TaskUs, Inc 10-Q for FY2026 Q3
TaskUs, Inc. (TASK)
10-Q
2026-11-05
For: 2026-09-30
View Original
Added on
November 05, 2026
About this 10-Q
TaskUs, Inc filed this 10-Q on November 5, 2026, covering the quarter ended September 30, 2026 (FY2026 Q3).
TaskUs reported nine-month service revenue of $929.9 million, up 6.8%, while Adjusted EBITDA fell 6.6% to $175.3 million and net income edged down to $72.5 million. AI summary
Headline figures
Quarter ended September 30, 2026, as reported in this filing, compared with the same period a year earlier where the filing states it.
- Revenue
- $314.75M
- up 5.4% from $298.71M a year earlier
- Net income
- $26.22M
- down 16.4% from net income of $31.38M a year earlier
- Diluted EPS
- $0.28
- down 17.6% from $0.34 a year earlier
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
_______________________
FORM 10-Q
_______________________
(Mark One)
| QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 | |||||
For the quarterly period ended September 30, 2026
or
| TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 | |||||
For the transition period from_____________to______________
Commission File Number: 001-40482
_______________________
(Exact name of registrant as specified in its charter)
_______________________
| (State or other jurisdiction of incorporation or organization) | (I.R.S. Employer Identification No.) | ||||
| (Address of principal executive offices) | (Zip Code) | ||||
(888 ) 400-8275
(Registrant’s telephone number, including area code)
N/A
(Former name, former address and former fiscal year, if changed since last report)
_______________________
Securities registered pursuant to Section 12(b) of the Act:
| Title of each class | Trading Symbol(s) | Name of each exchange on which registered | ||||||||||||
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. x Yes o No
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). x Yes o No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
| Large accelerated filer | o | ☑ | ||||||||||||
| Non-accelerated filer | o | Smaller reporting company | ||||||||||||
| Emerging growth company | ||||||||||||||
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). o Yes x No
As of October 30, 2026, the number of shares outstanding of the registrant’s common stock was as follows: Class A common stock, par value $0.01 per share: 36,698,979 ; Class B common stock, par value $0.01 per share: 55,032,694 .
TASKUS, INC.
Quarterly Report on Form 10-Q
For Quarterly Period Ended September 30, 2026
Table of Contents
| Page No. | ||||||||
CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS
This Quarterly Report on Form 10-Q (this "Quarterly Report") contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements, which may also be contained in our other filing under Section 27A of the Securities Act of 1933, as amended (the "Securities Act"), and Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act"), involve certain known and unknown risks and uncertainties. Forward-looking statements include all statements that are not historical facts. In some cases, you can identify these forward-looking statements by the use of words such as "outlook," "believes," "expects," "potential," "continues," "may," "will," "should," "could," "seeks," "predicts," "intends," "trends," "plans," "estimates," "anticipates," "position us," or the negative version of these words or other comparable words. Such forward-looking statements are subject to various risks and uncertainties. Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date the statement was made. We assume no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.
Our actual results may differ significantly from any results expressed or implied by any forward-looking statements. A summary of the principal risk factors that might cause our actual results to differ from our forward-looking statements is set forth below. The following list is only a summary of the principal risks that may materially adversely affect our business, financial condition and results of operations; these factors should not be construed as exhaustive and should be read in conjunction with the other cautionary statements that are included in this Quarterly Report and the Company's other filings with the Securities and Exchange Commission (the "SEC"), and the more complete discussion of the risk factors we face, which are set forth under Part I, Item 1A, "Risk Factors" in our Annual Report on Form 10-K for the year ended December 31, 2025 (our "Annual Report"), as filed with the SEC, as such risk factors may be further updated from time to time in our periodic filings with the SEC, which are accessible on the SEC’s website at www.sec.gov. Such risks and uncertainties include, but are not limited to, the following:
•Our business is dependent on key clients, and the loss of a key client could have an adverse effect on our business, financial condition or results of operations.
•Our clients may terminate contracts before completion or choose not to renew contracts and a loss of business or non-payment from clients could materially affect our results of operations.
•We may fail to cost-effectively acquire and retain new clients, which would adversely affect our business, financial condition or results of operations.
•If we provide inadequate service or cause disruptions in our clients’ businesses, or if we fail to comply with the quality standards required by our clients under our agreements, it could result in significant costs to us, the loss of our clients and damage to our corporate reputation.
•Our business prospects will suffer if we are unable to continue to anticipate our clients’ needs by adapting to market and technology trends, investing in technology as it develops, and adapting our services and solutions to changes in technology and client expectations.
•Increased adoption and utilization of artificial intelligence (“AI”), including Generative AI and Agentic AI, by our clients or us, or our failure to appropriately incorporate AI into our operations could adversely affect our business, reputation, or financial results.
•Unauthorized or improper disclosure of personal or other sensitive information, or security breaches and incidents, whether inadvertent or purposeful, including as the result of a cyber-attack, could result in liability and harm our reputation, each of which could adversely affect our business, financial condition, results of operations and prospects.
•Trust & Safety, including content moderation and monitoring services, is a meaningful portion of our business. The long term impacts on the mental health and well-being of our employees doing this work are unknown. This work may lead to stress disorders and may create liabilities for us. This work is also subject to significant press and regulatory scrutiny. As a result, we may be subject to negative publicity or liability, or face difficulties recruiting and retaining employees, any of which could have an adverse effect on our reputation, business, financial condition or results of operations.
•Our failure to detect and deter criminal or fraudulent activities or other misconduct by our employees, or third parties such as contractors and consultants that may have access to our data, could result in loss of trust from our clients and negative publicity, which would have an adverse effect on our business, financial condition or results of operations.
•Global economic and political conditions, especially in the social media and meal delivery and transport industries from which we generate significant revenue, could adversely affect our business, financial condition, results of operations or prospects.
•Our indebtedness and debt service obligations following our March 2026 refinancing.
•Our business is heavily dependent upon our international operations, particularly in the Philippines and India, and any disruption to those operations would adversely affect us.
•Our business is subject to a variety of state, federal and international laws, including those related to data privacy and security, and we or our clients may be subject to regulations related to the processing of certain types of personal and sensitive information. These laws impose strict requirements on the collection, storage and sharing of personal and sensitive data. Non-compliance by us or our clients could result in legal consequences, including fines, penalties and reputational damage. Additionally, breaches of regulatory requirements could result in litigation, increased scrutiny from regulatory bodies, and loss of customer trust, all of which may adversely affect our business, financial condition, operational results and long-term prospects.
•Fluctuations against the U.S. dollar in the local currencies in the countries in which we operate could have a material effect on our business, financial condition or results of operations.
•Our business depends on a strong brand and corporate reputation, and if we are not able to maintain and enhance our brand, our ability to maintain and expand our client base will be impaired and our business, financial condition and results of operations will be adversely affected.
•Pricing pressure may reduce our revenue or gross profits and adversely affect our business, financial condition or results of operations.
•Our business, financial condition and results of operations have been, and could in the future be, adversely affected by volatile, unfavorable or uncertain economic and political conditions, particularly in the markets in which our clients and operations are concentrated, and the effects of these conditions on our clients’ businesses.
•The success of our business depends on our senior management and key employees.
•Increases in employee expenses as well as changes to labor laws could reduce our profit margin.
•We may fail to attract, hire, train and retain sufficient numbers of skilled employees in a timely fashion at our sites to support our operations, which could have a material adverse effect on our business, financial condition, results of operations and prospects.
•We may face difficulties as we expand our operations into countries or industries in which we have no prior operating experience and in which we may be subject to increased business, economic and regulatory risks that could impact our business, financial condition or results of operations.
•Our business relies heavily on owned and third-party technology and computer systems, which subjects us to various uncertainties.
•Our profitability will suffer if we are not able to maintain asset utilization levels, price appropriately and control our costs.
•Our Sponsor and our Co-Founders control us and their interests may conflict with ours or yours in the future.
•The dual class structure of our common stock has the effect of concentrating voting control with those stockholders who held our common stock prior to the completion of our June 2021 initial public offering (“IPO”), and it may depress the trading price of our Class A common stock.
•The market price of shares of our Class A common stock has been, and may continue to be, volatile and may decline regardless of our operating performance, which could cause the value of your investment to decline.
We urge you to carefully consider the foregoing summary together with the risks discussed under "Risk Factors" in the Annual Report, and in Part I, Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations in this Quarterly Report.
1
WEBSITE AND SOCIAL MEDIA DISCLOSURE
We use our website (www.taskus.com) and our social media outlets, such as Facebook, Instagram, LinkedIn, YouTube, X and TikTok as channels of distribution of Company information. In addition, our Chief Executive Officer, Bryce Maddock, and Chief Financial Officer, Rishabh Khemka, may post information regarding the Company on their personal LinkedIn profiles (https://www.linkedin.com/in/brycemaddock and https://www.linkedin.com/in/rishabh-khemka-3060032a). The information we post through these channels may be deemed material. Financial and other important information regarding the Company is routinely posted on and accessible through the Company’s website at ir.taskus.com, its Facebook page at facebook.com/taskus/, its Instagram page at instagram.com/taskus/, its LinkedIn page at linkedin.com/company/taskus/, its YouTube account at youtube.com/@taskus, its X account at x.com/taskus and its TikTok account at tiktok.com/@taskusph. Accordingly, investors should monitor these channels, in addition to following our press releases, SEC filings and public conference calls and webcasts. In addition, you may automatically receive email alerts and other information about the Company when you enroll your email address by visiting the “Shareholder Resources—Email Alerts” section of our investor relations website at ir.taskus.com. The contents of our website and social media channels are not, however, a part of this Quarterly Report.
2
PART I — FINANCIAL INFORMATION
Item 1. Financial Statements
TASKUS, INC.
Unaudited Condensed Consolidated Balance Sheets
(in thousands, except share data)
| September 30, 2026 | December 31, 2025 | ||||||||||
| Assets | |||||||||||
| Current assets: | |||||||||||
| Cash and cash equivalents | $ | $ | |||||||||
Accounts receivable, net of allowance for credit losses of $ | |||||||||||
| Income tax receivable | |||||||||||
| Prepaid expenses and other current assets | |||||||||||
| Total current assets | |||||||||||
| Noncurrent assets: | |||||||||||
| Property and equipment, net | |||||||||||
| Operating lease right-of-use assets | |||||||||||
| Deferred tax assets | |||||||||||
| Intangibles | |||||||||||
| Goodwill | |||||||||||
| Other noncurrent assets | |||||||||||
| Total noncurrent assets | |||||||||||
| Total assets | $ | $ | |||||||||
| Liabilities and Shareholders’ Equity | |||||||||||
| Liabilities: | |||||||||||
| Current liabilities: | |||||||||||
| Accounts payable and accrued liabilities | $ | $ | |||||||||
| Accrued payroll and employee-related liabilities | |||||||||||
| Current portion of debt | |||||||||||
| Current portion of operating lease liabilities | |||||||||||
| Current portion of income tax payable | |||||||||||
| Deferred revenue | |||||||||||
| Total current liabilities | |||||||||||
| Noncurrent liabilities: | |||||||||||
| Income tax payable | |||||||||||
| Long-term debt | |||||||||||
| Operating lease liabilities | |||||||||||
| Accrued payroll and employee-related liabilities | |||||||||||
| Deferred tax liabilities | |||||||||||
| Other noncurrent liabilities | |||||||||||
| Total noncurrent liabilities | |||||||||||
| Total liabilities | |||||||||||
| Commitments and Contingencies (See Note 9) | |||||||||||
| Shareholders’ equity: | |||||||||||
Class A common stock, $ | |||||||||||
Class B convertible common stock, $ | |||||||||||
| Additional paid-in capital | |||||||||||
| Retained earnings (Accumulated deficit) | ( | ||||||||||
| Accumulated other comprehensive loss | ( | ( | |||||||||
Treasury stock, at cost. | ( | ( | |||||||||
| Total shareholders’ equity | |||||||||||
| Total liabilities and shareholders’ equity | $ | $ | |||||||||
See accompanying notes to unaudited condensed consolidated financial statements.
3
TASKUS, INC.
Unaudited Condensed Consolidated Statements of Income
(in thousands, except share and per share data)
| Three months ended September 30, | Nine months ended September 30, | ||||||||||||||||||||||
| 2026 | 2025 | 2026 | 2025 | ||||||||||||||||||||
| $ | $ | $ | $ | ||||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||
| Cost of services | |||||||||||||||||||||||
| Selling, general and administrative expense | |||||||||||||||||||||||
| Depreciation | |||||||||||||||||||||||
| Amortization of intangible assets | |||||||||||||||||||||||
| Loss (gain) on disposal of assets | ( | ||||||||||||||||||||||
| Total operating expenses | |||||||||||||||||||||||
| Operating income | |||||||||||||||||||||||
| Other income, net | ( | ( | ( | ( | |||||||||||||||||||
| Financing expenses | |||||||||||||||||||||||
| Income before income taxes | |||||||||||||||||||||||
| Provision for income taxes | |||||||||||||||||||||||
| Net income | $ | $ | $ | $ | |||||||||||||||||||
| Net income per common share: | |||||||||||||||||||||||
| Basic | $ | $ | $ | $ | |||||||||||||||||||
| Diluted | $ | $ | $ | $ | |||||||||||||||||||
| Weighted-average number of common shares outstanding: | |||||||||||||||||||||||
| Basic | |||||||||||||||||||||||
| Diluted | |||||||||||||||||||||||
See accompanying notes to unaudited condensed consolidated financial statements.
4
TASKUS, INC.
Unaudited Condensed Consolidated Statements of Comprehensive Income
(in thousands)
| Three months ended September 30, | Nine months ended September 30, | ||||||||||||||||||||||
| 2026 | 2025 | 2026 | 2025 | ||||||||||||||||||||
| Net income | $ | $ | $ | $ | |||||||||||||||||||
| Unrealized gain (loss) on derivative contracts, net | ( | ( | |||||||||||||||||||||
| Retirement benefit reserves, net | ( | ( | ( | ||||||||||||||||||||
| Foreign currency translation adjustments | ( | ( | ( | ||||||||||||||||||||
| Comprehensive income | $ | $ | $ | $ | |||||||||||||||||||
See accompanying notes to unaudited condensed consolidated financial statements.
5
TASKUS, INC.
