Live Oak Bancshares, Inc. (LOB) Q2 2026 Earnings Call Transcript

Hello, everyone. Thank you for joining us and welcome to the second quarter 2026 Live Oak Bank Shares Incorporated Earnings Conference call. After today's prepared remarks, we will host a question and answer session. If you would like to ask a question, please press star one to raise your hand. To withdraw your question, press star one again. I will now hand the conference over to Greg Seward, General Counsel. Greg, please go ahead.

Thank you. Good morning, everyone. Welcome to Live Oak's second quarter of 2026 earnings conference call. We're webcasting live over the internet and this call is being recorded. To access the call over the internet and review the presentation material that we will reference on the call, please visit our website at investor.liveoak.bank and go to the events and presentations tab for supporting materials. Our earnings release is also available on our website. Before we get started, I would like to caution you that we may make forward-looking statements during today's calls that are subject to risks and uncertainties factors that may cause actual results to differ materially from our expectations are detailed in the materials accompanying this call and in our sec files we do not undertake to update the forward looking statements to reflect the impact of circumstances or events that may arise after the date of today's call information about any non-GAAP financial measures referenced including reconciliation of those measures the gap measures can also be found in our sec violence in the presentation materials i would now turn the call over to our president dj looks thanks greg good morning everybody thanks for joining us let's get started on slide four our strategy to create more

sustainable earnings momentum here at livo continues to work and you see it across all five themes on this slide reported eps of 74 cents for the quarter even with even stronger performance from the core operations our lending businesses continue to put up strong diversified numbers 1.5 billion of loan originations across 33 industries this quarter our broader credit trends are stable to improving liveoak express and business checking are both ramping and having a very meaningful impact on our results with far more to come and as you'd expect from liveoak our urgency on AI activation continues to accelerate. Turning to slide five, you see the earnings momentum continues. And as proud as I am of our loan production results, what matters most is how you translate that into profitable operating leverage and credit quality. And you can see on slide five that those results are simply outstanding, with adjusted PPNR of 23 percent over Q2 2025 and adjusted EPS of 77 cents of 20 percent from this time last year. Core revenue grew 11 percent year over year while expenses grew just three and our efficiency ratio improved eight points from 61 percent last year to 53 percent on an adjusted basis. Over the last several quarters, turning to slide six, we've been sharing with you progress on two key initiatives, Live Oak Express, our small dollar 7A program, and business checking. Both of these efforts launched in early 2024, and in just over two years, our teams have made significant gains. On slide six, Live Oak Express posted a record quarter of 82 million in originations, up 63% from a year ago. These smaller loans are highly desirable on the secondary market, and we've generated $19 million of gain on sale over the last six quarters, about 30 cents of earnings accretion and growing. Our goal at Cruise Altitude is to produce at least $750 million annually, supported by an AI native loan origination platform. If you do the math on that kind of volume with those kind of premiums the future earnings impact on the way is substantial turning to slide seven business checking continues to build deeper more profitable customer relationships checking balances are up 63 percent year over year to 469 million and total checking and other dba balances are now at 744 million we're now at roughly five percent of checking and other DBA balances to total deposits up from about 4% last quarter and from virtually zero two and a half years ago. What makes this even more impressive is that the deposit base has been growing 10 to 15% a year over that time frame as well. And now, over one-third of our new loan customers each quarter open a checking account with us, and 25% of our customers have both a loan and deposit account. Just four years ago, that was only 3%. This is absolutely phenomenal work by our lenders and our