RNG · RingCentral, Inc.
Press releases and events scraped from the company's investor relations website. Past events open our own call or event page when we host one; otherwise listings link to the original source.
Recent news
| Date | Headline |
|---|---|
| 2026-07-23 |
RingCentral Announces Second Quarter 2026 Financial Results
// // Total revenue up 5.9%; GAAP and non-GAAP margins and EPS all above high end of guidance 13% of ARR is now from customers utilizing a native paid AI product, doubling year-over-year Raising quarterly dividend by approximately 67% to $0.125 per share Raising full year outlook on revenue, GAAP and non-GAAP margins and free cash flow BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced financial results for the second quarter ended June 30, 2026. Second Quarter Financial Highlights Subscriptions revenue increased approximately 5.8% year-over-year to $634 million. Total revenue increased approximately 5.9% year-over-year to $657 million. GAAP operating margin of 7.7%, compared to 6.0% in the prior year. Non-GAAP operating margin of 23.4%, up approximately 90 basis points year-over-year. GAAP EPS of $0.45 compared to $0.14 last year. Non-GAAP EPS of $1.22 compared to $1.06 last year. Net cash provided by operating activities of $206 million, up 23.3% year-over-year. Free cash flow of $180 million, up 24.8% year-over-year. Reduced stock-based compensation expense as a percentage of revenue by 150 basis points year-over-year. Repurchased approximately 2.2 million shares for a total of $94 million. “We delivered another strong quarter, exceeding the high end of guidance across all key metrics while accelerating our transformation into an Agentic Voice AI leader,” said Vlad Shmunis, RingCentral’s Founder, Chairman and CEO. “Customers using at least one paid AI product now represent approximately 13% of ARR, having doubled year-over-year. This is a reflection of the growing value of our AI portfolio. Powered by our global voice network, rich customer interaction data, and ability to orchestrate AI and human agents, RingCentral is uniquely positioned to lead the future of customer engagement.” “RingCentral is in a unique position, with a strong recurring core business, a widening moat, increasing momentum from AI-led products, and a financial profile that continues to strengthen,” said Vaibhav Agarwal, RingCentral’s CFO. “We are growing revenues, driving operating efficiencies, and generating high-quality free cash flow, which gives us the flexibility to invest in growth, strengthen the balance sheet, and return capital to shareholders, positioning us for long-term growth to compound free cash flow and create meaningful long-term shareholder value.” RingCentral Declares a Dividend RingCentral’s Board of Directors approved an increase in the Company's quarterly cash dividend by approximately 67% from $0.075 to $0.125 per share of our outstanding capital stock, payable on August 20, 2026 to stockholders of record as of the close of business on August 6, 2026. Financial Results for the Second Quarter 2026 Revenue: Total revenue was $657 million for the second quarter of 2026, up from $620 million in the second quarter of 2025, representing 5.9% year-over-year growth. Subscriptions revenue of $634 million increased 5.8% year-over-year and accounted for 96% of total revenue. Operating Income: GAAP operating income was $50 million, compared to $37 million in the same period last year. Non-GAAP operating income was $154 million, or 23.4% of total revenue, compared to $140 million, or 22.6% of total revenue, in the same period last year. Adjusted EBITDA: Adjusted EBITDA was $177 million, or 26.9% of total revenue, compared to $162 million, or 26.0% of total revenue, in the same period last year. Net Income Per Share: GAAP net income per diluted share improved to $0.45, compared to $0.14 in the same period last year. Diluted non-GAAP net income per share was $1.22, compared to $1.06 per share in the same period last year. The second quarters of 2026 and 2025 each reflected a non-GAAP tax rate of approximately 22.5%. Cash Flow: Net cash provided by operating activities for the second quarter of 2026 was $206 million, or 31.4% of total revenue, compared to $167 mil |
| 2026-07-23 |
NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered Customer and Employee Experiences
// // New multi-year agreement enables NiCE to resell RingCentral's industry-leading UCaaS solution; companies also extend their long-standing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone HOBOKEN, N.J. & BELMONT, Calif.--(BUSINESS WIRE)-- NiCE (Nasdaq: NICE) today announced a significant expansion of its long-standing partnership with RingCentral, Inc. (NYSE: RNG) , a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral's unified communications as a service (UCaaS) solution, RingEX TM . In addition, the companies have extended their existing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone, for an additional year. With this expansion, the partnership becomes fully bi-directional: RingCentral continues to bring NiCE's enterprise-grade CXone platform to its customers through RingCentral Contact Center, while NiCE will now offer RingCentral's market-leading UCaaS platform to organizations seeking a single, tightly integrated customer experience (CX) and employee communications solution. Enterprise demand for unified communications and contact center solutions from a single, integrated source continues to accelerate. Building on more than a decade of collaboration since 2015, NiCE and RingCentral offer a deeply integrated UCaaS and CCaaS platform, connecting frontline contact center