Unaudited Condensed Consolidated Statements of Shareholders’ Equity
(in thousands, except share data)
| Capital stock and additional paid-in capital | Retained earnings (Accumulated deficit) | Accumulated other comprehensive loss | Total shareholders’ equity | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Class A common stock | Class B convertible common stock | Additional paid-in capital | Treasury stock | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shares | Amount | Shares | Amount | Shares | Amount | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Balance as of December 31, 2025 | $ | $ | $ | $ | $ | ( | $ | ( | $ | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock for settlement of equity awards | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shares withheld related to net share settlement | ( | ( | — | — | ( | — | — | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation expense | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Reclassification of liability-portion of awards | — | — | — | — | ( | — | — | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
Distribution of dividends ($ | — | — | — | — | — | ( | — | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
| Net income | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Other comprehensive loss | — | — | — | — | — | — | ( | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
Balance as of March 31, 2026 | $ | $ | $ | $ | ( | $ | ( | $ | ( | $ | |||||||||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock for settlement of equity awards | — | — | ( | — | — | — | — | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shares withheld related to net share settlement | ( | ( | — | — | ( | — | — | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation expense | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Net income | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Other comprehensive loss | — | — | — | — | — | — | ( | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
Balance as of June 30, 2026 | $ | $ | $ | $ | ( | $ | ( | $ | ( | $ | |||||||||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock for settlement of equity awards | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shares withheld related to net share settlement | ( | ( | — | — | ( | — | — | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation expense | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Net income | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Other comprehensive loss | — | — | — | — | — | — | ( | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
Balance as of September 30, 2026 | $ | $ | $ | $ | ( | $ | ( | $ | ( | $ | |||||||||||||||||||||||||||||||||||||||||||||||||
| Capital stock and additional paid-in capital | Retained earnings (Accumulated deficit) | Accumulated other comprehensive loss | Total shareholders’ equity | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Class A common stock | Class B convertible common stock | Additional paid-in capital | Treasury stock | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shares | Amount | Shares | Amount | Shares | Amount | ||||||||||||||||||||||||||||||||||||||||||||||||||||||
Balance as of December 31, 2024 | $ | $ | $ | $ | ( | $ | ( | $ | ( | $ | |||||||||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock for settlement of equity awards | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shares withheld related to net share settlement | ( | ( | — | — | ( | — | — | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
| Repurchase of common stock | — | — | — | — | — | — | — | ( | ( | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation expense | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Net income | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Other comprehensive income | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
Balance as of March 31, 2025 | $ | $ | $ | $ | ( | $ | ( | $ | ( | $ | |||||||||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock for settlement of equity awards | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shares withheld related to net share settlement | ( | ( | — | — | ( | — | — | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
| Conversion of common stock | ( | ( | — | — | — | — | — | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| Repurchase of common stock | — | — | — | — | — | — | — | ( | ( | ||||||||||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation expense | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Net income | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Other comprehensive income | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
Balance as of June 30, 2025 | $ | $ | $ | $ | ( | $ | ( | $ | ( | $ | |||||||||||||||||||||||||||||||||||||||||||||||||
| Issuance of common stock for settlement of equity awards | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||||
| Shares withheld related to net share settlement | ( | ( | — | — | ( | — | — | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
| Stock-based compensation expense | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Net income | — | — | — | — | — | — | — | — | |||||||||||||||||||||||||||||||||||||||||||||||||||
| Other comprehensive loss | — | — | — | — | — | — | ( | — | — | ( | |||||||||||||||||||||||||||||||||||||||||||||||||
Balance as of September 30, 2025 | $ | $ | $ | $ | $ | ( | $ | ( | $ | ||||||||||||||||||||||||||||||||||||||||||||||||||
See accompanying notes to unaudited condensed consolidated financial statements.
6
TASKUS, INC.
Unaudited Condensed Consolidated Statements of Cash Flows
(in thousands)
| Nine months ended September 30, | |||||||||||
| 2026 | 2025 | ||||||||||
| Cash flows from operating activities: | |||||||||||
| Net income | $ | $ | |||||||||
| Adjustments to reconcile net income to net cash provided by operating activities: | |||||||||||
| Depreciation | |||||||||||
| Amortization of intangibles | |||||||||||
| Amortization of debt financing fees | |||||||||||
| Loss (gain) on disposal of assets | ( | ||||||||||
| Provision for credit losses | |||||||||||
| Deferred taxes | ( | ( | |||||||||
| Stock-based compensation expense | |||||||||||
| Changes in operating assets and liabilities: | |||||||||||
| Accounts receivable | ( | ( | |||||||||
| Prepaid expenses and other current assets | ( | ||||||||||
| Operating lease right-of-use assets | |||||||||||
| Other noncurrent assets | ( | ( | |||||||||
| Accounts payable and accrued liabilities | ( | ( | |||||||||
| Accrued payroll and employee-related liabilities | |||||||||||
| Operating lease liabilities | ( | ( | |||||||||
| Income tax payable | ( | ( | |||||||||
| Deferred revenue | ( | ||||||||||
| Other noncurrent liabilities | ( | ||||||||||
| Net cash provided by operating activities | |||||||||||
| Cash flows from investing activities: | |||||||||||
| Purchase of property and equipment | ( | ( | |||||||||
| Net cash used in investing activities | ( | ( | |||||||||
| Cash flows from financing activities: | |||||||||||
| Proceeds from long-term debt | |||||||||||
| Payments for deferred business acquisition consideration | ( | ||||||||||
| Payments on long-term debt | ( | ( | |||||||||
| Payments for debt financing fees | ( | ||||||||||
| Proceeds from employee stock plans | |||||||||||
| Payments for taxes related to net share settlement | ( | ( | |||||||||
| Payments for stock repurchases | ( | ||||||||||
| Distribution of dividends | ( | ||||||||||
| Net cash used in financing activities | ( | ( | |||||||||
| Increase (decrease) in cash and cash equivalents | ( | ||||||||||
| Effect of exchange rate changes on cash | ( | ( | |||||||||
| Cash and cash equivalents at beginning of period | |||||||||||
| Cash and cash equivalents at end of period | $ | $ | |||||||||
See accompanying notes to unaudited condensed consolidated financial statements.
7
TASKUS, INC.
Notes to Unaudited Condensed Consolidated Financial Statements
1. Description of Business and Organization
TaskUs, Inc. ("TaskUs," together with its subsidiaries, the "Company," "we," "us" or "our") was formed by investment funds affiliated with Blackstone Inc. (“Blackstone”) as a vehicle for the acquisition of TaskUs Holdings, Inc. ("TaskUs Holdings") on October 1, 2018 (the "Blackstone Acquisition"). Prior to the Blackstone Acquisition, TaskUs. had no operations and TaskUs Holdings operated as a standalone entity. TaskUs was incorporated in Delaware in July 2018, and is headquartered in New Braunfels, Texas.
The Company delivers outsourced digital services that power the companies shaping the future. By combining specialized human talent and intelligent technology, the Company solves complex operational challenges for global category leaders within Artificial Intelligence (“AI”), autonomous vehicles, robotics, social media, financial services, healthcare, and beyond. The Company enables its clients to elevate their customer experience, protect their platforms, and grow their brands. The Company’s global, omnichannel delivery model is focused on providing its clients three key services – Digital Customer Experience, Trust & Safety and AI Services. The Company has designed its platform to enable it to rapidly scale and benefit from its clients’ growth. Through its agile and responsive operational model, the Company delivers services from multiple delivery sites that span globally from the United States, Philippines, India and other parts of the world.
The Company’s major service offerings are described in more detail below:
•Digital Customer Experience: Principally consists of omnichannel customer care services, primarily delivered through digital (non-voice) channels. Also included in this offering are learning experience and sales and customer acquisition services.
•Trust & Safety: Principally consists of monitoring, reviewing and managing user and advertiser-generated content on online platforms to ensure it complies with community guidelines, legal regulations and platform specific policies. Also included in this offering are our services for risk management, compliance, identity management and fraud.
•AI Services: Principally consists of large language model support and high-quality data labeling services, annotation, context relevance and transcription services performed for the purpose of training and tuning machine learning algorithms, enabling them to develop cutting-edge AI systems. Also included in this offering are our remote operations and field services for developers of autonomous vehicles and robotics.
2. Summary of Significant Accounting Policies
(a) Basis of Presentation
The accounting and reporting policies of the Company are in accordance with accounting principles generally accepted in the United States of America ("US GAAP"). Our Annual Report on Form 10-K for the year ended December 31, 2025 (the "Annual Report"), as filed with the Securities and Exchange Commission (the "SEC"), includes a discussion of the significant accounting policies used in the preparation of our consolidated financial statements. There have been no changes to the Company’s significant accounting policies described in the Annual Report that have had a material impact on the Company’s condensed consolidated financial statements and related notes.
These unaudited condensed consolidated financial statements and accompanying notes have been prepared in accordance with US GAAP for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and notes required by US GAAP for complete financial statements and should be read in conjunction with the Company’s audited consolidated financial statements and notes thereto for the year ended December 31, 2025 included in the Annual Report. In the opinion of the Company, the accompanying unaudited condensed consolidated financial statements contain all adjustments, consisting of only normal recurring adjustments, necessary for a fair statement of its financial position as of September 30, 2026 and its statements of income, comprehensive income and shareholders’ equity for the three and nine months ended September 30, 2026 and 2025, and cash flows for the nine months ended September 30, 2026 and 2025. The condensed consolidated balance sheet as of December 31, 2025, was derived from audited annual financial statements but does not contain all of the footnote disclosures from the annual financial statements.
8
(b) Use of Estimates
(c) Principles of Consolidation
The accompanying consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation. The Company has no variable interest entities in its corporate structure.
(d) Concentration Risk
Most of the Company’s clients are located in the United States. Clients outside of the United States are concentrated in Europe.
The following table presents the service revenue percentage and accounts receivable percentage for clients that represented greater than 10% of the Company’s service revenue:
| Client | Service revenue percentage | Accounts receivable percentage | |||||||||||||||||||||||||||||||||||||||||||||
| Three months ended September 30, | Nine months ended September 30, | September 30, 2026 | December 31, 2025 | ||||||||||||||||||||||||||||||||||||||||||||
| 2026 | 2025 | 2026 | 2025 | ||||||||||||||||||||||||||||||||||||||||||||
| A | % | % | % | % | Less than 10% | % | |||||||||||||||||||||||||||||||||||||||||
| B | % | Less than 10% | % | Less than 10% | % | Less than 10% | |||||||||||||||||||||||||||||||||||||||||
The Company’s principal operations, including the majority of its employees and the fixed assets owned by its wholly owned subsidiaries, are located in the Philippines and India.
(e) Dividends
On February 25, 2026, the Board of Directors declared a special cash dividend of $3.65 per share of outstanding Class A and Class B common stock (the “Special Dividend”). On March 25, 2026, the Company paid, in aggregate, $131.9 million and $200.9 million to shareholders of outstanding Class A and Class B common stock, respectively. The Company records dividends to shareholders that are not a legal return of capital under Delaware General Corporation Law as a reduction of retained earnings or an increase in accumulated deficit.
(f) Recent Accounting Pronouncements
The Company currently qualifies as an "emerging growth company" under the Jumpstart Our Business Startups Act of 2012 (the “JOBS Act”). Accordingly, the Company is provided the option to adopt new or revised accounting guidance either (i) within the same periods as those otherwise applicable to non-emerging growth companies or (ii) within the same time periods as private companies. The Company has elected to adopt new or revised accounting guidance within the same time period as private companies. The Company will lose its status as an emerging growth company on December 31, 2026, the last day of the fiscal year following the fifth anniversary of its initial public offering. As a result, the Company will no longer be entitled to take advantage of specified reduced reporting requirements after that date.
Recently adopted accounting pronouncements
In January 2026, the Company adopted ASU 2025-05, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses for Accounts Receivable and Contract Assets. The amendments in this Update simplify the measurement of credit losses by providing a practical expedient which permits an entity, when estimating expected credit losses for current accounts receivable and contract assets, to make an election to assume that current conditions as of the balance sheet date will remain unchanged for the asset's remaining life. The Company elected to apply this expedient. The adoption of this ASU did not have a material impact on the Company’s condensed consolidated financial statements.
9
Recently issued accounting pronouncements
In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This standard improves the transparency of rate reconciliation and income taxes paid disclosures by requiring (1) consistent categories and greater disaggregation of information in the rate reconciliation and (2) income taxes paid disaggregated by jurisdiction. The standard also improves the effectiveness and comparability of disclosures by (1) adding disclosures of pretax income (loss) and income tax expense (benefit) and (2) removing disclosures that no longer are considered cost beneficial or relevant. This ASU will be effective for the Company for fiscal years beginning after December 15, 2025. Early adoption is permitted. This ASU will be applied prospectively, with retrospective application permitted. The Company does not expect the adoption of this ASU to have a material impact on its consolidated financial statements.
In November 2024, the FASB issued ASU 2024-03, Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expense. The amendments in this Update require (1) disclosure of employee compensation, depreciation and intangible asset amortization included in each expense caption presented on the face of the income statement within continuing operations (“relevant expense captions”); (2) certain amounts that are already required to be disclosed under current GAAP to be included in the same disclosure as the other disaggregation requirements; (3) a qualitative description of the amounts remaining in relevant expense captions that are not separately disaggregated quantitatively; and (4) disclosure of the total amount of selling expenses and, in annual reporting periods, the Company’s definition of selling expenses. This ASU will be effective for the Company for fiscal years beginning after December 15, 2026, and interim periods within fiscal years beginning after December 15, 2027. Early adoption is permitted. This ASU should be applied either prospectively or retrospectively. The Company is currently evaluating the impact of this ASU.
In September 2025, the FASB issued ASU 2025-06, Intangibles - Goodwill and Other - Internal-Use Software (Subtopic 350-40): Targeted Improvements to the Accounting for Internal-Use Software. This standard modernizes the accounting for internal-use software by (1) removing the previous stage-based development model, (2) requiring capitalization to begin when management commits to funding and it is probable the project will be completed, and (3) clarifying that the probability threshold is not met if significant development uncertainty exists. The amendments also supersede the separate guidance for website development costs, incorporating those requirements into the internal-use software subtopic. This ASU will be effective for the Company for fiscal years beginning after December 15, 2027, and interim periods within those years. Early adoption is permitted. This ASU may be applied on either a prospective or retrospective basis. The Company is currently evaluating the impact of this ASU.
In December 2025, the FASB issued ASU 2025-10, Government Grants (Topic 832): Accounting for Government Grants Received by Business Entities. This standard establishes authoritative guidance for the recognition, measurement, and presentation of government grants received by business entities. The amendments require that a government grant not be recognized until (1) it is probable that the entity will comply with the conditions attached to the grant and (2) the grant will be received. The amendment also requires that a grant related to an asset be recognized on the balance sheet as a business entity incurs the related costs for which the grant is intended to compensate, either as deferred income or an adjustment to the carrying amount of the asset. This ASU will be effective for the Company for fiscal years beginning after December 15, 2028, and interim periods within those years, consistent with the timeline for public business entities since the Company will lose emerging growth company status. Early adoption is permitted. This ASU will be applied using either a modified prospective, modified retrospective, or retrospective approach. The Company is currently evaluating the impact of this ASU.
In May 2026, the FASB issued ASU 2026-02, Environmental Credits and Environmental Credit Obligations (Topic 818). This standard establishes a comprehensive accounting framework for the recognition, measurement, presentation, and disclosure of environmental credits and related obligations. Environmental credits shall be recognized as assets when it is probable they will be used to satisfy a compliance obligation, transferred in an exchange transaction, or distributed in a nonreciprocal transfer. Costs to obtain all other environmental credits shall be recognized as an expense when incurred. At each reporting date, compliance environmental credits that are probable of being used to settle an environmental credit obligation should be measured at cost, while noncompliance environmental credits should be measured at cost, less impairment losses. Environmental credit obligation liabilities must be recognized when events result in an environmental credit obligation, with measurement based on the cost or fair value of credits expected to be used to settle such obligations. Compliance environmental credits should be presented separately from environmental credit obligations on the balance sheet. This ASU will be effective for the Company for fiscal years beginning after December 15, 2027, and interim periods within those years, consistent with the timeline for public business entities since the Company will lose emerging growth status. Early adoption is permitted. This ASU will be applied on a retrospective basis through a cumulative-effect adjustment. The Company is currently evaluating the impact of this ASU.
10
3. Revenue from Contracts with Customers
Disaggregation of Revenue
The Company's revenues are derived from contracts with customers related to business outsourcing services that it provides. The following table presents the breakdown of the Company’s revenues by service offering:
| Three months ended September 30, | Nine months ended September 30, | ||||||||||||||||||||||
| (in thousands) | 2026 | 2025 | 2026 | 2025 | |||||||||||||||||||
| Digital Customer Experience | $ | $ | $ | $ | |||||||||||||||||||
| Trust & Safety | |||||||||||||||||||||||
| AI Services | |||||||||||||||||||||||
| Service revenue | $ | $ | $ | $ | |||||||||||||||||||
The majority of the Company’s revenues are derived from contracts with customers who are located in the United States. However, the Company delivers its services from geographies outside of the United States. The following table presents the breakdown of the Company’s revenues by geographical location, based on where the services are provided from:
| Three months ended September 30, | Nine months ended September 30, | ||||||||||||||||||||||
| (in thousands) | 2026 | 2025 | 2026 | 2025 | |||||||||||||||||||
| Philippines | $ | $ | $ | $ | |||||||||||||||||||
| United States | |||||||||||||||||||||||
| India | |||||||||||||||||||||||
| Rest of World | |||||||||||||||||||||||
| Service revenue | $ | $ | $ | $ | |||||||||||||||||||
Contract Balances
Accounts receivable, net of allowance for credit losses includes $115.5 million and $122.4 million of unbilled revenue as of September 30, 2026 and December 31, 2025, respectively.
