Equibles

8-K

HANOVER INSURANCE GROUP, INC. (THG)

8-K 2025-02-04 For: 2025-02-04
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Added on April 08, 2026

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): February 4, 2025

THE HANOVER INSURANCE GROUP, INC.

(Exact name of registrant as specified in its charter)

Delaware 1-13754 04-3263626
(State or other jurisdiction<br><br>of incorporation) (Commission File Number) (IRS Employer<br><br>Identification No.)
440 Lincoln Street, Worcester, Massachusetts<br><br>(Address of principal executive offices) 01653<br><br>(Zip Code)
(508) 855-1000<br><br>Registrant’s telephone number, including area code:

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class Trading Symbols Name of each exchange on which registered
Common Stock, $.01 par value THG New York Stock Exchange
7 5/8% Senior Debentures due 2025 THG New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§ 230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§ 240.12b-2 of this chapter).

Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Item 2.02 Results of Operations and Financial Condition.

The following information is being furnished under Item 2.02 – Results of Operations and Financial Condition. Such information, including the exhibits attached hereto, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liability of that section.

On February 4, 2025, The Hanover Insurance Group, Inc. (the Company) issued a press release announcing its financial results for the quarter ended December 31, 2024. The release is furnished as Exhibit 99.1 hereto. Additionally, on February 4, 2025, the Company made available on its website unaudited financial information contained in its Financial Supplement for the period ended December 31, 2024. The supplement is furnished as Exhibit 99.2 hereto.

Item 9.01 Financial Statements and Exhibits.

(a) Not applicable.
(b) Not applicable.
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(c) Not applicable.
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(d) Exhibits.
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The following exhibits are furnished herewith.

Exhibit 99.1 Press Release, dated February 4, 2025, announcing the Company’s financial results for the quarter and year ended December 31, 2024.
Exhibit 99.2 The Hanover Insurance Group, Inc. Unaudited Financial Supplement for the period ended December 31, 2024.
Exhibit 104 Cover Page Interactive Data File (embedded within the Inline XBRL document).

Exhibit Index

Exhibit 99.1 Press Release, dated February 4, 2025, announcing the Company’s financial results for the quarter and year ended December 31, 2024.
Exhibit 99.2 The Hanover Insurance Group, Inc. Unaudited Financial Supplement for the period ended December 31, 2024.
Exhibit 104 Cover Page Interactive Data File (embedded within the Inline XBRL document).

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

The Hanover Insurance Group, Inc.<br><br>(Registrant)
Date: February 4, 2025 By: /s/ Jeffrey M. Farber
Jeffrey M. Farber
Executive Vice President and<br><br>Chief Financial Officer

EX-99.1

Exhibit 99.1

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The Hanover Reports Record Fourth Quarter Net Income and

Operating Income of $4.59 and $5.32 per Diluted Share, Respectively;

Full Year Net Income and Operating Income of $11.70 and $13.34 per Diluted Share, Respectively

Fourth Quarter Highlights

  • Net and operating return on equity(1) of 23.5% and 24.4%, respectively
  • Combined ratio of 89.2%; combined ratio, excluding catastrophes(2), of 87.5%
  • Catastrophe losses of $26.0 million, or 1.7 points of the combined ratio
  • Net premiums written increase of 7.4%*
  • Renewal price increases(3) of 14.2% in Personal Lines, 11.8% in Core Commercial, and 9.5% in Specialty
  • Rate increases(3) of 13.1% in Personal Lines, 9.2% in Core Commercial, and 6.1% in Specialty
  • Loss and loss adjustment expense (LAE) ratio of 56.9%, 6.7 points below the prior-year quarter
  • Current accident year loss and LAE ratio, excluding catastrophes(4), of 56.9%, 3.3 points below the prior-year quarter, led by outstanding improvement in Personal Lines
  • Net investment income of $100.7 million, up 23.4% from the prior-year quarter
  • On December 2, 2024, the Board of Directors approved an increase of 5.9% to the regular quarterly dividend

Full Year Highlights

  • Net and operating return on equity of 16.1% and 15.8%, respectively
  • Combined ratio of 94.8%; combined ratio, excluding catastrophes, of 88.4%
  • Catastrophe losses of $375.9 million, or 6.4 points of the combined ratio
  • Net premiums written of $6.1 billion, an increase of 4.7%
  • Loss and LAE ratio of 63.5%, 9.5 points below the prior year
  • Current accident year loss and LAE ratio, excluding catastrophes, of 58.2%, 2.9 points below the prior year
  • Net investment income of $372.6 million, up 12.2% from 2023, driven primarily by higher bond reinvestment rates and higher cashflows, partially offset by lower partnership income; net investment income from fixed maturities up 14.5% in 2024
  • Book value per share increased 14.9% from December 31, 2023; excluding net unrealized depreciation on fixed maturity investments, net of tax, book value per share(5) increased 10.4%

WORCESTER, Mass., February 4, 2025 - The Hanover Insurance Group, Inc. (NYSE: THG) today reported net income of $167.9 million, or $4.59 per diluted share, in the fourth quarter of 2024, compared to $107.9 million, or $2.98 per diluted share, in the prior-year quarter. Operating income(6) was $194.6 million, or $5.32 per diluted share, in the fourth quarter of 2024, compared to $113.1 million, or $3.13 per diluted share, in the prior-year quarter.

(1) See information about this and other non-GAAP measures and definitions, including Operating Income in the headline, used throughout this press release on the final pages of this document.

*Unless otherwise stated, net premiums written growth and other growth comparisons are to the same period of the prior year.

The Hanover Insurance Group, Inc. may also be referred to as “The Hanover” or “the company” interchangeably throughout this press release.

**Incurred But Not Reported

Net income was $426.0 million, or $11.70 per diluted share, in the full year 2024. This compared to $35.3 million, or $0.98 per diluted share, in the prior year. Operating income was $485.9 million, or $13.34 per diluted share, in 2024, compared to $56.2 million, or $1.56 per diluted share, in 2023, which included elevated catastrophe losses.

“2024 was an exceptional year for our company, as we delivered excellent financial performance, executed well on our strategic priorities, and continued to invest in innovative tools and technology, further enhancing our strong competitive position and prospects,” said John C. Roche, president and chief executive officer at The Hanover. “We delivered record operating return on equity of 24.4% and 15.8% in the fourth quarter and for the full year, respectively, and exceeded $6 billion in annual net written premiums. Additionally, we made significant progress in executing our catastrophe mitigation initiatives and delivering on our margin recapture plan. We expect to make continued progress in 2025, while leveraging our targeted growth initiatives throughout the enterprise and capitalizing on emerging opportunities in the marketplace. We continue to operate in firm market conditions and expect strong pricing will enable us to optimize our geographic mix further and achieve broad-based profitability across all segments. Our strong performance underscores the effectiveness of our distinctive strategy, the relevancy of our product and service offerings, and the strength of our agency value proposition.”

“We are very pleased with the outstanding financial results we delivered this year,” said Jeffrey M. Farber, executive vice president and chief financial officer at The Hanover. “Our fourth quarter results reflect a sub-90s combined ratio and record operating earnings of $5.32 per share, providing an incredibly strong finish to an already successful year. We posted full-year operating earnings of $13.34 per share, our highest ever, while we improved our ex-CAT combined ratio by 2.9 points, to 88.4%. Importantly, we delivered favorable prior-year development across all segments in 2024, while increasing the share of IBNR** in our total reserves. We remain committed to being very thoughtful in our reserving practices in light of industry casualty trends. Our net investment income increased 23% for the quarter and 12% for the year, as we benefited from higher cashflows and earned yields, as well as thoughtful portfolio repositioning. Additionally, in the fourth quarter, we resumed stock buybacks and increased our shareholder dividend by 5.9%, marking 20 years of annual increases, showcasing our commitment to shareholder value creation and financial strength. We are entering 2025 with immense confidence and in an excellent financial position, with a strong balance sheet and an earnings-enhancing investment portfolio.”

Fourth Quarter and Full Year 2024 Highlights

Three months ended Year ended
December 31 December 31
( in millions, except per share data) 2024 2023 2024 2023
Net premiums written 1,445.1 $ 1,345.5 $ 6,083.6 $ 5,810.2
Growth 7.4 % 1.5 % 4.7 % 6.1 %
Net premiums earned 1,511.6 $ 1,440.3 $ 5,912.6 $ 5,663.1
Current accident year loss and LAE ratio,   excluding catastrophes 56.9 % 60.2 % 58.2 % 61.1 %
Prior year development ratio (1.7) % (0.6) % (1.1) % (0.3) %
Catastrophe ratio 1.7 % 4.0 % 6.4 % 12.2 %
Expense ratio(7) 32.3 % 30.6 % 31.3 % 30.5 %
Combined ratio 89.2 % 94.2 % 94.8 % 103.5 %
Combined ratio, excluding catastrophes 87.5 % 90.2 % 88.4 % 91.3 %
Current accident year combined ratio,   excluding catastrophes 89.2 % 90.8 % 89.5 % 91.6 %
Net income 167.9 $ 107.9 $ 426.0 $ 35.3
per diluted share 4.59 2.98 11.70 0.98
Operating income 194.6 113.1 485.9 56.2
per diluted share 5.32 3.13 13.34 1.56
Book value per share 79.18 $ 68.93 $ 79.18 $ 68.93
Ending shares outstanding (in millions) 35.9 35.8 35.9 35.8

All values are in US Dollars.

Fourth Quarter Operating Highlights

Core Commercial

Core Commercial operating income before income taxes was $71.0 million in the fourth quarter of 2024, compared to $52.8 million in the fourth quarter of 2023. The Core Commercial combined ratio was 95.0%, compared to 96.7% in the prior-year quarter. Catastrophe losses in the fourth quarter of 2024 were $8.4 million, or 1.5 points of the combined ratio. This compared to catastrophe losses of $29.5 million, or 5.7 points, in the prior-year quarter.

Fourth quarter 2024 results included net favorable prior-year reserve development, excluding catastrophes, of $2.8 million, or 0.5 points, with favorability in each major line of business. This compared to net favorable prior-year reserve development, excluding catastrophes, of $2.2 million, or 0.4 points, in the fourth quarter of 2023.

Core Commercial current accident year combined ratio, excluding catastrophes, increased 2.6 points to 94.0% in the fourth quarter of 2024, compared to 91.4% in the prior-year quarter, driven by increases in the loss ratio and the expense ratio. The current accident year loss and LAE ratio, excluding catastrophes, was 58.9%, 1.1 points higher than the prior-year quarter, primarily driven by prudently increased IBNR in certain liability coverages in the fourth quarter of 2024.

The expense ratio increased 1.5 points to 35.1% in the fourth quarter of 2024, compared to 33.6% in the prior-year quarter, primarily due to an increase in variable compensation expenses, reflective of the company's significantly better-than-expected 2024 results.

Net premiums written were $500.5 million in the quarter, up 7.5% from the prior-year quarter, consisting of 9.3% growth in small commercial and 5.0% growth in middle market, both sequential accelerations from the third quarter of 2024. In the fourth quarter, Core Commercial renewal price increases averaged 11.8%, including average rate increases of 9.2%.

The following table summarizes premiums and the components of the combined ratio for Core Commercial:

Three months ended Year ended
December 31 December 31
( in millions) 2024 2023 2024 2023
Net premiums written 500.5 $ 465.5 $ 2,195.5 $ 2,107.0
Growth 7.5 % 2.7 % 4.2 % 5.4 %
Net premiums earned 549.2 519.9 2,148.8 2,060.3
Operating income before taxes 71.0 52.8 281.6 167.2
Loss and LAE ratio 59.9 % 63.1 % 60.6 % 65.8 %
Expense ratio 35.1 % 33.6 % 33.8 % 33.2 %
Combined ratio 95.0 % 96.7 % 94.4 % 99.0 %
Prior-year development ratio (0.5) % (0.4) % (0.8) % 0.2 %
Catastrophe ratio 1.5 % 5.7 % 3.6 % 8.3 %
Combined ratio, excluding catastrophes 93.5 % 91.0 % 90.8 % 90.7 %
Current accident year combined ratio,   excluding catastrophes 94.0 % 91.4 % 91.6 % 90.5 %

All values are in US Dollars.

Specialty

Specialty operating income before income taxes was $83.3 million in the fourth quarter of 2024, compared to $70.5 million in the fourth quarter of 2023. The Specialty combined ratio was 81.6%, compared to 83.2% in the prior-year quarter. Catastrophe losses in the fourth quarter of 2024 were $4.0 million, or 1.2 points of the combined ratio, compared to $5.6 million, or 1.7 points, in the prior-year quarter.

Fourth quarter 2024 results included net favorable prior-year reserve development, excluding catastrophes, of $23.6 million, or 7.0 points, with widespread favorability, led by professional and executive lines claims-made business. Net favorable prior-year reserve development, excluding catastrophes, was $14.0 million, or 4.4 points, in the prior-year quarter.

Specialty current accident year combined ratio, excluding catastrophes, increased 1.5 points, to 87.4% in the fourth quarter of 2024, from 85.9% in the prior-year quarter, primarily due to an increase in the expense ratio. The expense ratio increased by 2.6 points to 39.0% in the fourth quarter of 2024, compared to the prior-year quarter, primarily due to an increase in variable compensation expenses due to significantly better-than-expected 2024 results, as well as strategic business investments, including talent and technology.

The current accident year loss and LAE ratio, excluding catastrophes, of 48.4% in the fourth quarter of 2024, was 1.1 points lower than the prior-year quarter and favorable to the company’s expectations, primarily driven by the benefit of earned pricing above loss trend and lower-than-expected losses in marine.

Net premiums written were $331.8 million in the quarter, up 8.8% from the prior-year quarter. In the fourth quarter, Specialty renewal price increases averaged 9.5%, including average rate increases of 6.1%.

The following table summarizes premiums and the components of the combined ratio for Specialty:

Three months ended Year ended
December 31 December 31
( in millions) 2024 2023 2024 2023
Net premiums written 331.8 $ 304.9 $ 1,373.9 $ 1,293.3
Growth 8.8 % (1.5) % 6.2 % 4.0 %
Net premiums earned 339.4 321.0 1,322.0 1,274.2
Operating income before taxes 83.3 70.5 257.7 243.5
Loss and LAE ratio 42.6 % 46.8 % 48.9 % 50.7 %
Expense ratio 39.0 % 36.4 % 37.6 % 35.5 %
Combined ratio 81.6 % 83.2 % 86.5 % 86.2 %
Prior-year development ratio (7.0) % (4.4) % (3.5) % (3.8) %
Catastrophe ratio 1.2 % 1.7 % 2.8 % 3.4 %
Combined ratio, excluding catastrophes 80.4 % 81.5 % 83.7 % 82.8 %
Current accident year combined ratio,   excluding catastrophes 87.4 % 85.9 % 87.2 % 86.6 %

All values are in US Dollars.

