Ladies and gentlemen, thank you for standing by. And I would like to welcome you to Banco Santander-Chile 3Q 2023 Results Conference Call on the 3rd of November, 2023. At this time, all participant lines are on listen-only mode. The format of the call today will be a presentation by the management team, followed by a question and answer session. So, without further ado, I would like to pass the line to Mr. Emiliano Muratore, the CFO of the company. Please go ahead, sir.

Good morning, everyone. Welcome to Banco Santander-Chile’s third quarter 2023 results webcast and conference call. This is Emiliano Muratore, CFO; and I am joined today by Cristian Vicuna, Chief of Strategic Planning and Investor Relations; and Carmen Gloria Silva, our Economist. First, I want to express my gratitude for your presence at this quarterly meeting. Today, our primary focus is to discuss our performance during the 3Q. We faced challenges such as lower inflation and elevated interest rates. Despite all this, our steadfast commitment to digital strategies and customer-centric products has enabled us to deliver on customer experience and business growth. The Central Bank of Chile has continued a rate reduction strategy, as Carmen Gloria will elaborate on shortly. We anticipate this move will have a positive impact on our funding costs and margins in the quarters to come. We look forward to a more in-depth discussion of this development as we delve into the specifics of our quarterly results.

Thank you, Emiliano. On slide five, I present a summary of the macro overview of the country. The economic activity remains weak. The adjustment cycle initiated last year after a strong overheating in 2021 has continued this year. Private consumption has had a sharp decline due to the withdrawal of liquidity and a weak labor market. While the labor force participation has been increasing since the pandemic, it’s still below its historical pattern and the employment rate remains at high levels, around 9%. Investment, on the other hand, has tended to remain flat. The progress of large projects in mining and energy sectors has compensated for the contraction in real estate investment. In the first half, the economy contracted by 1% annually and is expected to end 2023 with an annual variation of minus 0.5%. In 2024, economic activity will grow again, although at a moderate pace, reaching around 2%, driven by less stringent local financial conditions. The declining consumption has allowed the country’s external accounts to improve. The current account deficit was 9% of GDP in 2022 and we predict it will be 3% of GDP at the end of this year. The inflation has decreased rapidly. After reaching a maximum of 14% in August 2022, it ended at 5.1% last September. This reduction has been due to three main factors; first, the fall in international commodity prices; second, the appreciation of the exchange rate during the first half of the year; and third, the contraction of domestic demand because of restricted financial conditions. Going forward, inflation will continue to decrease, but at a slower pace, due to more demanding comparison basis, the rebound exhibited by oil prices in the Middle East tensions, and the sharp depreciation of the peso since the beginning of July, even beyond its fundamental. We estimate that inflation will close in 2023 with a variation close to 4.7% in U.S. terms. In 2024, the process of convergence to the central bank’s 3% target will continue. So the CPI will be around that figure in the last quarter of next year. The Central Bank began the monetary normalization cycle with a 100-basis-point decrease in July, followed by another cut in September and October, bringing the monetary policy rate to 9%. The Board has decided to slow the pace of rate cuts, taking into account the deterioration of external financial conditions. It also suspended both the foreign exchange reserve accumulation plan and the unwinding of its forward short position. After this decision, the exchange rate has appreciated significantly. And in our base scenario, it will continue to fall to close this year around CH$875. For the next meeting in December, the Central Bank will continue with the monetary normalization process. Although the pace in the rate cuts will be contingent to the evolution of external risks. If volatility decreases, the monetary policy rate will end at 8.25%. In 2024, cuts are expected to continue. However, if the best scenario of higher for longer prevails and there is no change in U.S. monetary policy, it will be difficult for the Central Bank of Chile to lower the interest rate beyond 5.5% due to a limited interest rate differential. The country’s fiscal accounts have deteriorated. This year, we will see an increase in public expenses of around 2.2% and a contraction in revenues. This will lead to a fiscal deficit close to 2.5% of GDP and the public debt will be around 40% of GDP, still well below other economies in the region. In more general terms, boosting medium-term economic growth is crucial. This requires transversal agreements that allow the implementation of a pro-growth agenda and reduce current political and economic uncertainty. The closure of the constitutional process, as well as the progress of structural reforms that promote savings and productivity are essential in this regard.

