Good morning, and welcome to the Sonic Automotive Third Quarter 2021 Earnings Conference Call. This conference call is being recorded today, Thursday, October 28, 2021. Presentation materials which accompany management's discussion on the conference call can be accessed at the company's website at ir.sonicautomotive.com. At this time, I'd like to refer to the safe harbor statement under the Private Securities and Litigation Reform Act of 1995. During this conference call, management may discuss financial projections, information or expectations about the company's products or market or otherwise make statements about the future. Such statements are forward-looking and subject to a number of risks and uncertainties that could cause actual results to differ materially from the statements made. These risks and uncertainties are detailed in the company's filings with the Securities and Exchange Commission. In addition, management may discuss certain non-GAAP financial measures as defined by the Securities and Exchange Commission. Please refer to the non-GAAP reconciliation tables in the company's current report on Form 8-K filed with the Securities and Exchange Commission earlier today. I would now like to introduce Mr. David Smith, Chief Executive Officer of Sonic Automotive. Mr. Smith, you may begin your conference.

Thank you very much, and good morning, everyone. Welcome to Sonic Automotive's Third Quarter 2021 Earnings Call. As mentioned, I'm David Smith, the company's CEO. Joining me on the call today is our President, Jeff Dyke; our CFO, Mr. Heath Byrd; our Executive VP of Operations, Mr. Tim Keen; our Chief Digital Retail Officer, Mr. Steve Wittman; and our Vice President of Investor Relations, Mr. Danny Wieland. We're very excited to announce another record-breaking quarter. This performance would not have been possible without the amazing effort and execution by our Sonic and EchoPark teammates. Congratulations, and thank you all. We would also like to thank our customers, manufacturer and vendor partners for helping us achieve another record quarter. During the third quarter of 2021, Sonic delivered another quarter of record revenue and an 11th consecutive quarter of year-over-year EPS growth. On a consolidated basis, we posted record third quarter revenues of $3.1 billion, up 21% and record third quarter gross profit of $472 million, up 25%, driven by strong performance across the board and new and used fixed operations in F&I. Going beyond our top line growth, our third quarter results continue to validate our permanent expense reductions, achieving record third quarter SG&A expense as a percentage of gross profit of just 68.1%. On a Franchised Dealerships segment basis, though, SG&A as a percentage of gross profit was just 60.1%, a 760-basis point decrease year-over-year and down from 76.9% in the third quarter of 2019. Turning to earnings, we reported record third quarter pre-tax income from continuing operations of $112 million, up 39% year-over-year and earnings from continuing operations of $85 million or $1.96 per diluted share. Diving deeper into our core Franchised Dealerships segment, third quarter 2021 revenues were $2.4 billion compared to $2.2 billion in the prior year, which reflects the ongoing recovery in consumer demand we've seen since the height of the pandemic. On a same-store basis, Franchised Dealerships third quarter revenues were up 11% year-over-year, while gross profit improved by 27%, driven by a record new and used vehicle gross per unit, a 21% increase in customer pay fixed operations gross profit, and all-time record Franchised segment F&I gross profit per retail unit, up $2,303, up 27% from the third quarter of 2020. As a result of ongoing supply chain disruptions that limited new vehicle production and inventories, we believe that third quarter new vehicle unit sales volume was negatively impacted by the low supply of new vehicle inventory despite continued consumer demand. Our Franchised Dealerships new vehicle inventory was approximately 2,400 units or just a 10-day supply down from nearly 13,000 new vehicles at this same time last year. Comparatively, used vehicle inventory was in line with our target level of 27 days supplying or 8,200 units. Turning now to our EchoPark business. We reported all-time record quarterly revenues of $663 million, up 72% from the prior year and representing our fifth consecutive quarter of record EchoPark revenues. We achieved record third quarter EchoPark retail sales volume of 21,255 units, up 41% year-over-year. During the third quarter of 2021, EchoPark market share increased 110 basis points to approximately 4% of the one to four year-old vehicle segment in our current markets. At the end of the quarter, EchoPark used vehicle inventory was approximately 9,800 units for a 41-day supply. For the third quarter, we reported an EchoPark pre-tax loss of $32.9 million and adjusted EBITDA loss of $28.5 million. This includes new