Welcome to the Socket Mobile Q3 Management Conference Call. My name is Karen. I will be your operator for today's call. Before we begin, I'd like to remind everyone that this conference call may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities and Exchange Act of 1934 as amended. Such forward-looking statements include, but are not limited to, statements regarding mobile data collection and mobile data collection products, including details on timing, distribution and market acceptance of products and statements predicting the trends, sales and market conditions and opportunities in the markets in which Socket Mobile sells its products. Such statements involve risks and uncertainties and actual results could differ materially from the results anticipated in such forward-looking statements because of a number of factors, including, but not limited to, the risk that manufacture of Socket products may be delayed or not rolled out as predicted due to technological, market or financial factors, including the availability of product components and necessary working capital, the risk that market acceptance and sales opportunities may not happen as anticipated, the risk that Socket application partners and current distribution channels may choose not to distribute the products or may not be successful in doing so, the risk that acceptance of Socket's products and vertical application markets may not happen as anticipated, as well as other risks described in Socket's most recent Form 10-K and 10-Q reports filed with the Securities and Exchange Commission. Socket does not undertake any obligation to update any such forward-looking statements. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session. Please note that this conference is being recorded. I will now turn the call over to Kevin Mills. Kevin, you may begin.

Thank you, operator. Good afternoon, everyone, and thank you for joining us today. Revenue for the third quarter of 2020 was $4.1 million, a decrease of 17% over revenue of $5 million for the same quarter a year ago and an increase of 51% over a revenue of $2.7 million in Q2. Net income for the third quarter of 2020 is expected to be $424,000 or $0.07 per share compared to net income of $94,000 in the third quarter of 2019 and a net loss of $768,000 in Q2. I need to point out that Q3 may be impacted by adjustments to our goodwill, which is under review as part of our normal annual process. Should our auditor adjust our goodwill valuation, then these adjustments will have to run through the income statement, which would impact our net income numbers. In a more perfect world, the goodwill review would have been completed before today's announcement. But unfortunately, this annual review was not started in time, and therefore, could not be completed. We found it was important to proceed with the earnings call today, explain the situation, and clarify our net income numbers rather than postpone our call and cause confusion and uncertainty. The analysis is expected to be completed in the coming weeks and is expected to be fully updated in our 10-Q. We were pleased with our revenue growth in Q3. Retail-related sales primarily drove Q3’s revenue. Our product demand increased as economic restrictions were relaxed and retail activities resumed. In Q3, we also benefited from lower expenses. The actions we took to reduce our costs starting in late Q1 as the scale of the pandemic's economic impact came into focus were realized in Q3. Like many cost reduction efforts, some time is required between the action and its realization. Most of our cost savings are related to furloughs in July, reduced executive salaries, and delaying non-critical discretionary spending. However, we continue to invest in critical projects. We got to market our new DuraSled for the XCover Pro, our new medical-grade scanners, and we continue to invest in our contactless reader, the S550. We also strengthened our balance sheet in Q3 by $1.5 million through convertible debt financing. Our positive results and cost reduction actions allowed us to navigate the last two quarters well and put us in a much stronger financial position. Strengthening our financial position during Q3 was very important, as we feel the pandemic and the associated economic impact are far from over. We are entering Q4 and the winter in much better shape from a financial perspective, but still believe there's a significant economic impact ahead. We have operated for six months under these trying conditions. We better understand how impacts demand. We have taken cost reduction actions. We have put ourselves in good shape to survive and emerge as a stronger company, as we continue to make progress on our new products. We expect the winter to be tough, but feel we are putting ourselves in a position to benefit from the economic rebound we expect in 2021. With that said, I'd now like to turn the call over to Lynn Zhao, Socket's Chief Financial Officer. Lynn?

