Good day, and welcome to the Bandwidth Inc. First Quarter 2024 Earnings Conference Call. Please note this event is being recorded. I would now like to hand the conference over to Sarah Walas, Vice President of Investor Relations. Please proceed.

Thank you. Good morning, and welcome to Bandwidth's First Quarter 2024 Earnings Call. Today, we'll discuss the results announced in our press release issued earlier this morning. The press release and an earnings presentation with historical financial highlights can be found on the Investor Relations page at investors.bandwidth.com. With me on the call this morning is David Morken, our CEO; and Daryl Raiford, our CFO. They will begin with prepared remarks, and then we will open up the call for Q&A. During the call, we will make statements related to our business that may be considered forward-looking, including statements concerning our financial guidance for the second quarter and full year of 2024. We caution you not to put undue reliance on these forward-looking statements as they may involve risks and uncertainties that may cause actual results to vary materially from any future results or outcomes expressed or implied by the forward-looking statements. Any forward-looking statements made on this call and in the presentation slides reflect our analysis as of today, and we have no plans or obligation to update them. For a discussion of material risks and other important factors that could affect our actual results, please refer to those contained in our latest 10-K filing as updated by other SEC filings, all of which are available on the Investor Relations section of our website at bandwidth.com and on the SEC's website at sec.gov. During the course of today's call, we will refer to certain non-GAAP financial measures. A reconciliation of GAAP to non-GAAP measures is included in our press release issued earlier today as well as in the earnings presentation, which are located on our website at investors.bandwidth.com. With that, let me turn the call over to David.

Thank you, Sarah. Welcome to Bandwidth's First Quarter 2024 Earnings Call. We had an impressive start to the year, exceeding first quarter guidance with record quarterly revenue and our highest ever adjusted EBITDA result for a first quarter. Given the overperformance, we are raising our full year outlook on top and bottom lines. The team is grateful for the trust our customers place in us every day and for our BAND mates who go the extra mile to support them, and I thank God for the opportunities he's given us. This morning, I've asked Daryl to first walk through our quarterly results and our updated outlook for 2024, along with our recent capital structure achievements. I'll then use the rest of the call to provide a broader perspective highlighting our fast-growing customer category, direct-to-enterprise, where we are seeing very encouraging progress. Daryl?