agents with back-office experts across the organization, with real-time presence and the ability to bring a subject-matter expert into a live customer interaction in a single click. Together with NiCE's CX AI, powered by NiCE Cognigy, organizations can orchestrate AI and human agents as one workforce across customer and employee workflows, delivering more intelligent, connected experiences at scale. “NiCE has been a trusted partner for more than a decade, and this expansion takes our relationship to a new level. With NiCE now offering our UCaaS solution alongside the continued success of RingCentral Contact Center powered by CXone, we're now giving businesses of all sizes a proven, integrated path to modernize how they connect, collaborate, and serve their customers,” said Vlad Shmunis, Founder, Chairman and CEO, RingCentral . “By expanding our partnership with RingCentral, we're bringing together two recognized industry leaders so organizations gain the full strength of both: elite employee communications and an enterprise-grade CX platform, deeply integrated and ready to scale with AI,” said Scott Russell, CEO, NiCE. The expanded partnership offerings are available now. About RingCentral RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. © 2026 RingCentral, Inc. All rights reserved. RingCentral, RingEX, RingCentral Contact Center, and the RingCentral logo are trademarks of RingCentral, Inc. Forward Looking Statements This press release contains “forward-looking statements,” including but not limited to, statements regarding RingCentral’s expanded partnership with NiCE and the anticipated benefits of and activity under RingCentral’s expanded partnership with NiCE, including the ability to create long-term growth opportunities for RingCentral. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Refer to the “Risk Factors” and “Management’s Discussion and |
| 2026-07-23 |
RingCentral and OpenAI Collaborate to Accelerate AI-Native Innovation Across RingCentral
// // Company-wide participation across all disciplines in AI-Native Challenge 2,500 completed projects in under 30 days BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today shared results of its AI-Native Challenge — a company-wide initiative in which thousands of employees, engineers, and non-engineers alike each built a complete software project from scratch using ChatGPT Work and Codex . Sponsored by the Office of the CEO, the AI-Native Challenge was open to the entire company, not just engineering teams. Participants worked through the full delivery lifecycle — planning, implementation, testing, documentation, CI/CD, and deployment — with Codex acting as a trusted development partner rather than just a code generator. "AI-native development is not simply 'AI writes code,'" said Kira Makagon, President & Chief Operating Officer at RingCentral. "It’s about accelerating the entire development loop, by aiding people across all phases of the development lifecycle: product definition, design, architecture, coding, verification, and deployment. Codex and ChatGPT Work made product development accessible to people with very different technical backgrounds, and dramatically reduced the time and friction required to deliver tangible outputs. Using AI to build AI is how we shorten the time between an idea internally and a feature our customers rely on." “AI-native companies aren't defined by how many engineers they have - they're defined by how many people can turn ideas into working software,” said Denise Dresser, Chief Revenue Officer at OpenAI. “RingCentral shows what's possible when AI development is put in the hands of an entire organization. With ChatGPT Work and Codex, employees across the business are building, shipping, and learning by doing - helping create a culture where product development becomes a capability for everyone, not just engineering teams.” For RingCentral, the AI-Native Challenge is a proof point of a broader strategy: using AI internally to build products faster for customers, including RingCentral’s own pure AI products, including AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE). The Company has already seen major improvements in efficiency of bringing customer-facing features to the market using AI-native techniques. For more information, please visit this Linkedin post by OpenAI. Forward-Looking Statement This press release contains "forward-looking statements," including but not limited to, statements regarding RingCentral's AI strategy, including internal development of its AI products. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Refer to the “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our most recent Form 10-K and Form 10-Q filed with the Securities and Exchange Commission, and in other filings we make with the Securities and Exchange Commission from time to time. All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates. About RingCentral RingCentral is a global leader in AI-powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more mea |
| 2026-07-09 |
RingCentral to Announce Second Quarter 2026 Financial Results
// // BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced that it will report financial results for the second quarter ended June 30, 2026 after market close on July 23, 2026. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its financial results. Dial In and Webcast Details: What: RingCentral’s Second Quarter 2026 Earnings Webcast When: Thursday, July 23, 2026, at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) To Access the Call: The conference call can be accessed by dialing 1-888-349-0093 from the United States or 1-412-317-5201 internationally with reference to the company name and conference title. Webcast: A live webcast and replay of the conference call can also be accessed from the company’s investor relations website at http://ir.ringcentral.com . About RingCentral RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. ©2026 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc. Investor Relations Contact : Steven Horwitz, RingCentral [email protected] Media Contact: Mariana Leventis [email protected] Source: RingCentral, Inc. |