Thank you, Carmen Gloria. Turning our attention to slide nine, let me begin by reiterating our commitment to our four key strategic pillars encapsulated under the umbrella of Chile First. First, we are on a transformative journey towards becoming a digital bank. This evolution is not just about embracing cutting-edge technology. It’s about maintaining a physical presence through an innovative work ethic. These spaces will serve as more than just customer touchpoints. They will be dynamic hubs fostering connectivity. Equipped with state-of-the-art technology and a dedication to exceptional service, our work ethics are designed to redefine the banking experience. Our second pillar is centered on providing specialized value-added services tailored to our Corporate, Middle Market, and Private Banking clients. Our commitment is to deliver premium transactional trade, foreign exchange, and advisory products and services, ensuring our clients receive a top-notch experience. In our third pillar, we are committed to fostering innovation and propelling growth. We are not content with the status quo; we aim to lead the change in redefining the banking landscape. We actively seek out new business opportunities, pioneering the sustainable transformation of our clients. By challenging conventions, we aim to drive growth and cultivate success. Lastly, we place great importance on the role of our organization. To realize our objectives, we are dedicated to building an agile, collaborative, and high-performance group. We recognize that diversity is our strength, and individuals will flourish based on merit. We are constructing a thriving community where talents are nurtured and innovative ideas are highly valued. On slide 10, we have witnessed remarkable success in our digital products, exemplified by our ability to consistently grow our digital client base. Key initiatives such as Santander Light and more recently, Mas Lucas, have been instrumental in achieving this. Our Santander Light account has now attracted over one million clients. It offers a simple current account while also providing the opportunity to access additional products through our digital platforms, including Time Deposit and Mutual Fund. As these clients meet our risk criteria, they can access credit lines and loans. Mas Lucas, introduced in March of this year, has exceeded our expectations. It currently accounts for over 30% of our new account openings per month. Notably, the onboarding process for Mas Lucas is entirely digital, featuring facial recognition technology and no password requirements. These accounts come with no fixed or variable costs and accept deposits of up to CH$5 million. The success of our digital strategy has also allowed us to enhance our branch innovation. Many of you have experienced our Workcafé branches, digital branches equipped with co-working spaces. Furthermore, we have fortified our branch network with Workcafé Expresso branches, a format that focuses on consolidating cash operations into transaction caps while maintaining a Workcafé ambience. This includes state-of-the-art technology behind the scenes to ensure our customers enjoy an efficient and secure banking experience. We are pleased to announce that we have already opened four Workcafé Expresso centers in Vina, Rancagua, Santiago Centro, and Las Condes, with three more Expresso branches planned for the end of the year. On slide 11, our ongoing commitment to digitalization and simplification is evident in the significant reduction of our branch footprint. As of September, our total branch network stands at 254 branches, representing a 17% reduction compared to September 2022. Notably, 31% of our branches no longer have human sellers. Instead, they serve as business centers prioritizing advisory services, new business opportunities, and a superior customer experience. Simultaneously, our productivity has seen impressive gains, with loans and deposit volumes per branch increasing by 23% year-over-year and 6% rising the same metric per employee during the same period. Moving to slide 12, our commitment to SMEs remains robust, bolstered by our joint offerings with Getnet. Our digital life accounts for SMEs continue to drive a 17% year-over-year increase in total SME clients, with more than 370,000 SME clients in our pool. Moreover, there has been a 16% year-over-year increase in active SME clients. When considering current accounts for businesses, as reported by the CMS, we have seen a remarkable 33% increase capturing almost 35% of the market as of July 2023. Getnet, our acquiring business, has also made significant contributions in attracting more SME clients. Getnet continues to focus on companies of various sizes, enhancing customer experiences through integrated payment solutions. Currently, it operates more than 148,000 points of sales terminals across the country, with substantial demand from SME clients. More recently, Getnet has expanded into larger clients requiring a house-to-house solution, thereby offering a more integrated payment system for sophisticated clientele. In the first nine months of the year, Getnet generated fees totaling CH$32 billion and a net income of almost CH$6 billion. Slide 13 illustrates the results of our commitment to productivity through a dedicated and skilled workforce. Our strategy has resulted in a cost structure that is more efficient than our competitors, enabling us to serve our clients at a lower cost. In terms of records, our fees generated by customers now cover over 55% of our expenses, a notable increase compared to the industry average of 41%. Our cost represents only 1.1% of our assets, compared to 1.6% in the