treasury management teams, and there's a lot more to come. And again, if you do the math, we've got 744 million imbalances in just over two and a half years that are 325 basis points or more better than the rest of our portfolio. This has improved our NII and pre-tax earnings by $25 million or 40 cents of EPS annualized and growing. The industry average has about a 25% deviated total deposits mix. Our goal is just a minimum of 10%. On a current $14.5 billion deposit base that's growing 10 to 15% a year, that's massive upside to come as we become the primary bank for our customers and significantly improve our funding profile on slide eight you can see our credit trends over 10 years relative to all other sba lenders while default rates have moved higher across the industry over the last two years live oaks performance continues to significantly outperform with a 10-year net charge off ratio of 40 basis points compared to over 120 basis points for the industry as a whole. As Walt will discuss, our provision expense this quarter was driven roughly 45% by growth, 40% by an exited distillery portfolio, and 15% by macro and other factors. Let's pause on that for a second. 45% of our provision this quarter for roughly 12 million dollars is from new loans that we haven't had an opportunity to earn a penny on yet. Cecil is not kind to growing companies like ours. I'd much rather have our growth which adds future revenue driving higher provision than low growth and lower provision all day every day. Yet despite the Cecil growth penalty our production and revenue engine is more than powering through it generating significant and sustainable earnings growth i feel very good about our broader deposit credit trends aside from our exited distillery portfolio which is only about one half of one percent of our total portfolio trends are positive as evidenced by our metrics particularly our total reserve coverage sitting here today with 87 percent of our loan portfolio originated at current or higher interest rates we expect continued durability of these trends i'm very proud of our lending and credit teams for what they are delivering turning to slide nine as you might expect live oak is incredibly forward-leaning on the opportunities to harness the power of ai our ai activation and embrace of the technology is high 100 of our employees now have access to AI native tools. We have 150 CLAWD super users, or roughly 15% of the company, actively experimenting with CLAWD for enterprise, and 90% of the groups across the company represented in that pilot. Our teams have now built more than 640 agents and skills across all our AI platforms, and our approach is multi-dimensional by design. First, to gain expertise and proprietary advantage through in-house efforts directly with AI providers. Second, through select co-design engagements meant to provide unique competitive advantages and knowledge building. And third, active use of frontier technology by AI industry leaders. At LIVO, this is executive led, not delegated. It's offensive, not defensive. and it's being executed like a massive merger integration and transformation to unlock the most long-term value by creating AI nativity across the organization. And as excited as I am about our plans to create AI nativity across Live Oak, I'm even more jazzed about our starting position as we head into what is the most transformational technological change in my career, certainly. While we will generate plenty of productivity and efficiency gains from AI, so will everyone else eventually, and many will have efficiency and cost reduction as their primary focus. That will not be a competitive differentiator, nor will it grow any business sustainably. Through incredibly hard work and dedication from our people, we have fundamentally changed the business model at LaVoge over the past three years and have created a much more consistent and sustainable business model, customer experience, earnings trajectory, and return profile with a long runway to go. In other words, our current strategy is working without AI. So therefore, AI is an accelerant to our strategy, not the strategy itself. And this is going to allow us to play much more offense with AI, with new capabilities, new products, new customer acquisition, and new distribution. As Chip says, second pitch, first inning, and we're ready to go. Thank you to all LiveOakers. I couldn't be more proud of how our people are taking care of customers, making our operations better, and profitably growing our company. With that, Walt, how about running through some of the financial highlights?

