Hello, and welcome to the CBRE Q4 2023 Earnings Conference Call and Webcast. As a reminder, this is being recorded. It's now my pleasure to turn the call over to Brad Burke, Head of Investor Relations and Treasurer. Brad, please go ahead.

Good morning, everyone, and welcome to CBRE's Fourth Quarter 2023 Earnings Conference Call. Earlier today, we posted a presentation deck on our website that you can use to follow along with our prepared remarks, and an Excel file that contains additional supplemental materials. Before we kick off today's call, I'll remind you that today's presentation contains forward-looking statements, including without limitation statements concerning our economic outlook, our business plans and capital allocation strategy, and our financial outlook. Forward-looking statements are predictions, projections, or other statements about future events. These statements involve risks and uncertainties that may cause actual results and trends to differ materially from those projected. For a full discussion of the risks and other factors that may impact these forward-looking statements, please refer to this morning's earnings release and our SEC filings. We have provided reconciliations of the non-GAAP financial measures discussed on our call to the most directly comparable GAAP measures, together with explanations of these measures in our presentation appendix. I'm joined on today's call by Bob Sulentic, our Chair and CEO, and Emma Giamartino, our Chief Financial Officer. Now, please turn to slide 5, as I turn the call over to Bob.

Thank you, Brad, and good morning, everyone. CBRE ended 2023 on a high note with fourth quarter year-over-year operating profit growth across all three of our business segments. Even though 2023 was a difficult year for commercial real estate, we delivered the third highest full-year earnings in CBRE's history as our resilient businesses continued their strong growth. This partly offset market-driven revenue declines in businesses that are sensitive to interest rates and debt availability. Emma will talk about our resilient businesses in greater detail at the beginning of her comments. We are committed to driving significant gains in all of our businesses, with a particular focus on through-cycle resiliency and double-digit compound long-term earnings growth. Two recent wins highlight our progress. First, with the acquisition of J&J Worldwide Services in our GWS segment, we will increase our technical services capabilities for U.S. federal government clients and open a mostly untapped channel in a difficult to penetrate market. This is a large market characterized by steady growth and long-term contracts. Second, our strategic partnership to provide property management services for Brookfield Properties, a 65 million square foot U.S. office portfolio, is among the largest in the history of our sector. We believe there will be more opportunities of this nature, which we are well positioned to capture. We start 2024 with strong new business pipelines across our company. We also see attractive M&A and REI co-investment opportunities. Investor and lender sentiment has improved, and we anticipate this will lead to increased transaction volumes starting in the second half of the year when short-term interest rates are expected to fall. Against this backdrop, we expect to achieve core EPS of $4.25 to $4.65 in 2024, implying mid-teens percentage growth at the midpoint of the range. This broad range reflects the difficulty in predicting the precise timing of a recovery. It is notable that any outcome in this range would still be well below the long-term earnings potential of CBRE. With that, Emma will walk you through our results and outlook in more detail.