industry. The operating cost to serve our loan is 2.3%. Our cost per branch is at CH$3,215 million, significantly lower than the industry average of CH$4,296 million per branch. The cost per current account is of CH$0.4 million per account, less than half the industry average of CH$800,000 per account. These key performance indicators underscore our organization’s transformation towards agility, collaboration, and high performance. On slide 14, we are pleased to report the progress in our Net Promoter Score, NPS. In the last quarter, we achieved a score of 58 points, creating a three-point lead over our closest competitor. Our NPS score is based on feedback from more than 60,000 surveys, measuring over 30 NPS metrics across various service channels on a daily basis. This invaluable feedback allows us to proactively manage and improve our client service. Our digital and remote channels continue to receive very high levels of satisfaction from our clients, with our APP and our website achieving scores of about 70 points. Our contact center is also highly regarded as outperforming all peers. Slide 15 emphasizes our commitment to responsible banking objectives, highlighting progress made in areas such as diversity and inclusion. We offer a comprehensive range of sustainable products to address climate change through Santander Verde Initiatives. In 2022, we supported numerous customers with sustainable operations in our business and corporate banking divisions. So far in 2023, we have disbursed over $270 million for green finance. We believe this will be one of the fastest-growing areas in the coming years. On slide 16, we are delighted to announce the issuance of our first ESG bond under our ESG framework, with a particular focus on green mortgages. This issuance marks a milestone as it is the first issuance with green mortgages stated as the use of proceeds. The private placement amounted to ¥8,000 Japanese, approximately US$53 million for a two-year term. Currently, we have a growing portfolio of approximately CH$86 billion in green housing that complies with the highest set housing energy certifications by the Ministry of Housing and Urban Planning in Chile. We offer preferential interest rates to clients choosing green housing, and we also contribute to conservation and preservation projects in Chile. This issuance reinforces our commitment to advancing our responsible banking goals and green finance, reflecting the growing demand for such instruments, both locally and internationally. Last year, the prestigious magazine Euromoney named us Best Bank in Chile for 2023, and we have extended their recognition to Best Bank SME Bank, Best Bank for Corporate and Social Responsibility, and Diversity and Inclusion in Chile. Furthermore, our advancements in sustainability have been recognized by prominent sustainable indexes, with solid ratings from Sustainalytics and NSCI. We are also the sole Chilean bank included in the Dow Jones Sustainability Index for global American markets. Now, let’s talk about the trends in our results and balance sheet. On slide 18, we show our results this year so far. Our operating segments that exclude the corporate centers and ALM continue to perform well, with a 33% year-over-year increase in their net contribution, with an important expansion in NAI and fees, with costs and risk under control, demonstrating the results of our strategy across segments. The accumulated net income as of September 2023 totaled CH$319 billion, decreasing 55% year-over-year. On the other hand, the book value of our equity increased 8.5% year-over-year, with TNAV per share and dividend per share growing 15%. With those two effects of net income and equity, the accumulated return over average equity would be reaching 10.4% in the first nine months of 2023. The results of Corporate Investment Banking or CIB have continued to be impressive, increasing 68.5% year-over-year. Net contribution from the Middle Market of corporates increased 27% year-over-year. Both of these commercial segments experienced an important rise in deposit spreads, as well as high growth of fees and treasury income. The focus of these segments continues to be non-lending activities driving profitability. On slide 20, we can see that retail banking results increased 21.6% year-over-year, driven by the greater client base and more activity by our clients. Our active individual clients increased 2.9% year-over-year, and legal clients increased 2.5%, while our active SME clients have grown 15.7% compared to September last year. The margin increased 20.8% year-over-year due to a better mix of funding and loan growth. Fees in this segment increased strongly by 21.1% year-over-year driven by card fees due to greater usage and the increase in the client base, as well as the fees generated by Getnet. Provisions increased 60% year-over-year due to the normalization of the liquidity of our clients in recent periods. Operating costs increased in a controlled manner by 3.7%, as the bank continues its digital transformation, generating grading operating efficiencies. In terms of loan growth, in the third quarter, we started to observe subtle changes in loans. Retail banking loans grew 5.4% year-over-year and 1.6% on the quarter. Mortgage loans grew 9% year-over-year and 1.5% quarter-on-quarter, higher than the effect of the U.S. variation in the quarter and demonstrating a slight pickup in the origination of new mortgages. Consumer lending grew 7.8% year-over-year, mainly due to credit card growth after quarters of contraction. Between the end of 2019 and 2021, these loans decreased 7% as clients reduced large purchases, such as travel and