Ladies and gentlemen, greetings, and welcome to the Spok Holdings First Quarter 2024 Earnings Conference Call. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Al Galgano. Please go ahead.

Hello, everyone, and welcome to Spok Holdings' First Quarter 2024 Earnings Call. I am joined today by Vince Kelly, Chief Executive Officer; Mike Wallace, President of Spok, Inc. and Chief Operating Officer; and Calvin Rice, Chief Financial Officer. I want to remind everyone that today's conference call may include forward-looking statements that are subject to risks and uncertainties relating to Spok's future financial and business performance. Such statements may include estimates of revenue, expenses and income, as well as other predictive statements or plans, which are dependent upon future events or conditions. These statements represent the company's estimates only on the date of this conference call and are not intended to give any assurance as to actual future results. Spok's actual results could differ materially from those anticipated in these forward-looking statements. Although these statements are based upon assumptions that the company believes to be reasonable, they are subject to risks and uncertainties. Please review the Risk Factors section related to our operations and the business environment, which are contained on our first quarter 2024 Form 10-Q and related documents filed with the Securities and Exchange Commission. Please note that Spok assumes no obligation to update any forward-looking statements from past or present filings and conference calls. With that, I will turn the call over to Vince Kelly. Vince?

Thank you, Al, and good afternoon, everyone. Thank you for joining us for our first quarter 2024 earnings call. I'm very proud of the strong performance our team was able to deliver in the first quarter, and I believe these results position us well for the remainder of the year. We've gotten off to a great start, and we are maintaining that momentum. Let me also take this opportunity right upfront to remind everyone that our mission remains solidly unchanged, that is, to generate cash and return capital to shareholders over the long term, while responsibly investing in and growing our business. As we've demonstrated with our performance over these last 2 years, we believe we are on a sustainable path to doing so and that our cash flow is on a path to grow into our current dividend level and cover it in full on an annual basis. That's our job and our primary focus. Returning capital to shareholders is our legacy, and we feel good about executing a strategy we believe in and that we have had a lot of historical success with. Today, we'll share with you an update on how our strategic business plan is progressing in support of this goal, as well as our financial results for the quarter. I'll start by reviewing the agenda for today's call. The order is going to be as follows. We'll begin by providing a review of our company performance for the quarter. I'll then turn the call over to Michael Wallace, our President and Chief Operating Officer, to review some of our quarterly sales highlights. Then our Chief Financial Officer, Calvin Rice, will review our first quarter financial highlights and financial guidance for 2024. I'll then wrap up the call and open it up for your questions. As I said upfront, we're proud of what the Spok team has been able to accomplish in the first quarter and believe our results provide a solid springboard for the year ahead. First quarter highlights include: a more than 5% year-over-year growth in total revenues, driven by a more than 15% growth in software revenues; strong year-over-year increases in net income and adjusted EBITDA levels; a 39% year-over-year increase in software operations bookings, Spok's second highest first quarter bookings level in our history; year-over-year growth in all categories of software revenue, including maintenance, license, professional services and hardware; improved wireless trends as net unit churn again dropped below 2% from the prior quarter; continued expansion of our wireless average revenue per unit, further reflecting the impact of prior pricing actions and sales of our encrypted HIPAA-compliant alphanumeric GenA pager. And we were able to accomplish all of this while continuing to invest in our products and infrastructure. In short, I believe Spok is doing an excellent job of balancing our goal of returning cash to our stockholders with those investments in order to fuel future growth. In the first quarter of 2024, we generated over $7.5 million of adjusted EBITDA, which more than covered the $6.3 million we returned to our stockholders. However, at the same time, we increased our first quarter research and development investment in our products by $0.5 million or 18.4% on a year-over-year basis and believe we're on track to invest approximately $11 million in product research and development expenses in 2024. We believe this investment will fuel future software revenue growth and our extensive experience selling and operating our established communication solutions will create significant value for stockholders by maximizing revenue and cash flow generation. As I mentioned, Spok has a proud legacy of creating stockholder value through free cash flow generation, and we intend to continue this track record. In fact, over the last 20 years, Spok has returned a total of more than $680 million to our stockholders, either through our regular quarterly dividend, special dividends or share repurchases. When you take into consideration our current cash balance, distributions to stockholders, share repurchases, debt repayments and acquisitions, since our inception, Spok has generated over $1 billion of free cash flow. Our focus on maximizing cash over the long term supports the 4 major tenets of our strategy. Those are: number one, continued investment in our wireless and software solutions; number 2, growing our revenue base; number 3, continued disciplined expense management; and number 4, a stockholder-friendly capital allocation plan. Going forward, we believe our extensive experience selling and operating our established communication solutions and world-class customer base will create a significant value for stockholders through solid revenue growth, disciplined expense management and further cash flow generation. Before I turn the call over to Mike, let me take a moment to review what I think is a tremendous recognition that we received right at the end of the first quarter and a major accomplishment by the entire Spok team. For the seventh consecutive year, in a survey of healthcare industry clients by Black Book Market Research on top-rated clinical communications platforms, Spok received the #1 overall survey rank. We're honored by the unwavering trust our healthcare clients have placed on Spok as their go-to partner for clinical communications. The achievement of securing the top position for 7 consecutive years underscores our commitment to delivering critical communication technology that enhances hospital and health system communication, which ultimately enhances patient care and safety. In that survey, Spok received the highest honors for customer satisfaction in 12 of the 18 copyrighted key performance indicators Black Book Research measures, including strategic alignment of client goals, innovation, breadth of offerings, account management support and customer care, and best-of-breed technology and process improvement. We're particularly honored by this recognition because the research is truly independent. And unlike other rating programs, no participation or subscriber fees are involved. We believe that honors such as these are indicative of the strong industry reputation that we have built.