| 2026-07-09 |
RingCentral Named in TIME America’s Best Companies 2026 List
// // Recognition reflects commitment to innovation, employee experience, financial strength, and long-term growth BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced it has been named to TIME’s list of America’s Best Companies 2026. Presented in collaboration with Statista, the ranking recognizes U.S. companies demonstrating excellence in employee satisfaction, financial performance, and sustainability transparency. This distinction comes as organizations increasingly turn to AI to transform business communications and customer engagement. Building on its longstanding leadership in voice AI, RingCentral is combining trusted cloud communications with AI-powered innovation to help organizations create more intelligent, personalized, and connected experiences for customers and employees. "We're honored to be named by TIME as one of America's Best Companies for 2026," said Kira Makagon, President & Chief Operating Officer at RingCentral. "This inclusion reflects the passion of our employees, the trust our customers place in us, and our relentless focus on innovation and execution.” Makagon continued, "Voice is mission-critical and the richest source of business intelligence available to any company. RingCentral sits at the first point of contact between businesses and their customers, giving us a natural advantage to deploy AI agents from the get-go. Built on over two decades of carrier-grade reliability and customer trust, our Agentic Voice AI creates an intelligence layer across every conversation — helping businesses answer more calls, capture more leads, and drive faster outcomes at scale.” TIME and Statista identified America's Best Companies 2026 based on performance across three primary dimensions: Employee Satisfaction: Based on survey data from approximately 217,000 verified employees at U.S. companies over the past three years, including company recommendations and employer ratings across company image, workplace culture, working conditions, compensation, and equality. Financial Performance: Based on Statista's revenue database covering the previous five years. Eligible companies generated at least US$100 million in revenue during 2025. Companies were evaluated using both short and long term revenue growth, changes in net income, asset growth, and return on assets (ROA). Sustainability Transparency: Based on Statista's ESG Database and additional research evaluating environmental, social, and governance factors, including carbon emissions intensity, emissions reductions, CDP scores, board diversity, human rights policies, CSR reporting, and compliance practices. The award list was announced on July 9, 2026, and can be viewed on TIME.com. About RingCentral RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. ©2026 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc. PR Contact Mariana Leventis [email protected] Source: RingCentral, Inc. |
| 2026-06-23 |
RingCentral Expands AIR Pro to Deliver Agentic AI Capabilities Across Customer Engagement Portfolio
// // Native AI agents added to RingCX workflows giving businesses automated outreach, intelligent handoffs, and more LAS VEGAS--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG) today announced the expansion of AIR Pro™ to deliver agentic AI capabilities across the RingCentral customer engagement portfolio. The expansion includes new capabilities within RingCX™ that help businesses with end-to-end customer resolution, automated outreach, and intelligent hand-offs. These enhancements also strengthen how customer context is captured and carried within RingCX. When a conversation transfers to a live agent, that agent has a more complete picture, including prior interactions, data from connected systems via APIs, and relevant recordings — without having to ask the customer to repeat themselves. The context layer continuously informs itself, getting smarter with every interaction. “RingCentral offers the broadest range of customer engagement solutions that address both informal and formal contact center requirements. Our announcement today is about expanding AIR Pro and adding key updates to RingCX as we make progress toward our vision of AI agents and humans working together,” said Jim Dvorkin, SVP of Customer Experience Products at RingCentral. “Our innovations for RingCX continue to be well received by our customers. The addition of native AI agents, along with autonomous outreach, intelligent handoffs, and our AI powered workflow builder for RingCX helps businesses improve customer experiences and achieve measurable results.” Where Humans and AI Agents Work Together Highlighted at Customer Contact Week (CCW) Las Vegas 2026 , RingCentral rolled out the following updates: Native AI Agents: Embedded directly into RingCX workflows, native AI agents help with inbound and outbound interactions across voice and digital channels. For example, a business can run multi-step workflows from start to finish, such as confirm an appointment, handle verification, and update a record all within a single call. Autonomous Outreach : Leverage AI agents