hotels, which fueled credit card loans. At the same time, many clients paid off credit card debt with the liquidity obtained from government transfers and pension fund withdrawals. At the end of 2022, as household liquidity levels returned to normal and holiday travel resumed, credit card loans began to grow again, increasing total balance compared to pre-pandemic levels. In recent months, credit card loan growth has started to decrease while installment loans have grown, reflecting a better indebtedness mix of our clients. SME lending showed signs of recovery, growing 3% quarter-on-quarter after several quarters of contraction. The COVID FOGAPE loans are now finishing and therefore we are seeing a reactivation in demand for loans, as well as impact from the expansion of the SME client base through our digital accounts and Getnet. Our Middle Market segment decreased 4.9% year-over-year and grew almost 3% on the quarter. This quarterly increase is mainly due to the effect of translation gains on the loans denominated in dollars, mainly for our import and export clients. Around 20% of our commercial loans are in U.S. dollars and the Chilean peso depreciated 11.1% in the quarter. This also explains in part the 7.6% increase in the CIV in the quarter. Overall, loans have grown 3.1% year-over-year and next year we expect the reactivation of the economy to help loan growth reach mid-single digits. Liquidity levels remain strong in the quarter. The bank's total deposits increased 1.4% in the quarter and 0.9% year-over-year. The increase was driven by time deposits that increased 5.1% quarter-on-quarter and 13.6% year-over-year, mainly due to an increase in large corporate deposits as the high interest rates remain attractive to clients. While our demand deposits have decreased 11% on the year, our market share in demand deposits has increased from 18.9% to 19.7%. Bonds issued increased 11% year-over-year and 3.5% on the quarter. During the year, the bank has issued bonds in Chilean pesos, U.S. dollars, and Japanese yen, taking advantage of attractive opportunities in various fixed income markets locally and abroad. The bank's liquidity coverage ratio, LCR, which measures the percentage of liquid assets over net cash outflows as of September 30, 2023, was 192%, well above the minimum. At the same date, the bank's net stable funding ratio, which measures the percentage of illiquid assets financed through stable funding sources reaches 104.4%, also well above the current regulatory minimum set for this ratio. On slide 23, we have a simplified balance sheet to help explain the different sensitivities on our structural balance. On the asset side, we have around $45 billion in loans, of which nearly 60% is linked to inflation. On the liability side, the bank does have some deposits and bonds in U.S., however, we also use derivatives to control our exposure to inflation. At the beginning of the pandemic, the bank received a fixed-rate credit line from the Central Bank as part of the FCIC program, which we swapped to variable rate in 2020. The FCIC is to be paid in two installments during 2024, on April 1st and July 1st. And so the Central Bank has announced a liquidity deposit program that offers Central Bank instruments at floating monetary policy rates with maturities on the FCIC payment dates. These instruments, which we have recently started purchasing in October, will be classified as held-to-collect. This measure will help the Chilean banks to better manage their liquidity in the lead up to the FCIC payments. For us, the payment of the FCIC will not have a significant impact on our NII, as we will be replacing a variable rate liability with funding at the current market rates. In terms of our net interest margin ratio, we should see an improvement at the denominator. Our interest-earning assets decrease as we use our liquid assets for the payment. Lastly, it is important to mention that our time deposits, some $17 billion, have a maturity of 30 days to 60 days in general. This means that with the rate decreases, the cost of funding decreases quickly, and now that the rate cuts have started, we expect the pass-through of our cost of funding to happen quickly. In terms of margins, the bank’s NIM in the quarter reached 1.6% and 2% year-to-date. As shown on this slide, this is mainly a phenomenon that affects our non-client NIM or the net interest margin from our ALM activities, including the U.S. GAAP and our liquidity. The client NIM, which is defined as the NII from our business segments over interest-earning assets, has increased as deposits and loans spreads have risen. The bank is well-positioned for falling real rates. The sensitivities to inflation and interest rates remain stable to the previous quarters, with a 100-basis point drop in inflation will pressure down our NIMs by 15 basis points and 100 basis drop in the average interest rates will increase our NIM by 30 basis points over a 12-month period. The variation of the U.S. in the third quarter was very low, up 2.3%, compared to 1.4% in the second quarter of 2023 or 3.4% in the same quarter last year. This pass-through of the lower variation in the U.S. to our margin is immediate and pushed our margins downwards. Meanwhile, the Central Bank of Chile started to reduce the monetary policy rate, first at the end of July by 100 basis points to 10.25% and then in September to 9.55%. This led to an immediate improvement in our interest income. However, this was not enough to mitigate the negative impact from the low inflation. The Central Bank cut the rate a further 50 basis points last week to 9% and as our time deposit base reprices and with higher expected