Good morning, and welcome to the Caleres Second Quarter 2024 Earnings Call. My name is Rob, and I'll be your conference coordinator. At this time, all participants are in listen-only mode. As a reminder, this conference is being recorded. At this time, I'll turn the call over to Liz Dunn, Senior Vice President, Corporate Development and Strategic Communications. Please go ahead.

Thank you, Rob. Good morning. I'd like to thank you for joining our second quarter 2024 earnings call and webcast. A press release with detailed financial tables as well as our quarterly slide presentation are available at caleres.com. Please be aware today's discussion contains forward-looking statements, which are subject to a number of risks and uncertainties. Actual results may differ materially due to various risk factors, including, but not limited to the factors disclosed in the company's Form 10-K and other filings with the US Securities and Exchange Commission. Please refer to today's press release and our SEC filings for more information on risk factors and other factors that could impact forward-looking statements. Copies of these reports are available online. In discussing the results of our operations, we will be providing and referring to certain non-GAAP financial measures. You can find additional information regarding these non-GAAP financial measures, as well as others used in today's earnings release and our presentation on the Investors section of our website. The company undertakes no obligation to update any information discussed in this call at any time. Joining me on the call today is Jay Schmidt, President and CEO; and Jack Calandra, Senior Vice President and CFO. We will begin this morning's call with our prepared remarks and thereafter, we will be happy to take your questions. I would now like to turn the call over to Jay.