market-related losses of $18 million and $16.8 million, respectively. The effects of new vehicle inventory shortages have continued to drive used vehicle wholesale pricing higher, which negatively impacted EchoPark margins and profitability in the near term. While we continue to strategically manage our pricing and volume amid this temporary disruption in the used market pricing environment, we remain very confident that EchoPark margins and profitability will rebound once these market conditions normalize, which we anticipate will occur in mid-2022. Despite these short-term challenges, we continue to believe in the long-term potential of the EchoPark brand and remain very committed to growing our nationwide distribution network. With our progress to date, we remain confident in attaining our goals of 25% population coverage by the end of 2021 and 90% population coverage by 2025. In addition, the launch of our proprietary digital retail platform at EchoPark continues to progress, and we remain on track to go live by the end of this year and roll out to our entire network in early 2022. As we announced earlier this month, the EchoPark team is pleased to welcome Dino Bernacchi, Chief Marketing Officer, and Thien Truong as Chief Revenue Officer. The addition of these key roles to our team reflects our continued focus on executing our long-term growth plans at EchoPark, and we are excited to see their expertise contribute to EchoPark's promising future. Returning now to our franchise business. We recently announced several strategic acquisitions to further accelerate our growth plans. In September, we signed a definitive agreement to acquire RFJ Auto Partners, a top 15 U.S. dealer group by total revenues. With 33 locations in seven states and a portfolio of 16 automotive brands, the transaction will add six incremental states to Sonic's geographic coverage and five additional brands to our portfolio, including the highest volume, Chrysler Dodge Jeep RAM dealer in the world and Dave Smith Motors. This acquisition, which is expected to close in December of this year, is projected to add $3.2 billion in annual revenues to the company, which are incremental to Sonic's previous stated target of $25 billion in total revenues by 2025. In addition to RFJ Auto during the third quarter, we announced the acquisition of Bobby Ford, Audi, Subaru, and Volkswagen franchises in Colorado, further enhancing our automotive sales and service network in that state. More recently, we continued the expansion of our Franchised Dealerships network with the acquisition of Bobby Ford, Chrysler Dodge Jeep RAM in the Greater Houston market. Turning now to our balance sheet. We ended the third quarter with $618 million in available liquidity, including approximately $320 million in cash and $425 million on hand. More recently in connection with our pending acquisition of RFJ Auto, we announced a significant upside to our credit facilities, increasing total capacity to $2.95 billion and completed an oversubscribed senior note offering with an aggregate principal amount of $1.15 billion, capitalizing on favorable market conditions and an upgraded corporate credit rating to refinance our existing debt maturities at attractive terms with lower borrowing costs. These transactions demonstrate the strength of our business and positive outlook for the future as we continue to expand our nationwide reach and maximize operating efficiencies across our operations. With our improved balance sheet and additional liquidity resources, we believe Sonic is well positioned to pursue further growth opportunities in our Franchised Dealerships business, as well as to keep executing on our EchoPark growth plans. Lastly, given our strong balance sheet, I'm pleased to report that our Board of Directors approved a quarterly cash dividend of $0.12 per share, payable on January 14, 2022, to all stockholders of record as of December 15, 2021. In summary, our quarterly results reflect Sonic's continued operating improvements despite industry-wide challenges stemming from the pandemic. These results demonstrate ongoing strong consumer demand, tremendous improvements in our Franchised Dealerships performance, our success in maximizing operating efficiencies throughout our operations, and our teammates' unwavering dedication to delivering for our guests. Going forward, we will continue to execute on our strategic growth plans in both our Franchised Dealerships and EchoPark business segments, including the rollout of our new digital platform beginning this quarter. We believe that by following this course, we will continue to achieve strong revenue growth, increased profitability, and build long-term value for our shareholders. This concludes our opening remarks, and we look forward to answering any questions you may have. Thank you very much.

Thank you. Our first question today comes from John Murphy of Bank of America. John, your line is open. Please go ahead.

