Good morning, and welcome to the Johnson Controls Second Quarter 2024 Earnings Conference Call. Please note today's event is being recorded. I would now like to turn the conference over to Jim Lucas, Vice President, Investor Relations. Please go ahead.

Good morning, and thank you for joining our conference call to discuss Johnson Controls' Second Quarter Fiscal 2024 Results. The press release and related tables that were issued earlier this morning, as well as the conference call slide presentation, can be found on the Investor Relations portion of our website at johnsoncontrols.com. Joining me on the call today are Johnson Controls' Chairman and Chief Executive Officer, George Oliver; and Chief Financial Officer, Marc Vandiepenbeeck. Before we begin, let me remind you that during our presentation today, we will make forward-looking statements. Actual results may differ materially from those indicated by forward-looking statements due to a variety of risks and uncertainties. Please note that we assume no obligation to update these forward-looking statements even if actual results or future expectations change materially. Please refer to our SEC filings for a detailed discussion of these risks and uncertainties in addition to the inherent limitations of such forward-looking statements. We will also reference certain non-GAAP measures. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are contained in the schedules attached to our press release and in the appendix to this presentation, both of which can be found on the Investor Relations section of Johnson Controls' website. I will now turn the call over to George.

Thanks, Jim, and good morning, everyone. Thank you for joining us on the call today. Let's begin with Slide 3. We were very pleased with our second-quarter performance as our adjusted EPS came in at the high end of our guidance. Sales growth returned this quarter following the cyber disruption at the start of the fiscal year, and our team delivered strong margin expansion. This was driven by productivity and conversion of our higher-margin backlog. Orders noticeably rebounded in the quarter, up 12% year-over-year. This was driven by continued strength in data centers, which I will talk about in an upcoming slide. Our backlog remained at record levels, growing 10% to $12.6 billion, and the quality of the backlog is strong, as I mentioned. Customers continue to come to Johnson Controls because of our ability to deliver attractive outcomes. The fact is our focus on delivering engineered solutions for commercial buildings continues to serve as a differentiator for Johnson Controls, allowing us to deliver unparalleled value. With the business performing at a high level, free cash flow continues to improve, and we are taking action to further strengthen our balance sheet. Most recently, we reached a broad settlement with a nationwide class of public water systems related to our AFFF product. Additionally, we announced that we discontinued the use of our receivable factoring programs. Our efforts are turning into results and the value of our transformation is coming into focus. Going forward, we remain active in pursuing strategic alternatives for certain non-core product lines that do not align with our focus on being a comprehensive solutions provider for commercial buildings. While we do not have any updates to provide at this time, we continue to make good progress on the exploration of alternatives for some of these assets. The results from the quarter and the performance of our team give us confidence that we will continue to build momentum into the second half, and we will be able to meet our financial objectives for the year. Marc will discuss these in more detail later in the call. Please turn to the next slide. I want to take an opportunity to discuss how we see the composition of our company going forward. The core of Johnson Controls is our engineered solutions offering. These solutions include commercial HVAC controls, fire, security, and services. Our solution centers around our domain expertise, forming the smart building trifecta of energy-efficient equipment, clean electrification, and digitalization. We have created one end-to-end operating model that we now have deployed around the globe, which allows us to better serve our customers more efficiently with greater predictability. Our solutions include both systems and services that focus on maximizing the opportunities around the life cycle of the equipment. These solutions are enhanced further by our digitally enabled offerings, which allow us to provide tailored outcomes for the customers we serve. Our systems business begins at the engineering and design phase. It is managed through installation of the project. The systems business is an important vehicle to capture a service event, and we have created a scalable service model that is driving more consistent growth and that carries higher margins. The service business will continue to be a positive contributor to our long-term margin expansion. Our solutions operating model is enabled by connected equipment throughout the building, allowing us to collect data that drives a consistent and enjoyable occupant experience with repeatable outcomes. We create incredible value for our customers, which is clearly demonstrated by our results in the most recent quarter. The transformation of our portfolio into a pure-play provider of comprehensive solutions for commercial buildings is an opportunity. Once complete, we will be able to flow additional resources to the most attractive opportunities. Part of our commitment to disciplined capital allocation remains ensuring that we are deploying resources to the right opportunities. Turning to the next slide. Johnson Controls plays an important role in serving the rapidly growing data center market. We provide cooling needs for the top hyperscale and colocation data center customers. The demand for data centers is accelerating globally with the next generation of data centers projected to be designed for more than 1 gigawatt of power consumption. We have intentionally positioned the company to benefit from this emerging trend due to our relentless innovation efforts and inherent strategic advantages. These include: creating leading technologies around a broad range of air-cooled and water-cooled chillers to support the exponential growth in cooling demand; investing in R&D teams and world-class test laboratories to design, build, test, and demonstrate performance of equipment over the entire data center operating envelope. Speed is the key, so we are investing to accelerate the pace of innovation; and creating leading domain expertise to provide complete package solutions that drive outcomes, such as high-efficiency chiller plants, space cooling, critical environmental monitoring, security systems, and fire safety and asset protection systems while providing service for the entire life cycle of the asset. Underscoring these advantages is our core identity as a comprehensive solution provider for commercial buildings. This enables us to fulfill more than cooling needs for our customer, which makes us a preferred partner that can expand with our customers across all geographies. In fiscal 2023, our sales to data centers were approximately $2 billion. We continue to see solid demand for our solutions, which is evident in our orders. This is reinforced by the fact that our fiscal first half orders for data centers have already surpassed the orders we booked for all of fiscal 2023. With orders growing, we have been investing in capacity to be able to execute on our accelerated data center backlog. Our strong presence in data center starts with our advanced chiller technology. Given the amount of heat generated at data centers, our customers are looking for solutions that maintain constant temperatures in even the most extreme environments. In addition to chillers, we have extended our offerings with both air-handling units and computer room air handlers. Our cooling solutions continue to advance, and we are working on next-generation technologies to keep up with the growing needs of data centers. The case study on this slide was for a 0.5 gigawatt facility that is being expanded now to a full gigawatt. The project included the deployment of our chillers, air handlers, and just as important, we have secured planned service agreements for all of the chillers. Our pipeline for data centers remains very healthy, and we are continuing to expand our capacity to meet the strong demand. We remain excited about the opportunities in this fast-growing vertical and look forward to updating you on our progress in the future. Before I turn the call over to Marc to go through the financial details, I want to say how proud I am of the Johnson Controls team. While we faced some challenges in the first fiscal quarter, and we'll continue to navigate a dynamic environment, we delivered on our commitments to our customers to drive value for our shareholders. Now, with that, I'll turn it over to Marc.

