Good afternoon everyone, and welcome to Banco de Chile’s Fourth Quarter 2023 Results Conference Call. If you need a copy of the management financial review, it is available on the company’s website. With us today, we have Mr. Rodrigo Aravena, Chief Economist and Institutional Relations Officer; Mr. Pablo Mejia, Head of Investor Relations; Daniel Galarce, Head of Financial Control and Capital; and Natalia Villela, Investor Relations. Before we begin, I would like to remind you that this call is being recorded, and that information discussed today may include forward-looking statements regarding the company's financial and operating performance. All projections are subject to risks and uncertainties, and actual results may differ materially. Please refer to the detailed note in the Company’s press release regarding forward-looking statements. I will now turn the call over to Mr. Rodrigo Aravena. Please go ahead, sir.

Good afternoon, everyone. Thank you very much for attending this conference call today, where we will present financial results and the main achievements for the fourth quarter and, consequently, the full year 2023. Similar to previous presentations, we will share our analysis of the competitive landscape of the period, followed by the progress in our main strategic initiatives, and we will finally present financial results. But before moving to these slides, I’d like to highlight the most important achievements of our bank during the year. Please go to Slide number 2. We are very proud of our successful year. We led the industry in results and several aspects of the business, confirming our proven capacity to continuously add economic value to our shareholders. On this slide, we present a summary of some of the main achievements of the bank during the year. On the financial front, we led the industry once again with a net income of CLP1.2 trillion, equivalent to an ROE of 25.1%, allowing us to increase the gap with our main peers. In fact, in 2023, we represented 27.2% of the total net income posted by the industry. It is worth mentioning that these impressive results were achieved despite the headwinds faced in 2023, such as the recession for most of the year, the downward trend in inflation, higher unemployment, and increased delinquency, among others. We also led the industry in capital adequacy, by holding strong indicators and positive gaps in relation to internal and regulatory thresholds that enable us to be confident to face business-as-usual growth while dealing with potential stressing situations attributable either to the economic cycles or idiosyncratic exposures. Likewise, our capital base enables us to address increased regulatory requirements established as part of the implementation of Basel 3 regulation in Chile. In addition, we posted the best asset quality indicators while maintaining the best coverage ratio of the industry of 2.7 times, when taking additional provisions into consideration. Similarly, we led the industry in terms of efficiency and maintained the best customer service in the country. On ESG, we achieved further improvements in external ratings, attaining the best evaluation according to Sustainalytics, and we issued social bonds under the Sustainability Financing Framework. In the rest of this presentation, we will present the basis behind these achievements. Let me start with the macroeconomic environment where we operated. Please move to Slide number 4. The Chilean economy began to show signs of improvement after three quarters of negative YoY growth rates. As you can see in the chart on the left, the GDP rose by 0.6% YoY in the third quarter, and available information from the fourth quarter suggests a modest recovery, of 0.2% YoY. Given this result, the economy probably didn’t grow in 2023. From a demand perspective, two opposite forces explained this result: a negative contribution from the domestic demand, given the fall in private consumption and gross investment. In contrast, the rise in net exports due to the sharp decline in imports contributed to the opposite direction. Nevertheless, there are some important factors to consider behind this outcome. First, the recession between late 2022 and mid 2023 resulted from a normalization of the economy after the substantial rise of local spending in the previous year. Specifically, the absence of measures implemented during the pandemic, such as pension funds withdrawals, adjustment of the fiscal spending in 2022 and 2023, and the contractionary monetary policy, led to an important adjustment, especially in domestic consumption. The chart on the upper right shows the decline in commerce, where services have gradually been offsetting this decline. Secondly, it is important to be aware that this adjustment, apart from being temporary, has also contributed to reducing the macroeconomic imbalances. Notably, the current account deficit, measured as the accumulated figure of the last 12 months, declined from a peak of 10% of the GDP in 2022 to 3.5% in the third quarter which is the last available figure. As we will see in the next slide, the narrowing in the external deficit and output gap has been reflected in a normalization of several economic figures. Please turn to slide number 5. As mentioned, the substantial decline in domestic spending was a key driver for the downward trend in local inflation, as the chart on the upper left displays. In 2023, the annual inflation rate went down to 3.9% after posting a yearly rise of 12.7% one year ago and a peak of 14% in August of 2022, returning to the tolerance range set by the Central Bank, which