Thank you for standing by, and welcome to EverCommerce Inc.'s First Quarter 2025 Earnings Call. My name is Corey. I'll be your operator today. At this time, all participants are in a listen-only mode. After the speakers' presentation, there will be a question and answer session. To ask a question during the session, you will need to press star 11 on your telephone, and you will hear an automated message advising your hand is raised. To withdraw your question, please press star 11 again. As a reminder, this conference call is being recorded today, Thursday, May 8, 2025. I would now like to turn the conference call over to Brad Korch, SVP and Head of Investor Relations for EverCommerce Inc. Please go ahead. Good afternoon, and thank you for joining.

Today's call will be led by Eric Remer, EverCommerce Inc.'s Chairman and Chief Executive Officer, and Ryan Siurek, EverCommerce Inc.'s Chief Financial Officer. Joining them for the Q&A portion of the call are EverCommerce Inc.'s President, Matt Feierstein, EverPro's Chief Executive Officer, Josh McCarter, and EverHealth's Chief Executive Officer, Evan Berlin. This call is being webcast with a slide presentation that reviews the key financial results for the three months ended March 31, 2025. For a link to the live or replay webcast, please visit the Investor Relations section of the EverCommerce Inc. website. The slide presentation and earnings release are also directly available on the site. Please turn to Page two of our earnings call presentation while I review our safe harbor statement. Statements made on this call and contained in the earnings materials available on our website that are not historical in nature may constitute forward-looking statements. Such statements are based on the current expectations and beliefs of management. Actual results may differ materially from these forward-looking statements due to risks and uncertainties that are described in more detail in our filings with the SEC. We undertake no obligation to publicly update or revise these forward-looking statements except as required by law. We will also refer to certain non-GAAP financial measures in our comments today. A reconciliation of non-GAAP to GAAP historical measures is provided in both our earnings press release and on our earnings call presentation. As a quick reminder, following our announcement in March that we are seeking strategic alternatives for the marketing technology solutions, we've classified marketing technology as discontinued operations. Our commentary today will focus on the continuing operations of our business focusing on our EverHealth, EverPro, and EverWell verticals. All financial and operating metric results are presented related to the continuing operations only unless otherwise specified. I will now turn it over to our CEO, Eric Remer. Please continue.

Thank you, Brad. I'll focus my commentary on first quarter 2025 results, as well as our top strategic priorities. Ryan will then discuss our financial performance in more detail. Our first quarter reported revenue exceeded the top end of our guidance range. For the first three months of the year, GAAP revenue increased 3.2% year over year on a pro forma basis, which adjusts for the prior year's sale of fitness solutions, and revenue increased 7.4% year over year. Adjusted EBITDA of $44.9 million also beat the top end of our guidance range, representing a 31.6% margin. Adjusted EBITDA margin expanded nearly 360 basis points year over year. Payments revenue, excluding the fitness solutions, grew 8.4% year over year, driven by nearly 9% growth in total payment volume (TPV). Finally, the board of directors approved a $50 million increase to our share repurchase program, while also extending this authorization to year-end 2026. EverCommerce Inc. provides SaaS solutions to the service desk of the economy. We offer tremendous value to our customers by providing a system of action necessary to run their businesses with tailored unique workflows. Adjusted to account for the planned sales and marketing technology solutions, we provide end-to-end solutions to more than 725,000 customers across our three major verticals: EverPro for home field services, EverHealth for physician practices, and EverWell for wellness. With the two forward verticals representing 95% of consolidated revenue, our large base of customers represents an immense embedded opportunity to provide value-added features and services like payments and custom rebates through our purchasing programs. On a pro forma basis, for the last twelve months, we generated $563.9 million in revenue, representing 7.8% year over year growth. Subscription and transaction revenue grew 8.1% year over year. Over the last twelve months, we generated a 30.1% adjusted EBITDA margin. Finally, our annualized total payment volume, or TPV, expanded to over $12.7 billion. Before I dive into our normal course discussion of customer trends, I want to update you on our AI initiatives at EverCommerce Inc. AI is an important part of our forward strategy for multiple reasons. First, embedded AI capabilities into our customer-facing software allow us to innovate faster and maintain a leading competitive position. Second, using AI for development work enables us to more efficiently and quickly bring new features, functions, and solutions to market. And third, we believe that using AI-driven workflows internally will be a key driver to continue our cost discipline and drive additional long-term margin expansion. Over the past six to twelve months, we have made significant progress integrating AI into our products and our internal workflows. In talent acquisition, we've deployed third-party AI platform features and automation tools across people operations and employee development functions to reduce manual workloads, improve data collection, and create impactful actionable insights. Looking ahead, we expect additional AI use cases to have a meaningful contribution to our products and operations. Before discussing our customer metrics, I want to once again remind you that these metrics have been restated for both the current and year-ago periods to exclude marketing technology solutions. Accelerated payments adoption and utilization continue to be our highest priority, and in 2025, we're making specific investments in our product capabilities and go-to-market motions to prioritize payment attachment at the point of initial SaaS sale. At the end of the first quarter, 244,000 customers were enabled for more than one solution, reflecting 28% year over year growth. As we discussed when we introduced this metric, enabling customers for more than one solution is the first step in the funnel that leads to increased revenue retention and ultimate profitability of these customers. Once customers are enabled, the next action item for us is to facilitate usage. In the case of payments, this means getting our customers to actively process on our platform. We measure this step in the funnel as utilization. At the end of the first quarter, approximately 99,000 customers were actively utilizing more than one solution, reflecting a 20% year over year growth. Customers that purchase and utilize more than one are naturally some of our most profitable and stickiest customers. As we've illustrated in past earnings calls, the effect of more customers taking payments or other add-on features and services is higher net revenue retention. Looking back over the trailing twelve months, our annualized net revenue retention, or NRR, was 97%. Year over year, our payments revenue on a pro forma basis grew over eight and accounted for approximately 21% of overall revenue. As a reminder, we report our payments revenue on a net basis and therefore contribute approximately 95% gross margin. Payments revenue is a meaningful contributor to overall adjusted EBITDA margin expansion. First quarter estimated annualized total payment volume, or TPV, was approximately $12.7 billion, representing nearly 9% year over year growth. As I mentioned earlier, we are making strategic high ROI investments into our payments platform and team, which we believe will result in increased payment adoption, TPV growth, and revenue acceleration. Now I'll pass it over to Ryan, who will review our financial results in more detail, as well as provide our second quarter guidance. Thanks, Eric.