Good morning, guys. I just wanted to ask a first question around capital allocation. Obviously, the acquisition of RFJ is sort of a major re-entry into the acquisition realm on the new vehicle franchise side that you kind of steered clear of for a while. Just curious, as you think about the cascade of capital that business generates and redeployment of it, how do you think about the priorities now? Because previously, it's kind of been all EchoPark and then internal reinvestment and other shareholder actions. But how should we think about that now? Because this is a big one, obviously, right? It's like a good deal, but it's a very big one, and it might signal our transition in strategy here.

This is David Smith. I think that we need to emphasize the unique nature of the RFJ acquisition. And I'll ask Jeff Dyke to expand on that. But it's we think, a fantastic value and a great use of our cash.

Yes, John. First of all, in the last couple of years, call it four or five years, we've just not been in a position liquidity-wise to go out and expand both EchoPark and our Franchised business. It was never that we didn't intend to expand our franchise business; that was always there, but we were busy shoring up our balance sheet, paying off debt, and positioning ourselves so that when the day did come and the consolidation did start – restart, as I should say, in the industry, we can take advantage of that. And we've done that. Rick Ford and I go back 25 years. We worked together at AutoNation. We certainly work together at Sonic Automotive. We recruited here, along with his management team. And so as you look at capital allocation, we portend I know people want to comment here. But at the end of the day, we have the ability now to battle two fronts. We're going to continue to grow our franchise business. We have other acquisitions that we're planning that we've been working on. And we're very excited about growing our EchoPark business. As David said in his opening notes, we're going to have 25% coverage of the market by the end of this year, and we're on track to have 90% coverage of the market by the end of 2025. And so that's a really exciting time for us, in particular, if you're an investor in Sonic Automotive because of EchoPark and the growth that we see there. We're very, very excited about the brand. So we're going to fight both battles. When there's an opportunity for us to add a franchise business and it meets our needs and where we are geographically, then we'll do that. And then, of course, we've been very clear and upfront about what we're going to do with EchoPark and our growth model there.

Yes. I'll just reiterate that your point is exactly right. We have a strong balance sheet and the internal resources to fight both battles. We've always been a consolidator and a growth on the franchise side. We now just have the ability to do that a little bit more aggressively. On the EchoPark side, it's a capital-light business model. It doesn't take that much capital to continue growing that, so that will be one of our priorities, obviously. We will be looking at opportunistic acquisitions, the ones that fit, that are accretive and also allow us to do that without having a material impact on our leverage ratio. We don’t intend to leverage up to do another large deal anytime soon. We have a ceiling of 3.5. We’ll never go over that. If you look at the RFJ acquisition, it’s less than one turn on our most restricted leverage ratio. So we’re going to continue to maintain that strong balance sheet. After that, even included with that is obviously investing in the businesses on both sides. That includes facilities. We’re doing significant investments in our digital retail platform. We’re also investing in technologies that will enable us to continue these efficiencies and reduce our SG&A like robotic process automation, things that will actually continue to get that SG&A as a percentage of gross down. And then, of course, the return to capital to shareholders; we will continue our regular dividend program, and we will opportunistically look at share repurchases. We think the price we think this year is greatly undervalued. And so we will always continue looking at share repurchase as an opportunity to return capital to shareholders.

Okay. And then just – that's very helpful. I mean then a follow-up. I mean, should we view this acquisition and the pickup in the pace or the focus here on new dealership acquisitions as maybe a sign that you may be leaning in the direction of separating EchoPark? Or is that reading too much into this, and that’s not associated with this review process of alternatives for EchoPark?

Yes, this is David Smith. We cannot comment any further on our previously disclosed announcement about EchoPark, and we’ll just leave it at that, if you will, please. We’re just not legally allowed to expand on it.

Got you. Okay. And then just lastly on EchoPark. I mean it seems like you guys are highlighting the tightness in the used market as a little bit of a disruptive force there for EchoPark, but in your core your new vehicle franchise dealers and other new vehicle franchise dealers, the used business has been doing fairly well. So I’m just curious as far as why you think that is? Is it just a question of sourcing more from auctions and you just have better flow from trade-ins, it’s not disruptive to the franchised used side of the equation? And what’s the delta in the two businesses there? And how long do you think that lasts?