Thanks, Kevin. As Kevin mentioned, as well as disclosed in our earnings release, we ran out of time to complete the annual review of the goodwill impairment before today's release. We apologize for this analysis not being completed earlier, and I would like to remind everyone to keep this in mind when reading our financials. Our gross margin on revenue for the 3 and 9-month period ended September 30, 2020, was 55% and 53%, respectively, compared to gross margin on revenue of 53% and 52%, respectively, for the corresponding periods in 2019. The increase in our margins is partially attributed to the reduction of manufacturing overhead, which is part of the cost-saving plan that was implemented. The cost-saving plan also contributed to the operating expense reduction. For Q3, the operating expenses were $1.8 million, a decrease of 27% compared to the same quarter a year ago and a decrease of 16% sequentially from Q2. Operating expenses for the 9 months were $6.3 million, a decrease of 13% compared to $7.3 million for the same period a year ago. EBITDA was $725,000 in Q3 compared to $378,000 in the same quarter a year ago and a negative $488,000 in Q2. In April, we received loan proceeds of $1.06 million under the SBA Paycheck Protection Program. The loan was primarily used to cover payroll costs, rent, and utility costs during the 8-week period from April 20th through June 12. We believe we qualified for the loan forgiveness and that more than 80% of the loan is likely to be forgiven. The mechanism to apply for the loan forgiveness was not available to us until October, and therefore, we included the entire loan amount as debt in Q3. We applied for the loan forgiveness last week. Whatever amount is forgiven will be treated as other income in that period, hopefully, in Q4. The remaining portion of the loan will carry a 2-year term at a fixed annual rate of 1%. At the end of September, the balance of our cash was $1.8 million, and our total debt was $2.5 million, consisting of the PPP loan and the convertible note financing that was completed on August 31st. Now I will turn the call over to the operator for your questions.

[Operator Instructions]. And we do have our first question from Allan Ryan, a Private Investor.

Thank you, operator. Thank you, Kevin. I thought you did a really great job controlling costs and generating a profit under the circumstances. Kevin, two things. Can you talk about what was right during the quarter and what still isn't right and/or customers, and what business you seem to be making the most headway in, and where do you have a lot of progress to still make and get back to levels you're looking at?

Thanks, Al. So I think in the quarter, we saw two things happening. We saw better demand from retail. And we also saw some of our distributors bringing their stocking levels back up to a more normal level. In Q2, we had actually sold out $3.2 million of product, but we only sold in around $2.7 million, which we reported. In Q3, we sold out $3.7 million, up about $500,000, but our distributors restocked deliveries. So that's kind of balanced the two quarters out. The other thing we saw is demand in retail was still in the 75% range. I think as people are forced to deal with the COVID situation, the requirements for portable or highly mobile cash registers, particularly Apple iPad-centric ones, are actually greater. I still think that overall, we're suffering quite a bit in terms of that segment. We've been working hard to shift more towards transportation and logistics, and we've done a number of things that we believe will help us long-term in that category, but that work is still ahead of us, and we would expect to see improvements in non-retail categories starting in Q4, but generally going into 2021. I think we've done a lot of work on the S550. We will be making some announcements about that in the near future. I think this will also generate a lot of interest, as well as strength in our prospects for 2021.

So you find that -- were you generating business pretty comparable with customers like you had before, whether it's Ingram, Shopify, or whoever?

Yes. I think the demand was driven by the usual suspects, Shopify, Square, ShopKeep, the point-of-sale providers. So we did see a little bit more from commercial services, etc. But obviously, all our product flows through the Ingrams of the world. So they appear as our customers before they buy the product, but they are not really driving the demand. The demand was very much in line with what we've seen pre-COVID, at slightly lower levels, obviously, generally in the same trend and direction.

On the question of goodwill, I mean, I know they haven't -- they got started late. But frankly, looking at the criteria you use to make any impairment adjustment and what was done in September and looking at your outlook, it doesn't seem like -- if it is, this should be a minor impairment, not that affects any, other than the P&L, that’s a non-cash item. But where does that goodwill come from? It's been a long time; how does that come up?

It came from an acquisition we made in 2000, a lot of it, and it has been adjusted over the years. I think the situation we found this year is that the analysis was not complete. We're not trying to preempt or change or interfere with the analysis. It's just that it wasn't complete. And therefore, we wanted to point out that it's not complete. Obviously, if there are adjustments, we will have to deal with that. It goes through the income statement. And therefore, it would impact the numbers we reported. But I think as you correctly point out, this is a non-cash item and really doesn't impact the day-to-day running of the business.

I presume they probably wanted to see how this quarter was because that would give them some ammunition if they weren’t going to require any amortization?

Yes. We're not -- I don't think we're in a good position to -- the auditors need to be independent as much as possible. Therefore, we have to rely on their results and not interfere before judgment. So we're happy with whatever they do, but it wasn't done, so we couldn't actually put it in the past tense, if you will, prior to the call today.

[Operator Instructions] And I'm showing that there are no questions in queue.

Okay. Thank you, operator. So I'd like to thank everyone for participating in today's call. I would also like to take the opportunity to thank our employees for their continued commitment and hard work and our business partners for their support. We look forward to a healthier 2021. Thank you.

Thank you, ladies and gentlemen. This concludes today's conference. Thank you for participating. You may now disconnect.