U.S. variation in the fourth quarter, our NIMs will show a sign of recovery in the fourth quarter and into next year. For 2024, we expect our NIMs to rebound to over 3% to 3.5%, depending on the evolution of rate gaps in Chile. Moving on to asset quality on slide 25. The NPL ratio rose to 2.3%, slightly above pre-pandemic levels as household liquidity levels returned to normal and the economy feels the squeeze from the high interest rates. The coverage of NPLs as of September 2023 reached 158%, and there has been no reversal of the voluntary provisions. Our impaired loan ratio, which includes the NPLs and restructured loans, reached 5.5%, still below pre-pandemic levels, but showing the same upward strength. On slide 26, we show the asset quality by loan product over the last four years. As displayed, we now have higher coverage for all our products. While the NPL ratio has been rising, the impaired ratio remains under control for consumer and mortgage loans. Our commercial loan book is showing more signs of deterioration with NPLs reaching 3% and the impaired ratio 7.7%. As we can see on the graph on the right, most of the effect is concentrated on the small and medium companies. As a reminder, these SME loans account for around 9% of our total loan book. As we can see on slide 27, overall, our cost of credit has stayed in line with guidance at 1.2% year-to-date. In the graph on the bottom left, we can see how the cost of risk per segment is now similar to where we were before the pandemic back in 2019. On slide 28, we move on to non-interest income revenue sources, which continue showing exceptional growth trends. Income from fees and treasury rose 20.4% compared to the third quarter in 2022 and decreased 8.2% quarter-on-quarter after a particularly strong second quarter for fees from financial advisory, which was not repeated to the same extent. In general, our fee income is benefiting from higher usage of products in all segments. We expect these trends to continue in 2023. The gradual implementation of the new interchange fee regulation started in October and will reduce fee growth in the fourth quarter. We estimate a negative impact in fees in 2024 of about CH$25 billion and CH$47 billion in 2025. Considering this impact for 2024, we expect this line item to grow around 10% with strong growth from clients and products mitigating the interchange fee impact. As shown on slide 29, we also can see the bank's efforts to continue increasing productivity and to control costs. Operating expenses decreased 7.7% year-over-year and increased 4.1% quarter-on-quarter. A quarterly decrease in personal expenses is due to the slower rate that we have been closing branches, which has reduced the severance costs in the quarter. Meanwhile, our administrative expenses grew 8.4% mainly due to increased expenses related to technological developments in the quarter. As a reminder, the bank continues ahead with its $260 million technology investment plans for the years 2023 to 2025, and because of these investments, we are expecting costs to fall in absolute terms in 2023. Moving on to slide 30, we observe a positive evolution of our capital ratios. At the end of the third quarter of 2023, the bank reported a core equity ratio of 10.7% and a base ratio of 17.1%. After the distribution of the final dividend that amounted to 60% of the 2022 earnings, in May, the regulator announced that from the next year, the Chilean banks will need to include a countercyclical buffer of 0.5%. This together with the conservation buffer of 2.5% and the systemic buffer of 1.5% means that our minimum fully loaded CET1 will be 9.0% in December 2025. Below on the right, we summarize the requirement levels by our regulator, including the potential buffer requirements and additional capital. On slide 32, we conclude with some guidance. Our strategy as a digital bank with Workcafé will continue to provide us with a digital bank base with solid fee growth and impressive operating efficiencies. For the fourth quarter of this year, we expect a higher inflation compared to Q3, reaching around 1.6% compared to 0.3%, and we expect an average monetary policy rate of 9.1% compared to the 10.4% in the third quarter. With this, our margins will start to show signs of recovery along with robust client names. After several quarters of impressive growth, our non-NII will finish the year slightly dampened due to the initial impacts of the lower interchange fees on car businesses. Our cost of risk should remain around 1.2% with our NPLs continuing to trend upward slightly. The cost will remain under control. With all of this, we should reach an ROE of high-teens in the fourth quarter. For 2024, our macro expectations are more positive with an estimated GDP of 2%, with inflation around 3% and a monetary policy rate ending the year 2024 at 5.5%. With this, we expect loan growth to reach mid-single digits as the economy reactivates. As rates continue to fall, our margins will continue to recover, reaching a range of 3% to 3.5% in 2024, depending on the evolution of rate cuts. Non-NII should be growing around 10% with good customer product trends, but impacted by lower interchange fees. Cost of risk should be stabilizing during the year around 1.2% with asset quality following the economic cycle. Costs should be growing in line with inflation while maintaining best-in-class levels and effective tax rates will be normalizing. With all of this, our ROE for 2024 will be recovering toward normalized levels and our guidance for long-term ROE remains between 17% and 19%. With this, I finished my presentation and now we will gladly answer any questions you may have.