Thanks, George, and good morning, everyone. Let me start with a summary on Slide 6. Total revenue of $6.7 billion was flat year-over-year, while organic sales grew 1%, as strong high single-digit service growth more than offset continued weakness in China's system business and declines in the global residential HVAC. Segment margins expanded 70 basis points to 14.5% as we delivered strong productivity and converted higher-margin backlog. Adjusted EPS of $0.78 was up 4% year-over-year and at the high end of our guidance range of $0.74 to $0.78. Operations contributed $0.06 of the growth in the quarter, benefiting from recovered momentum following the cyber incident at the end of our last fiscal year, as well as improved productivity. Below the line, we saw headwinds from net financing charges due to higher interest rates. Overall, we are pleased with the strong adjusted EPS performance in the quarter. On the balance sheet, we ended the second quarter with approximately $800 million of available cash and net debt increased to 2.4x, which is within our long-term target range of 2 to 2.5x. For the fiscal first half, excluding the impact of the receivable factoring unwind, adjusted free cash flow improved $166 million year-over-year. As we end the use of factoring, we will continue to focus on further improvements in our core billings and collection capabilities, leading to continued improvement in our cash performance over time. We've also made tremendous progress in reducing our inventory levels and expect further improvements in the second half. Let's now discuss our segment results in more detail on Slides 7 through 9. Beginning on Slide 7. Organic sales in our Global Products business declined 1% year-over-year, with volume declines offsetting price. We saw low single-digit growth in commercial HVAC, highlighted by mid-teen growth in light commercial. Applied HVAC declined mid-single digits against a tough year-on-year comp. Fire & Security declined low single digit against tougher comps as the decline in fire suppression more than offset growth in fire detection and security video surveillance. Industrial Refrigeration grew over 25% with another strong quarter in EMEA/LA. Global residential HVAC declined low single digit, driven by a low single-digit decline in global ductless residential, primarily in Europe. Our global ducted residential business declined mid-single digits with a mid-single-digit decline in North America, offsetting strength in Latin America. Dealer growth is up high double digits with channel inventory normalizing and distributor sell-through continuing to increase. We see momentum building in our North America market. Adjusted segment EBITDA margins expanded 30 basis points to 18.9% as positive price/cost and improved productivity more than offset mix headwinds. Moving now to Slide 8 to discuss our Building Solutions performance. All those regained momentum with strong 12% growth in the quarter. Overall, service orders grew 13% with broad-based growth across the regions. Systems orders grew 12% as North America offset declines in EMEA/LA and APAC. Organic sales increased 2% in the quarter, led by service growth of 8%. Systems revenue was down 2% as declines in APAC and EMEA/LA more than offset high single-digit growth in North America. Building Solutions backlog remains at a record level, growing 10% to $12.6 billion. Service backlog grew 3% and systems backlog grew 11% year-over-year. Let's discuss the Building Solutions performance by region on Slide 9. Orders in North America increased 19% in the quarter, driven by 26% growth in systems. We continue to experience strong demand in data centers, which led to nearly 50% growth across our HVAC & Controls platform. Fire & Security orders grew low single digits. Sales in North America were up 8% organically with strong growth across our HVAC & Controls platform, up mid-teens year-over-year. Overall, our system business grew 9%, while service grew 6%. Segment margins expanded 110 basis points year-over-year to 13.6%, driven by the continued execution of higher-margin backlog and strength in our higher-margin service business. Total backlog ended the quarter at $8.9 billion, up 15% year-over-year. In EMEA/LA, orders were up 8%, with strong double-digit growth in service, offset by a decline in systems due to a strong year-over-year compare. Consistent with our strategy, there is an increased focus on driving higher margin into our backlog. Controls had a strong order intake with solid growth in Europe and Latin America. Sales in EMEA/LA grew 4% organically with low-teen service growth offsetting a decline in the system business predominantly driven by Latin America and Middle East HVAC businesses. Our service business benefited from strong double-digit growth from both the recurring and shorter-cycle transactional businesses. Industrial Refrigeration, another solid quarter with low-teen growth year-over-year. Segment EBITDA margin expanded 170 basis points to 8.4%, driven by improved productivity, positive mix from the growth in service and by the conversion of higher-margin systems backlog. Backlog was up 10% year-over-year to $2.4 billion. In Asia Pacific, orders declined 9% as we remain selective of the jobs we book into the China system backlog. Overall, APAC service orders grew high single digits, driven by high single-digit growth in our recurring contracts. Sales in Asia Pacific declined 23% as the system business was impacted primarily by the continued weakness in China. Our service business grew 7% in the quarter with strong growth in our shorter-cycle transactional business. Segment EBITDA margins declined 80 bps to 11% as weakness in China offset positive mix from our service business. Backlog of $1.3 billion declined 18% year-over-year. Now let's discuss our third-quarter and fiscal year '24 guidance on Slide 10. We enter the seasonally strong third quarter with good momentum, evident by our robust order and resilient service. Our margin-rich backlog remains at historical levels. And our Global Products book-to-bill business has stabilized. We are introducing third-quarter sales guidance of approximately low single-digit growth, which assumes one more quarter of top-line pressure in our system business in China. We expect strong contributions from North America and EMEA/LA, especially from the regained momentum in our service business. Global Products is expected to return to growth as our book-to-bill orders remain positive through the second quarter. For the third quarter, we expect segment EBITDA margin to be approximately 17% and adjusted EPS to be in the range of $1.05 to $1.10. We are maintaining our full-year guide. We expect sales growth of approximately mid-single digits, led by continued momentum in our service business, stabilization in our Global Products, and a cautious second-half outlook for China. Segment margins are expected to expand approximately 50 to 75 basis points through productivity improvement, positive mix from the service business, and conversion of a higher-margin backlog. Our adjusted EPS guidance range is unchanged and is expected to be approximately $3.60 to $3.75. The high end of the guide assumes accelerated recovery in China, normalized channel inventory levels in North America residential, and service acceleration. Excluding the impact of unwinding the receivable factoring, we continue to expect adjusted free cash flow conversion of approximately 85% for the full year. Our working capital metrics continue to improve, supported by our first-half performance. In summary, we remain confident in our ability to deliver on our financial and operational commitments.