is 3% plus or minus 1%, for the first time since 2021. All the core measures have been declining, reflecting lower pressures in the economy. Apart from its impact on local inflation, the sluggish activity has also affected the evolution of the labor market. As the chart in the upper right shows, the unemployment rate has slightly been increasing. In the fourth quarter, it rose to 8.5%, which is 60 basis points higher than the figure posted one year ago, while in 2023, it averaged 8.7%, being 80 basis points higher than the unemployment rate of 2022. Even though higher unemployment is consistent with a weaker environment, it is worth mentioning that this trend has mainly been explained by the acceleration of the labor force rather than a fall in employment. In fact, as seen in the chart on the bottom right, labor participation has been recovering the lost ground during the pandemic, suggesting that the higher unemployment is a consequence of the greater labor supply rather than weaker employment. In this scenario, marked by lower growth and more normalized inflation, the Central Bank began an easing cycle in its monetary policy in July of last year, when it reduced the rate by 100 basis points to 10.25%. This decision was followed by further reductions during the fourth quarter of 2023 that led the reference rate to 8.25% at the end of last year, with a clear expansionary bias, anticipating further cuts during this year. I’d like to share our baseline scenario for this year with you. Please go to the next slide, number 6. We have a more constructive view of the economy for this year. We expect the economy to retake positive growth rates, probably towards 1.5%, after the null expansion in 2023. As seen in the table, we foresee a recovery in domestic demand, mainly in consumption, on the grounds of both lower inflation and decreasing interest rates. Nevertheless, we expect an expansion still below the long-term capacity of economy, which is estimated at nearly 2.0%, due to the lack of investment. On prices, the CPI should continue falling, from 3.9% in 2023 to 3.0% this year. In fact, the YoY inflation will likely reach the Central Bank target of 3.0% before mid-year. Based on this trend, and in line with the guidance provided by the Central Bank in its December Monetary Policy Report, we see room for further rate cuts to 4.5% by the end of this year. The chart on the right shows our quarterly rate and CPI expectations for the following periods. We acknowledge the existence of risks that could potentially affect the macro scenario. From the external front, the evolution of its main trade partners of Chile, such as China and the US, are worth paying attention to. Internally, some aspects related to the discussion of some reforms, including taxes, the pension system, and the healthcare system that could affect the economy or the financial condition of certain sectors. As we have mentioned in previous conference calls, banks are a good reflection of the economy. Having said that, I’d like to move to the next slide, number 7, to analyze how the economy impacted results in the financial industry in the fourth quarter and the overall year 2023. Last year, the local banking business was marked by declining loan growth due to a weakened economic environment, as you can see on the chart on the upper right. Commercial and consumer loans suffered the largest declines, while mortgage loans decreased partially due to lower inflation as this product is indexed to CPI. As a result, the industry's total loans grew by 3.2% in nominal terms but contracted by 1.5% in real terms on an annual basis as of December 2023. In this context, the industry reported a net income for the fourth quarter of CLP1.2 billion and CLP4.6 billion for the full year in 2023, equal to an ROAE of 15.9% and 15.4%, respectively. When compared to the prior year, full year net income fell by 16.9%. This decrease was primarily attributed to lower NII as inflation came down, higher operating expenses, and tempered behavior of expected credit losses that was a combination of an important rise in core credit charges that was offset by a decrease in the establishment of additional provisions. Looking ahead to 2024, we anticipate several key developments. We expect more dynamism in terms of loan growth driven by improved economic conditions, particularly due to increased consumption that would be partly counterbalanced by a slight contraction in private investment. Accordingly, we forecast real growth for the industry's loan portfolio within the range of 2.0% to 2.5%, led by consumer and residential mortgage loans. From a funding perspective, we anticipate a more normalized behavior of demand deposits in 2024, with real annual expansion aligned with GDP growth. At the same time, due to decreasing interest rates and lower inflation compensation for customers, we foresee a potential bias towards long-term funding that should increase in line with loan growth rather than short-term time deposits, resulting in marginal declines in the latter. In terms of net income, we consider several factors influencing net interest margin with expectations of NIM falling within the range of 3.2% to 3.5% for the industry in 2024 depending on the balance sheet structure of each bank. Credit risk management will remain in the spotlight with an improved but still constrained economic outlook and the implementation of standardized provisioning methodology for consumer loans. Now I would like to pass the call to Pablo, who will go into more detail about Banco de Chile strategy and financial performance.