Personal Lines

Personal Lines operating income before income taxes was $101.1 million in the fourth quarter of 2024, compared to $36.8 million in the fourth quarter of 2023. The Personal Lines combined ratio was 88.1%, compared to 97.6% in the prior-year quarter. Catastrophe losses in the fourth quarter of 2024 were $13.6 million, or 2.2 points of the combined ratio. This compared to catastrophe losses of $22.6 million, or 3.8 points of the combined ratio, in the prior-year quarter.

Fourth quarter 2024 net prior-year reserve development, excluding catastrophes, was slightly favorable. This compared to net unfavorable prior-year reserve development, excluding catastrophes, of $4.8 million, or 0.8 points, in the prior-year quarter.

Personal Lines current accident year combined ratio, excluding catastrophe losses, decreased 7.0 points, to 86.0% in the fourth quarter of 2024, from 93.0% in the prior-year quarter. The current accident year loss and LAE ratio, excluding catastrophes, decreased 8.2 points from the prior-year quarter to 59.8%, driven by the benefit of earned pricing outpacing loss trends in both personal auto and homeowners, as well as moderated loss frequency, particularly in auto collision coverages and homeowners.

The expense ratio increased by 1.2 points, to 26.2% in the fourth quarter of 2024, compared to the prior-year quarter, primarily due to an increase in variable compensation expenses associated with the company's strong performance.

Net premiums written were $612.8 million in the quarter, up 6.6% compared to the prior-year quarter. The increase was primarily due to the impact of renewal pricing increases and higher new business. Personal Lines renewal price increases averaged 14.2%, including average rate increases of 13.1%. Policies in force in the fourth quarter of 2024 decreased 0.6% compared to the third quarter of 2024, with a 1.1% decline in the Midwestern United States, while the rest of the country was essentially flat.

The following table summarizes premiums and components of the combined ratio for Personal Lines:

Three months ended Year ended
December 31 December 31
( in millions) 2024 2023 2024 2023
Net premiums written 612.8 $ 575.1 $ 2,514.2 $ 2,409.9
Growth 6.6 % 2.1 % 4.3 % 7.9 %
Net premiums earned 623.0 599.4 2,441.8 2,328.6
Operating income (loss) before taxes 101.1 36.8 111.3 (304.3)
Loss and LAE ratio 61.9 % 72.6 % 74.0 % 91.6 %
Expense ratio 26.2 % 25.0 % 25.6 % 25.5 %
Combined ratio 88.1 % 97.6 % 99.6 % 117.1 %
Prior-year development ratio (0.1) % 0.8 % (0.2) % 1.1 %
Catastrophe ratio 2.2 % 3.8 % 10.7 % 20.4 %
Combined ratio, excluding catastrophes 85.9 % 93.8 % 88.9 % 96.7 %
Current accident year combined ratio,   excluding catastrophes 86.0 % 93.0 % 89.1 % 95.6 %

All values are in US Dollars.

Full Year Operating Highlights

The company’s combined ratio was 94.8% in the full year of 2024, compared to 103.5% in the prior year. Catastrophe losses were $375.9 million, or 6.4 points of the combined ratio, in 2024. This compared to $690.1 million, or 12.2 points, in the prior year. Net favorable prior-year reserve development, excluding catastrophes, was $67.4 million, or 1.1 points, in 2024, compared to $15.9 million, or 0.3 points in the prior year.

The current accident year combined ratio, excluding catastrophe losses, was 89.5% in 2024, compared to 91.6% in the prior year, driven by an improvement in the current accident year loss and LAE ratio, excluding catastrophes, primarily driven by improvement in Personal Lines. The expense ratio increased 0.8 points in 2024, compared to the prior year, driven primarily by an increase in variable compensation expenses and strategic business investments, including talent and technology.

Total net premiums written were $6.1 billion in 2024, up 4.7% from 2023, reflecting growth of 6.2% in Specialty, 4.3% in Personal Lines, and 4.2% in Core Commercial, with growth in each segment impacted by targeted underwriting actions.

Core Commercial operating income before income taxes was $281.6 million in 2024, which included $77.2 million, or 3.6 points, of catastrophe losses, and $17.7 million, or 0.8 points, of net favorable prior-year reserve development, with favorability in each major line of business. In 2023, Core Commercial operating income before income taxes was $167.2 million, which included $171.3 million, or 8.3 points, of catastrophe losses, and $4.7 million, or 0.2 points, of net unfavorable prior-year reserve development. The Core Commercial current accident year combined ratio, excluding catastrophe losses, was 91.6%, compared to 90.5% in the prior year, driven by an increase in the expense and loss ratios. The expense ratio increased 0.6 points in 2024, compared to the prior year, driven primarily by an increase in variable compensation expenses, as well as strategic business investments. The current accident year loss and LAE ratio, excluding catastrophes, increased 0.5 points, driven by prudently increased IBNR in certain liability coverages in 2024.

Specialty operating income before income taxes was $257.7 million in 2024, which included $37.5 million, or 2.8 points, of catastrophe losses, and $46.2 million, or 3.5 points, of net favorable prior-year reserve development. In 2023, Specialty operating income before income taxes was $243.5 million, which included $43.1 million, or 3.4 points, of catastrophe losses, and $48.8 million, or 3.8 points, of net favorable prior-year reserve development. The Specialty current accident year combined ratio, excluding catastrophe losses, was 87.2%, compared to 86.6% in the prior year, driven by an increase of 2.1 points in the expense ratio from strategic business investments and higher variable compensation expenses. The current accident year loss and LAE ratio, excluding catastrophes, improved 1.5 points in 2024, compared to the prior year, primarily due to the benefit of earned pricing above loss trend and lower-than-expected losses in marine.

Personal Lines operating income before income taxes was $111.3 million in 2024, which included $261.2 million, or 10.7 points, of catastrophe losses, and $4.9 million, or 0.2 points, of net favorable prior-year reserve development. In 2023, Personal Lines operating loss before income taxes was $304.3 million, which included $475.7 million, or 20.4 points, of catastrophe losses, and $25.9 million, or 1.1 points, of net unfavorable prior-year reserve development. The Personal Lines current accident year combined ratio, excluding catastrophes, was 89.1%, compared to 95.6% in the prior year, reflecting a decrease of 6.6 points in the current accident year loss ratio, excluding catastrophes, driven by the benefit of earned pricing and favorable property frequency in both auto and homeowners. The expense ratio was essentially flat in 2024 compared to 2023.

Investments

Net investment income was $100.7 million for the fourth quarter and $372.6 million for the full year 2024, above prior-year periods primarily due to the impact of higher earned yields on the fixed maturity investment portfolio, and the continued investment of operational cashflows. Total pre-tax earned yield on the investment portfolio for the fourth quarter of 2024 was 3.97%, up from 3.40% in the prior-year quarter. The average pre-tax earned yield on fixed maturities was 3.99% for the fourth quarter of 2024, up from 3.46% in the prior-year quarter. Total pre-tax earned yield on the investment portfolio for the full year 2024 was 3.78%, up from 3.50% in the prior year. The average pre-tax earned yield on fixed maturities was 3.70% for the full year 2024, up from 3.36% in the prior year.

Net realized and unrealized investment losses recognized in earnings were $34.4 million in the fourth quarter of 2024, compared to net realized and unrealized investment losses recognized in earnings of $0.7 million in the fourth quarter of 2023. Net realized and unrealized investment losses recognized in earnings were $75.8 million in the full year of 2024, driven by the sale of certain lower-yield fixed income securities, in consideration of expiring tax gains from 2021 and 2022. This compared to net realized and unrealized investment losses recognized in earnings of $32.5 million in 2023.

The company held $9.9 billion in cash and invested assets on December 31, 2024. Fixed maturities and cash represented approximately 91% of the investment portfolio. Approximately 95% of the company’s fixed maturity portfolio is rated investment grade. As of December 31, 2024, net unrealized losses on the fixed maturity portfolio were $509.3 million before income taxes, compared to $316.5 million on September 30, 2024 and $588.6 million on December 31, 2023.

Shareholders’ Equity and Capital Actions

On December 31, 2024, book value per share was $79.18, down 0.9% from September 30, 2024, primarily driven by unrealized losses on the fixed maturity portfolio in the quarter, mostly offset by strong earnings. Book value increased 14.9% from December 31, 2023. Book value per share, excluding net unrealized depreciation on fixed maturity investments, net of tax, was $90.35 at December 31, 2024, up 4.1% and 10.4% from September 30, 2024 and December 31, 2023, respectively.

On December 31, 2024, operating insurance company’s statutory capital and surplus was $2.97 billion. This compared to statutory capital and surplus of $2.89 billion on September 30, 2024, and $2.64 billion on December 31, 2023.

During the fourth quarter, the company repurchased approximately 170,000 shares of common stock in the open market for $26.7 million. The company has approximately $303 million of remaining capacity under its existing share repurchase program.

Additionally, in the fourth quarter, the Board of Directors approved an increase to the quarterly dividend of 5.9% to $0.90 per common share. The company paid ordinary dividends of $32.4 million in the fourth quarter and $124.1 million in the year.

Earnings Conference Call

The company will host a conference call to discuss its fourth quarter and full year results on Wednesday, February 5, at 10:00 a.m. E.T. A presentation will accompany the prepared remarks and has been posted on The Hanover’s website. Interested investors and others can listen to the call and access the presentation through The Hanover's website, located in the “Investors” section at www.hanover.com. Investors may access the conference call by dialing 1-844-413-3975 in the U.S. and 1-412-317-5458 internationally. Webcast participants should go to the website 15 minutes early to register, download and install any necessary audio software. A re-broadcast of the conference call will be available on The Hanover’s website approximately two hours after the call.

About The Hanover

The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. The company provides exceptional insurance solutions through a select group of independent agents and brokers. Together with its agent partners, the company offers standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles, and other personal items. For more information, please visit hanover.com.

Contact Information

Investors:<br><br>Oksana Lukasheva<br><br>olukasheva@hanover.com<br><br>1-508-525-6081 Media:<br><br>Michael F. Buckley<br><br>mibuckley@hanover.com<br><br>1-508-855-3099 Emily P. Trevallion<br><br>etrevallion@hanover.com<br><br>1-508-855-3263

Definition of Segments

Continuing operations include four reporting segments: Core Commercial, Specialty, Personal Lines and Other. The Core Commercial segment includes commercial multiple peril, commercial automobile, workers’ compensation and other commercial lines coverages provided to small and mid-sized businesses. The Specialty segment includes four divisions of business: professional and executive lines, specialty property and casualty (Specialty P&C), marine, and surety and other. Specialty P&C includes coverages such as program business (provides commercial insurance to markets with specialized coverage or risk management needs related to groups of similar businesses), specialty industrial and commercial property, excess and surplus lines, and specialty general liability coverage. The Personal Lines segment markets automobile, homeowners and ancillary coverages to individuals and families. The Other segment includes the operations of the holding company and a block of run-off voluntary assumed property and casualty pools business in which the company has not actively participated since 1995, and run-off direct asbestos and environmental, and product liability businesses. The Other segment also included the operations of Opus Investment Management, Inc. during the first half of 2024 and prior, which provided investment management services to institutions, pension funds and other organizations. During the second and third quarters of 2024, the company exited all of Opus’ business operations serving unaffiliated entities. Investment management services provided by Opus to The Hanover related to its investment-grade fixed maturities portfolio were also transferred to an external manager during the second quarter of 2024.

Financial Supplement

The Hanover's fourth quarter and full year news release and financial supplement are available in the “Investors” section of the company’s website at hanover.com.

The Hanover Insurance Group, Inc.
Condensed Consolidated Income Statements Three months ended Year ended
December 31 December 31
( in millions) 2024 2023 2024 2023
Revenues
Premiums earned 1,511.6 $ 1,440.3 $ 5,912.6 $ 5,663.1
Net investment income 100.7 81.6 372.6 332.1
Net realized and unrealized investment gains (losses):
Net realized losses from sales and other (29.0) (7.0) (84.2) (8.9)
Net change in fair value of equity securities (5.1) 7.8 14.2 (5.6)
Impairments on investments:
Credit-related impairments (0.3) (1.5) (3.6) (7.7)
Losses on intent to sell securities - - (2.2) (10.3)
Total impairments on investments (0.3) (1.5) (5.8) (18.0)
Total net realized and unrealized investment losses (34.4) (0.7) (75.8) (32.5)
Fees and other income 6.4 7.6 28.0 30.8
Total revenues 1,584.3 1,528.8 6,237.4 5,993.5
Losses and expenses
Losses and loss adjustment expenses 860.6 915.8 3,757.4 4,134.6
Amortization of deferred acquisition costs 311.4 297.9 1,221.7 1,176.0
Interest expense 8.5 8.5 34.1 34.1
Other operating expenses 192.3 156.4 686.4 607.7
Total losses and expenses 1,372.8 1,378.6 5,699.6 5,952.4
Income before income taxes 211.5 150.2 537.8 41.1
Income tax expense 44.2 42.9 112.5 7.6
Income from continuing operations 167.3 107.3 425.3 33.5
Discontinued operations (net of taxes):
Income (loss) from discontinued life businesses (0.1) 0.6 - 0.6
Income from discontinued Chaucer business 0.7 - 0.7 1.2
Net income 167.9 $ 107.9 $ 426.0 $ 35.3

All values are in US Dollars.

The Hanover Insurance Group, Inc.
Condensed Consolidated Balance Sheets
December 31 December 31
( in millions) 2024 2023
Assets
Total investments 9,409.8 $ 8,913.1
Cash and cash equivalents 471.8 316.1
Premiums and accounts receivable, net 1,807.2 1,705.6
Reinsurance recoverable on paid and unpaid losses and unearned premiums 1,994.5 2,056.1
Other assets 1,548.2 1,535.1
Assets of discontinued businesses 85.7 86.6
Total assets 15,317.2 $ 14,612.6
Liabilities
Loss and loss adjustment expense reserves 7,461.2 $ 7,308.1
Unearned premiums 3,283.3 3,102.5
Short-term debt 61.8 -
Long-term debt 722.3 783.2
Other liabilities 838.2 840.2
Liabilities of discontinued businesses 108.6 113.0
Total liabilities 12,475.4 12,147.0
Total shareholders’ equity 2,841.8 2,465.6
Total liabilities and shareholders’ equity 15,317.2 $ 14,612.6

All values are in US Dollars.

The following is a reconciliation from operating income to net income(6)(8):

The Hanover Insurance Group, Inc.
($ in millions, except per share data) Amount Per Share (Diluted) Amount Per Share (Diluted) Amount Per Share (Diluted) Amount Per Share (Diluted)
Operating income (loss)
Core Commercial
Specialty
Personal Lines
Other
Total
Interest expense
Operating income before income taxes $ 6.72 $ 4.14 $ 16.91 $ 1.98
Income tax expense on operating income (1.40) (1.01) (3.57) (0.42)
Operating income after income taxes 5.32 3.13 13.34 1.56
Non-operating items:
Net realized losses from sales and other (0.79) (0.19) (2.31) (0.25)
Net change in fair value of equity securities (0.14) 0.21 0.39 (0.16)
Impairments on investments:
Credit-related impairments (0.01) (0.04) (0.10) (0.21)
Losses on intent to sell securities - - (0.06) (0.29)
Total impairments on investments (0.01) (0.04) (0.16) (0.50)
Other non-operating items - 0.04 (0.07) 0.06
Income tax benefit (expense) on non-operating items 0.19 (0.18) 0.49 0.22
Income from continuing operations, net of taxes 4.57 2.97 11.68 0.93
Discontinued operations (net of taxes):
Income (loss) from discontinued life businesses - 0.01 - 0.02
Income from discontinued Chaucer business 0.02 - 0.02 0.03
Net income $ 4.59 $ 2.98 $ 11.70 $ 0.98
Dilutive weighted average shares outstanding 36.6 36.2 36.4 36.1
Basic weighted average shares outstanding 36.0 35.8 35.9 35.7

All values are in US Dollars.