4. Forward Contracts
Cash Flow Hedges
The following table presents the Company's realized losses (gains) associated with our cash flow hedges reclassified from accumulated other comprehensive loss ("AOCL") to earnings:
| Three months ended September 30, | Nine months ended September 30, | |||||||||||||||||||||||||
| (in thousands) | 2026 | 2025 | 2026 | 2025 | ||||||||||||||||||||||
| Cost of services | $ | ( | $ | ( | $ | $ | ( | |||||||||||||||||||
| Selling, general and administrative expense | ( | ( | ( | |||||||||||||||||||||||
| Depreciation expense | ( | ( | ( | ( | ||||||||||||||||||||||
| Total amount reclassified from AOCL | $ | ( | $ | ( | $ | $ | ( | |||||||||||||||||||
11
The following table presents the Company's settled forward contracts designated as cash flow hedges:
| Three months ended September 30, | Nine months ended September 30, | ||||||||||||||||||||||
| (in thousands) | 2026 | 2025 | 2026 | 2025 | |||||||||||||||||||
| Notional amount of settled forward contracts in Philippine pesos | $ | $ | $ | $ | |||||||||||||||||||
| Notional amount of settled forward contracts in Indian rupees | |||||||||||||||||||||||
| Notional amount of settled forward contracts in Mexican pesos | |||||||||||||||||||||||
| Notional amount of settled forward contracts in Colombian pesos | |||||||||||||||||||||||
| Notional amount of settled forward contracts in euros | |||||||||||||||||||||||
| Total notional amount of settled forward contracts designated as cash flow hedges | $ | $ | $ | $ | |||||||||||||||||||
The following table presents the Company's outstanding forward contracts designated as cash flow hedges:
| (in thousands) | September 30, 2026 | December 31, 2025 | |||||||||
| Notional amount of outstanding forward contracts in Philippine pesos | $ | $ | |||||||||
| Notional amount of outstanding forward contracts in Indian rupees | |||||||||||
| Notional amount of outstanding forward contracts in Mexican pesos | |||||||||||
| Notional amount of outstanding forward contracts in Colombian pesos | |||||||||||
| Notional amount of outstanding forward contracts in euros | |||||||||||
| Total notional amount of outstanding forward contracts designated as cash flow hedges | $ | $ | |||||||||
All cash flow hedges were determined to be highly effective, with no component of any gain or loss excluded from the assessment of hedge effectiveness, for the periods presented. Net unrealized losses on cash flow hedges for the three and nine months ended September 30, 2026 were $0.2 million and $0.6 million, respectively. As of September 30, 2026, the net accumulated loss on foreign currency cash flow hedges expected to be reclassified from AOCL into earnings within the next 12 months was $1.5 million. See Note 13, “Accumulated Other Comprehensive Loss” for additional information regarding changes in accumulated other comprehensive loss.
Fair Value Measurements
The Company’s derivatives are carried at fair value using various pricing models that incorporate observable market inputs, such as interest rate yield curves and currency rates, which are Level 2 inputs. By entering into derivative contracts, the Company is exposed to counterparty credit risk, or the failure of the counterparty to perform under the terms of the derivative contract. Derivative valuations incorporate credit risk adjustments that are necessary to reflect the probability of default by the counterparty or by the Company. For the periods presented, the non-performance risk of the Company and the counterparties did not have a material impact on the fair value of the derivative instruments.
12
For financial statement presentation purposes, the Company does not offset assets and liabilities under master netting arrangements. The following table presents information about the Company’s assets and liabilities that are measured at fair value on a recurring basis at September 30, 2026 and December 31, 2025 and indicates the fair value hierarchy of the valuation techniques utilized to determine such fair value:
| September 30, 2026 | |||||||||||||||||||||||||||||||||||||||||||||||
| Fair value measurements using | Total Gross Fair Value | Effect of Master Netting Arrangements | Net Amounts | ||||||||||||||||||||||||||||||||||||||||||||
| (in thousands) | Level 1 inputs | Level 2 inputs | Level 3 inputs | ||||||||||||||||||||||||||||||||||||||||||||
| Assets | |||||||||||||||||||||||||||||||||||||||||||||||
| Money market funds | $ | $ | $ | $ | $ | — | $ | ||||||||||||||||||||||||||||||||||||||||
| Derivatives designated as hedging instruments: | |||||||||||||||||||||||||||||||||||||||||||||||
| Forward contracts receivable | $ | $ | $ | $ | $ | ( | $ | ||||||||||||||||||||||||||||||||||||||||
| Liabilities | |||||||||||||||||||||||||||||||||||||||||||||||
| Derivatives designated as hedging instruments: | |||||||||||||||||||||||||||||||||||||||||||||||
| Forward contracts payable | $ | $ | $ | $ | $ | ( | $ | ||||||||||||||||||||||||||||||||||||||||
| December 31, 2025 | |||||||||||||||||||||||||||||||||||
| Fair value measurements using | Total Gross Fair Value | Effect of Master Netting Arrangements | Net Amounts | ||||||||||||||||||||||||||||||||
| (in thousands) | Level 1 inputs | Level 2 inputs | Level 3 inputs | ||||||||||||||||||||||||||||||||
| Assets | |||||||||||||||||||||||||||||||||||
| Money market funds | $ | $ | $ | $ | $ | — | $ | ||||||||||||||||||||||||||||
| Derivatives designated as hedging instruments: | |||||||||||||||||||||||||||||||||||
| Forward contracts receivable | $ | $ | $ | $ | $ | ( | $ | ||||||||||||||||||||||||||||
| Liabilities | |||||||||||||||||||||||||||||||||||
| Derivatives designated as hedging instruments: | |||||||||||||||||||||||||||||||||||
| Forward contracts payable | $ | $ | $ | $ | $ | ( | $ | ||||||||||||||||||||||||||||
5. Property and Equipment, net
The components of property and equipment, net as of September 30, 2026 and December 31, 2025, were as follows:
| (in thousands) | September 30, 2026 | December 31, 2025 | |||||||||
| Leasehold improvements | $ | $ | |||||||||
| Technology and computers | |||||||||||
| Furniture and fixtures | |||||||||||
| Construction in process | |||||||||||
| Other property and equipment | |||||||||||
| Property and equipment, gross | |||||||||||
| Accumulated depreciation | ( | ( | |||||||||
| Property and equipment, net | $ | $ | |||||||||
The table below presents the Company’s total property and equipment by geographic location as of September 30, 2026 and December 31, 2025:
| (in thousands) | September 30, 2026 | December 31, 2025 | |||||||||
| Philippines | $ | $ | |||||||||
| United States | |||||||||||
| India | |||||||||||
| Colombia | |||||||||||
| Rest of World | |||||||||||
| Property and equipment, net | $ | $ | |||||||||
13
6. Goodwill and Intangibles
The changes in the carrying amount of goodwill during the period were as follows:
| (in thousands) | |||||
Balance as of December 31, 2025 | $ | ||||
| Foreign currency translation | ( | ||||
Balance as of September 30, 2026 | $ | ||||
Intangible assets consisted of the following as of September 30, 2026 and December 31, 2025:
| September 30, 2026 | December 31, 2025 | ||||||||||||||||||||||||||||||||||||||||
| (in thousands) | Intangibles, Gross | Accumulated Amortization | Intangibles, Net | Intangibles, Gross | Accumulated Amortization | Intangibles, Net | |||||||||||||||||||||||||||||||||||
| Customer relationships | $ | $ | ( | $ | $ | $ | ( | $ | |||||||||||||||||||||||||||||||||
| Trade names | ( | ( | |||||||||||||||||||||||||||||||||||||||
| Other intangibles | ( | ||||||||||||||||||||||||||||||||||||||||
| Total | $ | $ | ( | $ | $ | $ | ( | $ | |||||||||||||||||||||||||||||||||
7. Long-Term Debt
The balances of current and noncurrent portions of debt consisted of the following as of September 30, 2026 and December 31, 2025:
| September 30, 2026 | December 31, 2025 | ||||||||||||||||||||||||||||||||||
| (in thousands) | Current | Noncurrent | Total | Current | Noncurrent | Total | |||||||||||||||||||||||||||||
| Term Loan | $ | $ | $ | $ | $ | $ | |||||||||||||||||||||||||||||
| Less: Debt financing fees | ( | ( | ( | ( | ( | ( | |||||||||||||||||||||||||||||
| Total | $ | $ | $ | $ | $ | $ | |||||||||||||||||||||||||||||
2026 Credit Agreement
On March 11, 2026, the Company entered into a credit agreement (the “2026 Credit Agreement”) with both new and existing lenders which amended and restated the 2022 Credit Agreement (described below). The 2026 Credit Agreement includes a $500.0 million term loan (the “2026 Term Loan Facility”) and a $100.0 million revolving credit facility (the “2026 Revolving Credit Facility” and, together with the 2026 Term Loan Facility, the “2026 Credit Facilities”). The proceeds of the 2026 Term Loan Facility, and cash on the Company's balance sheet, were used to repay all borrowings under the 2022 Credit facilities, pay related fees and expenses and fund a $332.8 million special cash dividend (the “Refinancing”). The Refinancing was accounted for as a debt modification for existing lenders, new debt for new lenders and an extinguishment for exiting lenders. Debt financing fees associated with the Refinancing, including amounts allocated from the 2022 Credit facilities, were $8.6 million associated with the 2026 Term Loan Facility and $2.0 million associated with the undrawn 2026 Revolving Credit Facility. The Refinancing resulted in $0.7 million of third-party costs, recorded in selling, general and administrative expense, and $0.2 million of loss on extinguishment, recorded in financing expenses, on the condensed consolidated statements of income for the nine months ended September 30, 2026.
The 2026 Term Loan Facility matures on March 11, 2031, and commencing with the fiscal quarter ending September 30, 2026, requires quarterly principal payments of 1.25 % of the original principal amount of the term loans through March 31, 2029, 1.875 % of the original principal amount of the term loans from June 30, 2029 through March 31, 2030 and 2.50 % of the original principal amount of the term loans thereafter, with the remaining principal due in a lump sum at the maturity date. Voluntary principal prepayments are permitted.
The 2026 Revolving Credit Facility provides the Company with access to a $15.0 million letter of credit facility and a $15.0 million swing line facility, each of which, to the extent used, reduces borrowing availability under the 2026 Revolving Credit Facility. The 2026 Revolving Credit Facility terminates on March 11, 2031. As of September 30, 2026, we had no balance outstanding and $100.0 million of borrowing available under the 2026 Revolving Credit Facility.
14
Borrowings under the 2026 Credit Agreement, with the exception of swing line borrowings, bear interest, at our option, either at (i) an adjusted Term Secured Overnight Financing Rate (“Term SOFR”) plus a margin of 2.75 % per annum, subject to a Term SOFR floor of 0.00 % or (ii) an alternate base rate plus a margin of 1.75 % per annum, subject to an alternative base rate floor of 1.00 %. Any borrowings under the swing line facility will be subject to the base rate. The 2026 Revolving Credit Facility also requires a commitment fee of 0.40 % per annum of undrawn commitments to be paid quarterly in arrears. The Company has elected to pay interest on borrowings under the 2026 Term Loan Facility based on Term SOFR. The interest rate in effect for the 2026 Term Loan Facility as of September 30, 2026 was 6.825 % per annum. Due to its variable interest rates based on Term SOFR, the carrying amount of the debt under the 2026 Credit Agreement approximates fair value based on Level 2 inputs.
The 2026 Credit Agreement contains a financial covenant requiring compliance with a maximum consolidated total net leverage ratio and certain other covenants, including, among other things, covenants restricting the incurrence of indebtedness, the incurrence of liens, investments (including acquisitions), dispositions, prepayments of payment, subordinated indebtedness and distributions. The Company was in compliance with all debt covenants as of September 30, 2026. Substantially all assets of the Company's direct wholly owned subsidiary TU MidCo, Inc., its wholly owned subsidiary TU BidCo, Inc. and its material wholly owned domestic subsidiaries are pledged as collateral under the 2026 Credit Agreement, subject to certain customary exceptions.
2022 Credit Agreement
Prior to the Refinancing, the Company’s 2022 Credit Agreement consisted of an original term loan facility of $270.0 million and a $190.0 million revolving credit facility. Upon execution of the 2026 Credit Agreement, all outstanding balances under the 2022 Credit Agreement were repaid in full and all commitments thereunder were terminated in full.
8. Leases
The following table presents operating lease costs recorded to cost of services:
| Three months ended September 30, | Nine months ended September 30, | |||||||||||||||||||||||||
| (in thousands) | 2026 | 2025 | 2026 | 2025 | ||||||||||||||||||||||
| Operating lease costs - Cost of services | $ | $ | $ | $ | ||||||||||||||||||||||
Operating lease costs recorded to selling, general and administrative expenses were immaterial.
The following table presents the weighted average remaining lease term and weighted average discount rate for the Company's operating leases as of September 30, 2026 and December 31, 2025:
| September 30, 2026 | December 31, 2025 | |||||||||||||
| Weighted average remaining lease term | ||||||||||||||
| Weighted average discount rate | % | % | ||||||||||||
The following table presents supplemental cash flow information related to the Company's operating leases:
| Nine months ended September 30, | ||||||||||||||
| (in thousands) | 2026 | 2025 | ||||||||||||
| Cash paid for amounts included in the measurement of operating lease liabilities | $ | $ | ||||||||||||
| ROU assets obtained in exchange for operating lease liabilities | ||||||||||||||
15
The future lease payments on the Company's operating lease liabilities as of September 30, 2026 were as follows:
| (in thousands) | ||||||||
| 2026-remainder of year | $ | |||||||
| 2027 | ||||||||
| 2028 | ||||||||
| 2029 | ||||||||
| 2030 | ||||||||
| Thereafter | ||||||||
| Total lease payments | ||||||||
| Less: imputed interest | ( | |||||||
| Total lease liabilities | $ | |||||||
16
9. Commitments and Contingencies
Legal Proceedings
The Company is subject to various legal proceedings, claims, and litigation arising in the ordinary course of business. Although the outcomes of such matters cannot be predicted with certainty, the Company believes that resolution of all such pending matters will not, either individually or in the aggregate, have a material adverse effect on its business, operating results, cash flows, or financial condition. However, given the inherent unpredictability of litigations, arbitrations, claims, inquiries, investigations and proceedings, it is possible that an adverse outcome in certain matters could have a material adverse effect on our business, operating results, cash flows, or financial condition in any future period. In addition, there can be no assurance that material losses will not be incurred from claims where potential losses have not yet been determined to be probable or possible and reasonably estimable.
On January 15, 2025, putative TaskUs stockholder James Eaton filed a derivative lawsuit in the Court of Chancery of the State of Delaware, captioned Eaton v. Maddock, et al. (C.A. No. 2025-0043-NAC), purportedly on behalf of the Company against certain current and former members of its Board of Directors and officers. Eaton previously delivered a demand pursuant to 8 Del. C. §220 on TaskUs on July 3, 2024, which the Company responded to on September 16, 2024. The Eaton complaint asserts a claim for breach of fiduciary duty and alleges that TaskUs’s public filings included misstatements regarding its low employee attrition rate and high Glassdoor rating in the lead-up periods to the Company’s IPO and secondary public offering in October 2021 (“SPO”). The complaint alleges that because of TaskUs’s breach, the Company has suffered damages in the form of: (1) legal fees associated with litigation; (2) loss of reputation and goodwill; (3) costs associated with investigations into the misstatement allegations; (4) money used to facilitate the IPO and SPO; (5) insider profits derived from the IPO and SPO; and (6) loss of Company revenue and profits. On June 5, 2025, the parties moved to stay the action, which the Court granted on June 6, 2025. The Company is unable to predict, with a reasonable degree of certainty, the likely outcome of this litigation.