Yes. So John, this is Jeff. No question. I mean the franchise business, we’re 80%, 85% trades or what we’re retailing at the EchoPark side, we’re buying 80%, 85% of our inventory through auctions because that’s where the one to four year-old models are. It doesn’t mean we’re not trying to buy off the street. That represents about 12% of our overall business and continues to be in that range. But we’re – if I could refer you to Slide 20, if you look at that, you can see some of the things we’ve done from July to September to mitigate margin loss. We have raised our prices a bit in EchoPark. And we expect this – this is going to be a little bit bumpy. And we expect the next two to three quarters we’ll begin to see the separation as new car inventory comes back between wholesale prices and retail prices. But it’s a really exciting time for us at EchoPark. There’s a lot of great things that we’re doing. And I was talking – like I said earlier, by the time we get to 2025, you got 90% coverage of the country. We’re selling only 600,000 cars. And the most exciting thing is as when we get to the end of this quarter, we’re going to launch our new website and e-commerce platform, and I’ll let Steve Wittman comment just a few comments on that.

Yes, sure. Absolutely, we will launch our new echopark.com in this quarter with what we believe is the best in the industry into a retailing tool. And what that means is that the consumer will be able to go end-to-end online with a real deal, paying perfect payments and financing options and payment options. We’ll have real online document signing, which is in the experience and the consumer experience online, which nobody else in the industry has. Lastly, we’ll be able to let the consumer kind of go that hybrid model, where they can start online and finish in store. Our data tells us that about 75% of consumers really want that hybrid model. Our digital retailing tool will enable both end-to-end and hybrid. And really, this is enabled without any human involvement. So the sale is done using AI as well as robotic process automation. So net-net, we’re on track to deliver. We’re delivering in this quarter and it will be an accelerator to our business.

So John, whether you’re an investor for the franchise stores or for EchoPark combined, it’s just an incredibly exciting time in Sonic Automotive. We’re going to grow the franchise side of the business and allocate capital accordingly. We’re going to continue to press on the accelerator for EchoPark. We look at these next few quarters as an opportunity to look at a few other things. We’re practicing – we’re testing a five year-old model now in a couple of stores, expanding the mileage range, maybe up to 55,000 to help mitigate the next couple of quarters. But overall, we’re just not going to change our strategy. When you see where we were before all of this hit, our EBITDA was growing nicely, and we expect that to continue to come back just as soon as we have a gap between the wholesale and retail pricing. So new cars days’ supply are going to be tough, certainly through the fourth quarter and in first quarter. But there would be some trickle up in terms of days’ supply as we move into the second quarter, and the third quarter of next year. And hopefully, we get back to that 20-25 days’ supply range, which is historically low, but that gets the job done in terms of creating the gap of wholesale to retail for us.

Yes. This is David Smith. You have to remember that we’re – as far as EchoPark, as we’re growing market share and growing our footprint. And so this is an investment in that. And so when the market reverts back to what the normal traditional market, you got to remember, some of our EchoPark stores prior to this unusual situation we have right now in the wholesale market were some of our most profitable stores in our entire company. So you’ll see it pop back up here shortly as the market corrects.

And sorry, just one follow-up. I mean, Jeff, why not drop to a five to six year-old vehicle, that’s a high-quality vehicle that you can represent well and kind of be consistent with your MO of what you’re trying to offer the consumer there to kind of alleviate some of the pressure on inventory or supply in EchoPark?