to proactively initiate conversation outreach triggered by real-time events: appointment reminders, payment notifications, service updates. For example, a credit card payment is missed. AIR Pro calls the customer, confirms the outstanding balance, offers payment options, and processes the payment over the phone. Intelligent Handoffs: When a conversation requires human judgment or empathy, AI agents in RingCX can transfer seamlessly to live agents, carrying full customer history and CRM data so the conversation continues without interruption, repetition, or lost context. AI-powered Workflow Builder: A natural language interface for building RingCX workflows on-demand, customers are able to prompt commands through RingCX’s AI Virtual Assistant (AVA) describing what they need, and it creates a workflow automatically — no coding, no technical resources required. AI-powered RingCX Analytics: Enabl |
| 2026-06-08 |
RingCentral to Present at Mizuho Technology Conference
// // BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced that members of its management team are scheduled to present at the following investor conference: Mizuho Technology Conference 2026 Date: Wednesday, June 10, 2026 Time: 6:00 a.m. PT / 9:00 a.m. ET A live webcast and replay of the fireside presentation will be accessible on the Company’s investor relations website at ir.ringcentral.com . About RingCentral RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. © 2026 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc. Investor Relations Contact: Steven Horwitz [email protected] Media Contact: Mariana Leventis [email protected] Source: RingCentral, Inc. |
| 2026-05-07 |
RingCentral Brings Always-On AI to the Front Lines of Customer Engagement
// // Expanded AI Receptionist (AIR) capabilities enable cross-channel engagement AI-powered SMS inbox & call queues ensure every customer is answered at all times BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced new capabilities for its AI Receptionist (AIR), an AI agent businesses can deploy in minutes to never miss a call or text. One of the company’s fastest-growing AI products, RingCentral AIR TM is expanding across new channels and workflows, including e-commerce, scheduling, and messaging, enabling businesses to respond instantly and scale without adding headcount. AIR is delivering measurable results for organizations across a growing range of use cases—from front desk automation and after-hours coverage to lead capture, appointment scheduling, and overflow support—in industries such as healthcare, financial services, legal, hospitality, and construction. Keller Interiors, an installation partner for Lowe's Home Improvement, deployed AIR to handle high call volumes across 33 locations without adding headcount. Chief of Staff Beth Owens said: "RingCentral AIR solved a problem we didn't have a good human answer for — how do you route every inbound call correctly, 24/7, across 33 locations, without building a call center? We went from 12-minute wait times to 90 seconds, saw our CSAT scores rise 3 points in just four months, and did it without adding headcount. That's the kind of ROI that changes how you think about growth.” Another example is Maple Federal Credit Union, which deployed AIR to reduce long hold times and streamline member service across branches operating on disconnected systems. Vice President of Operations Tara Breaux said: “AI Receptionist has transformed how we serve our members. We’ve reduced hold times by 90%, enabling faster service, less strain on staff, and more focus on the conversations that matter most.” Adoption of AIR is accelerating, with more than 11,800 businesses now using the solution to automate customer interactions and extend availability beyond traditional business hours. With increasing demand for AI-driven customer communication, businesses are turning to AIR to improve customer responsiveness, capture more opportunities, and operate more efficiently. Ensuring customer engagement never falls through the cracks As part of RingCentral’s Customer Engagement Bundle (CEB) offering, AIR now extends to shared SMS inboxes and call queues to enable cross-channel automation, as announced last week: AIR for shared SMS inbox: Busine |
| 2026-05-07 |
RingCentral Named Metrigy MetriStar Top Provider for AI-Powered CCaaS and Workforce Engagement Management for 2026
// // One of only two providers to score best for revenue growth among CCaaS platform users Earns highest overall score in WEM report BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced that its flagship CCaaS product, RingCX ™ , has earned Metrigy’s 2026 MetriStar Top Provider Award across two recent reports: MetriStar Top Provider Award for Contact Center-as-a-Service (CCaaS) Platforms and MetriStar Top Provider for Workforce Engagement Management (WEM) Suites . Based on ratings from 1,437 global CX leaders, vendors were evaluated on both customer sentiment and quantitative measurements of real business impact they experienced using RingCentral. This recognition underscores RingCentral’s position as a proven platform for customer engagement and workforce intelligence. RingCentral is the only company to achieve leadership in both Metrigy reports. "Metrigy's top recognition for RingCX across both CCaaS and WEM is a powerful, customer-validated signal of RingCentral's leadership in the customer engagement market,” said Kira Makagon, President & COO, RingCentral. “Enterprises are no longer looking for a contact center or a communications tool. They want an AI-powered platform for meaningful customer interactions where every conversation is handled intelligently to drive