Hello and welcome to the First Quarter 2023 results webcast for The Hartford. My name is Alex and I will be facilitating the call today. I will now turn it over to your host, Susan Spivak, Senior Vice President of Investor Relations. Please proceed.

Good morning and thank you for joining us today for our call and webcast on first quarter 2023 earnings. Yesterday, we reported results and posted all the earnings-related materials on our website. For the call today, our participants are, Chris Swift, Chairman and CEO of the Hartford; Beth Costello, Chief Financial Officer; Jonathan Bennett, Group Benefits; Stephanie Bush, Small Commercial and Personal Lines; and Mo Tooker, Middle & Large Commercial and Global Specialty. Just a few comments before Chris begins. Today's call includes forward-looking statements as defined under the Private Securities Litigation Reform Act of 1995, these statements are not guarantees of future performance and actual results could be materially different. We do not assume any obligation to update information or forward-looking statements provided on this call. Investors should also consider the risks and uncertainties that could cause actual results to differ from these statements. A detailed description of those risks and uncertainties can be found in our SEC filings. Our commentary today includes non-GAAP financial measures. Explanations and reconciliations of these measures to the comparable GAAP measure are included in our SEC filings, as well as in the news release and financial supplement. Finally, please note that no portion of this conference call may be reproduced or rebroadcast in any form without the Hartford's prior written consent. Replays of this webcast and an official transcript will be available on Hartford's website for one year. I'll now turn the call over to Chris.