Operator, please open the lines for questions.

Can you just maybe talk about whether there was anything that was pushed from 1Q into 2Q? And then, I guess, looking at the guidance, the fourth quarter definitely looks like a step-up here even more so than before. What gives you the confidence even at the lower midpoint to see that kind of ramp from 2 to 3 to 4 at this stage?

Yes. So in terms of push from Q1 to Q2, we had some orders that did slip due to the cyber incident and the recovery in the momentum. I wouldn't say it's material in terms of what pushed from 1 to 2. There were some smaller ones. But the strength of our orders in Q2 is really coming from the fundamental positive trend we're seeing in our data center business and some other core businesses. Now in terms of the guide for the balance of the year, maybe first address third quarter. If you look at the third quarter guidance we provided over $1.05 to $1.10. We feel very strong about Q3. We regained momentum during the second quarter, and that gives us strong confidence especially when we enter the third quarter. All of the short-cycle businesses we've been talking about have seen very strong order during the second quarter, and we continue to see that momentum building as we enter the third quarter. And that gives us the confidence that our book-to-bill Global Products businesses, residential business, and of course, our business solutions service business will achieve the target we've set for them. You know that China is still facing one more quarter of revenue pressure in Q3, but the order momentum there remains very, very strong. We are really expecting a very strong sequential performance in both EMEA/LA and North America. And so if you think about the guidance for the balance of the year, we're still showing the same range as we did in the prior quarter, even though we created a pretty strong second quarter at the high end of the guide we provided.

And then lastly, just any updates on deal timing?