Thanks, Bob. Before turning to segment performance, please turn to Page 6, as I provide more insight into our resilient businesses. We've used this term regularly in our earnings calls over the last several quarters and it is now being used broadly in our sector. CBRE defines resilient businesses as those which hold up well in a down market cycle, either because of their noncyclical characteristics or because they benefit from secular tailwinds. For CBRE, those businesses include the entire GWS segment, loan servicing, valuation, property management, and recurring asset management fees in our investment management business. When we use this term, this is the group of businesses we are referencing. These resilient businesses in aggregate generated nearly $1.6 billion of SOP in 2023 and are expected to generate $1.8 billion of SOP in 2024. This would represent a sixfold increase from 2011, the first full year of market recovery following the global financial crisis. We expect 2024 to be the beginning of a market recovery, albeit a more gradual one. For context, our resilient businesses have grown SOP over three times as fast as our transactional businesses since 2011, and they are expected to be nearly double the size of our entire business at a similar point in the last cycle. Please turn to Page 7, as I review our results and outlook for 2024. Across the advisory segment, net revenue and SOP essentially matched the prior year's Q4. Leasing saw a slight uptick in revenue for the quarter driven mostly by EMEA and APAC. Globally, higher office leasing offset slightly less industrial activity. Within property sales, industrial and retail declined less than multifamily and office, supported by healthy fundamentals. Commercial mortgage origination revenue growth was attributable to interest earnings on escrow balances. The rest of our advisory business lines together achieved a 6% net revenue increase. Turning to Page 8. GWS had another strong quarter. Net revenue and SOP grew by double digits. Facilities Management net revenue increased 14% for the quarter and 13% for the year. Most significantly, our sizable GWS local business has been increasing net revenue at or above a mid-teens clip, and is well positioned to sustain this growth rate for the long term. Project Management net revenue grew 11% for the quarter and 14% for the year. This was led by the large-scale program management work being done globally by Turner & Townsend. Notably, we had record pipeline conversion to new GWS contracts during Q4 with a balanced mix of new clients and existing client expansions. Turning to Page 9. SOP in our REI segment increased to $68 million in Q4, up from just $17 million in the prior year Q4. Development exceeded expectations due to the earlier than anticipated monetization of several assets in the U.S. Investment Management operating profit rose significantly in Q4, driven by higher incentive fees and recurring asset management fees. Investment management AUM ended 2023 at $148 billion, up $3 billion for the quarter, largely driven by favorable currency movement and modest net capital inflows, which offset lower private asset values. For the year, AUM was down $2 billion. While exit value declines appear to be slowing, we anticipate values will remain under pressure in early 2024. Before turning to our 2024 outlook, I'll comment on our capital allocation strategy on Slide 10. We are on track to deploy more than $2 billion of capital for the 12 months ending Q1 2024. This deployment includes M&A, mostly in our resilient businesses, and a record level of co-investment commitments in REI. By thoughtfully using our balance sheet, we made targeted opportunistic investments while other investors have been largely on the sidelines. These investments have been underwritten at returns well above our cost of capital. Specifically, our REI investments are projected to generate notably high returns. We also repurchased nearly 8 million shares in 2023 at a time when we believe they have been attractively valued. Our 2024 capital deployment will be supported by improved free cash flow, which we expect to total at least $1 billion, as certain headwinds reversed this year. As we've previously discussed, we had several large cash expenses in 2023 mostly timing-related items, such as cash variable compensation and cash income taxes tied to 2022 record results that did not flex down with last year's lower earnings. We estimate that the reversal of these items alone will drive a $500 million benefit to free cash flow compared with last year. Taking all of this into consideration, we expect to end 2024 with net leverage around one turn. Now I'll review our 2024 outlook on Slide 11. In the advisory segment, we expect net revenue to increase by mid- to high single digits, with mid-teens SOP growth. The expected margin improvement reflects fixed cost leverage and the benefit of ongoing cost reduction initiatives. Advisory accounts for about two-thirds of the $150 million run rate cost savings initiative announced last quarter, with half of the benefit being realized in 2024. These savings offset cost growth elsewhere in advisory this year, notably from higher expected discretionary compensation tied to improved financial performance. We anticipate that capital markets revenue will grow by mid-single digits. Investor sentiment has improved in the last nine days, reflecting a better interest rate outlook. Real estate allocations are approaching target levels, which reflects an easing of the denominator effect, as public equity markets have rebounded while private real estate values are being written down. We expect leasing to grow modestly in 2024. We are cautiously optimistic that the worst is over for office leasing, particularly for Class A properties, where we generate approximately two-thirds of leasing revenue. Leading indicators from our data partner VTS indicate U.S. office demand has been gradually turning up over the last six months. The growing consensus about an economic soft landing, coupled with the apparent stabilization of office utilization rates, may make more employers confident enough to commit to office leases. Additionally, leasing demand should remain relatively strong for industrial deals, particularly for properties under 500,000 square feet. Our remaining advisory business lines together are expected to achieve low double-digit net revenue growth. In the GWS segment, we expect mid-teen SOP growth including the expected partial-year contribution from the J&J acquisition. Continued strong organic growth will be driven by broad demand across client sectors and geographies. The local business will lead growth in GWS expected to generate more than $200 million of operating profit as we benefit further from our investments in this business. Our enterprise business is also seeing strong demand from both mature sectors like financial services as well as newer adopters of outsourcing such as industrial, healthcare, and life sciences companies. Within project management, significant growth will be led by Turner & Townsend, which is in the early stages of penetrating the U.S. market. We anticipate seeing most of the revenue impact from our sizable Q4 wins in the second half of 2024 as new clients are onboarded. Even with the record level of conversions in Q4, our GWS pipeline ended 2023 10% higher than the prior year. Shifting to REI, we expect SOP in 2024 to be slightly below 2023's level. Note that last year's SOP included a single development portfolio sale, which generated more than $100 million of profit in Q1. In Investment Management, we expect operating profit to increase modestly from 2023 as stabilizing market conditions drive higher promote fees and improved co-investment returns. We expect development operating profit will be subdued this year, as the projects we expect to monetize will be sold at higher cap rates than we underwrote at the peak of the prior market cycle. At current market cap rates, we have hundreds of millions of dollars of operating profit embedded in our in-process portfolio and a pipeline of new opportunities with an attractive spread between our cost of development and current market value. On balance, we are cautiously optimistic about 2024. Our expectation of achieving core EPS of $4.25 to $4.65 is contingent on long-term interest rates remaining around current levels, the Fed proceeding with the anticipated short-term rate cuts, and the U.S. economy avoiding a recession. This year's earnings are likely to be more heavily weighted than usual to the second half. The third and fourth quarters are expected to account for approximately two-thirds of our EPS, while the first quarter will contribute a mid-teens percentage of the annual total. This distribution is similar to what we experienced in 2021 when we also had a second-half recovery. We continue to see a path to returning to our prior core EPS peak in 2025. That path is supported by continued double-digit growth in our resilient businesses and a gradual recovery in our transactional businesses. Importantly, CBRE can reach prior record earnings without our transactional business SOP rebounding to 2019 levels.