Good morning and thank you for joining us. Today, I will begin with a summary of the Hartford's first quarter results, then Beth will dive deeper into our financial performance and key metrics. After which, we and our business leaders will be happy to take your questions. So let's get started. We are pleased to begin the year with exceptional results in our Commercial Lines businesses and continued strong results in Group Benefits. While industry-wide trends such as elevated catastrophe losses and persistent inflationary pressure in personal auto impacted our results, the first quarter also saw topline growth in Commercial Lines of 11%, including double-digit contributions from each business with an underlying combined ratio of 88.5%. Double-digit renewal written price increases across both Auto and Home in Personal Lines. Group Benefits fully insured premium growth of 8% combined with strong first-quarter sales in a core earnings margin of 5.2%. Solid investment results with increasing fixed-income portfolio yields and strong reinvestment rates and a core earnings ROE of 14.3%, while returning $484 million of capital to shareholders in the quarter. Now let me share first quarter highlights from each of our businesses. We have strong momentum across Commercial Lines and I expect continued topline growth, at highly profitable margins. In addition, accelerating pricing in several lines combined with enhanced underwriting execution bolsters my confidence and our ability to deliver margins consistent with the 2023 outlook I provided back in February. In Small Commercial, written premiums of $1.3 billion and new business of $242 million set new records for the Hartford. Three years ago, we completed the launch of our enhanced best-in-class package product, which we call Spectrum. Over that three-year period, Spectrum written premium has grown significantly. For example, this quarter's written premium is nearly 40% higher than the same period three years ago and the new business premium is almost doubled over that same period. In addition, we've expanded wholesale broker relationships, our excess and surplus lines finding product continues to gain momentum, delivering robust growth. Written premium approximately doubled from a year ago, fueled by a substantial increase in new business. In short, Small Commercial continues to deliver exceptional results with industry-leading products and digital capabilities and is on track to exceed $5 billion of annual written premiums in the near term. In Middle & Large Commercial, written premiums grew 10%, driven by new business growth of 23%, sustained exposure growth in solid renewal written price increases. New business submissions and hit rates were both up, and average premium unsold accounts continue to increase. We are particularly pleased by the growth in property lines, a key area of focus, and we will continue to capitalize on favorable market conditions. We are committed to getting paid through the CAT in non-CAT risk we underwrite, setting appropriate terms and conditions, and ensuring proper valuations. Our investments in data science capabilities, industry-leading risk segmentation, and exceptional talent have contributed to healthy margins and position us well to continue driving profitable growth in this business. In Global Specialty, results were outstanding with nearly $4 billion of annual gross written premium. Our competitive position, breadth of products, and solid renewal written pricing drove a 10% increase in net written premium, with significant contributions from Global Reinsurance. We are excited about our position in the wholesale market and the ongoing benefits from our broadening product portfolio. Execution has never been stronger and our enhanced underwriting capabilities are driving market share gains. Turning to pricing, Commercial lines renewal written pricing was 4.5% compared to 5.2% in the fourth quarter. Excluding worker's compensation, U.S. Standard Commercial lines renewal written pricing rose to 8.1% with middle-market property pricing in excess of 10% and Standard Commercial Auto near 7%. Worker's compensation pricing remained positive, continuing to benefit from the stronger-than-expected average wage growth. Within Global Specialty, Property, Auto, Primary Casualty, and Marine all generated strong pricing results well in excess of loss cost trends. In excess casualty, pricing is becoming more competitive, while public D&O pricing remains under pressure. Within financial lines, we have been shifting our focus to private companies, in management and professional liability, where market pricing and margins are more attractive while maintaining underwriting discipline in the public space. Across Commercial Lines, long-term loss cost trends in our book remained stable and excluding worker's compensation, the margin between renewal written pricing and aggregate loss cost trends has expanded modestly. As we continue to execute our strategy across Commercial Lines, I want to reiterate my confidence in our ability to manage the book through a variety of economic and market conditions, with superior underwriting margins and continued premium growth, while maintaining a strong balance sheet. Moving to Personal Lines. The Auto loss cost environment is very dynamic, across market participants. The level of continued severity increases has had a meaningful impact on industry results. As a result, active management of rate filings in response to the changing landscape is paramount. We achieved renewal written price increases of 10% in the first quarter and expect it to accelerate into the high teens later this year. In the first quarter, approved rate filings averaged 18.3%, more than double the fourth quarter result of 8.3%. Given the vast majority of our book as 12-month policies, it will take time for the rate increases to fully earn in. With continued elevated loss trends reported in the fourth quarter of 2022 and the first quarter of this year, we have adjusted our rate execution plan, and as a result, new business rate adequacy will build throughout the year as filings are approved. We expect new business rate adequacy in most states by year-end. Overall, I am confident we have the right strategy and with focused execution, expect to achieve Auto profitability target in 2024 across the book. In homeowners, results were quite strong with renewal written pricing of 13.9% in the quarter, comprised of net rate and insured value increases outpacing loss cost trends. Turning to Group Benefits, we are off to a strong start. Core earnings reflect a significant improvement. We have seen in mortality trends versus prior year, including decreasing impacts from pandemic-related losses. Lower pandemic-related mortality is a welcome and encouraging trend. While it is still too early to reach firm conclusions on long-term mortality trends, we expect they will settle above pre-pandemic levels in our pricing business accordingly. We continue to measure the effects of the pandemic and believe we are well prepared to adjust course as necessary. In disability, our capabilities are market-leading and we remain positive on the performance and outlook of our book. Looking at new business, sales of $474 million were up $85 million over the prior year. This was our second-highest sales quarter ever. Importantly, we are competing effectively across all market segments from small businesses to the largest U.S. enterprises. As a Group Benefits market leader, we are well-positioned to capitalize on rapidly evolving customer requirements for absence management, group life, and supplemental health products and services. We continue to strengthen our reputation for customer service with an extensive suite of tools for HR platform integration, member enrollment, process simplification, and analytics. Employers are more focused than ever on the needs of their employees, and our products and services are a key component of that value proposition. Moving now to investments, the portfolio continues to support the Hartford's financial and strategic objectives, while performing well across a range of asset classes and economic cycles. Beth would highlight it was another quarter of solid net investment income with negligible impairments. Recognizing that commercial real estate is topical, let me take a minute to comment on our approach to that market. We have dedicated teams of experienced professionals with a long and successful track record of investing in the commercial real estate sector. We believe the market provides attractive yields and risk-adjusted returns while providing a source of diversification to our investment portfolio. We have approximately $6 billion of commercial mortgage loans, primarily consisting of multifamily and industrial holdings with less than 10% invested in commercial offices. We regularly review our property valuation for the impact of lower occupancy levels, higher cap rates, and the impact of rising interest rates. These assessments give us confidence the portfolio will continue to perform well through the economic cycle. While perhaps a bit distinct from other property and casualty peers, we believe these holdings are an attractive alternative to investment-grade corporate credit as they provide approximately 80 to 100 basis points of additional spread over rated corporates. In closing, as we look ahead, we anticipate continued growth in strong margins across our businesses. Our financial performance demonstrates the power of the franchise. The depth of our distribution relationships and our commitment to superior customer experience and excellent execution by our 19,000 employees. With these competitive advantages, I remain confident that we can continue to deliver superior results. The Hartford has never been better positioned to deliver industry-leading financial performance, highlighted by a core earnings ROE range of 14% to 15%, while creating value for all stakeholders. Now let me turn it over to Beth to provide more commentary on the quarter.