Yes. So as I said in my prepared remarks, Steve, we are making good progress. As we've said, these businesses are outside the core and represent roughly about 25% of our sales. While they are non-core, they are good businesses that are adding value. So we're remaining focused on maximizing shareholder value. And like I said, we are making good progress across the board. We'll keep you updated as we continue through with these businesses.

Just Marc, I think you just alluded to the warranty add back in Global Products. Maybe could you just flesh that out a little bit why that wasn't considered operating, why that's a discrete item? And then on the fourth quarter guide, I mean, I think the implication is like low double-digit organic growth in the fourth quarter to get to that mid-single digits, even the low end of mid-single digits for the full year. So is that the intention? Do you actually see a pathway to low double-digit organic growth, even though it's easier comp and still quite a tough bar?

So let me start first with the Global Product quality issue, which is really not a warranty issue; it really is a quality issue. The reserve really relates to an anticipated remediation action we need to address a very recently identified firmware issue within some of our legacy products that are sitting in the field. We are currently testing that firmware update within those devices, and we are developing a remediation plan for this particular issue, and we'll announce when we are done with the full remediation. There's been no reports of any injuries or damage-related issues. Now when it comes to your second part of your question, I'm sorry, I forgot what you asked.

Yes. The low double-digit implied organic sales growth in the fourth quarter.

We see closer to higher single-digit growth for the balance, to be honest with you. That's improved. Yes. So I don't think we're going to change our approach on JC Capital. This is really a tool we have to strengthen our ability to provide value and attach a service and deepen our relationship with customers as we provide the full suite with the system, the service, and then the financing that wraps around that. When it comes to our trade working capital, I mean, we had a very strong start to the year. We've improved pretty much every single fundamental there in terms of both receivable management, I would say, as well as our ability to manage our inventory. If you look at our cash collection cycle overall, and if you exclude the impact of the unwinding of factoring, we improved our cash collection cycle by about 5 days, which we are very happy with that outcome. If you look at the guidance we've given for the year on free cash flow conversion, we are maintaining the 85% despite very strong performance in the first half, and we see continuous improvement in our working capital metrics.

And our next question today comes from Scott Davis at Melius Research.

I'm reviewing the APAC numbers, and I noticed that applied has declined significantly, while fire remained relatively stable. I would have anticipated these two to be more closely related. Was there greater selectivity on the applied side? That point was a bit unclear to me during your earlier comments.

No. As we're looking at what we're deploying from a solution standpoint, we're looking at each of the domains and then how we differentiate and how we go to market, being able to capture what we see to be the secular trends around data centers in some of these key end markets. And so it's really just based on the backlog that we've had, how it's converting. And then as we're getting more integrated solutions, you'll see where we get more of a broad-based pickup in all of the domains. The applied was specifically where in the construction market, as Marc said, we have a big base of business in China. We have the market-leading position. And we've probably seen more of a decline on the commercial side, more of the commercial residential side. And so as we have adjusted inventories and as we've been working to now make sure that our resources are allocated more broadly across some of the other verticals, we're starting to see a real strong pipeline develop, and we're converting that pipeline.

Okay. That's very helpful. Now, moving to the data center segment, I understand your traditional capabilities, and with Silent-Aire, you acquired advanced air-handling capabilities. What is your current position regarding chip-level cooling capabilities? Are you forming any partnerships to tackle liquid cooling?

Yes. So let me frame up data centers because it has been obviously a key area for us as we've been deploying our resources, investing over the last few years because we saw this coming. I'd say that we are well-positioned with the cooling technologies and solutions, and a lot of that is working directly with each of the key hyperscalers and colocations. Now we are partnering with them, understanding from a technology deployment how does that cooling technology then get deployed at the chip and depending on how these are going to be configured. So we're making sure that not only with our innovation and investment it's complemented with what we're doing and how we go to market to serve their needs. So we've got the right capacity to meet the increased demand. And like we said earlier, we're providing more than just chillers. As we engage with our customers, we have strong capabilities in air handlers and crawls, and we are now offering a complete solution that includes controls, building controls, fire, and security. Looking ahead at the design of future data centers, we anticipate over a gigawatt of power consumption, necessitating a variety of air-cooled and water-cooled systems to accommodate exponential growth, along with the deployment of liquid cooling solutions. We are not only innovating with hyperscalers and colocations but also ensuring we partner effectively to apply our cooling technology for maximum efficiency. The investments in research and development and our world-class laboratories enable us to design, build, test, and demonstrate the performance of our equipment across the entire data center operating envelope. We have nearly engaged all data center operators closely, focusing on differentiating our solutions and ensuring we have the necessary capacity and technology to meet rising demands. Currently, our orders in the first half have surpassed all of our fiscal year 2023 data center orders, and we have a strong pipeline to support continued growth. We are adding capacity to meet this demand and believe we are well-positioned to achieve projections of over 50% growth in the coming years. This gives us confidence as we move through the year, observing continued strength in orders and good visibility into our ability to sustain this trend into 2025.