Thank you. We will now be conducting a question-and-answer session. Our first question is coming from Anthony Paolone from JPMorgan. Your line is now live.

Okay. Thank you. Good morning. I guess, my first question is I look at the guideposts for the various business lines. They seem kind of pretty good from our vantage point. But just wondering if you could talk about things like the corporate segment taxes, interest expense creation all that sort of other stuff and any year-over-year drags or ability to quantify any notable drags from those items as we think about going down to EPS.

Yes, Tony. So, first to step back on our outlook, just give context around the range, which I think will help get to the corporate and below the line items. If you look at our segment level guidance, I think what you're seeing is that you likely get to an EPS that's slightly above the midpoint of our range. What we baked into the midpoint of our EPS guidance is some level of conservatism, given that rates have continued to bubble, especially in the past few weeks. So it's safe to assume on the corporate cost level, the corporate segment level, that is going to uptick slightly, but not as much as the number that you're looking at might imply. The reason corporate will uptick slightly is primarily because our bonuses, discretionary compensation will reset to levels that are in line with improved financial performance. And then I'll comment on the range of our outlook. The pieces that we have a high level of conviction around is our growth in our resilient SOP. We talked about that growing from $1.6 billion this year to $1.8 billion next year, or 2024, and that's consistent across the range. Our transactional business lines are clearly the ones that will move us toward the bottom end or the high end of the range depending on when the recovery begins.

Okay. Thanks. That's helpful. And then just in terms of you talked about ending the year with a turn of leverage and it sounds like incremental investment into REI and so forth and then obviously J&J, but just like how much of the benefit from all of the capital investments do you think you'll see in 2024 versus 2025 or in future periods?

I'll primarily speak to J&J; we are expecting to get likely three quarters of the benefit of that acquisition in year, and we talked about what the EBITDA we're expecting for J&J in our press release, about $65 million for the year. It is safe to assume we'll get three quarters of that in the year. The remainder of the co-investments in REI will be weighted more towards 2025 and beyond those funds. Funds get launched, and our developments get monetized.

Thank you. Your next question is coming from Steve Sakwa from Evercore ISI. Your line is now live.

