Equibles

6-K

Zenvia Inc. (ZENVF)

6-K 2024-11-19 For: 2024-09-30
View Original
Added on April 06, 2026

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13a-16 OR 15d-16 UNDER

THE SECURITIES EXCHANGE ACT OF 1934

For the month of November 2024.

Commission File Number 333-

Zenvia Inc.

(Exact name of registrant as specified in its charter)

N/A

(Translation of registrant’s name into English)

Avenida Paulista, 2300, 18th Floor, Suites 182 and184

São Paulo, São Paulo, 01310-300

Brazil

**(**Address of principal executive office)

Indicate by check mark whether the registrant files or will file annual reports under cover Form 20-F or Form 40-F.

Form 20-F x Form 40-F ¨

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ¨

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ¨

Zenvia Inc.<br><br> <br>Unaudited Interim condensed consolidated financial statements as of September 30, 2024

Contents

Unaudited interim condensed consolidated statement of financial position 1
Unaudited interim condensed consolidated statement of profit or loss and other comprehensiveincome 3
Unaudited interim condensed consolidated statement of changes in equity 4
Unaudited interim condensed consolidated statement of cash flows 5
Notes to the unaudited interim condensed consolidated financial statements 6

Zenvia Inc.

Unaudited interim condensed consolidated statement of profit or loss and other comprehensiveincome for the three and nine-months periods ended September 30, 2024 and 2023

(In thousands of Reais)

Assets Note September 30, 2024 December 31, 2023
Current assets
Cash and cash equivalents 5 102,662 63,742
Trade and other receivables 7 195,882 148,784
Recoverable assets 8 29,585 28,058
Prepayments 5,755 5,571
Other assets 8,717 4,176
Total current assets 342,601 250,331
Non-current assets
Restricted cash 6 6,072 6,403
Prepayments 561 1,109
Other Assets 10 10
Judicial Deposit 14 24,396 -
Deferred tax assets 20 129,400 91,971
Property, plant and equipment 9 19,685 14,413
Intangible assets 10 1,323,744 1,347,327
Total non-current assets 1,503,868 1,461,233
Total assets 1,846,469 1,711,564
1
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Liabilities Note September 30, 2024 December 31, 2023
Current liabilities
Trade and other payables 11 437,435 353,998
Loans, borrowings and debentures 12 69,855 36,191
Liabilities from acquisitions 13 100,994 134,466
Employee benefits 49,081 50,085
Tax liabilities 17,969 18,846
Lease liabilities 1,769 2,056
Deferred revenue 14,325 11,547
Taxes to be paid in installments 70 185
Total current liabilities 691,498 607,374
Non-current liabilities equit
Liabilities from acquisitions 13 179,750 160,237
Loans and borrowings 12 47,072 51,605
Provisions for tax, labor and civil risks 14 - 1,721
Lease liabilities 1,484 752
Employee benefits 1,961 615
Derivative financial instruments 22 38,599 -
Taxes to be paid in installments 276 313
Total non-current liabilities 269,142 215,243
Equity 16
Capital 1,007,522 957,525
Reserves 215,762 247,464
Foreign currency translation reserve 1,446 3,129
Other components of equity 283 283
Accumulated losses (339,389) (319,591)
Equity attributable to owners of the  Company 885,624 888,810
Non-controlling interests 205 137
Total equity 885,829 888,947
Total equity and liabilities 1,846,469 1,711,564

See the accompanying notes to the interim condensed consolidated financial statements

2

Three months ended September 30,<br><br> <br>(Restated)* Nine months ended September 30,<br><br> <br>(Restated)*
Note 2024 2023 2024 2023
Revenue 17 284,449 218,597 728,244 590,563
Cost of services 18 (194,639) (147,662) (470,042) (370,293)
Gross profit 89,810 70,935 258,202 220,270
Operating expenses ****
Sales and marketing expenses 18 (28,075) (29,252) (81,435) (81,501)
General and administrative expenses 18 (30,602) (29,696) (95,165) (98,491)
Research and development expenses 18 (12,514) (14,898) (41,381) (40,011)
Allowance for expected credit losses 18 (4,559) (2,654) (11,454) (24,631)
Other income and expenses, net 18 3,812 (1,237) (10,594) (1,773)
Operating gain (loss) 17,872 (6,802) 18,173 (26,137)
Financial Income (Expenses) ****
Finance expenses 19 (32,649) (19,885) (137,782) (55,734)
Finance income 19 62,962 8,520 70,434 15,132
Financial Income (Expenses), Net 30,313 (11,365) (67,348) (40,602)
Profit (loss) before taxes 48,185 (18,167) (49,175) (66,739)
Income Tax and Social Contribution ****
Deferred income tax and social contribution 20 7,335 7,323 37,429 26,962
Current income tax and social contribution 20 (3,071) (1,013) (7,998) (4,019)
Total Income Tax and Social Contribution 4,264 6,310 29,431 22,943
Profit (loss) of the period 52,449 (11,857) (19,744) (43,796)
Loss attributable to: ****
Owners of the Company 52,621 (11,943) (19,798) (44,008)
Non-controlling interests (172) 86 54 212
Loss per share (expressed in Reais per share) ****
Basic 21 1.054 (0.302) (0.396) (0.001)
Diluted 21 1.054 (0.302) (0.396) (0.001)
Other comprehensive income ****
Cumulative translation adjustments from operations in foreign currency 3,634 (175) (1,683) 1,350
Derivative financial instruments - (986) - (986)
Gain from variation of equity interest in subsidiary - - - (306)
Total comprehensive loss for the period 56,083 (12,664) (21,427) (44,066)
Total comprehensive loss attributable to: ****
Owners of the Company 55,911 (12,746) (21,481) (44,278)
Non-controlling interests (172) 82 54 212

See the accompanying notes to the interim condensed consolidated financial statements.

3

Zenvia Inc.

Unaudited interim condensed consolidated statement of changes in equity

For the nine months period ended September 30, 2024 and 2023

(In thousands of reais)

Other comprehensive income
Capital Capital reserve Retained earnings (loss) Foreign currency translation reserve Other components of equity Attributable to owners of the Company Non-controlling interests Total equity
Balance at January 1, 2023 957,525 244,913 (258,587) 9,485 - 953,336 (96) 953,240
Loss for the period (Restated)* - - (44,008) - - (44,008) 212 (43,796)
Gain from Variation of equity interest in subsidiary - - - - (306) (306) - (306)
Cumulative translation adjustments from operations in foreign currency - - - 1,350 - 1,350 - 1,350
Share-based compensation                              **** - (1,259) - - - (1,259) - (1,259)
Issuance of shares - 23 - - - 23 - 23
Issue of shares related to business combinations - 185 - - - 185 - 185
Balance at September 30, 2023 957,525 243,862 (302,595) 10,835 (306) 909,321 116 909,437
Balance at January 1, 2024 957,525 247,464 (319,591) 3,129 283 888,810 137 888,947
Loss for the period - - (19,798) - - (19,798) 54 (19,744)
Other components of equity - - - - - - 14 14
Cumulative translation adjustments from operations in foreign currency - - - (1,683) - (1,683) - (1,683)
Capital increase from private placement investments (Note 16) 49,997 (49,159) - - - 838 - 838
Share-based compensation - 11,835 - - - 11,835 - 11,835
Issuance of shares - profit-sharing program - 5,622 - - - 5,622 - 5,622
Balance at September 30, 2024 1,007,522 215,762 (339,389) 1,446 283 885,624 205 885,829

* See Note 1.b for the discussion relating to the adjustments

See the accompanying notes to the interim condensed consolidated financial statements.

4

Zenvia Inc.

Unaudited interim condensed consolidated statement of cash flows

For the nine months period ended September 30, 2024 and 2023

(In thousands of reais)

For the nine months period ended September, 30
Note 2024 2023<br><br> <br>(Restated)*
Cash flow from operating activities
Loss for the period (19,744) (43,796)
Adjustments for:
Income tax and social contribution (29,431) (22,943)
Depreciation and amortization 18 69,667 64,536
Allowance for expected credit losses 7 11,454 24,631
Provisions for tax, labor and civil risks 14 (18,898) 3,260
Provision for bonus and profit sharing 27,845 12,145
Share-based compensation 4,088 (1,402)
Provision for earn-out and compensation - 631
Interest from loans and borrowings 12 14,117 17,652
Interest on leases 458 300
Exchange variation loss (gain) (1,821) 1,607
Loss on write-off of intangible assets - 353
Gain (loss) on write-off of property, plant and equipment 168 323
Effect of hyperinflation 3,435 1,531
(Decrease)/ Increase of fair value of derivative financial instruments (10,559) 837
Changes in assets and liabilities ****
Trade and other receivables 7 (57,027) (78,561)
Prepayments 364 1,540
Other assets (20,944) (1,935)
Suppliers 79,066 163,706
Derivative financial instruments - 986
Employee benefits (14,134) 907
Other liabilities 40,557 22,607
Cash from operating activities 78,661 168,915
Interest paid on loans and leases (13,304) (16,490)
Income taxes paid (3,505) (4,044)
Net cash flow from operating activities 61,852 148,381
Cash flow from investing activities ****
Redemption of interest earning bank deposits - 8,160
Restricted cash 6 331 -
Acquisition of property, plant and equipment 9 (9,520) (2,488)
Acquisition of Intangible assets 10 (39,204) (38,742)
Net cash used in investing activities (48,393) (33,070)
Cash flow from financing activities ****
Capital Increase 16 49,997 -
Proceeds from loans and borrowings 12 68,551 -
Payment of debt issuance costs 12 1,333 -
Payment of borrowings 12 (41,893) (61,663)
Payment of lease liabilities (1,784) (1,406)
Payments in installments for acquisition of subsidiaries 13 (50,687) (35,128)
Net cash from /(used in) financing activities 25,517 (98,197)
Exchange rate change on cash and cash equivalents (56) (850)
Net increase in cash and cash equivalents 38,920 16,264
Cash and cash equivalents at January 1 63,742 100,243
Cash and cash equivalents at September 30 102,662 116,507

* See Note 1.b for the discussion relating to the adjustments

See the accompanying notes to the interim condensed consolidated financial statements.