And our next question today comes from Joe O'Dea with Wells Fargo.

Marc, just a couple of clarifications to start. First, in terms of the quality issue and confidence that there are not kind of additional reserves going forward. Anything from a timeline to remediate? And then secondly, just related to your answer to Nigel's question, when you're saying high single-digit implied growth, was that a back half of '24 comment? Or was that a fourth quarter comment?

It was a fourth quarter comment, just to clarify. On the quality, we're early in the process. These, again, are very unusual. At this stage, we don't expect anything additional, but we are still reviewing how we are going to develop and deploy that firmware fix. And generally, we're able to resolve those issues fairly quickly within a couple of quarters. So it's not something that's going to drag along for years on because it's critical for us to fix those pretty quickly.

I would say across our applied, I mean, when you look at both whether it be direct or indirect, we have a much higher mix as we're differentiating our solutions, our Commercial Solutions business. When you look at the overall applied volume on a 2-year stack, we're up over 20%. And the pipeline right now that we're building is extremely strong because of the secular trends that we're addressing, which is the data center expansion, a lot of the industrial expansion as well as a focus on sustainability. So we've been positioning our technologies globally, regionally to be able to get more than our fair share. And I think we're positioned to continue to see that trend.

And our next question comes from Julian Mitchell with Barclays.

Sorry to be a bore, but just to sort of try and circle back to the second half assumptions for a second. So I think the segment margin is guided around sort of 17.5% in Q4, and you just did 14.5%. So maybe help us understand that 300 bps uplift is there anything by segment that stands out or they're all up a healthy amount? And just there's a bunch of questions on China and APAC. So just to understand, for the year as a whole, what's the APAC Building Solutions' revenue expected to be down? I think it was down 22% in the first half. So what's the full-year assumption for that APAC BS revenue change, please?

Yes. So first on the second half, and you're directionally correct on Q4 segments. Again, our expectation there and where that margin comes from is really driven by 3 things: the improvement in our mix associated with the growth in our service business. As you know, the service business is much, much more profitable than our system business. It's the volume increase we are seeing both in our residential business as well as our book build business, where orders have been progressing well throughout the second quarter and as we enter the third quarter. That volume provides a benefit in terms of absorption and productivity within our manufacturing and provides good leverage, allowing us to get there. And then we've addressed our base cost earlier in the year, and we set ourselves up for the ability to leverage the P&L a little bit better than we've been able historically, and that's why we are comfortable at where we are. Now for the full year on APAC, I would say if you look at where we've guided, we're assuming a mid-teen negative growth for the full year and that the sequential growth that you can see will therefore be positive in the fourth quarter in order to obtain that weighted average performance for the full fiscal year '24.

That's a very clear answer. And then just my second question, just to understand that data center exposure a little bit better. I think George, you gave a very clear explanation of the products and the focus points for JCI. But in terms of sort of revenue, the $2 billion of sales you mentioned, George, I think that's a 2023 number, is it? And just to understand maybe any sense of how those sales split across kind of HVAC, BMS, and Fire & Security?

So I mean, when we look at the $2 billion, that was the 2023, as you said. And then we're obviously seeing a significant pickup on that this year. So as we said, for the first half, we're already at the level that we were all of last year. Now a significant amount of that is being driven by the cooling technologies across our not only our air-cool, water-cool but also the application of Silent-Aire. So we've got a good pick up there. What we're doing is making sure that as we're working with the hyperscalers and colos that we're now going to market in more of an integrated solution that ultimately creates a lot more value in how that solution is put into service. You can imagine with all of the technology integration that we've been having with these providers, it is really differentiating what we're actually doing. And so we've already seen a big pickup in air handling and crawls, and now we're seeing the pickup in building controls and then more recently now fire. So you're going to start to see a more broad portfolio that ultimately is going to be delivered through those solutions. And then what's important is that we're getting all of that connected and ultimately put into service. So the ability to then provide service through the life cycle. So we're making really good progress here.

And our next question today comes from Noah Kaye with Oppenheimer.

You mentioned the need to see service growth acceleration in the back half as part of the key to getting to the high end of the guidance. I mean, it was up 13% right, in terms of orders in 2Q. What kind of acceleration do we need to see? And what's your visibility to that?

What we need to focus on is our past performance. We were consistently experiencing high single-digit growth until the cyber incident in the first quarter, which significantly impacted our momentum by affecting several systems responsible for processing orders and fulfilling services. We are now working to regain that momentum globally and are executing well on our recovery strategy. Our aim to become a comprehensive solutions provider allows us to leverage our entire installed base and enhance the value we deliver over the customer lifecycle. North America, our largest market, was the most affected. We made progress in the second quarter, and we expect this momentum to continue and accelerate in the third and fourth quarters. We are looking forward to strong sustained high single-digit and double-digit service growth moving forward. As Marc mentioned regarding EMEA/LA and APAC, we have already seen a recovery, with double-digit orders and growth in EMEA/LA, and we are also noticing an increase in orders in Asia Pacific. It now comes down to the timeline and our ability to regain that same momentum in North America.

