk of our personal unsecured loan book by focusing on prime borrowers with an average FICO score of 760 at an average loan size of $20,000. We have no auto or unsecured consumer loans on forbearance at September 30, 2020. In our securities business, we ended the quarter with approximately $253 million of margin loans, up $46 million from June 30, 2020, as some introducing broker-dealer clients became more bullish in the September quarter. Despite elevated price volatility in the stock market since the start of the pandemic, we have successfully managed our margin loan business with no losses. As I mentioned earlier, we adopted the current expected credit losses methodology or CECL on July 1, 2020, the original required date for our year-end. The immediate impact of adopting CECL, otherwise known as the day 1 adjustment, is an increase in the bank’s allowance for current loan losses of $53 million. The adoption of CECL means we are now considering loan losses well beyond the approximately 1 year timeframe generally used under the incurred loss method. The after-tax impact of the day 1 adjustment is recorded directly against stockholders’ equity in accordance with GAAP. For regulatory purposes, we elected to defer and phase in the impact on our capital ratio over 5 years. Under this phase-in, the day 1 adjustment does not reduce Tier 1 capital for the first 2 years and then phases in one-third of the impact over the last 3 years of the 5-year election. We continue to generate strong returns with return on average common shareholder equity of 17.26% and 14.85% in the 3 months ending September 30, 2020, and September 30, 2019, respectively. Our efficiency ratio for the banking business segment was 39.95% for the quarter ended September 30, 2020, compared to 43.93% in the year ago period. We continue to maintain strong operational efficiencies while investing prudently in each of our business units. Our capital ratio remains strong at 8.82% at the bank and 8.63% at the holding company. Despite a higher provision for loan losses and $12.6 million of common stock repurchases, our Tier 1 and CET1 capital ratios remained healthy at 8.83% and 11.52% respectively for the bank at September 30, 2020. We will use the proceeds from our $175 million subordinated debt offering to support the growth in our banking and securities business, to retire the existing $51 million of subordinated debt issued in March 2016 when it becomes callable on the fifth anniversary, and to opportunistically buy back stock or to engage in accretive strategic M&A transactions. Our loan pipeline remains solid with approximately $1.2 billion of consolidated loans in the pipeline at September 30, 2020. We have a healthy liquidity position and a diverse set of funding sources. Our on-balance sheet deposits increased by 14.6% year-over-year with checking and savings deposits increasing by 28.2%. Our consumer, commercial, cash and treasury management, small business and specialty deposit business continues to show solid growth. Concurrently, we reduced our average interest-bearing funding cost by 34 basis points linked quarter and 108 basis points year-over-year to 0.91. Client cash deposits from Axos Securities currently held at other banks was approximately $673 million at 9/30/2020, an increase of $186 million from the 6/30/2020 balance. We have the ability to redeploy our off-balance sheet deposits to fund growth at Axos Bank if and when it is economically advantageous to do so. We have access to approximately $3 billion of FHLB borrowing, $2.8 billion in excess of the $243 million we had outstanding at the end of the first quarter. Furthermore, we had $1.7 billion of liquidity available at the Federal Reserve discount window at September 30, 2020. Our outlook with respect to loan growth and net interest margin remains unchanged from our expectations 3 months ago. Demand for single-family jumbo mortgages continues to be reasonably strong as reflected in our $479.2 million pipeline on October 27. Pricing on new jumbo mortgages remains attractive despite some activity in the secondary market for non-agency mortgages and the reemergence of a few non-bank lenders. The purchase market for single-family mortgages remains robust with mortgage rates near record lows and housing inventories rebounding in most markets. Our efficient digital marketing, underwriting and funding processes and our direct lending and third-party origination teams allow us to provide a superior experience for our borrowers and partners. In our two largest C&I lending categories, lender finance and commercial specialty real estate, we continue to see new opportunities to partner with respected non-bank lenders on secured lending transactions with conservative structures and terms. While the pace of new commercial specialty real estate transactions has slowed a bit this month as we approach the election, we expect activity to rebound later this year. We continue to see demand for our lending products at our tightened credit standards. Axos Clearing continues to benefit from a flight to safety with ending deposits increasing by approximately 38% linked quarter to $673 million. We signed 8 new correspondent clearing clients in the September quarter, onboarded two of them and signed and onboarded an RIA custody client this quarter, adding incremental fee income and low-cost client deposits. We see additional upside to providing white label banking services to the more than 100,000 high-net-worth clients of our introducing broker-dealers and RIAs and continue to invest in technological integration to offer these services to our correspondent clients. Like other broker-dealers, Axos Clearing’s profitability has been temporarily hampered by low rates earned from cash sweep deposits. As we develop and roll out additional products and services at Axos Clearing and Axos Invest, there’s a clear path to higher profitability for Axos Securities. Furthermore, we remain bullish on the medium- to long-term cost and revenue synergies provided by Axos Clearing and Axos Invest to our banking business. Overall, we feel good about our ability to maintain an annual net interest margin within a range of 3.8% to 4%. Our loan yields remain relatively stable, and we intend to reduce the amount of excess liquidity on our balance sheet over the next few quarters if loan demand does not meaningfully improve. We started submitting loan forgiveness applications on behalf of our PPP borrowers in early October. As of last Friday, we submitted 149 forgiveness applications with a combined loan balance of $15.5 million to the SBA. We expect to receive forgiveness for the vast majority of our PPP loans in the first half of calendar 2021. We’ve made good progress reducing our funding cost as a result of our investments and acquisitions we’ve made across our consumer, commercial and specialty deposit businesses. Accelerated adoption of digital banking, which is occurring in many of our deposit businesses, gives us confidence that we will be successful in growing deposits and optimizing funding costs. We have a full pipeline of features and product enhancements that we will roll out over the next 12 months, including free self-directed trading, a streamlined account opening system and new user experience for small business banking and significant enhancements to our digital mortgage platform as well as integration of Axos Invest and Axos Bank functionality and new personal financial management tools in the online and mobile banking platforms. These new products and features will provide incremental value to our customers, lower acquisition cost, improve retention and add an additional source of fee income and deposits for the company. While it is unclear how quickly the economy will rebound and what potential regulatory and policy changes may take place in whatever political environment we may find ourselves in, we remain focused on positioning our company to sustain profitable growth. Now I will turn the call over to Andy, who will provide additional details on our financial results.