Thanks, Vince, and thank you, everyone, for joining us this afternoon. As Vince pointed out, it was a very strong quarter, and we made tremendous progress in a number of key performance areas. Yet, amidst all the progress in creating a solid financial platform and shareholder-friendly capital allocation strategy, we remain true to our mission of being a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. And Spok enables smarter, faster clinical communications to our customers. We have over 2,200 healthcare facilities as customers, representing the who's who of hospitals in the United States. We have built our solutions over many years and have longstanding valuable customer relationships. This is coupled with the financial strength that over 80% of our revenue is recurring in nature, and we are a company with no debt, which provides us significant flexibility. In the first quarter, our $7.9 million of software operations bookings included 19 6-figure customer contracts, sustaining the momentum that we saw last year. Most impressively, that included 4 multi-year engagements. And those 6-figure contracts had an average contract size that was up nearly 40% from the prior quarter. We are extremely pleased with this start to 2024. Let me take a few minutes to highlight a few of the customer engagements that we signed last quarter. The FirstHealth System serves more than 1.4 million patients and 200,000 health plan members, covering an extensive area of 250,000 square miles. This rural health organization sends over 120,000 messages and handles more than 3,000 codes per month using Spok solutions. Through this multi-year commitment, they benefit from 3 years of steady budgeting, upgrades, a new test system, value-added services and the flexibility to adopt upgrades as required for CTI dependencies and desired feature functionality enhancements. Next, we secured another contract with a customer who has been with Spok for almost 20 years. This customer operates across 6 hospitals with a workforce exceeding 10,000 employees. They use the Spok Care Connect platform to initiate nearly 400,000 codes annually, dispatching approximately 6 million messages or pages, and oversees nearly 3,000 on-call groups per year. Our multi-year engagement with this health system includes Spok Smart Suite upgrades, Spok Smart Suite Console licenses, e.Notify, Messenger and Spok Mobile usage for the organization's 7,000 licenses. As an existing Spok customer, the health system also opted for 2 value-added services, data integrity and workflow analysis, which will help our partner derive maximum value from their Spok solutions. Another customer contract is with a longstanding Spok partner of over 20 years to support their clinical communication needs across the organization's growing enterprise. This health system covers about 80 specialties to more than 100,000 hospitalized patients, nearly 370,000 emergency room cases, and oversees approximately 3 million outpatient visits per year. As a Spok Console client, this multi-year engagement encompasses extensive use of the Spok Care Connect platform, including Spok Console, web directory, Spok Mobile, encrypted paging, Messenger, e.Notify and EHR-ADT integration with Epic, which will expand to a new state-of-the-art facility opening next year. Additionally, this agreement includes 2 of our value-added services. And last, we executed a strategic 3-year agreement, focusing on the expansion and optimization of a customer's Spok Care Connect environment. Their flagship hospital has over 24,000 employees, staffing more than 1,400 beds. Our partnership includes MediCall console upgrades; the expansion of the health system's all-in-one device initiative, powered by Spok Mobile, to a total of 2,000 users; and our AI-powered interactive voice response system, Spok Voice Connect. In addition, this customer also opted for various value-added services to help them drive maximum value from our solutions. On a final note, I would also like to highlight our successful participation in the HIMSS24 Conference in March. There, we showcased our top-rated clinical communication platform. Spok solution experts also demonstrated the power of the new Spok Care Connect hosted solution and the new reporting dashboards and user capabilities of Spok Messenger. The event attracted more than 10,000 healthcare leaders from around the globe. We were very pleased with the customer, prospect and partner meetings we participated in at this year's conference. Events such as these are critical to our success as they provide a referral source for further growth to our sales pipeline.

