Good morning, and welcome to Kelly Services Third Quarter Earnings Conference Call. All parties will be on listen-only until the question-and-answer portion of the presentation. Today's call is being recorded at the request of Kelly Services. If anyone has any objections, you may disconnect at this time. A third quarter webcast presentation is also available on Kelly's website for this morning's call. I would now like to turn the meeting over to your host, Mr. Peter Quigley, President and CEO. Please go ahead.

Thank you, John. Hello, everyone, and welcome to Kelly Services third quarter conference call. With me today is Olivier Thirot, our Chief Financial Officer, who will walk you through our safe harbor language, which can be found in our presentation materials.

Thank you, Peter, and good morning, everyone. Let me remind you that any comments made during this call, including the Q&A, may include forward-looking statements about our expectations for future performance. Actual results could differ materially from those suggested by our comments, and we have no obligation to update the statements made on this call. Please refer to our SEC filings for a description of the risk factors that could influence the company's actual future performance. In addition, during the call, certain data will be discussed on a reported and on an adjusted basis. Discussion of items on an adjusted basis are non-GAAP financial measures designed to give insight into certain trends in our operations. References to organic growth in our discussion today exclude the results of our Q2 acquisition of Softworld. We have also provided the slide deck that we are using on today's call on our website. Now, back to you, Peter.

Thanks, Olivier. The economic recovery continued in Q3, although at a more moderate pace than anticipated at the start of the quarter, as evidenced by a strong U.S. jobs report in July, followed by weaker results in August and September. Clearly, the Delta variant and related concerns regarding health, child care, vaccine mandates and masking requirements had and continue to have an impact on the slope of the recovery. It appears that even with the more positive October jobs report, many potential workers are staying on the sidelines despite the reopening of schools. The expiration of enhanced unemployment benefits and the business disruption caused by supply chain shortages continues across multiple industries. The good news is that we expect these challenges to be transitory. We're confident that as we continue to make progress towards the post-pandemic world, supply chain bottlenecks will ease, workers will reenter the workforce, and the gap between demand and supply will narrow. At Kelly, we're managing the disruptions with short-term tactics without taking our eye off the longer-term goal. To lay the foundation for the future, we launched our new operating model last year in the midst of the pandemic, and we entered the recovery with our specialty strategy firmly in place, aligning us with markets where there is strong demand for skilled talent and smart workforce strategies. Now, we're adjusting to the current environment internally as well as helping customers adapt externally with both financial and non-financial actions. We continue to optimize our operating model, invest in organic growth and execute against our inorganic growth plans. As you'll see in today's discussion, the increased demand for our solutions further affirms that we have charted the right course. Before I hand it off to Olivier to provide details on Kelly's third quarter performance, I'll share a few highlights. All five of our operating segments, Professional and Industrial, Science, Engineering and Technology, Education, OCG, and International delivered organic year-over-year revenue growth in the third quarter. Education continued to exceed its pre-pandemic performance as new customer wins and increased demand from existing customers drove top line growth. This growth has been constrained by weaker-than-expected talent supply, particularly in our core K-12 staffing business. Though many school districts resumed in-person instructional delivery in August and September, complications from the Delta variant as well as questions surrounding mask and COVID vaccine requirements have disrupted learning and made recruiting more challenging than normal. Constraints on talent supply also continue to make it challenging to meet increased customer demand in our professional and industrial staffing business. We are pleased that P&I staffing and our office professional and light industrial outcome-based solutions delivered year-over-year top line growth, offsetting the softness in customer demand in our KellyConnect specialty, which we mentioned on our Q2 call and which continued in Q3. In our SET segment, we continued to deliver top line growth, both organically and with the acquisition of Softworld inorganically. And in our International segment, we saw year-over-year revenue growth as hours volume increased in Europe with particularly strong performance in France, Russia, and Portugal. When we look at OCG's fourth consecutive quarter of beating pre-COVID revenue, we see a success story that aligns customer needs, workforce trends, and digital advances. The Helix UX technology that I mentioned last quarter, an industry-first solution that gives clients unprecedented access to full-time contingent and aggregated talent channels continues to attract new OCG customers and drive added value in our existing relationships. Overall, we're pleased with this quarter's 15% revenue growth and 20% GP dollar growth. However, we have work to do to better leverage this growth, a dynamic that I'll discuss later in the call, including the actions we're taking to address it. I'll now turn it over to Olivier to share more details about Kelly's Q3 results.