Thank you, Rodrigo. I would like to begin with the advances in our main strategic focus. Please go to slide number 9. The solid track record of results that we have consistently achieved have resulted from our permanent focus on three strategic pillars: customer centricity, productivity, and sustainability. By focusing on these areas and implementing our core initiatives, we have exceeded our mid-term targets, as shown on the right of this slide. On the next page, we'll look closer at our main accomplishments in digital transformation, productivity, and sustainability. Let me start with digital banking. Please move to the next slide, number 10. To be the best bank for our customers, during 2023, we continued focusing on developing innovative solutions and creating a comprehensive digital ecosystem to provide the best experience to our customers. Some of our initiatives were launching a digital onboarding current account in US dollars for individuals and companies and integrating the contactless mobile payment functionality through Apple Pay wallet as soon as it was available in Chile. In addition, we have offered digital accounts for diverse segments, including SMEs and teenagers that register 1.4 million accounts. Our initiatives were recognized by Praxis Xperience Index, which awarded us the bank with the best customer experience in the country. On the efficiency and productivity front, we continued implementing various initiatives to build a fast, timely, secure, and digital bank. A significant achievement has been the comprehensive review of our physical infrastructure, identifying areas for space rationalization and unlocking potential savings while ensuring our infrastructure remains efficient. Additionally, we enhanced our investment planning process to ensure that our strategic initiatives are aligned with our long-term goals and introduced a new corporate procurement model to optimize resource allocation. Furthermore, we conducted a reengineering of our branch service processes, resulting in improved service time and customer experience. At the same time, we continued strengthening our ESG initiatives. Among many actions we have implemented towards sustainability, we’d like to highlight our issuance of social bonds under the ESG Framework to finance enterprises led by women, driving economic empowerment and gender equality. In line with our commitment to promote entrepreneurship, we continued implementing diverse national contests aimed at SMEs and students as well as several volunteering initiatives. Our actions on sustainability led us to be the top performer in the local industry in the Sustainalytics ESG risk rating and to be recognized by several institutions both locally and abroad. Please turn to Slide 12 to go into detail about Banco de Chile financial performance. 2023 has proven to be another exceptional year of profitability for us as evidenced on the chart to the left. Every quarter this year, we surpassed our long-term sustainable ROE estimates and we posted an outstanding 30.2% return on average equity in the fourth quarter. When compared to our peers, our bottom line almost doubled that of our closest competitor. In terms of return on average equity, we posted a strong 25.1% level for the year. Our competitive advantages, consistent long-term strategy and solid governance practices have enabled us to achieve this positive outcome. We acted consistently during the pandemic by maintaining a long-term view on business decisions that were focused on our core fundamentals. In the end, this strategy translated into the outstanding results we are seeing today despite the environment of normalizing economic factors such as inflation, interest rates, and liquidity. Let's move on to Slide 13 on operating revenues, where we will dig deeper into our figures. Operating revenues increased 7% when we look at the fourth quarter of 2023 versus the same quarter of the prior year, thanks to improved income from loans, enhanced results from financial instruments, and higher margin from deposits. For the full year, operating income decreased by 4% year-on-year, which was mainly due to the normalization of economic factors. Specifically, the drop was due to non-customer income, driven by the sharp reduction of inflation that went from 13.3% in 2022 to 4.8% in 2023, as measured by the variation of the UF. This was, to a great extent, offset by customer income that grew strongly by 11% year-on-year, boosted by a higher contribution from demand deposits and time deposits as well as greater income from loans driven by both growth and improved lending spreads in most of our lending products. Additionally, fee income also contributed to compensating for this drop in revenues. The annual expansion in fees was supported by a rise in insurance brokerage premiums and transactional services, primarily associated with greater credit card transactions, and increased fees related to loans. When compared to our peers, we outperformed them in the main financial indicators such as net interest margin, fees margin and total operating margin, as shown on the charts to the right. On the next slides, we take a closer look at how our assets and liabilities have advanced. Please turn to Slide 14. Total loans grew by 2.5% year-on-year and 2.3% on a sequential basis. Like what occurred at the industry level, this modest growth has been the result of four years of subdued economic activity, in an environment still marked by uncertainty and higher levels of interest rates and, particularly in 2023, delinquency indicators that are returning to normal levels, as expected. All these factors have affected supply and demand for loans in Chile. Mortgage and consumer loans have posted positive growth but expanding at a slower pace than in pre-pandemic years. Residential mortgage loans grew 7.8% year-on-year in nominal terms. It’s important to highlight that mortgages are primarily indexed to inflation, so in real terms, growth was around 3% in 2023. As for consumer loans, we have seen slightly lower dynamism versus 2022 as some economic factors that benefited consumer lending such as a reduction in liquidity levels from pension fund withdrawals and the end of COVID-19 lockdowns in Chile have