Ladies and gentlemen, thank you for your patience. I would like to welcome everyone to the Hims & Hers Second Quarter 2024 Earnings Conference Call. This call is being recorded, and all lines have been muted to minimize background noise. After the presentations, we will have a question-and-answer session. I will now hand the call over to Bill Newby, Head of Investor Relations. Please proceed.

Good afternoon, everyone, and welcome to the Hims & Hers Health second quarter 2024 earnings call. Today after the market closed, we released this quarter's shareholder letter, a copy of which you can find on our website at investors.hims.com. On the call with me today is Andrew Dudum, our Co-Founder and Chief Executive Officer; as well as Yemi Okupe, our Chief Financial Officer. Before I hand it over to Andrew, I need to remind you of legal safe harbor and cautionary declarations. Certain statements and projections of future results made in this presentation constitute forward-looking statements that are based on, among other things, our current market, competitors and regulatory expectations and are subject to risks and uncertainties that could cause actual results to vary materially. We take no obligation to update publicly any forward-looking statement after this call, whether as a result of new information, future events, changes in assumptions or otherwise. Please see our most recently filed 10-K and 10-Q reports for a discussion of risk factors as they relate to forward-looking statements. In today's presentation, we also have certain non-GAAP financial measures. We refer you to the reconciliation tables to the most directly comparable GAAP financial measures contained in today's press release and shareholder letter. You can find this information as well as a link to today's webcast at investors.hims.com. After the call, this webcast will be archived on the website for 12 months. And with that, I will now turn the call over to Andrew.