5 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

1. Operations

Zenvia Inc. (“Zenvia”) was incorporated in November 2020, as a Cayman Islands exempted company with limited liability duly registered with the Registrar of Companies of the Cayman Islands. These consolidated financial statements comprise the Company and its subsidiaries (together referred to as the “Company”). The Company is involved in implementation of a multi-channel communication of a cloud-based platform that enables organizations to integrate several communication capabilities (including short message service, or SMS, WhatsApp, Voice, WebChat and Facebook Messenger) into their software applications and with a combination of the Group Software as a Service (SaaS) portfolio providing clients with unified end-to-end customer experience SaaS platform to digitally interact with their end-consumers in a personalized way.

As of September 30, 2024, the Company has negative consolidated working capital in the amount of R$324,501 (current assets of R$ 366,997 and current liabilities of R$ 691,498), mainly arising from a reduction in the Company’s cash position as a result of payments made during the years related to business acquisitions, as described in item (b) to (d) below.

Zenvia’s Management focused in 2022 to increase gross profit and to take into place cost-cutting initiatives, such as the review of its corporate structure, which reduced the Company’s current workforce by 9% and is in line with the acceleration of the integration of acquisitions. While these actions were instrumental for the Company to deliver improved cash generation in 2024, management is committed to continue pursuing new operational efficiencies for the next 12 months. On top of the improvement in operations, the Company has announced in February 2024 the conclusion of several renegotiations with its creditors, including banks, debenture holders and holders of other liabilities related to past M&A activity. These renegotiations include an extension of payment terms on bank loans and debentures from up to 18 months to 36 months (final maturity December 2026), extension of liabilities related to past M&As from up to 36 months to up to 60 months (final maturity December 2028) and the possibility of converting certain M&A liabilities into Zenvia´s equity (potential conversion estimated at circa 65% of total M&A liabilities). Additionally, the Company announced in February 2024 that Mr Cassio Bobsin, Zenvia´s Founder and CEO, has injected a total of R$50,000 as new equity in the Company. During Q2 2024, the Company received two new credit lines from local banks in Brazil in the total amount of R$40,000, attesting the improved perception over the Company's credit profile. Management believes that the combination of the above mentioned initiatives and the expected future operating cash flow will be enough to cover for the Company's medium and long term financial obligations. Nevertheless, management will continue to seek to optimize the Company's working capital needs by renegotiating payment terms with suppliers and anticipating future revenues with clients. Considering the Company’s short-term financial contractual obligations and commitments after giving effect to the above-mentioned renegotiations and capital injection, management expects a cash outlay of R$70,306 for the next 12 months mainly for its existing short-term indebtedness as it becomes due, including interest, and payments due from acquisitions. Therefore, the Company believes its working capital and projected cash flows from operations will be sufficient for the Company’s requirements for the next twelve months. In addition to generating cash flow from operations, if necessary, it is probable that management will obtain new sources of financing that will enable the Company to meet its obligations. As a result of these factors, management continues to have a reasonable expectation that the Company will be able to continue operations in the foreseeable future.

6 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
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On February 6, 2024, Zenvia Brazil renegotiated the earnout with Movidesk, with a total balance of R$206,699 as of December 31, 2023. Payment terms have been extended to a total of 60 months, with final due date in December 2028, with Zenvia option to convert R$100.671 of total debt into equity, of which R$50,000 can be converted until December 31, 2025.The remaining balance can be converted once every 6 months, with total amount limited to 6 installments, from January 1, 2026, until the conclusion of the contract period.

b. Changes accounting policies – effect in consolidated statement of profit or loss, consolidated statement of changes in equityand cash flow

In December 2023, the Company identified that the allowance for expected credit losses and cost with amortization of intangibles was understated. The calculation was reassessed in the annual financial statements and Management has retrospectively revised the first nine months of 2023 for comparison purposes.

The retrospective changes in the comparative periods can be summarized as follows:

7 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- | | ● | Consolidated statement of financial position | | --- | --- | | | | | September 30, 2023 | | --- | --- | --- | --- | | | Originally<br><br> <br>presented | Effects of<br><br> <br>Change | After<br><br> <br>changes | | Assets | | | | | Trade and other receivables | 226,572 | (16,630) | 209,942 | | Total current assets | 391,683 | (16,630) | 375,053 | | Deferred tax assets | 115,778 | 3,019 | 118,797 | | Intangible assets and goodwill | 1,357,685 | (913) | 1,356,772 | | Total non-current assets | 1,489,937 | 2,106 | 1,492,043 | | Total assets | 1,881,620 | (14,524) | 1,867,096 | | Shareholders' equity | | | | | Accumulated losses | (288,071) | (14,524) | (302,595) | | Equity holders of the parent company | 923,845 | (14,524) | 909,321 | | Total equity | 923,938 | (14,524) | 909,414 | | Total equity and liabilities | 1,881,620 | (14,524) | 1,867,096 | | ● | Consolidated statement of profit or loss | | --- | --- | | | | | September 30, 2023 | | --- | --- | --- | --- | | | Originally<br><br> <br>presented | Effects of<br><br> <br>Change | After<br><br> <br>changes | | Cost of services | (369.380) | (913) | (370,293) | | Gross profit | 221,183 | (913) | 220,270 | | Operating expenses | | | | | Allowance for expected credit losses | (8,001) | (16,630) | (24,631) | | Operating loss | (8,594) | (17,543) | (26,137) | | Loss before taxes | (49,196) | (17,543) | (66,739) | | Deferred income tax and social contribution | 23,943 | 3,019 | 26,962 | | Total Income Tax and Social Contribution | 19,924 | 3,019 | 22,943 | | Loss of the period | (29,272) | (14,524) | (43,796) | | Loss attributable to: | | | | | Owners of the Company | (29,484) | (14,524) | (44,008) | | Loss per share (expressed in Reais per share) | | | | | Basic | (0.740) | (0,367) | (0.001) | | Diluted | (0.740) | (0,367) | (0.001) | | Other comprehensive income | | | | | Cumulative translation adjustments from operations in foreign currency | (2,549) | 3,899 | 1,350 | | Total comprehensive income (loss) for the period | (33,113) | (10,625) | (44,066) | | Owners of the Company | (33,325) | (10,625) | (44,278) | | 8 | | --- |

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- | | ● | Changes in equity | | --- | --- | | September 30, 2023 | | | | | | | | | | | | | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | | | | Originally<br><br> <br>presented | | | | Effects of<br><br> <br>Change | | | | | After<br><br> <br>changes | | | Capital reserve | Retained earnings (loss) | Translation reserve | Attributable to owners of the Company | Total equity | | Capital reserve | Retained earnings (loss) | Translation reserve | Attributable to owners of the Company | Total equity | | Balance at January 1, 2023 | 244,913 | (258,587) | 9,485 | 953,336 | 953,240 | - | 244,913 | (258,587) | 9,485 | 953,336 | 953,240 | | Loss for the period | - | (29,484) | - | (29,484) | (29,272) | (14,524) | - | (44.008) | - | (44,008) | (43,796) | | Cumulative translation adjustments from operations in foreign currency | - | - | (2,549) | (2,549) | (2,549) | 3,899 | - | - | 1,350 | 1,350 | 1,350 | | Issuance of shares | 1,215 | - | - | 1,215 | 1,215 | (1,192) | 23 | - | - | 23 | 23 | | Share-based compensation | 1,633 | - | - | 1,633 | 1,633 | (2,892) | (1,259) | - | - | (1,259) | (1,259) | | Issue of shares related to business combinations | - | - | - | - | - | 185 | 185 | - | - | 185 | 185 | | Balance at September 30, 2023 | 247,761 | (288,071) | 6,936 | 923,845 | 923,938 | (14,524) | 243,862 | (302,595) | 10,835 | 909,321 | 909,437 | | 9 | | --- |