ended. In 2023, demand for consumer loans was more in line with long-term levels, especially when taking into consideration a weak labor market, consumer confidence, and sluggish economy. Nevertheless, we managed to grow faster than the market, gaining 70 basis points in market share, by deploying targeted campaigns based on both business and risk intelligent models that accurately promote installment loans among targeted personal banking segments and the expansion of the use of credit cards by reinforcing promotions and loyalty programs tailored to our middle and upper segments of retail customer banking area. As for commercial loans, these continue weakening, dropping 1.5% year-on-year, but recovering 1.9% on a sequential basis. Still higher-than-normal interest rates, reduced private investment, and business uncertainty, have significantly reduced the demand from the wholesale banking segment. Additionally, SMEs during the pandemic were heavily supported through a government guarantee program, which reduced the room to continue penetrating this segment with new originations in 2023. In 2024, we expect demand for loans to pick up in line with the improved environment. Total loans for us should grow in the range of 5% to 6% in nominal terms, in line with expectations for the long-term of loan growth to GDP elasticity of around 1.3 times, plus inflation. In this baseline scenario, we are anticipating a recovery of commercial loans from negative territory to around 5% and retail loans should expand around 6%. This should permit us to pick up market share in our key strategic areas. Please turn to Slide 15. Over the last four years, there have been significant changes in our asset and liability structure. Financial instruments have grown substantially, now accounting for almost 20% of our total assets, when compared to just 9% in 2019. This increase can be attributed to the significant surge in liquidity within the Chilean economy that resulted in abnormal inflow of demand deposits, as evident in the demand deposit-to-total loans ratio shown on the table to the right of this slide. Additionally, the Chilean Central Bank introduced the FCIC program as a finance facility for banks to promote lending during the pandemic, which expires between March 30 and July 1st, 2024. Both these factors contributed to high levels of liquidity. Due to the important amount of available financing, specifically from total deposits together with weak lending activity, we increased the volume of financial instruments on our balance sheet. The rise in current account deposits reached 68% in 2021, as shown on the chart to the right. This growth in demand deposits allowed us to promptly benefit from the hikes in interest rates given the contribution of non-interest-bearing deposits to the funding cost. However, as rates and inflation rose, demand deposits gradually normalized as customers pursued to generate income from these funds. Today, demand deposits as a percentage of total deposits and as a percentage of total loans have returned to levels similar to those before these events unfolded. Consequently, the reductions in the monetary policy rate have reverted to the norm, and our cost of funds is decreasing swiftly on the grounds of the repricing of time deposits that became the main funding source of the balance sheet. The downward evolution in our core funding cost is expected to continue in 2024 as long as interest rates decline, which, in conjunction with improved lending spreads and a more positively sloped yield curve, will allow us to partially offset the decline in net interest income coming from the reduction in financial instruments. This is due to the fact that our excess liquidity will begin to gradually decrease in 2024 and we will have to move our funds from financial instruments to fund our loan portfolio. Despite this lower liquidity level, we will remain well above the regulatory liquidity limits, ensuring financial stability and the soundness of our bank, as shown on the charts on the bottom left. Regarding our exposure to inflation, our net asset exposure stands at CLP8 trillion as of December 2023. The increase in the UF gap has been driven by our assessment of inflationary pressures in the short term, all while maintaining a balanced risk-return profile. It's worth noting that approximately CLP5 trillion of this UF gap is structural as it is linked to long-term assets in which we invest our shareholders’ equity to keep it hedged from inflation while earning interest rates. The remaining part of this UF gap is related to directional positions taken by our treasury area to capitalize on short-term shifts in market expectations related to funding rates and inflation. Based on this view, our structural UF gap has a strong business fundamental that has permitted us to profit from long-term asset exposures and reinforce our capital base. Please turn to Slide 16 to discuss our strong capital. We ended the year with a Basel ratio of 17.5%. Our capital path of our CET1 over the past few years has also clearly outperformed both of our main competitors, as displayed on the chart on the bottom left. This has positioned us as the leading bank to meet and adapt to new regulatory requirements. As shown throughout the presentation, we have a unique position of high returns, high net income, and high CET1. We have achieved this by focusing on our customers' needs and finding the right balance between risk and return. This has enabled us to grow our portfolio and bottom line in a sustainable way. Moreover, we have been able to keep offering a compelling dividend without compromising this leadership position, while keeping the largest margin of capital above the regulatory limits to comply with Basel III regulations. It is also worth mentioning that in January 2023, the Chilean regulator released a reference rate for additional capital associated with Pillar 2 for nine local banks, including us. The reference charge imposed on us was 0.5% of our risk-weighted assets, which should be gradually fulfilled over a period of four years, at a 25% rate per year, beginning June 30, 2024. This charge is derived from our exposure to long-term interest rate risk in the banking book as measured