I think you mentioned in the remarks that applied and controls orders in North America were up 50%, nearly 50%. So please confirm that. How concentrated was that in data center given the focus or whether it's more broad-based?

Yes. So that 50% was around HVAC applied as well as control for North America, in terms of orders this quarter. So a very, very strong momentum. A lot of it came from that data center, some of the key colos, and key hyperscale are accelerating their orders. But what's also incredible to see is the pipeline continued to grow even after a lot of orders are coming in. So we think that momentum is going to continue building, and we are very comfortable about achieving those targets.

And our next question today comes from Andy Kaplowitz with Citigroup.

George or Marc, can you update us on your progress in terms of improving your margin in EMEA/LA? I know you've talked about all the changes you made in terms of project selection. Would you say your progress is in line with what you expected? And what's your confidence level that margin should reach double digits by the end of the year?

No. Good question, Andy. So first, I want to start by saying we are pleased with the performance in EMEA/LA in the second quarter. While it's not yet at par with the regional peers, the rapid progress we made both on backlog growth and margin in such a short period of time is a testament to the transformation and the application of that one end-to-end operating model George was talking about. I'm very proud of what the regional and functional teams have been able to achieve by leveraging further that integrated global business solutions operating model. As you look at the balance of the year, we have 2 strong tailwinds in EMEA/LA. The first one is we see a continued strong mix that is provided by the robust growth in service you saw in Q2. The second one, we continue to improve the order margin rates that are coming in our backlog. And that's really coming from an improved go-to-market strategy we talked about, as well as better commercial discipline. These 2 factors combined with the fact that we've rightsized our base cost structure provide us with great visibility to achieve double-digit segment margin and maintain it there towards the end of the year.

And then George, I just want to follow up on your commentary regarding your pipeline of opportunities in China. It seems like maybe you're undergoing more of a transformation from traditional commercial markets to non-traditional markets. I don't know if that’s a fair characterization, but maybe you could comment on that. But you also sound confident regarding an order of sales recovery by the end of the year. So maybe you could elaborate on the risk that the recovery could slip.

A year ago, as we were preparing for the second wave of cyber challenges, we were addressing a gap and working on increasing our volume and inventory. When comparing year-on-year in the first and second quarters, we saw growth last year, which makes for a challenging comparison now. However, I want to emphasize that our focus is broad-based; we are not limited to just the commercial residential sector but are involved across all end markets. We are aware of where our opportunities lie, how we are positioning ourselves, deploying our technologies, and differentiating our market solutions. We are currently building not just a robust pipeline but also converting at historically high rates to orders. This gives us confidence that as our backlog continues to grow, it will convert in the third and fourth quarters, leading to positive revenue by the year's end. We are very optimistic about our business. We have an excellent product and a solid facility, and we need to ensure that as we adjust our inventory build from last year, we align with where the market is heading and capitalize on more than our share.

And our next question today comes from Joe Ritchie with Goldman Sachs.

So I have a couple of quick clarifying questions. Just the $33 million product liability charge that you took this quarter, just a product quality charge you took this quarter, like what portion of your product portfolio is that actually touching? Just again, I just want to get some comfort around ring-fencing that number. And then also on the factoring program, how should we be thinking about the impact from factoring through the remainder of the year?

On the product, Joe, that's in our fire detection business. It's a sensor that ultimately, as Marc said, firmware in a sensor that the legacy product, as far as when we look at all the products that's being produced today, it's totally compliant. So it's making sure based on what we've seen with a couple of failures, making sure that we're addressing that in the legacy product. As Marc talked about, that's how we kind of estimated what that potential could be. We're going to be disciplined in how we actually go about remediating that.

On the factoring and the finance charges, yes, the unwind of the factoring will provide some benefit in the balance of the year. What's offsetting part of that is the PFAS settlement. As you know, we are going to settle $750 million for the half, as well as slightly higher interest rate environment than we had originally anticipated. But I think the factoring and the cost benefit that it provides gives us confidence that our guidance is at the right level.

Got it. Okay. That's both helpful clarifications. And then my other question was really just around the what's happening with Global Products mix going forward because it seems like the guidance is baking in a pretty good improvement in Global Products margins. And I'm just curious, like is Global Products expected to turn mix positive in the second half? I know it was a headwind this quarter. Just any color on that would be helpful.