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- | | ● | Cash flow | | --- | --- | | | | | September  30, 2023 | | --- | --- | --- | --- | | | Originally<br><br> <br>presented | Effects of<br><br> <br>Change | After<br><br> <br>changes | | Cash flow from operating activities | | | | | Profit (loss) for the period | (29,272) | (14,524) | (43,796) | | Income tax and social contribution | (19,924) | (3,019) | (22,943) | | Depreciation and amortization | 63,623 | 913 | 64,536 | | Share-based compensation | 2,497 | (3,899) | (1,402) | | Allowance for expected credit losses | 8,001 | 16,630 | 24,631 | | Increase of fair value of derivative financial instruments | - | 837 | 837 | | Other assets | (1,934) | (1) | (1,935) | | Other liabilities | 19,796 | 2.811 | 22,607 | | Cash generated from (used in) operating activities | 169,167 | (252) | 168,915 | | Exchange rate change on cash and cash equivalents | (1,102) | 252 | (850) |

2. Company’s subsidiaries
September 30, 2024 December 31, 2023
--- --- --- --- --- ---
Country Direct Indirect Direct Indirect
Subsidiaries % % % %
Zenvia Mobile Serviços Digitais S.A. Brazil 100 - 100 -
MKMB Soluções Tecnológicas Ltda. Brazil - 100 - 100
Total Voice Comunicação S.A. (i) Brazil - - - 100
Rodati Motors Corporation USA - 100 - 100
Zenvia México Mexico - 100 - 100
Zenvia Voice Ltda Brazil - 100 - 100
One to One Engine Desenvolvimento e Brazil - 100 - 100
Licenciamento de Sistemas de Informática S.A.
Sensedata Tecnologia Ltda. Brazil - 100 - 100
Rodati Services S.A. Argentina - 100 - 100
Movidesk S.A. Brazil - 98.04 - 98.04
Rodati Servicios, S.A. de CV Mexico - 100 - 100
Rodati Motors Central de Informações de Veículos Automotores Ltda. Brazil - 100 - 100

(i) The subsidiary was merged into Zenvia Brazil on July 1, 2024.

10 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
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These interim condensed consolidated financial statements for the nine months period ended September 30, 2024, have been prepared in accordance with IAS 34, the Company has prepared the financial statements on the basis that the interim condensed consolidated financial statements do not include all the information and disclosures required in the annual financial statements, and should be read in conjunction with the Company’s annual consolidated financial statements as at December 31, 2023.

The issuance of these interim condensed consolidated financial statements was approved by the Executive Board of Directors on September 18, 2024.

a. Measurement basis

The interim condensed consolidated financial statements were prepared based on historical cost, except for certain financial instruments measured at fair value. See item (d) below for information on the measurement of financial information of subsidiaries located in hyperinflationary economies.

b. Functional and presentation currency

These interim condensed consolidated financial statements are presented in Brazilian Real (R$), which is the Company’s functional currency. All amounts have been rounded to the nearest thousand, unless otherwise indicated.

The functional currency of the subsidiary Rodati Motors Corporation is the US Dollar. The indirect subsidiaries of the Company have the following functional currencies: Rodati Motors Central de Informações de Veículos Automotores Ltda. has the local currency, Brazilian Real (BRL), as its functional currency; Rodati Services S.A. has the local currency, Argentine Peso (ARG), as its functional currency; and Rodati Servicios, S.A. de CV. has the local currency, Mexican Pesos (MEX), as its functional currency.

c. Foreign currency translation

For the consolidated Company subsidiaries in which the functional currency is different from the Brazilian Real, the interim financial statements are translated to Real as of the closing date. Monetary assets and liabilities denominated in foreign currencies are translated into the functional currency at the exchange rate at the reporting date. Non-monetary assets and liabilities that are measured at fair value in a foreign currency are translated into the functional currency at the exchange rate when the fair value was determined. Non-monetary items that are measured based on historical cost in a foreign currency are translated at the exchange rate at the date of the transaction. Foreign currency differences are generally recognized in profit or loss and presented within finance costs.

11 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
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In June 2024, considering that the inflation accumulated in the past five years in Argentina was higher than 100%, the adoption of the accounting and reporting standard in the hyperinflationary economy became mandatory in relation to the subsidiary Rodati Services S.A., located in Argentina.

Non-monetary assets and liabilities, the equity and the statement of profit or loss of subsidiaries that operate in hyperinflationary economies are adjusted by the change in the general purchasing power of the currency, applying a general price index.

The financial statements of an entity whose functional currency is the currency of a hyperinflationary economy based on current cost approach are in terms of the current measurement unit at the balance sheet date and translated into Real at the closing exchange rate for the period. The impacts of changes in general purchasing power were reported as finance costs in the statements of profit or loss of the Company.

e. Use of estimates and judgments

In preparing these interim condensed consolidated financial statements, management has made judgements and estimates that affect the application of the Company’s accounting policies and the reported amounts of assets, liabilities, income and expenses. Actual results may differ from these estimates. Estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to estimates are recognized prospectively.

(i) Measurement of fair value

A series of Company’s accounting policies and disclosures requires the measurement of fair value, for financial and non-financial assets and liabilities.

12 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

Evaluation process includes the regular review of significant non-observable data and valuation adjustments. If third-party information, such as brokerage firms’ quotes or pricing services, is used to measure fair value, then the evaluation process analyzes the evidence obtained from the third parties to support the conclusion that such valuations meet the IFRS requirements, including the level in the fair value hierarchy in which such valuations should be classified.

When measuring the fair value of an asset or liability, the Company uses observable data as much as possible. Fair values are classified at different levels according to hierarchy based on information (inputs) used in valuation techniques, as follows:

— Level 1: Prices quoted (not adjusted) in active markets for identical assets and liabilities.
— Level 2: Inputs, except for quoted prices, included in Level 1 which are observable for assets or liabilities,<br>directly (prices) or indirectly (derived from prices).
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— Level 3: Inputs, for assets or liabilities, which are not based on observable market data (non-observable<br>inputs).
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The Company recognizes transfers between fair value hierarchy levels at the end of the financial statements’ period in which changes occurred.

4. New standards, amendments, and interpretations of standards
4.1. New currently effective requirement
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The accounting policies adopted in the preparation of the interim condensed consolidated financial statements are consistent with those followed in the preparation of the Company’s annual consolidated financial statements for the year ended December 31, 2023, except for the adoption of new standards effective as of January 1^st^, 2024. The Company has not early adopted any standard, interpretation or amendment that has been issued but is not yet effective.

The following amended standards and interpretations did not have a material impact on the Company’s consolidated financial statements:

●    Supplier Finance Arrangements - Amendments to IAS 7 and IFRS 7;

●    Amendments to IFRS 16: Lease Liability in a Sale and Leaseback;

13 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
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In January 2020 and October 2022, the IASB issued amendments to paragraphs 69 to 76 of IAS 1 to specify the requirements for classifying liabilities as current or non-current. The amendments clarify:

• What is meant by a right to defer settlement

• That a right to defer must exist at the end of the reporting period

• That classification is unaffected by the likelihood that an entity will exercise its deferral right

• That only if an embedded derivative in a convertible liability is itself an equity instrument would the terms of a liability not impact its classification

In addition, a requirement has been introduced whereby an entity must disclose when a liability arising from a loan agreement is classified as non-current and the entity’s right to defer settlement is contingent on compliance with future covenants within twelve months.

The amendments had no impact on the Group’s interim condensed consolidated financial statements.

5. Cash and cash equivalents and financial investments
September 30, 2024 December 31, 2023
--- --- ---
Cash and banks 34,177 30,053
Short-term investments maturing in up to 90 days (a) 68,485 33,689
Total cash and cash equivalents 102,662 63,742
(a) Highly liquid short-term interest earning bank deposits are readily convertible<br>into a known amount of cash and subject to an insignificant risk of change of value. They are substantially represented by interest earning<br>bank deposits at rates varying from 95.0% to 103% of the CDI rate (Interbank Interest Rate in Brazil).
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6. Restricted cash
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The amount of R$6,072 invested in Bank Deposit Certificate in September 2024 refers to the contractual guarantee of Votorantim S.A.’s loan. Minimum Guarantee Percentage: 33% of the outstanding balance of the Guaranteed Operation.

14 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
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September 30, 2024 December 31, 2023
--- --- ---
Domestic 240,932 185,099
Abroad 22,205 21,013
263,137 206,112
Allowance for expected credit losses (67,255) (57,328)
Total 195,882 148,784

Changes in allowance for expected credit losses are as follows:

September 30, 2024 December 31, 2023
Balance at the Beginning period (57,328) (10,427)
Additions (14,067) (49,247)
Reversal 2,613 -
Foreign exchange variation 1,527 2,623
Write-offs - (277)
Balance at the End of the period (67,255) (57,328)

The breakdown of accounts receivable from customers by maturity is as follows:

September 30, 2024 December 31, 2023
Current 206,006 154,846
Overdue (days):
1–30 8,553 16,636
31–60 4,713 6,282
61–90 4,038 2,915
91–120 2,446 2,257
121–150 2,159 2,069
>150 35,222 21,107
Total 263,137 206,112
15 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
September 30, 2024 December 31, 2023
--- --- ---
Corporate income tax (IRPJ) (a) 1,112 2,141
Social contribution (CSLL) (a) 568 450
Federal VAT (PIS/COFINS) (b) 17,292 23,147
Federal Social Security Tax on Gross Revenue (CPRB) (c) 7,661 -
Others 2,952 2,320
Total tax assets 29,585 28,058
Current 29,585 28,058
Non-current - -
(a) Income tax and social contribution - the balance is composed by amounts withheld and advances of corporate<br>income tax and social contribution carried out in the previous years.
--- ---
(b) As a result of a taxes restructuring in 2021, there was a change in the tax classification in part of<br>services provided, consequently, the Company has started collecting contributions to PIS and COFINS (Federal VAT) on a noncumulative basis<br>under the rates of 1.65% and 7.6%, respectively. On a non-cumulative basis, the Company became eligible to PIS and COFINS tax credits<br>on SMS cost invoices issued by the operator.
--- ---
(c) The Company has recognized the favorable rulings from the Federal Regional Court regarding the writ of<br>security, which affirmed the right to calculate the INSS contributions for the period from November 2012 to November 2015 based on gross<br>revenue (CPRB), rather than on payroll.
--- ---
16
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
9.1. Breakdown of balances
--- ---
Average annual depreciation rates (%) Cost Accumulated depreciation Net balance September 30, 2024
--- --- --- --- ---
Furniture and fixtures 10 800 (641) 159
Leasehold improvements 10 1,607 (1,384) 223
Data processing equipment 20 31,491 (15,118) 16,373
Right of use – leases 20 to 30 6,187 (3,339) 2,848
Machinery and equipment 10 93 (11) 82
Total 40,178 (20,493) 19,685
Average annual depreciation rates (%) Cost Accumulated depreciation Net balance December 31, 2023
--- --- --- --- ---
Furniture and fixtures 10 800 (512) 288
Leasehold improvements 10 1,609 (1,262) 347
Data processing equipment 20 22,500 (11,341) 11,159
Right of use – leases 20 to 30 5,129 (2,595) 2,534
Machinery and equipment 10 93 (8) 85
Total 30,131 (15,718) 14,413
17
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
Average annual depreciation rates % December 31, 2023 Additions Disposals Hyperinflation adjustment Exchange variations September 30, 2024
--- --- --- --- --- --- --- ---
Furniture and fixtures 800 - - - - 800
Leasehold improvements 1,609 - - - - 1,609
Data processing equipment 22,500 9,520 (662) 109 21 31,488
Right of use – leases 5,129 2,986 (1,928) - - 6,187
Machinery and equipment 93 - - - - 93
Cost 30,131 12,506 (2,589) 109 21 40,178
Furniture and fixtures 10 (512) (129) - - - (641)
Leasehold improvements 10 (1,262) (122) - - - (1,384)
Data processing equipment 20 (11,341) (4,145) 494 (109) (17) (15,118)
Right of use – leases 20 to 30 (2,595) (1,732) 989 - - (3,338)
Machinery and equipment 10 (8) (3) - - - (11)
(-) Accumulated depreciation (15,718) (6,131) 1,483 (109) (17) (20,492)
Total 14,413 6,375 (1,107) - 4 19,685
18
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- --- --- --- --- --- --- --- ---
Furniture and fixtures 724 62 (79) - 93 - 800
Leasehold improvements 1,607 2 - - - - 1,609
Data processing equipment 26,541 2,940 (6,636) 18 (108) (255) 22,500
Right of use – leases 5,313 - (184) - - - 5,129
Machinery and equipment 374 - (272) - (9) - 93
Other fixed assets 158 - (306) - 148 - -
Cost 34,717 3,004 (7,477) 18 124 (255) 30,131
Furniture and fixtures 10 (358) (98) 29 - (85) - (512)
Leasehold improvements 10 (1,100) (163) 1 - - - (1,262)
Data processing equipment 20 (12,548) (4,902) 5,945 (677) 11 830 (11,341)
Right of use – leases 20 to 30 (709) (2,007) 121 - - - (2,595)
Machinery and equipment 10 (294) (8) 237 - 57 - (8)
Other fixed assets 10 to 20 (118) - 225 - (107) - -
(-) Accumulated depreciation (15,127) (7,178) 6,558 (677) (124) 830 (15,718)
Total 19,590 (4,174) (919) (659) - 575 14,413
19
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
10.1. Breakdown of balances
--- ---
Average annual amortization rates % Cost Amortization Net balance on September 30, 2024
--- --- --- --- ---
Intangible assets under development 54,049 - 54,049
Software license 20 to 50 34,759 (16,076) 18,683
Database 10 800 (687) 113
Goodwill - 923,439 - 923,439
Customer portfolio 10 135,848 (120,878) 14,970
Non-compete 20 2,697 (2,560) 137
Brands and patents - 29 - 29
Platform 20 500,782 (188,458) 312,324
Total 1,652,403 (328,659) 1,323,744
Average annual amortization rates % Cost Amortization Net balance on December 31, 2023
--- --- --- --- ---
Intangible assets under development - 47,124 - 47,124
Software license 20 to 50 32,217 (10,085) 22,132
Database 20 to 50 800 (627) 173
Goodwill - 923,439 - 923,439
Customer portfolio 10 135,848 (111,186) 24,662
Non-compete 20 2,697 (1,954) 743
Brands and patents 20 29 - 29
Platform 10 to 20 470,235 (141,210) 329,025
Total 1,612,389 (265,062) 1,347,327
20
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
Average annual amortization rates % December 31, 2023 Additions Transfers Hyperinflation<br><br> <br>adjustment Exchange variations September 30, 2024
--- --- --- --- --- --- --- ---
Intangible asset in progress 47,124 37,948 (31,025) (346) 348 54,049
Software license 32,217 1,256 1,265 21 - 34.759
Database 800 - - - - 800
Goodwill 923,439 - - - - 923,439
Customer portfolio 135,848 - - - - 135,848
Non-compete 2,697 - - - - 2,697
Brands and patents 29 - - - - 29
Platform 470,235 - 29,760 787 - 500,782
Cost 1,612,389 39,204 - 462 348 1,652,403
Software license 20 – 50 (10,085) (5,986) - (5) - (16,076)
Database 10 (627) (60) - - - (687)
Customer portfolio 10 (111,186) (9,692) - - - (120,878)
Non-compete 20 (1,954) (606) - - - (2,560)
Platform 20 (141,210) (47,192) - (56) - (188,458)
(-) Accumulated amortizations (265,062) (63,536) - (61) - (328,659)
Total 1,347,327 (24,332) - 401 348 1,323,744
21
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- --- --- --- --- --- --- --- ---
Intangible asset in progress 41,707 47,253 (40,714) (5) 522 (1,639) 47,124
Software license 10,112 5,403 18,888 (2,186) - - 32,217
Database 800 - - - - - 800
Goodwill 923,439 - - - - - 923,439
Customer portfolio 131,448 - 4,400 - - - 135,848
Non-compete 2,697 - - - - - 2,697
Brands and patents 29 - - - - - 29
Platform 452,814 - 17,421 - - - 470,235
Cost 1,563,046 52,656 (5) (2,191) 522 (1,639) 1,612,389
Software license 20 – 50 (5,135) (6,465) 139 1,376 - - (10,085)
Database 10 (547) (80) - - - - (627)
Customer portfolio 10 (94,967) (13,652) (2,567) - - - (111,186)
Non-compete 20 (1,146) (808) - - - - (1,954)
Platform 10 - 20 (84,019) (59,624) 2,433 - - - (141,210)
(-) Accumulated amortizations (185,814) (80,629) 5 1,376 - - (265,062)
Total 1,377,232 (27,973) - (815) 522 (1,639) 1,347,327
22
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

The amortization of intangibles includes the amount of R$47,731 for the nine months period ended September 30, 2024 (R$48,135 for the nine-month period ended September 30, 2023) related to amortization of intangible assets acquired in business combinations, of which R$38,092 (R$39,211 for the nine-month period ended September 30, 2023) was recorded in costs of services and R$9,638 (R$8,924 for the nine-month period ended September 30, 2023) in administrative expenses.

The Company performs its annual impairment test in December and when circumstances indicate that the carrying value may be impaired. The Company impairment test for goodwill and intangible assets with indefinite lives is based on value-in-use calculations. The key assumptions used to determine the recoverable amount for the different cash generating units were disclosed in the annual consolidated financial statements for the year ended December 31, 2023. For the period ended September 30, 2024, The Company had no indications of impairment for its intangible assets, therefore an impairment test was not required.