Thanks, BJ. Good morning, everyone. Before I get into the numbers, let me frame the quarter this way. What you see in our Q2 results is not a single strong quarter. It's a continuation of a deliberate multi-quarter trend. The same drivers we've talked about for several quarters now, things like growing revenue faster than expenses, compounding our earnings power, and scaling our strategic initiatives, showed up again this quarter, and in some places, it's accelerated. And to us, that is what real momentum looks like, sustained and building across the business. Now let's dive into slide 12 as this breaks down the quarter across the six headlines we think matter most. Starting on the left-hand side of the page with our compounding earnings power and operating leverage, reported EPS in Q2 was 74 cents, up 23% link quarter and 45% year-over-year. And as BJ just noted, our adjusted EPS was 77 cents in Q2, of 20% from the prior year. This is excellent year-over-year growth. The key to this EPS growth is improved operating leverage, and if you've tuned into our story over the past few years, you have heard that this has been an intentional focal area for us. Reported revenue grew 12% year-over-year, while expenses declined 1%. As a result, with a year-over-year lens, Q2 reported PPNR of $72 million was up 32%. Our adjusted PPNR of $76 million was up 23 percent and our efficiency ratio improved by seven percentage points down to 54 percent the middle of the page highlights our broad-based organic growth and expanding returns our loan book grew four percent in late quarter and 16 year-over-year to approximately 13 billion while our loan pipeline has climbed to 4.6 billion dollars a record high for the bank our lending teams continue to do a great job replenishing the pipeline to ensure future growth and to fund that growth, we've also grown our deposit portfolio 16% year-over-year. We are very proud of these growth levels and the highly competitive markets on both fronts. We're even more proud of the return on average common equity expansion of 251 basis points from just a year ago. High growth is great, but high growth with improving returns is even better. Sustainable 15% ROE and 15% plus annual EPS growth is our goal. And with our current trajectory, that looks to be achievable in the next several quarters. Focusing on the right-hand side of the page, we are highly encouraged by the early success of our two key strategic initiatives, Live Oak Express and Checking. As Vijay mentioned, both of these initiatives continue to ramp nicely, with Live Oak Express having their best quarter ever in Q2, with $82 million of loan origination and $5 million of gain-on-sale contribution. And Checking balances increased 15% in late quarter and 63% compared to this time a year Our Q2 provisioning expense of $26 million was driven by both our strong quarterly loan growth that was approximately 3x to bounce growth regenerated in Q1 and our exited distillery portfolio. Excluding this distillery portfolio, our broader portfolio credit trends improved, as evidenced in our unguaranteed ACL coverage of 2.01%, down 13 basis points from last quarter. Before moving on, there is one quick call out on the unique items front, as noted on slide 11. Our effective tax rate was 19.9% this quarter, which included $2.7 million of benefit from purchase tax credits and other one-time tax adjustments. Our adjusted EPS of 77 cents normalized for that at a 24% tax rate. So with that framing in mind, let's dive into some of the select key highlights on the remaining slides. Jumping down to the net interest income and margin trends on slide 15, net interest income in Q2 was $125 million, up 5% late quarter and an impressive 15% year-over-year. And net interest margin expanded six basis points late quarter to 3.33%. As the roll forward on the right shows, the quarter-over-quarter expansion was driven primarily by loan volume and mix, more than outweighing deposit funding impacts. As I mentioned on our last earnings call, our primary focus is on controlling what we can control by aspiring to maintain spread discipline on the lending front and funding the bank's growth as efficiently as we can in a highly competitive market. From a macro perspective, we currently expect rates to remain flat in the near term, and we believe that is a favorable backdrop for the bank's net interest income and NAM profile. And we expect our margin to remain generally stable, as it has over the last three years, while volume growth continues to be healthy. A quick note on guarantee loan sales highlighted on slide 16, gain on sale from guarantee loans was $17 million, up 13% late quarter and in line with the prior year. SBA premiums remained steady and Live Oak Express was a meaningful contributor at its highest quarterly gain on sale level to date of $5 million. Live Oak Express continues to provide both efficient fee income as well as optionality in our loan sale strategy. That's a great place to be. I am proud of the expense and efficiency trends detailed on slide 17. Total non-interest expense was $85 million in Q2, down 1% compared to both lean quarter and prior year quarter. This, coupled with our 12% year-over-year revenue growth that I spoke up earlier, is operating leverage in action, and is how we have improved our efficiency ratio to 54% in Q2, the seven points better than a year ago. As a high-growth and innovative bank, we remain committed to investing in key areas such as lending and Live Oak Express, checking, risk management, and AI and technology. But our focus is doing so in a way that drives better scale better efficiency, and a stronger earnings profile over time. Lastly, turning to the credit trends detailed on slide 18, the primary metric and trend to focus on this page is the unguaranteed ACL coverage ratio shown in the top left graph, as this is the most holistic metric in how we think directionally about the total loan portfolio's credit health. The declining trend represents improving broader portfolio trends, strong, high-quality growth, and our focus on proactively identifying and then exiting troubled credit. Three other notable items on this page include the Q2 provision attribution summarized on the top right. As B.J. mentioned, Q2's provision expense was largely driven by two factors, strong loan growth, what we refer to as good provision, which was almost half of the provision for the quarter, as well as specific impairments related to our exited distillery portfolio. As you can see in the table on the bottom of the page, over 30 days past Q remained very low, and non-accurals remained largely flat quarter per quarter. The net charge-off increase was driven by the exited distillery portfolio, which accounted for approximately 50% of the loans charged off in the quarter. The net charge-off trends otherwise were very encouraging. And lastly, given the possibility of additional rate hikes, we do find comfort in that approximately 87% of our loan portfolio has been originated at current or higher rates. To wrap up, our earnings momentum is sustainable and building. Operating leverage is increasingly working in our favor. Our growth engine and strategic initiatives are gaining traction, and our credit profile remains sound. Thank you to the Live Oak team for another strong quarter. And with that, back to BJ for his closing remarks before Q&A.