Thanks, Greg. First, I wanted to note that in addition to our press release, a supplemental 8-K schedule and our 10-Q were all filed with the SEC today and are available online through EDGAR or through our website, axosfinancial. Second, I will provide brief comments on 3 topics. Please refer to our press release or the SEC filings for additional details. First, as Greg mentioned, Axos Financial adopted CECL effective July 1, 2020. To implement CECL, we developed 6 portfolio models, which use Moody’s forecasts of key macroeconomic variables to predict the probability of default and the loss given default or severity of loss throughout the life of our loans. The formulas for probability of default were developed from 15 years of historic loss data and more than 1,800 Moody’s macroeconomic variables, measured historically each quarter. The historic loss data for single-family, multifamily and small balance commercial mortgage was sourced from the bank’s own loss history. However, the loss history for commercial real estate, construction, C&I loans, auto and consumer loans was based upon bank call report data. Accordingly, this quarter, we regrouped our loans to align with the industry historic loss data we use to develop the CECL models and to match with the CECL model loss output. The 6 loan groups are as follows: one, single-family mortgages combined with single-family warehouse; two, multifamily mortgages combined with small balance commercial mortgages; number three, commercial real estate, which includes CRE, SL and real estate lender finance; number four, commercial and industrial, which includes non-real estate lender finance, equipment leasing and securities-backed lines of credit; number five is auto and consumer; and number six is other. While the groupings are different, the subcategories making up the groupings are generally the same. Attached in our 8-K filed today is a PowerPoint presentation. On Page 3, you will find the new loan groups and the dollar amount of loans under each of the subcategories at the end of this quarter, September 30, 2020, as well as the end of last quarter, June 30, 2020. Second, I will review the provision for credit losses, which was $11.8 million for the quarter ended September 30, 2020, compared to $2.7 million for the quarter ended September 30, 2019. The increase of $9.1 million was due to a $6.5 million increase in the allowance for uncollectible H&R Block Refund Advance loans and $2.6 million of the increase is generally due to the new CECL methodology, including the impact of COVID. Based upon collections after quarter end, the refund advance provision of $6.5 million should be sufficient to mitigate any possible additional loss associated with refund advance. The majority of the remaining net increase of $2.6 million in the provisioning is coming primarily from the equipment lease portfolio. The third topic is our effective income tax rate. For the quarter ended September 30, 2020, our effective income tax rate was 30%, up from 28% for the quarter ended September 30, 2019 and down from 33% for the quarter ended June 30, 2020. As discussed last quarter, the primary driver of the changes in the income tax rate is the GAAP accounting for the issuance and vesting of restricted stock units, RSUs, which requires us to expense an estimate of the RSU cost and record a deferred tax benefit before the actual income tax compensation deduction is measured. The actual compensation deduction is dependent upon the final number of shares granted and the vesting price of the stock. If the number of shares and/or the value of the shares is lower than estimated, generally, an effective income tax rate increase adjustment is required. A one-time adjustment for the estimated difference was made in the quarter ended June 30, 2020, causing an increase in the effective tax rate. Going forward, we expect to be between 29% and 30% based on the current trading range of our common stock. With that, I’ll turn the call back over to Johnny Lai.