tangible outcomes. That's exactly what RingCentral delivers." What makes this RingCX recognition particularly meaningful: CCaaS MetriStar Top Provider: RingCentral was named one of only six providers to earn the top-tier award, requiring both above-average customer sentiment scores (overall CCaaS average: 8.38 out of 10, up from 8.05 in 2025) and above-average business success improvements. Metrigy specifically highlighted RingCentral as the top performer for enabling revenue growth among CCaaS platform users. WEM MetriStar Top Provider: RingCX excelled across key customer sentiment indicators. Customers rated RingWEM highly for its robust technical features, overall platform reliability, and seamless integrations with core business apps. RingCentral stood out on customer sentiment, earning the highest overall score among all companies. It also earned top overall scores for rel |
| 2026-05-07 |
RingCentral Announces First Quarter 2026 Financial Results
// // Total Revenue of $644 million, at higher end of guidance Record GAAP operating margin of 7.8% and non-GAAP operating margin of 22.9% ARR from customers utilizing paid AI products is over 10% of total ARR, doubling year over year Raising full year outlook on revenue, margins and free cash flow BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced financial results for the first quarter ended March 31, 2026. First Quarter Financial Highlights Subscriptions revenue increased approximately 6% year-over-year to $623 million. Total revenue increased approximately 5% year-over-year to $644 million. GAAP operating margin of 7.8%, compared to 1.7% in the prior year. Non-GAAP operating margin of 22.9%, up 110 basis points year-over-year. GAAP EPS of $0.35 compared to $(0.11) last year. Net cash provided by operating activities of $164 million, up 9.6% year-over-year. Free cash flow of $141 million, up 8.0% year over year. Reduced stock-based compensation expense as a percentage of revenue by 420 basis points year-over-year. Repurchased approximately 2.6 million shares for a total of $81 million. Repaid $609 million aggregate principal amount of Convertible Senior Notes due 2026 upon maturity in March. Currently, the Company has no debt maturities due until 2030. “We delivered another solid quarter, with revenue at the high end of our guidance, record operating margins, and strong free cash flow,” said Vlad Shmunis, founder and CEO of RingCentral. “We are delivering an AI-first customer engagement platform at-scale, enabling AI and human agents to work together across every modality and device. Our native AI products continue to gain traction, with ARR from customers using at least one paid AI product standing at over 10% of total ARR, and doubling year-over-year. These results, combined with our strong R&D muscle, commitment to innovation, and scaled GTM give us confidence to rai |
| 2026-04-30 |
RingCentral Unveils Advanced Business Messaging, AI-Powered Engagement, and Phone Innovations to Enable Smarter Customer Interactions
// // RCS, branded messaging, and international SMS elevate business messaging into more interactive, trusted customer experiences AI Receptionist (AIR) brings real-time, automated engagement to SMS and call queues Customer Engagement Bundle for Microsoft Teams transforms Teams into a hub for voice, messaging, and AI-powered customer engagement BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced innovations designed to help organizations deliver trusted, always-on customer engagement. New capabilities include Rich Communication Services (RCS) with Branded Messaging, Enterprise Branded Calling, international SMS expansion, Customer Engagement Bundle (CEB) for Microsoft Teams, and Operator Connect for Microsoft Teams. In addition, RingCentral has expanded AI Receptionist (AIR) to shared SMS inbox and call queues, enabling real-time, automated engagement that ensures no customer inquiry is missed. New RCS & Branded Messaging RingCentral is introducing the availability of Branded Messaging through RCS, marking a big leap forward from sending standard SMS. Rather than plain text from an unrecognized number, RCS enables businesses to deliver rich, branded messaging experiences—with verified business identities—all within the recipient’s native messaging app, no download required. RCS moves business messaging beyond one-way communication, enabling more dynamic, responsive customer interactions. Branded Messaging is the first phase of RingCentral’s RCS rollout. Capabilities empower businesses to present a verified, recognizable identity in every message, with their logo, brand name, and tagline displayed directly in the thread. Subsequent phases will add high-quality media, interactive carousels, and one-tap reply options, enabling businesses to move from simple verified messages to fully rich, conversational experiences. Whether sending appointment reminders, service alerts, or promotions, businesses using branded messaging drive higher engagement and build customer recognition at scale. Get started here . “RCS adoption is growing rapidly and offers similar formatting and features as popular over-the-top applications. For example, in the US, approximately 75% of smartphone users are RCS enabled. All major mobile carriers and devices support RCS, yet most B2C messages remain old-fashioned SMS texts,” said Dave Michels, Principal and Lead Analyst, TalkingPointz. “RingCentral is among the first wave of major CCaaS providers that natively support RCS, which comes with higher trust and engagement.” Enterprise Branded Calling Launched last year, RingCentral also offers Enterprise Br |
| 2026-04-17 |