While total reported revenue in the first quarter was $142.3 million, subscription and transaction revenue, our primary revenue base, was $137.8 million, up 3.3% from the prior year period. For Q1 2025, year-over-year pro forma revenue growth was 7.4% while year-over-year pro forma subscription and transaction revenue growth was 7.6%. The primary difference between the actual and pro forma revenue growth is attributable to the removal of prior year revenue associated with the sale of our fitness solutions that closed in 2024. The solid performance in subscription and transaction revenue was largely due to continued execution of our growth strategy to provide customers our core system of action software solutions and driving expansion by promoting cross-sell and upsell opportunities leading with payments. As Eric noted, we also exceeded the top end of our adjusted EBITDA guidance range. First quarter adjusted EBITDA was $44.9 million representing a 31.6% margin versus 28% in Q1 2024, which is a 16.3% growth year over year. Q1 margin expansion of over 360 basis points was aided by the timing of certain expenses and investments, with a significant portion of the favorability compared to guidance expected to be reallocated to later periods within the year. On a year-over-year basis, margins improved due to cost optimization initiatives, mix shift to higher margin products, and overall scale economies. Adjusted gross profit in the quarter was $111.1 million, representing an adjusted gross margin of 78.1%, versus 77.1% in Q1 2024. Adjusted gross profit improved largely as a result of a positive mix shift in the business to high-margin revenue streams such as payments and rebates. Now turning to adjusted operating expenses, which are reconciled in the appendix to this presentation, overall adjusted operating expenses improved as a percentage of revenue both for the quarter from 49.1% to 46.5% on a year-over-year basis and on an LTM basis from 49.2% to 47.9%. While the previously mentioned timing of investments and expenses was a factor, the long-term trend of continued operating expense moderation is deliberate and attributable to both growth of the business and specific actions taken as part of our transformation and optimization program. We maintain our focus on improving customer satisfaction and acquisition while also being highly focused on cost discipline in functional support areas. Now turning to some key liquidity measures, which include cash flow from continuing and discontinued operations, we continue to generate significant free cash flow as we invest to grow our business. Cash flow from operations for the quarter was $30.7 million, more than double the $13.3 million generated in Q1 2024. Levered free cash flow was $25.1 million in the quarter, and for the trailing twelve-month period, we generated more than $110.9 million in levered free cash flow. Adjusted unlevered free cash flow was $34.3 million in the quarter, and $138.9 million for the last twelve months, representing 14.8% and 17.7% year-over-year growth, respectively. We ended the quarter with $148 million in cash and cash equivalents, and we maintain $190 million of undrawn capacity on our revolver. We have $531 million of debt outstanding as of the end of the quarter, which matures in July 2028. Our total net leverage, as calculated for our credit facility at the end of the quarter, was approximately 2.1 times, consistent with our financial policy. We have $425 million of notional swaps at a weighted average rate of 3.91% for the floating rate component of our interest cost. Owing in large part to our strong balance sheet, cash flow generation, and liquidity profile, our board of directors once again increased our share repurchase authorization by another $50 million and extended the program, which was set to expire at the end of this year to year-end 2026. In the first quarter, we repurchased approximately 1.1 million shares for $11.2 million at an average price of $10.08 per share. Based on the recently increased authorization and shares repurchased through March 31, 2025, we have approximately $71.6 million remaining in our total repurchase authorization. I would now like to finish by discussing our outlook for the second quarter and full year of 2025. As a reminder, our guidance for revenue and adjusted EBITDA for 2025 is based on our continued operations, which excludes marketing technology solutions. For the second quarter of 2025, we expect total revenue of $144.5 to $147.5 million and adjusted EBITDA of $39.5 to $41.5 million. For the full year 2025, we expect total revenue of $581 to $601 million and adjusted EBITDA of $167.5 to $175.5 million unchanged from the guidance provided in mid-March.