Thank you, Peter. As Peter mentioned, our Q3 results reflect the ongoing economic uncertainty stemming from the continued impact of COVID-19 as well as supply chain disruptions impacting the business operations of our customers and constraints on the availability of talent in the current labor market. Overall, we are seeing improving demand for our services, but we continue to be challenged to fulfill our customers' demand for talent. Before I review the current period results, it's helpful to reflect on the comparable period of last year. Q3 of 2020 represented the tail of the most severe impact of the COVID-19 pandemic on our top line results and the beginning of a steady but slow recovery. We responded to those anemic related declines in revenue with temporary expense mitigation actions, which continued until the beginning of the fourth quarter of 2020. As we have discussed on past calls, revenues have improved from crisis-driven lows and most temporary expense mitigation actions have been discontinued. Now, looking at the third quarter of 2021; revenue totaled $1.2 billion, up 15% from the prior year, including 60 basis points of favorable currency impact. Our Q2 acquisition of Softworld added 320 basis points to our overall revenue growth rate. All five segments reported organic year-over-year revenue growth, and our Q3 organic recovery rate in revenue is 91%, 200 basis points higher than we saw in Q2. We measure revenue recovery rate by comparing current period results to the corresponding pre-COVID 2019 period on a constant currency basis. For the third quarter, our Education segment continues to report the highest year-over-year growth rate as the comparable 2020 period was impacted by significant school closures. We also measure revenue compared to 2019, and for the quarter, Education revenue is now exceeding the comparable pre-pandemic period by 17%. This reflects new customer wins and growth in demand at existing customers. While revenue growth in the segment is strong, it has been constrained by a more challenging than anticipated talent market. Our Education business continues to work to ensure that we secure the supply of talent needed to meet our customers' increasing demand. As schools restarted this fall, we have seen commitment from school leaders to take the necessary steps to continue with in-person instructional delivery. However, schools may modify the instructional delivery in response to changing local conditions and volatility in demand in the near term is still possible. Our OCG segment continues to perform well and delivered another quarter of year-over-year revenue growth with revenues up 29% over last year. The growth is a result of both new customer wins and growth in existing customer programs in all products. OCG revenue has exceeded pre-COVID levels for the past four quarters and is now up 19% in Q3 versus the same period in 2019. Revenue in our Professional and Industrial segment reflects continuing strong demand for talent in the staffing product across most industry verticals, although supply chain disruptions are now resulting in uncertainty across a broader portion of manufacturing. And our ability to fulfill customer demand has been limited by the current weakness in talent supply. As a result, we have experienced a lower hours volume but at a higher bill rates, reflecting our customers' understanding of the upward pressure on wages in the current talent market. The net impact of that dynamic was a 1% year-over-year increase in staffing revenue in the quarter. After performing well and delivering revenue growth earlier in the COVID-19 crisis, our outcome-based business experienced a 4% year-over-year decline in revenue in the quarter as demand was impacted at several large customers. At current levels of demand, constant currency revenue continued to exceed pre-pandemic levels by 13% in the quarter. International continued to deliver positive year-over-year growth in the quarter, up 9% in constant currency. Year-over-year revenue growth was driven by the recovery of hours volume in most EMEA countries, which was partially offset by results in Mexico due to the impact of limitations placed on the staffing industry as a result of recently enacted legislation. And finally, the SET segment where the results from our acquisition of Softworld reported revenue was up 26% on a reported basis and 12% on an organic basis. Organic revenue trends continue to track with the customers served. Demand continues to be solid from life science and clinical customers. There was a recovery in demand in telecommunications, but demand from the oil and gas sector remains sluggish. Permanent placement fees were up 118% year-over-year and up 7% sequentially. We continue to see increases in activity in P&I and SET, coupled with fees from our Q4 2020 acquisitions of Greenwood/Asher in the Education segment. Fees in the International segment were also up over the pandemic-impacted prior year but were flat sequentially, reflecting the more cautious environment in Europe. Overall, term fees for the quarter now exceeded pre-COVID levels at up 30% compared to the same period in 2019. Overall gross profit was up 19.8%. Our gross profit rate was 19.2% compared to 18.4% in the third quarter of the prior year. Our year-over-year GP rate improvement was driven by a combination of higher perm fees which contributed 90 basis points and from an additional 50 basis points as a result of the acquisition of Softworld, which generates higher margins. These factors were partially offset by unfavorable product mix as our lower-margin staffing business recovers, coupled with higher employee-related costs. Within the segments, we did expand some variability in GP rates caused by the factors I just mentioned, SET benefited from the Softworld acquisition and the International GP rate improved on higher perm fees and business mix. The P&I GP rate decline and the impact of unfavorable product mix between staffing and outcome-based and higher employee-related costs were only partially offset by higher perm fees. In addition, the P&I outcome-based business GP rate was negatively impacted as talent attrition and declines in customer demand resulted in lower productivity in certain programs. SG&A expenses were up 13.7% year-over-year on a reported basis. Expenses in 2020 included a non-cash charge related to a customer dispute. Expenses for the third quarter of 2021 include the intangible amortization and other operating expenses of Softworld, which added 500 basis points to our year-over-year expense growth rate. On an adjusted basis, organic expenses grew by 14.3%. The increase in expenses reflects an increase in performance-based incentive compensation expenses as well as the impact of our temporary expense mitigation efforts in the prior year. Our 2021 results also include €2.4 million of expense in the Education segment related to contingent consideration due to the former owners of Greenwood and Asher as a result of operating performance that exceeded our expectations. Expenses in P&I and international, excluding the customer dispute charge in the prior year, have increased year-over-year but remained below pre-pandemic levels. Expand growth in OCG and Education are in line with current revenue growth. Expense levels in SET reflect that we have made investments in resources ahead of revenue growth. We do expect that we are positioned to capitalize on increasing demand for the specialty services in the near future. Our reported earnings from operations for the third quarter were $9 million compared to a loss of $2.4 million in Q3 2020. Our 2020 results included a non-cash charge related to a customer dispute of $9.5 million. Included in our reported Q3 results are the operating earnings of Softworld of $1.7 million, inclusive of intangible asset amortization. Now, turning back to the company as a whole; Kelly's earnings before tax also include the unrealized gains and losses on our equity investment in Persol Holdings. For the quarter, we recognized the $35.5 million pretax gain on our Persol common stock compared to $16.8 million pretax gain in the prior year. These non-cash gains are recognized below earnings from operations as a separate line item. Income tax expense for the third quarter was $11.1 million compared with our 2020 income tax benefit of $1.2 million. Our effective tax rate for the quarter was 25.2%. Our effective tax rate was higher than the U.S. statutory rate as a result of the gains on our Persol stock, which is taxed at the higher Japanese tax rate. And finally, reported earnings per share for the third quarter of 2021 was $0.87 per share compared to $0.42 per share in 2020. The increase in earnings per share resulted primarily from higher gains on Persol shares and the impact of the 2020 charge related to a customer dispute net of tax. Adjusting for the Persol gains and the non-cash customer dispute charge, Q3 2020 EPS was $0.25 compared to $0.29 per share in Q3 of 2020. Now moving briefly to the balance sheet. As of quarter end, cash totaled $44 million compared to $223 million at year-end 2020 and $248 million a year ago. We had no debt consistent with debt at nearly zero at year-end 2020 and a year ago. The reduction in our cash balance reflects the $230 million cash paid net of cash received that we have used to fund the acquisition of Softworld at the beginning of the second quarter. Accounts receivable was $1.4 billion and increased 28% year-over-year, reflecting our year-over-year increase in revenue and also higher DSO. Global DSO was 63 days, an increase of two days over the same period in 2020 and a decline of one day from year-end 2020. Year-to-date, we generated $24 million of free cash flow. Free cash flow last year reflected the rapid decline in working capital as revenues declined on lower customer demand in the early stages of the COVID-19 pandemic. As previously mentioned, we completed the Softworld acquisition in Q2 and we're able to fund the entire acquisition with existing cash balances. Our current cash balances are now in line with levels needed to manage daily liquidity. And while the Softworld acquisition didn't require debt financing, we may begin to borrow on existing credit facilities to support working capital, including the Q4 2021 repayment of 50% of the deferred U.S. payroll tax balances as the revenue levels continue to recover or surpass pre-COVID levels. And now, back to you, Peter.