On March 6, 2025, putative TaskUs stockholder Kalvin Tucker filed a derivative lawsuit in the United States District Court for the Southern District of New York, captioned Tucker v. Dixit, et al. (No. 25-cv-01875), purportedly on behalf of the Company against certain current and former members of its Board of Directors and officers. The Tucker complaint includes allegations that are substantially similar to those in the Eaton case and asserts claims for contribution, breach of fiduciary duty, aiding and abetting breaches of fiduciary duty, unjust enrichment, and waste. On June 10, 2025, the parties moved to stay the action, which the Court granted on June 11, 2025. The Company is unable to predict, with a reasonable degree of certainty, the likely outcome of this litigation.
On May 27, 2025, a purported class action captioned Nelson Estrada, individually and on behalf of all others similarly situated v. TaskUs, Inc., was filed in the United States District Court for the Southern District of New York against the Company. An amended complaint was filed on September 16, 2025 that added additional plaintiffs Allen Joo, Tiba Parsa, Tim Reynolds, and Craig Burson. The amended complaint alleges that plaintiffs’ data was implicated in a Coinbase data breach announced on May 14, 2025, that the breach involved TaskUs employees providing overseas support services to Coinbase who improperly accessed information related to his account, and that a subset of the plaintiffs had cryptocurrency assets stolen in ways that they allege was related to the breach. The amended complaint asserts claims for negligence, negligent hiring/supervision, conversion, fraud, breach of implied contract, unjust enrichment, declaratory and injunctive relief, violation of the unfair and deceptive trade law statutes of various states, and violation of the California Consumer Privacy Act. Plaintiff seeks to certify a class of all persons in the United States whose personally identifiable information was compromised in the Coinbase data breach, as well as a similarly defined California sub-class, and a sub-class of individuals whose cryptocurrency assets were stolen by those who received personally identifiable information as a result of the breach. Plaintiffs request damages, pre- and post-judgment interest, attorneys’ fees, and any other relief allowable under law. On October 30, 2025, the Company filed a motion to dismiss the amended complaint. On July 28, 2026, the Court granted in part and denied in part the Company’s motion to dismiss. The Company is unable to predict, with a reasonable degree of certainty, the likely outcome of this litigation.
On September 16, 2022, a lawsuit captioned My Choice Software, LLC vs. TaskUs, Inc., Tassilo Heinrich, Shopify, Inc., Shopify Holdings (USA) Inc., Shopify (USA) Inc., Does 1-50, No. 22-cv-1710 was filed in the United States District Court, Central District of California. The complaint alleges the defendants profited off of the plaintiff's information. The complaint seeks unspecified damages and an award of costs and expenses, including reasonable attorneys’ fees, as well as equitable and injunctive relief. On February 13, 2023, the Company filed a motion to dismiss the amended complaint. In May 2023, the Court issued an Order dismissing certain parties, staying the case as to the Company and denying as moot the Company's previously filed motion to dismiss. This case is currently stayed. The Company is unable to predict, with a reasonable degree of certainty, the likely outcome of this litigation.
17
On July 7, 2026, a lawsuit captioned Tommy Gardner vs. Ledger SAS, Ledger Technologies, Inc., Shopify, Inc., TaskUs, Inc., TaskUs USA, LLC, TaskUs Holdings, Inc., No. 2026-45412, was filed in the District Court for Harris County, Texas. The complaint alleges the named defendants failed to exercise reasonable care in securing and safeguarding consumer information in connection with a data breach impacting Ledger SAS cryptocurrency hardware wallets, resulting in the unauthorized public release and subsequent misuse of personally identifiable information. The plaintiff seeks equitable and monetary relief and alleges damages in excess of $3,000,000 . The Company was served on or about July 16, 2026. In September 2026, the Company filed a motion seeking a stay of the responsive pleading deadline until such time as all defendants are served. That motion is currently pending. The Company is unable to predict, with a reasonable degree of certainty, the likely outcome of this litigation.
Indemnification
In addition, in the ordinary course of business, the Company enters into agreements of varying scope and terms pursuant to which we agree to indemnify clients, vendors and other business partners with respect to certain matters, including, but not limited to, losses arising out of breach of such agreements, cybersecurity breach, services to be provided by us or from intellectual property infringement claims made by third parties. Historically, we have not experienced significant losses on these types of indemnification obligations; however, the Company may incur significant losses related to such indemnification obligations in the future.
18
10. Stock-Based Compensation
As required by the 2019 TaskUs, Inc. Stock Incentive Plan and TaskUs, Inc. 2021 Omnibus Incentive Plan (collectively, the "Incentive Plans"), the Company made proportionate adjustments to the terms of outstanding awards in conjunction with the special cash dividend of $3.65 per share (the "Equity Adjustment"). The Company determined that the Equity Adjustment was a modification of the outstanding awards in conjunction with an equity restructuring, in accordance with Accounting Standards Codification Topic 718, Compensation - Stock Compensation. The awards were adjusted as follows:
•Each vested, in-the-money stock option will receive a payment of $3.65 , resulting in $1.2 million stock-based compensation expense recognized primarily in selling, general and administrative expense on the condensed consolidated statements of income for the nine months ended September 30, 2026.
•Each unvested restricted stock unit ("RSU") and performance stock unit ("PSU") will receive a payment of $3.65 6.7 million from additional paid-in capital to accrued payroll and employee-related liabilities for the portion of the cash payment earned at the time of the Equity Adjustment for prior service. The unearned portion of the cash payment will be recognized as future service is provided.
•The exercise price for each out-of-the-money stock option was reduced so the intrinsic value did not change. The Equity Adjustment did not result in a change in fair value of the awards.
The following table summarizes the stock option, RSU and PSU activity for the nine months ended September 30, 2026:
| Options | RSUs | PSUs | |||||||||||||||||||||||||||||||||
| Number of options | Weighted - average exercise price(1) | Number of RSUs | Weighted - average grant date fair value(2) | Number of PSUs | Weighted - average grant date fair value(2)(3) | ||||||||||||||||||||||||||||||
Outstanding at January 1, 2026 | $ | $ | $ | ||||||||||||||||||||||||||||||||
Granted | $ | $ | $ | ||||||||||||||||||||||||||||||||
| Exercised or released | ( | $ | ( | $ | ( | $ | |||||||||||||||||||||||||||||
| Forfeited, cancelled, or expired | ( | $ | ( | $ | ( | $ | |||||||||||||||||||||||||||||
Outstanding at September 30, 2026 | $ | $ | $ | ||||||||||||||||||||||||||||||||
(1) Outstanding at September 30, 2026 includes the exercise price reduction for out-of-the-money stock options.
(2) Includes the liability-classified portion of the award as the fair value did not change.
(3) Excludes award tranches for which there is no grant date or grant date fair value.
The PSUs granted during the nine months ended September 30, 2026 vest contingently over three years subject to continued service and the achievement of certain Revenue and Adjusted EBITDA targets (performance conditions). The performance targets for the second and third tranches of these awards shall be determined by the Compensation Committee of the Board of Directors during the first fiscal quarter of each year. As a result, there is no grant date or grant date fair value for these tranches since there is not a mutual understanding between the grantor and grantee of the key terms and conditions.
The following table summarizes the components of stock-based compensation expense recognized for the periods presented:
| Three months ended September 30, | Nine months ended September 30, | ||||||||||||||||||||||
| (in thousands) | 2026 | 2025 | 2026 | 2025 | |||||||||||||||||||
| Cost of services | $ | $ | $ | $ | |||||||||||||||||||
| Selling, general and administrative expense | |||||||||||||||||||||||
| Total | $ | $ | $ | $ | |||||||||||||||||||
As of September 30, 2026, there was $18.7 million and $0.5 million of unrecognized compensation expense related to the Company’s unvested RSUs and PSUs, respectively, that is expected to be recognized over a weighted-average period of 1.5 years and 0.5 years, respectively. Certain PSUs contain performance conditions, which may result in a different amount of expense recognized over the term of the awards.
19
11. Income Taxes
In determining its interim provision for income taxes, the Company used an estimated annual effective tax rate, which is based on expected income before taxes, statutory tax rates and tax planning opportunities available in the various jurisdictions in which the Company operates. Certain significant or unusual items are separately recognized in the period in which they occur and can be a source of variability in the effective tax rate from quarter to quarter.
The Company recorded provision for income taxes of $6.2 million and $10.3 million in the three months ended September 30, 2026 and 2025, respectively. The effective tax rate was 19.1 % and 24.8 % for the three months ended September 30, 2026 and 2025, respectively.
The Company recorded provision for income taxes of $25.7 million and $26.0 million in the nine months ended September 30, 2026 and 2025, respectively. The effective tax rate was 26.1 % and 26.3 % for the nine months ended September 30, 2026 and 2025, respectively. The difference between the effective tax rate and the 21% federal statutory rate in the nine months ended September 30, 2026 was primarily due to an increase in uncertain tax positions and nondeductible compensation of officers, partially offset by Foreign-Derived Intangible Income ("FDII"). The difference between the effective tax rate and the 21% federal statutory rate in the nine months ended September 30, 2025 was primarily due to state taxes, Global Intangible Low-Taxed Income inclusion and nondeductible compensation of officers partially offset by FDII.
12. Earnings Per Share
The Company has Class A common stock and Class B common stock outstanding. Because the only difference between the two classes of common stock are related to voting, transfer and conversion rights, the Company has not presented earnings per share under the two-class method, as earnings per share are the same for both Class A common stock and Class B common stock.
As required by the Incentive Plans, the Company made proportionate adjustments to the terms of outstanding awards in conjunction with the special cash dividend of $3.65 per share. See Note 10, "Stock-Based Compensation" in the Notes to Unaudited Condensed Consolidated Financial Statements included in this Quarterly Report for additional information.
The following table summarizes the computation of basic and diluted earnings per share for the three and nine months ended September 30, 2026 and 2025:
| Three months ended September 30, | Nine months ended September 30, | ||||||||||||||||||||||
| (in thousands, except share and per share data) | 2026 | 2025 | 2026 | 2025 | |||||||||||||||||||
| Numerator: | |||||||||||||||||||||||
| Net income | $ | $ | $ | $ | |||||||||||||||||||
| Denominator: | |||||||||||||||||||||||
| Weighted-average common shares outstanding – basic | |||||||||||||||||||||||
| Effect of dilutive securities | |||||||||||||||||||||||
| Weighted-average common shares outstanding – diluted | |||||||||||||||||||||||
| Net income per common share: | |||||||||||||||||||||||
| Basic | $ | $ | $ | $ | |||||||||||||||||||
| Diluted | $ | $ | $ | $ | |||||||||||||||||||
The Company excluded 3,035,848 and 3,785,739 potential common stock equivalents from the computation of diluted EPS for the three and nine months ended September 30, 2026, respectively, and 3,118,173 and 3,156,602 potential common stock equivalents from the computation of diluted EPS for the three and nine months ended September 30, 2025, respectively, because the effect would have been anti-dilutive. There were 862,362 and 511,753 potential common stock equivalents outstanding as of September 30, 2026 and 2025, respectively, with market or performance conditions which were not met at the relevant date, that were excluded from the calculation of diluted EPS.
20
13. Accumulated Other Comprehensive Loss
The following tables summarize the changes in accumulated balances of other comprehensive income (loss) for the three and nine months ended September 30, 2026:
| (in thousands) | Foreign Currency Translation Adjustments | Retirement Benefit Reserves | Unrealized Gains (Losses) on Cash Flow Hedges | Accumulated Other Comprehensive Loss | |||||||||||||||||||
Balance as of June 30, 2026 | $ | ( | $ | $ | ( | $ | ( | ||||||||||||||||
| Other comprehensive loss before reclassifications | ( | ( | ( | ( | |||||||||||||||||||
| Income tax effects | |||||||||||||||||||||||
| Amounts reclassified from accumulated other comprehensive loss | ( | ( | |||||||||||||||||||||
| Income tax effects | |||||||||||||||||||||||
| Other comprehensive loss | ( | ( | ( | ( | |||||||||||||||||||
Balance as of September 30, 2026 | $ | ( | $ | $ | ( | $ | ( | ||||||||||||||||
| (in thousands) | Foreign Currency Translation Adjustments | Retirement Benefit Reserves | Unrealized Gains (Losses) on Cash Flow Hedges | Accumulated Other Comprehensive Loss | |||||||||||||||||||
Balance as of December 31, 2025 | $ | ( | $ | $ | ( | $ | ( | ||||||||||||||||
| Other comprehensive loss before reclassifications | ( | ( | ( | ( | |||||||||||||||||||
| Income tax effects | ( | ||||||||||||||||||||||
| Amounts reclassified from accumulated other comprehensive loss | |||||||||||||||||||||||
| Income tax effects | ( | ( | |||||||||||||||||||||
| Other comprehensive income (loss) | ( | ( | ( | ||||||||||||||||||||
Balance as of September 30, 2026 | $ | ( | $ | $ | ( | $ | ( | ||||||||||||||||
The following tables summarize the changes in accumulated balances of other comprehensive income (loss) for the three and nine months ended September 30, 2025:
| (in thousands) | Foreign Currency Translation Adjustments | Retirement Benefit Reserves | Unrealized Gains (Losses) on Cash Flow Hedges | Accumulated Other Comprehensive Loss | |||||||||||||||||||
Balance as of June 30, 2025 | $ | ( | $ | ( | $ | $ | ( | ||||||||||||||||
| Other comprehensive income (loss) before reclassifications | ( | ( | ( | ||||||||||||||||||||
| Income tax effects | ( | ||||||||||||||||||||||
| Amounts reclassified from accumulated other comprehensive loss | ( | ( | |||||||||||||||||||||
| Income tax effects | |||||||||||||||||||||||
| Other comprehensive income (loss) | ( | ( | ( | ||||||||||||||||||||
Balance as of September 30, 2025 | $ | ( | $ | ( | $ | $ | ( | ||||||||||||||||
| (in thousands) | Foreign Currency Translation Adjustments | Retirement Benefit Reserves | Unrealized Gains (Losses) on Cash Flow Hedges | Accumulated Other Comprehensive Loss | |||||||||||||||||||
Balance as of December 31, 2024 | $ | ( | $ | ( | $ | ( | $ | ( | |||||||||||||||
| Other comprehensive income (loss) before reclassifications | ( | ||||||||||||||||||||||
| Income tax effects | ( | ( | ( | ||||||||||||||||||||
| Amounts reclassified from accumulated other comprehensive loss | ( | ( | |||||||||||||||||||||
| Income tax effects | |||||||||||||||||||||||
| Other comprehensive income (loss) | ( | ||||||||||||||||||||||
Balance as of September 30, 2025 | $ | ( | $ | ( | $ | $ | ( | ||||||||||||||||
21
14. Segment Information
Our chief executive officer is our chief operating decision maker, who allocates resources to, and assesses the performance of, each operating segment using information based on factors including client demand and capacity and consolidated net income. Therefore, the Company has determined that it operates in a single operating and reportable segment.
The following table presents the significant expenses for the Company’s single segment:
| Three months ended September 30, | Nine months ended September 30, | ||||||||||||||||||||||
| 2026 | 2025 | 2026 | 2025 | ||||||||||||||||||||
| Operating expenses: | |||||||||||||||||||||||
Personnel costs (Cost of services)(1) | $ | $ | $ | $ | |||||||||||||||||||
Operating costs (Selling, general, and administrative expense)(2) | |||||||||||||||||||||||
Stock-based compensation expense(3) | |||||||||||||||||||||||
Non-operating costs (Selling, general, and administrative expense)(4) | |||||||||||||||||||||||
Other (Cost of services)(5) | |||||||||||||||||||||||
| Depreciation | |||||||||||||||||||||||
| Amortization of intangible assets | |||||||||||||||||||||||
| Loss (gain) on disposal of assets | ( | ||||||||||||||||||||||
| Total operating expenses | $ | $ | $ | $ | |||||||||||||||||||
(1) Represents salaries and wages and employee welfare costs, excluding stock-based compensation expense, of employees that can be directly attributed to the delivery of services.