11. Trade and other payables
September 30, 2024 December 31, 2023
Domestic suppliers 318,563 243,186
Abroad suppliers 5,413 3,897
Advance from customers 12,723 2,220
Related parties ^(a)^ 93,251 89,594
Other accounts payable 7,485 15,101
Total 437,435 353,998
Current 437,435 353,998
Non-current - -
(a) The outstanding balances relate to transactions in the ordinary course of<br>business with the Company’s shareholder Twilio Inc. (note 23).
--- ---
23
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
****<br><br> <br>Changes in cash Changes not affecting cash
--- --- --- --- --- --- --- --- --- --- --- --- ---
Interest rate p.a. Current Non-<br><br> <br>current December 31, 2023 Proceeds Interest paid Amortized cost Payments Interest incurred September 30, 2024 Current Non-<br><br> <br>current
Working capital 100% CDI + 2.51% to 6.55% 30,148 39,519 69,667 68,551 (10,892) 1,233 (37,261) 12,032 103,330 63,812 39,518
Debentures 18.16% 6,043 12,086 18,129 - (2,085) 100 (4,632) 2,085 13,597 6,043 7,554
36,191 51,605 87,796 68,551 (12,977) 1,333 (41,893) 14,117 116,927 69,855 47,072
****<br><br> <br>Changes in cash Changes not affecting cash
--- --- --- --- --- --- --- --- --- --- --- --- ---
Interest rate p.a. Current Non-<br><br> <br>current December 31, 2022 Proceeds Interest paid Payments Amortized cost Interest incurred December 31, 2023 Current Non-<br><br> <br>current
Working capital 100% CDI + 2.51% to 6.55% and 8.60% 62,335 63,499 125,834 30,000 (17,533) (85,239) (662) 17,267 69,667 30,148 39,519
Debentures 18.16% 27,206 13,794 41,000 - (4,168) (22,471) (400) 4,168 18,129 6,043 12,086
89,541 77,293 166,834 30,000 (21,701) (107,710) (1,062) 21,435 87,796 36,191 51,605
24
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

The portion classified in non-current liabilities has the following payment schedule:

September 30, 2024 December 31, 2023
2025 13,017 26,856
After 2026 34,055 24,749
Total 47,072 51,605

Working Capital

On September 19, 2024, Zenvia Brazil signed an amendment with BANCO ABC BRASIL S.A. for a Commercial Promissory Notes Loan in the original aggregate amount of R$18,000, establishing an amortization schedule comprised of 15 installments, three-months of grace period and twelve-months installments of principal. In this transaction, we have a swap with CDI high limiter up to 14,8% for the three installments, which serves as a protective mechanism.

On September 19, 2024, Zenvia Brazil repaid a loan ahead of schedule with BANCO ABC BRASIL S.A. for a Commercial Promissory Notes Loan in the original aggregate amount of R$15,000.

Contractual clauses

The Company has financing agreements in the amount of R$73.723 guaranteed by a range of 20% to 50% of accounts receivable given as collateral and the balance of financial investment recorded as current assets, representing three times the amount of the first payment of principal plus interest.

The Company has a financing agreement with Bradesco in the amount of R$11,205 in which the guarantee is the receipt of credits from Bradesco as a client.

The Company, through its subsidiary One to One has entered into a financing agreement for the issuance of debentures guaranteed by: (i) the fiduciary assignment to creditor of receivables equivalent at least, (i) R$4,000 between November 30, 2023 and December 31, 2024; (ii) R$3,000 between January 1, 2025 and December 31, 2025; and (iii) R$2,000 between January 1, 2026 and December 31, 2026, which must go through an escrow account controlled by the creditor and, upon confirmation that the guarantees are in order, are subsequently released to the Company; and (ii) the fiduciary assignment to creditor of 10% of the Company's corporate stock.

On April, 9, 2024, the Company signed an amendment establishing (i) a new guarantee value, which became the aggregate value corresponding to R$6,500 million, (ii) the exclusion of the minimum cash covenant, and (iii) the extension, in one year (until March 31, 2025), of the term for the reduction of liabilities arising from corporate acquisitions in the amount equivalent to R$50 million.

25 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

Covenants

In 2023, The Company has renegotiated new terms to be applied as of the year 2024 for the financial covenants of loans and financing. The most restrictive net debt-to-EBITDA financial covenant to which we are currently subject requires that such ratio does not exceed 2.5x and which is measured at the end of each fiscal year. In addition to these, the Company also has other covenants related to indebtedness level. Furthermore, our working capital agreements contain a cross-default provision that may be triggered by a default under one of our other financing agreements. A cross default provision means that a default on one loan would result in a default of our other loans.

On March 31, 2024, the Company assessed the covenant clauses of its loans and financings with the aim of mitigating non-compliance with the entirety of the restrictive clauses in its annual measurement. As part of the action plan, the Company renegotiated certain covenant clauses with financial institutions to ensure compliance and received the necessary consents from these institutions. The Company does not anticipate short- and medium-term impacts on its operations resulting from possible breaches of restrictive clauses.

As of September 30, 2024, the Company remains in full compliance with all covenants outlined in its loans and financing agreements, with the exception of one covenant related to the liabilities from the acquisition of Movidesk. This specific covenant requires the Company to exercise the option to convert R$50,000 of total debt into equity before March 31, 2025.

The Company requested a waiver for this covenant. Nonetheless, if an agreement is not reached by the end of the fourth quarter of 2024, the Company may be obligated to issue shares equivalent to R$50,000, which would result in the dilution of the equity interest of existing shareholders.

The Company continues to closely monitor its compliance with all other financial obligations under its working capital agreements.

26 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
Liabilities from business combinations
--- --- ---
September 30, 2024 December 31, 2023
Acquisition of Sirena - 3,496
Acquisition of D1 (i) 23,951 20,769
Acquisition of SenseData 29,064 41,943
Acquisition of Movidesk (ii) 227,729 228,495
Total liabilities from acquisitions 280,744 294,703
Current 100,994 134,466
Non-current 179,750 160,237

(i) On February 6, 2024, Zenvia Brazil renegotiated the D1 earnout, in the total outstanding amount of R$21,521. Payment terms were extended to a total of 36 months, with a six-month grace period and 30 monthly payments, with final maturity in December 2026.

(ii) On February 6, 2024, Zenvia Brazil renegotiated the earnout with Movidesk, with a total balance of R$206,699 as of December 31, 2023. Payment terms have been extended to a total of 60 months, with final due date in December 2028, with Zenvia option to convert approximately R$100,000 of total debt into equity, subject to certain conversion deadlines agreed between the parties.

For the nine months period ended September 30,
Sirena D1 Sensedata Movidesk
2024 - 2,395 5,813 6,109
2025 - 9,581 23,251 63,017
2026 - 11,975 - 51,253
2027 - - - 55,852
2028 - - - 51,498
Total - 23,951 29,064 227,729
14. Provisions for tax, labor and civil risks
--- ---
14.1. Provisions for probable losses
--- ---

The Company, in the ordinary course of its business, is subject to tax, civil and labor lawsuits. Management, supported by its legal advisors' opinion, assesses the probability of the outcome of the lawsuits in progress and the need to record a provision for risks that are considered sufficient to cover the probable losses.

The table below presents the position of provisions for disputes, probable losses and judicial deposits which refer to lawsuits in progress and social security risk.

27 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- --- ---
Provisions
Service tax (ISSQN) Lawsuit – Company Zenvia (a) 21,252 39,855
Labor provisions and other provisions 1,719 2,352
Total provisions 22,971 42,207
Judicial deposits
Service tax (ISSQN) judicial deposits – Lawsuit Company Zenvia (a) (42,257) (39,895)
Labor appeals judicial and other deposits (5,110) (591)
Total judicial deposits (47,367) (40,486)
Total (24,396) 1,721
(a) The amount of the liability related to the provision and judicial deposits<br>for tax risk refers to the lawsuit filed by the City of Porto Alegre about the service tax (ISSQN) against Zenvia Brazil itself. On September<br>27, a conciliation mediation process related to the legal action regarding the Service Tax (ISSQN) was concluded. Under the terms of the<br>agreement, the Municipality of Porto Alegre will collect 50.29% of the balance from the judicial deposit, while the Company will collect<br>the remaining balance of 49.71%.
--- ---
14.2. Contingencies with possible losses
--- ---

The Company is involved in contingencies for which losses are possible, in accordance with the assessment prepared by Management with support from legal advisors. On September 30, 2024, the total amount of contingencies classified as possible was R$47,160 (R$75,655 as of December 31, 2023). The most relevant cases are set below:

Taxes: The Company is involved in disputes related to administrative claims in the amount of R$43,506 (R$40,640 as of December 31, 2023) related to a fine imposed by the Brazilian federal tax authority for failure to pay income taxes on capital gain from the acquisition of Kanon Serviços em Tecnologia da Informação Ltda. By Zenvia Mobile from Spring Mobile Solutions Inc. in previous years.

Labor: the labor contingencies assessed as possible losses totaled R$1,779 as of September 30, 2024 (R$2,551 as of December 31, 2023). Labor-related actions essentially consist of issues related to commission differences, variable compensation and salary parity.

Civil: the civil contingencies assessed as possible losses totaled R$1,875 as of September 30, 2024 (R$961 as of December 31, 2023).

28 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

Changes in provisions are as follows:

Provision
Balance at January 1, 2023 39,750
Additions 5,731
Reversals (1,689)
Payments (1,585)
Balance at December 31, 2023 42,207
Additions 3,395
Reversals (22,293)
Payments (338)
Balance at September 30, 2024 22,971

Changes in judicial deposits are as follows:

Deposits
Balance at January 1, 2023 37,781
Additions 2,705
Balance at December 31, 2023 40,486
Additions 7,081
Payments (200)
Balance at September 30, 2024 47,367
15. Long-Term Incentive Programs and Management remuneration
--- ---

The Company offers to its executives and employees long-term incentive plans (“ILPs”) based on the issuance of restricted Class A common shares (“RSUs”) and cash-based payments equivalent to RSU. The Company recognizes as expense the fair value of RSUs, measured at the grant date, on a straight-line basis during the vesting provided by the respective plan, with a corresponding entry: to shareholders’ equity for plans exercisable in shares; and to liabilities for plans exercisable in cash. The accumulated expense recognized reflects the vesting period and the Company’s best estimate of the number of shares to be delivered. The expense of the plans is recognized in the statement of profit or loss in accordance with the function performed by the beneficiary.

x

The Long-Term Incentive Programs 1 to 4 (“ILP 1 to 4”) have either been finished or have completed their vesting periods and the delivery of shares.