Thank you very much. As a reminder, at this time, we will conduct the question and answer session. Please press 11 on your telephone and wait for your name to be announced. To withdraw your question, please press 11 again. Please stand by while we wait for our first question.

Hi. This is Bill on for Kirk, and thanks for taking my question. Last quarter, prioritizing payment attachment at the point of sale versus the future add-on sales motion was mentioned as part of your strategy. How has this been playing out for your sales teams in terms of win rates?

Yeah. I appreciate the question. I'm super excited about that. Again, I think that's still a core focus and strategy for us. In Q1, we absolutely saw some benefits of that, saw increases in that payment attach with new customers. And there’s also nuance to that as well. We're also doing things like integrating that payments selling motion into the SaaS workflow. Additionally, we're also making sell-behind efforts. So when a sale goes unclosed, whether it’s a closed loss or just unclosed, we have our payments team following up. So again, there's a lot of focus on payments attached at the time of software sales. This is that integrated motion, but we're also investing in additional go-to-market optimization motions around that as well.

Okay. Great. And then outside of payments integrations, what do you view as the biggest upsell opportunity within your portfolio of EverPro, EverHealth, and EverWell?

Yeah. I'll start, and certainly, if Evan and Josh want to chime in from their vertical perspectives, I'm obviously super focused on payments from that penetration execution; it is our largest opportunity. But we're really excited about additional product integrations into our core systems of actions. A couple of examples that we've spoken about in the past include EverPro Edge, which has been a big growth opportunity over the last year. Other products that we have from a customer experience solution standpoint, including reviews integrations at systems of actions like Joist and Service Fusion, also create real opportunities for us to expand the perimeter of our existing systems of actions with additional product capabilities. Evan, would you add anything from the EverHealth side?

Yes. Good question, Bill. I'd just say we talked about it in past quarters from an EverHealth perspective that beyond payments, we're working to move beyond cross-selling and really focus on delivering more value in the packages that we're selling, given the integrated capabilities we've got within EverHealth. So not just selling practice management and the DMR solution, but integrated patient engagement, revenue cycle management (RCM), our insurance clearinghouse, in addition to the payments upsell. So the answer in EverHealth is really around a more integrated package that our small practices can purchase from us. Then certainly as they grow and scale, they can buy more features over time.

Great. Thanks for taking my question.

Operator, next question. Operator, can you hear us? Yes. Alex, your line is open.

Great. Thank you. Eric or Matt, just in terms of macro, you serve some resilient end markets. We've talked about this in the past. But is there any change in pipeline activity or some of the net expansion you're tracking over the last two months tied to macro or any tariff concerns?

Yeah. Thanks for the question. We are obviously monitoring it daily with the volatility in the macroeconomic environment. But to date, we are not seeing any degradation in any of our key metrics we follow from lead generation to throughout the funnel onboarding, and so on and so forth. So we'll continue to monitor it, but to date, it's kind of business as usual.

And maybe just a quick follow-up on that for Ryan. Is there anything different embedded in the Outlook for potential different changes in the demand environment tied to that macro?

No. When we looked at the full year and updated guidance for Q2, we left the full year unchanged. We're not making any particular assumptions differently regarding the macroeconomic environment and things that are currently in the news. Should that change, we would, of course, make updates as necessary. We feel good about the Q1 results. As I mentioned, we had some expense favorability that we think will continue to carry into the rest of the year. Therefore, nothing changes for the full year guidance perspective. To add on the premise of your question, we do agree we have really good end markets that are resilient. We're not immune to massive macro changes that could occur. That's why, as Ryan said and I said earlier, we're going to track it closely and make sure that we're doing what we need to do accordingly internally.