Thanks for those details, Olivier. We're encouraged by the increased demand for our services as the recovery continues. We're also encouraged by healthy sales pipelines, new customer wins, and expanded customer spend that we're capturing in all five segments. As I mentioned last quarter, we're committed to executing our specialty strategy and will add sales and recruiting resources as warranted to meet increased demand and support Kelly growth. We did just that in the third quarter in anticipation that the recovery would maintain a steady trajectory. While some of the cost increase in the third quarter was due to good news, for example, the adjustment triggered by Greenwood Asher's performance, which is exceeding our initial expectations, it's clear that we need to review our expense structure to ensure that as we go into 2022, we are able to deliver better leverage and drop more GP dollars to the bottom line. Last week, we initiated a series of cost management actions designed to increase operational efficiencies and realign our cost base with the current environment. Olivier will provide more detail on the expected impact of these actions during his outlook. As Olivier mentioned, while demand in our P&I business exceeds pre-pandemic levels, we continue to work through fulfillment challenges in a labor market that is not following any previous recovery patterns. On a macro level, millions of jobs are going unfulfilled across industries. Even as schools have resumed in-person instructional delivery, fewer parents are returning to work. As I mentioned last quarter, proper matching of talent requires more than just adequate supply. Businesses need workers with the right skills, and they need those workers to be ready, able, and willing to come work for them and then stay on the job. Not only is the recovery highlighting a structural skills mismatch that was present before COVID, but it is also serving up a strong reminder that the labor market is made up of individual people, each with their own life circumstances, priorities, and work preferences. While there's plenty of press coverage about how difficult it is to find workers, there aren't enough conversations around how difficult it is for many job seekers to access work. Kelly's Equity at Work initiative is addressing this reality head-on, increasing the available talent pool by tackling systemic barriers that prevent more people from connecting with work. For example, in the U.S., millions of people who want to work can't access employment due to outdated background screening practices. Our Kelly33 program connects talented job seekers who have nonviolent, non-relevant criminal backgrounds with employers in need of their skills. Where educational barriers stand in the way, our Kelly Certification Institute offers apprenticeships, upskilling opportunities, training, and certifications to talent whom we then match with clients. We also continue to collaborate with customers to help close the talent gap. We work with them to set competitive wages and benefits, drop unnecessary job requirements, and fix overly complicated onboarding processes. With our largest customers, we assess the talent landscape on a micro level, delivering custom intelligence reports and developing recruitment methodologies and other frameworks that allow us to solve their specific talent challenges. Even as we tackle structural challenges in the labor market, we believe the current COVID-related talent disruptions are temporary, even if supply chain shortages last longer than we expected six months ago. So while a return to pre-pandemic growth across all segments will take longer than anticipated when the year began, we remain confident that Kelly will deliver top and bottom-line growth from our specialization strategy as the recovery progresses. I'll now welcome back, Olivier to provide additional thoughts on 2021.