Thank you, Chris. Core earnings for the quarter were $536 million or $1.68 per diluted share with a 12-month core earnings ROE of 14.3%. In Commercial Lines, core earnings were $436 million, with an underlying combined ratio of 88.5%, in line with our expectations for the first quarter, which was embedded in the full-year outlook provided in February. Small Commercial continued to deliver excellent results with an underlying combined ratio of 89.5%. The first quarter included higher non-CAT property losses compared to unusually low losses in the prior year quarter and modestly higher loss ratio in worker's compensation as expected. This is the 11th straight quarter of an underlying combined ratio of below 90%. Middle & Large Commercial delivered a record 89.9%, a 1.6 point improvement from the prior year due to favorable non-CAT property losses and expense improvement. Global Specialties underlying margin improved 3 points from a year ago to an outstanding 85.2%, which benefited from lower international losses and an improved expense ratio. In Personal Lines, core loss for the quarter was $187,000 with an underlying combined ratio of 97%. Homeowners underlying combined ratio of 78.9% was in line with expectations. All results reflected continued liability and physical damage severity pressure driven by, among other things, elevated repair costs, increased used car valuations, and a modest uptick in attorney representation rates. The auto underlying combined ratio was approximately 12 points higher than the prior year quarter, which is about 5.5 points above our expectations. As we progressed through the first quarter, we began to see indications that there was a pronounced step change in loss activity. The first signal of this was in our February data and at that time, we did not view this as a sustained trend, but an area to watch. As we monitor loss activity in March, claim frequency remained in line with our expectations, but we observed additional pressure on claim severities for both the current accident quarter and accident year 2022. For example, with respect to our physical damage coverages, we observed a lengthening time to repair vehicles and an increase in the mix of total losses versus repairable. For bodily injury coverages, we continue to experience a mix-shift to more severe accidents. Taking all this data into consideration, we booked the current quarter at an underlying combined ratio of 105.1. We also recorded prior year development of $20 million related to accident year 2022, auto physical damage losses, which was primarily related to the fourth quarter activity. For auto liability, we recorded no net increase in prior year reserves as elevated activity in 2022 was offset by improvement in accident years 2021 and prior. As Chris indicated, the team continues to file for rate increases to offset the loss cost trends we are experiencing. Written premium in Personal Lines increased 6% over the prior year, driven by steady and successful rate actions. The expense ratio decrease of 1.1 points was primarily driven by lower marketing spends. With respect to CAT, there were over 20 TCS designated events this quarter resulting in property and casualty current accident year CAT losses of $185 million, which includes the impacts from significant winter storms along the East and West Coasts and tornado wind and hail events across several regions of the United States. Total net prior accident year development was essentially zero as reserve reductions in worker's compensation and package business were offset by reserve increases in auto physical damage and general liability. Workers' compensation reserves were reduced primarily in Small Commercial driven by favorable claim severity experience and a $20 million reduction in COVID-related reserves from the 2020 accident year. Turning to Group Benefits, core earnings in the first quarter of $90 million and the 5.2% core earnings margin reflect lower group life and disability loss ratios and growth in fully insured premiums. As a reminder, from a seasonality perspective, we tend to experience higher underlying loss costs in the first quarter, so we would expect the margin to be lower than our full-year estimate. Earnings for the quarter benefited from a 12 point reduction in the Group life loss ratio reflecting improvement in the mortality trend as the prior-year loss ratio was significantly impacted by the pandemic. Also positively impacting earnings for the quarter was a 2.8 points improvement in the disability loss ratio due to favorable long-term disability incidents. Fully insured ongoing premium growth was 8%, reflecting growth from existing customers as well as strong persistency and new business sales. Premium growth also benefited from continued strong employment trends as well as our focus on enhancing the enrollment experience of our customers. Our diversified investment portfolio produced solid results amidst financial sector volatility. For the quarter, net investment income was $515 million. Our fixed-income portfolio is continuing to benefit from higher interest rates. The total annualized portfolio yield excluding limited partnerships was 3.8% before tax, modestly higher than the fourth quarter. Our annualized limited partnership returns were 2.5% in the quarter. These returns were slightly better than we had estimated as private equity annualized returns of 9% partially offset negative returns in our real estate portfolio given fund valuations and the absence of underlying property sales as we expected. Looking forward, while it is still early in the quarter, we believe second quarter LP results will be similar to the first quarter. The overall credit quality of the portfolio remains high with an average credit rating of A+. Given the interest in real estate holdings and banking exposure, we have provided additional information in the appendix of our earnings slide deck. We have less than 600,000 in holdings in the three failed regional banks, primarily through index investing and we had no Credit Suisse AT1. As you can see in the disclosures provided, we own approximately $6 billion of commercial mortgage loans, which are concentrated in multifamily, industrial, and grocery-anchored centers with limited office exposure. Our portfolio is focused on high-growth geographic areas. Average LTV is 52%, and importantly, we have stressed our properties for lower valuations and are comfortable that the '23 and '24 maturities are manageable. We also own $3.3 billion of commercial mortgage-backed securities. These holdings are secured by a diverse pool of properties with significant levels of subordination. We complete underlying loan-level analysis for these holdings and also expect '23 and '24 maturities will be manageable. Turning to capital management, during the quarter, we repurchased 4.7 million shares for $350 million. As of the end of the quarter, we have $2.4 billion remaining on our share repurchase authorization through December 31, 2024. We recognize the macroeconomic backdrop remains uncertain, but we are well-positioned to deliver consistent sustained industry-leading results. Our success is a direct result of our steadfast operational excellence.