Thank you very much for the presentation. Our first question comes from Mr. Yuri Fernandes from JPMorgan. Please go ahead, sir. Your line is open.

Hello. I have a question regarding fees. You have been doing a very good job on fees and we all know that fees can be very good for ROEs in the long run, like you don’t allocate a lot of capital for most of those businesses, right? So what is the outlook for fees here? For sure, not the 30% base. At least this is not what we believe. You have the interchange. You discussed this in the presentation. But for 2024, 2025, do you think fees should continue to grow well above loans? Any soft guidance you can provide for that line? And then I can ask a second question. Thank you.

Hi, Yuri. This is Cristian. So thank you for the question. So, yes, we are convinced that we can continue delivering fee growth higher than our loan growth and this is mostly because our strategy is structured towards increasing our customer base and focused on transactional products such as FX transactions and fees. So Getnet is also pushing our fees lines toward that goal. So the amount of SMEs that we are growing and increasing the customer base is also explaining why our fees revenues are growing consistently.

And also I would add. Hello, Yuri. That our focus on customer satisfaction and NPS is a lever that, as you said, in the long run can sustain the fee growth. Because at the end, you need to be able to provide a service or a product that the client is willing to pay, and as you saw in our performance, we have been doing great on that front of customer satisfaction.

Perfect. So something like teens growth is reasonable for this line going ahead, like mid-teen, something like that. You think it’s a good guess for the fee line growth?

Mid-teens, considering the interchange piece, pressure looks challenging, but we will try to be in the double digits area and as high as possible.

No. Super clear. And like still on this operating efficiency metrics, on the cost side, again, you did a very good job. I know margins, it’s harder for you to control, but on expenses, you have been delivering a lot. What is the outlook here? Can you continue to grow? I think below inflation is officially your speech. If you can provide more color on cost side, what are the big plans for 2024? I would appreciate it. Thank you.

Yeah. As you said, I mean, usually our cost strategy is to have them growing below inflation. I mean, this year they are actually like falling significantly below inflation. So in a certain sense, that provides some kind of headwind going forward. I mean, we still target to be below inflation. We talked in the guidance there of cost around inflation, but our intention is to keep growing in the low-single digits and hopefully below inflation.

Okay, Cristian. And final one, capital, are you comfortable with this 10.7%? Like any change on the dividend payout policy or no? It’s a matter of ROE moving up and helping…

Yeah.

...you to re-compound capital.

Yeah. No. We don’t see any change in the payout policy. I mean, that 10.7% it’s kind of low in the sense that it was pressured by the effects that it was at its peak, close to its peak by the end of September and also some short-term risk-weighted asset inflation, but in the quarter, so by the end of the year, we expect to be again above 11% and so we are comfortable in that area, and we think that we can sustain the payout policy we have been having these last few years.

Perfect. Thank you, guys.

Thank you.

Okay. Thank you very much. Our next question comes from Mr. Daniel Mora Ardila from Credicorp Capital. Please go ahead, sir.

Hi. Good morning and thank you for the presentation. I have just a couple of questions. The first one is, can you mention what will be the steps considering the expiration of the FCIC, the liquidity line provided by the Central Bank and the different effects on the accounts on the balance sheet and the financial results? This should resolve the negative performance of derivatives that is impacting the AII in 2023 or can we expect further impacts after the expiration of the FCIC? Thank you so much. That will be my first question.

Thank you for your question, Daniel. Regarding the maturity of the FCIC on our balance sheet and results, we have about CH$6 trillion in that facility, with roughly half maturing by the end of March and the other half by the end of June. You can expect that at least three quarters of the total amount will lead to a reduction in the balance. We already have more than half of that money in liquidity to cover the maturity of that liability, and we plan to increase that liquidity to at least three quarters of the total amount by the time it matures. This will result in assets and liabilities dropping by approximately 10% of the current balance sheet. In terms of ratios, this will reduce the denominator for NIM, thus lowering our NIM. As for NII, since most of that is already at market rates which are similar to what the liquidity and assets are yielding, the maturity of the FCIC will be non-material for us. Therefore, you shouldn’t expect a significant change in NII due to the maturity, but you might see an improvement in NII as rates decline, which is beneficial for us considering that liability and the balance sheet positioning. Overall, the maturity will have a minimal impact on NII, whether positive or negative, along with a reduction in the total balance sheet affecting various ratios related to total assets or liabilities.