Thank you, Peter. As mentioned, we completed the purchase of Softworld at the beginning of the second quarter, and we have nine months of Softworld activity reflected in our 2021 results. The impact of Softworld is included in our outlook. As we saw in the second and third quarter results, the Softworld acquisition will accelerate our revenue growth in the high demand high-margin technology specialty and will result in a structural improvement in our GP margin rate. As we reflect on the third quarter results and look forward, our views are for continuation of the current trend of steady increases in demand as well as a longer-than-expected continuation of the current level of talent mismatch, putting pressure on fulfillment. For the full year, we now expect revenue to be up 9.5% to 10.5% in nominal currency and including a 210 to 230 basis point impact from the Softworld acquisition. Our expectation reflects that there are no material changes in business or governmental restrictions related to COVID-19, demand continues to improve, and that the steps we are taking to address the current talent mismatch will expand the supply of talent available to us. As noted, our current outlook reflects a slower pace of recovery than we are expecting last quarter, primarily in our lower-margin specialties as well as in education. We expect that the time line for each operating segment to reach pre-COVID revenue levels will depend on geographies served, industry concentration, talent supply, and of course, product mix. OCG has already crossed that milestone and other segments will do so later in 2021 or beyond. We'll continue to launch targeted growth initiatives that are intended to further accelerate our organic revenue growth. We do expect that the International segment's revenue growth rate will be negatively impacted by legislation recently enacted in Mexico. We expect our GP rate to be approximately 18.5%, including a 30 basis point impact from the Softworld acquisition. Our GP expectations reflect faster growth in our fee-based business and on the more gradual pace of growth in our lower-margin specialties. We have taken definitive steps in the past year that are driving meaningful cost savings and are partially offsetting the impact of the expiration of our temporary cost actions in place in 2020. As discussed in Q2, we are making selective investments in organic growth initiatives, insight, education, and also OCG to accelerate our specialty growth. So all in, we expect SG&A expense to be up 10% to 11% on an adjusted basis including a 350 basis point impact from the Softworld acquisition. Included in our expectation is 80 basis points of non-cash intangible asset amortization from Softworld. In addition to our expected 10% to 11% expense growth I just mentioned, we have continued to review our expense structure to ensure it aligns with our top line growth expectations. As Peter mentioned, last week, as a result of that review, we initiated a series of cost management actions designed to increase operational efficiencies within our enterprise functions that provide centralized support to our operating units and to align expenses with our current expectations for top line growth. A restructuring charge of $3.5 million to $4.5 million will be reflected in our Q4 results. These cost management actions are intended to deliver structural expense savings of at least $10 million on an annual basis beginning in Q1 2022. We'll also continue to assess if our business units are operating at the expected level of productivity as we refine our outlook on topline recovery, including in that assessment is the impact of the ongoing technology challenges that Peter discussed last quarter. And finally, we expect an effective income tax rate in the mid-teens, which includes the impact of the work opportunity tax credit, which has been extended through 2025. As we executed our acquisition strategy, we are utilizing EBITDA and EBITDA margin as additional measures of our progress in delivering profitable growth and have included these measures with our third quarter earnings materials. We announced this morning that the Board of Directors has declared a dividend of $0.05 per share for the quarter that is payable on both Class A and B common shares as the expected recovery and demand continues, we'll continue to review our capital allocation strategy, including our dividend policy with our Board of Directors. And now, back to you, Peter.