with the CMF standard model. It is important to note that our long-term interest rate risk in the banking book is primarily driven by our structural UF gap, as mentioned earlier, which has a robust business fundamental in the long run and has allowed us to benefit from economic dynamics. I would like to highlight that we currently have a significant gap over the internal and regulatory thresholds to meet this additional requirement, the countercyclical buffer set by the Central Bank in May 2023 and the increasing limits scheduled as part of the implementation of Basel III. The current limits and their evolution over the next few years are presented in the table on the right. Also, it is important to take into consideration that as part of the guidelines set by our Board on capital matters, we manage internal buffers that reasonably overcome both the countercyclical buffer and the Pillar 2 charge, so we feel very confident this doesn’t represent a significant issue that could restrict our organic growth in the coming years. Please turn to Slide 17. Core expected credit losses are in a process of normalization. This quarter, credit losses reached CLP128 billion, CLP5 billion above one year ago without establishing additional provisions in the fourth quarter of 2023. For the full year, we posted CLP361 billion in credit expenses, down 17% from one year ago. However, when we exclude additional provisions, the normalization of our portfolio is very clear when compared to the low levels of core provisions in 2022 that were attributable to a period of high liquidity that maintained risk indicators unsustainably low. Specifically, this rise has been mostly related to lower payment capacity among retail banking customers and some specific wholesale banking clients for which we have seen a worsened financial condition. Nevertheless, the increase in credit risk expenses was significantly lower than those posted by our main peers, thanks to our superior credit risk management and a higher quality portfolio. The charts on this slide show how our portfolio and our risk management culture stands out from our peers. We have the best portfolio quality, the highest coverage ratio of 2.7 times when taking into account additional provisions that total CLP700 billion as the charts to the right show. This puts us in a better position than our peers if the economy does not keep improving. Finally, we need to emphasize how important our risk management practices are for our profitability. This is a crucial area where we have outperformed our competitors in the past, as you can see on the chart at the bottom right, and we expect to continue doing so in the future. We have increased our leadership over our peers since 2021, even though we have a much higher coverage ratio, showing our outstanding ability to run our business. Also, I would like to stress that in non-credit-related risks, we are very consistent with no material exposures or volatile behavior in managing exposures to derivatives or debt securities in the trading or in the banking book. Likewise, we are one of the soundest banks in terms of liquidity management. Please turn to Slide 18. Our expenses increased 12% year-on-year. This increase is mainly due to the high inflation that we experienced in 2022 of 13% and still high inflation of 4.8% in 2023, affecting our cost base. It is important to highlight that most of these expense line items, including salaries are tied to CPI. We also incurred greater severance payments and higher costs related to the acceleration of deferred costs associated with former collective bargaining agreements due to the negotiation of a new agreement before the expiration of the prior one. As for the rest, the greater expenses are mainly tied to a rise in IT expenses related to software licensing, data processing services and amortization of intangible assets. In addition, we incurred higher expenses resulting from the relocation of part of our ATM network as we entered into a new alliance with a local retailer, which coupled with higher expenses that stemmed up from the implementation of VAT in services, starting January 2023, according to the last tax reform. In terms of efficiencies, we reached a cost-to-income ratio of 37% in the fourth quarter when compared to our peers. We continue to lead and have widened the gap in efficiency, as shown on the chart to the right. Our strong emphasis on enhancing cost controls, increasing productivity and applying technology to improve our business management, should keep enabling us to achieve excellent results in terms of efficiency. However, we acknowledge that our present level of efficiency has largely been influenced by the impact of market factors that temporarily boosted our top line. Nonetheless, we are confident that we will maintain sustainable levels below 42% in the medium term and for 2024, we expect a cost-to-income ratio of around 40%. Please turn to Slide 19. The Chilean economy is poised for a rebound in 2024, moving out of a period of stagnation into one of growth. With an expected growth rate of 1.5%, alongside a projected stabilization of the CPI and interest rates at 3% and 4.5%, respectively. In this context, the Chilean financial sector has a promising outlook if business and consumer confidence rebound, thanks to lower risks. With respect to Banco de Chile, we have successfully addressed these challenging times, not just maintaining our leadership position but by also excelling across key metrics such as profitability, operating revenues, asset quality, efficiency, and capitalization. Our robust risk management and commitment to ESG have also distinguished us in the Latin American banking landscape. Looking ahead to 2024 and beyond, Banco de Chile is well-positioned to capitalize on the economic upturn, especially with our superior capital position. We aim to further enhance our operational efficiencies and seize new opportunities that align with our strategic goals. With a focus on sustainable growth, we are aiming for a long-term ROAE of approximately 18%, reflecting the confidence in our continued success and leadership in the industry. Thank you for listening and if you have any questions, we will be happy to answer them.