Forward-Looking Statements and Non-GAAP Financial Measures

Forward-Looking Statements

Certain statements in this document and comments made by management may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995. All statements, other than statements of historical facts, may be forward-looking statements. Words such as, but not limited to, “believes,” “anticipates,” “expects,” “intends,” “may,” “projects,” “projections,” “plan,” “likely,” “potential,” “targeted,” “forecasts,” “should,” “could,” “continue,” “outlook,” “guidance,” “modeling,” “target profitability,” “target margins,” “confident,” “optimistic,” “committed,” “will,” “line of sight,” “clear visibility to,” “designed,” and other similar expressions are intended to identify forward-looking statements. Forward-looking statements by their nature address matters that are, to different degrees, uncertain. The company cautions investors that any such forward-looking statements are estimates, beliefs, expectations and/or projections that involve significant judgment, and that historical results, trends and forward-looking statements are not guarantees and are not necessarily indicative of future performance. Actual results could differ materially from those anticipated.

These statements include, but are not limited to, the company’s statements regarding:

  • The company’s outlook and its ability to achieve components or the sum of the respective period guidance on its future results of operations including: the combined ratio, excluding catastrophe losses; catastrophe losses; net investment income; growth of net premiums written and/or net premiums earned in total or by line of business; expense ratio; operating return on equity; interest rate assumptions and investment portfolio management, renewal price change, rate, and/or the effective tax rate;

  • The company’s ability and timing to deliver on expectations set forth related to target margins, target returns and/or return to target profitability in total or by line of business;

  • The company’s ability to deliver on its long-term targets, including, but not limited to, return on equity;

  • Confidence in achieving the company’s outlook and expectations, including, but not limited to, pricing increases and growth opportunities, in total or by line of business;

  • The impacts of general economic and socioeconomic conditions on the company’s operating and financial results, including, but not limited to, the impact on the company’s investment portfolio, changes in claims frequency as a result of fluctuations in economic activity, the potential impacts of inflation, and/or claims severity from higher cost of repairs due to, among other things, supply chain disruptions and inflation;

  • Uses, including the timing of uses, of capital for share repurchases, special or ordinary cash dividends, business investments or growth, or otherwise, and outstanding shares in future periods as a result of various share repurchase mechanisms, capital management framework, and overall comfort with liquidity and capital levels;

  • Catastrophe modeling and variability of catastrophe losses due to risk concentrations, changes in weather patterns, severe weather including hurricanes, tornadoes and other windstorms, hail, flood, earthquakes, fire, explosions, severe winter weather and other convective storms, or pandemics, terrorism, civil unrest, riots or other events, as well as the complexity in estimating losses from large catastrophe events due to delayed reporting of the existence, nature or extent of losses or where “demand surge,” regulatory assessments, litigation, coverage and technical complexities or other factors may significantly impact the ultimate amount of such losses;

  • Current accident year losses and loss selections (picks), excluding catastrophes, and prior accident year loss reserve development patterns, particularly in complex “longer-tail” liability lines, as well as the inherent variability in short-tail property and non-catastrophe weather losses;

  • Changes in frequency and loss severity trends in Core Commercial, Specialty and/or Personal Lines;

  • Ability to manage the impact of inflationary pressures, global market disruptions, economic conditions, geopolitical events or otherwise, including, but not limited to, supply chain disruptions, tariffs, labor shortages, and increases in cost of goods, services, labor, and materials;

  • The confidence or concern that the current level of reserves is adequate and/or sufficient for future claim payments, whether due to losses that have been incurred but not reported, circumstances that delay the reporting of losses, business complexity, adverse judgments or developments with respect to case reserves, the difficulties and uncertainties inherent in projecting future losses from historical data, changes in replacement and medical costs, as well as complexities including legislative, regulatory or judicial actions that expand the intended scope of coverages, or other factors;

  • Characterization of some business as being “more profitable” in light of inherent uncertainty of ultimate losses incurred, especially for “longer-tail” liability businesses;

  • Efforts to manage expenses, including the company’s long-term expense savings targets, while allocating capital to business investment, which is at management’s discretion;

  • Risks and uncertainties with respect to our ability to retain profitable policies in force and attract profitable policies and to increase rates commensurate with, or in excess of, loss trends;

  • The positive impact of mix improvement, underwriting initiatives, coverage restrictions, non-renewals, changes in terms and conditions, and pricing segmentation, among others, on the company’s results;

  • The ability to grow businesses believed to be more profitable or reduce premiums attributable to products or lines of business or geographies believed to be less profitable, as well as the ability to balance rate actions and retention;

  • The ability to offset long-term and/or short-term loss trends due to increased frequency; increased “social inflation” from a more litigious environment, lawsuit abuse and higher average cost of resolution; increased property replacement or repair costs; and/or social movements;

  • The ability to generate growth in targeted segments through new agency appointments; rate increases (as a result of its market position, agency relationships or otherwise), retention improvements or new business; expansion into new geographies; new product introductions; or otherwise; and

  • Investment returns and the effect of macro-economic interest rate trends and overall security yields, including the macro-economic impact of governmental and/or central banking initiatives taken in response to inflationary pressures, and geopolitical circumstances, on new money yields, as well as individual investment and overall investment returns.

Additional Risks and Uncertainties

Investors are further cautioned and should consider the risks and uncertainties in the company’s business that may affect such estimates and future performance that are discussed in the company’s most recently filed reports on Form 10-K and Form 10-Q and other documents filed by The Hanover Insurance Group, Inc. with the Securities and Exchange Commission (SEC) and that are also available at www.hanover.com under “Investors.” These risks and uncertainties include, but are not limited to:

  • Changes in regulatory, legislative, economic, market and political conditions, particularly with respect to rates, the use of data, technology, artificial intelligence (AI), cybersecurity, policy terms and conditions, restrictions on cancellations and/or non-renewals, payment flexibility, and regions where the company has geographical concentrations;

  • Heightened financial market volatility, fluctuations in interest rates (which have a significant impact on the market value of our investment portfolio and thus our book value), inflationary pressures, default rates, difficult economic, market and political conditions and other factors that affect investment returns from the investment portfolio;

  • Recessionary economic periods that may inhibit the company’s ability to increase pricing or renew business, or otherwise impact the company’s results, and which may be accompanied by higher claims activity in certain lines;

  • Data security and privacy incidents, including, but not limited to, those resulting from malicious cybersecurity attacks on the company or its business partners and service providers, or intrusions into the company’s information network systems, including cloud-based data information storage, or data sources;

  • Adverse claims experience, including those driven by large or increased frequency and/or severity of catastrophe events, including those related to hurricanes, tornadoes and other windstorms, hail, flood, earthquakes, fire, explosions, severe winter weather and other convective storms, or due to terrorism, civil unrest, riots, or cybersecurity events (including from products not intended to provide cyber coverage);

  • The limitations and assumptions used to model non-catastrophe property and casualty losses (particularly with respect to products with longer-tail liability lines, such as casualty and bodily injury claims, or involving emerging issues related to losses incurred as the result of new lines of business or reinsurance contracts and reinsurance recoverables), leading to potential adverse development of loss and loss adjustment expense reserves;

  • Impacts of changing climate conditions and weather patterns causing higher levels of losses from weather events to persist and leading to new or enhanced regulations;

  • Litigation and the possibility of adverse judicial decisions, including those which expand policy coverage beyond its intended scope and/or award “bad faith” or other non-contractual damages, and the impact of “social inflation” and third-party litigation funding affecting judicial awards and settlements;

  • The ability to increase or maintain insurance rates in line with anticipated loss costs and/or governmental action, including mandates by state departments of insurance to either raise or lower rates, or provide credits or return premium to insureds;

  • Investment impairments, which may be affected by, among other things, the company’s ability and willingness to hold investment assets until they recover in value, as well as credit and interest rate risk, and general financial and economic conditions;

  • Disruption of the independent agency channel or its operating model, including the impact of competition and consolidation in the industry and among agents and brokers, and the impact of AI tools;

  • Competition, particularly from competitors who have resource and capability advantages, including the advancing use of AI technology;

  • The global macroeconomic environment, including inflation, recessionary effects, global trade disputes, war, energy market disruptions, equity price risk, tariffs, and interest rate fluctuations, which, among other things, could result in reductions in market values of fixed maturities and other investments, and/or increases in loss costs;

  • Adverse state and federal regulation, legislative and/or regulatory actions (including significant revisions to Michigan’s automobile personal injury protection system and related litigation, and various regulations, orders and proposed legislation regarding bad faith, premium grace periods and returns, changes to policy terms and conditions, and rate actions);

  • Financial ratings actions, in particular, downgrades to the company’s ratings;

  • Operational and technology risks and evolving technological and product innovation, including risks created by remote work environments, the evolving use of AI, and cybersecurity threats;

  • Uncertainties in estimating indemnification liabilities recorded in conjunction with obligations undertaken in connection with the sale of various businesses and discontinued operations; and

  • The ability to collect from reinsurers, reinsurance availability and pricing, reinsurance terms and conditions, and the performance of the run-off voluntary property and casualty pools business (including those in the Other segment or in discontinued operations).

Investors should not place undue reliance on forward-looking statements, which speak only as of the date they are made and should understand the risks and uncertainties inherent in or particular to the company’s business. The company does not undertake the responsibility to update or revise such forward-looking statements, except as required by law.

Non-GAAP Financial Measures

As discussed on page 40 of the company’s Annual Report on Form 10-K for the year ended December 31, 2023, the company uses non-GAAP financial measures as important measures of its operating performance, including operating income, operating income before interest expense and income taxes, operating income per diluted share, and components of the combined ratio, both excluding and/or including catastrophe losses, prior-year reserve development and the expense ratio. Management believes these non-GAAP financial measures are important indications of the company’s operating performance. The definition of other non-GAAP financial measures and terms can be found in the 2023 Annual Report on pages 64-67.

Operating income and operating income per diluted share are non-GAAP measures. They are defined as net income excluding the after-tax impact of net realized and unrealized investment gains (losses), gains and/or losses on the repayment of debt, other non-operating items, and results from discontinued operations. Net realized and unrealized investment gains (losses), which include changes in the fair value of equity securities still held, are excluded for purposes of presenting operating income, as they are, to a certain extent, determined by interest rates, financial markets and the timing of sales. Operating income also excludes net gains and losses from disposals of businesses, gains and losses related to the repayment of debt, costs to acquire businesses, restructuring costs, the cumulative effect of accounting changes, and certain other items. Operating income is the sum of the segment income (loss) from: Core Commercial, Specialty, Personal Lines, and Other, after interest expense and income taxes. In reference to one of the company’s four reporting segments, “operating income (loss)” is the segment income (loss) before both interest expense and income taxes. The company also uses “operating income per diluted share” (which is after both interest expense and income taxes). Operating income per share is calculated by dividing operating income by the weighted average number of diluted shares of common stock. Operating loss per share is calculated by dividing operating loss by the weighted average number of basic shares of common stock due to antidilution. The company believes that metrics of operating income and operating income (loss) in relation to its four reporting segments provide investors with a valuable measure of the performance of the company’s continuing businesses because they highlight the portion of net income attributable to the core operations of the business. Income from continuing operations is the most directly comparable GAAP measure for operating income (and operating income before income taxes) and measures of operating income that exclude the effects of catastrophe losses and/or prior-year reserve development. These non-GAAP measures should not be misconstrued as substitutes for income from continuing operations or net income determined in accordance with GAAP. A reconciliation of operating income to income from continuing operations and net income for the relevant periods is included on page 12 of this news release and in the Financial Supplement.

Operating return on average equity (ROE) is a non-GAAP measure. See end note (1) for a detailed explanation of how this measure is calculated. Operating ROE is based on non-GAAP operating income. In addition, the portion of shareholder equity attributed to unrealized appreciation (depreciation) on fixed maturity investments, net of tax, is excluded. The company believes this measure is helpful in that it provides insight to the capital used by, and results of, the continuing business exclusive of interest expense, income taxes, and other non-operating items. These measures should not be misconstrued as substitutes for GAAP ROE, which is based on net income and shareholders’ equity of the entire company and without adjustments.

Book value per share is total shareholders’ equity divided by the number of common shares outstanding. Book value per share excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax, is total shareholders’ equity excluding the after-tax effect of unrealized appreciation (depreciation) on fixed maturities and market risk divided by the number of common shares outstanding.

The company may provide measures of operating income and combined ratios that exclude the impact of catastrophe losses (which in all respects include prior accident year catastrophe loss development). A catastrophe is a severe loss, resulting from natural or manmade events including, but is not limited to, hurricanes, tornadoes and other windstorms, hail, flood, earthquakes, fire, explosions, severe winter weather and other convective storms, riots, and terrorism. Due to the unique characteristics of each catastrophe loss, there is an inherent inability to reasonably estimate the timing or loss amount in advance. The company believes a separate discussion excluding the effects of catastrophe losses is meaningful to understand the underlying trends and variability of earnings, loss and combined ratio results, among others.

Prior accident year reserve development, which can either be favorable or unfavorable, represents changes in the company’s estimate of costs related to claims from prior years. Calendar year loss and loss adjustment expense (LAE) ratios determined in accordance with GAAP, excluding prior accident year reserve development, are sometimes referred to as “current accident year loss ratios.” The company believes a discussion of loss and combined ratios, excluding prior accident year reserve development, is helpful since it provides insight into both estimates of current accident year results and the accuracy of prior-year estimates.

The loss and combined ratios in accordance with GAAP are the most directly comparable GAAP measures for the loss and combined ratios calculated excluding the effects of catastrophe losses and/or prior-year reserve development. The presentation of loss and combined ratios calculated excluding the effects of catastrophe losses and/or prior-year reserve development should not be misconstrued as substitutes for the loss and/or combined ratios determined in accordance with GAAP.