Perfect. Thank you so much. But just to clarify the current negative position that you have on derivatives that is impacting the net interest margin should decrease with the expiration of the FCIC, right, because you have the swap to variable rates.

Actually, it will decrease and it’s decreasing as interest rates go down. So that’s the main factor for that negative to phase out or to disappear. I mean, like interest rates going down rather than the maturity itself.

Perfect. Thank you so much. And my second question is regarding the NPLs of the commercial segment. Even though you explained that SMEs that just represent 9% of the total portfolio are pushing this indicator up. Do you feel comfortable with the current performance? This is the normal levels of the SMEs considering the structural performance of the portfolio or should we expect an improvement in these figures given the improvement of the economy in the next year? What will be the normal level of the NPLs for the commercial segment?

Hello, Daniel. This is Cristian again. Regarding your question, we are noticing the impact on our commercial portfolio mainly in the upper segment of the SME market and the lower segment of the Middle Market. Specifically, we are seeing effects in three key sectors: agriculture, particularly in central Chile due to heavy rains linked to the El Niño phenomenon between July and September; hotels, restaurants, and casinos, which have faced challenges over the past four years; and the construction and real estate development sectors. These are the primary areas of concern. Other segments in various industries appear to be performing normally, given the current economic conditions. We anticipate some recovery, especially in the second half of 2024, likely related to the agricultural sector. However, this depends on further developments, and we are closely monitoring the situation in those specific industries.

Perfect. Thank you so much for the answer. Very clear.

Okay. Thank you very much. We will now be moving to Ms. Neha Agarwala from HSBC Global Research. Please go ahead, ma’am. Your line is open.

Hi. Thank you for taking my question. Just a quick one on your loan growth. We expect loan growth will still be mid-single-digit for the next year. But where do you think the loan growth is going to come from? If you can give us some color regarding the segmental growth, that would be very helpful. And my second question is on the policy rate, what is the risk in your view regarding rates actually not reaching 5.5 for next year, being higher than that? Is that a risk and what would be the impact of that on your bottomline, in your view? Thank you so much.

Hello, Neha. Thank you for your question. Regarding loan growth, I’d like to provide some insight into the mid-single-digit growth we anticipate. We believe that mortgage demand may decline somewhat as inflation is expected to decrease to around 3%. Additionally, in Chile and globally, long-term rates have risen significantly in recent months. Therefore, we expect mortgage demand to fall below the average growth in loans. Conversely, on the consumer side, the situation is different. With the pandemic’s liquidity starting to dissipate, individuals have an increased need for borrowing, and as rates decrease, we anticipate a positive response in consumer lending. This type of lending is more closely connected to short-term rates, which should encourage more loan demand, placing consumer lending on the higher end of growth. For SMEs, following the phase-out of the FOGAPE program, which has been a negative influence on that portfolio post-pandemic, we expect the SME segment to exceed average growth. When it comes to medium to large corporates, their growth will largely depend on the overall investment climate in the economy. We don’t foresee significant investment growth, so we believe they may align more closely with the mid-single-digit growth expectations for next year. I hope you can hear me.

Yeah. That was super clear. Thank you so much.

Okay. And so we are going to your second question regarding the risk or the path for monetary policy rates. And so, yeah, definitely having a terminal and an average rate for our base case scenario give us an average rate of around 6.5% for 2024. So the higher that average, the worse for us and the opposite; if it is lower, that’s why this guidance of NIMs for 2024 is such a large. I mean, we have talked about 3% to 3.5% and basically with our base case scenario, we should be like in the middle of that range for the NIMs for the year. And then you have that sensitivity; we should point it at 100 basis points higher should impact like 30 basis points that NIMs. I mean, so just in rough numbers, an average monetary policy rates of 7% should take us closer to 3% for the year, and an average closer to 6% should take us closer to the 3.5% NIMs for the year.

Okay. That’s super clear. And the ROE range is 17% to 19% for next year.

Actually, that’s the long-term target. We will…

Yeah.

Next year we will be moving towards that range. To be in that range or not will depend again on the path of the monetary policy rate.

Okay. Great. Thank you so much, Emiliano. Very helpful.

Thank you very much. Our next question comes from Mr. Ernesto Gabilondo from Bank of America. Please go ahead, sir. Your line is open.

Thank you. Hi. Good morning, Emiliano and Cristian. Thanks for taking my call. My question is just to follow up on the ROE expectations. So, can you hear me? No?