Thank you and good morning, everyone. Earlier today, we reported sales and earnings that were below our expectations. While our brands and our products continue to resonate with consumers, and we remain committed to and confident in our long-term vision, our second quarter results fell short in both segments and do not reflect our true potential. Our ERP upgrade during the quarter was a significant part of the problem, but not the entire problem. Lack of visibility caused execution issues that prevented us from delivering our expected results. In total, for the second quarter, we achieved earnings per share of $0.85. Our second quarter sales declined 1.8% year-over-year, and the sales miss drove the bottom line miss. We generated strong gross margin rates of 30 basis points, driven by the Brand Portfolio. Now, let me delve into the issues faced with regard to our ERP system upgrade and what we have done to course correct. As you are aware, we upgraded our SAP enterprise system to the new cloud-based version. This was a necessary upgrade that our teams have been working on for the past year, resulting in a common platform to leverage across our Brand Portfolio. Mid-quarter, we were down for a few days as we planned. When our systems came back online, we initially saw signs of a successful implementation with e-commerce and order shipping on track. However, as we progressed through the quarter, several key operational reports were delayed causing a lack of visibility to the tools we rely on to drive our business day in and day out. Additionally, there were issues related to size reporting that initially made it difficult for us to service drop ship and replenishment orders. Finally, we experienced late shipments and carrier failures that, while not related to the ERP implementation, contributed to the sales decline. It is important to note that about 45% of our Brand Portfolio business is dynamic, including direct-to-consumer replenishment, drop ship, and advancing newness. Without the tools and the reports to monitor these areas, we could not see all the issues until it was too late to fully recover. In response, we took several actions. First, we immediately replaced one of our integration partners who handled reporting. Second, we pulled experienced order management professionals from elsewhere in our company and enlisted them to help ship out as many orders as possible. Third, we've gone function by function to shore up reporting and develop workarounds until the automated solutions are fully online. Importantly, we are now operational in all areas that caused the ERP disruption and we have addressed the issues that temporarily impacted visibility. That said, we do not expect to recover all the missed sales with respect to seasonal categories, drop ship, and other direct-to-consumer purchases. This is factored into our updated guidance that Jack will share with you momentarily. We have also accelerated cost reduction initiatives to mitigate the impact on profitability. To that end, today, we announced a restructuring that will save us approximately $7.5 million on an annualized basis and $2 million in this fiscal year. These moves will make our teams more efficient and effective. Additionally, we are reducing other SG&A items for the back half to align with our forecast. Now let's turn to our operating segments. The Brand Portfolio sales declined 5.1% with the issues related to our SAP upgrade impacting all brands as well as weakness in seasonal categories. Wholesale and drop ship were down and our own e-commerce was flat, but below our expectations. We continue to see strong growth in demand for new products and momentum in fashion sneakers. In fact, sneakers and sport represented 28% of retail selling for the quarter, up six points versus the prior year. Seasonal products continued to underperform with sandals down high-single digits versus last year. We are well positioned in sneakers going forward and have aligned our inventory with consumer demand for this trending category. Higher initial margin rates and a favorable channel mix resulted in a 140 basis point improvement in segment gross margin. This demonstrates the health of our business overall. Our return on sales for the Brand Portfolio was down last year due to deleveraging of expenses. Inventory is in good shape, about flat to last year with a reduction in aged inventory. Our four lead brands, which include Sam Edelman, Allen Edmonds, Naturalizer and Vionic, represented more than half of the Brand Portfolio's sales in the quarter. While sales were down for the lead brands, in total, they outperformed the other brands in our portfolio. A few highlights from the quarter demonstrate that our growth vectors are still on track. On the international front, we are very pleased with Sam Edelman's momentum. What we are seeing in Asia is giving us increased conviction in our strategy there. In terms of new channels of distribution, Allen Edmonds' wholesale door count is up 30% year-over-year, and we continue to see a strong response at Nordstrom and other strategic specialty accounts. We also continue to attract new consumers to our brands like Naturalizer. There, I hope you noticed that we are moving forward with Deepica Mutyala and Lauren Chan as our first inclusivity ambassadors starting with a campaign centered around our sizing initiatives and wide shaft boots. We are already seeing a strong reaction in early fall to our tall boots, especially in wide shaft. And at Vionic, the uptown moc franchise continues to introduce the brand to new consumers with more modern and relevant fashion that embodies wearable well-being. Overall, the Brand Portfolio had a difficult quarter. However, we have full confidence in our growth vectors. Our retail sell-throughs in the quarter were strong. We are well positioned from an inventory perspective in sneakers, and many of our brands have growth and receipt plans for the back half to support our guidance. This was a moment that is not indicative of our future potential. Moving on to Famous Footwear. Total sales were up 1.5% during the second quarter, while comparable sales declined 2.9%. Despite sales that were lower than anticipated, we delivered sequential improvement in each month of the quarter. We saw our athletic trend build in July as the back-to-school season began, and we aligned our assortment with trending categories and brands. Notably, our strategically important kids category once again grew in the quarter and kids outpaced the total business. Our kids business has now outperformed the rest of the chain for 14 consecutive quarters. Kids penetration of the total Famous business was 21% in the quarter, and we gained 0.5 points of market share of kids in shoe chains, according to Circana data. Also in the second quarter, Famous Footwear's market share was flat to the total footwear market overall and gained 0.5 points in shoe chains, according to Circana. We were also pleased with the performance of our own brands at Famous. Penetration of our Caleres brands was once again up in the quarter. Our own portfolio provides Famous with greater access to fashion products. And at an enterprise level, Caleres captures a higher gross margin on brands sold vertically. Our Famous.com business was solid in the quarter, up 10% year-over-year with much of the business fulfilled through our stores. Finally, we continue to further our efforts to enhance the consumer experience at Famous. At the end of Q2, we had 31 FLAIR locations in total. We experienced a 5 point sales lift versus the rest of the chain in our fall 2023 and spring 2024 FLAIR stores. Those of you that shop there may notice an expanded assortment of brands like New Balance and Brooks. FLAIR is helping us attract these and other more elevated brands and products, and our Famous consumer is responding. We are on track to remodel 12 additional FLAIR stores in the back half of this year. As for the back-to-school business, it came late, but it has come in strongly and we are pleased with where the season ended up. Early in the year, we saw a stronger athletic business materializing and worked hard to align our inventory investment with emerging trends for back-to-school. In mid-July, we launched new marketing messages and shifted our marketing mix to channels that were driving the most traffic. We also shifted our promotional strategy to BOGO from buy more, save more, after conducting a test that showed BOGO was margin dollar accretive. In August, we experienced a high-single digit positive comparable store sales gain. As a result, through August, Famous Footwear comparable sales are now about flat for the full year to date. The athletic trend continued to build and turned positive with strength in Nike and Adidas amongst others. Furthermore, we are seeing strength in Men's and Women's alongside continued outperformance in kids. While we see these trends normalizing now that the back-to-school season is over, our results suggest our product, marketing, and promotional messages are resonating with the millennial family. The strength of kids, our FLAIR results, and our trend in August lead us to a place of cautious optimism at Famous. We believe Famous' inherent competitive advantages, namely its leadership position with the millennial family, especially kids, coupled with its clear avenues for growth and support from the Caleres structure position the business to gain additional market share in shoe chains, generate robust levels of cash and increase profitability over the long-term. As we look ahead, we are confident in our ability to get back on track and deliver earnings per share in line with our revised guidance. Longer term, we believe we are exceptionally well positioned to execute our strategic plan, invest to fuel our growth initiatives, and drive sustained value for our shareholders. And with that, I will now hand it over to Jack for a more detailed view of our financial performance and our outlook.