Thank you, Olivier. Like the crisis that preceded it, this recovery continues to challenge expectations and norms. The optimism with which we entered the second quarter has been tempered by subsequent realities, including the Delta variant and supply chain issues that have slowed the recovery more than anticipated. Our optimism about Kelly's long-term strategic journey, however, stands firm. We are encouraged by demand in our staffing and outsourcing businesses that exceeds pre-COVID levels. Sustained fee growth points toward our customers' investments in their future workforce and a market that is eager for the solutions we provide. At the same time, we are taking steps to bring our SG&A into line with our top line and GP growth and deliver better leverage. As we progress through the recovery, we are figuring out what the appropriate cost base is for a post-pandemic Kelly. Essentially, we're living in two worlds right now. The current state with all of its COVID related challenges and the future state where these limitations are lifted and markets are normalized. We're not taking our eye off the outcome we expect on the other side of this pandemic. COVID has caused uncertainty about the pace of recovery, but we are undeterred in our pursuit of becoming a specialty talent provider to create value for our shareholders and employees. We're pursuing M&A opportunities in targeted high-value specialties as evidenced by our acquisition of Softworld, which is delivering top and bottom-line growth for the enterprise. At the same time, we are investing in organic growth, and we're encouraged by early revenue trends in our K-12 tutoring solution and our newer P&I professional services product. The recovery may not be following a predictable path, but there is no question about where Kelly is heading. We're moving forward with a specialization strategy that is designed to meet market needs and to help customers and talent thrive. We celebrated Kelly's 75th anniversary in October, and we're confident that even with all the company has accomplished over the decades, the very best is yet to come. John, you can now open the call to questions.

Certainly. And first, from the line of Josh Vogel with Sidoti & Company. Please go ahead.

Thanks, good morning, Peter and Olivier.

Good morning.

Good morning, Josh.

I have a couple of questions here. The first one around these cost management actions that you said, Olivier could bring, I think, $10 million plus in annual savings starting next year. But on the other side, you continued with organic investments in selected specialties. With that in mind, should we still feel comfortable that revenue should grow faster than SG&A next year?

Yes. I mean, clearly, and as a complement to our outlook, I would say that we are going to see meaningful leverage as soon as Q4 of this year, specifically in some areas where we have invested, namely, for instance, SET, where we have taken advantage of the recovery to invest in targeted areas, including Softworld, our engineering business as well as our technology business. So we believe that we are going to start to see a meaningful recovery of our incremental conversion rate in Q4, and we believe that it's going to be confirmed as soon as 2022.

Thank you. And obviously, an impressive recovery rate you're showing in Education in particular. 2019 was a record year, I believe, and even as there remains uncertainty around other variants or whatever, can we assume that Education is positioned next year to surpass what you did in 2019? In terms of revenue?

Certainly. I mentioned that as of the end of September this year, we are starting to exceed our performance from 2019. This is clearly demonstrated by Q3, where we are now up 17% compared to 2019. Despite the challenges we're facing, including vaccination efforts and the COVID variant, we are well positioned to continue to grow and surpass our 2019 results beyond the fourth quarter of this year.

And Josh, while there certainly are headwinds in terms of the talent supply right now with school districts showing a greater willingness to increase wages, with vaccination rates continuing to increase, albeit slowly and with the new emergency authorization for children in K-12, we think there's only upside in terms of the talent supply.

Yes. Just maybe to add something, Josh, that we have not seen before in Education now, the wage inflation we see for Q3 is about 7% to 8%. So it seems to be like following what we have seen for several quarters in P&I, which I think is good news because the more we can get wage inflation, the more we can attract the talent we need for our education business.

Those are valuable insights. Thank you. Changing the topic, we are observing an increase in fee-based work. Typically, after a recession, this occurs, and it seems to be a response to the pandemic as companies need talent and are willing to hire full-time. Is it reasonable to expect that this trend might slow as we transition back to a more normal business environment? What I am trying to understand is whether a decline in permanent placements next year is likely. I apologize for my focus on next year, and I know you will provide more details during the next quarter's report, but how significant of a gross profit challenge do you anticipate this could present in 2022?

Well, I think I'll let Olivier comment on the gross profit. But the amount of, I'll call it, pent-up demand for talent is significant. And a number of our customers that are relying on permanent placement or attempt to hire to satisfy their now significant demand for talent is likely to have a decent runway into 2022, especially if you consider the GDP projections that suggest that we're not nearly at the end of the recovery.