Thanks, Bill. The second quarter marked one of the most exciting points in our company's history, as momentum continued to rapidly accelerate in the fulfillment of our mission to help the world feel great through the power of better health. The long-term trend toward the consumerization of health care continues and the belief is that this trend will only accelerate. Consumers are increasingly expecting the same quality and level of service that technology has unlocked across other areas of their lives. This includes speed, convenience, transparency, affordable pricing and a personalized experience. I'm excited by the progress we have made on our platform in unlocking these capabilities for consumers across a broader set of conditions and specialties. We believe that our platform is capable in the long term of delivering a new type of health care, where consumer preference and needs, insights and data are the foundation of a hyper personalized set of offerings, treatments and care. We're more energized than ever to deliver this innovation on behalf of the hundreds of millions of people trying to live their happiest and healthiest lives. Several elements continue to come together in the second quarter to bring us one step closer to making that vision a reality. First, we brought in the number of personalized offerings across our specialties, with four out of five specialties now carrying at least 10 personalized solutions. Second, we expanded our weight management offering with the launch of GLP-1s. Weight is a particularly strategic category for us and that enables us to scale the value that comes from personalized solutions to over 100 million potential consumers. Lastly, we brought on world-class talent across multiple levels of the organization from the Board to ML leaders that will enable us to further refine our capabilities and scale them to increasingly broader audiences. Christopher Payne, who most recently served as President and COO of DoorDash, brings a great depth of experience helping organizations scale their operations globally. Our ambition is to make the world feel great through the power of better health. Foreign policy and regulatory expertise from Anja Manuel will help us broaden the geographic scope of our platform in the coming years. And Kare Schultz brings over three decades of experience in the pharmaceutical industry that can help us effectively navigate the challenges that higher acuity and more complex specialties, inclusive of weight, may present. Our platform has rapidly scaled from thousands of interactions to millions and with greater personalized capabilities comes the ability to leverage, as appropriate, our structured data to further refine and improve our customers' experience on the platform. We recently kicked off our search for a CTO with expertise in AI and machine learning. We believe this hire will help put us at the forefront of the many exciting opportunities AI can bring to health care. Strong progress across these areas is translating into incredible business performance. During the quarter, revenue increased 52% year-over-year to $316 million, yielding $39 million of adjusted EBITDA. The primary driver of our growth continues to be the expansion of our subscriber base. We ended the quarter with nearly 1.9 million subscribers adding more than 155,000 net new users to the platform. Our focus on providing access to high-quality personalized solutions at an affordable price continues to resonate with consumers. Over 40% of subscribers in the second quarter were utilizing a personalized solution, representing close to a 30-point increase in just two years. An evolving portfolio of personalized offerings that providers can utilize to meet the unique needs of individual consumers was a key catalyst behind this expansion. This innovation is informed in part by feedback from our users and development occurs through collaboration with our internal specialists, leading medical organizations, and external advisers. Increasingly, we are driving value for consumers across a broader set of specialties. Consumer feedback has been resoundingly positive, as we've launched access to treatments that address multiple concerns within their specialty and even more exciting, we now have solutions that span across specialties. This shows up in the ability to target multiple sexual health concerns, support cardiovascular health through a more simplified daily routine, or address concerns across our most popular specialties concurrently in one solution. The combination of these multi-condition capabilities and access to a broader set of form factors is having a profound impact on the value we can provide to consumers. In dermatology, providers can prescribe users personalized sprays, serums, or oral medications based on their unique needs. These capabilities enable us to cover a broader spectrum of user profiles. The individuals seeking to proactively prevent hair loss and an individual seeking to actively regrow hair each now have access to a distinct set of solutions that better meet their needs. As a result, more than 85% of new subscribers in our dermatology specialties were utilizing a personalized solution in the second quarter. The impact of personalization extends beyond simply consumer preference. By addressing the needs of different user profiles, we are able to remove barriers to treatment for a broader set of individuals, ultimately yielding stronger customer acquisition. Additionally, we expect stronger retention of consumers on these offerings, especially as they continue to be placed at more mass-market price points. Investment in the expansion of these offerings will increase in the second half of the year. We expect to launch access to new multi-condition treatments with a particular focus on those that are inter-specialty or enable expansion into adjacent markets. Additionally, new form factors across our specialties are expected in the second half. We believe this will allow us to scale our new verticals even faster, while also maintaining robust growth for even our longest-tenured specialties. Our strong financial profile has enabled us to capitalize on unique opportunities to position our platform for future growth. In 2021, we acquired Apostrophe, an Arizona-based 503(a) facility. This acquisition provided compounding capabilities and expertise that serve as the foundation for many of our personalized offerings today. We're excited to have recently signed an agreement to purchase an FDA registered 503(b) facility. Over the long term, this acquisition will present additional opportunities across specialties such as hormonal therapy and other treatments that require sterile compounded medications. In the near term, this further enhances the durability of our supply chain for compounded GLP-1s and positions us to improve accessibility