Yes. Now you can. Now we can. Actually, we have lost you.

Okay. Sorry. Yes. I can hear you.

Okay.

So I was saying that my question is a follow-up on the ROE. You were saying that you are expecting this medium ROE guidance of 17%, 19% in the medium term, but would it be reasonable to start getting to the low end of these medium-term guidance range in 2024? So for example, even if what you were mentioning in NIMs, now if you go to a level of 7% in the interest rates and NIMs at 3%, at that level, would it be reasonable to start getting into the 17% ROE or you will need to get more into the interest rate of 6% and a NIMs of 3.5% to start getting into the ROE of 17% next year?

Hi Ernesto, this is Cristian. We anticipate that the first half of the year will be somewhat weaker, particularly the first quarter, which is not expected to be as strong as the second half. To achieve the ROE levels you mentioned, we will likely need to attain NIMs around 3.5%, which could occur in some of the last quarters of the year, but not throughout the entire year.

Perfect. And then just a second question, can you remind us if you have still an excess in provision charges and where do you see your reserve coverage ratio for the next years?

Yes. So Ernesto, regarding the voluntary provisions, yeah, we still have like CH$295 billion on voluntary provisions; that’s the total balance. Remember that part of that will be used to cover the new regulation regarding provisioning for consumer loans. I mean, the new standard model that the regulator is proposing. I mean, there were news regarding that. I mean, they published like the second proposal or the second draft for consultation, which is, let’s say, softer than the first one. I mean, they were basically receiving the comment from the industry and the market, and so at the first draft, we were expecting an impact between like CH$100 billion or CH$150 billion in provisioning. Now we see that like much lower; I mean, like around CH$90 billion will be the impact. So, yes, I mean, we still have this almost CH$300 billion of voluntary provisions. A third of that will be used by 2025 to cover this new provisioning model for the consumer portfolio, and the rest is there basically to cope with, let’s say, potential part of the duration of our cost of risk or our NPLs.

One point of clarification is that our coverage will not be impacted by this new consumption measure. So no consumption provisioning measure will affect our coverage ratio for this.

Okay. So you expect to keep the same coverage ratio for the next years?

Yeah. Yeah. Yeah. We are prepared to keep it.

Perfect. Thanks.

Yeah. Mention not.

Thank you very much. Our final question today comes from Nicolas Riva from Bank of America. Please go ahead, sir.

Thanks very much, Emiliano and Cristian, for taking my questions. I have a question regarding your expected bond issuance in the international market for 2024. So you have a senior bond maturity in January 2025 for about $750 million. So I want to confirm if the idea would be to refinance that in the international market. And also if you were to come to the international market in 2024, if it would be specifically in the senior format given that you have already placed 81 capital with your parent company and especially also if you expect maybe additional dollar funding needs in 2024, given the expected pickup in economic and loan growth in Chile next year? Thanks.

Hello, Nicolas. Thank you for your question. Regarding the format, it will definitely be senior. We don’t plan on issuing any hybrids since we already have our 81s outstanding, and it is our group's policy to place hybrids, especially 81s, with the parent company. So it will indeed be in the senior format. As for the possibility of entering the public market in the U.S., we monitor that closely. While the credit markets and spreads in the U.S. are reasonable, the mathematics considering the basis swap to local currency shows that the falling markets abroad are about 100 basis points more expensive than the domestic market. The domestic market has lost some liquidity and depth in recent years, but it is still accessible. We have managed to issue substantial amounts over the past few quarters. I view this as a possibility, but not a certainty because other markets, such as the Swiss market and some Asian markets, may be more favorable than the U.S. However, the U.S. market offers size advantages that allow for larger issuances without much trouble. I believe this could happen next year, but it will depend on market conditions, our liquidity position, and loan growth progress.

Thank you for that clarification, Emiliano. I have a follow-up. You mentioned that there is currently a differential of about 100 basis points favoring local issuance over offshore issuance and then converting back to Chilean pesos, correct?

Factoring in all the costs associated with holding, when looking at a non-falling basis, it fluctuates daily due to the volatility of the basis swap. However, recently, we have observed a decrease in the basis swaps, which puts upward pressure on the synthetic cost of funding abroad. Okay. Thank you.

Okay. Thank you very much. We see no further questions at this point. I will pass the line back to the management team for concluding remarks.

So thank you all very much for taking the time to participate in today’s call. We look forward to speaking with you again soon.

Thank you very much. This concludes today’s conference call. We will now be closing the line. Thank you and good-bye.