RingCentral to Announce First Quarter 2026 Financial Results On May 7, 2026
// // BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced that it will report financial results for the first quarter ended March 31, 2026 after market close on May 7, 2026. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its financial results. Dial In and Webcast Details: What: RingCentral’s First Quarter 2026 Earnings Webcast When: Thursday, May 7, 2026, at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) To Access the Call: The conference call can be accessed by dialing 1-888-349-0093 from the United States or 1-412-317-5201 internationally with reference to the company name and conference title. Webcast: A live webcast and replay of the conference call can also be accessed from the company’s investor relations website at http://ir.ringcentral.com . About RingCentral RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. ©2026 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc. Investor Relations Contact : Steven Horwitz, RingCentral [email protected] Media Contact: Mariana Leventis [email protected] Source: RingCentral, Inc. |
| 2026-03-31 |
Cox Business Unveils New AI-First Contact Center Solution Powered by RingCentral
// // Advanced new solution helps streamline customer operations through a personalized, AI-first, unified communications platform ATLANTA & BELMONT, Calif.--(BUSINESS WIRE)-- Cox Business, a leading provider of advanced cloud and managed IT solutions, today announced the launch of Cox Business Contact Center with RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications. This B2B product portfolio expansion introduces an AI-first, omni-channel platform designed to help organizations modernize customer engagement and drive operational efficiency. Empowering Businesses with Advanced AI and Seamless Integration Cox Business Contact Center with RingCentral is powered by RingCentral’s RingCX ™, an AI-first, cloud-based customer experience platform designed to simplify the complexity of traditional contact centers, driving high-impact engagement that turns every interaction into a competitive advantage. This platform unifies the customer journey in a single AI-powered interface, providing businesses the data and visibility needed to provide the best service every time. Upon launch, the following capabilities will be available to all customers: AI-Powered Virtual Agents: Provides 24/7 automated support for routine inquiries, freeing human agents for high-value interactions. The solution launches with third-party Intelligent Virtual Agent (IVA) integration support, with native AI agent capabilities scheduled for upcoming releases. AI Quality Management: Automates customer interaction evaluations with intelligent scorecards, enabling managers to coach agents faster while maintaining consistent quality standards and improving customer satisfaction at scale. Omni-Channel Engagement: With 20+ digital channels ranging from voice to SMS to Facebook Messenger, the platform empowers agents with real-time visibility and historical customer context. This unified approach ensures a frictionless experience for customers, regardless of how or where they choose to engage. Seamless CRM Integrations: Bridging the gap between communications and customer data, Cox Business Contact Center with RingCentral syncs directly with leading CRM platforms. Agents gain immediate access to customer history and profiles, allowing for highly personalized and efficient interactions. While traditional contact centers are built exclusively for the requirements of large-scale enterprises, this solution leverages the inherent scalability of RingCX to provide an agile, 'right-sized' solution that empowers businesses of any size to deploy sophisticated, AI-driven engagement without the enterprise-level overhead. Cox Business Contact Center with RingCentral maintains a rigorous focus on security and compliance. With robust encryption and advanced access controls, the solution meets stringent standards, including PCI DSS and HIPAA compliance. RingCX is built on the robust foundation of Cox Business Connect with RingCentral, which leverages the RingEX™ platform known for its global reliabili |
| 2026-03-10 |
RingCentral Launches AIR Pro for Healthcare: An Agentic Voice AI Platform That Automates Patient Access and Care Coordination
// // Native integration with 80+ EHR systems to verify, coordinate, and execute in real time BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced RingCentral AIR Pro TM for Healthcare , a voice-first, omnichannel AI agent platform designed to automate high-volume patient access and administrative workflows across voice, SMS, video, and messaging. This is an industry-specific application of AIR Pro that delivers production-ready AI agents optimized for the unique operational and regulatory requirements of healthcare organizations. Healthcare providers face mounting pressure to improve patient access, reduce administrative burden, and manage staffing shortages — all while maintaining compliance and delivering high-quality care. By bringing agentic AI directly into live patient conversations, AIR Pro for Healthcare is designed to help organizations meet those demands through intelligent autonomous action. “Healthcare organizations manage millions of patient interactions every year, yet too much of that time is spent on scheduling, verification, and administrative coordination instead of patient care,” said Carson Hostetter, EVP & General Manager, AI and CX Solutions at RingCentral. “AIR Pro for Healthcare acts as an intelligent digital front door — handling calls, verifying coverage, scheduling appointments, updating records, and coordinating care seamlessly across channels. By automating routine interactions securely and reliably, it frees staff to focus on delivering more connected, human-centered care.” “Our experience with RingCentral’s AI portfolio has already helped us expand capacity and improve responsiveness across our locations,” said Paul Knight, Chief Information Officer at PM Pediatrics, a U.S.