(2) Represents operating costs related to sales and marketing and other administrative departments, including personnel costs (excluding stock-based compensation expense), professional fees, travel expenses, cloud-based capabilities, insurance premiums and other corporate expenses.
(3) Represents stock-based compensation expense for cost of services and selling, general and administrative expense, as well as associated payroll tax.
(4) Represents transaction costs during 2026 and transaction and operational efficiency costs during 2025.
15. Related Party
Refinancing
22
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
The following discussion and analysis of our financial condition and results of operations should be read in conjunction with the unaudited condensed consolidated financial statements and related notes included in Part I, Item 1 of this Quarterly Report on Form 10-Q (this "Quarterly Report"), the financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2025 (the "Annual Report"), as filed with the Securities and Exchange Commission (the "SEC") and the information included under “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in the Annual Report. In addition to historical data, the following discussion contains forward-looking statements that involve risks and uncertainties. Our actual results could differ materially from those discussed in our forward-looking statements as a result of various factors, including but not limited to those discussed under "Cautionary Note Regarding Forward-Looking Statements" in this Quarterly Report and under Part I, Item 1A, "Risk Factors" in the Annual Report.
This Quarterly Report includes certain historical consolidated financial and other data for TaskUs, Inc. ("we," "us," "our" or the "Company"). The following discussion provides a narrative of our results of operations and financial condition for the three and nine months ended September 30, 2026 and 2025.
Overview
We deliver outsourced digital services that power the companies shaping the future. By combining specialized human talent and intelligent technology, we solve complex operational challenges for global category leaders within Artificial Intelligence ("AI"), autonomous vehicles, robotics, social media, financial services, healthcare, and beyond. We enable our clients to elevate their customer experience, protect their platforms, and grow their brands.
Our global, omnichannel delivery model is focused on providing our clients with three key services – Digital Customer Experience, Trust & Safety, and AI Services.
We have designed our platform to enable us to rapidly scale and benefit from our clients’ growth. We believe our ability to deliver “ridiculously good” outsourcing will enable us to continue growing our client base. We use our strong reputation and expertise serving the digital economy to attract new innovators and enterprise-class brands looking to transform.
At TaskUs, culture is at the heart of everything we do. Many of the companies operating in the digital economy are well-known for their obsession with creating a world-class employee experience. We believe clients choose TaskUs in part because they view our company culture as aligned with their own, which enables us to act as a natural extension of their brands and gives us an advantage in the recruitment of highly engaged frontline teammates who produce better results.
2026 Developments
Special Dividend, Debt Refinancing and Equity Adjustment
On February 25, 2026, our Board of Directors declared a special cash dividend of $3.65 per share, totaling $332.8 million, which was paid on March 25, 2026 (the "Special Dividend").
On March 11, 2026, we entered into the 2026 Credit Agreement, which included the $500.0 million 2026 Term Loan Facility and the $100.0 million 2026 Revolving Credit Facility (the "Refinancing"). The proceeds of the 2026 Term Loan Facility, and cash on the Company's balance sheet, were used to repay all borrowings under the 2022 Credit Facilities, pay related fees and expenses, and fund the Special Dividend.
As required by the 2019 TaskUs, Inc. Stock Incentive Plan and TaskUs, Inc. 2021 Omnibus Incentive Plan, we made proportionate adjustments to the terms of outstanding awards in conjunction with the Special Dividend (the "Equity Adjustment"). The Equity Adjustment resulted in $1.2 million stock-based compensation expense, recognized primarily in selling, general and administrative expense on the condensed consolidated statements of income for the nine months ended September 30, 2026, and a reclassification of $6.7 million from additional paid-in capital to accrued payroll and employee-related liabilities.
See Note 7, "Long-Term Debt" and Note 10, "Stock-Based Compensation" in the Notes to Unaudited Condensed Consolidated Financial Statements included in this Quarterly Report for additional information.
23
Recent Financial Highlights
For the three months ended September 30, 2026, we recorded service revenue of $314.7 million, a 5.4% increase from $298.7 million for the three months ended September 30, 2025. For the nine months ended September 30, 2026, we recorded service revenue of $929.9 million, a 6.8% increase from $870.6 million for the nine months ended September 30, 2025.
Net income for the three months ended September 30, 2026 decreased to $26.2 million from $31.4 million for the three months ended September 30, 2025. This decrease is due primarily to higher cost of services and financing expenses, as well as a reduction in foreign currency gains, partially offset by higher revenue and lower selling, general and administrative expense. Adjusted Net Income for the three months ended September 30, 2026 decreased 19.8% to $31.3 million from $39.0 million for the three months ended September 30, 2025. Adjusted EBITDA for the three months ended September 30, 2026 decreased 6.8% to $59.1 million from $63.5 million for the three months ended September 30, 2025. Adjusted Net Income and Adjusted EBITDA are non-GAAP financial measures. For definitions and reconciliations to net income, the most directly comparable measure in accordance with GAAP, see "Non-GAAP Financial Measures."
Net income for the nine months ended September 30, 2026 decreased to $72.5 million from $72.6 million for the nine months ended September 30, 2025. This decrease is due primarily to higher cost of services, financing expenses and depreciation, mostly offset by higher revenue and lower selling, general and administrative expense, as well as an increase in foreign currency gains. Adjusted Net Income for the nine months ended September 30, 2026 decreased 17.4% to $94.7 million from $114.6 million for the nine months ended September 30, 2025. Adjusted EBITDA for the nine months ended September 30, 2026 decreased 6.6% to $175.3 million from $187.7 million for the nine months ended September 30, 2025.
Our operating results in any period are not necessarily indicative of the results that may be expected for any future period.
Results of Operations
Comparison of the Three Months Ended September 30, 2026 and 2025
The following tables set forth certain historical consolidated financial information for the three months ended September 30, 2026 and 2025:
| Three months ended September 30, | Period over Period Change | ||||||||||||||||||||||
| (in thousands, except %) | 2026 | 2025 | ($) | (%) | |||||||||||||||||||
| Service revenue | $ | 314,747 | $ | 298,713 | $ | 16,034 | 5.4 | % | |||||||||||||||
| Operating expenses: | |||||||||||||||||||||||
| Cost of services | 205,883 | 185,420 | 20,463 | 11.0 | % | ||||||||||||||||||
| Selling, general and administrative expense | 54,850 | 59,699 | (4,849) | (8.1) | % | ||||||||||||||||||
| Depreciation | 12,318 | 10,553 | 1,765 | 16.7 | % | ||||||||||||||||||
| Amortization of intangible assets | 5,001 | 5,005 | (4) | (0.1) | % | ||||||||||||||||||
| Loss on disposal of assets | 180 | 95 | 85 | 89.5 | % | ||||||||||||||||||
| Total operating expenses | 278,232 | 260,772 | 17,460 | 6.7 | % | ||||||||||||||||||
| Operating income | 36,515 | 37,941 | (1,426) | (3.8) | % | ||||||||||||||||||
| Other income, net | (4,824) | (8,407) | 3,583 | (42.6) | % | ||||||||||||||||||
| Financing expenses | 8,929 | 4,627 | 4,302 | 93.0 | % | ||||||||||||||||||
| Income before income taxes | 32,410 | 41,721 | (9,311) | (22.3) | % | ||||||||||||||||||
| Provision for income taxes | 6,195 | 10,346 | (4,151) | (40.1) | % | ||||||||||||||||||
| Net income | $ | 26,215 | $ | 31,375 | $ | (5,160) | (16.4) | % | |||||||||||||||
Service revenue
Service revenue by service offering
The following table presents the breakdown of our service revenue by service offering for each period:
| Three months ended September 30, | Period over Period Change | ||||||||||||||||||||||
| (in thousands, except %) | 2026 | 2025 | ($) | (%) | |||||||||||||||||||
| Digital Customer Experience | $ | 175,921 | $ | 164,209 | $ | 11,712 | 7.1 | % | |||||||||||||||
| Trust & Safety | 63,867 | 75,826 | (11,959) | (15.8) | % | ||||||||||||||||||
AI Services | 74,959 | 58,678 | 16,281 | 27.7 | % | ||||||||||||||||||
| Service revenue | $ | 314,747 | $ | 298,713 | $ | 16,034 | 5.4 | % | |||||||||||||||
24
Digital Customer Experience was primarily driven by an increase from existing clients, mainly in Mobility, Logistics & Travel, Technology, Retail & eCommerce and Entertainment & Gaming, partially offset by a decrease Financial Services. The remaining increase was primarily driven by new clients, mainly in Technology.
Trust & Safety was primarily driven by a decrease from existing clients, mainly in Social Media, partially offset by an increase in Technology.
AI Services was primarily driven by an increase from existing clients, mainly in Mobility, Logistics & Travel, partially offset by a decrease in Social Media. The remaining increase was primarily driven by new clients, mainly in Technology and Mobility, Logistics & Travel.
Service revenue by delivery geography
We deliver our services from multiple locations around the world; however, the majority of our service revenues are derived from contracts that require payment in United States dollars, regardless of whether the clients are located in the United States.
The following table presents the breakdown of our service revenue by geographical location, based on where the services are provided, for each period:
| Three months ended September 30, | Period over Period Change | ||||||||||||||||||||||
| (in thousands, except %) | 2026 | 2025 | ($) | (%) | |||||||||||||||||||
| Philippines | $ | 154,072 | $ | 160,942 | $ | (6,870) | (4.3) | % | |||||||||||||||
| United States | 56,444 | 32,310 | 24,134 | 74.7 | % | ||||||||||||||||||
| India | 41,403 | 38,973 | 2,430 | 6.2 | % | ||||||||||||||||||
| Rest of World | 62,828 | 66,488 | (3,660) | (5.5) | % | ||||||||||||||||||
| Service revenue | $ | 314,747 | $ | 298,713 | $ | 16,034 | 5.4 | % | |||||||||||||||
Philippines: AI Services contributed 6.5% of the total decrease primarily driven by clients in Social Media, partially offset by clients in Mobility, Logistics & Travel. Trust & Safety contributed 4.0% of the total decrease primarily driven by clients in Social Media, partially offset by clients in Technology. These decreases were partially offset by a 6.2% increase contributed by Digital Customer Experience primarily driven by clients in Mobility, Logistics & Travel, Technology, Financial Services and Retail & eCommerce.
United States: AI Services contributed 80.5% of the total increase primarily driven by clients in Mobility, Logistics & Travel, partially offset by clients in Social Media. Trust & Safety contributed 1.3% of the total increase. The increase was partially offset by a 7.1% decrease contributed by Digital Customer Experience, primarily driven by clients in Mobility, Logistics & Travel.
India: Digital Customer Experience contributed 13.3% of the total increase primarily driven by clients in Mobility, Logistics & Travel and Technology, partially offset by clients in Healthcare and Financial Services. These increases were partially offset by a 4.5% decrease contributed by AI Services primarily driven by clients in Social Media, and by a 2.6% decrease contributed by Trust & Safety primarily driven by clients in Technology.
Rest of World: Trust & Safety contributed 7.3% of the total decrease primarily driven by clients in Social Media. Digital Customer Experience contributed 1.7% of the total decrease primarily driven by clients in Financial Services and Mobility, Logistics & Travel, partially offset by clients in Technology and Entertainment & Gaming. These decreases were partially offset by a 3.5% increase contributed by AI services primarily driven by clients in Mobility, Logistics & Travel. Decrease in the Rest of World was driven by Latin America, partially offset by growth in Egypt.
Operating expenses
Cost of services
The increase was primarily driven by higher personnel costs of $13.3 million associated with increased headcount and the operating shift to higher cost geographies. The remaining increase included costs associated with our expansion into field services for developers of autonomous vehicles, facilities rent and related fees and software.
Selling, general and administrative expense
The decrease was primarily driven by lower personnel costs of $2.8 million, due to a $2.1 million reduction in stock-based compensation expense, as well as lower transaction costs of $1.8 million and lower operational efficiency costs of $0.9 million.
25
Depreciation
The increase was primarily driven by site expansions and the acquisition of technology hardware to support increased headcount.
Other income, net
Changes are driven by our exposure to foreign currency exchange risk resulting from our operations in foreign geographies. See Part I, Item 3., "Quantitative and Qualitative Disclosures About Market Risk" in this Quarterly Report for additional information on how foreign currency impacts our financial results.
Financing expenses
The increase was primarily driven by a higher outstanding principal balance and interest rate following the Refinancing.
Provision for income taxes
The effective tax rate for the three months ended September 30, 2026 and 2025 was 19.1% and 24.8%, respectively. The decrease was due to removal of Base Erosion and Anti-Abuse Tax during the three months ended September 30, 2026, as well as return to accrual adjustments, partially offset by an increase in uncertain tax positions.
Comparison of the Nine Months Ended September 30, 2026 and 2025
The following tables set forth certain historical consolidated financial information for the nine months ended September 30, 2026 and 2025:
| Nine months ended September 30, | Period over Period Change | ||||||||||||||||||||||
| (in thousands, except %) | 2026 | 2025 | ($) | (%) | |||||||||||||||||||
| Service revenue | $ | 929,868 | $ | 870,591 | $ | 59,277 | 6.8 | % | |||||||||||||||
| Operating expenses: | |||||||||||||||||||||||
| Cost of services | 605,378 | 537,169 | 68,209 | 12.7 | % | ||||||||||||||||||
| Selling, general and administrative expense | 167,775 | 185,529 | (17,754) | (9.6) | % | ||||||||||||||||||
| Depreciation | 34,941 | 30,423 | 4,518 | 14.9 | % | ||||||||||||||||||
| Amortization of intangible assets | 15,011 | 14,978 | 33 | 0.2 | % | ||||||||||||||||||
| Loss (gain) on disposal of assets | 2,729 | (49) | 2,778 | NM | |||||||||||||||||||
| Total operating expenses | 825,834 | 768,050 | 57,784 | 7.5 | % | ||||||||||||||||||
| Operating income | 104,034 | 102,541 | 1,493 | 1.5 | % | ||||||||||||||||||
| Other income, net | (17,183) | (9,907) | (7,276) | 73.4 | % | ||||||||||||||||||
| Financing expenses | 23,032 | 13,925 | 9,107 | 65.4 | % | ||||||||||||||||||
| Income before income taxes | 98,185 | 98,523 | (338) | (0.3) | % | ||||||||||||||||||
| Provision for income taxes | 25,669 | 25,953 | (284) | (1.1) | % | ||||||||||||||||||
| Net income | $ | 72,516 | $ | 72,570 | $ | (54) | (0.1) | % | |||||||||||||||
Service revenue
Service revenue by service offering
The following table presents the breakdown of our service revenue by service offering for each period:
| Nine months ended September 30, | Period over Period Change | ||||||||||||||||||||||
| (in thousands, except %) | 2026 | 2025 | ($) | (%) | |||||||||||||||||||
| Digital Customer Experience | $ | 520,102 | $ | 489,153 | $ | 30,949 | 6.3 | % | |||||||||||||||
| Trust & Safety | 206,763 | 224,737 | (17,974) | (8.0) | % | ||||||||||||||||||
AI Services | 203,003 | 156,701 | 46,302 | 29.5 | % | ||||||||||||||||||
| Service revenue | $ | 929,868 | $ | 870,591 | $ | 59,277 | 6.8 | % | |||||||||||||||
26
Digital Customer Experience was primarily driven by an increase from existing clients, mainly in Mobility, Logistics & Travel, Entertainment & Gaming, Retail & eCommerce and Technology, partially offset by a decrease in Financial Services. The remaining increase was primarily driven by new clients, mainly in Technology.
Trust & Safety was primarily driven by a decrease from existing clients, mainly in Social Media and Retail & eCommerce, partially offset by an increase in Technology and Financial Services. The decrease was partially offset by new clients, mainly in Financial Services.
AI Services was primarily driven by an increase from existing clients, mainly in Mobility, Logistics & Travel, partially offset by a decrease in Social Media. The remaining increase was primarily driven by new clients, mainly in Mobility, Logistics & Travel and Technology.