Thanks, Walt. Great summary. Let's go to questions.

We will now begin the question and answer session. If you would like to ask a question, please press star one to raise your hand. Withdraw your question, press star one again. We ask that you pick up your handset when asking a question to allow for optimum sound quality. If you are muted locally, please remember to unmute your device. Please stand by while we compile the Q&A roster. Your first question comes from the line of Janet Lee with TD Securities. Your line is open. Please go ahead.

Hey, good morning, guys. This is actually Bill Young stepping in for Janet. How are you? Billy, how's it going?

How's it going, Billy?

Doing well. Just to elaborate on your relatively stable NIM outlook in the near term, how – I think you previously had a – should we expect it to just generally remain in that range over the back half of the year?

Hey, Billy. Sorry about that. I think you cut out on that question. Could you do us a favor and repeat?

I apologize about that. Can you hear me now? Yeah. I just wanted you to articulate just the comment on the relatively stable NIM outlook relative to your prior expectation of just low to mid-330s. It seems you expected generally to kind of remain in this range over the back half this Yeah.

Thanks again, Billy, for repeating that just as well. Yeah, I think that's right. i think there's two uh primary factors influencing uh the margin here in the near term so you have the heavy growth which is great and that you know tends to help with an expansion and then on the deposit front the you know the competition there has been pretty intense um we've seen in multiple ways uh different competitors are attacking that um whether it's cash promotions exception-based pricing and so forth so growth will help expand in deposit competition helps compressed NIM, I think largely, you know, given where we've been and given where we've been over the last, say, two to three years with an average NIM of, let's call it 330 to 335, you know, that feels appropriate given where we're at today.

Got it. Thank you for that. And then just secondly, your net charge off trends are very encouraging. Though, you know, we have seen some continued upward pressure on non-guaranteed NPLs. So can you maybe just comment on your line of sight on just negative risk migration in your book at this point? And then, you know, any updated thoughts about where we sit with respect to the small business credit cycle?

Yeah, this is Michael Carnes, happy to take that question. So when I look back, I mean, there's a lot of discussion on the call already about the distillery portfolio, which is a really small component of our loan assets. And so I take a broader view and take a step back and look at how the portfolio as a whole, where we're actively lending, is performing. So we've got $13 billion worth of loans. We're very active in SBA and commercial. And looking across the quarter, our credit metrics are very stable, even including those distillery loans. We saw a substantial improvement over the quarter in our criticized and classified loans, particularly in our commercial portfolio, but our SBA portfolio continues to outperform the industry as well on default trends. We saw positive risk-grade migration kind of across the board to answer your question specifically, and our past dues remain very low. So all that is a good signal to us that we think that our bank is past the credit cycle that we've been discussing in prior quarters, and we're in a good position to move forward.

That's great to hear. Maybe just one quick follow-up on that. Do you see any other near-term opportunities to perhaps exit any other portfolios similar to the distillery exit?

No. Obviously, I've spent a lot of my time the credit team thinking about all of those you know macroeconomic risks that exist out there we're you know watching interest rates and thinking about that we build in um assumptions that are underwriting to to anticipate uh rising rates um where tariffs are back in the news we're looking at fuel costs and inflation and how that impacts our customers and potential customers if there's any area that i watch more specifically it's anything that's related to consumer discretionary spending. But our portfolio has held up really well, and I haven't seen any particular segment that has shown outsized.

Great. Thank you very much. I'll step back.

Your next question comes from the line of Eric Spector with Cantor Fitzgerald. Your line is open. Please go ahead.

Hey, good morning. Thanks for taking the questions. Maybe just starting off on loan growth, production was impressive this quarter. I appreciate the color on the record pipelines. Just curious how you think about that, you know, 10 to 15 percent growth, you know, in a flat to slightly higher rate environment and how we should think about the cadence of growth through the back half of the year. And can we potentially see upside to, you know, that 10 to 15 percent growth level?