Yes. We’re looking at, in particular, five year-old; it adds complexities, John, in terms of reconditioning and the amount of time. Remember, EchoPark is all about buy car, transport the car, recon the car, merchandise the car and moving like 12 days to getting on the frontline, it’s gone. So that 20-day frontline supply and that 10-day pipeline supply is critical to us keeping our expenses where they need to be. You got to have a little bit of a different technician, a little bit of a different recon process, but we sell one to eight in the San Antonio market. And the volume really hasn’t adjusted there, and our margins are positive. So there are some things that we’re going to pile around here over the next quarter or so. And it might be that when we come out of this, EchoPark model is a one- to five year-old model under 60,000 miles; we’re working on that, and we’ll see how that goes. We’re just – we’re not going to disrupt our entire model for this sort of black swan event, if you will, that’s happened in my 25 years is really at this meant the time has never happened. And it just makes no sense that we know the new prime inventory is coming back. It’s not going to come back to pre-pandemic levels. I think we all know that and want that because we’re ensuring the high margins on the new car side. But it’s going to come back. It’s not going to stay at eight to 10-day supply; we’re not going to have 2,000 cars on the ground in our franchise stores. We’ll get back to 13,000, 14,000 cars, and things will return to normal. And that happens that gap comes back, watch the EBITDA at EchoPark; it will skyrocket given the number of stores that we now have open and the amount of coverage that we’ll have by the end of the year and next year.

And one more thing I think it’s unappreciated or underappreciated that the perceived headwind to the franchise business as new and used margins revert toward a normalized wherever the new normal go-forward level, and it’s that’s an absolute tailwind to launch EchoPark back on its previous trajectory, both from a profitability perspective and incremental volume perspective because of those fast turns that load a supply, we’ve really gained a tremendous pricing advantage once the wholesale price increases moderate and then ultimately decline.

Very helpful, guys. Thank you so much.

Thank you. Our next question today comes from Rick Nelson of Stephens Inc. Rick, your line is open.

Hi, thanks. Good morning. I’d like to follow up on Slide 20. The adjusted pricing, I’m curious now how your pricing compares to the overall market and the EBITDA while shows that have narrowed, can we take the September EBITDA loss and carry that forward? Or do you think you can continue to narrow the loss from the September levels?

So this is Jeff. We’re going to continue to narrow the loss. We were – traditionally, EchoPark’s price in the 94.5% to 95% of market range. We’re probably in the 98% to 98.5% range today. And we’ll continue to narrow that. That’s not – it’s not just the price that’s going to narrow that; it’s also some of the other moves that we’re making, buying more cars off the street, expanding to that five-year model. A couple of those things will also generate higher margins. And of course, in the long run, we believe that the EchoPark front-end margin will end up naturally being in the positive. It won’t be always negative $300 or $400. But as the brand takes hold across the country as we expand the brand across the country. That’s why Dino, Tim, and the whole entire team are here. We’re really looking at elasticity of pricing and how we can continue to have the great revenue growth, the great volume growth, and the EBITDA growth by doing some of those things. So a combination of – will continue through the fourth quarter of narrowing the EBITDA loss. And then – and that will probably continue into the first quarter, along with some of the other changes that we’re making.

And I’m not sure if you can answer this, but the challenges in the wholesale market if they continue, does that change the timeline for EchoPark and the exploration of strategic alternatives or executing on that?

No timelines have changed. We’re still executing on our plan. We’re still executing on our strategic alternatives, as David Smith said earlier. And other than that, there’s no further comments; there just no timelines have changed at all. The only thing that I would tell you is that we’re sort of going to have a convergence on EBITDA in the year 2022. That’s what we said. And given what’s going on in the wholesale market, that probably pushes back to the end of the year now versus being the entire year.

And Rick, this is David. I think, again, you have to look at this short period of time in this unusual market. It’s just – again, an investment in the brand at EchoPark and growing our footprint, and then we’re just plowing through this and then we’re going to come out the other side of it. And as Jeff and the group have been saying, we’ll have a group of stores that are going to be highly profitable in the future.

Just for that also, like if you give more color on the RFJ acquisition, the multiple you paid, the quality of the stores, the management that’s coming along or might not be coming along? Any commentary there would be helpful.