Yes. Josh, when you look at Q3 and here I'm going to refer directly to 2019, our fee business is growing by 30% versus 2019, it was about 17% in Q2, flat in Q1. Of course, I mean, the 30% that we see versus 2019 in Q3 is probably not sustainable for the long run. But I think the dynamic we have seen, I think, should continue, as Peter was mentioning, probably at a lower pace of growth, but certainly not going backward in the near future, knowing the structural talent shortage that we have mentioned several times.

All right. Great, thank you and it just seems like there is a valuation disconnect with some of your peers. And I just want to think about the business, both at a company level, but also more macro. And now that we have more finite details, can you discuss opportunities you see or how you may benefit, particularly in P&I from the recently announced infrastructure bill? I know it will be over a long-term period. But are you a potential beneficiary of that?

Sure. I think anytime there's a massive investment in goods and services in the U.S., we are positioned to take advantage of that, either directly in terms of customers that may be in the business of delivering broadband towers, for example. But also indirectly, downstream benefits, manufacturing, logistics, areas that we're strong in and have exposure to that are likely to benefit our customers and therefore, Kelly.

All right. Great. And just one last one, if I may. I don't think I brought this up on a conference call in a couple of quarters here. And it's just a running theme I have with several investors around Persol and the Japanese assets. They really seem to go underappreciated, especially as they're valued at around, let's call it, one-third of your market cap. Can you please walk me through this again and for everyone's listening benefit? How liquid is each asset, what capital gains or repatriation tax consequences could come into place if you sell a piece of either? Would that potentially cannibalize the $30 million or so revenue coming from APAC? I just want to get a better sense of how the street could better value these assets when ascertaining where the stock price is today?

Yes. Thank you, Josh. So if you look at our balance sheet at the end of Q3, and you combine the value of Persol with our 49% of the APAC JV, basically, the asset value is $345 million, which, of course, looking at our market cap is really a big portion of it, above one-third. In terms of liquidity, of course, Persol is a publicly traded company in Japan. So there is, of course, opportunity, if needed, and we have said that several times to monetize Persol. So if you think about tax and monetization, Persol would be basically 31%, which is the Japanese tax rate on the capital gain which of course is very substantial because the return on this investment has been phenomenal over time. And for the joint venture, the tax cash rate would be in the region of 5% to 6%.

Yes, to clarify, the $345 million includes about $200 million from Persol. The joint venture does not have liquidity as it is a partnership between two companies, which is a different situation regarding liquidity. However, we agree that the value of this asset is not fully reflected in our share price. This is why we include it in our investor presentations and will continue to update them in order to guide both current and potential investors to recognize this overlooked aspect.

Agreed. I do appreciate all those insights and thank you for taking all my questions.

Yes. Thanks, Josh.

Thank you, Josh.

Next, we'll go to the line of John Healy with Northcoast Research. Please go ahead.

Hi, John.

Good morning, guys.

Good morning.

I was hoping if we could spend a couple of minutes just talking about the acquisition pipeline that you guys do have. And obviously, Softworld seems like it was a winner this year, but maybe some color on the type of properties that you guys are maybe evaluating and maybe the pace at which we could see that playing out next year?

Yes, John, thank you for your question. The acquisition pipeline is robust. The number of properties we've identified or that are currently on the market is likely the strongest we've experienced since we adopted a more aggressive approach to acquisitions, which has become a significant part of our strategy. We're focusing on what we call platform companies, such as Softworld. When we say platform, we mean companies with exceptional growth potential, high-quality management, and outstanding technology and processes that we can enhance. We expect these companies not only to maintain their revenue and earnings post-acquisition but to grow at an accelerated rate. For instance, with Softworld, we recognized it as a platform early on and supported its growth by investing in additional recruitment and sales efforts right after the acquisition. We're particularly interested in properties within our fastest-growing sectors, including science, engineering, technology, telecom, our OCG practice, and education. In this market, while there is considerable activity, we remain cautious about valuations to avoid overpaying for the companies we consider. I'll let Olivier provide further details on the standards we apply to ensure we make sound decisions.

Yes. I mean the first point is you know that we have no leverage on our balance sheet and ample capabilities to fund quickly some, I would say inorganic bets. Second point is, of course, there is a lot of activity on the market. We are very proactive, but we are keeping in mind some financial principles that we are using. You know that we are using internal rate of return. Our rate is 25% plus, which is pretty high. We are expecting usually a property that basically would be earning accretive as soon as the quarter of the acquisition. And usually, we are also using or looking at platforms where we can add organic type of investment. As soon as we have acquired this property. And I think Softworld is a good example. We did acquire Softworld beginning of April, a couple of months later, we had already in place a significant organic investment program in play to basically accelerate the top line growth that, as we said, was and is still double digit, around 20-21%.