Thank you, Chris. We are now ready to take your questions. Operator, if you could repeat the process for asking a question?

Our first question for today comes from Brian Meredith from UBS. Brian, your line is now open. Please go ahead.

Yes, thank you. First question on guidance, I'm just curious. Personal lines, obviously, running pretty elevated above kind of where your range and guidance is, what gives you confidence, you're going to be able to make your guidance number for the year in Personal Auto? And then also on Commercial Lines, you're running above kind of the midpoint of the range, should we see the underlying combined ratio to continue to improve here going forward in Commercial?

Brian, it's Chris. Thanks for joining us. I think you're asking questions about Personal Lines and Commercial and probably the implications overall. So what I would say, on Personal Lines it's clear, we're facing more headwinds than we anticipated a quarter ago. We've run various scenarios and I would share with you again Personal Auto. If the elevated inflation severity pressures we feel in the first quarter continue in the second and third quarter and then it begins to revert in the fourth quarter, that probably puts about four to six points of loss ratio pressure on the auto expectations we had for the full year. I think then on your Commercial Lines, your question remained highly confident that we will achieve the objectives and targets set out for a couple of reasons; one, the earned premium impact is increasing and it will increase over the next three quarters based on what we've written, second half of last year, and then into this year. I think also if we've talked to you and others about the business mix that we're trying to shift, obviously, more casualty, more property, and that will have the opportunity to contribute to overall margin improvements. And then third is something we don't maybe talk enough about is just our underwriting initiatives to improve risk selection, improve our overall margins that are happening in all the businesses. Whether it be middle market and Global Specialty or small, so I think we have all the initiatives in place that will build throughout the year. Both on our loss ratio and our expense ratio, we didn't get additional leverage to that demonstrates, and I see it in our numbers that we will achieve the goals that we set out for the year.

Great, that's really helpful. And then Chris, I'm just curious, the reinsurance business, we talk about it much, but it's becoming a decent-sized business. Maybe you can talk a little bit about what's in that reinsurance book? Is it a property book? Is it a casualty book? How should we think about it creating some additional volatility going forward?

Yes, I would have Mo maybe add his color, but I would say it's a diversified book, it's a diversified book of property and casualty. We've been in it, it's obviously up since we've acquired Navigators, it's a very thoughtful team, a very thoughtful approach. But it does contribute to growing our property, which I think we shared with you is a key initiative and Global Re this quarter basically grew its premium base over last year by about 21% with 30% pricing improvement in property. So it's a U.S. book, it does have a little bit of global exposure. But I think it's performing very well and it's going to contribute.

Thank you. Our next question comes from Yaron Kinar from Jefferies. Your line is now open. Please go ahead.

Thank you. Good morning, everyone. My first question is about Global Specialty pricing. Could you discuss your expectations for it over the year? Also, is it still ahead of loss trends? I noticed that one of your competitors mentioned 8% loss trends in specialty, so I would like to confirm that.

Yes. I would say in Global Specialty, we've just got to take public company D&O out because it's such an outlier and I don't think it gives you a couple of data points, both in our international and domestic public company D&O books, which it's about $200 million of gross premium. I mean, rates are negative 20% or greater. So when I think I've sort of our book and business mix in total. I'll give you another stat, it's in our investor slides that we put out there. But Commercial Lines ex-comp pricing is up 6.8%. But if I exclude the public company P&L, that 6.8 goes to 7.7% and that's 7.7% is well in excess of our long-term cost of goods sold increases that we're expecting, so we still have a meaningful healthy margin, if you included. It's meaningful about 100 basis points and if you exclude public company D&O that probably goes up to 200 basis points of spread. So you put it all together and it is a pressure point, it's a small line of business. But that's why you probably see that we're being very sensitive on how much we write, we're willing to let business go that doesn't meet our hurdle rates, which will impact the top line, but it will protect the bottom line.