as we verticalize these operations. Prior to signing this acquisition, we expanded the capabilities of our weight loss specialty with the launch of compounded GLP-1s across 21 states in the second quarter through a partnership with an FDA registered 503(b) facility. Since then, we have expanded access to the offering to more than 30 states, covering over 60% of the U.S. population, and we anticipate nationwide availability before year-end. We believe that our platform was already having a meaningful impact across society prior to this launch by helping close to 2 million consumers access treatment for many of the most emotionally resonant conditions. We expect that the value we bring to consumers within our weight loss specialty will further enable us to have a transformative impact on society. Over 100 million individuals suffer from weight-related challenges in the U.S. alone, and those challenges don't simply impact an individual's appearance. These challenges can also erode confidence and lead to serious health-related conditions, including cardiovascular disease, diabetes, and cancer. Given the impact of obesity can have on an individual and the severity of conditions it can lead to, we expect weight loss as a specialty to be foundational over the coming decade in the way Hims & Hers impacts the lives of our consumers and the way we influence the health care industry. Historically, weight-related challenges have been viewed simply as a matter of lifestyle preference. GLP-1s have driven broader awareness that weight-related issues can also be a medical condition. This has empowered more consumers to actively seek treatment even when GLP-1s are not the right fit. In the fourth quarter of last year, we launched our weight loss specialty with personalized oral-based solutions. This offering utilizes different combinations of personalized compounds to address the underlying conditions clinically tied to obesity, including metabolic disorders, depression, and overeating habits. It has been incredibly successful. Within less than a year, it has scaled to a run rate of $100 million in annual revenue, becoming our fastest specialty ever to do so. Our approach centers on equipping providers with the ability to offer consumers access to a breadth of personalized solutions, and we expect the ability to personalize oral formulations will remain central to our weight loss offering and continue to evolve. We also believe our ability to provide consumers with access to personalized GLP-1 solutions will offer an experience and level of service that today is only available to the most privileged segments of our society. This approach is informed by Dr. Craig Primack, our SVP of Weight Loss, who has seen first-hand in the Scottsdale Clinic how the impact of the personalized care model can have on providing a more sustainable path for a wider spectrum of consumers to reach their desired outcome. The side effects and misalignment of expectations drive a meaningful reduction in adherence for these solutions, alongside issues like cost and accessibility. We believe adherence to these medications can be improved considerably through consistent communication between providers and consumers to manage expectations, personalized titration schedules, and personalized end dosing to mitigate side effect concerns. Each of our subscribers has the ability to communicate concerns to a licensed provider and receive a response in a timely manner for no extra charge across all of our specialties today. Personalization for GLP-1 solutions will be supported by two fundamental components. The first is the breadth of products offered on the platform. Recently, we launched personalized dosages for compounded semaglutide. The providers can prescribe in response to side effect concerns and desired levels of weight loss. Patient feedback to their provider during the titration process can inform the appropriate end-state dose for users. Additionally, we're excited to expand the scope of offerings available on the platform and will look to add tirzepatide and liraglutide to the existing compounded semaglutide offering in the near future. We expect this portfolio of solutions will be inclusive of branded offerings when supply allows. The second component is continuing to scale our technology investments across weight loss by activating MedMatch by Hims & Hers for providers in this specialty. Machine learning and AI models anchored on consumer preferences and prior experiences across our provider network have been built for weight loss. We are also moving toward integrating explainability into the EMR, further empowering providers with these groundbreaking tools. The value of this technology will be vital as the range of solutions, dosages, and treatment options continue to expand over the coming quarters. With scale, we expect these models will continue to improve, helping providers to optimize initial medication selection, titration schedules, and end-state dosing to help each user reach their desired outcome. By leveraging this approach, we are providing a weight loss program that can continuously improve over time. Having said that, we have already started to see progress based upon self-reported data from approximately 12,000 customers subscribed to a holistic Hims & Hers weight loss offering. Customers report having lost on average 10.2 pounds while on compounded GLP-1 injections and 6.3 pounds while on compounded oral medication kits between their initial weight loss consultation and their first check-in approximately four weeks later. During the same period, less than 10% of customers using our compounded GLP-1 offering have reported side effects that they feel they can't tolerate. This progress underlines the importance of a holistic approach as each of our subscribers has access to personalized treatment plans based on lifestyle, eating patterns, health history, and weight loss goals, and includes medications in addition to diet, exercise, and weight loss counseling and support. We believe these figures are just the starting point for what we can help our customers achieve. By continuing to invest strategically in our technological infrastructure and further refining our approach, we believe we can deliver access to better outcomes than any other in-person or digital provider over the long term. We are in a transformative moment in health care delivery in this country, and Hims & Hers is uniquely positioned to meet that moment and set the standard for what truly personalized care can look like for every household in the United States. We believe that we are transforming the way that consumers engage with their health and I look forward to extending this experience to an ever-growing audience in the second half of 2024. With that, I will pass it over to Yemi to walk through our financials in greater detail.