Thank you, David, and good morning, everyone. We're off to a solid start in 2024, meeting guidance for the first quarter, raising our full year outlook and dramatically strengthening our capital structure. First quarter revenue of $171 million grew 24% year-over-year, exceeding the midpoint of guidance by $6 million. Within that result, Cloud Communications revenue grew 12% year-over-year. Adjusted EBITDA of $16 million was up 215% year-over-year exceeding the midpoint of our guidance by $4 million, reflecting the top line beat and good cost control. Just a few days ago, we strengthened our capital structure by expanding our existing undrawn revolving credit facility to $100 million with a new 5-year term. This facility, led by Bank of America and Wells Fargo, improves our flexibility by doubling the previous available revolver amount from that established last August with our banking partners. Yesterday, we entered into agreements with certain convertible noteholders to repurchase $140 million of our 2026 convertible notes at a discount to their face value. This leverage reducing yield accretive repurchase exercise reduced the outstanding balance of these notes to just $35 million from an initial issued principal balance of $400 million. I'd like to take a moment and talk about our capital structure strategy. We're proud to deliver growth and profit and to be judicious with our capital structure. In November 2022, we repurchased $160 million of these notes at a significant discount, recognizing a $40 million gain. We then repurchased an additional amount in March 2023 at a discount as well, recognizing another gain. And now in early 2024, we have essentially eliminated the subject of the maturity of these notes through yesterday's repurchase exercise. We estimate our third gain from yesterday's repurchase will be roughly $12 million. Going forward, our on-hand cash and securities balances, our access to undrawn liquidity, and our cash flow generating potential positions us very well to seize the market opportunities that are before us while growing our business profitably. Rounding out our first quarter results, as I noted, our Cloud Communications revenue of $128 million was up 12% from last year. From a product standpoint, messaging continued to be a strong driver, growing 50% year-over-year and resulting in messaging now reaching 21% of cloud communications revenue. Within that result, commercial messaging grew 34%. While it is difficult to differentiate cyclical political campaign-related usage from the ongoing commercial civic engagement usage derived from the same cohort of customers, we estimate that political campaign messaging revenue from the U.S. primary elections contributed approximately $3 million in the first quarter. Customer demand from political campaigns did appear earlier than we had expected, attributed to presidential primary spend. Turning to our three market categories, first quarter global communications plans revenue growth was 4% year-over-year as we expected, reflecting an improvement from last year's usage trends. Our programmable services category grew 49% year-over-year, reflecting the strong demand for messaging driven by continued healthy demand from commercial customers in e-commerce, financial services and health care as well as the previously mentioned $3 million tailwind from cyclical political campaign messaging. In our direct-to-enterprise customer category, we grew revenue 20% year-over-year, reflecting Bandwidth's ability to solve the complex communications challenges of global enterprises and the continued execution of our enterprise go-to-market strategy. Our pipeline remains full of new opportunities across verticals and geographies. In terms of operating metrics, our first quarter net retention rate was 107%, an improvement of 6 percentage points from the fourth quarter of 2023. Our customer name retention rate once again remained in excess of 99%, evidence of the reliability and breadth of our global communications cloud paired with our unwavering focus on customer success and continuous innovation. Our average annual revenue per customer climbed to a record $190,000, reflecting our continued focus on attracting and serving large enterprises. Our non-GAAP gross margin was 57% for the first quarter, up 300 basis points from the prior year's quarter. This is an impressive gross margin result for the company, and it's worth reminding that gross margin can fluctuate slightly quarter-to-quarter. We continue to expect our full year 2024 gross margin to grow roughly 100 basis points in line with our previously provided expectations. The first quarter free cash flow result reflects a $4 million use of cash due to seasonal timing of working capital. We remain on track to achieve greater than $50 million free cash flow in 2024, which brings us closer to our 15% free cash flow margin medium-term target. We're raising our full year guidance to reflect the first quarter beat on top and bottom lines. For the full year 2024, we now expect revenue to be $715 million at the midpoint of our range, reflecting a $15 million raise to our previous guidance and adjusted EBITDA to be $74 million at the midpoint, also reflecting the beat and raise. Importantly, while the timing of campaign revenue has somewhat accelerated, our full year outlook for 2024 continues to project a $40 million contribution from political campaign messaging and associated surcharges. That means, at this point, our full year guidance raise is driven by our commercial customers as opposed to our political campaign customers. In terms of sequencing political campaign revenue across the remaining three quarters of the year, while it is difficult to discern and predict based on conversations with our customers, we expect the second quarter to reflect a relative lull in political campaign messages with activity ramping in the third quarter and peaking in the fourth quarter with the election concluding in November. In closing, our excitement about 2024 remains high. We're pleased that we are able to raise our full year guidance on the top and bottom lines while improving our balance sheet and capital structure flexibility. Two years ago, we told you of our plans to grow our business profitably, and we are delivering. These results and our recent capital structure achievements give us comfort in achieving both our near-term and medium-term targets.