-based pediatric urgent care provider with 80 locations. “We’ve seen a measurable impact in how we manage patient calls and engagement. With AIR Pro, we see the opportunity to extend that intelligence further — automating more of the patient journey and augmenting our teams so they can focus on delivering care.” Healthcare Accelerators Provide Pre-Built Templates For Businesses AIR Pro TM for Healthcare includes configurable, healthcare-specific accelerators with pre-built skills that automate common patient interactions while preserving continuity of care and ensuring accurate information capture. For example, when a patient calls to reschedule an appointment, AIR Pro can verify identity, access scheduling sy |
| 2026-03-10 |
RingCentral Unveils AIR Pro: An Agentic Voice AI Platform for Customer Engagement
// // Build and deploy voice-first, omnichannel AI agents in minutes AI agents that reason and execute multi-step actions autonomously BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced RingCentral AIR Pro ™ (AI Representative), a voice-first, omnichannel AI agent platform. As part of the launch, AIR Pro™ includes a no-code environment, called AIR Pro Studio, enabling anyone to design, build, and deploy voice and digital AI agents in minutes using natural language. Embedded directly within RingCentral’s business communications and contact center platform, AIR Pro is the fastest and easiest way for businesses to redefine customer experiences with automation that reduces manual effort and streamlines operations. AIR Pro can recognize intent, authenticate customers, and execute multi-step actions autonomously. With real-time multilingual switching, AIR Pro eliminates friction for customers who move between languages midstream. It can also resolve inquiries, initiate service cases, and trigger next steps — all within the same interaction to improve customer satisfaction and accelerate time to resolution. AIR Pro builds on RingCentral’s growing agentic voice AI ecosystem, which includes AIR ™ (AI Receptionist) to ensure businesses never miss an important call or lead; AVA ™ (AI Virtual Assistant) to assist in real-time by capturing notes and surfacing recommendations; and ACE ™ (AI Conversation Expert) to analyze interactions and provide coaching to improve quality and performance. RingCentral is the platform of choice as consumers connect with their business providers. Building on this, AIR, AVA, and ACE together serve to unlock meaning behind every conversation and execute actions. “AIR Pro represents the next evolution, enabling humans and AI agents to work in collaboration and drive meaningful customer outcomes at scale – all on our trusted agentic voice AI platform,” said Kira Makagon, Presid |
| 2026-02-27 |
RingCentral to Present at Morgan Stanley Investor Conference
// // BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced that members of its management team are scheduled to present at the following investor conference: Morgan Stanley Technology, Media & Telecom Conference Date: Tuesday, March 3, 2026 Time: 10:45 a.m. PT / 1:45 p.m. ET A live webcast and replay of the fireside presentation will be accessible on the Company’s investor relations website at ir.ringcentral.com . About RingCentral RingCentral is a global leader in agentic voice AI–powered cloud business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral AI receptionist, virtual assistant, and conversation intelligence address every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. © 2026 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc. Investor Relations Contact: Steven Horwitz [email protected] Media Contact: Mariana Leventis [email protected] Source: RingCentral, Inc. |
| 2026-02-19 |
RingCentral Announces Fourth Quarter and Fiscal Year 2025 Results
Total revenue at $2.5 billion, up 5% Operating cash flow of $617 million, up 28% YoY; free cash flow of $530 million, up 32% YoY Initiates quarterly cash dividend of $0.075 per share Increases share repurchase authorization to $500 million RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced financial results for the fourth quarter and fiscal year ended December 31, 2025. Fourth Quarter Financial Highlights Subscriptions revenue increased 6% year-over-year to $622 million. Total revenue increased 5% year-over-year to $644 million. GAAP operating margin of 6.6%, compared to 2.5% in the prior year. Non-GAAP operating margin of 22.8%, up 140 basis points year over year. GAAP EPS of $0.26 compared to ($0.08) last year. Net cash provided by operating activities of $149 million, up 12.0% year over year. Free cash flow of $126 million, up 13% year over year. Reduced stock-based compensation expense as a percentage of revenue by 330 basis points |
| 2026-02-19 |
RingCentral Drives New Era of Enterprise Voice AI Performance with OpenAI