Thanks, Andrew. I will start by providing an overview of our second quarter financial performance and then discuss our updated outlook for 2024. In the second quarter, we continued to strengthen our leadership position across our specialties: mental health, sexual health, men's and women's dermatology and weight loss. Our strategy of democratizing access to high-quality personalized solutions on our platform at an affordable price continues to resonate with consumers. A rapidly evolving weight loss specialty that is inclusive of personalized oral solutions tailored to the underlying drivers in individuals' weight challenges and the recently launched compounded GLP-1 offering is serving as an accelerant to what was already a phenomenal trajectory. In the second quarter, we were able to drive north of $300 million of revenue from our suite of offerings outside of GLP-1s. Fully consolidated revenue in the second quarter grew 52% year-over-year to $315.6 million, representing a 6-point acceleration in year-over-year growth relative to the prior quarter. Expansion of our online subscriber base continues to be the primary catalyst behind our incredible growth. Our subscriber base grew 43% year-over-year to $1.9 million. Growth in our subscriber base is being powered by two primary drivers: the first is an evolution of personalized solutions that continues to attract a broader base of consumers to the platform as well as offer unique value propositions to our existing consumer base. As our offerings expand to encompass more multi-condition solutions, a broader set of form factors and customized dosages, we are seeing an increasing number of our existing subscribers switch to a personalized solution. Additionally, we are seeing new customers overwhelmingly utilize these options with more than 55% of new users in the second quarter subscribing to a personalized solution. This has not only driven stronger retention across several specialties but has also enabled higher engagement levels than others. Prior to the launch of personalized solutions in sexual health, over 95% of consumers on the platform were using an on-demand solution. During the second quarter, stronger value propositions resulted in over 40% of new sexual health users subscribing to solutions oriented around building a daily habit. Continued innovation and launches of new capabilities that will continue in the second half of the year, gives us conviction that there is a long runway of durable growth across even our most tenured specialties. A second primary driver of growth is our ability to combine our brand, breadth of personalized capabilities, and past learnings to more rapidly scale new specialties. Our historical time frame for a new category to reach meaningful scale has been 1.5 to 2 years. In the fourth quarter of last year, we launched our weight loss specialty with a personalized set of oral-based treatments designed to address the underlying rate cause of an individual's weight gain. Almost 100,000 consumers have subscribed to our weight loss offering in just over seven months since launch. In the middle of the second quarter, we expanded this offering with the launch of compounded GLP-1 injections on the platform. We expect meaningful contributions from the entire suite of solutions as we continue to evolve personalized oral-based solutions as well as our GLP-1 offering. We believe that we are in the early innings of utilizing our platform to have a transformative impact on the way consumers receive treatment for some of the most emotionally resonant conditions. As a result, we continue to invest in growth but we remain committed to adhering to our rigorous capital allocation framework. We believe that adherence to this framework will enable us to continue to scale our platform while also expanding margins over the long term. Our performance in the second quarter is a sound demonstration of our ability to do so. In the second quarter, adjusted EBITDA was $39.3 million. Adjusted EBITDA margin expanded 6 points year-over-year to north of 12% as efficiency gains in operating expenses offset a slight degradation in gross margin. Gross margins were 81% in the second quarter. The addition of GLP-1s and the growth of our broader weight loss specialty resulted in slight margin degradation. Early in a new offerings life cycle, margins are typically less favorable than the expected steady-state margin profile. As we scale, we continue to see gains in efficiency on our cost structure. G&A costs improved 2 points year-over-year to 13% and operations and support costs improved 1 point year-over-year to 13%. We expect continued efficiency gains in these areas over the mid to long term. Marketing as a percentage of revenue improved nearly 6 points year-over-year to 46%, marking the lowest point in our history as a public company, as a shifting mix toward personalized solutions combined with the seasoning of newer cohorts on favorable pricing is yielding stronger retention. We also continue to benefit from customer acquisition through lower-cost channels as our brand continues to strengthen and we scale in categories that consumers are more open to speak with others about. Outstanding execution across the organization is resulting in strong free cash flow. This has allowed us to simultaneously strengthen our balance sheet, strategically invest, and return capital to shareholders. Free cash flow in the second quarter was $47.6 million, exceeding the entire amount of free cash flow generated in 2023. Cash and short-term investments expanded $24 million quarter-over-quarter to $227 million as a result. Before going into our outlook for the remainder of the year, I'd like to reiterate our capital allocation priorities and give additional insight into how we intend to utilize our balance sheet. As previously mentioned, we believe we are in the early innings of the adoption curve of a market with over 100 million potential