Thank you, Daryl. A little over a month ago at Enterprise Connect, we met with a number of customers, partners, prospects and investors. These conversations show the strength of our direct-to-enterprise strategy. The enterprise category with year-over-year revenue growth of 20% in the first quarter following a year of 21% growth in 2023 is driven by innovations we have brought to market and the opportunity that our award-winning Maestro platform provides. Global 2000 organizations know that moving their communications to the cloud is the fastest way to leverage relevant new AI technologies and deliver the rich new customer and employee experiences that are key to staying competitive. At the same time, these enterprises are dealing with enormous complexity from past implementations and legacy tech debt that have built up over time. Maestro solves this complexity and provides a smooth enterprise route to the cloud. It is software automation, and it's central to our portfolio of offerings that are aligned with what Global 2000 customers tell us they need and value most: interoperability, freedom of choice and solutions to their global communications challenges. Formally announced at last year's Enterprise Connect, where it won Best of Show, Maestro was quickly welcomed with significant client and industry excitement. As the name suggests, Maestro is an orchestration software platform, complementing the offerings of our cloud communications customers to facilitate seamless integration capability for enterprises to deploy and manage best-in-class real-time voice apps across unified communications, cloud contact centers and AI platforms. Our Global 2000 customers are finding Maestro can dramatically reduce the complexity of moving to the cloud while optimizing costs and increasing control of contact center and employee communications in the cloud. These capabilities enable enterprises to achieve faster time to value and a better customer and employee experience across a wide range of industry verticals. For example, in financial services, Maestro serves as the foundational element for vendor-agnostic cloud communications for both cloud-first fintechs and mature giants both looking to modernize. They can unlock the power of Teams, Genesys, Five9 and more along with best-in-class fraud and AI tools while simultaneously lowering costs and simplifying vendor management. And they view Bandwidth as a partner with established expertise to help them navigate a competitive and highly regulated global landscape. As another Maestro example, in the hospitality and retail verticals, a customer may have a complex global system of independent franchises and want to add new customer experience applications and AI. Now they can build once with Maestro, integrating all their locations to deliver a unified customer experience everywhere in the world. Some enterprises are choosing to use system integrators and managed service providers to map and build their new cloud-based communications. Our growing channel strategy creates partnerships with the largest players doing these enterprise transformations. For example, we recently worked with NWN Carousel, a leading managed service provider to transform the customer experience platform for the largest U.S. domestic airline. Bandwidth replaced a legacy telecom carrier to power the airline's new cloud-based high-capacity customer call center as well as integrate their customer and employee communications platforms. The airline is also rolling out Bandwidth's text messaging API to enable its service representatives to easily send text to customers as part of its multichannel communication strategy. We completed the project with NWN in a short timeframe and are pleased to report flawless performance during peak holiday season. In examples like all of these, Maestro can be a real differentiator and valuable addition to our enterprise customers' communications deployments. Its software automation, interoperability and AI enablement capabilities uniquely distinguished Bandwidth as a leader in cloud communications. As the largest enterprises come to us to help them navigate complexity, we're also investing in our legendary customer support offering. This includes new predictive AI enhanced analytics to identify and solve potential incidents before they escalate. We believe this is a significant differentiator, and it was honored last month with a Gold Stevie award for customer service innovation. Congratulations to everyone on our operations team for this achievement. At a time when many of our competitors have made it harder to get help, much less to talk to a real person, we are distinguished by our customer support, and it remains a true competitive advantage for Bandwidth. So again, very encouraging progress in our fast-growing category of direct to enterprise. At the same time, our other two market categories are also performing very well, as you heard just now from Daryl. In our programmable services business, we saw earlier than expected demand in political messaging related to the U.S. election season. Meanwhile, we are consistently expanding our customer base in commercial messaging with notable contract wins such as a premier digital vehicle presentation provider in the automotive industry. This customer transitioned to Bandwidth's toll-free messaging solution, and our specialized support and deep expertise were instrumental in helping them navigate the intricate and evolving messaging landscape, significantly enhancing the deliverability of their communications. In our global communication plans category, we benefit from expanding wallet share with existing customers as well as new customer additions. For example, in Q1, a leader in health care engagement and payment solutions selected Bandwidth as the sole provider for their inbound voice traffic, valuing our exceptional customer support, network reliability and automated number provisioning and porting processes. Before we wrap up, I want to remark on the leadership change we announced today. Anthony Bartolo, our Chief Operating Officer, is leaving to pursue other opportunities. He will stay until later this year to ensure a smooth transition. Anthony joined us a little over 2 years ago to scale our global growth, and his accomplishments are clearly evident in our strong operating results. He radically improved our strategic planning process, overhauled our product segmentation, brought in excellent new leadership and executed with outstanding day-to-day rigor and discipline. We were fortunate to have Anthony with us at a time important in Bandwidth's evolution, and we're a much better company as a result. He is a world-class global leader, and I'm confident that someday soon, you'll see him leading a company that's fortunate to have him on point. I will always count him as a friend. I know all BAND mates worldwide join me in thanking Anthony for his excellent leadership and in wishing him all the best in the future, fair winds and following seas to the entire Bartolo family. In closing, as we reflect on a quarter marked by strategic achievements and solid growth, I want to reiterate our unwavering commitment to innovation and customer excellence. The advancements we've made with our Maestro platform, our expanding partnerships, our award-winning customer service and our disciplined operating team are all pivotal elements in our mission to lead the worldwide cloud communications revolution. Our team has demonstrated the ability to deliver on our core operating principles of profitable growth, operating leverage and cash flow generation from the foundation of a durable franchise as a leader in our space. I'm incredibly proud of what we have accomplished together this quarter, and I am even more excited about the opportunities that lie ahead. I'll now turn the call over to the operator to begin the question-and-answer portion of our call. Thank you.