So we visited all of the RFJ stores, Tim Keen, myself, David, the whole team, we’ve been in the last couple of weeks living on the road; we visited all the stores. The entire management team is coming along for the ride. Their general managers, the regional vice presidents who also our solutions, they worked for us at one point in time; Myron Heronema, who’s their COO, also, who is staying. And of course, Rick Ford, their leader is staying. So we were recently out on the West Coast at their general annual meeting with their general management controllers. We’re so excited about this. We kind of walk into one of their stores, and it feels like a Sonic store; they run their playbooks very similar to us. And it’s because their DNA comes from Sonic Automotive. They are a fantastic leadership team. And we just – we’re very excited. We always want more talent on our team. And that’s strictly important to us and adding that talent to this team is just going to be great. This is a perfect fit for us. Given the multiple in the mid-5s, we think that’s a really good deal for us. And then there are synergies that we have kind of day one synergies in the $12 million to $14 million range and then long-term synergies in the $20 million to $30 million range when you put the companies together. So it’s just a really, really exciting time. We looked at a lot of other big deals that were done, and this one was just the best fit for us.

Yes. This is David Smith. I just would add that we’ve already learned that some of the processes that the RFJ team uses that what’s very exciting is, is the opportunity to implement some of their processes into our stores nationwide; they could be a huge boost to our profitability in the future, which we haven’t even figured in as part of the synergy.

And particularly, the small-town USA stores, they just do a fantastic job in the smaller towns and we look forward to expanding that to some of our smaller town stores, although, we own a lot. But it certainly opens up allies for us to add more revenue in those types of markets.

Great. Thanks for that. Also, GPU was a big driver on the franchise side. If you could speak to the GPU exit, right, does the inventory came down, that in fact the GPU increase and the exit rate that as we put in the 4Q and the recovery of the several some parts, do you think that, that is sustainable?

First of all, on the service and parts question, yes, it’s a huge tailwind for us. Our warranty was only off 9%, I think, for the quarter. Our customer pay was up 21%. California lags, all of that; we're going to get a big tailwind for California as they begin to open up as well. So the parts and service business is fantastic for us and continues to be great. We don't – we see that as a big tailwind to us as we move into next year and the year after. In terms of new car GPUs, they just keep getting stronger. I don't know where the ceiling is. October's numbers are exceptional, better than what you're seeing in the – what you saw in the third quarter for us. And I just – one of the things that I think is going to happen is that manufacturers have gotten really wise to this. They're not going to bring inventory levels back to the levels they were before. We're going to have sustainable new car GPU growth into the future. And I just don't see it – it's never going to go back to pre-COVID. I don't want to say never, but it's very unlikely that it's going to go back to pre-COVID levels. We're going to enjoy great our new car front-end margins for the foreseeable future.

Yes. On the fixed side, it's really amazing. You mentioned the fixed ops. Even if you compare to 2019, we're still up 20%. So fixed ops and the customer pay is really coming back strong.

That's great. Thanks for that. Thanks, guys, for the color. Good luck.

You bet. Thank you.

Our next question today comes from Rajat Gupta of JPMorgan. Your line is open. Please proceed.

Thanks for taking the question. I just had a follow-up on the used vehicle franchise side. I'm not sure if I missed your comment earlier, but 11% below 3Q 2019 levels. Just curious – I mean you saw a much stronger results at peers. So just curious as to the disconnect there? Anything specific to the company that might be driving that, maybe sourcing or regional mix? Just the first comment on that would be helpful.

Yes, I think it's more brand mix. I think if you look at us and Steve, they've got a real high-line brand mix, and both of us were a little bit flat to the prior year versus some of the others. And that – a lot of that is just leased. There's not a lot of off-lease cars coming back in our high-line stores. And so the sourcing of that inventory is difficult. And we're trying to balance the volume and the excellent margin growth that we saw in the quarter. We're very comfortable that we can sustain the margin levels that we're at. I'm not so sure that the industry can sustain the used car levels, margin levels that they're at along with a good balance in growth and volume. As the inventories come back in the high-line stores, in particular from off-lease, which is a big source of pre-owned and certified pre-owned inventory for us, that will make a big difference in terms of our growth. So that's what drove that.