Thanks, Jay, and good morning, everyone. During today's call, I'll provide additional details on our second quarter performance, share our outlook for the third quarter, and discuss our revised guidance for the full year. While there were no adjustments to the second quarter this year, please note my comparisons to last year will be on an adjusted basis. For the second quarter, sales were $683 million, down 1.8%, which included a $23 million benefit in Famous due to the retail calendar shift that pulled a peak back-to-school week into the quarter. As Jay mentioned, our ERP upgrade, weak sandal demand, and a late back-to-school lift resulted in a shortfall to expectations. Brand Portfolio sales were down 5.1%. Based on our analysis, we believe the system issue resulted in about $10 million to $15 million of lost sales in the quarter, or as much as 5 percentage points of growth. Famous sales were up 1.5%. Comparable sales, which adjust for the calendar shift, were down 2.9%. Encouragingly, we saw sequential improvement in each month of the quarter and that improvement continued with a strong performance in August. Consolidated gross margin was 45.5%, a 30 basis point increase versus last year, and was driven by higher margin in Brand Portfolio, partially offset by a lower margin in Famous. Brand Portfolio gross margin was 42.7%, up 140 basis points versus last year as a result of higher initial margins and a favorable channel mix. Famous gross margin was 45%, down 120 basis points versus last year due to more days on promotion and the pull forward of our BOGO 50 offer as well as higher clearance activity. While we utilized the BOGO 50 offer earlier than planned, we believe we maximized gross profit, given the initial tepid response to our buy more, save more promotion. SG&A expense was $268 million or 39.3% of sales and included planned investments in marketing behind our lead brands, the expansion of our international business, and the SAP upgrade. Operating earnings were $42.5 million and operating margin was 6.2%. Operating margin was 8.2% at Brand Portfolio and 8.3% at Famous. Net interest expense was $3.3 million, down about $2 million from last year. The reduction was driven by lower borrowings as our weighted average borrowing rate was similar to last year. Earnings per diluted share were $0.85 versus $0.98 last year, and EBITDA was $57 million, or 8.4% of sales. Turning now to the balance sheet and cash flow. We ended the second quarter with $147 million in borrowings, down about $98 million from Q2 2023, and no long-term debt. I would note that one of our vendors had issues receiving payments later in the quarter, which resulted in a planned payment of $49 million being pushed into August. Inventory at quarter end was $661 million, flat to last year. Inventory was up slightly in Famous and down slightly in Brand Portfolio. Regarding cash flow from operations, we generated $80 million, which included the favorable impact of the deferred vendor payment. Now, turning to our outlook. We are updating our full year 2024 guidance to reflect the shortfall we experienced in Q2, our strong August results at Famous, and the restructuring actions we announced today. Specifically, we now expect sales to be down a low-single digit percent versus last year. This comparison includes the impact of the 53rd week in 2023. Excluding the 53rd week, sales are projected to be flat to down 2%, and earnings per diluted share of $3.94 to $2.09, and adjusted earnings per diluted share of $4 to $4.15, which includes about $2 million of savings and excludes $3 million of one-time costs associated with the restructuring. Additionally, we now expect the following for 2024: consolidated operating margin of 7% to 7.1%, and capital expenditures of $50 million to $55 million. Given the continued strength of e-commerce relative to stores in Famous, we will close an additional 10 stores this year and expect to end the year with 850 stores versus 860 stores last year. Lastly, we still expect an effective tax rate of about 24%. We are also providing guidance for Q3. We expect consolidated net sales to be flat to down 2%, a cash restructuring charge of $3 million, and earnings per diluted share of $1.24 to $1.34 and adjusted earnings per diluted share of $1.30 to $1.40. We have provided a table in our earnings release and slides that summarize our previous and revised guidance.

Thank you. We'll now be conducting our question-and-answer session. And our first question is from the line of Laura Champine with Loop Capital Markets. Please proceed with your questions.