Thanks, Mike, and good afternoon, everyone. I would now like to take a few minutes and provide a recap of our first quarter 2024 financial performance, which we reported today. I encourage you to review our 10-Q when filed, as it includes significantly more information about our business operations and financial performance than we will cover on this call. Turning to our income statement, in the first quarter of 2024, GAAP net income totaled $4.2 million or $0.21 per diluted share, compared to net income of $3.1 million or $0.15 per diluted share in 2023. For the first quarter of 2024, total GAAP revenue was $34.9 million, up from prior quarter revenue of $34 million and compared to revenue of $33.2 million in the first quarter of 2023. The Revenue for the quarter consisted of wireless revenue of $18.6 million, which was down 2.3% from the prior year, and software revenue of $16.3 million, up 15.3% from last year. With respect to wireless revenue, we saw improvement in quarterly net unit churn at 1.6% in the first quarter, down from 2.5% in the prior quarter, and a $0.30 increase in ARPU or 4% from the prior year. The increase in ARPU was primarily driven by the success of our pricing actions undertaken in late 2023 and, to a lesser extent, continued sales of our new GenA pager. While we believe the demand for our wireless services will continue to decline on a secular basis, as reflected in our declining pager units in service, we are hopeful that our focus on pricing and other initiatives like the GenA pager will continue to further offset revenue loss through pager unit decline. Turning to first quarter software revenue, maintenance revenue totaled $9.3 million and was up from the prior year quarter by approximately 3.8%. Given the nature of maintenance revenue, higher license sales will work through revenue on a lagging basis, and we are beginning to see the positive impact on maintenance revenue from software operations bookings levels over the past several quarters. Professional services revenue was a healthy $4 million versus $3.2 million in the first quarter of 2023. Much of this was driven by an increase in personnel in the second half of 2023 and continuing into the first quarter with 16 additional hires over the last 9 months. As software operations bookings continue to expand, we expect an ongoing need to increase services personnel to maintain pace with our growth in the professional services backlog. We generally expect new personnel to be fully billable in roughly 3 months from the time they are hired. So there's some margin impact in the very short term, but nothing that would present a meaningful impact on a calendar year basis. License and hardware revenue totaled $3 million, up from $2 million in the same period of 2023. Again, this results from the strong levels of software operations bookings we continue to see. First quarter adjusted operating expenses, which excludes depreciation, accretion, and severance and restructuring costs, totaled $28.5 million in the first quarter compared to $27.2 million in the prior year period. While year-over-year expenses were up $1.3 million, nearly half of the increase was due to about $0.6 million increase in Spok's cost of revenue, primarily due to the aforementioned hiring and services and directly related to the $2.2 million increase in software revenue. The remainder was driven by increased investment in our software products through research and development, as well as selling and marketing. Adjusted EBITDA totaled $7.5 million, a 9.2% increase from adjusted EBITDA in the same quarter of 2023, a reflection of our strong top line results to begin the year. I'd also like to address our cash balances, which were just over $23 million at the end of the first quarter. As we have mentioned in the past, cash disbursements in the first quarter are traditionally the peak of what we experience in a given calendar year, and this quarter was no different. Based on our current outlook, we fully expect to exit 2024 with cash balances substantially higher than where we ended the first quarter. On a final note, as you've probably already seen in today's press release, based on our performance in the first quarter, we are reiterating our financial guidance for 2024. This year, we expect total revenue to range from $136 million to $144 million, with wireless revenue ranging between $72 million to $75 million and software revenue ranging between $64 million to $69 million, and adjusted EBITDA to range from $27.5 million to $32.5 million.