When you look at Global Products historically, when you're in a more stable environment year-on-year, I mean, last year we had a tough year because as we were really working down backlog and have built up with all of the supply chain disruption. And then when lead times went back to normal, obviously, we were a shortfall of orders and orders coming in through the year. As Marc said, we're back to normal flow of orders to fulfillment. We've got our lead times down back to where they were. And so we're seeing good flow, right from market demand, orders, building backlog, and then converting. On the margin side, you can imagine when we were disrupted, there was significant cost with that disruption. And so we have been significantly improving the productivity as we've recovered. Now with normal flow and stability, we're getting significant conversion cost productivity. And then with the continued volume increase on the conversion in the second half, that will leverage really nicely in the second half from a margin standpoint. And then what we've done across the company as we went through this cycle, we've taken out significant G&A. And so as we've addressed that across the board and gone to one operating system, we're going to start to see much better leverage on our G&A structure.

And then I would add on mix. What you saw in the quarter, that negative mix of $80 million Global Products really came from the volume challenge we saw in APAC, that really led to an under absorption of Global Products. Outside of that, the general mix of the product is neutral to the margin. What you get is really the lift, George just talked about.

And our next question today comes from Jeff Sprague of Vertical Research.

A couple of questions, obviously, on the Q4 guide. And I know there's kind of some squiggles around the growth rates and everything. But it does seem to me that if Q3 is a low single-digit organic growth and Q4 is high single digit 8% or 9% and the year is closer to 3%. So maybe just address that, is that kind of what you're thinking you're progressing towards the very low bound of what we might call mid-single digits for the year?

I mean I would think of Q4 in the teens, 10% growth. And I think you’re right, there's a step function change between Q3 and Q4 from a growth standpoint. But I don't think it's that challenge if you see the momentum we see in orders. That goodwill relates to an impairment charge we took on our subscriber business. That subscriber business sits within our EMEA/LA segment. It came really from a combination of small actual result delta versus an internal forecast we had, but it was mostly associated over time with the effect that the Argentinian peso had in the mix of results of that particular business. Then I'll remind you that, that impairment is non-cash in terms of what the charge relates to. It has absolutely no impact on our ability to deliver free cash flow for the balance of the year.

And then just a really quick follow-up just on cash. So the PFAS settlement you're expecting to go out the door here before the end of the year, and are you expecting any insurance recoveries against that in 2024? Or that's more of a kind of protracted negotiation with your insurers?

Yes. The PFAS settlement will be in 2 tranches. The first tranche is coming shortly, and the second tranche later in the year. I do not want to speculate on the timing of the recovery of the cash from the insurance. I would tell you we have significant insurance with about 20 insurers. We are doing everything we can to recover as much as we can. We have a line of sight of recovering a very material portion of the settlement. But at this stage, I'm not being able to pin down an exact timeline on that recovery.

And our next question today comes from Gautam Khanna with TD Cowen.

I had a couple of questions on the divestments. First, I was curious if you could characterize the level of interest from potential buyers. If you could talk about maybe the aggregate tax basis. And if you could also speak to any potential dis-synergies and if you have any quantification of that, that would be helpful.

I mean I don't want to overspeculate on exactly where we stand. What I'll tell you is that there are different combinations of divestiture structures that we are looking at, and we are simply trying to optimize shareholder value and our ability to return a very large portion of the proceeds associated with the divestiture back to shareholders. The divestiture will require, like any material divestiture, for us to take action around our base cost and our central costs of operating. We have a good line of sight to actions we want to take. We've already started planning around it.

Can you speak to the timing or the tax basis of the assets?

At this stage, it would be very hard for me to pin ourselves down on the timing. We're doing everything to accelerate the process. Depending on how we structure the divestiture, the tax effect will be very different. So at this stage, that's giving you a very wide range of the different options that are being considered from a divestiture of structure, I don’t think would be helpful. But again, we're doing everything to maximize shareholder value here.

And our next question today comes from Deane Dray at RBC Capital.

I want to revisit the Page 5 data center exhibit, which is excellent. The pie chart at the bottom showing the different products and services that JCI offers is particularly useful. In response to Julian's question, it would be helpful to get a rough estimate of these categories. If I grouped cooling, group chiller, space cooling, and monitoring together as one category, and fire and security as another, would the approximate breakdown be 60% for cooling and 20% each for fire and security? Is that in the right range?

Yes, I would say it's about two-thirds chillers, and the remainder would include air handling, crawls, fire and security, and all the other systems that ultimately support the deployment of the cooling technologies.

Great. That's really helpful. And just I think a lot of people think of the security side, just the 3 levels of access that most of these data centers have. But if you look at just about every row of these data center rooms, there are cameras and fire suppression on every row. So this is part of your offering, correct?

It's absolutely part of the offering, and those are very complex solutions. We are really set up with our engineering and our product offering to really leverage that market. And that's where we see the pipeline continuously growing as the complexity and the structure of those data centers continue to increase.