Endnotes

  • Operating return on average equity (operating ROE) is a non-GAAP measure. This and other non-GAAP measures are used throughout this document. See the disclosure on the use of this and other non-GAAP measures under the headings “Forward-Looking Statements" and "Non-GAAP Financial Measures.” Operating ROE is calculated by dividing annualized operating income after tax for the applicable period (see under the heading in this news release “Non-GAAP Financial Measures” and end note (6)), by average shareholders’ equity, excluding unrealized appreciation (depreciation) on fixed maturity investments, net of tax, for the period presented. Total shareholders’ equity, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax, is also a non-GAAP measure. Total shareholders’ equity is the most directly comparable GAAP measure and is reconciled below. For the calculation of operating ROE, the average of beginning and ending shareholders’ equity, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax, is used for the period as shown and reconciled in the table below.
( in millions) December 31 March 31 June 30 September 30 December 31
2023 2024 2024 2024 2024
Total shareholders' equity (GAAP) $ 2,465.6 $ 2,522.7 $ 2,552.2 $ 2,877.7 $ 2,841.8
Less: net unrealized appreciation (depreciation)      on fixed maturity investments, net of tax (462.4) (495.5) (488.7) (248.8) (401.1)
Total shareholders' equity, excluding net      unrealized appreciation (depreciation)      on fixed maturity investments, net of tax $ 2,928.0 $ 3,018.2 $ 3,040.9 $ 3,126.5 $ 3,242.9
Quarter Averages
Average shareholders' equity (GAAP) 2,859.8
Average shareholders' equity, excluding net      unrealized appreciation (depreciation) on      fixed maturity investments, net of tax 3,184.7
Year-to-date Averages
Average shareholders' equity (GAAP) 2,652.0
Average shareholders' equity, excluding net      unrealized appreciation (depreciation) on      fixed maturity investments, net of tax 3,071.3

All values are in US Dollars.

($ in millions) Three months ended Year ended
December 31 December 31
Net Income ROE 2024 2024
Net income (GAAP) $ 167.9 $ 426.0
Annualized net income* 671.6
Average shareholders' equity (GAAP) $ 2,859.8 $ 2,652.0
Return on equity 23.5 % 16.1 %
Operating Income ROE (non-GAAP)
Operating income after taxes $ 194.6 $ 485.9
Annualized operating income, net of tax* 778.4
Average shareholders' equity, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax $ 3,184.7 $ 3,071.3
Operating return on equity 24.4 % 15.8 %

*For three months ended December 31, 2024, annualized net income and operating income after taxes is calculated by multiplying three months ended net income and operating income after taxes, respectively, by 4.

  • Combined ratio, excluding catastrophes, and current accident year combined ratio, excluding catastrophes, are non-GAAP measures. The combined ratio (which includes catastrophe losses and prior-year loss reserve development) is the most directly comparable GAAP measure. A reconciliation of the GAAP combined ratio to the combined ratio, excluding catastrophes, and to the current accident year combined ratio, excluding catastrophes, is shown below.
Three months ended
December 31, 2024
Core Commercial Specialty Personal Lines Total
Total combined ratio (GAAP) 95.0 % 81.6 % 88.1 % 89.2 %
Less: Catastrophe ratio 1.5 % 1.2 % 2.2 % 1.7 %
Combined ratio, excluding catastrophe losses (non-GAAP) 93.5 % 80.4 % 85.9 % 87.5 %
Less: Prior-year reserve development ratio (0.5) % (7.0) % (0.1) % (1.7) %
Current accident year combined ratio, excluding<br>     catastrophe losses (non-GAAP) 94.0 % 87.4 % 86.0 % 89.2 %
December 31, 2023
Total combined ratio (GAAP) 96.7 % 83.2 % 97.6 % 94.2 %
Less: Catastrophe ratio 5.7 % 1.7 % 3.8 % 4.0 %
Combined ratio, excluding catastrophe losses (non-GAAP) 91.0 % 81.5 % 93.8 % 90.2 %
Less: Prior-year reserve development ratio (0.4) % (4.4) % 0.8 % (0.6) %
Current accident year combined ratio, excluding<br>     catastrophe losses (non-GAAP) 91.4 % 85.9 % 93.0 % 90.8 %
Year ended
December 31, 2024
Core Commercial Specialty Personal Lines Total
Total combined ratio (GAAP) 94.4 % 86.5 % 99.6 % 94.8 %
Less: Catastrophe ratio 3.6 % 2.8 % 10.7 % 6.4 %
Combined ratio, excluding catastrophe losses (non-GAAP) 90.8 % 83.7 % 88.9 % 88.4 %
Less: Prior-year reserve development ratio (0.8) % (3.5) % (0.2) % (1.1) %
Current accident year combined ratio, excluding<br>     catastrophe losses (non-GAAP) 91.6 % 87.2 % 89.1 % 89.5 %
December 31, 2023
Total combined ratio (GAAP) 99.0 % 86.2 % 117.1 % 103.5 %
Less: Catastrophe ratio 8.3 % 3.4 % 20.4 % 12.2 %
Combined ratio, excluding catastrophe losses (non-GAAP) 90.7 % 82.8 % 96.7 % 91.3 %
Less: Prior-year reserve development ratio 0.2 % (3.8) % 1.1 % (0.3) %
Current accident year combined ratio, excluding<br>     catastrophe losses (non-GAAP) 90.5 % 86.6 % 95.6 % 91.6 %

  • Renewal price changes in Core Commercial and Specialty represent the average change in premium on renewed policies caused by the estimated net effect of base rate changes, discretionary pricing, specific inflationary changes or changes in policy level exposure or insured risks. Rate increases in Core Commercial and Specialty represent the average change in premium on renewed policies caused by the base rate changes, discretionary pricing, and inflation, excluding the impact of changes in policy level exposure or insured risks. Renewal price change in Personal Lines represents the average change in premium on policies charged at renewal caused by the net effects of filed rate, inflation adjustments or other changes in policy level exposure or insured risks, regardless of whether or not the policies are retained for the duration of their contractual terms. Rate change in Personal Lines is the estimated cumulative premium effect of approved rate actions applied to policies at renewal, regardless of whether or not policies are actually renewed. Accordingly, rate changes do not represent actual increases or decreases realized by the company. Personal Lines rate changes do not include inflation or changes in policy level exposure or insured risks.

  • Current accident year loss and LAE ratio, excluding catastrophe losses, is a non-GAAP measure, which is equal to the loss and LAE ratio (loss ratio), excluding prior-year reserve development and catastrophe losses. The loss ratio (which includes losses, LAE, catastrophe losses and prior-year loss reserve development) is the most directly comparable GAAP measure. A reconciliation of the GAAP loss ratio to the current accident year loss ratio, excluding catastrophe losses, is shown below.

Three months ended
December 31, 2024
Core Commercial Specialty Personal <br>Lines Total
Total loss and LAE ratio 59.9 % 42.6 % 61.9 % 56.9 %
Less:
Prior-year reserve development ratio (0.5) % (7.0) % (0.1) % (1.7) %
Catastrophe ratio 1.5 % 1.2 % 2.2 % 1.7 %
Current accident year loss and LAE ratio, excluding catastrophes 58.9 % 48.4 % 59.8 % 56.9 %
December 31, 2023
Total loss and LAE ratio 63.1 % 46.8 % 72.6 % 63.6 %
Less:
Prior-year reserve development ratio (0.4) % (4.4) % 0.8 % (0.6) %
Catastrophe ratio 5.7 % 1.7 % 3.8 % 4.0 %
Current accident year loss and LAE ratio, excluding catastrophes 57.8 % 49.5 % 68.0 % 60.2 %
Year ended
December 31, 2024
Core Commercial Specialty Personal<br>Lines Total
Total loss and LAE ratio 60.6 % 48.9 % 74.0 % 63.5 %
Less:
Prior-year reserve development ratio (0.8) % (3.5) % (0.2) % (1.1) %
Catastrophe ratio 3.6 % 2.8 % 10.7 % 6.4 %
Current accident year loss and LAE ratio, excluding catastrophes 57.8 % 49.6 % 63.5 % 58.2 %
December 31, 2023
Total loss and LAE ratio 65.8 % 50.7 % 91.6 % 73.0 %
Less:
Prior-year reserve development ratio 0.2 % (3.8) % 1.1 % (0.3) %
Catastrophe ratio 8.3 % 3.4 % 20.4 % 12.2 %
Current accident year loss and LAE ratio, excluding catastrophes 57.3 % 51.1 % 70.1 % 61.1 %
  • Book value per share, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax, is a non-GAAP measure. Book value per share is the most directly comparable GAAP measure and is reconciled in the table below.
Period ended
December 31 September 30 December 31
2023 2024 2024
Book value per share $68.93 $79.90 $79.18
Less: Net unrealized appreciation (depreciation) on fixed <br>  maturity investments, net of tax, per share (12.93) (6.91) (11.17)
Book value per share, excluding net unrealized appreciation <br>  (depreciation) on fixed maturity investments, net of tax $81.86 $86.81 $90.35
Versus prior quarter
Change in book value per share (0.9)%
Change in book value per share, excluding net unrealized <br>  appreciation (depreciation) on fixed maturity investments, net of tax 4.1 %
Versus prior year
Change in book value per share 14.9 %
Change in book value per share, excluding net unrealized appreciation (depreciation) on fixed maturity investments, net of tax 10.4 %

  • Operating income and operating income per diluted share are non-GAAP measures. Operating income (loss) before income taxes, as referenced in the results of the reporting segments, is defined as, with respect to such segment, operating income (loss) before interest expense and income taxes. The reconciliation of operating income and operating income per diluted share to the closest GAAP measures, income from continuing operations and income from continuing operations per diluted share, respectively, is provided on the preceding pages of this news release.

  • Here, and throughout this document, the expense ratio is reduced by installment and other fee revenues for purposes of the ratio calculation.

  • The separate financial information of each reporting segment is presented consistent with the way results are regularly evaluated by the chief operating decision maker in deciding how to allocate resources and in assessing performance. Management evaluates the results of the aforementioned reporting segments without consideration of interest expense on debt and on a pre-tax basis.

    EX-99.2

Exhibit 99.2

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FINANCIAL SUPPLEMENT FOURTH QUARTER 2024

THE HANOVER INSURANCE GROUP
FINANCIAL SUPPLEMENT
TABLE OF CONTENTS
Segment Descriptions.................................................................................................... 1
Financial Highlights......................................................................................................... 2
Consolidated Financial Statements
Income Statements............................................................................................................. 3
Balance Sheets................................................................................................................... 4
Pre-tax Operating Results and Related Metrics
Consolidated....................................................................................................................... 5-7
Core Commercial............................................................................................................... 8-9
Specialty.............................................................................................................................. 10-11
Personal Lines.................................................................................................................... 12-15
Investments
Net Investment Income and Yields..................................................................................... 16
Investment Portfolio............................................................................................................. 17
Credit Quality and Duration of Fixed Maturities............................................................... 18
Top 25 Corporate and Municipal Fixed Maturity Holdings............................................. 19
Reconciliation of Operating Income to Net Income ............................................... 20
Other Information
Non-GAAP Financial Measures........................................................................................ 21
Premium Related Metric Definitions................................................................................. 22
Corporate Information......................................................................................................... 23
Market and Dividend Information...................................................................................... 23
Financial Strength and Debt Ratings................................................................................ 23