On February 24, 2023, the Executive Board of Directors approved a new Long-Term Incentive Program (“ILP 5”) that will grant a maximum of 2,300,000 RSUs (or cash-based payments equivalent to RSUs) to certain executives and employees of the Company subject to a vesting period of 36 months as of January 1, 2023.

29 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

On January 24, 2024, the Executive Board of Directors approved a new Long-Term Incentive Program (“ILP 6”) that will grant a maximum of 2,300,000 RSUs (or cash-based payments equivalent to RSUs) to certain executives and employees of the Company subject to a vesting period of 36 months as of January 1, 2024.

As of September 30, 2024, the Company had outstanding 4,718,979 “RSUs” that were authorized but not yet issued, related with future vesting conditions. The total compensation cost related to unvested RSUs was R$4,760 (R$2,314 as of December 31, 2023) recorded in the consolidated financial statements. An expense amounting to R$6,354 (R$3,139 for the nine months period ended September 30, 2023) was recorded in the consolidated statements of profit or loss position as relative to the vesting period of the restricted share units.

Date Quantity
Grant Vesting Shares granted Weighted average grant date fair value (Per share)
08. 09. 2021 12. 22. 2022 45,522 59.11
08. 23. 2021 12. 22. 2022 11,436 84.50
08. 24. 2021 12. 22. 2022 3,833 86.68
05. 05. 2022 05. 09. 2024 240,000 75.72
03. 13. 2023 12. 31. 2025 2,300,000 8.34
02. 06. 2024 12. 31. 2026 2,300,000 7.35
4,900,791

As of September 30, 2024 the Company has 4,718,979 shares issued (outstanding shares), reserved for the shared based payment plans.

The roll forward of the granted shares for the nine months period ended September 30, 2024, is presented as follows:

Consolidated
Outstanding RSU as of December 31, 2022 295,334
Shares granted 2,300,000
Shares delivered (144,485)
Outstanding RSU on December 31, 2023 2,450,849
Shares granted 2,300,000
Shares delivered (31,870)
Outstanding RSU on September 30, 2024 4,718,979
30 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

Key management personnel compensation

Key management personnel compensation comprised the following:

For the nine-months period ended September 30,
2024 2023
Short-term employee benefits 14,001 10,308
Other long-term benefits 843 653
Termination benefits - 873
Share-based payments 1,831 1,289
Total 16,675 13,123
16. Equity
--- ---

Share Capital

Shareholder’s Class September 30, 2024 % December 31, 2023 %
Bobsin Corp B 9,578,220 18.47 9,578,220 22.92
Bobsin Corp A 9,780,060 18.86 897,635 2.15
Oria Zenvia Co-investment Holdings, LP B 7,119,930 13.73 7,119,930 17.04
Oria Tech Zenvia Co-investment – Fundo de Investimento em Participações Multiestratégia B 4,329,105 8.35 4,329,105 10.36
Oria Tech I Inovação Fundo de Investimento em Participações B 2,637,670 5.09 2,637,670 6.31
Twilio Inc. A 3,846,153 7.42 3,846,153 9.20
Others A 14,576,560 28.09 13,386,630 32.01
51,867,698 100 41,795,343 100

On February 6, 2024, the Company issued 8,860,535 Class A common shares to Bobsin Corp due to a private placement investment in the Company, resulting in a capital increase in the amount of US$ 10,101,010.00. Pursuant to the terms of the investment agreement, for a period of 3 years from the closing date of the investment, Bobsin Corp. will be entitled to receive, as a return on its investment, additional cash or an equivalent amount in common shares issued by us, upon the occurrence of certain future liquidity or corporate transaction events (such as the occurrence of an equity follow-on or a transaction resulting in a change of our control). The calculation of such investment returns will be linked to the appreciation of our share price over this period of time, and can lead to a maximum dilution of around 11% in our shareholder base at the time of the liquidity or corporate event, if any.

31 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

The Company recognized the initial amount of R$49,159 in the interim consolidated financial statements as a return on to a private placement investment. The financial expense of fair value derivatives amounted to R$33,211 was recorded in the interim consolidated statements of profit or loss position for the six-month period ended on June 30, 2024. (See Note 22 “d”).

On May 31, 2024, the Company issued 988.970 RSUs whereby eligible employees choose to invest 50% to 100% of their Profit-Sharing Program pay toward the purchase of shares in the Company with a lock-up period of 15 to 18 months.

17. Segment reporting
17.1. Basis for segmentation
--- ---

For management purposes, the Company is organized into business units based on its products and services and has two reportable segments, as follows:

Reportable segments Operations
SaaS (Software-as-a-Service) Includes the following solutions:<br><br> <br>**i.**Zenvia Attraction: Active multi-channel end-customer acquisition<br> campaigns utilizing data intelligence and multi-channel automation.<br><br> <br>**ii.**Zenvia Conversion: Converting leads into sales using multiple<br> communication channels.<br><br> <br>**iii.**Zenvia Service: Enabling companies to provide customer service<br> with structured support across multiple channels.<br><br> <br>**iv.**Zenvia Success: Protect and expand customer revenue through<br> cross-selling and upselling.<br><br> <br>**v.**Consulting: A Business Intelligence team that provides solutions<br> to customer needs by using SaaS and CPaaS to enhance the end-consumer experience.
CPaaS (Communications Platform as a Service) Includes services such as SMS, Voice, WhatsApp, Instagram and Webchat, all such applications being orchestrated and automated by chatbots, single customer view, journey designer, documents composer and authentication.
32
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---

The following table present revenue and cost of services information for the Company operations segments for the nine months period ended September 30, 2024 and 2023, respectively:

For the three months period ended September 30,
2024 2023
CPaaS SaaS Consolidated CPaaS SaaS Consolidated
Revenue 196,817 87,632 284,449 143,273 75,324 218,597
Cost of services (144,911) (49,728) (194,639) (105,443) (42,219) (147,662)
Gross profit 51,906 37,904 89,810 37,830 33,105 70,935
For the nine months period ended September 30,
--- --- --- --- --- --- ---
2024 2023
CPaaS SaaS Consolidated CPaaS SaaS Consolidated
Revenue 485,070 243,174 728,244 379,190 211,373 590,563
Cost of services (324,950) (145,092) (470,042) (254,086) (116,207) (370,293)
Gross profit 160,120 98,082 258,202 125,104 95,166 220,270

Operational expenses, finance income, finance expenses, taxes and fair values gains and losses on certain financial assets and liabilities are not allocated to individual segments as these are managed on an overall group basis.

17.3. Revenue geographic information

The Company’s revenue by geographic region is presented below:

For the three months period ended September 30 For the nine months period ended September 30
2024 2023 2024 2023
Primary geographical markets
Brazil 233,901 196,083 598,071 529,750
USA 33,784 11,020 80,198 21,110
Argentina 2,735 2,609 9,438 8,770
Mexico 1,795 3,402 9,748 10,635
Switzerland 2510 46 3,447 141
Colombia 1,110 1,043 3,063 4,131
Peru 930 1,356 4,255 3,477
Chile 517 596 1,728 2,449
Others 7,167 2,442 18,296 10,100
Total 284,449 218,597 728,244 590,563
33
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
For the three months period ended September 30, 2024
--- --- --- --- --- --- --- ---
Cost of services Sales and marketing expenses General administrative expenses Research and development expenses Allowance for credit losses Other income and expenses, net Total
Personnel expenses
Salary (3,298) (9,719) (6,832) (223) - - (20,072)
Benefits (1,315) (1,901) (1,927) (1,528) - - (6,671)
Compulsory contributions to social security (901) (2,784) (2,849) (2,861) - - (9,395)
Compensation (30) (244) (58) (14) - - (346)
Provisions (vacation/13th salary) (845) (2,187) (1,710) (2,148) - - (6,890)
Provision for bonus and profit sharing (403) (1,864) (3,596) (1,860) - - (7,723)
Other - (268) 140 (25) - - (153)
Total (6,792) (18,967) (16,832) (8,659) - - (51,250)
Costs with operators/Other costs (170,032) - - - - - (170,032)
Depreciation and amortization (17,815) (423) (4,023) (1,050) - - (23,311)
Outsourced services - (598) (4,620) (1,510) - - (6,728)
Rentals/insurance/condominium/water/energy - (4) (606) - - - (610)
Allowance for credit losses - - - - (4,559) - (4,559)
Marketing expenses / events - (4,901) - (1) - - (4,902)
Software license - (1,234) (3,313) (848) - - (5,395)
Commissions - (1,890) (5) - - - (1,895)
Communication - - (457) - - - (457)
Travel expenses - (58) (232) (9) - - (299)
Other expenses - - (514) (437) - - (951)
Earn-out - - - - - (84) (84)
Result of disposal of assets - - - - - (9) (9)
Other income and expenses, net - - - - - 3,905 3,905
Total expenses by nature (194,639) (28,075) (30,602) (12,514) (4,559) 3,812 (266,577)
34
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- --- --- --- --- --- --- ---
Cost of services Sales and marketing expenses General administrative expenses Research and development expenses Allowance for credit losses Other income and expenses, net Total
Personnel expenses
Salary (3,813) (9,292) (8,729) (3,068) - - (24,902)
Benefits (1,117) (1,864) (1,582) (1,682) - - (6,245)
Compulsory contributions to social security (1,110) (2,681) (2,874) (2,990) - - (9,655)
Compensation (71) (210) (45) (186) - - (512)
Provisions (vacation/13th salary) (1,030) (2,162) (1,579) (2,231) - - (7,002)
Provision for bonus and profit sharing (556) (1,887) (2,605) (1,828) - - (6,876)
Other - (92) (560) (34) - - (686)
Total (7,697) (18,188) (17,974) (12,019) - - (55,878)
Costs with operators/Other costs (122,877) - - - - - (122,877)
Depreciation and amortization (17,088) (423) (4,363) (1,341) - - (23,215)
Outsourced services - (900) (3,217) (12) - - (4,129)
Rentals/insurance/condominium/water/energy - (4) (205) (12) - - (221)
Allowance for credit losses (i) - - - - (2,654) - (2,654)
Marketing expenses / events (ii) - (6,724) (1) - - - (6,725)
Software license - (677) (3,440) (993) - - (5,110)
Commissions - (1,830) (6) (100) - - (1,936)
Communication (ii) - (21) 105 (226) - - (142)
Travel expenses - (190) 35 (89) - - (244)
Other expenses - (295) (630) (106) - - (1,031)
Earn-out - - - - - (631) (631)
Result of disposal of assets - - - - - (348) (348)
Other income and expenses, net - - - - - (258) (258)
Total expenses by nature (147,662) (29,252) (29,696) (14,898) (2,654) (1,237) (225,399)