Thank you for the presentation. We will now transition to the Q&A segment of the call. Our first question comes from Mr. Tito Labarta from Goldman Sachs. Please proceed, sir.

Hi, thank you. Hi, good morning, Pablo, Rodrigo, thank you for taking the question. My question I guess, on the long-term ROE of 18%, just given the capital that you have, does that assume that the capital ratio will remain around the current levels? Do you see room to pay additional dividends from here? Just what's the right level of capital to consider with that 18% ROE? Thank you.

Thank you, Tito. Regarding the return on equity, as we have indicated previously, we estimate it to be approximately 18% in a baseline scenario with 3% inflation and long-term growth in Chile of about 1.5% to 2%. This should foster a reasonable growth rate for loans, translating to an expected bottom line of around 18%. While it may fluctuate in some years, being slightly higher or lower based on economic market conditions, we believe that with our current capital levels, achieving an 18% return on equity is feasible.

Okay. Great. Thank you, Pablo.

Okay. Thank you very much. Next question comes from Mr. Ernesto Gabilondo from Bank of America. Please go ahead, sir. Your line is open.

Thank you. Hi, good morning, Rodrigo and Pablo. Thanks for the opportunity. My first question is on loan growth. So given that the economy is gradually recovering, and we are starting to see the possibility for the consumer lending activity to start picking up, we're seeing lower rates, lower inflation, no longer having excess liquidity. So just wondering if there could be upside risk for loan growth and especially for the consumer segment? My second question is on your dividend payout ratio. So we saw that you are proposing a dividend payout ratio of 66%. So we continue to see that Banco de Chile has a very strong capital ratio. So just wondering why you didn't pay again the 80% as of last year? I don't know if it was to be conservative because of the new capital buffer. Any insight will be very helpful. And for my last question is on the payment of the FDIC credit line. How should we think about the impact after paying the credit line? I think this could imply a lower investment yield by the reduction of the securities. And also, how should we think about this impact taking place? Should it be on net interest income or in financial results? Any insight also will be very helpful. Thank you.

Thank you, Ernesto. Regarding your first question, in 2023, we experienced approximately 2.5% year-on-year growth, primarily fueled by the retail sector. Our retail segments showed consumer loans increasing by a little over 7% and mortgage loans nearly 8%. However, commercial loans grew by around minus 1.5%. The projected growth for the next year hinges on consumer and business confidence. Currently, we are observing weak demand from our customers, leading to a slowdown in loan growth, especially within commercial loans. For our baseline scenario, we anticipate Chile's growth around 1.5% for this year, 2024, with our nominal growth expected to be in the 5% to 6% range. This expected growth is largely driven by retail segments growing close to 6%, while commercial loans are likely to grow below 5%. There has been a recovery in SME lending recently due to government-guaranteed loans, presenting some upside potential. The overall economic climate, job creation, economic activity, and foreign direct investment may influence this potential. In terms of the net interest margin (NIM) for 2023, we closed the year at nearly 4.5%. This was largely due to a higher liquidity level stemming from various funding sources, including FCIC funding. Since we had more liquidity than we could lend out because of weak demand, these excess deposits were invested in financial instruments. As we head into 2024, we will need to manage repayments for the Central Bank lending, which may require reducing our financial instruments. This represents a negative factor for NIM. However, we also see positive developments in 2024, such as improved lending spreads and lower costs for time deposits, alongside continuing strong demand deposits that support our loans. Overall, we expect a decrease of about 10 basis points in net interest margin year-on-year for 2024, despite these other positive influences. Additionally, the financial instruments maturing are being repriced at higher levels. Now, I'll pass it on to Daniel Galarce for the capital discussion.

Yeah. Regarding dividend payout ratios, the effective dividend payout that is proposed to the shareholders' meeting or to ordinary shareholders in March, is actually 66%. We have to consider that Basel III is still being implemented. There are some room or gap regarding how the models for measuring diverse risk will be implemented and will be accepted by the CMF. So basically, it is a kind of buffer that we can have in the future in order to continue bolstering our capital base.

Okay. Perfect. Understood. Thank you very much, guys.