i

THE HANOVER INSURANCE GROUP
BASIS OF PRESENTATION
SEGMENT DESCRIPTIONS
CORE COMMERCIAL
Sub-segment Customer and business type Primary lines of business
Small Commercial Coverage to small businesses, with annual premiums of $50,000 or less; <br>Products are tailored to specific industry segments as needed. ● Business owners’ policy/commercial multiple peril<br>● Commercial automobile<br>● Workers’ compensation<br>● Other (general liability, commercial umbrella, monoline property)
Middle Market Coverage to mid-sized businesses with annual premiums starting at $50,000, focusing on those between $50,000 and $250,000. Products are tailored to certain specific industry segments, including technology, manufacturing, human services, retail, real estate, among others. ● Commercial multiple peril<br>● Commercial automobile<br>● Workers’ compensation<br>● Other (general liability, commercial umbrella, monoline property)
SPECIALTY
Sub-segment Customer and business type Primary lines of business
Professional and Executive Lines Coverage to small to mid-sized non-public companies, including lawyer, engineer, accountant, and various other professional and advisory firms including healthcare; provide protection for directors, officers and employees against actual or alleged errors, negligence or bad faith, employment practices. ● Professional liability<br>● Management liability<br>● Fidelity and crime<br>● Other property and liability lines for healthcare firms
Specialty Property & Casualty Program business - coverage to markets with specialty or risk management needs related to groups of similar businesses; <br>Hanover Specialty Industrial (HSI) - coverage to small and medium chemical, paint, solvent and other manufacturers and distributors; <br>Excess & Surplus - non-admitted general liability and property coverage to risks outside of the appetite of standard commercial lines;<br>Specialty General Liability - admitted coverage for higher-hazard liability risks ● Commercial multiple peril<br>● Commercial automobile<br>● Workers’ compensation<br>● Other (general liability, commercial umbrella, monoline property)
Marine Includes coverage for inland and ocean marine, and insures against physical losses to property, such as contractor's equipment, builders' risk and goods in transit. Also covers jewelers block, fine art and other valuables. ● Inland/ocean marine<br>● Ancillary lines of business written through marine agents
Surety and Other Provides coverage for construction and other firms, as well as sole proprietors in the event of claims for non-performance or non-payment, and commercial surety coverage related to fiduciary or regulatory obligations. ● Bond
PERSONAL LINES
Sub-segment Customer and business type Primary lines of business
Personal Automobile Includes coverage for individuals against losses incurred from personal bodily injury, bodily injury to third parties, property damage to an insured's vehicle, and property damage to other vehicles and other property. ● Personal automobile
Homeowners and Other Includes coverage for individuals for losses to their residences and personal property, such as those caused by fire, wind, hail, water damage (excluding flood), theft and vandalism, and against third-party liability claims. ● Homeowners<br>● Personal umbrella<br>● Inland Marine (jewelry, art, etc.)<br>● Other (fire, personal watercraft, other miscellaneous)
OTHER
The Other segment includes earnings on holding company assets; holding company and other expenses, including certain costs associated with retirement benefits due to our former life insurance employees and agents; and our run-off voluntary assumed property and casualty pools, run-off direct asbestos and environmental, and our product liability businesses. Also included in Other, during the first half of 2024 and prior, were the operations of Opus Investment Management, Inc. (“Opus”), which provided investment management services to The Hanover Insurance Group, Inc. and its subsidiaries (“THG”), as well as institutions, pension funds, and other organizations. During the second and third quarters of 2024, we exited all of Opus’ business operations serving unaffiliated entities. Investment management services provided by Opus to THG related to its investment-grade fixed maturity portfolio were also transferred to an external manager during the second quarter of 2024.
THE HANOVER INSURANCE GROUP
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FINANCIAL HIGHLIGHTS
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Dec-YTD Dec-YTD
(In millions, except earnings per share) 2023 (1) 2023 (2) 2023 2023 2024 2024 2024 2024 2023 2024
PREMIUMS
Gross premiums written $ 1,577.3 $ 1,589.9 $ 1,763.3 $ 1,502.4 $ 1,625.8 $ 1,679.3 $ 1,831.6 $ 1,596.2 $ 6,432.9 $ 6,732.9
Net premiums written 1,421.5 1,446.8 1,596.4 1,345.5 1,454.0 1,521.1 1,663.4 1,445.1 5,810.2 6,083.6
Net premiums earned 1,380.0 1,411.7 1,431.1 1,440.3 1,448.6 1,473.2 1,479.2 1,511.6 5,663.1 5,912.6
EARNINGS
Operating income (loss) before interest and taxes $ 13.2 $ (79.4) $ 13.7 $ 158.1 $ 149.7 $ 95.4 $ 150.6 $ 254.4 $ 105.6 $ 650.1
Operating income (loss) after taxes 4.6 (68.3) 6.8 113.1 111.9 68.1 111.3 194.6 56.2 485.9
Income (loss) from continuing operations (12.0) (70.0) 8.2 107.3 115.5 40.4 102.1 167.3 33.5 425.3
Net income (loss) (12.0) (69.2) 8.6 107.9 115.5 40.5 102.1 167.9 35.3 426.0
PER SHARE DATA (DILUTED)
Operating income (loss) after taxes $ 0.13 $ (1.91) $ 0.19 $ 3.13 $ 3.08 $ 1.88 $ 3.05 $ 5.32 $ 1.56 $ 13.34
Income (loss) from continuing operations (0.34) (1.96) 0.23 2.97 3.18 1.11 2.80 4.57 0.93 11.68
Net income (loss) (0.34) (1.94) 0.24 2.98 3.18 1.12 2.80 4.59 0.98 11.70
Dilutive weighted average shares outstanding 36.1 36.0 36.1 36.2 36.3 36.3 36.5 36.6 36.1 36.4
Basic weighted average shares outstanding 35.6 35.7 35.8 35.8 35.8 36.0 36.0 36.0 35.7 35.9
BALANCE SHEET
March 31 June 30 September 30 December 31 March 31 June 30 September 30 December 31
(In millions, except per share data) 2023 2023 2023 2023 2024 2024 2024 2024
Total assets $ 14,091.7 $ 14,186.7 $ 14,315.0 $ 14,612.6 $ 14,594.1 $ 14,872.2 $ 15,367.0 $ 15,317.2
Total loss and loss adjustment expense reserves 7,143.4 7,313.3 7,329.8 7,308.1 7,331.1 7,463.1 7,426.8 7,461.2
Total shareholders' equity 2,389.0 2,237.9 2,116.3 2,465.6 2,522.7 2,552.2 2,877.7 2,841.8
Total shareholders' equity, excluding net unrealized appreciation
(depreciation) on fixed maturity investments, net of tax 2,934.2 2,847.9 2,837.2 2,928.0 3,018.2 3,040.9 3,126.5 3,242.9
Property and Casualty Companies
Statutory surplus $ 2,674.5 $ 2,508.3 $ 2,501.9 $ 2,642.7 $ 2,762.3 $ 2,810.2 $ 2,893.5 $ 2,971.7
Premium to surplus ratio 2.09:1 2.27:1 2.31:1 2.20:1 2.12:1 2.11:1 2.07:1 2.05:1
Book value per share $ 66.89 $ 62.62 $ 59.21 $ 68.93 $ 70.22 $ 70.96 $ 79.90 $ 79.18
Book value per share, excluding net unrealized appreciation
(depreciation) on fixed maturity investments, net of tax $ 82.16 $ 79.68 $ 79.38 $ 81.86 $ 84.01 $ 84.56 $ 86.81 $ 90.35
Tangible book value per share (total book value excluding
goodwill and intangibles) $ 61.44 $ 57.17 $ 53.76 $ 63.49 $ 64.80 $ 65.55 $ 74.50 $ 73.75
Shares outstanding 35.7 35.8 35.8 35.8 35.9 36.0 36.0 35.9
Total debt/equity 32.8 % 35.0 % 37.0 % 31.8 % 31.1 % 30.7 % 27.2 % 27.6 %
Total debt/total capital 24.7 % 25.9 % 27.0 % 24.1 % 23.7 % 23.5 % 21.4 % 21.6 %
(1) Operating income metrics are calculated using diluted shares outstanding; loss from continuing operations, net of taxes and net loss metrics are calculated using basic shares outstanding due to antidilution.
(2) Per share data is calculated using basic shares outstanding due to antidilution.
THE HANOVER INSURANCE GROUP
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CONSOLIDATED STATEMENTS OF INCOME
Three Months ended December 31 Year ended December 31
(In millions) 2024 2023 % Change 2024 2023 % Change
Premiums earned $ 1,511.6 $ 1,440.3 5.0 $ 5,912.6 $ 5,663.1 4.4
Net investment income 100.7 81.6 23.4 372.6 332.1 12.2
Net realized and unrealized investment gains (losses):
Net realized losses from sales and other (29.0) (7.0) N/M (84.2) (8.9) N/M
Net change in fair value of equity securities (5.1) 7.8 N/M 14.2 (5.6) N/M
Impairments on investments:
Credit-related impairments (0.3) (1.5) (80.0) (3.6) (7.7) (53.2)
Losses on intent to sell securities - - - (2.2) (10.3) (78.6)
Total impairments on investments (0.3) (1.5) (80.0) (5.8) (18.0) (67.8)
Total net realized and unrealized investment losses (34.4) (0.7) N/M (75.8) (32.5) N/M
Fees and other income 6.4 7.6 (15.8) 28.0 30.8 (9.1)
Total revenues 1,584.3 1,528.8 3.6 6,237.4 5,993.5 4.1
LOSSES AND EXPENSES
Losses and loss adjustment expenses 860.6 915.8 (6.0) 3,757.4 4,134.6 (9.1)
Amortization of deferred acquisition costs 311.4 297.9 4.5 1,221.7 1,176.0 3.9
Interest expense 8.5 8.5 - 34.1 34.1 -
Other operating expenses 192.3 156.4 23.0 686.4 607.7 13.0
Total losses and expenses 1,372.8 1,378.6 (0.4) 5,699.6 5,952.4 (4.2)
Income before income taxes 211.5 150.2 40.8 537.8 41.1 N/M
Income tax expense 44.2 42.9 3.0 112.5 7.6 N/M
Income from continuing operations 167.3 107.3 55.9 425.3 33.5 N/M
Discontinued operations (net of taxes):
Income (loss) from discontinued life businesses (0.1) 0.6 N/M - 0.6 N/M
Income from discontinued Chaucer business 0.7 - N/M 0.7 1.2 (41.7)
Net income $ 167.9 $ 107.9 55.6 $ 426.0 $ 35.3 N/M
THE HANOVER INSURANCE GROUP
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CONSOLIDATED BALANCE SHEETS
December 31 December 31
(In millions, except per share data) 2024 2023 % Change
ASSETS
Investments:
Fixed maturities, at fair value (amortized cost of 9,051.5 and 8,573.9) 8,542.2 $ 7,985.3 7.0
Equity securities, at fair value 157.7 130.9 20.5
Other investments 709.9 796.9 (10.9)
Total investments 9,409.8 8,913.1 5.6
Cash and cash equivalents 471.8 316.1 49.3
Accrued investment income 69.8 58.2 19.9
Premiums and accounts receivable, net 1,807.2 1,705.6 6.0
Reinsurance recoverable on paid and unpaid losses and unearned premiums 1,994.5 2,056.1 (3.0)
Deferred acquisition costs 662.8 620.8 6.8
Deferred income tax asset 174.2 173.3 0.5
Goodwill 178.8 178.8 -
Other assets 462.6 504.0 (8.2)
Assets of discontinued businesses 85.7 86.6 (1.0)
Total assets 15,317.2 $ 14,612.6 4.8
LIABILITIES AND SHAREHOLDERS' EQUITY
LIABILITIES
Loss and loss adjustment expense reserves 7,461.2 $ 7,308.1 2.1
Unearned premiums 3,283.3 3,102.5 5.8
Expenses and taxes payable 800.5 775.9 3.2
Reinsurance premiums payable 37.7 64.3 (41.4)
Short-term debt 61.8 - N/M
Long-term debt 722.3 783.2 (7.8)
Liabilities of discontinued businesses 108.6 113.0 (3.9)
Total liabilities 12,475.4 12,147.0 2.7
SHAREHOLDERS' EQUITY
Preferred stock, par value 0.01 per share;
20.0 million shares authorized; none issued - - -
Common stock, par value 0.01 per share; 300.0 million shares
authorized; 60.5 million shares issued 0.6 0.6 -
Additional paid-in capital 1,973.6 1,939.2 1.8
Accumulated other comprehensive loss (456.3) (517.2) (11.8)
Retained earnings 3,209.6 2,909.4 10.3
Treasury stock at cost (24.6 million and 24.7 million shares) (1,885.7) (1,866.4) 1.0
Total shareholders' equity 2,841.8 2,465.6 15.3
Total liabilities and shareholders' equity 15,317.2 $ 14,612.6 4.8

All values are in US Dollars.