Thanks for taking my question this morning. Jay, just hearing all the things that you've done to fix the ERP implementation issues, should we consider it an immaterial impact on the back half of the year?

I would say that's accurate, Laura. We have really triaged this during the second quarter, and we feel confident that we have all systems go. And where we don't, we have the accurate backups in place until we do that we feel very confident in.

Got it. And then on this August rebound, and I think this would probably be tough to tell, but do you have a sense that that was driven by the macro, or could it be that your promotions which were stepping up in that time period are what drove the improved results?

I think it starts with the fact we were looking here this morning, we have a lot of our athletic brands trending extremely well, so we were much better positioned with key athletic brands. They represented well north of 50% of our total Famous business. So getting those key brands in place and the kids inventory was the first part. The second part was, as you alluded to, this was the first time that we saw such a high demand on the BOGO versus buy more, save more that it became margin accretive. That was a different place for us that we haven't seen prior to that. So while not more days in the pure back-to-school business, we do see we got much higher traffic lift from it. Finally, our marketing was really all focused on kids during the back-to-school season and on the key athletic shoes and others that really drove traffic. So you're right, it's hard to determine one impact, but I think those three things in tandem probably drove it through. That would be where I think we wound up.

Yeah. Sorry, I was muted. Yeah. I've got a few questions. On the ERP situation, Jay, it sounds like you said all systems go. I am curious though you mentioned that with Brand Portfolio that you're seeing growth in your receipt plans. Is there any concern about the fallout to those plans? Maybe just as some of these issues might have negatively impacted some confidence in your business from your wholesale partners?

No. In many cases, Mitch, we did ship in the second quarter later, but it was within a customer's shipping window. So we haven't seen any lack of confidence from our retail partners, and in some cases, again, very nominal. What we are seeing though is some real strength in fall, and it's early days for sure, but we are seeing some really nice reactions to some key trending categories on the brand side. These include sneakers, as we've mentioned, continuing to grow. We've seen great results in some early flats and mocs, and sport-inspired casuals are another great example. Finally, we've seen some interest in high-shaft boots, particularly at Naturalizer and Sam Edelman. The consumer seems interested in new fall and is out shopping, and we're in a position to address that.

And just on the boot piece, can you remind us how big a part of your business that is in the back half of the year and what kind of performance you're lapping there from a year ago?

It's a good question. Obviously, we haven't had boot seasons that were disappointing in the last two. Our best information right now tells us it's about 28% of our Brand Portfolio sales in the back half. From what I can see today, tall boots will be up slightly and then short boots will be down, but again, a manageable amount. Over on the Famous side, boots are obviously a much smaller penetration, about 14% of the fall season. The only thing to report is that we are seeing some good results in cozy type of products selling early, which is good to see.

And then on your third quarter outlook, I think, Jay, you said that Famous Footwear comp up high single digits in August. So what kind of comp assumption for the quarter is embedded in your outlook? What kind of Famous comp is in that sales range that you provided?

I'll let Jack pick up for the comp reporting here.

Yeah. Hi, Mitch. We expect what I'll describe as a modest positive comp in Q3 for Famous, which obviously drafts off the strength of August. I will say though that the total reported sales for Famous in the quarter will be down mid-single digits due to this shift in the calendar with the back-to-school weeks and what we're anniversarying last year. So what you'll see is a modestly positive comp in Q3 for Famous, but total reported sales that are probably down low to mid-single digits.

Okay. And then how about Famous gross margin for the third quarter? I mean, obviously, it was down pretty substantially in 2Q. Are you also expecting it to be down in 3Q, or do you expect it to be better?

No. We're anticipating the gross margin for Famous to be down in the third quarter. When we look at sort of the year, we're still looking for gross margin improvement at the consolidated level, which is really being driven by Brand Portfolio.

And then one last one for me, just in terms of the revision to the full year sales guidance. Because it sounds like in the quarter, there were three main issues. There was ERP, there was back to school, there was seasonal. For the full year revision, does that basically take into effect kind of the 10 million to 15 million you lost on ERP, but for back to school, it just kind of back-to-school is kind of a wash, right? Because what you lost in 2Q, you kind of pick up in 3Q, and then it's seasonal. And how much was the impact on seasonal? Can you kind of parse that out?

Sorry. We're just getting the number.