Thank you.

Okay. Thank you very much. Our next question comes from Mr. Yuri Fernandes from JPMorgan. Please go ahead sir. Your line is open.

Thank you very much. I have a question about operating expenses. They were a bit high this quarter, right? Up 20% year-over-year. You mentioned some collective agreements and severance packages. Can you provide more details on this and how it should track? I got the impression that you might be front-loading some expenses in '23, which could provide a benefit in '24. I would like to hear more about expenses. Thank you.

Thanks. So in terms of expenses for 2023, what we've seen is an expense growth which grew in the full year around 12%, a little bit higher than 12%, and this was largely due to some key factors, which was inflation and IT expenses. In the fourth quarter, there were some additional expenses like the agreement with the unions to agree before the end of this contract. So what was left had the pass-through income because this is accrued on a monthly basis with the length of the contract. So this was an additional expense. We had some additional bonuses and some other items there. But if we look more so on the medium term, what's happening in our view is inflation, which is very important for our cost base. The high inflation of 2022, the still high level of 2023 affected 2023, but this is normalized in 2024. So this shouldn't be such an important impact for next year as well. We have many different projects in the pipeline, which we're improving in terms of productivity efficiency. So the incremental improvement of all these projects should continue to bear fruit and maintain our cost base under control. And what we're seeing is for 2024, an efficiency ratio of 40%, costs growing more or less in line with inflation. And in the long term, what we expect with a normalized operating income and normalized level of cost, an efficiency ratio that should be less than 42%.

Thank you, Pablo. So basically cost in '24 inflation like? And just the first Q, coming back to this, because I think you mentioned CLP22 billion on one-off kind of like onetime events. Isn't this like anticipating expenses for '23? Sorry, '24 and '23?

The expenses for the contract and the bonus for the unions are accrued monthly. If we finalize this earlier, we need to account for it in income, meaning that all months must be settled. This is an example of something that isn’t accrued; it represents a double accrual. Thank you very much, Pablo.

Thank you very much. Our next question comes from Ms. Neha Agarwala from HSBC. Please go ahead ma’am, your line is open.

Hi, thank you for the questions and congratulations on the results. I have a quick question about the impact of the interchange cap for 2024 and 2025. I'm not sure if you mentioned that, and I apologize if I missed it, so could you please clarify? My second question is regarding the recent AT1 issuance by one of the Chilean banks. Is that something being considered for Banco de Chile? Could we see that in the coming months? Lastly, regarding asset quality, are there any trends you would like to highlight about asset quality performance for 2024? Thank you.

Thank you for the question. Regarding the fee growth and interchange related to fee growth, in 2023, after adjusting for reclassifications on the balance sheet, fees increased by approximately 6% year-on-year. The main drivers behind this include insurance and transactional product services, particularly credit cards, which saw significant growth. Although there was a slight decrease in the interchange fee at the end of the year, we experienced a strong rise in transactions of 14%, as more people shifted from cash to digital and non-cash payment methods. This trend is crucial when we consider interchange rates. There will be a noticeable reduction in fees, with debit card interchange fees falling from 0.6% in October to 0.5%, and further to 0.35% by October 2024. For credit cards, the fees will decrease from 1.48% to 1.14% in October 2023, and then to 0.8% in October 2024. While these changes will impact fees, they are somewhat balanced by an increase in transaction volumes and adjustments to expenses, such as those related to loyalty programs, which help mitigate the net effect of these fee changes. On asset quality, we observe a normalization from the very low rates of prior years. Comparing 2023 to 2022, and excluding additional provisions, we see a cost of risk approaching 1% and non-performing loans at 1.4%. This is quite favorable given the current economic cycle and high inflation, which has impacted consumer and business purchasing power. We continue to monitor typical vulnerable sectors, such as construction and real estate in Chile, as well as small and medium-sized enterprises, which can be more cyclical, and middle-income individuals who are more sensitive to inflation. Overall, we are not overly concerned, and we believe that the 1.4% level is reasonable, with slight fluctuations possible in the coming months depending on economic developments. For this year, we anticipate a cost of risk around 1.2%, which could be lower based on economic conditions, including unemployment rates. In the long term, a similar loan portfolio mix as before the pandemic also suggests a reasonable level of about 1.2%. I don't recall the third question.

Yeah. Hi, well, we haven't issued any AT1 instrument yet. Basically, we are seeing some possibilities here in Chile and also abroad but, to be honest, given our very strong CET1, we don't believe it's necessary yet. And in addition, we have a lot of room with respect to regulatory limits. So we are not yet considering a specific issuance even in Chile or overseas.