Got it.

Maybe just to add, this is Mo. I think we feel particularly good about the lines outside of public D&O. I think we're growing the marine book at nice rates for wholesale auto, wholesale property books. Those are all really additive to the margin expansion that Chris is talking about.

Thank you. And then maybe a quick one on Florida Tort Reform, do you see that having any impact on your businesses whether on the personnel side or commercial?

The Florida Tort Reform is certainly a positive development that will help make Florida a more stable state. It includes limitations on one-way attorney's fees, contributory negligence provisions, and a reduced time frame for filing lawsuits. Overall, these changes are beneficial. If you're asking whether there will be any short-term effects on potentially increased litigation, we don’t anticipate that. Any potential issues should remain manageable within our loss estimates, especially in our bodily injury segment.

Thank you. Our next question comes from Elyse Greenspan from Wells Fargo. Elyse, your line is now open. Please go ahead.

Hi, thanks, good morning. My first question is on Personal Auto. So Chris, you mentioned that you guys still expect to get back to your target margins in that business in '24. Obviously, you and everyone else in the industry is still seeing elevated trends to start this year or so why are you still convinced you can get there next year or is it just that in response to the trend you guys are pushing for more price than previously expected?

Yes. I would just add like high-level commentary and then ask Stephanie to add hers. But I think Elyse what you described in my words is simple math, right. We got loss trends that are remaining elevated, inflation is sticky, there are some severity pressure on totals versus repairable as Beth mentioned. But at the end of the day, even though it works on a lag effect, the data will support raising rates. And as we said, we've got 10 points of written rate in the book this quarter on a file basis, and approved basis in the states. We've 18.3%, so the cumulative effect of rate increases pruning the book, it gives us confidence that we can achieve our target margins in 2024. But Stephanie what would you add?

Chris, I think you framed it well. Elyse, our strategy remains unchanged at rate adequacy, focused towards achieving profitability in 2024 and our prevail launch. So the 10 points would you see sequentially over the prior quarters is a meaningful step-change. And again, the rate, the 18 plus that we have approved those filings, it's truly a reflection of the rate that we're getting and how that will work its way through the book. And as Beth and Chris alluded to in their prepared remarks. What we observed in the first quarter has already been contemplated and put into our rate filings. So it's a dynamic process and one that we're working hard on every single day, but that gives us confidence.

Thanks. And then my second question is on Commercial Lines. So you guys in response to a prior question pointed to earning and rate, and there are some expenses that are going to flow through as well. Should we expect that the year-over-year improvement that you're looking for pickup, as we go through the next three quarters, meeting, be the greatest in the fourth quarter as the rate continues to earn-in or is there any other seasonality we need to pay attention to when thinking about the back three quarters of the year?

Yes. I don't think there's any seasonality we need to pay attention to explicitly. But I do believe over the next three quarters, you'll see improvement in the loss ratio and the expense ratio. Given what we've talked about earned rate. Coming in business mix shifting for us. So all those will contribute to that improvement. Elyse, I think we've talked with you and others about our guidance. Remember, we guided to 87 to 89, we finished last year at 88.3. We believe based on the first quarter and the data that we're seeing for the next three that we will be able to improve from that 88.3 last year, whether it would be 3 times a point or 5 times a point, we don't have to debate that today, but it will improve and then fundamentally driven by loss ratio improvement, expense ratio improvement offset by some of the headwinds that we feel in workers' comp. So those are the three main components of how we get to combined ratio improvement on an underlying basis from last year to this year.

Thanks for the color.

Thank you. Our next question comes from Alex Scott of Goldman Sachs. Alex, your line is now open. Please go ahead.

Hi, good morning. First one I had is little bit of a housekeeping item. When you guys mentioned higher non-CAT losses in commercial relative to the depressed level last year. How did those non-CAT losses this quarter compared to I guess a more normal expectation? I just wasn't sure whether to interpret that as higher than normal or not?

No. I'll add my color and I'll ask Beth to add hers. But I would say between small and middle right on expectation for the year. Small ran a little hot and Middle and large ran better than expected. But is there anything else there Beth that you would add?