And at this time, we'll start with a question from Ryan MacWilliams from Barclays.

I want to say that while I'm sad to see Anthony Bartolo moving on, I know he did a lot to improve the business. And to use a Bandwidth expression, I'm glad he's moving on, on a high note. So for David, looks like 1Q saw improving net retention and stronger average annual customer spend. Are your customers feeling better from a macro standpoint? And how are upsells like Maestro helping support these metrics?

Thank you, Ryan. I want to emphasize your point that Anthony has truly been an exceptional leader and is departing on a very positive note. We are sad to see him leave and deeply appreciative of the flawless execution over the last ten quarters. Regarding the macro environment, we constantly engage with customers across all our segments to understand their plans and outlooks, which we incorporate into our guidance and the first-quarter results. Despite the ongoing concerns about the macro situation, policy changes, and international events, we have adjusted our guidance upwards based on the overall sentiment we are sensing from our customer base across all segments. We are looking forward to executing throughout the rest of this year.

Perfect. And then for Daryl, glad to see you continued debt pay down. How are you thinking about the full year guide here after a stronger raise in the top line compared to the bottom line? Is this mostly you just passing through the commentary around the strength that you're seeing in your commercial messaging business? Just a little more detail there.

Yes. Ryan, we raised our revenue guidance by $15 million at the two midpoints. Roughly two-thirds of that is related to surcharges and one-third is related to commercial cloud communications revenue. And so that roughly one-third is falling through at margin, which represents the increase in the approximate increase in the EBITDA raise to the full year account.

Our next question comes from Meta Marshall from Morgan Stanley.

You've got Jamie on for Meta. I guess just two quick questions from my end. I guess, one, is there any sort of way we can kind of track the progress that you guys are getting with Maestro, either a number of customers on the platform or that sort of thing? And then as a follow-up, it looks like capital investment has picked up a little bit over the past couple of quarters. Should we look at recent trends as the new run rate?

Yes. Thanks for your question. Enterprise customers and Maestro adoption continues really, really well. And while we haven't called out specific numbers on our customers, the growth percentage-wise in these early days since going general availability back in August has been substantial. So we've talked in the past about that growth, and it is continuing to grow at that same rate or faster. So we haven't decided if we're going to call out Maestro adoption as a particular KPI, but enterprise customer additions and Maestro adoption continues to be favorable.

On the call, it's great to connect with you, and please extend our regards to Meta. Regarding capital expenditures for the first quarter, we typically spend more in this period compared to the latter half of the year. This is a common business trend, as there is usually more enthusiasm for investment plans at the beginning of the year. That said, we maintain our guidance at approximately 3% of revenue for CapEx, which is what you all should keep in mind. I don't view the slightly higher amount in the first quarter as concerning.

Congrats on the strong results.

Our next question comes from Ryan Koontz from Needham & Company.