Service revenue by delivery geography
We deliver our services from multiple locations around the world; however, the majority of our service revenues are derived from contracts that require payment in United States dollars, regardless of whether the clients are located in the United States.
The following table presents the breakdown of our service revenue by geographical location, based on where the services are provided, for each period:
| Nine months ended September 30, | Period over Period Change | ||||||||||||||||||||||
| (in thousands, except %) | 2026 | 2025 | ($) | (%) | |||||||||||||||||||
| Philippines | $ | 471,095 | $ | 472,850 | $ | (1,755) | (0.4) | % | |||||||||||||||
| United States | 144,760 | 97,924 | 46,836 | 47.8 | % | ||||||||||||||||||
| India | 119,408 | 111,480 | 7,928 | 7.1 | % | ||||||||||||||||||
| Rest of World | 194,605 | 188,337 | 6,268 | 3.3 | % | ||||||||||||||||||
| Service revenue | $ | 929,868 | $ | 870,591 | $ | 59,277 | 6.8 | % | |||||||||||||||
Philippines: AI Services contributed 3.8% of the total decrease primarily driven by clients in Social Media, partially offset by clients in Mobility, Logistics & Travel, and a 2.1% decrease contributed by Trust & Safety primarily driven by clients in Social Media, Financial Services and Retail & eCommerce, partially offset by clients in Technology. These decreases were partially offset by a 5.5% increase contributed by Digital Customer Experience primarily driven by clients in Mobility, Logistics & Travel, Technology, Financial Services and Retail & eCommerce.
United States: AI Services contributed 62.5% of the total increase primarily driven by clients in Mobility, Logistics & Travel. The increase was partially offset by a 12.4% decrease contributed by Digital Customer Experience, primarily driven by clients in Mobility, Logistics & Travel, Healthcare and Financial Services, and by a 2.3% decrease contributed by Trust & Safety primarily driven by clients in Social Media, partially offset by clients in Financial Services.
India: Digital Customer Experience contributed 19.2% of the total increase primarily driven by clients in Mobility, Logistics & Travel, Technology and Retail & eCommerce, partially offset by clients in Financial Services. These increases were partially offset by a 6.8% decrease contributed by Trust & Safety primarily driven by clients in Social Media, Technology and Retail & eCommerce, and by a 5.3% decrease contributed by AI Services primarily driven by clients in Mobility, Logistics & Travel and Social Media.
Rest of World: AI Services contributed 4.1% of the total increase primarily driven by clients in Mobility, Logistics & Travel. Trust & Safety contributed 0.5% of the total increase primarily driven by clients in Financial Services, partially offset by clients in Social Media, Mobility, Logistics & Travel and Entertainment & Gaming. These increases were partially offset by a 1.3% decrease contributed by Digital Customer Experience primarily driven by clients in Financial Services and Mobility, Logistics & Travel, partially offset by clients in Entertainment & Gaming, Technology, Healthcare and Retail & eCommerce. Growth in the Rest of World was led by Egypt and Latin America.
Operating expenses
Cost of services
The increase was primarily driven by higher personnel costs of $46.3 million associated with increased headcount and the operating shift to higher cost geographies. The remaining increase included facilities costs associated with site expansion and enhanced security measures, our expansion into field services for developers of autonomous vehicles, and realized gains on cash flow hedges of $3.1 million in the prior year period.
27
Selling, general and administrative expense
The decrease was primarily driven by lower transaction costs of $10.8 million, personnel costs of $8.4 million, due to a $8.9 million reduction in stock-based compensation expense, and lower operational efficiency costs of $2.1 million, partially offset by increased software costs.
Depreciation
The increase was primarily driven by site expansions and the acquisition of technology hardware to support increased headcount.
Loss (gain) on disposal of assets
The change was associated with optimizing our footprint in 2026, resulting in exiting certain sites in Latin America.
Other income, net
Changes are driven by our exposure to foreign currency exchange risk resulting from our operations in foreign geographies. See Part I, Item 3., "Quantitative and Qualitative Disclosures About Market Risk" in this Quarterly Report for additional information on how foreign currency impacts our financial results.
Financing expenses
The increase was primarily driven by a higher outstanding principal balance and interest rate following the Refinancing. Additionally, financing expenses included a $0.2 million loss on debt extinguishment related to the write-off of unamortized debt issuance costs.
Provision for income taxes
The effective tax rate for the nine months ended September 30, 2026 and 2025 was 26.1% and 26.3%, respectively. The decrease was due to foreign rate differential and nondeductible officers compensation, mostly offset by an increase in uncertain tax positions.
Revenue by Top Clients
The table below sets forth the percentage of our total service revenue derived from our largest clients for the three and nine months ended September 30, 2026 and 2025:
| Three months ended September 30, | Nine months ended September 30, | ||||||||||||||||||||||
| 2026 | 2025 | 2026 | 2025 | ||||||||||||||||||||
| Client A | 17 | % | 27 | % | 20 | % | 26 | % | |||||||||||||||
| Client B | 14 | % | Less than 10% | 11 | % | Less than 10% | |||||||||||||||||
| Top ten clients | 63 | % | 60 | % | 63 | % | 58 | % | |||||||||||||||
| Top twenty clients | 75 | % | 71 | % | 74 | % | 71 | % | |||||||||||||||
Many of our clients are part of the rapidly growing digital economy and they rely on our suite of digital solutions to drive their continued success. For our existing clients, we benefit from our ability to cross sell new solutions and provide service in multiple geographies, further deepening our entrenchment. We continue to identify and target high growth industry verticals and clients. Our strategy is to win new clients and further grow with our existing ones in order to achieve meaningful client and revenue diversification over time.
Foreign Currency
As a global company, we face exposure to movements in foreign currency exchange rates. Fluctuations in foreign currencies impact the amount of total assets, liabilities, revenue, operating expenses and cash flows that we report for our foreign subsidiaries upon the translation of these amounts into U.S. dollars. See Part I, Item 3., "Quantitative and Qualitative Disclosures About Market Risk" in this Quarterly Report for additional information on how foreign currency impacts our financial results.
Non-GAAP Financial Measures
We use Adjusted Net Income, Adjusted Earnings Per Share ("EPS"), EBITDA, Adjusted EBITDA, Free Cash Flow and Conversion of Adjusted EBITDA to Free Cash Flow, as key measures to assess the performance of our business.
28
Each of the measures are not recognized under accounting principles generally accepted in the United States of America ("GAAP") and do not purport to be an alternative to net income or cash flow as a measure of our performance. Such measures have limitations as analytical tools, and you should not consider any of such measures in isolation or as substitutes for our results as reported under GAAP. Additionally, Adjusted Net Income, Adjusted EPS, EBITDA, and Adjusted EBITDA exclude items that can have a significant effect on our profit or loss and should, therefore, be used in conjunction with profit or loss for the period. Our management compensates for the limitations of using non-GAAP financial measures by using them to supplement GAAP results to provide a more complete understanding of the factors and trends affecting the business than GAAP results alone. Because not all companies use identical calculations, these measures may not be comparable to other similarly titled measures of other companies.
Adjusted Net Income
Adjusted Net Income is a non-GAAP profitability measure that represents net income or loss for the period before the impact of amortization of intangible assets and certain items that are considered to hinder comparison of the performance of our businesses on a period-over-period basis or with other businesses. During the periods presented, we excluded from Adjusted Net Income amortization of intangible assets, transaction costs, operational efficiency costs, the effect of foreign currency gains and losses, gains and losses on disposals of assets, certain severance costs, stock-based compensation expense and associated employer payroll tax and the related effect on income taxes of certain pre-tax adjustments, which include costs that are required to be expensed in accordance with GAAP. Our management believes that the inclusion of supplementary adjustments to net income applied in presenting Adjusted Net Income are appropriate to provide additional information to investors about certain material non-cash items and about unusual items that we do not expect to continue at the same level in the future.
The following table reconciles net income, the most directly comparable GAAP measure, to Adjusted Net Income for the three months ended September 30, 2026 and 2025:
| Three months ended September 30, | Period over Period Change | ||||||||||||||||||||||
| (in thousands, except %) | 2026 | 2025 | ($) | (%) | |||||||||||||||||||
| Net income | $ | 26,215 | $ | 31,375 | $ | (5,160) | (16.4) | % | |||||||||||||||
| Amortization of intangible assets | 5,001 | 5,005 | (4) | (0.1) | % | ||||||||||||||||||
Transaction costs(1) | — | 1,829 | (1,829) | NM | |||||||||||||||||||
Operational efficiency costs(2) | — | 881 | (881) | NM | |||||||||||||||||||
Foreign currency gains(3) | (3,553) | (6,678) | 3,125 | (46.8) | % | ||||||||||||||||||
| Loss on disposal of assets | 180 | 95 | 85 | 89.5 | % | ||||||||||||||||||
Severance costs(4) | 670 | 362 | 308 | 85.1 | % | ||||||||||||||||||
Stock-based compensation expense(5) | 4,207 | 6,513 | (2,306) | (35.4) | % | ||||||||||||||||||
Tax impacts of adjustments(6) | (1,445) | (392) | (1,053) | 268.6 | % | ||||||||||||||||||
| Adjusted Net Income | $ | 31,275 | $ | 38,990 | $ | (7,715) | (19.8) | % | |||||||||||||||
Net Income Margin(7) | 8.3 | % | 10.5 | % | |||||||||||||||||||
Adjusted Net Income Margin(7) | 9.9 | % | 13.1 | % | |||||||||||||||||||
NM = not meaningful
(1) Represents non-recurring professional fees related to the take-private transaction.
(2) Represents professional service fees related to certain efforts to enhance efficiency of client delivery and operations support.
(3) Represents realized and unrealized foreign currency effect of remeasurement of U.S. dollar-denominated accounts to foreign currency.
(4) Represents severance payments as a result of certain cost optimization measures we undertook during the period to restructure support roles.
(5) Represents stock-based compensation expense, as well as associated payroll tax.
(6) Represents tax impacts of adjustments to net income which resulted in a tax benefit during the period, including stock-based compensation expense, transaction costs, operational efficiency costs and severance. After these adjustments, we applied a non-GAAP effective tax rate of 20.5% and 20.9% for the three months ended September 30, 2026 and 2025, respectively, to non-GAAP income before income taxes.
(7) Net Income Margin represents net income divided by service revenue and Adjusted Net Income Margin represents Adjusted Net Income divided by service revenue.
29
The following table reconciles net income, the most directly comparable GAAP measure, to Adjusted Net Income for the nine months ended September 30, 2026 and 2025:
| Nine months ended September 30, | Period over Period Change | ||||||||||||||||||||||
| (in thousands, except %) | 2026 | 2025 | ($) | (%) | |||||||||||||||||||
| Net income | $ | 72,516 | $ | 72,570 | $ | (54) | (0.1) | % | |||||||||||||||
| Amortization of intangible assets | 15,011 | 14,978 | 33 | 0.2 | % | ||||||||||||||||||
Transaction costs(1) | 1,146 | 11,993 | (10,847) | (90.4) | % | ||||||||||||||||||
Operational efficiency costs(2) | — | 2,108 | (2,108) | NM | |||||||||||||||||||
Foreign currency gains(3) | (13,010) | (5,229) | (7,781) | 148.8 | % | ||||||||||||||||||
| Loss (gain) on disposal of assets | 2,729 | (49) | 2,778 | NM | |||||||||||||||||||
Severance costs(4) | 1,685 | 1,197 | 488 | 40.8 | % | ||||||||||||||||||
Stock-based compensation expense(5) | 14,917 | 24,159 | (9,242) | (38.3) | % | ||||||||||||||||||
Tax impacts of adjustments(6) | (334) | (7,102) | 6,768 | (95.3) | % | ||||||||||||||||||
| Adjusted Net Income | $ | 94,660 | $ | 114,625 | $ | (19,965) | (17.4) | % | |||||||||||||||
Net Income Margin(7) | 7.8 | % | 8.3 | % | |||||||||||||||||||
Adjusted Net Income Margin(7) | 10.2 | % | 13.2 | % | |||||||||||||||||||
NM = not meaningful
(1) Represents non-recurring professional fees related to the Refinancing and Special Dividend in 2026 and take-private transaction in 2025.
(2) Represents professional service fees related to certain efforts to enhance efficiency of client delivery and operations support.
(3) Represents realized and unrealized foreign currency effect of remeasurement of U.S. dollar-denominated accounts to foreign currency.
(4) Represents severance payments as a result of certain cost optimization measures we undertook during the period to restructure support roles.
(5) Represents stock-based compensation expense, as well as associated payroll tax.
(6) Represents tax impacts of adjustments to net income which resulted in a tax benefit during the period, including stock-based compensation expense, transaction costs, operational efficiency costs and severance. After these adjustments, we applied a non-GAAP effective tax rate of 22.4% and 24.0% for the nine months ended September 30, 2026 and 2025, respectively, to non-GAAP income before income taxes.
(7) Net Income Margin represents net income divided by service revenue and Adjusted Net Income Margin represents Adjusted Net Income divided by service revenue.
Adjusted EPS
Adjusted EPS is a non-GAAP profitability measure that represents earnings available to shareholders excluding the impact of certain items that are considered to hinder comparison of the performance of our business on a period-over-period basis or with other businesses. Adjusted EPS is calculated as Adjusted Net Income divided by our diluted weighted-average number of shares outstanding. Our management believes that the inclusion of supplementary adjustments to earnings per share applied in presenting Adjusted EPS are appropriate to provide additional information to investors about certain material non-cash items and about unusual items that we do not expect to continue at the same level in the future.
The following table reconciles GAAP diluted EPS, the most directly comparable GAAP measure, to Adjusted EPS for the three and nine months ended September 30, 2026 and 2025:
| Three months ended September 30, | Nine months ended September 30, | ||||||||||||||||||||||
| 2026 | 2025 | 2026 | 2025 | ||||||||||||||||||||
| GAAP diluted EPS | $ | 0.28 | $ | 0.34 | $ | 0.78 | $ | 0.78 | |||||||||||||||
Per share adjustments to net income(1) | 0.06 | 0.08 | 0.24 | 0.45 | |||||||||||||||||||
| Adjusted EPS | $ | 0.34 | $ | 0.42 | $ | 1.02 | $ | 1.23 | |||||||||||||||
| Weighted-average common shares outstanding – diluted | 93,337,979 | 93,057,417 | 92,975,915 | 93,096,587 | |||||||||||||||||||
EBITDA and Adjusted EBITDA
EBITDA is a non-GAAP profitability measure that represents net income or loss for the period before the impact of the benefit from or provision for income taxes, financing expenses, depreciation, and amortization of intangible assets. EBITDA eliminates potential differences in performance caused by variations in capital structures (affecting financing expenses), tax positions (such as the availability of net operating losses against which to relieve taxable profits), the cost and age of tangible assets (affecting relative depreciation expense) and the extent to which intangible assets are identifiable (affecting relative amortization expense).
30
Adjusted EBITDA is a non-GAAP profitability measure that represents EBITDA before certain items that are considered to hinder comparison of the performance of our business on a period-over-period basis or with other businesses. During the periods presented, we excluded from Adjusted EBITDA transaction costs, operational efficiency costs, the effect of foreign currency gains and losses, gains and losses on disposals of assets, certain severance costs, stock-based compensation expense and associated employer payroll tax and interest income, which include costs that are required to be expensed in accordance with GAAP. Our management believes that the inclusion of supplementary adjustments to EBITDA applied in presenting Adjusted EBITDA are appropriate to provide additional information to investors about certain material non-cash items and about unusual items that we do not expect to continue at the same level in the future.