Yeah. Hey, this is BJ. I feel great about it. And I'm continuing to be pleasantly surprised and impressed with our lenders and our people. They constantly find ways to find new, you know, referral sources, to network across existing customers, to get more production, to build partnerships. And so activity remains very, very high. Chip and I were talking about it the other day. I think it was not, you know, two years ago where pipelines were half of where they are today, half. and to continue to build that pipeline and keep it strong is is fantastic so you know looking forward we see continued uh momentum uh we can see three to six months out in our pipeline in terms of what's going to ultimately turn into production and we feel really really good about uh that so we expect that to continue one thing i'll add uh when walt was talking about margins I'm also very impressed with what our lenders are doing with pricing and pricing discipline. We have seen an increase in new origination pricing, even as production has continued to rise, particularly on the small business side. And so that's not taking more risk. That's not remixing our portfolio that is simply our lenders understanding the marketplace understanding the value of what we provide to customers and customers recognizing that and being willing to to pay for our services so i'm very pleased with the discipline that the lenders have and the pipelines that they're building that's helpful color and then maybe um the funding story was a real standout this quarter with impressive NIV growth and lower deposit costs.

Just how much room do you see to bring deposits down further in a stable rate environment and maybe just some color on the competitive environment for new deposits?

Yeah, I'll start with that, Eric. Thanks for the question. Look, I think our deposit team is doing a fantastic job in this environment. There's multiple ways to continue to grow our deposits. Obviously, you got to be competitive in pricing, and I think they do a really good job understanding the market and both on our consumer and business savings side as well as our customer CDs. They're also really creative in how they think about marketing strategies especially in an AI age of you combating Google Gemini and chat and all those things. You know where we see the most pressure is actually things that aren't in stated rates. It's more in exception-based pricing from our competitors. So we do what we can to combat that when we need to. But broadly, we think our deposit writing is working. It's not a silver bullet. There's not one channel. There's not one product. It's pretty diversified with what we have. And then, as we mentioned on earlier in the call and vj really hit on in his section you know the check-in story for us is just substantial upside and that's where we continue to lead in uh building that product out adding merchant services and and things like that so um we're really confident we can continue to fund our growth uh here going forward and um you know thanks to the deposit team for what they're doing great and then what last one for me um just on expenses um we talked about kind of mid single digit expense growth in the past.

Expenses were down this quarter, but I know you're continuing to invest in innovation and new initiatives and AI. Can you talk about how you think about the expense outlook here going forward?

Yeah, I'll start again. Thanks, Eric. Yeah, so for the expense outlook, I still think the low single digits, low to mid single digits outlook is still appropriate. It's a really fine line in terms of how we're balancing it, but we're really focusing on creating capacity through finding efficiencies elsewhere in the bank and then taking that capacity and reinvesting it in, especially on the AI side, and the two strategic initiatives that we have with LiveUp Express and checking. So I see what we've seen over the last six quarters or so is an average quarterly expense of about $85 million. That's where we were here in Q1 and again in Q2, and I think that's appropriate right now. Looking forward.

Great. Thank you for taking the questions and congrats on a great quarter.

Your next question comes from the line of David Feaster with Raymond James. Your line is open. Please go ahead.

Hey, good morning, everybody. Good morning, David. I wanted to circle back to the credit front for a minute. You know, it really does feel like things are stabilizing looking at your numbers, especially just given the distillery book runoff. you mentioned being past the credit cycle. Is that commentary specific to the SBA credit cycle or is that broad? And maybe just what are you seeing maybe more on that more traditional commercial portfolio and underlying credit trends in that book?

Yeah, Michael here. That's a great question. So for sure, when I was referencing the SBA credit cycle our commercial portfolio has held up very well um outside of this distillery segment and so um you know that's how i'm looking at that you think about if we didn't have this distillery segment in our portfolio today we'd be sitting here talking about you know a 12 million dollar net charge off quarter and provision that's up well below 20 million um and so feel really good about where our portfolio is landing on both the commercial and the SBA side. And from my view, the bottom line is just a strong credit quarter for us.

Okay, that's helpful. And then, you know, switching over to the funding side again, again, you guys have done a great job on this business checking initiative. It sounds like there's still more investments that are coming there.