THE HANOVER INSURANCE GROUP
GAAP UNDERWRITING AND OPERATING INCOME (LOSS) INFORMATION AND RATIOS
CONSOLIDATED
Three Months ended December 31
2024 2023
Core Personal Core Personal
(In millions, except percentage data) Commercial Specialty Lines Other Total Commercial Specialty Lines Other Total
Gross premiums written $ 573.6 $ 383.9 $ 638.7 $ - $ 1,596.2 $ 539.1 $ 362.8 $ 600.5 $ - $ 1,502.4
- - - -
Net premiums written $ 500.5 $ 331.8 $ 612.8 $ - $ 1,445.1 $ 465.5 $ 304.9 $ 575.1 $ - $ 1,345.5
- - - -
Net premiums earned $ 549.2 $ 339.4 $ 623.0 $ - $ 1,511.6 $ 519.9 $ 321.0 $ 599.4 $ - $ 1,440.3
- - - -
Losses and LAE:
- - - -
Current year, excluding catastrophe losses 323.3 164.2 372.7 - 860.2 301.0 158.5 407.7 - 867.2
- -
Prior year unfavorable (favorable) development, excluding catastrophe losses (2.8) (23.6) (0.6) 1.4 (25.6) (2.2) (14.0) 4.8 2.3 (9.1)
- -
Current year catastrophe losses 15.9 6.5 8.6 - 31.0 30.5 5.6 21.6 - 57.7
- -
Prior year unfavorable (favorable) catastrophe development (7.5) (2.5) 5.0 - (5.0) (1.0) - 1.0 - -
- -
Total losses and LAE 328.9 144.6 385.7 1.4 860.6 328.3 150.1 435.1 2.3 915.8
- -
Amortization of deferred acquisition costs and other underwriting expenses 193.8 133.1 167.0 - 493.9 176.0 117.5 153.5 - 447.0
- -
GAAP underwriting profit (loss) 26.5 61.7 70.3 (1.4) 157.1 15.6 53.4 10.8 (2.3) 77.5
- -
Net investment income 46.1 22.8 28.8 3.0 100.7 37.6 17.5 23.5 3.0 81.6
- -
Other income 1.3 1.2 3.9 - 6.4 1.1 1.6 4.1 0.8 7.6
- -
Other operating expenses (2.9) (2.4) (1.9) (2.6) (9.8) (1.5) (2.0) (1.6) (3.5) (8.6)
- -
Operating income (loss) before income taxes $ 71.0 $ 83.3 $ 101.1 $ (1.0) $ 254.4 $ 52.8 $ 70.5 $ 36.8 $ (2.0) $ 158.1
Loss and LAE ratio:
Current year, excluding catastrophe losses 58.9 % 48.4 % 59.8 % N/M 56.9 % 57.8 % 49.5 % 68.0 % N/M 60.2 %
Prior year unfavorable (favorable) development, excluding catastrophe losses (0.5)% (7.0)% (0.1)% N/M (1.7)% (0.4)% (4.4)% 0.8 % N/M (0.6)%
Current year catastrophe losses 2.9 % 1.9 % 1.4 % N/M 2.0 % 5.9 % 1.7 % 3.6 % N/M 4.0 %
Prior year unfavorable (favorable) catastrophe development (1.4)% (0.7)% 0.8 % N/M (0.3)% (0.2)% - 0.2 % N/M -
Total loss and LAE ratio 59.9 % 42.6 % 61.9 % N/M 56.9 % 63.1 % 46.8 % 72.6 % N/M 63.6 %
Expense ratio 35.1 % 39.0 % 26.2 % N/M 32.3 % 33.6 % 36.4 % 25.0 % N/M 30.6 %
Combined ratio 95.0 % 81.6 % 88.1 % N/M 89.2 % 96.7 % 83.2 % 97.6 % N/M 94.2 %
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME (LOSS) INFORMATION AND RATIOS
CONSOLIDATED
Year ended December 31
2024 2023
Core Personal Core Personal
(In millions, except percentage data) Commercial Specialty Lines Other Total Commercial Specialty Lines Other Total
Gross premiums written $ 2,503.1 $ 1,611.0 $ 2,618.8 $ - $ 6,732.9 $ 2,394.4 $ 1,537.3 $ 2,501.2 $ - $ 6,432.9
Net premiums written $ 2,195.5 $ 1,373.9 $ 2,514.2 $ - $ 6,083.6 $ 2,107.0 $ 1,293.3 $ 2,409.9 $ - $ 5,810.2
Net premiums earned $ 2,148.8 $ 1,322.0 $ 2,441.8 $ - $ 5,912.6 $ 2,060.3 $ 1,274.2 $ 2,328.6 $ - $ 5,663.1
- - - -
Losses and LAE:
- - - -
Current year, excluding catastrophe losses 1,242.6 655.4 1,550.9 - 3,448.9 1,178.9 651.2 1,630.3 - 3,460.4
- - - -
Prior year unfavorable (favorable) development, excluding catastrophe losses (17.7) (46.2) (4.9) 1.4 (67.4) 4.7 (48.8) 25.9 2.3 (15.9)
- - - -
Current accident year catastrophe losses 109.5 52.2 256.2 - 417.9 178.0 51.4 460.7 - 690.1
- - - -
Prior year unfavorable (favorable) catastrophe development (32.3) (14.7) 5.0 - (42.0) (6.7) (8.3) 15.0 - -
- - - -
Total losses and LAE 1,302.1 646.7 1,807.2 1.4 3,757.4 1,354.9 645.5 2,131.9 2.3 4,134.6
- - - -
Amortization of deferred acquisition costs and other underwriting expenses 731.9 500.1 638.7 - 1,870.7 688.8 455.8 608.3 - 1,752.9
- - - -
GAAP underwriting profit (loss) 114.8 175.2 (4.1) (1.4) 284.5 16.6 172.9 (411.6) (2.3) (224.4)
- - - -
Net investment income 170.4 84.5 106.7 11.0 372.6 151.8 71.1 96.8 12.4 332.1
- - - -
Other income 5.0 5.9 15.7 1.4 28.0 4.7 6.4 16.7 3.0 30.8
- -
Other operating expenses (8.6) (7.9) (7.0) (11.5) (35.0) (5.9) (6.9) (6.2) (13.9) (32.9)
- - - -
Operating income (loss) before income taxes $ 281.6 $ 257.7 $ 111.3 $ (0.5) $ 650.1 $ 167.2 $ 243.5 $ (304.3) $ (0.8) $ 105.6
Loss and LAE ratio:
Current year, excluding catastrophe losses 57.8 % 49.6 % 63.5 % N/M 58.2 % 57.3 % 51.1 % 70.1 % N/M 61.1 %
Prior year unfavorable (favorable) development, excluding catastrophe losses (0.8)% (3.5)% (0.2)% N/M (1.1)% 0.2 % (3.8)% 1.1 % N/M (0.3)%
Current year catastrophe losses 5.1 % 3.9 % 10.5 % N/M 7.1 % 8.6 % 4.1 % 19.8 % N/M 12.2 %
Prior year unfavorable (favorable) catastrophe development (1.5)% (1.1)% 0.2 % N/M (0.7)% (0.3)% (0.7)% 0.6 % N/M -
Total loss and LAE ratio 60.6 % 48.9 % 74.0 % N/M 63.5 % 65.8 % 50.7 % 91.6 % N/M 73.0 %
Expense ratio 33.8 % 37.6 % 25.6 % N/M 31.3 % 33.2 % 35.5 % 25.5 % N/M 30.5 %
Combined ratio 94.4 % 86.5 % 99.6 % N/M 94.8 % 99.0 % 86.2 % 117.1 % N/M 103.5 %
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME (LOSS) INFORMATION AND RELATED RATIOS
CONSOLIDATED
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Dec-YTD Dec-YTD
(In millions, except percentage data) 2023 2023 2023 2023 2024 2024 2024 2024 2023 2024
Gross premiums written $ 1,577.3 $ 1,589.9 $ 1,763.3 $ 1,502.4 $ 1,625.8 $ 1,679.3 $ 1,831.6 $ 1,596.2 $ 6,432.9 $ 6,732.9
Net premiums written $ 1,421.5 $ 1,446.8 $ 1,596.4 $ 1,345.5 $ 1,454.0 $ 1,521.1 $ 1,663.4 $ 1,445.1 $ 5,810.2 $ 6,083.6
Net premiums earned $ 1,380.0 $ 1,411.7 $ 1,431.1 $ 1,440.3 $ 1,448.6 $ 1,473.2 $ 1,479.2 $ 1,511.6 $ 5,663.1 $ 5,912.6
Losses and LAE:
Current year, excluding catastrophe losses 845.4 880.0 867.8 867.2 858.7 867.9 862.1 860.2 3,460.4 3,448.9
Prior year favorable development, excluding catastrophe losses (3.0) (1.7) (2.1) (9.1) (10.4) (17.4) (14.0) (25.6) (15.9) (67.4)
Current year catastrophe losses 175.0 261.6 195.8 57.7 93.9 177.1 115.9 31.0 690.1 417.9
Prior year favorable catastrophe development - - - - (7.0) (20.0) (10.0) (5.0) - (42.0)
Total losses and LAE 1,017.4 1,139.9 1,061.5 915.8 935.2 1,007.6 954.0 860.6 4,134.6 3,757.4
Amortization of deferred acquisition costs and other underwriting expenses 428.9 438.1 438.9 447.0 452.7 459.4 464.7 493.9 1,752.9 1,870.7
GAAP underwriting profit (loss) (66.3) (166.3) (69.3) 77.5 60.7 6.2 60.5 157.1 (224.4) 284.5
Net investment income 78.7 87.6 84.2 81.6 89.7 90.4 91.8 100.7 332.1 372.6
Other income 8.0 7.8 7.4 7.6 7.3 7.6 6.7 6.4 30.8 28.0
Other operating expenses (7.2) (8.5) (8.6) (8.6) (8.0) (8.8) (8.4) (9.8) (32.9) (35.0)
Operating income (loss) before income taxes $ 13.2 $ (79.4) $ 13.7 $ 158.1 $ 149.7 $ 95.4 $ 150.6 $ 254.4 $ 105.6 $ 650.1
Loss and LAE ratio:
Current year, excluding catastrophe losses 61.2 % 62.3 % 60.6 % 60.2 % 59.3 % 58.9 % 58.2 % 56.9 % 61.1 % 58.2 %
Prior year favorable development, excluding catastrophe losses (0.2)% (0.1)% (0.1)% (0.6)% (0.7)% (1.2)% (0.9)% (1.7)% (0.3)% (1.1)%
Current year catastrophe losses 12.7 % 18.5 % 13.7 % 4.0 % 6.5 % 12.1 % 7.9 % 2.0 % 12.2 % 7.1 %
Prior year favorable catastrophe development - - - - (0.5)% (1.4)% (0.7)% (0.3)% - (0.7)%
Total loss and LAE ratio 73.7 % 80.7 % 74.2 % 63.6 % 64.6 % 68.4 % 64.5 % 56.9 % 73.0 % 63.5 %
Expense ratio 30.7 % 30.6 % 30.2 % 30.6 % 30.9 % 30.8 % 31.0 % 32.3 % 30.5 % 31.3 %
Combined ratio 104.4 % 111.3 % 104.4 % 94.2 % 95.5 % 99.2 % 95.5 % 89.2 % 103.5 % 94.8 %
Combined ratio, excluding catastrophe losses 91.7 % 92.8 % 90.7 % 90.2 % 89.5 % 88.5 % 88.3 % 87.5 % 91.3 % 88.4 %
Current accident year combined ratio, excluding catastrophe losses 91.9 % 92.9 % 90.8 % 90.8 % 90.2 % 89.7 % 89.2 % 89.2 % 91.6 % 89.5 %
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS
CORE COMMERCIAL
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Dec-YTD Dec-YTD
(In millions, except percentage data) 2023 2023 2023 2023 2024 2024 2024 2024 2023 2024
Gross premiums written $ 634.1 $ 553.8 $ 667.4 $ 539.1 $ 660.0 $ 587.0 $ 682.5 $ 573.6 $ 2,394.4 $ 2,503.1
Net premiums written $ 565.3 $ 486.8 $ 589.4 $ 465.5 $ 582.4 $ 513.4 $ 599.2 $ 500.5 $ 2,107.0 $ 2,195.5
Net premiums earned $ 507.4 $ 515.6 $ 517.4 $ 519.9 $ 528.9 $ 537.4 $ 533.3 $ 549.2 $ 2,060.3 $ 2,148.8
Losses and LAE:
Current year, excluding catastrophe losses 296.9 289.9 291.1 301.0 309.4 299.7 310.2 323.3 1,178.9 1,242.6
Prior year unfavorable (favorable) development, excluding catastrophe losses 3.5 0.7 2.7 (2.2) (9.2) (2.1) (3.6) (2.8) 4.7 (17.7)
Current year catastrophe losses 64.6 38.3 44.6 30.5 24.5 30.9 38.2 15.9 178.0 109.5
Prior year favorable catastrophe development (0.7) (5.0) - (1.0) (3.8) (14.5) (6.5) (7.5) (6.7) (32.3)
Total losses and LAE 364.3 323.9 338.4 328.3 320.9 314.0 338.3 328.9 1,354.9 1,302.1
Amortization of deferred acquisition costs and other underwriting expenses 167.9 171.2 173.7 176.0 177.1 180.6 180.4 193.8 688.8 731.9
GAAP underwriting profit (loss) (24.8) 20.5 5.3 15.6 30.9 42.8 14.6 26.5 16.6 114.8
Net investment income 36.1 39.7 38.4 37.6 40.8 41.4 42.1 46.1 151.8 170.4
Other income 1.2 1.1 1.3 1.1 1.3 1.2 1.2 1.3 4.7 5.0
Other operating expenses (1.3) (1.2) (1.9) (1.5) (1.5) (2.2) (2.0) (2.9) (5.9) (8.6)
Operating income before income taxes $ 11.2 $ 60.1 $ 43.1 $ 52.8 $ 71.5 $ 83.2 $ 55.9 $ 71.0 $ 167.2 $ 281.6
Loss and LAE ratio:
Current year, excluding catastrophe losses 58.5 % 56.2 % 56.3 % 57.8 % 58.5 % 55.7 % 58.2 % 58.9 % 57.3 % 57.8 %
Prior year unfavorable (favorable) development, excluding catastrophe losses 0.7 % 0.1 % 0.5 % (0.4)% (1.7)% (0.4)% (0.7)% (0.5)% 0.2 % (0.8)%
Current year catastrophe losses 12.7 % 7.5 % 8.6 % 5.9 % 4.6 % 5.8 % 7.1 % 2.9 % 8.6 % 5.1 %
Prior year favorable catastrophe development (0.1)% (1.0)% - (0.2)% (0.7)% (2.7)% (1.2)% (1.4)% (0.3)% (1.5)%
Total loss and LAE ratio 71.8 % 62.8 % 65.4 % 63.1 % 60.7 % 58.4 % 63.4 % 59.9 % 65.8 % 60.6 %
Expense ratio 32.9 % 33.0 % 33.3 % 33.6 % 33.2 % 33.4 % 33.6 % 35.1 % 33.2 % 33.8 %
Combined ratio 104.7 % 95.8 % 98.7 % 96.7 % 93.9 % 91.8 % 97.0 % 95.0 % 99.0 % 94.4 %
Combined ratio, excluding catastrophe losses 92.1 % 89.3 % 90.1 % 91.0 % 90.0 % 88.7 % 91.1 % 93.5 % 90.7 % 90.8 %
Current accident year combined ratio, excluding catastrophe losses 91.4 % 89.2 % 89.6 % 91.4 % 91.7 % 89.1 % 91.8 % 94.0 % 90.5 % 91.6 %
THE HANOVER INSURANCE GROUP
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PREMIUMS WRITTEN AND RELATED METRICS
CORE COMMERCIAL
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Dec-YTD Dec-YTD
(In millions, except percentage data) 2023 2023 2023 2023 2024 2024 2024 2024 2023 2024
Written Premium
Gross $ 634.1 $ 553.8 $ 667.4 $ 539.1 $ 660.0 $ 587.0 $ 682.5 $ 573.6 $ 2,394.4 $ 2,503.1
Ceded (68.8) (67.0) (78.0) (73.6) (77.6) (73.6) (83.3) (73.1) (287.4) (307.6)
Net $ 565.3 $ 486.8 $ 589.4 $ 465.5 $ 582.4 $ 513.4 $ 599.2 $ 500.5 $ 2,107.0 $ 2,195.5
Growth 7.3% 7.2% 4.2% 2.7% 3.0% 5.5% 1.7% 7.5% 5.4% 4.2%
Net premiums written by sub-segment
Small Commercial $ 311.9 $ 291.8 $ 292.0 $ 275.7 $ 336.0 $ 316.5 $ 310.0 $ 301.3 $ 1,171.3 $ 1,263.8
Middle Market 253.4 195.0 297.4 189.8 246.4 196.9 289.2 199.2 935.7 931.7
Total $ 565.3 $ 486.8 $ 589.4 $ 465.5 $ 582.4 $ 513.4 $ 599.2 $ 500.5 $ 2,107.0 $ 2,195.5
Net premiums written by line of business
Commercial Multiple Peril $ 277.8 $ 241.5 $ 312.2 $ 241.1 $ 287.0 $ 252.7 $ 317.7 $ 260.0 $ 1,072.6 $ 1,117.4
Commercial Automobile 100.3 90.4 98.1 84.4 105.7 96.9 103.9 91.7 373.2 398.2
Workers’ Compensation 123.2 96.3 101.5 85.8 124.5 104.5 100.1 92.9 406.8 422.0
Other Core Commercial 64.0 58.6 77.6 54.2 65.2 59.3 77.5 55.9 254.4 257.9
Total $ 565.3 $ 486.8 $ 589.4 $ 465.5 $ 582.4 $ 513.4 $ 599.2 $ 500.5 $ 2,107.0 $ 2,195.5
Related Metrics
Premium Retention 84.0% 83.5% 83.8% 83.6% 82.3% 83.2% 83.2% 85.0% 83.8% 83.4%
Renewal Price Change 11.5% 11.3% 11.8% 12.4% 11.5% 11.7% 12.9% 11.8% 11.7% 12.1%
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS
SPECIALTY
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Dec-YTD Dec-YTD
(In millions, except percentage data) 2023 2023 2023 2023 2024 2024 2024 2024 2023 2024
Gross premiums written $ 392.5 $ 381.5 $ 400.5 $ 362.8 $ 408.4 $ 409.8 $ 408.9 $ 383.9 $ 1,537.3 $ 1,611.0
- -
Net premiums written $ 324.3 $ 325.4 $ 338.7 $ 304.9 $ 339.8 $ 352.1 $ 350.2 $ 331.8 $ 1,293.3 $ 1,373.9
- -
Net premiums earned $ 311.7 $ 319.8 $ 321.7 $ 321.0 $ 320.9 $ 330.5 $ 331.2 $ 339.4 $ 1,274.2 $ 1,322.0
- -
Losses and LAE:
- -
Current year, excluding catastrophe losses 166.8 172.5 153.4 158.5 156.6 175.7 158.9 164.2 651.2 655.4
- -
Prior year favorable development, excluding catastrophe losses (18.1) (11.7) (5.0) (14.0) (1.1) (11.3) (10.2) (23.6) (48.8) (46.2)
- -
Current year catastrophe losses 25.8 13.1 6.9 5.6 10.2 27.6 7.9 6.5 51.4 52.2
- -
Prior year favorable catastrophe development (4.3) (4.0) - - (3.2) (5.5) (3.5) (2.5) (8.3) (14.7)
- -
Total losses and LAE 170.2 169.9 155.3 150.1 162.5 186.5 153.1 144.6 645.5 646.7
- -
Amortization of deferred acquisition costs and other underwriting expenses 110.8 113.8 113.7 117.5 119.5 122.0 125.5 133.1 455.8 500.1