The following table reconciles net income, the most directly comparable GAAP measure, to EBITDA and Adjusted EBITDA for the three months ended September 30, 2026 and 2025:
| Three months ended September 30, | Period over Period Change | ||||||||||||||||||||||
| (in thousands, except %) | 2026 | 2025 | ($) | (%) | |||||||||||||||||||
| Net income | $ | 26,215 | $ | 31,375 | $ | (5,160) | (16.4) | % | |||||||||||||||
| Provision for income taxes | 6,195 | 10,346 | (4,151) | (40.1) | % | ||||||||||||||||||
| Financing expenses | 8,929 | 4,627 | 4,302 | 93.0 | % | ||||||||||||||||||
| Depreciation | 12,318 | 10,553 | 1,765 | 16.7 | % | ||||||||||||||||||
| Amortization of intangible assets | 5,001 | 5,005 | (4) | (0.1) | % | ||||||||||||||||||
| EBITDA | $ | 58,658 | $ | 61,906 | $ | (3,248) | (5.2) | % | |||||||||||||||
Transaction costs(1) | — | 1,829 | (1,829) | NM | |||||||||||||||||||
Operational efficiency costs(2) | — | 881 | (881) | NM | |||||||||||||||||||
Foreign currency gains(3) | (3,553) | (6,678) | 3,125 | (46.8) | % | ||||||||||||||||||
| Loss on disposal of assets | 180 | 95 | 85 | 89.5 | % | ||||||||||||||||||
Severance costs(4) | 670 | 362 | 308 | 85.1 | % | ||||||||||||||||||
Stock-based compensation expense(5) | 4,207 | 6,513 | (2,306) | (35.4) | % | ||||||||||||||||||
Interest income(6) | (1,053) | (1,456) | 403 | (27.7) | % | ||||||||||||||||||
| Adjusted EBITDA | $ | 59,109 | $ | 63,452 | $ | (4,343) | (6.8) | % | |||||||||||||||
Net Income Margin(7) | 8.3 | % | 10.5 | % | |||||||||||||||||||
Adjusted EBITDA Margin(7) | 18.8 | % | 21.2 | % | |||||||||||||||||||
NM = not meaningful
(1) Represents non-recurring professional fees related to the take-private transaction.
(2) Represents professional service fees related to certain efforts to enhance efficiency of client delivery and operations support.
(3) Represents realized and unrealized foreign currency effect of remeasurement of U.S. dollar-denominated accounts to foreign currency.
(4) Represents severance payments as a result of certain cost optimization measures we undertook during the period to restructure support roles.
(5) Represents stock-based compensation expense, as well as associated payroll tax.
(6) Represents interest earned on short-term savings, time-deposits and money market funds.
(7) Net Income Margin represents net income divided by service revenue and Adjusted EBITDA Margin represents Adjusted EBITDA divided by service revenue.
31
The following table reconciles net income, the most directly comparable GAAP measure, to EBITDA and Adjusted EBITDA for the nine months ended September 30, 2026 and 2025:
| Nine months ended September 30, | Period over Period Change | ||||||||||||||||||||||
| (in thousands, except %) | 2026 | 2025 | ($) | (%) | |||||||||||||||||||
| Net income | $ | 72,516 | $ | 72,570 | $ | (54) | (0.1) | % | |||||||||||||||
| Provision for income taxes | 25,669 | 25,953 | (284) | (1.1) | % | ||||||||||||||||||
| Financing expenses | 23,032 | 13,925 | 9,107 | 65.4 | % | ||||||||||||||||||
| Depreciation | 34,941 | 30,423 | 4,518 | 14.9 | % | ||||||||||||||||||
| Amortization of intangible assets | 15,011 | 14,978 | 33 | 0.2 | % | ||||||||||||||||||
| EBITDA | $ | 171,169 | $ | 157,849 | $ | 13,320 | 8.4 | % | |||||||||||||||
Transaction costs(1) | 1,146 | 11,993 | (10,847) | (90.4) | % | ||||||||||||||||||
Operational efficiency costs(2) | — | 2,108 | (2,108) | NM | |||||||||||||||||||
Foreign currency gains(3) | (13,010) | (5,229) | (7,781) | 148.8 | % | ||||||||||||||||||
| Loss (gain) on disposal of assets | 2,729 | (49) | 2,778 | NM | |||||||||||||||||||
Severance costs(4) | 1,685 | 1,197 | 488 | 40.8 | % | ||||||||||||||||||
Stock-based compensation expense(5) | 14,917 | 24,159 | (9,242) | (38.3) | % | ||||||||||||||||||
Interest income(6) | (3,298) | (4,352) | 1,054 | (24.2) | % | ||||||||||||||||||
| Adjusted EBITDA | $ | 175,338 | $ | 187,676 | $ | (12,338) | (6.6) | % | |||||||||||||||
Net Income Margin(7) | 7.8 | % | 8.3 | % | |||||||||||||||||||
Adjusted EBITDA Margin(7) | 18.9 | % | 21.6 | % | |||||||||||||||||||
NM = not meaningful
(1) Represents non-recurring professional fees related to the Refinancing and Special Dividend in 2026 and take-private transaction in 2025.
(2) Represents professional service fees related to certain efforts to enhance efficiency of client delivery and operations support.
(3) Represents realized and unrealized foreign currency effect of remeasurement of U.S. dollar-denominated accounts to foreign currency.
(4) Represents severance payments as a result of certain cost optimization measures we undertook during the period to restructure support roles.
(5) Represents stock-based compensation expense, as well as associated payroll tax.
(6) Represents interest earned on short-term savings, time-deposits and money market funds.
(7) Net Income Margin represents net income divided by service revenue and Adjusted EBITDA Margin represents Adjusted EBITDA divided by service revenue.
Free Cash Flow
Free Cash Flow is a non-GAAP liquidity measure that represents our ability to generate additional cash from our business operations. Free Cash Flow is calculated as net cash provided by operating activities in the period minus cash used for purchase of property and equipment in the period. Our management believes that the inclusion of this non-GAAP measure, when considered with our GAAP results, provides management and investors with an additional understanding of our ability to generate additional cash for ongoing business operations and other capital deployment.
The following table reconciles net cash provided by operating activities, the most directly comparable GAAP measure, to Free Cash Flow for the nine months ended September 30, 2026 and 2025:
| Nine months ended September 30, | |||||||||||
| 2026 | 2025 | ||||||||||
| Net cash provided by operating activities | $ | 120,091 | $ | 107,549 | |||||||
| Purchase of property and equipment | (29,362) | (43,753) | |||||||||
| Free Cash Flow | $ | 90,729 | $ | 63,796 | |||||||
Conversion of Adjusted EBITDA to Free Cash Flow(1) | 51.7 | % | 34.0 | % | |||||||
(1) Conversion of Adjusted EBITDA to Free Cash Flow represents Free Cash Flow divided by Adjusted EBITDA.
Liquidity and Capital Resources
As of September 30, 2026, our principal sources of liquidity were cash and cash equivalents totaling $189.7 million, which were held for working capital purposes, as well as the borrowing availability under the 2026 Revolving Credit Facility of $100.0 million.
32
On March 11, 2026, the Company entered into the 2026 Credit Agreement, which provided for the $500.0 million 2026 Term Loan Facility and the $100.0 million 2026 Revolving Credit Facility. The proceeds of the 2026 Term Loan Facility, and cash on the Company's balance sheet, were used to repay all borrowings under the 2022 Credit Facilities, pay related fees and expenses, and fund a $332.8 million special cash dividend.
As of September 30, 2026, our total indebtedness, net of debt financing fees was $486.2 million. The interest rate in effect for the 2026 Term Loan Facility as of September 30, 2026 was 6.825% per annum. We were in compliance with all covenants under the 2026 Credit Agreement as of September 30, 2026. See Note 7, "Long-Term Debt" in the Notes to Unaudited Condensed Consolidated Financial Statements included in this Quarterly Report for additional information regarding our debt.
Historically, we have financed our operations and made investments in supporting the growth of our business primarily through cash provided by operations. We expect to continue to make similar investments in the future. We believe our existing cash and cash equivalents and our 2026 Credit Facilities will be sufficient to meet our working capital and capital expenditure needs for at least the next 12 months.
To the extent additional funds are necessary to meet our long-term liquidity needs as we continue to execute our business strategy, we anticipate that they will be obtained through the incurrence of additional indebtedness, additional equity financings or a combination of these potential sources of funds; however, such financing may not be available on favorable terms, or at all. If we are unable to raise additional funds when desired, our business, financial condition and results of operations could be adversely affected.
Cash Flows
The following table presents a summary of our consolidated cash flows from operating, investing and financing activities for the periods indicated:
| Nine months ended September 30, | |||||||||||
| (in thousands) | 2026 | 2025 | |||||||||
| Net cash provided by operating activities | $ | 120,091 | $ | 107,549 | |||||||
| Net cash used in investing activities | (29,362) | (43,753) | |||||||||
| Net cash used in financing activities | (96,194) | (39,503) | |||||||||
Operating Activities
Net cash provided by operating activities for the nine months ended September 30, 2026 was $120.1 million compared to net cash provided by operating activities of $107.5 million for the nine months ended September 30, 2025. Net cash provided by operating activities for the nine months ended September 30, 2026 reflects net income of $72.5 million and the add back for non-cash charges totaling $68.9 million, partially offset by changes in operating assets and liabilities of $21.3 million. Non-cash charges primarily consisted of $35.0 million of depreciation, $14.5 million in stock-based compensation expense and $15.0 million of amortization related to intangibles. Net cash provided by operating activities for the nine months ended September 30, 2025 reflects net income of $72.6 million and the add back for non-cash charges totaling $66.9 million, partially offset by changes in operating assets and liabilities of $31.9 million. Non-cash charges primarily consisted of $30.7 million of depreciation, $23.4 million in stock-based compensation expense and $15.0 million of amortization related to intangibles.
Investing Activities
Net cash used in investing activities for the nine months ended September 30, 2026 was $29.4 million compared to net cash used in investing activities of $43.8 million for the nine months ended September 30, 2025. Purchase of property and equipment decreased primarily due to lower site build-out costs, partially offset by an increase in security infrastructure improvements.
Financing Activities
Net cash used in financing activities for the nine months ended September 30, 2026 was $96.2 million compared to net cash used by financing activities of $39.5 million for the nine months ended September 30, 2025. The increase was due primarily to the $332.8 million distribution of dividends and payments on long-term debt and debt financing fees, partially offset by $500.0 million in proceeds from long-term debt and lower payments for stock repurchases.
Critical Accounting Estimates
There have been no material changes to our critical accounting estimates as reported in our Annual Report.
33
Recent Accounting Pronouncements
For additional information regarding recent accounting pronouncements adopted and under evaluation, refer to Note 2, "Summary of Significant Accounting Policies" in the Notes to Unaudited Condensed Consolidated Financial Statements included in this Quarterly Report.
Item 3. Quantitative and Qualitative Disclosures About Market Risk
Our activities expose us to a variety of financial risks: market risk (includes foreign currency), interest rate risk and credit risk.
Foreign Currency Risk
Our exposure to market risk arises principally from exchange rate risk. Although substantially all of our revenues are denominated in U.S. dollars, a substantial portion of our expenses were incurred and paid in the Philippine peso, Indian rupee, Mexican peso, Colombian peso and euro, in the nine months ended September 30, 2026 and 2025. We also incur expenses in U.S. dollars, and currencies of the other countries in which we have operations. The exchange rates among the Philippine peso, Indian rupee, Mexican peso, Colombian peso, euro and the U.S. dollar have changed substantially in recent years and may fluctuate substantially in the future.
The following table presents a summary of foreign currency exchange rates and changes for the periods indicated:
| Philippine Peso | Indian Rupee | Mexican Peso | Colombian Peso | Euro | |||||||||||||||||||||||||
| Average exchange rate against the U.S. dollar | |||||||||||||||||||||||||||||
Nine months ended September 30, 2026 | 60.60 | 93.87 | 17.41 | 3,506.21 | 0.86 | ||||||||||||||||||||||||
Nine months ended September 30, 2025 | 57.10 | 86.50 | 19.52 | 4,129.25 | 0.90 | ||||||||||||||||||||||||
| Depreciation (appreciation) | 6.1 | % | 8.5 | % | (10.8) | % | (15.1) | % | (4.4) | % | |||||||||||||||||||
Based on our level of operations during the nine months ended September 30, 2026, and excluding any forward contract arrangements that we had in place during that period, a 10% appreciation (depreciation) of each foreign currency against the U.S. dollar would have increased (decreased) our expenses incurred and paid in that foreign currency as follows:
| (in thousands) | Philippine Peso | Indian Rupee | Mexican Peso | Colombian Peso | Euro | ||||||||||||||||||||||||
| 10% appreciation | $ | 32,651 | $ | 10,487 | $ | 3,556 | $ | 10,013 | $ | 5,790 | |||||||||||||||||||
| 10% depreciation | $ | (26,714) | $ | (8,580) | $ | (2,910) | $ | (8,193) | $ | (4,737) | |||||||||||||||||||
In order to mitigate our exposure to foreign currency fluctuation risks and minimize the earnings and cash flow volatility associated with forecasted transactions denominated in certain foreign currencies, and economically hedge our intercompany balances and other monetary assets and liabilities denominated in currencies other than functional currencies, we enter into foreign currency forward contracts.
These contracts must be settled on the day of maturity or may be canceled subject to the receipts or payments of any gains or losses, respectively, equal to the difference between the contract exchange rate and the market exchange rate on the date of cancellation. We do not enter into foreign currency forward contracts for speculative or trading purposes. These derivative instruments do not subject us to material balance sheet risk due to exchange rate movements because gains and losses on the settlement of these derivatives are intended to offset revaluation losses and gains on the assets and liabilities being hedged.
See Note 4, "Forward Contracts" in the Notes to Unaudited Condensed Consolidated Financial Statements included in this Quarterly Report for additional information regarding our forward contracts.
Interest Rate Risk
Our exposure to market risk is influenced by the changes in interest rates paid on any outstanding balance on our borrowings, mainly under our 2026 Credit Facilities. All of our borrowings outstanding under the 2026 Credit Facilities as of September 30, 2026 accrue interest at Term SOFR plus 2.75%. As of September 30, 2026 our total principal balance outstanding was $493.8 million and the interest rate in effect was 6.825% per annum. Based on the outstanding balances and interest rates under the 2026 Credit Facilities as of September 30, 2026, a hypothetical 10% increase or decrease in Term SOFR would cause an increase or decrease in interest expense of approximately $2.0 million over the next 12 months.
34
Credit Risk
As of September 30, 2026, we had accounts receivable, net of allowance for credit losses, of $266.4 million, of which $176.9 million was owed by ten of our clients. Collectively, these clients represented approximately 66% of our gross accounts receivable as of September 30, 2026.
Item 4. Controls and Procedures
Disclosure Controls and Procedures
The Company maintains disclosure controls and procedures (as that term is defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) that are designed to ensure that information required to be disclosed in the Company's reports under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to the Company's management, including its Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosures. In designing and evaluating the disclosure controls and procedures and internal control over financial reporting, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives.
The Company's management has evaluated the effectiveness of the design and operation of the Company's disclosure controls and procedures as of September 30, 2026. Based upon that evaluation, the Company's Chief Executive Officer and Chief Financial Officer concluded that, as of September 30, 2026, the design and operation of the Company's disclosure controls and procedures were effective to accomplish their objectives at the reasonable assurance level.
Changes in Internal Control over Financial Reporting
There has been no change in our internal control over financial reporting during our most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
35
PART II — OTHER INFORMATION
Item 1. Legal Proceedings
The information required with respect to this item can be found under Note 9, "Commitments and Contingencies" in the Notes to Unaudited Condensed Consolidated Financial Statements included in this Quarterly Report and is incorporated by reference into this Item 1.
Item 1A. Risk Factors
We are subject to various risks that could have a material adverse impact on our financial position, results of operations or cash flows. Although it is not possible to predict or identify all such risks and uncertainties, they may include, but are not limited to, the factors discussed under Item 1A."Risk Factors" in the Annual Report. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial may also materially adversely affect our financial position, results of operations or cash flows. There have been no material changes to the risk factors included in the Annual Report. You should carefully consider the risk factors set forth in the Annual Report and the other information set forth elsewhere in this Quarterly Report.
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
None.
Item 3. Defaults Upon Senior Securities
None.
Item 4. Mine Safety Disclosures
Not applicable.