You know, you talked about a third of your new clients that are opening checking accounts. um what do you think will it it's going to take to get a real step change in the growth rate and balances within that business checking hey david it's bj i think we're seeing big step changes in growing those balances if you think two and a half years ago we really didn't have a checking account and today we have five percent of our deposits in non-interest or other dda that's incredibly impressive. And I think, you know, on our path to getting to 10 plus percent, I'm feeling increasingly confident that we can do that. A lot of our initial growth, let's say the first 18 months, was really driven more on the commercial side and some of the larger balances. As we were trying to mature our treasury management offering to be more attractive to small business customers, fit their needs, and quite candidly, allow our lenders to understand how to sell checking. We've done all that. We're introducing merchant services as we speak, which obviously is very important to a large swap of our small business customers. That's kind of a lifeblood of how they do business and therefore what needs they have for checking accounts. So going forward, particularly with merchant services, we see that as a further tailwind to our ability to continue to grow checking balances. So I feel really, really good about the trajectory to be really candid. You know, if someone had told me two years ago that we'd be at 5% of our deposit base in checking. You know, as impressive as our teams are, I would have probably taken the under. So, I'm incredibly pleased with where we are, and I expect that to continue.

Okay. That's great. And then going back to the expense side, I mean, look, I think what you've done on the expense control front and driving positive operating leverage is, I think, extremely underappreciated by the market. I was hoping you could maybe talk a bit about where these savings are coming from. Like, is this trimming some fat or just being more tactical with investing and spending or your AI initiatives that are really starting to enable you to optimize expenses? And then, again, maybe just talk a bit about some of the investments. I mean, obviously, the SBA Express, you know, or excuse me, Live Oak Express. But, you know, What are some of the other initiatives that you're working on? Again, I haven't heard you talk about embedded finance in a bit. I know you've got a lot of things cooking, as always, but just kind of curious what else you guys are investing in at this point.

Thanks, Dave. I'll start on this wall. On the efficiency side, kind of where we're finding capacity, I think it's pretty much looking across the bank in pretty much every direction that we can. um you know some of that is looking at organizational structure that we have some of it's looking at um different vendors and uh and consolidating different systems um you know someone's being very intentional about where we decide to invest in new headcount um um rethinking you know marketing strategies to make sure that they're effective um we've we've been very deliberate diving into kpis um you know across all of our different departments make sure that we can measure uh where you know historically where uh how those have trended and where those efficiencies are going um so it's just much more intentional how we think about expenses than we have probably over the history of the bank um and and a lot of times focus when you focus your attention on things um it tends you you tend to look around to find pennies here there um on the on the investment side i'll start i'll let bj i don't add on um some of it's just you know we've mentioned live express we mentioned um the ai native platform that we're working on there we're also mentioning on expanding that team um on the checking side make sure we have the right products with the right marketing strategies in place so that's kind of pure strategic initiative investment on the AI stuff. I would say a lot of deficiencies we've seen over the past year and a half has nothing to do with AI yet. It's really disturbing from our intentional focus on it. Where our investment in AI now or things like BJ mentioned giving enterprise licenses to AI platforms across the company and partnering with different AI uh the companies to help them think about or help us think about um you call process transformation right how do you get from step one to step nine without having to go through step two through eight yeah david i'd also add live oak is not your typical bank you know yeah chip has created a culture here in the dna that is so forward-leaning and innovation-led and you know

that's what that's what makes it special but what chip and the founders have also done is created a culture of care here where people love this place one of the mantras that we have is how do we make it simpler easier and faster for our people to serve our customers and that shows up every day and how they're looking at whether or not to hire somebody how to look at a process where can we take cost out? How can we streamline something? And so, you know, kind of creating that kind of care takes a long time. It's not learned overnight, and we've had it for 17 years. So, it sounds a little trite, but it's true. That's what a lot of our people are doing day to day. On the flip side, you know, because we are forward-leaning and innovation-led, you know, we're spending millions and millions and millions of dollars on forward-leaning stuff. Live Oak Express, we've spent several million dollars standing that up. Checking, as you might imagine, to stand up an entire treasury management platform and team, several million dollars. Risk management and our ability to scale, we've spent several million dollars. AI Native platform, a new loan origination platform with casket several million dollars so you know we've done all this because our people are taking care of our company and taking care of our customers and recycling it into what's going to make us successful in the future and you know one more thing i'll add yes uh it's very impressive what this team and this company has done on expenses. But if you look and do the math on the first half of 2025 versus the first half of 2026, our total revenue is up 15 percent and our expenses are up too. And so we're not sacrificing customer experience. We're not sacrificing loan pipelines and production. We're not sacrificing the ability to grow revenue in anything that we're doing. And so, you know, that type of ability to understand what bad costs might be that aren't driving revenue or customer experience and putting money into good costs, I think is a very, very special quality of this place. That's super helpful. Thank you.