Want to ask you about the messaging business? It sounds like that was broad-based in terms of your strength there, really strong growth on the cloud comms piece there. I assume that's mostly U.S.-based. First question. And second here, as it relates to international, and your presence you gained from Voxbone. Can you expand on your thoughts about how that market develops for you going forward?

Thanks for the good question. Total messaging is up 50% year-over-year. Commercial showed strong growth of 34% year-over-year and enterprise momentum also really solid. So your question about domestic versus international: We recently announced international, which is part of our solution selling to large enterprise globally. And that's a really positive and strong addition that rounds out our offer portfolio. However, these results do reflect the preponderance of the messaging growth domestically. So international is a strong growth upside for us going forward. The second part of your question about international business generally continues to be a very real differentiator for us on both voice and now messaging footprint. Globally, our voice footprint is unsurpassed, and enterprises really value that single partner solution. Now with messaging coming on alongside it globally, we expect the international business to continue to outperform our expectations, and we're pleased with how it's doing.

Got it. So maybe I can interpret that. It sounds like your global presence has given you a lot of strength to win domestic deals to have an international reach and you're planning to pivot more to direct international sales now a little harder?

Well said.

Our next question comes from Patrick Walravens from Citizens JMP.

Great. So Dave, this question is going to seem a little unusual, but I think the context will be super helpful. So can you just step back and help people who don't know the story that well understand what's been going on in this business over the last couple of years and how you're positioned now? And just for context, I mean, the stock peaked at almost $190 in March 2021. Last year, it went all the way down to 9% and change. And now at 42% year-to-date plus premarket is up another 9%. So just help us understand the big picture in terms of what has been going on, why there's so much volatility, and where we're headed from here, but not commenting on the stock where we're headed from here, but where the business is headed from here?

Thank you, Pat. Thanks for the opportunity to speak to the longer term and the background. So we enjoyed COVID tailwinds as did many in our space when remote work seemed to become the foreseeable future. Those tailwinds certainly dissipated after the COVID era ended. Our whole space and peers were similarly impacted as valuations plummeted, but executing is really what matters. And I can't answer the question about the last two years without appropriately tipping my hat to my BAND mate, Anthony Bartolo, who is going to be the CEO someday soon of a powerful company somewhere. We can't wait to see where that might be, and there's certainly nothing to announce, but I want to say this: Anthony came on board and with Daryl Raiford, our CFO, articulated excellently our mid- and longer-term plans at our first ever Investor Day, and we've executed ever since. And this space is in the very early days of a transformation of taking 100 years of business telephony that has been premise-based and migrating it to the cloud and doing so with platforms like Maestro, which allow them to abandon incumbent carriers and instead go completely software-driven with how they move calls and messages around the world. We are in the vanguard of companies that have helped these enterprises globally do that. And so I think we're going to look back and see the COVID era spikes in valuation as an anomaly in a much longer period of growth that fundamentally changes the way enterprise businesses do communications and voice and text. Again, the platform approach that we've taken, the leadership that Anthony and myself and Daryl have had in place over the last two years has contributed to the outperformance that you see today. If I'm an investor and I'm looking at that pattern you mentioned over time, where we shot up and then created and now we're crawling our way back out of that basement to a bright horizon, I would do so with confidence that the macro technology shifts that we are a part of are going to persist and the team and the technology we have built are durable for that future. This is our 27th quarter of achieving the guidance we put out to the world, and we hope and pray that we continue to do that against the backdrop of a very real technology shift in communications. So I hope that answers your question, Pat.

And our next question comes from Arjun Bhatia from William Blair.

Perfect and great job on the quarter here. Maybe first to start with. I noticed that the net retention rate had a nice uptick from Q4 to Q1. It sounds like some of the usage growth is coming back, messaging is strong, enterprise is strong. Can you maybe just give us a sense of how net retention might progress through the year and embedded in that? I assume there's also some Maestro, but would love to hear how that might benefit that net retention figure as we progress through the year here.