No, I think you captured it well, as we again look at both small and middle, a little bit offsetting relative to a little elevated in small Commercial and a benefit in middle market.

Got it, and then my follow-up is on workers' comp. I guess, when you guys are thinking about loss trend there. It seems like you probably maintained a pretty high loss trend in line with sort of the 5% positive loss trend you've been booking. I just wanted to get some thoughts on the way that you're thinking through like frequency versus severity within that? And I mean, are you giving yourself credit for the lower frequency post-pandemic? The way that we've seen some of your larger peers there?

So, Alex. I think we've talked at year-end about frequency and severity trends. I would just reiterate, right in line with our expectations. Maybe even slightly better on the severity side and I think we've talked about that. The trend on severity when we price for initially reserve for 5%. But last year and then continuing into this year, we're outperforming that. And we do have a frequency expectation that it will improve or a negative frequency, but we're not providing that data on a granular basis.

Got it, thank you.

Thank you. Our next question comes from David Motemaden from Evercore ISI. David, your line is now open. Please go ahead.

Thanks, good morning. So, Chris, you spoke about the components of improving the underlying combined ratio and commercial in 2023 versus 2022. Any how we can see the expense ratio. So wanted to look at the underlying loss ratio here in the first quarter in-line with expectations with what you guys have out. I'm wondering if you could talk about the different dynamics there between comp and then excluding comp, what's the year-over-year deterioration just all workers' comp or was there anything else in there? And it sounds like you're expecting a non-comp to pick-up and improve over the rest of the year. But just wanted to get a little bit more color on that.

Yes, David, happy to talk through that. The best way we can. I would start by saying is year-over-year and compared to our expectations are generally right in-line. So if you want to quibble about a 10th of a point or two 10ths of a point, okay, but I'm not. And so again, it's always going to be put and takes, but from the year-over-year, we're offsetting the headwind in comp with other margin expansion in other lines of business. And it's sort of across the board and it's once in two 10ths here and there, but again that gives us confidence that we have the ability to continue that throughout the year, the rest of the year. And again I would just point out particularly in property. As we are really focused on growing our property book, and I think we've talked about it. We've got about $2 billion of commercial lines property book. We grew that first-quarter over first-quarter, as I said by 18%. And if I look at pricing, particularly in our Standard Commercial Lines pricing is up 12%, wholesale is up 24%, Global Retail is up 30%. So we are getting a meaningful lift in property and that's going to mix in and will help the overall margins. I would say again, our general liability and casualty and specialty casualty lines, our industry verticals in certain areas are also running high-single digits to low-double digits with price increases, which will contribute. We are feeling a little pressure, as I said, in public company D&O and also a little pressure in our excess casualty book, primarily construction. And I would say there's two primary reasons for that pressure both top line and then a little bit on pricing is, competition is moving in there and then there's fewer projects that are taking longer to get financing lined up for it. So it's a little bit of a perfect storm for some pressure there, but we're going to remain disciplined and try to protect our margins there. So those are the components, I put together, David. And I hope you were able to follow that.

Yes, that was great. I appreciate that color. And then maybe just a follow-up. It sounded like loss trend roughly stable in Commercial Lines and in the quarter. Obviously, a very dynamic environment especially on the liability lines side. Have you thought about any your expectations going forward? I think last quarter you had spoken about some expectation for property, severity, moderating towards the second half of the year. And then also just maybe talk about your sort of thoughts on liability loss costs as we head through the rest of the year?

Yes, I don't have anything new to contribute, and I'm not completely sure I understand your question. However, I can say that our property book is $2 billion, it performs well, and we're focused on growing it. As we expand, there might be some additional volatility from quarter to quarter due to random events, but we remain confident in our reinsurance protection for all our properties, whether on a per-risk or aggregate basis. There's really nothing new to discuss regarding property, unless you have something to add, Mo.

No, I just say on liability we continue to and this is going back two or three years now, we've been working really hard on the segmentation and making sure we're looking at the right jurisdictions, thinking about attachment points, thinking about our limits management. So I think there's a pretty aggressive strategy that we use over the past couple of years to stay ahead of some of the trends that we're seeing now, which refers back to when Chris talks about underwriting initiatives, those are the types of things that he is talking about.

Got it, thanks so much. I appreciate it.

Thank you, David.

Thank you. Our next question comes from Greg Peters of Raymond James. Greg, your line is now open. Please go ahead.