- -
GAAP underwriting profit 30.7 36.1 52.7 53.4 38.9 22.0 52.6 61.7 172.9 175.2
- -
Net investment income 17.0 18.6 18.0 17.5 20.3 20.5 20.9 22.8 71.1 84.5
- -
Other income 1.8 1.8 1.2 1.6 1.3 1.8 1.6 1.2 6.4 5.9
- -
Other operating expenses (1.2) (2.1) (1.6) (2.0) (1.7) (1.7) (2.1) (2.4) (6.9) (7.9)
- -
Operating income before income taxes $ 48.3 $ 54.4 $ 70.3 $ 70.5 $ 58.8 $ 42.6 $ 73.0 $ 83.3 $ 243.5 $ 257.7
Loss and LAE ratio:
- -
Current year, excluding catastrophe losses 53.5 % 54.0 % 47.8 % 49.5% 48.7 % 53.1 % 48.0 % 48.4 % 51.1% 49.6 %
- -
Prior year favorable development, excluding catastrophe losses (5.8)% (3.7)% (1.6)% (4.4)% (0.3)% (3.4)% (3.1)% (7.0)% (3.8)% (3.5)%
- -
Current year catastrophe losses 8.3 % 4.1 % 2.1 % 1.7% 3.2 % 8.4 % 2.4 % 1.9 % 4.1% 3.9 %
- -
Prior year favorable catastrophe development (1.4)% (1.3)% - - (1.0)% (1.7)% (1.1)% (0.7)% (0.7)% (1.1)%
- -
Total loss and LAE ratio 54.6 % 53.1 % 48.3 % 46.8 % 50.6 % 56.4 % 46.2 % 42.6 % 50.7 % 48.9 %
- -
Expense ratio 35.3 % 35.3 % 35.1 % 36.4 % 37.0 % 36.7 % 37.7 % 39.0 % 35.5 % 37.6 %
- -
Combined ratio 89.9 % 88.4 % 83.4 % 83.2 % 87.6 % 93.1 % 83.9 % 81.6 % 86.2 % 86.5 %
- -
Combined ratio, excluding catastrophe losses 83.0 % 85.6 % 81.3 % 81.5 % 85.4 % 86.4 % 82.6 % 80.4% 82.8 % 83.7 %
Current accident year combined ratio, excluding catastrophe losses 88.8 % 89.3 % 82.9 % 85.9 % 85.7 % 89.8 % 85.7 % 87.4% 86.6 % 87.2 %
THE HANOVER INSURANCE GROUP
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PREMIUMS WRITTEN AND RELATED METRICS
SPECIALTY
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Dec-YTD Dec-YTD
(In millions, except percentage data) 2023 2023 2023 2023 2024 2024 2024 2024 2023 2024
Written Premiums
Gross $ 392.5 $ 381.5 $ 400.5 $ 362.8 $ 408.4 $ 409.8 $ 408.9 $ 383.9 $ 1,537.3 $ 1,611.0
Ceded (68.2) (56.1) (61.8) (57.9) (68.6) (57.7) (58.7) (52.1) (244.0) (237.1)
Net $ 324.3 $ 325.4 $ 338.7 $ 304.9 $ 339.8 $ 352.1 $ 350.2 $ 331.8 $ 1,293.3 $ 1,373.9
Growth 7.1% 7.6% 2.9% -1.5% 4.8% 8.2% 3.4% 8.8% 4.0% 6.2%
- -
Net premiums written by sub-segment - -
Professional and Executive Lines $ 111.0 $ 99.4 $ 111.0 $ 98.9 $ 112.8 $ 106.6 $ 114.8 $ 106.1 $ 420.3 $ 440.3
Specialty Property & Casualty 101.7 103.6 97.5 99.2 107.9 109.5 97.8 106.1 402.0 421.3
Marine 94.1 104.4 107.4 88.1 99.5 115.3 112.2 99.9 394.0 426.9
Surety and Other 17.5 18.0 22.8 18.7 19.6 20.7 25.4 19.7 77.0 85.4
Total $ 324.3 $ 325.4 $ 338.7 $ 304.9 $ 339.8 $ 352.1 $ 350.2 $ 331.8 $ 1,293.3 $ 1,373.9
- -
Related Metrics
Premium Retention 82.5% 80.5% 79.7% 76.0% 83.1% 83.0% 81.5% 81.9% 79.6% 82.4%
Renewal Price Change 12.6% 11.4% 12.9% 11.6% 11.0% 11.7% 10.1% 9.5% 12.1% 10.6%
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME INFORMATION AND RATIOS
PERSONAL LINES
Three Months ended December 31
2024 2023
(In millions, except percentage data) Auto Home and Other Total Auto Home and Other Total
Net premiums written $ 352.7 $ 260.1 $ 612.8 $ 328.1 $ 247.0 $ 575.1
Net premiums earned $ 362.7 $ 260.3 $ 623.0 $ 351.2 $ 248.2 $ 599.4
- -
Losses and LAE:
- -
Current year, excluding catastrophe losses 265.5 107.2 372.7 275.8 131.9 407.7
- -
Prior year unfavorable (favorable) development, excluding catastrophe losses (0.4) (0.2) (0.6) (1.7) 6.5 4.8
- -
Current year catastrophe losses 1.3 7.3 8.6 2.5 19.1 21.6
- -
Prior year unfavorable (favorable) catastrophe development (0.2) 5.2 5.0 (0.5) 1.5 1.0
- -
Total losses and LAE 266.2 119.5 385.7 276.1 159.0 435.1
- -
Amortization of deferred acquisition costs and other underwriting expenses 167.0 153.5
- -
GAAP underwriting profit 70.3 10.8
- -
Net investment income 28.8 23.5
- -
Other income 3.9 4.1
- -
Other operating expenses (1.9) (1.6)
- -
Operating income before income taxes $ 101.1 $ 36.8
Loss and LAE ratio:
Current year, excluding catastrophe losses 73.2 % 41.2 % 59.8 % 78.5 % 53.2 % 68.0 %
Prior year unfavorable (favorable) development, excluding catastrophe losses (0.1)% (0.1)% (0.1)% (0.5)% 2.6 % 0.8 %
Current year catastrophe losses 0.4 % 2.8 % 1.4 % 0.7 % 7.7 % 3.6 %
Prior year unfavorable (favorable) catastrophe development (0.1)% 2.0 % 0.8 % (0.1)% 0.6 % 0.2 %
Total loss and LAE ratio 73.4 % 45.9 % 61.9 % 78.6 % 64.1 % 72.6 %
Expense ratio 26.2 % 25.0 %
Combined ratio 88.1 % 97.6 %
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME (LOSS) INFORMATION AND RATIOS
PERSONAL LINES
Year ended December 31
2024 2023
(In millions, except percentage data) Auto Home & Other Total Auto Home & Other Total
Net premiums written $ 1,463.6 $ 1,050.6 $ 2,514.2 $ 1,404.2 $ 1,005.7 $ 2,409.9
Net premiums earned $ 1,421.4 $ 1,020.4 $ 2,441.8 $ 1,369.0 $ 959.6 $ 2,328.6
Losses and LAE:
Current year, excluding catastrophe losses 1,018.7 532.2 1,550.9 1,064.5 565.8 1,630.3
Prior year unfavorable (favorable) development, excluding catastrophe losses (13.8) 8.9 (4.9) 15.4 10.5 25.9
Current year catastrophe losses 18.3 237.9 256.2 34.8 425.9 460.7
Prior year unfavorable (favorable) catastrophe development 0.6 4.4 5.0 (1.2) 16.2 15.0
Total losses and LAE 1,023.8 783.4 1,807.2 1,113.5 1,018.4 2,131.9
Amortization of deferred acquisition costs and other underwriting expenses 638.7 608.3
GAAP underwriting loss (4.1) (411.6)
Net investment income 106.7 96.8
Other income 15.7 16.7
Other operating expenses (7.0) (6.2)
Operating income (loss) before income taxes $ 111.3 $ (304.3)
Loss and LAE ratio:
Current year, excluding catastrophe losses 71.7 % 52.2 % 63.5 % 77.7 % 58.9 % 70.1 %
Prior year unfavorable (favorable) development, excluding catastrophe losses (1.0)% 0.9 % (0.2)% 1.1 % 1.1 % 1.1 %
Current year catastrophe losses 1.3 % 23.3 % 10.5 % 2.6 % 44.4 % 19.8 %
Prior year unfavorable (favorable) catastrophe development - 0.4 % 0.2 % (0.1)% 1.7 % 0.6 %
Total loss and LAE ratio 72.0 % 76.8 % 74.0 % 81.3 % 106.1 % 91.6 %
Expense ratio 25.6 % 25.5 %
Combined ratio 99.6 % 117.1 %
THE HANOVER INSURANCE GROUP
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GAAP UNDERWRITING AND OPERATING INCOME (LOSS) INFORMATION AND RELATED RATIOS
PERSONAL LINES
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Dec-YTD Dec-YTD
(In millions, except percentage data) 2023 2023 2023 2023 2024 2024 2024 2024 2023 2024
Gross premiums written $ 550.7 $ 654.6 $ 695.4 $ 600.5 $ 557.4 $ 682.5 $ 740.2 $ 638.7 $ 2,501.2 $ 2,618.8
- -
Net premiums written $ 531.9 $ 634.6 $ 668.3 $ 575.1 $ 531.8 $ 655.6 $ 714.0 $ 612.8 $ 2,409.9 $ 2,514.2
- -
Net premiums earned $ 560.9 $ 576.3 $ 592.0 $ 599.4 $ 598.8 $ 605.3 $ 614.7 $ 623.0 $ 2,328.6 $ 2,441.8
- -
Losses and LAE:
- -
Current year, excluding catastrophe losses 381.7 417.6 423.3 407.7 392.7 392.5 393.0 372.7 1,630.3 1,550.9
- -
Prior year unfavorable (favorable) development, excluding catastrophe losses 11.6 9.3 0.2 4.8 (0.1) (4.0) (0.2) (0.6) 25.9 (4.9)
- -
Current year catastrophe losses 84.6 210.2 144.3 21.6 59.2 118.6 69.8 8.6 460.7 256.2
- -
Prior year unfavorable catastrophe development 5.0 9.0 - 1.0 - - - 5.0 15.0 5.0
- -
Total losses and LAE 482.9 646.1 567.8 435.1 451.8 507.1 462.6 385.7 2,131.9 1,807.2
- -
Amortization of deferred acquisition costs and other underwriting expenses 150.2 153.1 151.5 153.5 156.1 156.8 158.8 167.0 608.3 638.7
- -
GAAP underwriting profit (loss) (72.2) (222.9) (127.3) 10.8 (9.1) (58.6) (6.7) 70.3 (411.6) (4.1)
Net investment income 22.6 26.4 24.3 23.5 25.6 26.0 26.3 28.8 96.8 106.7
Other income 4.3 4.1 4.2 4.1 4.0 3.9 3.9 3.9 16.7 15.7
Other operating expenses (1.3) (1.7) (1.6) (1.6) (1.6) (1.7) (1.8) (1.9) (6.2) (7.0)
Operating income (loss) before income taxes $ (46.6) $ (194.1) $ (100.4) $ 36.8 $ 18.9 $ (30.4) $ 21.7 $ 101.1 $ (304.3) $ 111.3
Loss and LAE ratio:
- -
Current year, excluding catastrophe losses 68.0 % 72.5 % 71.5 % 68.0 % 65.6 % 64.9 % 63.9 % 59.8 % 70.1 % 63.5 %
- -
Prior year unfavorable (favorable) development, excluding catastrophe losses 2.1 % 1.6 % - 0.8 % - (0.7)% - (0.1)% 1.1 % (0.2)%
- -
Current year catastrophe losses 15.1 % 36.4 % 24.4 % 3.6 % 9.9 % 19.6 % 11.4 % 1.4 % 19.8 % 10.5 %
- -
Prior year unfavorable catastrophe development 0.9 % 1.6 % - 0.2 % - - - 0.8 % 0.6 % 0.2 %
- -
Total loss and LAE ratio 86.1 % 112.1 % 95.9 % 72.6 % 75.5 % 83.8 % 75.3 % 61.9 % 91.6 % 74.0 %
- -
Expense ratio 26.1 % 25.9 % 24.9 % 25.0 % 25.5 % 25.3 % 25.3 % 26.2 % 25.5 % 25.6 %
- -
Combined ratio 112.2 % 138.0 % 120.8 % 97.6 % 101.0 % 109.1 % 100.6 % 88.1 % 117.1 % 99.6 %
- -
Combined ratio, excluding catastrophe losses 96.2 % 100.0 % 96.4 % 93.8 % 91.1 % 89.5 % 89.2 % 85.9 % 96.7 % 88.9 %
Current accident year combined ratio, excluding catastrophe losses 94.1 % 98.4 % 96.4 % 93.0 % 91.1 % 90.2 % 89.2 % 86.0 % 95.6 % 89.1 %
THE HANOVER INSURANCE GROUP
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PREMIUMS WRITTEN AND RELATED METRICS
PERSONAL LINES
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Dec-YTD Dec-YTD
(In millions, except percentage data) 2023 2023 2023 2023 2024 2024 2024 2024 2023 2024
Written Premiums
Gross $ 550.7 $ 654.6 $ 695.4 $ 600.5 $ 557.4 $ 682.5 $ 740.2 $ 638.7 $ 2,501.2 $ 2,618.8
Ceded (18.8) (20.0) (27.1) (25.4) (25.6) (26.9) (26.2) (25.9) (91.3) (104.6)
Net $ 531.9 $ 634.6 $ 668.3 $ 575.1 $ 531.8 $ 655.6 $ 714.0 $ 612.8 $ 2,409.9 $ 2,514.2
Growth 10.1% 10.1% 9.5% 2.1% 0.0% 3.3% 6.8% 6.6% 7.9% 4.3%
Net premiums written by line of business
Personal Automobile $ 323.0 $ 368.1 $ 385.0 $ 328.1 $ 317.0 $ 382.8 $ 411.1 $ 352.7 $ 1,404.2 $ 1,463.6
Homeowners and Other 208.9 266.5 283.3 247.0 214.8 272.8 302.9 260.1 1,005.7 1,050.6
Total $ 531.9 $ 634.6 $ 668.3 $ 575.1 $ 531.8 $ 655.6 $ 714.0 $ 612.8 $ 2,409.9 $ 2,514.2
Related Metrics
Renewal Price Change
Personal Automobile 8.9% 12.0% 14.3% 14.7% 18.2% 18.0% 14.9% 13.9% 12.6% 16.2%
Homeowners 18.9% 21.7% 23.4% 29.1% 30.2% 19.1% 16.2% 14.6% 23.5% 19.4%
Total (1) 12.7% 15.9% 18.0% 20.6% 22.8% 18.5% 15.4% 14.2% 16.9% 17.5%
Policy Retention
Personal Automobile 84.5% 84.2% 83.8% 80.9% 79.6% 81.2% 82.8% 81.3% 83.4% 81.3%
Homeowners 85.6% 85.7% 85.3% 82.2% 80.3% 82.7% 84.6% 83.2% 84.7% 82.8%
Total (1) 85.0% 84.9% 84.6% 81.6% 79.9% 82.0% 83.7% 82.2% 84.0% 82.1%
PIF change from prior year period
Personal Automobile 4.5% 2.7% 1.0% -2.2% -5.5% -7.6% -8.5% -7.0% -2.2% -7.0%
Homeowners 4.6% 3.1% 1.7% -1.4% -4.7% -6.9% -7.8% -6.1% -1.4% -6.1%
Total (1) 4.6% 2.9% 1.3% -1.8% -5.1% -7.3% -8.2% -6.6% -1.8% -6.6%
(1) Related metrics exclude Other Personal Lines.
THE HANOVER INSURANCE GROUP
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NET INVESTMENT INCOME AND YIELDS
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 YTD YTD
(In millions, except yields) 2023 2023 2023 2023 2024 2024 2024 2024 2023 2024
Net Investment Income
Fixed maturities $68.3 $69.4 $71.3 $74.2 $75.7 $76.5 $82.3 $89.9 $283.2 $324.4
Limited partnerships 5.3 13.1 8.1 3.5 9.2 1.4 4.0 6.0 30.0 20.6
Mortgage loans 4.0 4.0 3.9 3.9 3.7 3.9 3.6 3.2 15.8 14.4
Equity securities 1.9 1.9 1.7 0.9 0.8 0.8 0.8 0.8 6.4 3.2
Other investments 2.5 2.7 2.6 2.8 3.8 11.5 5.2 4.7 10.6 25.2
Investment expenses (3.3) (3.5) (3.4) (3.7) (3.5) (3.7) (4.1) (3.9) (13.9) (15.2)
Total $78.7 $87.6 $84.2 $81.6 $89.7 $90.4 $91.8 $100.7 $332.1 $372.6
Pre-tax Yields
Fixed maturities 3.27% 3.31% 3.37% 3.46% 3.52% 3.53% 3.73% 3.99% 3.36% 3.70%
Total 3.34% 3.73% 3.55% 3.40% 3.70% 3.73% 3.70% 3.97% 3.50% 3.78%
Pre-tax yields represent annualized net investment income for the period divided by the monthly average invested assets at amortized cost or cost, which excludes accumulated changes in fair value for fixed maturities and equity securities.
THE HANOVER INSURANCE GROUP
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INVESTMENT PORTFOLIO
December 31, 2024
(In millions)
Change in Change in
Amortized Net Net Net
Cost Fair Value / % of Unrealized Unrealized Unrealized
Investment Type or Cost (1) Carry Value Total Gain (Loss) During Q4 YTD
Fixed maturities:
U.S. Treasury and government agencies $552.6 $494.2 5.0% $(58.4) $(18.4) $(8.1)
Foreign governments 1.8 1.9 - 0.1 - 0.1
Municipals:
Taxable 977.6 869.6 8.8% (108.0) (21.5) 18.6
Tax-exempt 23.9 24.2 0.2% 0.3 (0.5) (2.2)
Corporates:
NAIC 1 1,910.1 1,849.1 18.7% (61.0) (36.8) 9.4
NAIC 2 1,617.3 1,530.1 15.5% (87.2) (32.5) 46.8
NAIC 3 and below 425.5 426.7 4.3% 1.2 (4.9) (1.0)
Total corporates 3,952.9 3,805.9 38.5% (147.0) (74.2) 55.2
Asset-backed:
Residential mortgage-backed 2,277.6 2,124.1 21.5% (153.5) (69.1) (28.8)
Commercial mortgage-backed 564.2 522.2 5.3% (42.0) (6.3) 30.1
Other asset-backed 700.9 700.1 7.1% (0.8) (2.8) 14.4
Total fixed maturities 9,051.5 8,542.2 86.4% (509.3) (192.8) 79.3
Limited partnerships and other investments 405.0 405.0 4.1% - - -
Mortgage and other loans 304.9 304.9 3.1% - - -
Equity securities 157.7 157.7 1.6% - - -
Total investments 9,919.1 9,409.8 95.2% (509.3) (192.8) 79.3
Cash and cash equivalents 471.8 471.8 4.8% - - -
Total $10,390.9 $9,881.6 100.0% $(509.3) $(192.8) $79.3
(1) Net of allowance for credit losses of 6.3 million.