Great. Thanks. And I guess just on capital deployment, I realize with the stock may be shooting up a lot in the fourth quarter that temperature enthusiasm for share buybacks. You only did about $20 million in the quarter. Just with share buybacks sort of fit in on the capital deployment in 2024 or at least within your guidance?

So what we've always talked about is a balance of M&A our investments, our co-investments in REI, and share buybacks, and we'll do buybacks to balance out the other two when we view our share price to be attractive. What we really saw in Q4 is that we were anticipating the announcement of our acquisition of J&J. That deal is delivering a return well above our cost of capital. It's more accretive than buybacks in our analysis. And so you're seeing a weight more towards M&A. I expect that to continue this year. Our M&A pipeline is building; we're seeing a greater ability to transact as sellers are more willing to meet our value expectations. So where we sit right now expect the balance to be towards M&A this year. But of course, if that changes, we'll look to repurchase shares.

Okay. And I know you provided a bunch of guideposts certainly on the revenue side. I just want to make sure from a margin perspective, I just kind of understand how you're thinking about the SOP margin in advisory? And is there any sort of baked-in improvement to margin in the GWS business?

So, on the advisory side, you should see improvement in our overall advisory margin in 2024, probably about 100 basis points. That's because of our cost reduction plans and obviously a recovery in our transactions business. In GWS, our margins should hover around NIM level and increase slightly. The J&J acquisition is slightly accretive to our margins. But this is a business, as you know, that we don't expect to see a step function change in our margin over time; it will gradually increase as we continue to differentiate that business.

Our next question comes from Jade Rahmani at KBW. Your line is now live.

Thank you very much. There's considerable uncertainty in the multifamily market. Walker & Dunlop just said on its earnings call that the GSEs Fannie and Freddie expect flat volumes for 2024, which is surprising given how low volumes were in 2023. In addition, we are seeing pockets of credit issues in floating rate loans and then significant supply. So I wanted to ask if you could comment on your overall volume expectations within that sector. And also as it relates to Trammell Crow, I think that around 30% of that business's projects are multifamily, do you expect any issues bringing those to fruition and generating target returns?

I'll comment on the Jade on the Trammell Crow Company circumstance and then Emma can comment on the volumes, the financing volumes. We are taking on a steady stream of new land sites in Trammell Crow Company that we're underwriting at returns that we think, based on current cap rates, will be consistent with our historical returns in that business. This is one of the things that really doesn't show up in any of our headlines that makes us excited about future profitability. It is true that there is some pressure in the multifamily markets based on the development that's happened over the last couple of years and the cost of leverage versus where those deals were developed at. We think that is going to be self-correcting over the next couple of years. New development volume is going to come down. We're still at barely above historic levels of vacancy. I think maybe 50 basis points above historic levels, about 550 basis points of vacancy versus 5% historically. We think that is going to correct. We think the circumstance in the single-family home market with the cost of mortgages is going to drive people towards renting. We are quite bullish after we get through a little tough window here in the multifamily business on where that's going to go. We are bullish about what it means for Trammell Crow Company. We're bullish about what it means for our investment management business. We think that the volumes in our services business will be good over time, but we are going to go through, as you commented from the Walker & Dunlop call, there will be a window where it's a little more difficult. That's fully contemplated by the way in the numbers that Emma gave you about our expectations for 2024. Emma, you want to add to that?

And then on the GSEs, we have embedded in our forecast pretty much OMSR being flat to slightly up this year. The sentiment that we're seeing from the agencies is that they will get closer to their cash this year. But we are being conservative in terms of what we're projecting for the year. So, slightly more positive than what you heard on the Walker & Dunlop.

On the office leasing side, you mentioned you think that the worst is over there. And that 65% of the business is Class A. Can you give any more color around maybe some anecdotal evidence or perhaps survey evidence that takes your confidence around that? I do know you put out monthly and quarterly reports from research showing such as tenants in market or requirements.