Thanks, Andy. Operator, we’re ready to take questions.

Thank you. Our first question comes from Andrew Liesch with Piper Sandler. Please proceed with your question.

Hey, good afternoon, everyone. How are you?

Hey, Andrew.

I just wanted to look at the margin and just on the liability side here, cost in the quarter about 91 basis points down nicely from the quarter before. I think down something like 30-something basis points. Is this the pace that is to continue to decline at or what level do you think that’s probably going to reach the floor?

Well, if you look at the components, and I’m sure you have, you’ll see that there’s some CDs, obviously, that are at some pretty high rates that, unfortunately, nobody is going to be interested in encashing out early. So we have about $1 billion of that in the maturity table maturing in the next 12 months. That will obviously be helpful. There are further declines in other categories that we think we can accomplish this quarter, but they won’t be likely as dramatic. So I think that if you look at where that 91 basis points is coming from, it’s being pulled up a lot by those CDs, which are just going to have to run off in the natural course of things.

There is, Andrew, about $1.25 million of CD costs. This quarter that actually was the write-off of brokered commissions that were on brokered CDs of $150 million that we prepaid. So that $1.25 million won’t recur this quarter on the CDs, which was pushing up the CD rate a little bit. So you can take that amount off of the interest cost next quarter for example.

Okay. That’s really helpful. And then it sounds like loan yields on new production is holding up pretty good, and you also have some good floors. So do you think the margin could rise from this level? Or right now, are we seeing this with re-pricing like with the securities book and on the liquidity, just maybe this is kind of like the margin is weak to fall?

I think we’re comfortable with our margin guidance. Obviously, the excess liquidity that we have is impacting margin right now and loan growth depending on what that will be, may be able to consume some of that liquidity. We have the PPP loans on as well. Eventually, those may roll off, but we just are really uncertain about that. The forgiveness is very, very slow. And there is a compression in loan yields that’s not only as a result of the market but also our warehouse lines tend to be lower rate than our other lines, particularly for the agency production, which was almost all the growth this quarter. So there’s a bit of a shift there as well, and we see continued growth in that side. So look, I think we can — I definitely feel good about where we are from an ability to maintain margin. But I’m a little cautious about saying it’s going to go incredibly up just given the excess liquidity we have and the market.

Okay. That’s helpful. And then just shifting to credit for a second, it sounds like you’re pretty well reserved on the loans that have migrated to nonperforming, but I also noticed that the special mention and substandard loans are higher. These also seem like a lot of them are on the jumbo side, but maybe some commercial real estate. Is there some overwhelming concern or is there anything that’s kind of unique or common between some of these loans that may have been downgraded?

Yes. With respect to the commercial real estate loans, we have loans that we’ve downgraded that we think have effectively an incredibly limited chance of having any loss, but the underlying borrower may have had a well-defined weakness. In several cases, the partner that we have in the transaction in the mezzanine capacity stepped in with substantial paydowns this quarter. We see a lot of those kind of curing up this quarter. We have one payoff that is slated to occur. In other cases, we have some restructuring on those loans we’re doing. So we don’t think there’s any possibility of loss there, but there may have been a delay in the project completion timeframe or something that represented a weakness, and so they were downgraded. On the single-family side, it’s really more payment related. We’re not deferring anyone’s payments, and so we’re asking that they make the adjustments they need to make now if they’re unable to afford their property.

Understood. That’s really helpful. Thanks for taking the questions. I will step back.

Sure.

Thank you. Our next question comes from Gary Tenner with D.A. Davidson. Please proceed with your question.

Thanks. Good afternoon.

Hey, Gary.

I think last quarter you kind of mentioned that you were preparing for a significant housing downturn. I’m curious if you’ve seen anything or could provide updated thoughts on how you’re thinking about housing given that it’s all done fairly well?