Item 5. Other Information
36
Item 6. Exhibits
| Exhibit No. | Description | ||||
| 3.1 | |||||
| 3.2 | |||||
| 3.3 | |||||
| 10.1*† | |||||
| 31.1* | |||||
| 31.2* | |||||
| 32.1** | |||||
| 32.2** | |||||
| 101.INS | XBRL Instance Document– the instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL document | ||||
| 101.SCH | Inline XBRL Taxonomy Extension Schema Document | ||||
| 101.CAL | Inline XBRL Taxonomy Extension Calculation Linkbase Document | ||||
| 101.LAB | Inline XBRL Taxonomy Extension Label Linkbase Document | ||||
| 101.PRE | Inline XBRL Taxonomy Extension Presentation Linkbase Document | ||||
| 101.DEF | Inline XBRL Taxonomy Extension Definition Linkbase Document | ||||
| 104 | Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101) | ||||
* Filed herewith.
** Furnished herewith.
† Management contract or compensatory plan or arrangement.
The agreements and other documents filed as exhibits to this Quarterly Report are not intended to provide factual information or other disclosure, other than with respect to the terms of the agreements or other documents themselves, and you should not rely on them for that purpose. In particular, any representations and warranties made by us in these agreements or other documents were made solely within the specific context of the relevant agreement or document and may not describe the actual state of affairs as of the date they were made or at any other time.
37
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
| TASKUS, INC. | |||||||||||
| (Registrant) | |||||||||||
| Date: | November 5, 2026 | By: | /s/ Bryce Maddock | ||||||||
| Bryce Maddock | |||||||||||
| Chief Executive Officer | |||||||||||
| (Principal Executive Officer) | |||||||||||
| (Authorized Signatory) | |||||||||||
| Date: | November 5, 2026 | By: | /s/ Rishabh Khemka | ||||||||
| Rishabh Khemka | |||||||||||
| Chief Financial Officer | |||||||||||
| (Principal Financial Officer) | |||||||||||
38
Exhibit 10.1
CERTAIN IDENTIFIED INFORMATION HAS BEEN EXCLUDED FROM THIS EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) IS THE TYPE THAT THE REGISTRANT CUSTOMARILY AND ACTUALLY TREATS AS PRIVATE OR CONFIDENTIAL. THE OMITTED PORTIONS OF HIS DOCUMENT ARE INDICATED BY BRACKETS AS [***].
RETENTION BONUS AGREEMENT
THIS RETENTION BONUS AGREEMENT (this “Agreement”) is hereby entered into on the date of the last signature below (the “Effective Date”) by and between TaskUs Holdings, Inc. (the “Company”) and Stephan Daoust, an adult individual residing at [***] (“Employee”).
WHEREAS, Employee is currently employed with the Company, and specifically serves as Chief Operating Officer; and
WHEREAS, the Company and Employee desire to enter into this Agreement in connection with Employee’s ability to earn a Retention Bonus, as described in this Agreement; and
WHEREAS, the purpose of this arrangement is to incentivize Employee to remain employed by the Company for the period of time specified below;
NOW, THEREFORE, in consideration of the promises and the mutual covenants contained in this Agreement, the Company and Employee agree as follows:
1.Employee shall be eligible to earn a one-time cash Retention Bonus in the gross amount of $1,000,000.00, less applicable taxes, withholdings and deductions (the “Retention Bonus”). Solely for purposes of this Agreement, the retention bonus period shall commence on May 15, 2026 (the “Retention Bonus Commencement Date”). Except as otherwise provided below, the Retention Bonus is to be paid on the first administratively practicable regular payroll date after the third (3rd) anniversary date of the Retention Bonus Commencement Date (and in no event later than sixty (60) days following such anniversary date), subject to Employee’s continuous employment with the Company through such anniversary date.
2.The Retention Bonus constitutes a one-time retention incentive and is not part of normal or expected compensation for purposes of calculating any other bonuses, incentives, awards, benefits, matching contributions or similar payments. Instead, it is an incentive for the Employee to remain actively employed by the Company for three (3) years, at which time the Retention Bonus will have fully vested.
3.Subject to paragraph 6 below, Employee’s ability to earn the Retention Bonus shall vest in two tranches: the first tranche, in the amount of two-thirds (2/3) of the Retention Bonus (the “First Tranche”), shall vest in eight (8) equal quarterly installments following the Retention Bonus Commencement Date and the second tranche, in the amount of one-third (1/3) of the Retention Bonus (the “Second Tranche”), shall vest in four (4) equal quarterly installments following the second (2nd) anniversary of the Retention Bonus Commencement Date, in each
case, subject to Employee’s continuous employment with the Company through the applicable vesting date. The first installment of the First Tranche shall vest on the date that is three (3) months after the Retention Bonus Commencement Date, and one additional installment shall vest on each successive three (3) month anniversary thereafter through the second (2nd) anniversary of the Retention Bonus Commencement Date, subject to Employee’s continuous employment with the Company through the applicable vesting date. The first installment of the Second Tranche shall vest on the date that is three (3) months after second (2nd) anniversary of the Retention Bonus Commencement Date, and one additional installment shall vest on each successive three (3) month anniversary thereafter through the third (3rd) anniversary of the Retention Bonus Commencement Date, subject to Employee’s continuous employment with the Company through the applicable vesting date. No partial or prorated vesting shall occur between quarterly vesting dates except as described herein.
4.As used herein, the term of “continuous employment” begins on the Retention Bonus Commencement Date and does not include periods of time for which Employee is not actively working and/or is on a leave of absence of any kind unless required otherwise by applicable law.
5.Employee understands and agrees that the full amount of the Retention Bonus shall be fully taxable to Employee as income earned and as wages at the time the funds are received and will be subject to all applicable federal, state and local income and wage taxes and shall be reported by the Company to the appropriate taxing authorities, as required by applicable law. This Agreement is not intended to constitute or create any property interest in the Company or any of its affiliates for purposes of Section 83 of the Internal Revenue Code of 1986, as amended (the “Code”).
6.If Employee’s employment with the Company ends before the second (2nd) anniversary of the Retention Bonus Commencement Date (i.e., during the first eight (8) quarterly vesting periods) for any reason other than a “Qualifying Termination” (as defined below), Employee shall no longer be entitled to and forfeits the Retention Bonus in full (i.e., both the First Tranche and the Second Tranche), including any portion that has vested but remains unpaid. Upon a Qualifying Termination before the second (2nd) anniversary of the Retention Bonus Commencement Date, Employee shall be entitled to receive any portion of First Tranche of the Retention Bonus that has vested pursuant to paragraph 3 above, payable on the first administratively practicable regular payroll date after the date of such Qualifying Termination (and in no event later than sixty (60) days following such date). Subject to Employee’s continuous employment with the Company through the second (2nd) anniversary of the Retention Bonus Commencement Date, upon the second (2nd) anniversary of the Retention Bonus Commencement Date, Employee shall be entitled to receive the First Tranche of the Retention Bonus, payable on the first administratively practicable regular payroll date after the second (2nd) anniversary of the Retention Bonus Commencement Date (and in no event later than sixty (60) days following such date). If Employee’s employment with the Company ends for any reason after the second (2nd) anniversary of the Retention Bonus Commencement Date but before the third (3rd) anniversary of the Retention Bonus Commencement Date, Employee shall forfeit all then-unvested portions of the Retention Bonus. In that event, Employee shall be
entitled to receive the portion of Second Tranche of the Retention Bonus that vested pursuant to paragraph 3 above before Employee’s employment ended, payable on the first administratively practicable regular payroll date after the third (3rd) anniversary date of the Retention Bonus Commencement Date (and in no event later than sixty (60) days following such date), regardless of whether the termination is a Qualifying Termination. For the avoidance of doubt, the Qualifying Termination exception applies only before the second (2nd) anniversary of the Retention Bonus Commencement Date and does not apply during the third (3rd) year of the vesting period.
(a)“Qualifying Termination” means a (i) termination of Employee’s employment by the Company other than for Cause or (ii) termination by reason of Employee’s resignation for Good Reason.
(b)“Cause” means, solely for purposes of this Agreement and as determined by the Company in good faith following a reasonable investigation, only the occurrence of any of the following, whether or not arising from or related to Employee’s employment or duties, including off-duty conduct:
(i)Employee’s willful commission of fraud, embezzlement, dishonesty, theft, misappropriation, bribery, corruption, harassment, discrimination, sexual misconduct, or material falsification of books, records, reports, or other material information, regardless of whether such conduct results in a criminal charge, indictment, conviction, plea, civil action, or regulatory proceeding;
(ii)Employee’s indictment for, or formal criminal charge alleging, a felony or any criminal offense involving any conduct described in the immediately preceding clause;
(iii)Employee’s conviction of, or plea of guilty or nolo contendere to, any such felony or criminal offense; or
(iv)Any final civil judgment, administrative finding, or consent order or consent decree entered by or with a governmental authority or regulator against Employee based on any conduct described above.
(c)“Good Reason” means, solely for purposes of this Agreement and without Employee’s prior written consent and subject to the notice, cure, and resignation requirements below, only the occurrence of one of the following:
(i)the Company’s material failure to perform its express payment obligations under this Agreement, which failure directly results in a material reduction in, or nonpayment of, the Retention Bonus payable to Employee under this Agreement; or
(ii)a reduction of more than ten percent (10%) in Employee’s annual base salary; provided, however, that a reduction that is part of an across-the-board or
proportionate reduction applicable to similarly situated executives shall not constitute Good Reason.
“Good Reason” does not include any isolated, inadvertent, insubstantial, or de minimis action or omission that is not taken in bad faith and is cured by the Company promptly after notice.
For Employee’s resignation to constitute a resignation for Good Reason, Employee must provide written notice to the Company describing in reasonable detail the condition claimed to constitute Good Reason within thirty (30) days after Employee first becomes aware, or reasonably should have become aware, of such condition. The Company shall have thirty (30) days after receipt of such notice to cure the condition. If the Company does not cure the condition within such period, Employee must resign no later than thirty (30) days after expiration of the cure period. If Employee fails to comply with these requirements, Employee is deemed to have waived Good Reason with respect to the applicable condition.
For the avoidance of doubt, no breach or alleged breach of any other agreement, plan, award, policy, or arrangement between the Company or any of its affiliates and Employee, including any employment agreement, severance agreement, change in control agreement, equity award agreement, or similar arrangement, shall constitute Good Reason under this Agreement. The definitions of “Cause” and “Good Reason” in this Agreement apply solely for purposes of this Agreement and do not amend, supersede, replace, or expand any corresponding definition in any other agreement.
7.This Agreement relates to Employee’s right to earn and receive the Retention Bonus for retention purposes if and only if all conditions for earning the Retention Bonus have been satisfied.
8.This Agreement shall be binding upon and shall inure to the benefit of the Company and Employee and its and their successors, estate and heirs, but may not be pledged, assigned, transferred, or otherwise disposed of by Employee.
9.The compensation attributable to the Retention Bonus is intended to be exempt from Section 409A of the Code by reason of the “short-term deferral” rules of Treasury Regulation Section 1.409A-1(b)(4) or otherwise comply with the requirements to avoid tax under Section 409A of the Code, and this Agreement shall be interpreted so as to be consistent with such intent.
10.The Company shall be entitled to deduct from the Retention Bonus any sums required by federal, state, or local tax laws to be withheld with respect to such payment.
11.This Agreement and all disputes concerning this Agreement shall be subject to and governed by the parties’ Mutual Arbitration Agreement by and between the Company and Employee dated January 7, 2021.
12.Employee acknowledges that the Retention Bonus is available only on the terms set forth in this Agreement and is not earned unless and until the conditions of this Agreement
are satisfied. Employee further acknowledges that Employee has been given adequate time to carefully read and consider this Agreement, advised to consult with an attorney about this Agreement, and that Employee is entering into it knowingly, willingly and without duress.
13.This Agreement may be executed in two or more counterparts, each of which shall be deemed to be an original but all of which together shall constitute one and the same instrument.
14.Employee understands and explicitly agrees that references in this Agreement to “continuous employment” and specified time periods for completion of the same do not affect or alter Employee’s status as an at-will employee of the Company and that Employee’s employment is at all times at-will, meaning that it can be terminated at any time for any reason by either the Company or Employee, with or without notice, reason or cause.
15.Any notice required or permitted under this Agreement must be in writing and will be deemed given when delivered personally, sent by nationally recognized overnight courier, or sent by email with confirmation of transmission, to the CEO for the Company and to the Employee at Employee’s last known contact information provided to the Company for the Employee.
16.The provisions of this Agreement relating to repayment, tax reporting and cooperation, dispute resolution, attorneys’ fees or collection costs, and any other provision that by its nature is intended to survive, will survive termination of Employee’s employment and termination of this Agreement.
17.The Company shall be empowered to make all determinations or interpretations contemplated under this Agreement, which determinations and interpretations shall, if made in good faith, be binding and conclusive on Employee and the Company.
18.Any portion of the Retention Bonus that may become payable to Employee hereunder shall not be taken into account in computing Employee’s salary or other compensation for purposes of determining any benefits or compensation payable to Employee or Employee’s beneficiaries or estate under (a) any pension, retirement, life insurance or other benefit arrangement of the Company or (b) any other agreement between Employee and the Company.
19.This Agreement constitutes the entire agreement between the Company and Employee with respect to the Retention Bonus and any related repayment obligation, and supersedes all prior and contemporaneous oral and written discussions, communications, and agreements relating to that subject matter. In the event of any conflict between this Agreement and any prior offer letter, policy, communication, or other document concerning the Retention Bonus or repayment of the Retention Bonus, this Agreement controls. This Agreement may be amended only in a writing signed by both parties.
20.The validity, construction, and effect of this Agreement shall be determined in accordance with the laws of the State of Delaware.
21.This Agreement becomes effective only upon execution by both parties. No right or ability to earn any Retention Bonus exists unless and until this Agreement is so executed.
IN WITNESS WHEREOF, the undersigned have caused this Retention Bonus Agreement to be duly executed and delivered as of the date indicated next to their respective signatures below.
TaskUs Holdings, Inc. By: /s/ Marivi Valencia Title: SVP, Human Resources | Stephan Daoust /s/ Stephan Daoust Date: 08/28/2026 | ||||
Date: 08/28/2026
Exhibit 31.1
CERTIFICATION OF CHIEF EXECUTIVE OFFICER
PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002
I, Bryce Maddock, certify that:
1.I have reviewed this Quarterly Report on Form 10-Q for the quarter ended September 30, 2026 of TaskUs, Inc.;
2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrant and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and
5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):
(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and
(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.
Date: November 5, 2026 | |||||
| /s/ Bryce Maddock | |||||
| Bryce Maddock | |||||
| Chief Executive Officer | |||||
| (Principal Executive Officer) | |||||
Exhibit 31.2
CERTIFICATION OF CHIEF FINANCIAL OFFICER
PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002
I, Rishabh Khemka, certify that:
1.I have reviewed this Quarterly Report on Form 10-Q for the quarter ended September 30, 2026 of TaskUs, Inc.;
2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrant and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and
5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):
(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and
(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.
Date: November 5, 2026 | |||||
| /s/ Rishabh Khemka | |||||
| Rishabh Khemka | |||||
| Chief Financial Officer | |||||
| (Principal Financial Officer) | |||||
Exhibit 32.1
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
In connection with the Quarterly Report on Form 10-Q of TaskUs, Inc. (the “Company”) for the quarter ended September 30, 2026 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Bryce Maddock, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:
1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and
2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.
| /s/ Bryce Maddock | |||||
| Bryce Maddock | |||||
| Chief Executive Officer | |||||
| (Principal Executive Officer) | |||||
November 5, 2026
Exhibit 32.2
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
In connection with the Quarterly Report on Form 10-Q of TaskUs, Inc. (the “Company”) for the quarter ended September 30, 2026 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Rishabh Khemka, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:
1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and
2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.
| /s/ Rishabh Khemka | |||||
| Rishabh Khemka | |||||
| Chief Financial Officer | |||||
| (Principal Financial Officer) | |||||
November 5, 2026