Thank you very much, Calvin. Before I open the call up to your questions, I'd like to again point out how proud I am of the strong performance our team was able to deliver in the first quarter and believe these results position us well for the remainder of the year. We believe we're in a great spot to grow our franchise, while returning capital to our shareholders. We have a long-term organic growth engine in our software solutions through Spok Care Connect, and we maintain a source of strong recurring revenue in our wireless service line. We run the largest paging offering in the world, integrated with our software operations, and we have enhanced our paging platform and user devices to serve our core healthcare customer base. We believe, with these 2 assets going for us, our best financial results are ahead of us and Spok's future is bright. We appreciate your support and interest in Spok, and we look forward to updating everyone again next quarter when we report second quarter results in July. Thank you very much for joining us and have a great day. Operator, you may now open the call for questions.

Our first question is from Eric Martinuzzi with Lake Street Capital.

Congratulations on a successful start to the year. I wanted to begin the questions by highlighting your impressive software bookings number, which showed a 39% growth. While it's important not to get overly enthusiastic about any single quarter, that $7.9 million figure is notable as it represents the second highest Q1 in the company's history. Looking at the bigger picture, are we still expecting double-digit growth for the full year in terms of software bookings?

That would be yes. And it's okay to get a little bit excited, Eric.

Yes. As far as the pipeline goes there, was this just kind of we had a confluence of large deals coming in? Or is there something else behind it?

The pipeline continues to grow. One of the things that's really helping us this year is, we've put a lot of investment and time now since the pivot into our roadmap, and we've been giving previews of our roadmap and the functionality that we're adding to our solutions to our customers, and they're buying it. And our sales team is hitting it out of the park right now, had a fantastic first quarter, and April was phenomenal. So you never know what May and June and the rest of the year are going to bring, but we've gotten off to a strong start. The first 4 months are incredibly strong compared to the first 4 months last year. Now, having said that, you'll recall that in the second quarter last year, we had one big, gigantic, colossal $5 million deal, which really bumped the second quarter numbers way up. And so, we could always get another one of those big deals. We did pull a pretty good-sized deal into April. But right now, just to be honest, I don't have a $5 million single deal in the target right now. But I think we're going to end up having a pretty good second quarter as well.

Eric, it's Mike. I want to add one detail to that. The first quarter was very positive; we didn't have one of those really large deals. Instead, we secured 19 six-figure deals, with the largest being around $600,000 or $700,000. We are consistently achieving smaller wins, which I believe points to a strong outlook for the remainder of the year as we're executing the fundamentals exceptionally well.

You mentioned in the press release the slight increase in R&D spending. Can you clarify where that investment is directed? Is it going toward the contact center, or is some of it allocated to the wireless product? What kind of increase can we expect?

Primarily going to our operator console and also our alerting solution, which we call Messenger, which does kind of clinical alerting out there. But it's a lot to do with the operator console and bringing new functionality to it.

Okay. I assume this is feedback from customers and just working through a punch list.

Absolutely.

Okay. All right. And then, the cash, as Calvin mentioned, you talked about it stepping down here in Q1. That's great to see. I know on a trailing 12 months basis is really more how you like to look at it, and it was around a little over 7% for the 12-month period ending Q1. What is that expectation, the full year outlook? What's the expectation for the full year churn?

Yes. I would say that our expectation is consistent with what we've been saying. We saw that drop quite significantly in the first quarter. I can tell you here for the first month of the second quarter that we are very pleased with those results, and I would expect it to drop from what we saw in Q1. So, still in line with what we've been saying. I expect to return to the mean in the 4% to 5% kind of range on an annualized basis.

Got it. All right. Well, congrats and good luck for the rest of the year.

As there are no further questions, I would now hand the conference over to Vincent Kelly for his closing comments.

Okay, everyone, well, thank you very much for your support and for joining us this evening. It does conclude today's teleconference. We look forward to speaking with you in July when we report our second quarter numbers. Everyone, have a nice evening.

Ladies and gentlemen, that concludes today's conference. Thank you for your participation. You may now disconnect your lines.