Okay. And then maybe just one other for me, similar to the first question. But the multiproduct adoption, I think, had record sequential growth. Is there anything you can read into that in terms of TPV or payments growth accelerating in next quarter or the rest of the year? Or is there good cross-sell of other solutions outside of payments?

Yeah. I'll start and certainly let Josh add. Again, we're excited and remain excited about the opportunity and the progress that we continue to make across payments. Although, again, there's a lot of field in front of us to continue to drive execution and growth. As Eric said, enablement is the first step in the process. We're excited about the continued and really solid quarter from a payment attachment standpoint. The next step in the funnel is obviously utilization, and we're incredibly focused on the go-to-market optimization that we're doing, the product enhancements that we're making. We need to continue to drive SaaS workflow improvements, add to the payment features that we have, and integrate customer success. Those are all things we're actively investing in, and we believe that as we have a greater foundation of enabled customers for payments, that will turn itself into more utilization and ultimately more TPV. I also wanted to mention other products that we're excited about, such as additional homeowner financing and consumer lending products that we've integrated in, as well as further integration of our reviews products across our EverPro portfolio. Sorry, Josh, anything you would add there?

I think you hit most of it. The only other point I would make is, as we're adding and improving the product and adding more ways to pay, that will enable us to capture more total payment volume. If we're adding capabilities like mobile payments, ACH, check capture, and so forth, that definitely grows the pie. Additionally, another point on the product that you brought up is something like Edge or the reviews; that's also a retention aspect because the more products that a customer buys from us, that's going to retain them longer and produce a longer lifetime value for us. So those are two other things I'd highlight.

All right. Great. Super thorough. Thank you all.

Thank you very much. As a reminder, to ask a question, please press 11 on your phone. You will be loaded into the queue. Stand by for our next question. Our next question comes from Aaron Kimson of Citizens. Aaron, your line is open.

Great. Thanks for the question, guys. I'm sorry if some of this came up. I've been jumping around calls. But when we think about your 500,000 customers in the U.S., is it safe to assume that most of the potential tariff exposure is on the EverPro side of the business? Do you have any thoughts on what percentage of revenue could be exposed to tariffs?

Yeah. Again, most of our EverPro business is break-fix. We're not involved in new construction or major renovations. Therefore, we don't expect our specific EverPro customers to be directly impacted by tariffs. However, some of their supplies might have increased costs, which could be passed on to the customer. We're aware that if the macroeconomic situation worsens, customers might pull back on fixing nonessential issues. We understand the potential challenges, but we don’t anticipate direct exposure to our business from tariffs affecting our customers.

Got it. And then secondly for Josh. You've had about six months now to wrap your arms around the EverPro business. Have you identified any pleasant surprises or particular areas of improvement? Since investors know you from your time at Mindbody, are there any lessons from your experience that you think will prove particularly relevant in running EverPro?

Yeah. Absolutely. Thank you for the question. First of all, the last six months have been fantastic, and I've found more opportunity in the business, which has been great. Several areas include payments, which we all see as one of the largest growth levers across EverCommerce Inc., specifically within EverPro. Outside of that, we have a lot of potential to cross-sell other products and build out more features and functions within customer engagement solutions, marketing products, and also consider other verticals that our solutions can support. Additionally, we have a program called Service Nation, which is a training trade show rebate program that I believe we have only started to scratch the surface on. Currently, we have several thousand participants in that program, and I think that could grow significantly. Looking at rebates and initiatives like Edge, I see programs that can bring more participants into the fold, whether they're in those programs or on other systems of action. I'm very optimistic about the opportunities we have. Regarding lessons from Mindbody, much of the work we did there was transformational, and you've heard about the transformation and optimization initiatives we have across EverCommerce Inc. Many things we did to restructure the sales organization, consolidate multiple organizations into one, streamline procedures, merge systems, and launch a revenue operations function are all applicable to EverPro. We've also built a strong executive team with experience in these transformation efforts, which is really helping drive these initiatives forward. Thank you, guys.

Thank you very much. At this time, I'm showing no further questions, and I would like to turn it back to Eric Remer for closing remarks.

Thank you again for joining us today. While we are pleased with the results this quarter, we are much more excited about the trajectory of the business and the successes we are seeing on our transformation journey. We look forward to sharing even more with you in the weeks and months ahead. Thanks again.

Thank you very much for your participation in today's conference. This does conclude the program. You may now disconnect.