Good morning, everyone. I wanted to go back to your comments around D&O and the pricing being down 20%. Maybe, Chris, while you can talk about, are there barriers to entry and D&O? I would have imagined for public companies, there would be some component of switching costs if they go from one carrier to the next. And just as it relates to your position in the market, do you have the flexibility to come and go based on underwriting conditions, or does the business require you to stick with customers but perhaps at a reduced level of participation?

Yes, Greg. I'll start. We've observed an increase in new entrants in this space, particularly on an excess basis. At the same time, exposures have decreased, whether through SPACs, D-SPACs, or IPOs. It's worth noting that, as Chris mentioned earlier, D&O represents a relatively small portion of our financial lines bookings, specifically the $200 million that Chris referenced. We're not constrained in this market; we've been diligently evaluating the quality of risk on a daily basis to determine which accounts to retain and which to let go. Additionally, we're reallocating resources towards other segments of the financial lines portfolio, such as management liability, professional liability, and serving small to middle-market customers. We're aiming to be agile in response to the significant decline in the public D&O market while still identifying opportunities in other areas of the portfolio.

Greg. I would add is, there are differences in relationships on the primary side versus the excess side. We're primarily excess players in towers, you do have a little bit more flexibility to come and go, which as Mo said, it creates the opportunity for new capital and new entrants to come in. Let's see a little bit more stability on the primary side, but that's just my point of view.

Makes sense. I'm going to switch gears; the Group Benefits business in your comments, you look at the results. I think you said second best quarter for new sales. Is this coming across the spectrum or are you gaining more share in a different component of smaller business, middle-sized businesses? And I guess, as I think about the outlook in the sort of step change in the market and your position in the market, or is there something going on with your distribution network that's giving you an advantage over your peers?

Yes, Greg. I'll ask Jonathan to comment, but I would say. As I said in my prepared remarks. I mean, we're growing in all segments. Clearly, we're still recognized as a market leader in national accounts, that's probably 60% of our book, but we do want to continue to focus and grow in the other segments and improve our offerings there. But I think it's just the cumulative impact of what our brand stands for in this space and it's totally important today we're investing, as I said before. You're right. I think we're recognized as one of the premium organizations in the benefit space both disability life, all our supplemental products. And we're trying to take advantage of it while remaining disciplined to get appropriate rates and returns for this book. But Jonathan, what would you add?

Chris, all the right points to start with on the conversation for sales, the national account business is fortuitous, every year is a bit of a different market, not every customer comes to market every year and so opportunities present in different ways at different times. We had a nice run on some national account business, which we're excited to add to our book. So that continues and we feel like we are a strong player in the large case market and we'll continue to compete there. But we are focused very much as we work ourselves down into what we call regional accounts and then the smaller and mid-size enterprises. And I think we're seeing good success through our distribution channels there, number of our initiatives that are pretty well we've been focused on things like enrollment. I had a strong season last year, I think it's an intersection of benefits awareness and interest from employees and employers to add new lines, new coverages and to access those along with our improved enrollment capabilities coming online, really it's a great time to take advantage of that interest in helping us to drive more new sales in overall top line. So those things coming together along with a market cycle that worked well for us in National, I think it produced a great result here in the first quarter of '23.

Got it, all right, thanks for your answers.

Thank you. Our next question comes from Mike Zaremski from BMO. Mike, your line is now open. Please go ahead.

Hi, Chris, good morning. I appreciate the additional disclosure on commercial real estate. I'm curious if there is a situation where it might be wise to ease up on capital management, considering the profitability of that asset class, especially if stress in certain areas persists or worsens. Do you think the concerns in the headlines might be more severe than the actual situation? Thank you.

Yes, Mike. I'll say and I'll ask Beth to add her color is details matter, location matters, property type matters, and experience with lenders or, excuse me, borrowers and developer matters. So we're pretty confident in our ability to manage this through a cycle here that we're approaching and still have optimal flexibility with our balance sheet and capital, but Beth what would you add?

Yes, I would agree with that. I mean, we regularly stress all aspects of our business and evaluate our overall capital levels and take that into consideration when we execute on our share repurchases and so forth. And sitting here today, as you can see from our results, we're continuing on path that we've been on and feel very good with the overall strength of the balance sheet.

Okay, great. And my follow-up, you guys have touched on this in prior calls, but the Small Commercial New business momentum has continued and any changing dynamics there that allowed Hartford to win even more is just kind of the normal, Bob that you guys are known for doing so well and any changing dynamics there would be helpful.