Right. Well, it’s all done fairly well with some notable exceptions. I think New York City is a question mark right now. It’s an interesting dynamic because if you went back several years ago, you would have seen Greenwich or the Hamptons or other markets struggling and the city booming. The city experienced a very significant run-up from around 2014-2015 until now, and I think the city is going to give some of that back. How long that lasts depends on policy decisions made in the city and the potential long-term effects of remote work. But in general, you’re right, California is doing very well. If anything, you’re seeing increases. Where we are seeing stress is in dense non-single-family New York areas. From a loan-to-value perspective in most cases, we’re fine. One element about New York that’s always difficult is that foreclosure timeframes can be lengthy, which adds accrued interest and those sorts of things to loans, which can be something you have to watch.

Okay, thank you. And then kind of flipping over to some of the data you gave on NPAs. In terms of that equipment loan in the fracking industry, could the equipment be repurposed elsewhere or any detail there?

It’s pretty specific to the fracking industry. That loan was on interest-only payments. They’ve requested interest-only payments to continue, and we’re in discussions with them right now, but we haven’t granted them the ability to continue to make interest-only payments. We want them to put in some equity, and we’re in the process with that. It’s a relatively small loan and we don’t have much oil and gas exposure overall.

Okay, great. And last question for me. Just in terms of the recent advance loss recognition timing, do you think you kind of resolved this stuff in the calendar fourth quarter or is it really just dependent on the IRS in terms of wrapping up the returns?

Yes. We think we’re done. If you look at our exposure after what we took this quarter, we actually saw a pretty significant uptick after the quarter ended in collections, which was positive. We’re pretty sure we’re done. Obviously we can’t be 100% sure, but when we check what percentage of those loans are coming in where the tax return still hasn’t been processed, there’s still a significant number of tax returns not being processed. Anecdotally, even our own tax returns submitted early still haven’t received the refund. From our data work, we still see funds to collect. So we definitely feel like we’re done. Could we be a little conservative? Possibly, but we don’t think we’ll be back to the well.

I mean the entire exposure after this provision is $2.5 million before the collections we got this month. So it’s a very small number.

Great. Thank you.

Thank you. Our next question comes from David Feaster with Raymond James. Please proceed with your question.

Hi, good afternoon, everybody.

Hey, David.

I just wanted to start on the specialty CRE to get a pulse. You have seen nice growth there. What markets and segments are you seeing opportunity in and what is your comfort with this segment given the uncertainty? Have you tightened underwriting standards and any thoughts on the pipeline and new production yields in that segment?

From a category perspective, we’re focusing on residential, meaning multifamily, and we are seeing some industrial as well—last-mile warehouses, cold storage and multifamily. Those are categories we feel good about. There’s limited appetite among most lenders for hotels, and there are not a lot of projects being started in those segments. From a geography perspective, we’re continuing to focus on markets where we feel good about the dynamics. We’ve done transactions in Nashville and remain active in our existing markets. Sponsors are usually well capitalized and we continue to be a very conservative lender, with around a 40% average loan-to-value on those loans. It would be a surprise if any of those loans had significant losses, and if they did, severity would likely be low because our loan-to-values are conservative. As projects move forward, fund partners may need to step in to support interest reserves or budgets; that’s possible, and in many cases they have the capacity and willingness to do so. Overall, things look pretty good.

That’s good color. On the securities business, you’ve started to see nice growth and significant deposit growth. How do you think about growth in accounts going forward and how has cross-sell been into other product offerings so far?

We are working on the technology to enable and accelerate that cross-sell. Axos Invest will convert to our clearing company in the first calendar quarter of our third fiscal quarter of this year. We will combine functionality from the securities and banking side into a single application so individuals can access both features and functionality in our retail direct offering around the beginning of the second calendar quarter or fourth fiscal quarter of 2021. For correspondents, one of them is testing our account opening software for automation of securities account opening, and at a certain point that will integrate features allowing a customer to open a bank account concurrently. The next step is enabling third-party introducing broker-dealers and clients to use our technology with integrations on the banking side. This is a complex, long-term strategy involving acquiring high-net-worth customers via third parties and a lot of technological work. We have most of the components: an account opening system and the products. Now it’s about integration to make it seamless. Right now, with low deposit rates, $700 million of zero-cost deposits doesn’t look like much, but we expect this to grow dramatically over the next several years and be an important component of funding cost and low-cost deposit growth. With low deposit rates across the industry, profitability is temporarily hampered, but we’ll continue to invest and grow this business because we believe we are a great technology and product partner for introducing broker-dealers and RIAs and their clients. This is a long-term effort.