We believe that occupancy has likely reached its lowest point. Current levels are significantly lower than they were in 2019, with square footage per employee also reduced. There is considerable anecdotal evidence regarding the reluctance of some individuals to return to the office, which is quite evident. Additionally, companies are under pressure to bring employees back for various reasons. The anecdotal evidence we have is overwhelming; nearly every corporate entity acknowledges the significance of office occupancy, whether in properties they own or lease. This is crucial for all businesses, including ours. As a result, companies are revamping their spaces to enhance the work environment and boost employee efficiency and engagement. Class A buildings offering these opportunities are experiencing record rents in several markets, while lesser-quality buildings continue to face challenges. Given the current situation, we observe pressure on both sides, but we believe things have somewhat stabilized. We anticipate that this asset class will grow significantly in the future, likely more than what the headlines suggest, as negative news tends to dominate. Within the realm of real estate services, where we operate alongside real estate ownership, there are substantial opportunities for CBRE, as evidenced by our announcement regarding Brookfield and the growth of our outsourcing business, reflected in our leasing figures. Therefore, we expect a more favorable future compared to the current circumstances for a variety of reasons.

I wanted to also, if I may, ask about infrastructure. The J&J acquisition deepens relationships with the Department of Defense, in particular, it seems. And also, we are seeing robust capital flows across the infrastructure space, particularly in digital data centers. I wanted to ask if you could comment if that's a strategic target, perhaps an area for M&A or co-investment on the Trammell Crow side?

Well, Jade, you're talking about the blurred lines between real estate and infrastructure and some regard. In those areas, data centers and so forth, we do have meaningful exposure. The places where we have kind of traditionally defined infrastructure exposure are with the Turner & Townsend business, where they provide a lot of program, project, and cost consulting services to infrastructure-type projects, and they are really well-positioned for the future in that regard. We have an infrastructure investment management business that we would like to scale over time. And then in Trammell Crow Company, we do a variety of development. There are some things we're working on that are quite large between Trammell Crow Company and Turner & Townsend that would be in the infrastructure category. So, we believe over time we'll evolve to a place where we will do more work and invest more in infrastructure, but real estate is our core business for the time being.

Thank you. Next question today is coming from Stephen Sheldon from William Blair. Your line is now live.

Hey, thank you. Really nice job here and congrats on the J&J deal. With J&J likely to close here in the coming months, I just wanted to ask kind of what your appetite is for pursuing other large acquisitions? I know you guys are kind of looking at least a few larger deals. So, just curious if you have any commentary on what your appetite is if you're still pursuing or looking at some larger acquisitions.

M&A work is essential to the core of what CBRE represents. We are dedicated to growth across all our business lines. We have developed the ability to identify M&A opportunities within all our sectors. There are certain areas where we have a stronger interest at any given time, usually due to favorable market conditions or our competitive advantage. Our teams are consistently on the lookout for opportunities. Our corporate development capabilities are unique in our sector and robust compared to other companies. We also have a solid balance sheet, which we are ready to use for M&A activities. You can expect us to continue expanding through M&A, but we will only pursue deals that we believe are financially wise and easy to integrate. It may have appeared last year that there was more activity than initially visible, especially with the J&J deal closing soon. While there will be more opportunities, we won't rush into M&A; we will pursue it where we see potential for strategic growth in favorable markets. As Emma mentioned, this is likely to be our primary focus for capital in the long term.

Got it. Thanks. And then just in capital markets, just kind of just as we think about the last few months, how did activity progress through the fourth quarter into early January? I'm just curious whether you've seen fits and starts of activity based upon what's happening with interest rates? And just generally, how dependent do you think any capital is improvement in 2024 and I guess into 2025 will be on the overall trend in interest rates?

So, let's start with what we've been seeing over the past through 2023 and through the end of the year. We did see a significant deceleration in the decline, especially getting into Q4. So, through the third quarter, you're looking at 40% decline up to that point. Then in the fourth quarter, we were down to below a 20% decline. What was notable about Q4 was that we actually saw a significant deceleration in December. So, October, November had greater declines than December, which was in the single-digit decline territory. So, pulling that into 2024, we are not expecting a material uplift in capital markets activity, but we do expect it to grow at a mid-single-digit rate globally. If the recovery picks up faster than we're expecting, if rates come down further than the market is expecting, then there could be upside from there. But our base case scenario is that there won't be a significant uplift.

