RingCentral Brings Always-On AI to the Front Lines of Customer Engagement

// // Expanded AI Receptionist (AIR) capabilities enable cross-channel engagement AI-powered SMS inbox & call queues ensure every customer is answered at all times BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced new capabilities for its AI Receptionist (AIR), an AI agent businesses can deploy in minutes to never miss a call or text. One of the company’s fastest-growing AI products, RingCentral AIR TM is expanding across new channels and workflows, including e-commerce, scheduling, and messaging, enabling businesses to respond instantly and scale without adding headcount. AIR is delivering measurable results for organizations across a growing range of use cases—from front desk automation and after-hours coverage to lead capture, appointment scheduling, and overflow support—in industries such as healthcare, financial services, legal, hospitality, and construction. Keller Interiors, an installation partner for Lowe's Home Improvement, deployed AIR to handle high call volumes across 33 locations without adding headcount. Chief of Staff Beth Owens said: "RingCentral AIR solved a problem we didn't have a good human answer for — how do you route every inbound call correctly, 24/7, across 33 locations, without building a call center? We went from 12-minute wait times to 90 seconds, saw our CSAT scores rise 3 points in just four months, and did it without adding headcount. That's the kind of ROI that changes how you think about growth.” Another example is Maple Federal Credit Union, which deployed AIR to reduce long hold times and streamline member service across branches operating on disconnected systems. Vice President of Operations Tara Breaux said: “AI Receptionist has transformed how we serve our members. We’ve reduced hold times by 90%, enabling faster service, less strain on staff, and more focus on the conversations that matter most.” Adoption of AIR is accelerating, with more than 11,800 businesses now using the solution to automate customer interactions and extend availability beyond traditional business hours. With increasing demand for AI-driven customer communication, businesses are turning to AIR to improve customer responsiveness, capture more opportunities, and operate more efficiently. Ensuring customer engagement never falls through the cracks As part of RingCentral’s Customer Engagement Bundle (CEB) offering, AIR now extends to shared SMS inboxes and call queues to enable cross-channel automation, as announced last week: AIR for shared SMS inbox: Busine