Arjun, this is Daryl. It's nice to hear from you. Let me just plainly say that we expect net retention to continue to grow. Over the last 18 months, we've spoken each quarter about churning small inconsequential customers from our customer base and replacing them each quarter with larger enterprise customers. On net retention, when we remove existing customers, there is no more net retention, and so that will lower the rate. But when in that same quarter, we've replaced them with other customers, it's a year in the formula before net retention is reflected. It's now been a year and going. We're very happy with our enterprise customer outcome. Our average annual revenue per customer grew to a record $190,000, and we're expecting through the year that net retention will be growing back to what normal rates would have been, should have been had we not architected the churn over the last 18 months.

Okay. Perfect. That's very helpful. And then the other one I just wanted to touch on is gross margins. Again, I think you've called out that there will be about a 100 basis point improvement there year-over-year. But when I look at the Q1 performance especially, it seems like there's been some outperformance there. Again, can you just give us a sense for the puts and takes on gross margin? And I guess when I'm looking at this year and Q1 performance, maybe I'm extrapolating too much, but why can't it be higher than 100 basis point improvement as we're looking at 2024?

The first quarter performance was outstanding. We achieved a record in quarterly gross margin that we've not seen for about five quarters. We expect a full-year improvement of 100 basis points compared to last year. The product mix is definitely beneficial, and we're also focusing on cost efficiencies, which will contribute to our margins as our international presence expands. Considering all factors and planned investments in areas like network costs, we are projecting a 100 basis point improvement for the full year. While this may seem conservative, it's our current projection.

All right. Understood. Fair enough. Congrats again, and congrats to Anthony as well. Hopefully, we'll reconnect soon.

And now we have a question from Quinton Gabrielli from Piper Sandler.

I'm on for Jim Fish here at Piper Sandler. Just one question for us. As we think about your core use cases, really specifically in messaging, you're seeing strong messaging growth. Is there any material change in those kinds of core use cases you're seeing or providing for customers? Or should we think about it as similar use cases as historical kind of provided by Bandwidth, it's just you're gaining more share in these kinds of deployments?

It's broad, Quinton. We have adoption across fintech, health care, large enterprise, retail; the messaging need for engagement is very, very broad. We expect that to continue. The share that we'll take both domestically and internationally is from incumbent providers as well as some of our competitors. But the emerging use cases that displace conventional email or even physical mail are significant. So there's lots of upside once you're into a large enterprise account. So you should consider the success we've had in messaging in enterprise, which has been broad, to continue.

And we have a question from Will Power from Baird.

This is Ioannis Samoilis on behalf of Will Power. Could you explain the factors influencing your enterprise business in the first quarter? How have those factors or some of that growth changed compared to last quarter?

I think the drivers are similar. Our Maestro product adoption is accelerating. It hasn't yet been a year since general availability. We have more awareness of our solution and our AI approach to enabling enterprises to easily get to the cloud. That transition is not easy if you're working with an incumbent. You've got lots of use cases around AI that require orchestration of your voice and messaging services, and so I think the enterprise adoption we've seen in past quarters continues to pick up speed. I think it's a function of the product strategy and our path to market. We've got great sales leadership. And again, I'd be remiss if I didn't call out Anthony Bartolo, our COO, and his leadership during this past period, driving the results that you see today.

Okay. Awesome. And then just looking at messaging. I was hoping you could discuss the messaging outlook for the balance of the year, maybe just a framework for some of the growth expectations there? Or I guess, what some key drivers could be there to any drivers of upside you call out?

Messaging grew 50% in the first quarter, 34% in commercial messaging. I think our outlook for the second quarter would show similar growth for commercial messaging. Then in messaging in total, with the additional $40 million less $3 million, $37 million that would be called for in our projections in the second quarter, you can expect messaging to definitely pick up in the second half of the year. That would be driven by continued robust commercial and the increased wedge of political campaign.

And this concludes our question-and-answer session as well as the conference. Thank you very much for attending today's presentation. You may now disconnect, and have a great day.