Thank you. Thank you so much.

Thank you.

Thank you very much. Our final question comes from Mr. Andres Soto from Santander. Please go ahead sir. Your line is open.

Good morning to all and thank you for the presentation. My question is related to the consumer lending outlook. When we look at Chile, over the past few years, this has been an area where we have seen continued weakness in terms of loan growth. And now with lower interest rates, lower inflation, you would have imagined this issue would have translated into a pickup in consumer loans, but your guidance is still relatively timid. So I would like to understand what prevents you from having a more aggressive guidance in terms of consumer lending?

Thanks. In terms of consumer lending, our retail lending is influenced by several factors that are impacting loan growth. The unemployment level remains relatively high. While we don't perceive a decline in destruction, the creation of jobs is weak. Additionally, investment in Chile has decreased, affecting retail lending due to reduced job creation. Inflation levels have normalized, which has impacted mortgage loans in previous years, making them more expensive. As a result, households have less capacity to take on new loans, affecting demand for growth. Furthermore, the weak consumer confidence is contributing to lower demand, indicating that the issue lies more with demand than supply. Looking ahead, a potential driver for improvement in this area would be reductions in interest rates, which have also impacted overall loan growth. Overall, a better economic outlook would likely encourage consumer loan growth.

Hi, Andres. This is Rodrigo Aravena. Just let me add just a couple of things. It's very important to be aware that this recession in Chile in 2023 was a bit different compared to other crises that we have in the country. Because this time, we had a very strong decline in domestic demand, particularly in durable consumption and other consumption areas. For this year, particularly in this quarter, we are expecting like a turning point in the economic cycle, since, as I said before in the presentation, today, we have a more constructive view, a much more positive view on the economy. Since we're expecting different positive factors affecting the private consumption, including, of course, the positive impact and the potential positive impact in consumer loans. It's very important to remember, for example, that we are expecting a positive growth for GDP for this year and also low inflation rates, an important decline in the unemployment rate, higher growth and then probably a normalization as well in terms of the labor market. Because when we analyze today, during the last quarters, for example, the Chilean economy had an inflation rate above the long-term level, still contractionary interest rates below trend economic growth. So that's why the main reason behind the turning point of the economics related with consumption, especially with the private consumption, we are not very optimistic about private investment. So I think that it's very important to highlight that one of the key drivers for the potential, the cyclical recovery in Chile this year is related with the total consumption, the private consumption. So that's why or where this is one of our main bases of that's why we are more positive for the year in terms of consumer loans as well.

Rodrigo, that's very helpful. And an additional question that I had was related to the additional reserves that you guys still have in the balance sheet. How should investors think about those at some point they are going to become part of your capital? Or are you still considering the possibility that they could be returned to shareholders? And under which circumstances that will be the possibility for those reserves to be an extraordinary dividend?

Thanks. During the pandemic, we accumulated up to CLP700 billion in additional provisions, resulting in a coverage ratio of about 2.7 times. Today, we still have these additional provisions on the balance sheet. We did not introduce any new dividend provisions or additional provisions in 2023. There is no specific timeline or trigger for releasing these provisions. However, previously mentioned and still true today is that if we no longer need to set aside traditional provisions, some of these may be reversed and used for other purposes. There are no clear guidelines on when this might happen or the factors that would need to occur. Rodrigo?

Yeah. So important to be aware of the still existence of uncertainty that we have in Chile today. We have different uncertainties from the rest of the world. We will know that China, for example, is our major partner, there are some uncertainties related to the economic growth for this country for this next year. Internally, we have different discussions in Chile. Probably, there's going to be discussions about taxes, pension funds. This year also there will be elections for municipal elections as well. So even though the improvement in the economic cycle, in the private consumption, in the GDP, still we have some uncertainty. So it's very important to have more visibility on that uncertainty, the potential impact in the long term of the key long-term figures that affect the banking system, in order to have a more specific timeline for the potential decision to reverse some additional provisions. So today, we have a lot of uncertainties that we have to pay attention to. The main thing where we have more visibility today is that there's going to be an important improvement in the economic cycle for this year, but it’s filled with important uncertainties.

Understood. Thank you guys and congratulations on the results.

Okay. Thank you very much. We see no further questions at this point. I'll pass the line back to Banco de Chile team to conclude the call.

Well, thank you for joining our conference call, and we're looking forward to speaking with you for the first quarter results of 2024. Bye.

Thank you very much. This concludes today's conference call. We'll now be closing all the lines. Thank you, and goodbye.