That's very helpful. I wanted to ask about the cost savings. Olivier, could you elaborate on the operational changes? Are we moving towards more centralized recruitment or a centralized back office? Is this mostly focused on domestic operations? I'm trying to get a clearer picture of the changes occurring on the cost side. Also, is this something you've wanted to implement for some time, possibly now making sense as we move past COVID? Or could this be the beginning of a longer-term strategy, perhaps the first phase of a multi-phase approach to addressing costs more effectively?

John, I'll let Olivier comment on some of the perspective from a financial. But from an operating standpoint, when we launched our new operating model last July, we expected that there would be additional ways to optimize that model and cost savings that we're realizing, and I'm talking about today are as a result of further refining the five business unit model that we have. And there are certain functions that were previously supporting all or a portion of the business units that now makes sense to push into the business units because it puts the activity closer to the customer, closer to the revenue and GP generation. And we think that allows us to rationalize some of the expense base that had historically been held in a more centralized way.

Yes. Just to add on that, our expectation is really to at least deliver $10 million of meaningful savings. Some of them are going to be kind of kept in corporate, but a lot of it is going to be basically getting our business units more efficient and accelerate leverage. Now, if you think about the long run or the mid- to long run, as Peter and I were mentioning today, we are also looking at productivity metrics with the business unit to really continue to streamline and improve our efficiency over time. This is an ongoing process that we are looking at, including technologies that we have discussed for the last couple of quarters.

Okay, thank you guys.

Thanks, John.

Thanks.

Our next question is from Kevin Steinke with Barrington Research. Please go ahead.

Good morning, Kevin.

Good morning.

Good morning. I wanted to ask about your outlook, which assumes that the initiatives you're implementing to increase talent supply will gain traction. Can you share any successes you've experienced in that area? Also, how receptive are customers to collaborating with you on the issues you highlighted, such as outdated background screening and educational requirements? I'm trying to understand the progress you’re making in enhancing talent supply through your initiatives and your customers' willingness to engage with you on these efforts.

Kevin, I'll give you an example, but I would add to that list of background screen in education also just the baseline willingness to consider increasing wages, there's also obviously an important factor. But in the case of the background screening, we recently shared a case study that we had with Toyota in a huge manufacturing facility. We've been working with Toyota to open up the top of their talent funnel by allowing candidates with nonviolent, non-relatable criminal convictions to be considered for work at Toyota. And 92% of the candidates actually passed the screening requirements that we established with Toyota, literally hundreds of people found work there. Toyota increased their talent pool by 20%. They increased their diversity by almost 10%, and they lowered their turnover by 70%. And that's the kind of story that we're seeing among other customers that are willing to revisit these many policies, whether it's education or background screening that have been in place for decades and rarely revisited. And our Kelly33 program is particularly targeted at the criminal conviction background. But we have other programs that we're undertaking with customers who are frankly starved for talent and are willing to relook at their approach.

That's really interesting and helpful. You mentioned wages as another factor. I would assume that in the current environment, your customers feel the need to increase wages to attract talent. What kind of dynamics are you observing as you work with your customers?

Yes. We are noticing a general willingness among companies to engage in discussions about increasing wages because those that do not are struggling. In this environment, talent has options. It’s not just about attracting talent but also about keeping them. We’re seeing some progress in attracting talent, but retaining them remains a significant challenge. I’ll let Olivier provide further details on the wage increases we are observing, which are occurring across the board, including after years of stagnant wages in our Education practice.

Yes. As I said, Kevin, the education is a little bit new. And now we see really some meaningful increase in wages. I mentioned 7% to 8%. That's really something we have not seen in the past. I would say it's market-related, but also what we do in Kelly education to have meaningful conversations with our customers in education and explain to them the new market conditions and what they need to do to attract the talent. So it's not only something that is externally driven. That's also an outcome of numerous discussions we have in education. And I would say something very similar for P&I. Current inflation, we see wage inflation within P&I is now 8% to 9%, which is pretty high, higher than inflation, higher than what we have seen in the past. It's also a combination of, of course, market pressure, but also numerous discussions that Kelly P&I have with their customers to educate them on this new environment and what they need to do and amongst other things, how they can be financially competitive in this market where there is a big imbalance between supply and demand.