Your next question comes from the line of Crispin Love with Piper Sandler. Your line is open. Please go ahead.

Hey, good morning. This is Ben Graham in for Crispin Love. Thanks so much for taking the question. You're obviously very close to small businesses, and I'm just wondering if you could discuss what you're seeing now related to the health of the small business owner today, given the monthly and quarterly financials you get, survey work you do, et cetera, and just the conversations you have. I'm wondering if it's improving, stable. I'm just curious on what you're seeing there.

I'll start. Michael can jump in as well or Chip. But I'd say the one word I continually use, and it's very apt today for our small business customers, is resilient. So we do a quarterly pulse survey. Ben, as you, you know, kind of referenced, we see portfolio trends and quarterly financials all the time. And our small business customers, this is their lifeblood. This is what they do. This is what they care about. And so they're going to do whatever they can to make that business as, you know, profitable and as prosperous as possible. And so, you know, what we're seeing is, you know, when they have when a certain industry or a certain customer will have struggles with sales, they're going to optimize their cost structures or they are going to deplete their cash reserves temporarily or delay capital investment. But then other times they are going to use that to their advantage. So, you know, we we just feel really good about our customers and our people's ability to service those customers, which I think is really, really important.

So, I mean, the only thing is Michael here, the only thing I would add is that's a big part of what our servicing team does. and the fact that we are so you know verticalized gives us insight into what's happening within all of these broader or all these individual segments and then the broader view and so we have like real conversations with our customers and understand where they're at um and you know i think there is um across the small business community as a whole there are we're experiencing inflation people are concerned about potential for interest rate increases but our to dj's point that's what I always take away from all these conversations as well is that our small business borrowers are very resilient, and that's a trait. The character component behind all of these deals is a trait that we actually look for on the front of transactions to make sure that our customers have that ability to weather some storms. So from my seat, the risk-grade migration, the positive improvement in the portfolio is a good representation of how our customers are feeling.

Yeah, let me add to that just a little bit a little secret around here is that before mike was chief credit officer he was head of family entertainment lending at the bank two weeks ago i had a chance to go out to ames iowa and cedar rapids iowa and see a family entertainment center and this guy is all ahead full these guys do all the work so i get a chance to have fun every day yesterday i went to see a manufacturing company not far from here 13 million dollar revenue business that had fallen on hard times is now knocking it out of the park so we financed a rather wealthy fellow very interesting young and now they're very awesome thank you so much for for all the color there and um if i could

uh follow up just on on live oak express i know you've touched upon it a bit but um first congrats on on the record quarter and originations and i'm just curious on the uh 750 million um targeted future annual production i'm just wondering if you could give a little more color on the timeline there um yeah if any if anything's possible thank you hey it's bj uh that'll be a multi-year trajectory for us um so to go you know from nothing two years ago to you know we'll probably

end the year at 300 million of production or so uh that's that's pretty good start over two years We do think our new loan origination platform is going to help us. We're doing a lot on what we call top of funnel efforts to optimize our marketing and our ability to get referrals from referral sources or the web that are efficient for us to run down. That's going to be helpful. So, you know, those two things will be in by the end of this year. And so, you know, hopefully we start to see a step change pickup going into next year. But it'll take a couple years for us to get to that cruise altitude. And that 750 is hopefully just the beginning. We think that we can go north of that over time.

Awesome. That's it for me. Thanks so much for taking my questions. Thanks, Beth.

Your next question comes from the line of Emily Lee with KBW. Your line is open. Please go ahead.

Hey, everyone. This is Emily on for Tim Switzer. Thanks for taking my question.