And adding to that, this is Danny. I think that one of the things that if you look at where margins are, you look at GPUs where we are today and where we expect to be longer term and the mix and the sustainability of earnings based on those; we have a lot of things that are headwinds based on the brand mix, lower lease rate, lower lease returns, frame mix. And so I think that our selling specific earnings opportunity to sustain at these levels with the expense reductions being put in place looks pretty good, I think, in 2022 and not just that, but beyond in 2023 as we return to a more normalized environment.

Understood. That's helpful. And just on F&I, really good improvement here over the last few years, particularly after the JM&A partnership. It was as to if you can unpack some of the drivers quarter-to-quarter on the F&I uptake? And just how we should be thinking about the go-forward opportunity there?

Yes. So it continues to go, right. Our warranty penetration on the franchise side is what is a big driver of that improvement. And I give a lot of that credit to our team, internally Richard O'Connor, Tim Keen, and that whole team is really focused on driving F&I for us. I also give a lot of credit to JM&A. They've done a fantastic job, a great business partner. And as you stated over the last three or four years, they've just done a – they've done an outstanding job with us. Very stable workforce in terms of our F&I leaders. We just have very, very little turnover. The company turnover is just exceptional, right? Our general management turnover I think will be less than 3% this year. And so we're in really, really good shape from an F&I perspective. And I expect that our F&I numbers will just continue to improve. We're seeing that in October. I don't know what the ceiling is. There's one, I think, or two of the other publics are out ahead of us, and we'll go chase that down as well. But I really see nothing but upside from an F&I perspective moving forward.

Understood. This is lastly on the online platform coming up later this year, in early next year. Any preview on that platform? We've obviously had a lot of your peers come out with their platforms. How do you plan to differentiate what are going to be like key features? Any quick preview on that would be helpful. Thanks.

Yes, sure. So we actually compare ourselves versus the best-in-class competition out there. We looked at 10 different components in the consumer journey that were really meaningful to the consumer. And we believe we deliver significant advantage versus the other guys, whether it's a real contract that the consumer can sign online, any perfect payments, shopping a lender network of our preferred lenders, giving the consumer the ability to sign the real documents online, not documents that they'll have to sign again when they come in store. And then also the omnichannel shopping ability. So the ability to stop halfway online and finish in store; we know most consumers want to do that. Our new platform enables that. So you can contain your progress, and then you can really do it in a seamless way, picking it up in a seamless way when you go to the dealership. It has a great customer experience, and a customer experience that we believe will reduce the time in store so the customer will be more satisfied and also make our sales process more efficient. Our sales folks will be able to sell more cars because they're not spending three or four hours in executing the deal. So we've taken our time here. We've learned from others, and we believe we're going to be the best, and we leverage that to accelerate our business.

Yes. I think you'll remember, we really slowed down because we just did not have the expertise until Steve and his team showed up. So last year, we said, we're going to slow down. Everybody else launched – and part of our process was to go on everybody's site and back hours. I don't care if it was CarMax or Carbonear or AutoNation or whoever, we went and bought parts from everybody to see how everything works. And we felt like we could build a better tool for the consumer and the experience, and we've done that. And so we'll have a day where we share that tool with the investment community and really get you guys into the tool once you use it; it's self-intuitive. I mean just it's very simple to work. And I think we're looking forward to getting the launch. I think we're going to launch our Charlotte store in the North Carolina market in December. And then in January and February, we'll launch the rest of the platform.

Yes. The only other point to make is this will be entirely automated. So we will have people in the background doing the deal. It's automated based on the different API calls as the consumer goes through the journey. Like I said before, we're using artificial intelligence to help with that. We're also using robotics process automation to create the right documents and to create those deals. So no human involvement. Of course, if the consumer wants human involvement in, we'll let them. But our system is really an automated system that lets the consumer seamlessly buy a car, and this is maybe three steps, three simple steps.

Got it. Great. Thanks for all the color and good luck.

You bet. Thank you.

Thank you. We have no further questions in the queue. So I'll hand back to David Smith for closing remarks.

Great. Thank you very much, and thank you everyone, for joining us on the call, and have a great week. Talk to you later.

This concludes today’s call. Thank you for joining us. You may now disconnect your lines.