users in the U.S. alone. As such, our first priority will remain on ensuring that our platform has the ability to serve tens of millions of users across an expanding set of specialties. In addition to scaling overall capacity, this can take the form of many investments. Investments in affiliated pharmacies can unlock the ability to enable capabilities such as additional form factors, multi-condition treatments with greater manufacturing complexity, and a broader set of personalized dosages on the platform. Scale allows us to automate affiliated facilities, and we are excited to embark on the next phase of that journey in the second half. Automation drives greater efficiency, enabling us to unlock more value for consumers in the platform and further strengthen our competitive position. Lastly, we will unlock new specialties and capabilities on the platform through both organic and inorganic means. The bar for M&A will remain high for us; we are willing to deploy our balance sheet towards high-value assets that we feel will accelerate the execution of our broader corporate strategy. As Andrew mentioned, we have entered into an agreement to acquire an FDA registered 503(b) facility. This sets the foundation for us to efficiently enter new specialties that require sterile compounded injectable and oral medications while also providing optionality for increased efficiency in the cost structure for compounded GLP-1s. Our expectation is that the deal will close by the end of this year. A rapidly expanding free cash flow profile will enable us to efficiently return capital to shareholders. In November of last year, we announced a $50 million share repurchase program. Market dynamics enabled us to repurchase 3.9 million shares at an average price of just under $13 since the inception of the program. In the second quarter, we purchased 1.6 million shares at an average price of $12.39, fully completing the program. The momentum of the business has enabled us to establish a new share repurchase program of $100 million to be utilized over the course of the next three years. This program will enable us to partially offset the effect of dilution from stock-based compensation as well as continue to take advantage of moments when we believe our share price is disconnected from its intrinsic value. We are confident that we can deliver across each of these objectives while also continuing to strengthen our balance sheet. With that backdrop, I'd like to detail our updated outlook for 2024. In the third quarter, we are anticipating revenue in the range of $375 million to $380 million, representing a year-over-year increase of 65% to 68%. We expect adjusted EBITDA to be between $35 million to $40 million, representing an adjusted EBITDA margin of 10% at the midpoint of both ranges. For the full year, we are anticipating revenue of between $1.37 billion to $1.4 billion, representing a year-over-year increase of 57% to 61%. Lastly, we expect adjusted EBITDA will be between $140 million and $155 million. These adjusted EBITDA and revenue ranges imply an adjusted EBITDA margin of 11% at the midpoint of both ranges. In the second half, we expect to have a broader set of personalized capabilities across our specialties. As a result of this and a more comprehensive weight loss offering, we anticipate more strategic investment in marketing in the back half of the year. This investment will still maintain our typical standard of a one-year payback period. Our guidance last quarter of $1.2 billion to $1.23 billion of revenue and $120 million to $135 million of adjusted EBITDA in 2024 was, in our view, already ambitious. Given this is a meaningful revision from that, I will spend a brief moment outlining some of the underlying assumptions behind our revised outlook. We anticipate continued consumer adoption of personalized solutions through the remainder of the year. Our expectation is that we will have more than 1 million subscribers with a personalized subscription by the end of the year, close to the total number of subscribers we have on the platform just two years ago. Our weight loss specialty will continue to evolve throughout the year to leverage both our technology and personalized lines capabilities. As this happens, we expect rapid growth across the entire portfolio of offerings within the specialty. Utilization of third parties and other dynamics are expected to result in near-term gross margin erosion of 3 to 4 points that we expect to revert over the midterm. Long-term revenue retention is expected to remain north of 85%, ensuring durability while we scale the platform. Line of sight toward our first full year of net income profitability is becoming increasingly clear. As of the end of 2023, we had a tax valuation allowance of $70.5 million. If our financial trajectory holds, it is likely to result in a reversal of the vast majority of this allowance, has more certainty around profitability and our ability to utilize our deferred tax assets when they eliminate the need for this allowance. This is apt to drive a significant one-time increase in net income later this year. This will not impact any of the previously discussed ranges. 2024 is setting a strong foundation for the attainment of our midterm goals and fulfillment of our longer-term mission. Investments today give us conviction that we will achieve our goal of adjusted EBITDA margins of at least 20%, no later than 2030. More exciting is that this extraordinary momentum increases our ability to have a transformative impact on society by bringing the value of our platform to tens of millions of consumers. All of this would not be possible without the hard work and dedication of our employees across Hims & Hers. I'd like to thank them as well as our shareholders for helping us fulfill our mission of helping the world feel great through the power of better health. With that, I'd like to turn the call over to the operator for questions.