Yeah.

Okay. Maybe I've lost you.

No. We probably will have to pull it for you, but we did see sandals down on the Brand Portfolio piece of our business high-single digits in the second quarter. In Famous, sandals were actually flattish. So we can pull the exact dollar amount in relation to the myth there.

But it's fair to say that back-to-school, in terms of the rise full year guidance, that doesn't really reflect any changes to your thinking around back-to-school because what you lost in 2Q, you pick up in 3Q or is your overall view of back-to-school worse than what it was when you last gave the guidance?

No, I think we were pleased with where we saw we came out in back-to-school. A lot of the key brands and trends were present. We see a go-forward application of that, and we're looking to fuel those throughout the fall season. We are pretty pleased with what we saw, and many of these areas are things that we're very strong for and known for. They will help us as we move forward.

Okay. Thanks. Good luck.

Thank you.

Hey, Jay and Jack.

Hi.

I just wanted to follow up a little more on a lot of moving pieces here in the quarter from an inventory perspective, like you mentioned, a carrier delay, the European implementation, and seasonal weakness. Can you talk a little bit more broadly about demand trends by category? Obviously, athletic is stronger, but dress seasonal, and what that means for your inventory composition heading into the back half of the year relative to the overall promotional environment? And what it could mean for the gross margin in the back half of the year?

I'll start with the brand piece, Josh. We obviously see a lot of these key trends continuing here. The pivot to sneakers was done in the season. We've already seen in the first couple of weeks of August that come through. I think we're reacting appropriately with the tall versus short dynamic in boots, and feel pretty good about what I would call the casual footwear business in the fall season. We've made the necessary adjustments to our dress business. That feels pretty good for me. On Famous, we've seen really strong brand results. The Nike business has been very strong. Adidas is powering through very nicely. New Balance, Converse, among many others, including Birkenstock, are performing well. We have a very good feeling about continuing to pivot into those brands. Famous is working with all their key strategic brand partners to bring in the very best from all of them to get the business to continue with all the learnings to keep going and get more of that inventory in that the consumer is demanding. On our brand side, we're seeing our target of 30% of our business coming through speed on receipts will continue, so that will help us fuel all the good things that are working there too. It's part of our dynamic model.

Great, thanks. I can just follow up with the second question on the ERP implementation. That was entirely on the Brand Portfolio side, is that correct?

It was the Brand Portfolio side as well as our core financial systems.

Can you remind us where the ERP rollout or system stand for the Famous side, or if there's any other system implementations upcoming here?

At this point, we've put everything on hold for the future, Josh, just to ensure that we're 100% on this. We'll update everyone on our progress as we pull the whole company in. But for sure, we want to prioritize and make sure that this is 100% accurate. We will announce more when we have more to say.

Thanks.

Thank you.

Hi, everyone. This is Chandana Madaka on for Ashley today. Thanks for taking our question. I just kind of wanted to dig in a little bit more. You've already spoken to your trends quarter-to-date by month, but you mentioned back-to-school kind of started off a little bit late. Just wanting to ask why do you think that is? And then you've talked about how selling ticked up in August and some of the dynamics of marketing and promo bringing that up and more in line with your expectations, but just wanting to dig in further there.

Yes. I think we did see that the consumer at Famous has been very where-oriented. I'm not surprised that back-to-school opened up a little late in terms of when they really needed to buy it is when they came out and shopped. That was one factor regarding consumer demand, with people really prioritizing their spend in different ways and spending only when they needed it. The second thing we saw was when we did go into full back-to-school and we shifted from last year's buy more, save more type of promotion to this new strategy, we had good traffic levels. Finally, we turned on our marketing through new digital channels as well as standard channels to maximize the timing for this back-to-school period, primarily in August. So, it was a combination of three things occurring at once. We also had the aligned inventory to take advantage of the traffic that came through. Okay. Thank you. Before we close today, I would like to thank the Caleres team for their focus, hard work, and dedication during this quarter. Our team worked extremely hard to deliver while executing the future strategy that will continue to help us go forward. Despite the setback, we are confident in our long-term plans and growth opportunities. We look forward to a stronger finish to the year, and we will update you along the way. Thank you all for joining us this morning on the call, and thank you for your interest in Caleres. Have a good day.

This will conclude today's conference. You may disconnect your lines at this time. Thank you for your participation.