Great. Thank you.

Thank you. Your next question is coming from Michael Griffin from Citi. Your line is now live.

Great. Thanks. Just maybe going back to the guidance for a minute, and I appreciate you guys including it this year. I'm just curious if you can quantify, give us a sense of if there are any cost savings initiatives factored into your outlook? I want to get a sense of how much of this growth is organic versus cost cutting?

There are cost savings included in our outlook, particularly within our advisory business, where we anticipate around 100 basis points of margin expansion. We discussed $150 million in run rate cost savings during our Q3 call that we aim to pursue this year. We have pinpointed opportunities to reduce $150 million in costs, with about half expected to materialize this year, primarily in the advisory segment. It's important to note that these cost savings mainly offset our bonuses and discretionary compensation that are resetting to align with our strong financial performance for the year, although this is not reflected in the figures you have.

Well, I'm going to start with cost. That is starting to come under control. We had challenges; everybody that was a developer in the United States and around the world had challenges with cost the last few years. Now that was all typically rescued by accelerating rental rates and declining cap rates, and we think all of that has stabilized. Cap rates have gone up, rental rate growth has slowed, but cost growth has also come under control. So that's all come back into balance. We are underwriting projects now at spreads between current cap rates and yields on projects that should deliver profitability consistent with what has been delivered in that business historically. Within that business over the last year, we've secured a good volume of development sites, not at steel prices, but what's happened is sites that were otherwise not available have become available. Because many, many people are on the sidelines, many developers are on the sidelines, we have the CBRE parent company balance sheet available to us. We've been able to secure a good number of development opportunities with really good spreads between current cap rates and yields on the projects. So that out in the future, we think we're well positioned for that business. You might have noticed that Emma said we have hundreds of millions of dollars of profits captured in our in-process and pipeline portfolio development deals. We're quite excited about that.

Great. That's it for me. Thanks for the time.

Thank you. Next question is coming from Alex Kramm from UBS. Your line is now live.

Yes. Hey, good morning, everyone. And maybe nitpicky here a little bit, but can you just talk about your 2025 commentary from this morning? I think a quarter ago, you were still talking about achieving records. Now, I think you're just hoping to get back to peak. So not sure if it's the environment has changed or adjusting your, I guess, outlook incorporates a more conservative recovery in general. So maybe just compare and contrast how we should be thinking about your long-term outlook as you go into 2025?

I want to be clear that we have strong visibility into returning to our peak level of EPS in 2025. Our confidence in this has not declined since last quarter; it remains at least equal to, and potentially slightly above, especially if we meet our expectations for 2024. I can break down the components of how we'll get there between our Resilient SOP and our transactional SOP. In our resilience line of business, we expect $1.8 billion of SOP this year, which should continue to grow at least 10% next year, and we are highly confident in delivering that outcome. On the transactional side, we do not need our transactional SOPs to return to peak levels of earnings like we did in 2022, nor do they need to reach our level of transactional SOP from 2019. Hopefully, this provides some perspective on our ability to achieve that outcome. The main risk is that a recovery would be delayed this year, which would make the hurdle for the transactional side slightly higher next year.

Okay. That's fair. Additionally, could you provide a brief follow-up on the cost structure? It seems you have a cost program established. Given the significant changes over the last few years, could you clarify where you believe additional costs will arise on the transactional side and possibly break it down between capital markets and leasing, especially with a potential recovery on the horizon?

So overall, on our transactional business, our incremental margins are in the low to mid-30s. This is both across capital markets and leasing, and to put some more context around that, a 5% change in leasing results in a 3% delta in EPS. On the sales side, a 5% change in sales would be a 2% change in EPS.

Thank you. We reached the end of our question-and-answer session. I'd like to turn the floor back over to management for any further closing comments.

Thanks very much, everyone, and we look forward to connecting with you again in 90 days.

Thank you. That does conclude today's teleconference and webcast. You may disconnect your lines at this time, and have a wonderful day. We thank you for your participation today.