And Deane, I think it's important to note also from a service standpoint, when you go to one of these sites and you see the installations and all of the equipment, both across the domains, what is really strong is our footprint, providing the service. So how our teams then are positioned to support all of these large facilities that are being put up. And so that's where we see significant opportunity to be able to deploy our system so that then from a life cycle standpoint, we have the domain and expertise deployed to be able to support these large operations.

Terrific. And just one last quick one for Marc. I know it's still early, but when would be the earliest we might hear some reset working capital metric targets?

I think we're still at an early stage. As you mentioned, we are looking at next year and where we're going to deploy our resources from a growth standpoint. I think as we close Q4, we'll probably be able to give you a strong view on where we are going to land for next year as well as our long-term algo. But I don't think we'll shy away from the comment I made last time that 85% to 90% free cash flow conversion plus, although the long term is really where we should be thinking.

And our next question today comes from Andrew Obin with Bank of America.

I have a question. We're looking at macro data, and it seems that labor inflation is increasing again. How are you approaching your contract structure, especially regarding installations? In light of inflation, are you considering adjusting the contract structure to account for a potentially prolonged period of higher labor inflation? I know it's a complex question, but I'd appreciate your insights.

No. What I would say is when we went through that high inflationary period, obviously, that exposed a lot of our weakness because we were in a low-inflationary period for so long. We've built very robust pricing and costing pricing, and then from a selling standpoint, focusing on value. As we plan long term now, we're factoring in. We're, from a costing standpoint, anticipating higher than the market forecast on inflation. We have been considering this and ensuring we have contracts that allow us to recover over the long term on some of our extended contracts. This approach has been implemented globally. I would like to emphasize that we have established strong pricing and are carefully reviewing costs to ensure we are positioned to achieve the margin rates that we are recording. Currently, we are booking significantly higher margins and executing at or above those margins moving forward. This is a crucial development and a key aspect of our ability to deliver enhanced margins in our solutions business going forward.

Great. And then just a follow-up question. If we look at the bookings on data center, clearly got a lot of attention, growing 50% plus. What's happening? You guys have kindly provided a very nice pie chart of your end market breakout. Can you just highlight what else is doing well? And if there are any headwinds within your key end market verticals on applied?

It's broad-based. When you examine our applied business, we offer a complete portfolio of technology, including both water-cooled and air-cooled chillers, which are primarily aimed at data centers. We also deploy the Silent-Aire packaged cooling solutions. The demand we observe isn't limited to data centers; there is significant industrial expansion occurring globally. This includes sectors like education and some government efforts. Most importantly, there's a widespread demand addressing the challenges our customers face in reaching their sustainability goals.

Commercially, Europe, I made a comment in the opening remarks around industrial refrigeration growing really fast. There are multiple pockets of the market that are growing, probably not as fast as what we're seeing in data centers, which is really unprecedented and continues to see that pipeline growing, but we see pipeline growth across the board.

Across the board. What we've learned is technology wins. So we've been investing multiyear in our technology differentiation. As we're applying that into the key verticals, that's what ultimately is delivering the value.

And our next question today comes from Steve Volkmann with Jefferies.

Just a couple of real big picture questions for me. First one, you talked about some investments in, I guess, product development, et cetera, but also some capacity. Is there any reason to think there'd be a step change in that as we go to next year? In other words, are there some projects that kind of get done? Or is that a good run rate?

When we discuss our reinvestment strategy, we have emphasized this for several years. Our applied cooling technology positions us as a leading player in the global market, and we have been investing in multigenerational technologies. A visit to our technology center in New York, Pennsylvania, particularly our JADEC center, would highlight this. We have significantly increased our reinvestment over the past few years, which has given us a competitive edge in data centers. This trend will continue. Additionally, on the capacity front, we have excellent factories worldwide, and we are now scaling those facilities to support the demands driven by data centers.

And ladies and gentlemen, this concludes our question-and-answer session. I'd like to turn the conference back over to George Oliver for closing remarks.

Yes. Let me wrap up. I want to thank everyone for joining us today, and I'd like to end the call by highlighting the strong foundation of operational excellence at Johnson Controls and our value creation framework. I think we demonstrated with the disruption in Q1. And then as we've now come back and created momentum in Q2, gives us a lot of confidence that we're beginning to see not only the results but now more importantly, the opportunity to be able to accelerate here as we go forward. Our results demonstrate that we're both capturing the secular trends around sustainability and healthy buildings and that we do have the right strategy and operating system in place that ultimately not only meets our customers' needs as a preferred partner but certainly elevates the ability to be able to create returns for our shareholders. So we are very excited about what is to come and what we see now playing out. We believe that we are poised to continue creating value for our shareholders, and we all look forward to continuing to engage with all of you here over the next days and weeks as we continue to execute. So with that, operator, that concludes our call.

Thank you, sir. You may now disconnect your lines, and have a wonderful evening. Thank you.