(i) The 2023 was restated (Note 1 - b) to reflect the adjustment to the provisional amounts.

(ii) The Company reclassified some comparative balances for better presentation and comparabilitywith the current period, without any impact on its result, without changes in the totalizing subgroups and without impact on the assessmentof covenants.

35 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- --- --- --- --- --- --- ---
Cost of services Sales and marketing expenses General administrative expenses Research and development expenses Allowance for credit losses Other income and expenses, net Total
Personnel expenses
Salary (10,722) (27,951) (21,577) (2,650) - - (62,900)
Benefits (3,967) (5,459) (5,368) (4,526) - - (19,320)
Compulsory contributions to social security (2,990) (7,999) (9,290) (8,806) - - (29,085)
Compensation (63) (706) (197) (324) - - (1,290)
Provisions (vacation/13th salary) (2,738) (6,243) (5,244) (6,596) - - (20,821)
Provision for bonus and profit sharing (1,492) (5,803) (13,232) (7,318) - - (27,845)
Other (2) (466) (781) (124) - - (1,373)
Total (21,974) (54,627) (55,689) (30,344) - - (162,634)
Costs with operators/Other costs (395,929) - - - - - (395,929)
Depreciation and amortization (52,139) (1,269) (12,896) (3,363) - - (69,667)
Outsourced services - (2,175) (14,543) (3,475) - - (20,193)
Rentals/insurance/condominium/water/energy - (4) (783) - - - (787)
Allowance for credit losses - - - - (11.454) - (11,454)
Marketing expenses / events - (13,738) - (1) - - (13,739)
Software license - (3,806) (7,343) (2,753) - - (13,902)
Commissions - (4,740) (5) - - - (4,745)
Communication - (59) (1,113) (790) - - (1,962)
Travel expenses - (520) (630) (62) - - (1,212)
Other expenses - (497) (2,163) (593) - - (3,253)
Earn-out - - - - - (10.245) (10,245)
Result of disposal of assets - - - - - (144) (144)
Other income and expenses, net - - - - - (205) (205)
Total expenses by nature (470,042) (81,435) (95,165) (41,381) (11.454) (10.594) (710,071)
36
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- --- --- --- --- --- --- ---
Cost of services Sales and marketing expenses General administrative expenses Research and development expenses Allowance for credit losses Other income and expenses, net Total
Personnel expenses
Salary (11,571) (28,472) (26,096) (773) - - (66,912)
Benefits (3,195) (5,543) (5,033) (4,801) - - (18,572)
Compulsory contributions to social security (3,269) (8,141) (9,168) (8,286) - - (28,864)
Compensation (86) (581) (1,103) (274) - - (2,044)
Provisions (vacation/13th salary) (2,164) (6,548) (5,408) (6,854) - - (20,974)
Provision for bonus and profit sharing (1,204) (4,952) (8,004) (5,555) - - (19,715)
Other (9) (255) (1,944) (153) - - (2,361)
Total (21,498) (54,492) (56,756) (26,696) - - (159,442)
Costs with operators/Other costs (300,899) - - - - - (300,899)
Depreciation and amortization (i) (47,896) (1,272) (12,896) (2,472) - - (64,536)
Outsourced services - (2,560) (14,621) (5,085) - - (22,266)
Rentals/insurance/condominium/water/energy - (10) (700) (357) - - (1,067)
Allowance for credit losses (i) - - - - (24,631) - (24,631)
Marketing expenses / events*(ii)* - (13,912) (274) - - - (14,186)
Software license - (2,225) (10,026) (3,978) - - (16,229)
Commissions - (4,346) (12) (204) - - (4,562)
Communication*(ii)* - (94) (437) (446) - - (977)
Travel expenses - (662) (363) (230) - - (1,255)
Other expenses - (1,928) (2,406) (543) - - (4,877)
Earn-out - - - - - (631) (631)
Result of disposal of assets - - - - - (605) (605)
Other income and expenses, net - - - - - (537) (537)
Total expenses by nature (370,293) (81,501) (98,491) (40,011) (24,631) (1,773) (616,700)

(i) The 2023 was restated (Note 1 - b) to reflect the adjustment to the provisional amounts.

(ii) The Company reclassified some comparative balances for better presentation and comparabilitywith the current period, without any impact on its result, without changes in the totalizing subgroups and without impact on the assessmentof covenants.

.

37 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
Three months ended September 30, Nine months ended September 30,
--- --- --- --- ---
2024 2023 2024 2023
Finance expenses
Interest on loans and financing (5,158) (4,439) (12,031) (14,282)
Interest on Debentures (658) (803) (2,086) (3,370)
Discount (3,943) (3,511) (12,564) (11,192)
Foreign exchange losses 2,673 (5,943) (15,158) (9,680)
Bank expenses and IOF (tax on financial transactions) (1,958) (922) (4,160) (2,180)
Other financial expenses (ii) (4,507) (2,579) (15,441) (1,695)
Interests on leasing contracts (131) (88) (458) (300)
Loss on derivative instrument (7,905) - (41,153) (837)
Inflation adjustment (1,100) (1,022) (3,435) (1,531)
Interest and adjustment to present value (APV) on liabilities from acquisition (i) (9,926) (578) (31,296) (11,504)
Total financial expenses (32,613) (19,885) (137,782) (55,734)
Finance income
Interest 2 129 89 133
Foreign exchange gain 3,184 6,559 3,986 8,643
Interests on financial instrument 401 1,433 1,091 4,645
Other financial income 7,504 (489) 10,726 1,467
Gain on derivative instrument (ii) 51,674 837 51,711 -
Interest and adjustment to present value (APV) on liabilities from acquisition (i) 160 51 2,831 244
Total finance income 62,925 8,520 70,434 15,132
Net finance costs 30,313 (11,365) (67,348) (40,602)

(i) The amount is related to the monetary correction provision of Earn-out amounts.

(ii) The 2023 was restated (Note 1 - b) to reflect the adjustment to the provisional amounts.

20. Income tax and social contribution
Three months ended September 30, Nine months ended September 30,
--- --- --- --- ---
2024 2023 2024 2023
Deferred taxes on temporary differences and tax losses 7,335 7,323 37,429 26,962
Current tax expenses (3,071) (1,013) (7,998) (4,019)
Tax (income) expense 4,264 6,310 29,431 22,943
38 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
Three months ended September 30, Nine months ended September 30,
--- --- --- --- ---
2024 2023 2024 2023
Income before income tax and social contribution 48,185 (18,167) (49,175) (66,739)
Basic rate 34% 34% 34% 34%
Income tax and social contribution (16,383) 6,177 16,720 22,691
Tax incentives 3,889 - 11,050 -
Net operating loss carryforward not recorded from subsidiaries (1,278) 1,504 (4,471) 7,473
Bonus (2,121) - (2,299) (508)
Gain/Loss on derivative instrument 7,702 - (3,590) -
Provision for Doubtful Accounts - (3,572) - (3,572)
Others (1,913) 2,201 (2,347) (3,141)
Write-off of previously recognized deferred tax assets 14,368 - 14,368 -
Tax benefit (expense) 4,264 6,310 29,431 22,943
Effective rate (8.85%) 34.73% 59.85% 34.38%
20.2. Breakdown and Changes in deferred income tax and social contribution
--- ---
September 30, 2024 December 31, 2023
--- --- ---
Deferred tax assets
Provision for labor, tax and civil risk - 13,551
Allowance for doubtful accounts 5,927 4,781
Tax losses and negative basis of social contribution tax 41,273 8,059
Provision for compensation  or renegotiation from acquisitions 38,392 34,908
Goodwill impairment 33,059 33,059
Customer portfolio and platform 28,057 16,154
Other temporary differences 9,477 8,244
Total deferred tax assets 156,185 118,756
Deferred Tax liabilities
Goodwill (26,785) (26,785)
Total deferred tax liabilities (26,785) (26,785)
Net deferred tax 129,400 91,971
Deferred taxes – assets 129,400 91,971
Deferred taxes – liabilities - -
39
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
Additions 50,980
Reversals (13,551)
Balance at September 30, 2024 129,400
40
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---

The calculation of basic earnings per share is calculated by dividing loss of the period by the weighted average number of common shares existing during the period. Diluted earnings per share are calculated by dividing net income for the period by weighted average number of common shares existing during the period plus weighted average number of common shares that would be issued upon conversion of all potentially dilutive common shares into common shares.