RingCentral’s trusted communications enhanced by OpenAI deliver high-fidelity, powerful AI experiences that drive business outcomes RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced it is integrating OpenAI to advance enterprise-grade voice AI. The effort combines RingCentral’s trusted communications platform with OpenAI frontier models like GPT-5.2 to bring generative AI into the most valuable business communication channel: voice. This effort will enable organizations to work smarter, serve customers faster, and unlock the full value of every conversation. Powering a New Era of Voice-First AI Voice is the richest, most immediate source of customer intent. By allowing customers to bring intelligence directly into the flow of live conversations, RingCentral is enabling natural, context-aware interactions that feel genuinely human through OpenAI. Powered by RingCentral’s high-fidelity, low-latency voice infrastructure, these |
| 2026-02-04 |
RingCentral Recognized as a Top Provider in Metrigy’s 2025 MetriStar UCaaS Report
Earns top scores in customer sentiment, voice quality, security, value, analytics, AI capabilities, and ease of use RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced that it has been named a Top Provider for Unified Communications as a Service (UCaaS) in Metrigy Research’s 2025 MetriStar UCaaS Report . One of only three providers to be recognized at this level, RingCentral achieved the highest overall customer sentiment score in the study, and rated above average in every evaluated category, including voice quality, security, value, analytics, AI capabilities, and ease of use. “Recognition like the MetriStar Top Provider Award is especially meaningful because it is grounded in real-world customer experiences,” said Ashu Varshney, SVP UCaaS Products, RingCentral. “Based on direct feedback from hundreds of IT leaders globally, this report highlights how RingCentral delivers measurable business impact through innovation, AI-powered |
| 2026-02-02 |
RingCentral to Announce Fourth Quarter and Full Year 2025 Financial Results On February 19, 2026
RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced that it will report financial results for the fourth quarter and full year ended December 31, 2025 after market close on February 19, 2026. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its financial results. Dial In and Webcast Details: What: RingCentral’s Fourth Quarter and Full Year 2025 Earnings Webcast When: Thursday, February 19, 2026, at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) To Access the Call: The conference call can be accessed by dialing 1-888-349-0093 from the United States or 1-412-317-5201 internationally with reference to the company name and conference title. Webcast: A live webcast and replay of the conference call can also be accessed from the company’s investor relations website at http://ir.ringcentral.com . About RingCentral RingCentral is a global leader in agentic |
| 2026-01-27 |
TELUS and RingCentral Expand Business Connect With AI-Powered Features for Canadian Businesses
Advanced conversational AI and intelligent automation capabilities transform business communications across Canada TELUS (NYSE: TU), a world-leading technology company, and RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced they are expanding their partnership to bring advanced AI capabilities to TELUS Business Connect, a comprehensive cloud-based communication platform. With new AI capabilities that span both customer engagement and employee productivity, the platform will deliver intelligent automation that helps businesses work smarter and serve customers better. "Businesses are looking for technology that works as hard as they do," said Katherine Emberly, Senior Vice-president & President, Small and Medium Business, TELUS. "By integrating RingCentral’s advanced AI capabilities into Business Connect, we’re giving our customers a competitive edge, elevating every customer interaction while freeing up their teams to focus on |
| 2026-01-14 |
RingCentral Named a Leader in the IDC MarketScape for AI-Enabled Contact Center Workforce Engagement Management
RingCentral expands AI innovation leadership across workforce engagement, agent support, and customer experience operations RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement Management 2025–2026 . 1 The IDC MarketScape evaluates vendors on their ability to support workforce engagement through AI-driven forecasting, scheduling, quality management, and analytics. RingCentral’s RingWEM delivers these capabilities natively within RingCX ™ , enabling organizations to optimize workforce performance, control labor costs, and improve customer engagement at scale. “RingCentral stands out as an excellent option for large organizations looking for a comprehensive, AI-driven workforce engagement management platform,” said Lou Reinemann, Research Director at IDC. “The solution is particularly well-suited for companies with international |
| 2026-01-07 |
RingCentral Appoints Mahmoud ElAssir to Board of Directors
Board appointment reinforces RingCentral’s leadership in AI-native cloud communications RingCentral, Inc. (NYSE: RNG), a global leader in agentic voice AI-powered cloud communications, today announced the appointment of Mahmoud ElAssir to its Board of Directors, effective immediately. ElAssir is a highly accomplished technology and AI transformation leader with more than two decades of experience building and operating mission-critical platforms at global scale across telecommunications, financial services, and healthcare. He brings deep expertise in AI-native platforms, cloud infrastructure, real-time data systems, security, and large-scale product engineering—capabilities central to RingCentral’s next phase of growth. As Senior Vice President and Chief Technology Officer at UnitedHealth Group, ElAssir leads Group Technology Infrastructure, Platforms, and Services, including Corporate Systems. He oversees more than 8,000 technologists responsible for operating and modernizing one of |