Thank you. We will now begin the question-and-answer session. Your first question comes from the line of Maria Ripps from Canaccord. Your line is open.

Great. Thanks so much for taking my questions and congrats on the strong performance here. So I appreciate all the color around your guidance. It sounds like your core business continues to do really well. Is there any color you can share with us in terms of projected GLP revenue contribution for the second half of the year that's embedded in your full-year outlook? And then secondly, how would this acquisition of the outsourcing facility impact your gross margins and sort of unit economics longer-term?

Thanks for the question, Maria. This is Yemi. I’d say overall, I think we're very excited by how the core business is performing. In the second quarter, as mentioned, the core business excluding GLP-1s delivered north of $300 million of revenue. What we're expecting in the second half of the year is we'll continue to innovate on the suite of personalized offerings across the core business. And so we do expect the momentum to remain strong from there. With respect to GLP-1 specific contributions, I think we're very much in the early days of the GLP-1 launch, being less than three months out from the launch. In the second quarter, we did see very strong momentum. I think it’s too early at this point to provide definitive guidance around a specific specialty or product, but we’re very pleased with the initial launch, and the confidence in the momentum for that specific vertical is very strong as we roll out the product nationally. With respect to your second question around gross margins, I think that typically, as we do see specialties and products within the specialty scale, we historically look for opportunities to optimize the margin for those products that can be in the form of processes that we change or increasingly, as you see across other specialties, the verticalization. And so I think that the acquisition that we mentioned around the 503(b) facility that will do a few things. I think it will unlock the ability to enter additional specialties within the future. But also, I think it does provide opportunity for us to optimize the cost structure on the compounded GLP-1 offering.

Got it. Thank you so much, Yemi.

Your next question comes from the line of Allen Lutz from Bank of America. Your line is open.

Hi. Good afternoon, and thanks for taking the questions. One for Yemi. You talked about more strategic marketing investment in the back half of the year. Can you talk about just generally as we think about the total investment in the second half of the year, potential impacts from the election, how should we think about where those marketing dollars are going in GLP-1s versus the core? And then you also mentioned 30 states are live today for GLP-1, you expect that to get to 50 by the end of the year. How much of the incremental marketing spend is going to new states? Just really trying to understand the breakdown as we think about the next six months, how much of your marketing dollars are going towards the GLP-1 business? Thanks.

Yeah, thanks for the question, Allen. I think it’s a really good question. I think the way that we think about marketing is, I think there are a few dimensions. There is a component that can be GLP-1 specific, that's in the form of traditional pay channels. But just stepping back, I think one of the beauties of the Hims & Hers platform is the fact that we have a multi-specialty offering, we have the ability to connect with users across a multitude of specialties. And so I think a lot of the investment will come as we start to broaden the aperture of a number of personalized solutions that we have even across the core set of specialties as well as in our weight loss offering. Increasingly, you'll see a meaningful portion of the spend go towards speaking to the multi-condition capabilities that you see across Hims & Hers. We've also left ourselves some room just given the fact that regarding election year and this is new, some flexibility in that dimension. We do anticipate a meaningful portion of the spend to come more in the form of speaking to consumers around the broader capabilities of the platform, weight, and GLP-1 inclusive of that. I think that kind of just to provide a firm of reference for how we think around it. I think we will still be very disciplined with the overall spend structure. It will maintain the one-year payback period. We'll also look to position ourselves from economies of scale. And so I think it's a similar dynamic to what we saw in the back half of 2022, and the front half of 2023 where as we started to see new capabilities in the platform scale, we leaned into a variety of different channels. I think we're expecting that in the second half and then expect to see leverage of the 1 point to 3 points that we mentioned on a per annum basis on marketing for the next couple of years.

Great. And then one for Andrew. Can you just talk about the broader GLP-1 strategy? I think it's obvious we've gotten a lot of questions around the durability of this opportunity. How should we think about Hims' ability to stay in the GLP-1 market in a scenario where these drugs are taken off the shortage list? Thanks.

