John Furner

“I'd like to start by saying thank you to our associates around the world in helping us deliver another year of strong growth. Across markets, our teams continue to demonstrate the power of our omni-channel model.”

“Paul, looking back over the past few years, I believe it's a result of the investments we've made over the last decade. These investments include consolidating our applications into a single app, constructing new fulfillment centers, and incorporating stores into our omni-solution.”

“I want to express how proud I am of our associates and our team for achieving a 4.6% increase this quarter compared to 4% last year. I'm excited about their commitment to customer service and the momentum they have.”

“As Doug said, we're excited about the season. We're excited about seasonal merchandising. I've been in stores just the last couple of months in Utah, California, last week, Philadelphia, Tennessee, and the list goes on and on, and the stores are ready.”

“I'm really proud of the progress the teams made, Tom Ward and others who have done a great job with e-commerce. The 22% result is impressive and we're proud of it.”