All values are in US Dollars.

THE HANOVER INSURANCE GROUP
CREDIT QUALITY AND DURATION OF FIXED MATURITIES
December 31, 2024
(In millions)
CREDIT QUALITY OF FIXED MATURITIES
Rating Agency % of Total
NAIC Designation Equivalent Designation Fair Value
1 Aaa/Aa/A 7,000.1 6,577.8 77.0 %
2 Baa 1,623.5 1,535.3 18.0 %
3 Ba 221.7 222.5 2.6 %
4 B 180.3 182.4 2.1 %
5 Caa and lower 20.5 19.6 0.2 %
6 In or near default 5.4 4.6 0.1 %
Total fixed maturities 9,051.5 8,542.2 100.0 %
DURATION OF FIXED MATURITIES
% of Total
Fair Value
1,590.6 1,587.6 18.6 %
2,172.8 2,130.5 24.9 %
2,376.9 2,175.1 25.5 %
2,557.0 2,346.3 27.5 %
219.1 201.2 2.3 %
135.1 101.5 1.2 %
Total fixed maturities 9,051.5 8,542.2 100.0 %
Weighted Average Duration 4.4
(1) Net of allowance for credit losses of 0.6 million.

All values are in US Dollars.

TOP 25 CORPORATE AND MUNICIPAL FIXED MATURITY HOLDINGS
December 31, 2024
(In millions, except percentage data)
Issuer Amortized Cost Fair Value As a Percent of Invested Assets Ratings (1)
Morgan Stanley $43.6 $41.8 0.42% A-
Minnesota Housing Finance Agency 40.6 33.2 0.34% AAA
Goldman Sachs 35.1 34.0 0.34% BBB+
Colorado Housing & Finance Authority 34.5 31.5 0.32% AAA
State of Ohio 33.8 27.2 0.28% AAA
Citigroup 32.4 31.4 0.32% A-
Massachusetts School Building Authority 31.0 26.5 0.27% AA+
Bank of America 29.6 29.0 0.29% A-
District of Columbia 27.0 22.9 0.23% AAA
State of Oregon 26.3 22.6 0.23% AA+
JPMorgan Chase 26.3 25.5 0.26% A
Credit Agricole 25.2 24.4 0.25% A
Bank of New York Mellon 25.2 24.5 0.25% A
Comcast 24.8 23.8 0.24% A-
Wells Fargo 24.5 24.1 0.24% BBB+
PNC Financial 24.3 23.6 0.24% A-
Daimler Truck Holding 24.2 23.8 0.24% A-
Cisco Systems 23.6 23.1 0.23% AA-
Phillip Morris 23.4 22.8 0.23% A-
State of Louisiana 23.3 20.9 0.21% AA-
Public Service Enterprise 23.1 22.8 0.23% A-
Truist Financial 23.0 22.8 0.23% A-
Royal Bank of Canada 23.0 22.7 0.23% A
Edison International 22.4 21.7 0.22% BBB
California State University 22.3 17.4 0.18% AA-
Top 25 Corporate and Municipal $692.5 $644.0 6.52%
(1) Represents nationally recognized rating agency sources.
THE HANOVER INSURANCE GROUP
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RECONCILIATION OF OPERATING INCOME TO NET INCOME
Three Months ended December 31 Year ended December 31
2024 2023 2024 2023
(In millions, except per share data) $ Per<br>Share (Diluted) $ Per<br>Share (Diluted) $ Per<br>Share (Diluted) $ Per<br>Share (Diluted)
OPERATING INCOME (LOSS)
Core Commercial $ 71.0 $ 52.8 $ 281.6 $ 167.2
Specialty 83.3 70.5 257.7 243.5
Personal Lines 101.1 36.8 111.3 (304.3)
Other (1.0) (2.0) (0.5) (0.8)
Total 254.4 158.1 650.1 105.6
Interest expense (8.5) (8.5) (34.1) (34.1)
Operating income before income taxes 245.9 $ 6.72 149.6 $ 4.14 616.0 $ 16.91 71.5 $ 1.98
Income tax expense on operating income (51.3) (1.40) (36.5) (1.01) (130.1) (3.57) (15.3) (0.42)
Operating income after income taxes 194.6 5.32 113.1 3.13 485.9 13.34 56.2 1.56
Non-operating items:
Net realized losses from sales and other (29.0) (0.79) (7.0) (0.19) (84.2) (2.31) (8.9) (0.25)
Net change in fair value of equity securities (5.1) (0.14) 7.8 0.21 14.2 0.39 (5.6) (0.16)
Impairments on investments:
Credit-related impairments (0.3) (0.01) (1.5) (0.04) (3.6) (0.10) (7.7) (0.21)
Losses on intent to sell securities - - - - (2.2) (0.06) (10.3) (0.29)
Total impairments on investments (0.3) (0.01) (1.5) (0.04) (5.8) (0.16) (18.0) (0.50)
Other non-operating items - - 1.3 0.04 (2.4) (0.07) 2.1 0.06
Income tax benefit (expense) on non-operating items 7.1 0.19 (6.4) (0.18) 17.6 0.49 7.7 0.22
Income from continuing operations, net of taxes 167.3 4.57 107.3 2.97 425.3 11.68 33.5 0.93
Discontinued operations (net of taxes):
Income (loss) from discontinued life businesses (0.1) - 0.6 0.01 - - 0.6 0.02
Income from discontinued Chaucer business 0.7 0.02 - - 0.7 0.02 1.2 0.03
NET INCOME $ 167.9 $ 4.59 $ 107.9 $ 2.98 $ 426.0 $ 11.70 $ 35.3 $ 0.98
THE HANOVER INSURANCE GROUP
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Non-GAAP Financial Measures
The Hanover uses non-GAAP financial measures as important measures of the Company’s operating performance, which we believe provide investors with additional information regarding management’s evaluation of our results of operations and financial performance. The Company’s non-GAAP measures include operating income before interest expense and income taxes, total operating income after income taxes, total operating income after income taxes per diluted share, total book value per share, total book value per share excluding net unrealized gains and losses related to fixed maturity investments and market risk, net of tax, tangible book value per share and measures of operating income and combined ratios excluding catastrophe losses (catastrophe losses as discussed here and in all other measures include catastrophe loss development) and reserve development.
Operating income before interest expense and income taxes is net income, excluding interest expense on debt, income taxes and net realized and unrealized investment gains and losses, which includes changes in the fair value of equity securities still held because fluctuations in these gains and losses are determined by interest rates, financial markets and the timing of sales. Operating income before interest expense and income taxes also excludes net gains and losses on disposals of businesses, discontinued operations, restructuring costs, the cumulative effect of accounting changes and certain other items. Operating income before interest expense and income taxes is the sum of the operating income (loss) from: Core Commercial, Specialty, Personal Lines, and Other. After-tax operating income earnings per diluted share (sometimes referred to as “after-tax operating income per share”) is also a non-GAAP measure. It is defined as net income excluding the after-tax impact of net realized and unrealized investment gains (losses), as well as results from discontinued operations and other non-operating items for a period divided by the average number of diluted shares of common stock. The Hanover believes that measures of operating income before interest expense and income taxes provide investors with a valuable measure of the performance of the Company’s ongoing businesses because they highlight net income attributable to the core operations of the business.
Book value per share is total shareholders’ equity divided by the number of common shares outstanding. Book value per share excluding net unrealized gains and losses related to fixed maturity investments, net of tax, is total shareholders’ equity excluding the after-tax effect of unrealized investment gains and losses on fixed maturities and market risk divided by the number of common shares outstanding. Tangible book value per share is total shareholders’ equity, excluding goodwill and intangible assets, divided by the number of common shares outstanding.
The Hanover also provides measures of operating results and loss ratios that exclude the effects of catastrophe losses. A catastrophe is a severe loss, resulting from natural or manmade events. Catastrophes caused by various natural events include, among others, hurricanes, tornadoes and other windstorms, hail, flood, earthquakes, fire, explosions, severe winter weather and other convective storms. Catastrophes caused by various manmade events include, among others, fire, explosions, riots, and terrorism. Each catastrophe has unique characteristics. Catastrophes are not predictable as to timing or loss amount in advance. The Hanover believes that providing certain financial metrics and trends excluding the effects of catastrophes is meaningful for investors to understand the variability of periodic earnings and loss ratios.
Prior year reserve development, which can be favorable or unfavorable, represents changes in our estimate of the costs to pay claims from prior years. We believe that a discussion of operating income excluding prior year reserve development is helpful to investors since it provides insight into both our estimate of current year accident results and changes to prior-year reserve estimates.
Operating income before and after interest expense and income taxes and measures of operating income that exclude the effects of catastrophe losses or reserve development should not be construed as substitutes for income before income taxes or income from continuing operations and operating income should not be construed as a substitute for net income determined in accordance with GAAP. A reconciliation of income from continuing operations to operating income before interest expense and income taxes and income from continuing operations per diluted share to operating income after taxes per diluted share for the three and twelve months ended December 31, 2024 and 2023 is set forth on page 20 of this document. The presentation of loss ratios calculated excluding the effects of reserve development and/or catastrophe losses should not be construed as a substitute for loss ratios determined in accordance with GAAP.
Additional reconciliations are provided in the press release relating to the current period(s) financial results, which is available on the Company’s website, www.hanover.com.
THE HANOVER INSURANCE GROUP
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PREMIUM RELATED METRIC DEFINITIONS
Renewal Price Change
● Core Commercial and Specialty: Represents the average change in premium on renewed policies caused by the estimated net effect of base rate changes, discretionary pricing, specific inflationary changes or changes in policy level exposure or insured risks.
● Personal Lines: Represents the average change in premium on policies charged at renewal caused by the net effects of filed rate, inflation adjustments or other changes in policy level exposure or insured risks, regardless of whether or not the policies are retained for the duration of their contractual terms.
Rate
● Core Commercial and Specialty: Represents the average change in premium on renewed policies caused by the base rate changes, discretionary pricing, and inflation, excluding the impact of changes in policy level exposure or insured risks.
● Personal Lines: Represents the estimated cumulative premium effect of approved rate actions applied to policies at renewal, regardless of whether or not policies are actually renewed. Accordingly, rate changes do not represent actual increases or decreases realized by the company. Personal Lines rate changes do not include inflation or changes in policy level exposure or insured risks.
Retention
● Core Commercial and Specialty: Represents the ratio of net retained premium for the noted period to the premium available to renew over the same period.
● Personal Lines: Represents the ratio of net retained policies for the noted period to those policies available to renew over the same period and includes policies that were canceled and rewritten.
Policies in Force (PIF) Change
● Represents the change in the number of policies in force at the end of a given period from the end of the same period in the prior year.
CORPORATE OFFICES AND TRANSFER AGENT
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PRINCIPAL SUBSIDIARIES
THE HANOVER INSURANCE GROUP, INC. A.M. Computershare Investor Services
440 Lincoln Street Best S&P Global Moody's PO Box 43006
Worcester, MA 01653 Providence, RI 02940-3006
A A A2 1-800-317-4454
The Hanover Insurance Company
440 Lincoln Street A A -
Worcester, MA 01653
COMMON STOCK
Citizens Insurance Company of America A.M.
808 North Highlander Way Best S&P Global Moody's Common stock of The Hanover Insurance Group, Inc. is traded
Howell, MI 48843 on the New York Stock Exchange under the symbol “THG”.
bbb+ BBB Baa2
bbb- BB+ Baa3
MARKET AND DIVIDEND INFORMATION INQUIRIES
The following tables set forth the high and low closing Oksana Lukasheva
sale prices of our common stock and quarterly cash Senior Vice President
dividends for the periods indicated: Corporate Finance
olukasheva@hanover.com
Quarter Ended 2024
Price Range Dividends
High Low Per Share
March 31 $136.58 $122.20 0.850
June 30 $137.56 $120.84 0.850
September 30 $149.58 $123.93 0.850
December 31 $165.01 $144.81 0.900
Quarter Ended 2023
Price Range Dividends
High Low Per Share
March 31 $148.20 $121.57 0.810
June 30 $130.32 $110.25 0.810
September 30 $114.26 $104.25 0.810
December 31 $128.18 $109.40 0.850

All values are in US Dollars.

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