I'll let Stephanie add it, but I'll just repeat what I said in my prepared remarks. Consciously, I mean, we built a new product with new technology. Amazon-like features, easy to use intuitive, both for CSRs and then our direct customers. So it doesn't happen by mistake; it's very intentional. As for what we're trying to achieve investing in. Particularly some of the latest developments in the excess and surplus lines that we're going to attack quite aggressively in the marketplace. But Stephanie, what would you say?

It's a terrific question. It's a phenomenal franchise. As Beth stated, 11 quarters in a row with a sub 90 underlying combined ratio, record-breaking new business growth, all lines growing, stable retention, strong pricing, ex-work comp, and we're incredibly skilled at the workers' compensation line; successfully navigate historically through multiple economic scenarios. We really are the standard for ease, accuracy, and consistency in this space. And our agents have come to expect a seamless digital experience that values their time and provides the right coverage for their clients. So we just really believe, we have the winning formula for this space. Our greatest competition is ourselves, and we're off to a tremendous start. And as Chris mentioned, we're pacing towards another milestone of $5 billion.

If I could, just a direct follow-up on this. You've mentioned E&S and I think the last couple of calls in regards to Small Commercial. Is that a new initiative like there, or is that just happened to open up a new TAM that for small commercial E&S like the likes of Kyndryl are in? Or just any color there would be great?

Sure, E&S binding and small business is a terrific story; it's a wonderful and attractive addition to our overall franchise. And candidly, it's opened up another $7.5 billion of the addressable market for us, and we're focused on growing the property and liability lines. We're very pleased with the results. It's a growing and accretive portion of our business and expect that to grow meaningfully over time. So it's a terrific offering, we have tremendous wholesale relationships and it's just allowing us to create more capability and offering in the total small business universe. Thank you.

Thank you. Our next question for today comes from Tracy Benguigui from Barclays. Tracy, your line is now open. Please go ahead.

Thank you, good morning. What your competitors mentioned that California workers' comp is showing signs of firming, which is ahead of the rest of the market are you seeing that too?

Yes, I read that. I would say we're probably a little more sanguine and cautious. That's also.

Or is there any other tougher states that are showing early signs of firming at this stage?

I would say we're watching for green shoots very closely. We report if we see any green shoots.

Chris, you mentioned that the auto headwinds should add four to six points of loss ratio pressure on your auto expectations that you had for the full year. So how should that influence your personal Lines underlying combined ratio guide of 93%, 95% for 23, which is auto and homeowners?

Yes. I would have expected to be able to do the math on that, but that's all I'm prepared to say at this point in time. You can see the premium waiving you can see the history. I think you can make a reasonable estimate.

Thank you. Our next question comes from Josh Shanker from Bank of America. Josh, your line is now open. Please go ahead.

Good morning, everyone. I may be misinterpreting this, but I examined the commercial segment. In the first quarter of last year, there were $1.2 billion in claims payments, and in the first quarter of 2023, it rose to $1.4 billion, although you did settle the Boy Scouts case. This quarter shows $787 million, which might significantly lower your claim payments in Commercial and overall, suggesting that my initial assumption was too low. I don’t have the full timeframe data available, but I doubt it has been this low in a decade. Am I mistaken, or is this the case?

Yes, actually doing it wrong. Okay, yes, Josh, actually doing it wrong, we yes, we'll help you out. We paid the Boy Scouts settlement last week in April, so the Boy Scouts settlement is not in the first quarter numbers that you're looking at and we have that disclosed in our 10-Q.

All that said, March 28 in the queue. Maybe I read it wrong. Okay, that's it, that's my only question.

Thank you. Our next question comes from Derek Han from KBW. Derek, your line is now open. Please go ahead.

Good morning, thanks a lot. Just going back Small Commercial new business premiums. I'm just curious, are you superior benefiting at all from the smaller regional mutual companies? I really can't stand. The increase in property-related volatility and whether you think that's going to have an impact on growth maybe throughout '23 as well.

Our growth comes from a variety of sources both organic new business starts and various industries we track. Prior carrier and current carrier where we're getting the business problem and it's pretty widespread. So we are we find those opportunities and capitalize on them.

Got it, thank you. And then just a quick numbers question. I think Chris, you said the margin between pricing and loss trend has improved modestly. I think previously it was about 100 bps. Is that kind of growing 120 bps, if you can kind of quantify that there'll be helpful. Thank you.

So, Derek. I would say 10 to 20 bps area.

At this time, I will hand the call back over to Susan Spivak for any further remarks. Thank you all for joining us today and as always, please reach out with any additional questions if we didn't get to your questions on the call today, we are available this afternoon and have a great day.

Thank you for joining today's call. You may now disconnect your lines.