That's helpful. Just to revisit the earlier discussion, I understand you’re not providing guidance for 2022 at this time. However, as we consider gross margin trends for next year, we have the positive factors of permanent placements and growth in your higher-margin specialties. We might also see recovery in international and P&I, which are your lower-margin specialties. How are you approaching this balance? Do you believe the secular growth drivers you have in place for margin expansion will continue to be effective, or is it too soon to say?

Yes. I mean, of course, we are not yet ready to give formal outlook or guidance for 2022. But if you look at structurally what we have done and what kind of dynamics we have seen in the past. Just as a reminder, our GP margin in 2014 was 16.3%. We are now at 19.2%. If you look at this trend, of course, we have about 50% of it that is coming from inorganic initiatives. And I think Softworld is a good example for the current year. But we have also, what I call more structural organic improvement that we have seen in the past, continue to see about 25, 30 basis points pure organic basically improvement year-over-year. What you see now, especially on the fee business and the type of push that it is providing to our margins, 90 basis points in Q3, 17 in Q2, 30 in Q1, might ease a little bit in the future because, as we said, I mean, the type of growth we have now in the fee business is not going to continue at that pace, meaning like 30% versus 2019. But we continue to see this kind of structural improvement organically that we have seen for many years now. And it could be accelerated, as we have seen with Softworld and other acquisitions with inorganic, especially because Peter was mentioning again that the profile of the companies we are looking at are high growth, high-value and high-value is basically gross margin and net margin or EBITDA margin.

All right, thank you that's helpful. You had mentioned on the last call, maybe accelerating the further deployment of your front office system for recruiters? Just maybe an update on what's going on in that front? And just how far along you are on the initiative?

Yes. It continues to be a high priority for us, Kevin, as we look to transition from our legacy tech stack to a more versatile and modern one. And so that work continues. And as I indicated last call, there will be incremental improvements as we disentangle from the legacy tech stack and enable some of the best-in-class tools that are available in the front office to in order to benefit our recruiters. So that's work that we're continuing not only to focus on in terms of the time and energy of our IT team, but financially, to make sure that we're getting to the endpoint as quickly as possible.

Great. Maybe one or two more here, but any way to maybe just qualitatively frame how much of an impact, supply chain disruptions are having on your business currently in terms of your ability of your customers to just operate the way they would like to?

We have observed the most significant impact in the automotive sector, which was the first to be affected, and we have substantial exposure to this industry. While the situation has eased to some degree, chip shortages and other component shortages persist. In the past three or four months, we have noticed that these disruptions have begun to affect other industries as well. As a staffing provider, we face uncertainty, as some of our customers have been forced to halt operations due to delivery failures or insufficient parts. This creates challenges, especially in load balancing. However, as I mentioned earlier, we believe this situation is temporary. We expect that with the federal government's focus on continuous port operations and other policy changes, we will gradually see improvements in the supply chain issues over time.

All right. Thanks for all the insight. Thanks for taking questions.

Thanks, Kevin.

Thank you, Kevin.

Our next question is from the line of Joe Gomes with NOBLE Capital.

Good morning, Joe.

Good morning.

So there's been a lot of talk here, obviously, about candidate availability and talent supply. Maybe you could just touch a little bit about internally for Kelly itself. I mean, are you running at the optimum level, the number of consultants that you have out there? Are you looking to add people? How is it impacting the Kelly business, the entire availability of candidates out there?

Well, Joe, as everyone looks to find talent, there's significant competition for recruiters. Companies that let go of their entire talent acquisition teams during the pandemic are now searching for recruiters, as many of those they released have moved on or chosen to stay inactive. The good news is that we have a strong pool of recruiters, which includes those in both our staffing and recruitment process outsourcing divisions. We're experiencing high demand in our recruitment process outsourcing business, as well as in our staffing and outcome-based segments. However, continuously having enough recruiters, retaining them, and ensuring they maintain productivity is an ongoing challenge in this highly competitive talent market.

Okay, thank you for that. And last couple of quarters, you mentioned some of the new clients. And I was wondering if you might be able to give us a little more color in detail, especially on the education side, maybe some key wins or the size of wins there? I mean how is that win rate, so to speak, compared to what it has been historically?

We're seeing wins across both large and small school districts and everything in between. The demand for outsourced support for finding instructors has probably never been as high. The amount of new wins that we've had in the last 12, 18 months is probably the highest for Kelly education. So they come in all shapes and geographies. The pipeline continues to be very robust. And I think, while we don't disclose what our win rate is, we're confident that we're winning more than our fair share.

Great. Thanks for taking my questions.

Okay, Joe.

Thank you, Joe.

And Mr. Quigley, we have no further questions in queue.

Okay, John.

Thank you, John.

Thank you for your support. As always, we appreciate it.

You're very welcome. Ladies and gentlemen, that does conclude your conference for today. Thank you for your participation. You may now disconnect.