Following up on M&A commentary, what kinds of transactions would you be interested in? Is it about adding scale in certain lines or filling product gaps where M&A is more efficient than organic growth?

These are typically idiosyncratic opportunities that fulfill particular niches. I won’t go into great detail for competitive reasons. There’s nothing large or imminent, but we always look for opportunities where our technological capabilities and breadth can add value. If we find attractive deals that fit strategically and are accretive, we will pursue them, but this is a general comment about potential capital deployment rather than a signal of something imminent.

Okay, thank you.

Our next question comes from Michael Perito with KBW. Please proceed with your question.

Hey, guys. Good afternoon. Thanks for taking my question.

Hey, Mike.

I want to start on the non-interest income and non-interest expense line items for the quarter. If we think about the elevated mortgage revenues in the quarter, could you provide more color about what the expense run rate might look like in a more normalized mortgage quarter? Some of the environmental trends were elevated this quarter. What might normalization of the expense line item look like?

I will give you some color. On a broad perspective, general and administrative expense was $6.3 million for the quarter up from $4.6 million. A portion of that is attributable to mortgage origination and related items, so you could use that to normalize things. Professional services came in at about $6 million versus $3.1 million last quarter. A good portion of that is consulting fees and some legal fees. A more normal run rate for that line might be closer to $5 million going forward with growth. Those two lines are key elements of change; the rest represents general growth in our business. Depreciation, amortization and data processing are impacted by technology projects and the timing of capitalizing costs can cause variance. In general, operating expenses will continue to grow, plus or minus $1 million or $2 million.

That’s helpful, Andy. So is it fair to say the next quarter expense run rate could step down before continuing to grow as you continue to scale the bank?

There is a good chance it would, but it depends on various factors, including mortgage banking volume and technology investments.

Got it. That’s helpful. Greg, I’ve seen increased focus on digital banking since the pandemic. This isn’t new to you, but have you noticed more receptiveness to banking without branches on the commercial or consumer side over the past six months? Any notable change in customer interest and openness to your digital strategy?

Yes. There is a significant shift underway. We saw strong application volumes and continue to see record account volumes, which may reflect both platform improvements and customers becoming comfortable with branchless banking. Many customers now view the lack of branches as an advantage because we can perform all banking functions digitally and have designed our systems accordingly. We’ve invested in technology and now it's about perfecting those systems. We have customer experience initiatives across the enterprise—reducing check holds by using data better, addressing pain points identified by customers, and targeted fixes. I believe there is a large structural shift ongoing. With our technological investments and growth in the securities business, our goal over an extended period is to get our cost of deposits to levels at or below branch-based institutions. Compared to competitors with many branches, we are showing that a branchless model can be efficient. It’s important to exclude CDs issued in advance of potential rate increases when analyzing core trends. On the commercial side, we have sophisticated treasury management technology and can compete technologically, whether via API infrastructure or other features. I think we are in a strong position, and many CEOs are asking how to make this transition because branches are becoming less valuable and transactional interactions have declined.

Really helpful, Greg. Thanks and thanks for taking my questions.

Thank you.

Our final question comes from the line of Edward Hemmelgarn with Shaker Investments. Please proceed with your question.

Yes, thanks Greg and Andy. Just one question about your future loan loss provisions. You appear to be pretty conservatively reserved now given your historical low losses and asset-based lending. Will you be able to use any excess reserves you might have now to provide for reserves on future loans? Is the allowance adjustable?

Yes. The simple answer is yes. An allowance can be reallocated or used in other ways. CECL requires life-of-loan estimates. We were conservative in assuming 12 to 15 months out that we could have additional significant price declines in real estate, and that’s driving the current level. In 12 months we will see whether that assumption was correct. If it is not and we have excess reserves, we have the ability to reallocate or reduce them as appropriate.

It will always be a forward-looking analysis based on what happens with the loan book and forecasts. Right now there is more uncertainty than normal, which supports being a bit more conservative in assumptions.

Thanks for the clarification. Great quarter.

Thanks, Andy. Thank you.

We have reached the end of our Q&A session. I would like to pass the floor back to management for closing comments.

Thank you, everybody. Appreciate it. We will talk to you next quarter.

Ladies and gentlemen, this does conclude today’s teleconference and webcast. We thank you for your participation and you may disconnect your lines at this time.