Hey, Emily.

Yeah, hi. So on Live Oak Express, you know, you continue to target that $750 million of annual production, as you mentioned, over the next few years. I'm just curious where you expect average gain-on-sale premiums to settle over time with the growth of Express, given that's a higher premium business.

Yeah. Hi, Emily. This is Wall. I'll start on there. So our premiums have been very consistent in that kind of 109 to 111 range. I think with our pricing power and our focus there, and if you look historically at the secondary market, it sells for the small loans. You know, where our spreads are, I think anywhere from 109 up to 113 feels reasonable. So I think that's consistent going forward.

Okay, awesome. And then, you know, you talked a ton about your approach as it relates to technology and AI innovation, but could you maybe speak more on your partnership with Cascading AI and any progress there? And do you still expect those efficiencies to cut the time it takes to close an FBA loan? from its current average of two months to just two weeks?

Absolutely. We're still in pilot with Casca in our Live Oak Express area, our small dollar loan area. And so, you know, we've been doing it really componentized, if that makes any sense. You know, if you think about the life cycle of originating a loan, there's lending, underwriting, you know, closing, construction, servicing, You know, there's a lot of pieces to it, and we want to make sure that we get all of those right. So we've been testing those. So we've put loans through the Live Oak Express platform already and closed some. So, we expect to do more over the next few months and then have a full rollout in our Live Oak Express product of Casca by the end of the year. We'll then transition to, you know, building that out for the rest of our small business verticals and beyond. but our teams that are working on this are incredibly excited and impressed with the ease with which they can do their jobs but then also most importantly what the customer experience will be on the front end as well so more to come on that but we feel really good about where we are and what we're going to deliver that's great to hear really exciting um and then just my last one back to credit with the provision this quarter being primarily driven by growth and

giving your commentary on current pipelines and low momentum. Where do you expect the provision to go moving forward?

So I'll start on that one. Hi, I'm Liz. Well, you know, I think in the past we've talked about some provisions saying somewhere normalizing in the 20 to 25 million dollar range. And I think, you know, to BJ's point, with our growth being the way it is and pipeline being the way it is you know that feels appropriate to me right and i think that's that's a healthy level for us and uh you know i love bj's comments earlier when he said he would take that all day every day and and so would i um you know given the the compounding earnings power that that's going to uh you'll provide for us in the future and i think you know again to to reiterate i mean we've done a significant amount of work over the last couple years to to build a more sustainable business model and earnings engine and so you know if it's 20 to 25 it can be low as 15

one quarter as high as 25 another it doesn't really matter because what we're doing on the front end to drive revenue and new customer acquisition how our teams are being disciplined about good costs versus not about what they're seeing on the front end and how they're focused on credit quality. I feel incredibly encouraged by our ability to earn through, if you will, any fluctuations in quarterly provisions based on growth or anything else.

Great to hear. Thank you guys for taking my questions and congrats on the quarter.

Thanks, Ellen.

There are no further questions at this time. I will now turn the call back to Live Oak Bank President BJ Loesch for closing remarks.

Chip, any thoughts? Yeah, to our investors, I would close with two words, fun and faster. I was reflecting on this call this morning about how blessed I have been to be 31 years ago, putting the first bank on the internet 15 years ago in an effort to treat every customer like the only customer. We created basically what is Encino today, cloud native API first. This one's going to be different, folks. These large language models are progressing beyond our wildest imagination. When I sit here and think that we have a focus of $500,000 revenue businesses to $5 million revenue business, of which there are three and a half million in this country, and we've been at it 18 years, we've got about 10,000 customers and as we sit in front of our people i say bj allows me to say two words curious and tedious and i am 1000 prevent convinced that all thousand of our people have been very curious relative to artificial intelligence and i think we could take with this new technology tedious out of this business which means we're going to have more fun every day i see emails from everybody in this company. Well, I used it and I saved an hour. Well, I used it and I saved five hours. Well, three of us got together and we saved 10 hours. I don't think our focus would ever be to eliminate staff in this area. But if we can eliminate and have more fun and have more time, then we can get more customers. So I think that is where you see this business today, fun and faster. And we thank you for joining us and we'll see you next quarter.

This concludes today's call. Thank you for attending. You may now disconnect.