For the nine months period September 30, 2024 and 2023, the number of shares used to calculate the diluted net loss per share of common stock attributable to common shareholders is the same as the number of shares used to calculate the basic net loss per share of common stock attributable to common shareholders for the period presented because potentially dilutive shares would have been antidilutive if included in the calculation. The tables below show data of loss and shares used in calculating basic and diluted earnings per share.

Nine months period ended September 30<br><br> <br>(Restated)*
2024 2023
Basic and diluted earnings per share
Numerator
Loss of the period assigned to Company’s shareholders (19,798) (44,008)
Denominator
Weighted average for number of common shares 49,949,495 41,659,616
Class A common stock subject to future vesting - (2,129,223)
49,949,495 39,530,393
Basic and diluted loss per share (in reais) (0.396) (0.001)
41
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---
22.1. Classification of financial instruments
--- ---

The classification of financial instruments is presented in the table below:

September 30, 2024 December 31, 2023
Amortized cost Fair value through profit or loss Level 1 Level 2 Level 3 Amortized cost Fair value through profit or loss Level 1 Level 2 Level 3
Assets
Cash and cash equivalents 102,662 - - - - 63,742 - - - -
Restricted cash 6,072 - - - - 6,403 - - - -
Trade accounts receivable 195,882 - - - - 148,784 - - - -
Total assets 304,616 - - - - 218,929 - - - -
Liabilities
Loans and financing 116,927 - - - - 87,796 - - - -
Trade and other payables 437,435 - - - - 353,998 - - - -
Derivative financial instruments - 38,599 - - 38,599 - - - - -
Liabilities from acquisition 280,744 - - - - 292,152 - - - -
Total liabilities 835,106 38,599 - - 38,599 733,946 - - - -
42
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

22.1.1.       Level3 measurement

The fair value of returns from private placement investments is determined using unobservable inputs, therefore it is classified at the level 3 of the fair value hierarchy. The main assumptions used in the measurement of the fair value of the derivative financial instruments of measurement are presented below.

Type Valuation technique Significant unobservable inputs Inter-relationship between significant unobservable and fair value measurement
Derivative financial instruments Black-Scholes model.: The valuation model considered inputs  including volatility of the share price, time to expiration,  risk-free interest rate The observable inputs are historical volatility<br> for the shares’ historical prices does not represent current market participants' expectations about the future volatility. The estimated fair value would increase (decrease) if:<br><br> <br>The volatility of the Company's market cap or the occurrence<br> of a trigger event within 36 months of the investment contract's closing date.

Sensitivity analysis of fair value measurements:

September 30, 2024
Variable DB Value +10% Shock -10% Shock Return (+10%) Return<br><br> <br>(-10%)
Volatility of the Asset 86.27% 94.90% 77.65% 40,947 36,370
USD Risk Free 4.88% 5.37% 4.39% 38,856 38,453
USD/BRL Exchange Rate 5.45 5.99 4.90 42,573 34,832
43
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---

The main financial risks to which the Company and its subsidiaries are exposed when conducting their activities are:

(a) Credit risk

It results from any difficulty in collecting the amounts of services provided to the customers. The Company and its subsidiaries are also subject to credit risk from their interest earning bank deposits. The credit risk related to the provision of services is minimized by a strict control of the customer base and active delinquency management by means of clear policies regarding the concession of services. There is no concentration of transactions with customers and the default level is historically very low. In connection with credit risk relating to financial institutions, the Company and its subsidiaries seek to diversify such exposure among financial institutions.

Credit risk exposure

The book value of financial assets represents the maximum credit exposure. The maximum credit risk exposure on financial information date was:

September 30, 2024 December 31, 2023
Cash and cash equivalents 102,662 63,742
Restricted cash 6,072 6,403
Trade accounts receivable 195,882 148,784
Total 304,616 218,929

The Company determines its allowance for expected credit losses by applying a loss rate calculated on historical effective losses on sales.

Additionally, the Company considers that accounts receivable had a significant increase in credit risk and provides for:

● All notes receivable past due for more than 180 days;
● Notes subject to additional credit analysis presenting indicators of significant risks of default based<br>on ongoing renegotiations, failure indicators or judicial recovery ongoing processes and customers with relevant evidence of cash deteriorating<br>situation.
--- ---
44
--- 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- ---

Interest rate and inflation risk: Interest rate risk arises from the portion of debt and interest earning bank deposits remunerated at CDI (Interbank Deposit Certificate) rate, which may adversely affect the financial income or expenses in the event an unfavorable change in interest and inflation rates takes place.

(c) Operations with derivatives

The Company uses derivative financial instruments to hedge against the risk of a trigger event of Bobsin Corp investment agreement being consummated. Therefore, they are not speculative. The derivative financial instruments designated in hedge operations are initially recognized at fair value on the date on which the derivative contract is executed and are subsequently remeasured to their fair value. Changes in the fair value of any of these derivative instruments are immediately recognized in the statement of profit or loss under “net financial cost”. As of September 30, 2024, the Company has an obligation of R$ 38,599 (R$0 on December 31, 2023) registered as derivative financial instruments.

(d) Liquidity risk

The liquidity risk consists of the risk of the Company not having sufficient funds to settle its financial liabilities. The Company’s and its subsidiaries’ cash flow and liquidity control are closely monitored by Company’s Management, so as to ensure that cash operating generation and previous fund raising, as necessary, are sufficient to maintain the payment schedule, thus not generating liquidity risk for the Company and its subsidiaries.

We are committed to and have been taking all the necessary actions that we consider necessary to enable the Company to obtain the funding to ensure it will continue its regular operations in the next twelve months, including raising new credit lines and/or issuing new equity, among other alternatives.

We present below the contractual maturities of financial liabilities including payment of estimated interest.

45 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |
---
--- --- --- --- --- --- ---
Loans, borrowings and debentures 116,927 106,086 39,274 38,594 28,218 -
Trade and other payables 437,435 437,435 437,435 - - -
Liabilities from acquisitions 280,744 326,315 112,250 87,486 66,099 60,480
Lease liabilities 3,253 3,706 2,076 1,304 326 -
Total 838,359 873,542 591,035 127,384 94,643 60,480
(e) Capital management

The Company's capital management aims to ensure that an adequate credit rating is maintained, as well as a capital relationship, so as to support Company's business and leverage shareholders' value.

The Company controls its capital structure by adjusting it to the current economic conditions. In order to maintain an adjusted structure, the Company may pay dividends, return capital to the shareholders, obtain funding from new loans, issue promissory notes and contract derivative transactions.

The Company considers its net debt structure as loans and financing less cash and cash equivalents. The financial leverage ratios are summarized as follows:

September 30, 2024 December 31, 2023
Loans and borrowings 116,927 87,796
Cash and cash equivalents (102,662) (63,742)
Net debt 14,265 24,054
Total equity 885,624 888,810
Net debt/equity (%) 0.02 0.03
23. Related Parties
--- ---

Related parties transactions are carried out under conditions and prices established by the parties, the intercompany transactions are eliminated in consolidation.

As of September 30, 2024, the Company has in trade and other payables R$93,251 (R$89,594 as of December 31, 2023) with shareholder Twilio Inc. related to agreement established between the Company and Twilio Inc. which establish for the reimbursement of SMS costs. During the nine months period ended September 30, 2024, the Company in profit or loss the total amount of R$ 11,897 (R$10,870 for the nine months period ended September 30, 2023).

46 

| **Notes to the unaudited interim condensed consolidated financial statements**<br><br>***\(In thousands of Reais\)*** |

| --- |

As of September 30, 2024, the Company has Reserves Capital R$49,159 (R$0 as of December 31, 2023) with shareholder Cassio Bobsin related to a return on a private placement investment.

24. Events after the reporting period

On October 09, 2024, Zenvia Brazil entered into an agreement with Banco BTG Pactual S.A. for a Commercial Notes, in the aggregate amount of R$25,000, establishing an amortization schedule comprised of 18 installments, six months of grace period and 12 installments of principal.

47

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereto duly authorized.

Date: November 18, 2024

Zenvia Inc.
By: /s/ Cassio Bobsin
--- ---
Name: Cassio Bobsin
---
Title: Chief Executive Officer
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