RingCentral Named Metrigy MetriStar Top Provider for AI-Powered CCaaS and Workforce Engagement Management for 2026

// // One of only two providers to score best for revenue growth among CCaaS platform users Earns highest overall score in WEM report BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered customer engagement, today announced that its flagship CCaaS product, RingCX ™ , has earned Metrigy’s 2026 MetriStar Top Provider Award across two recent reports: MetriStar Top Provider Award for Contact Center-as-a-Service (CCaaS) Platforms and MetriStar Top Provider for Workforce Engagement Management (WEM) Suites . Based on ratings from 1,437 global CX leaders, vendors were evaluated on both customer sentiment and quantitative measurements of real business impact they experienced using RingCentral. This recognition underscores RingCentral’s position as a proven platform for customer engagement and workforce intelligence. RingCentral is the only company to achieve leadership in both Metrigy reports. "Metrigy's top recognition for RingCX across both CCaaS and WEM is a powerful, customer-validated signal of RingCentral's leadership in the customer engagement market,” said Kira Makagon, President & COO, RingCentral. “Enterprises are no longer looking for a contact center or a communications tool. They want an AI-powered platform for meaningful customer interactions where every conversation is handled intelligently to drive tangible outcomes. That's exactly what RingCentral delivers." What makes this RingCX recognition particularly meaningful: CCaaS MetriStar Top Provider: RingCentral was named one of only six providers to earn the top-tier award, requiring both above-average customer sentiment scores (overall CCaaS average: 8.38 out of 10, up from 8.05 in 2025) and above-average business success improvements. Metrigy specifically highlighted RingCentral as the top performer for enabling revenue growth among CCaaS platform users. WEM MetriStar Top Provider: RingCX excelled across key customer sentiment indicators. Customers rated RingWEM highly for its robust technical features, overall platform reliability, and seamless integrations with core business apps. RingCentral stood out on customer sentiment, earning the highest overall score among all companies. It also earned top overall scores for rel