Yeah. Thanks, Allen. I'd start by saying we're currently still seeing, and wouldn't expect this to change, thousands of patients coming to us every day, struggling to get access to these GLP-1s, including tirzepatide, which has caused a lot of these concerns in the last couple of days. I think given the breadth of the portfolio that we have, and this is inclusive of the personalized oral compounds, which as we shared in the remarks has grown into a $100 million run rate business, our fastest specialty alone. But in addition to the oral compound, the branded medications, the personalized GLP-1 doses, which augment the commercially available dosages for patients that need it, as well as off-patent GLP-1s like liraglutide, I think we believe the combination of that portfolio allows customers and providers a really robust range of offerings that we think is very durable. I think this will exist and expand beyond the shortage dynamics. I think there's really established precedent with regard to the compounding exception, which allows for this level of personalization that we've spoken about for patients that need it. And I would expect that the clinical necessity of that will be really clear with these medications as people know, there are real side effects. There is really no one-size-fits-all dynamic. But we think there’s a really robust platform that extends well beyond the shortage across a number of these avenues.

Great. Thanks, Andrew.

Your next question comes from the line of Jack Wallace from Guggenheim Securities. Your line is open.

Hey. Thanks for taking my questions and congrats on a great quarter. Just wanted to follow up to that last question and maybe ask the personalization element in a different way. Is there an existing product in the market or an existing form factor, is that enough to be personalized or is it through a personalized dosing regimen, personalized enough to operate under a personalization exemption after the drugs are off the shortage list? And as a follow-up to that, how much is the MedMatch capability and the data you're collecting on the platform going to be empowering those personalization enhancements to the medication? Thank you.

Yeah. Thanks, Jack, for the question. The short answer is that the compounded exemption, it's relatively clear, and there's been decades of established precedent with regard to what qualifies as personalized. And this often is a form factor, as you outlined, or it could be dosing dynamics if a patient is not getting the outcome that they're hoping for, or are they experiencing side effects that are intolerable. So these types of customizations are relatively well established and I think the clinical necessity of compounding and the clinical necessity of personalizing medication is really well established. This is not overwhelmingly the case. But in many ways, you personalized dosages augment what is commercially available. And so I think our personalized dosages that exist on the platform today are offering fantastic high-touch care to patients that otherwise really wouldn't be able to experience the benefits of GLP-1. And I would expect in the future, in a post-shortage world, this also continues to exist for patients as an access point. With regard to MedMatch, I think what is happening right now is that there's an expansion of, and a breadth of options that we are bringing to the market in the second half of this year and next year across all avenues. This is oral compounds, new combination therapies on the oral side. This is branded medications when available or medications like liraglutide. And so, the breadth is only expanding, and the range of dosages is only expanding on the platform, which gives providers and patients that level of nuance that we think is really, really critical. And when you match that with the capabilities of MedMatch to help identify the right prescription, the right end dose, the right adjustments as necessary for a patient, we think that combination is incredibly strong. And the data today already suggests patients are having really world-class experiences. But long-term, honestly, we believe the combination of that breadth of portfolio and MedMatch together will be able to hopefully result in clinical outcomes that are far superior than you can get, not only in brick-and-mortar but also via any online type telemedicine provider.

All right. Got you. That's helpful. Thank you. And then Yemi, just a quick two-parter on the guide. Just wanted to make sure I heard it correctly. For the gross margin erosion in the back half of the year from the launch in categories, is that a second half versus first half comparison or is that a full-year comparison? And I'll leave it there.

Yeah. Thanks for the question, Jack. Yeah, it’s a first half versus second half comparison. And so I think in the near term, while we look to optimize the cost structure for the overall weight category, specifically GLP-1s, we do expect some compression, but I think that we do expect that to revert in the midterm once some of the investments that we mentioned earlier start to come online.

Your next question comes from the line of Daniel Grosslight from Citi. Your line is open.

Hi. Thanks for taking the question. I know you probably haven't gotten this question in about a year now, but it seems like everyone is thinking about this at least today, a weakening economy and a potential recession, I'm curious if you've seen any signs out there of a slacking in consumer demand? And if so, if you can kind of describe where that stock might be coming in? Hello?

Hey, Dan. This is Yemi. Thanks for the question. I think overall, in the second quarter, we've not seen any meaningful degradation from the consumer. I think that similar to during other periods of economic uncertainty, we do see the consumer continue to remain durable. I think there are a few reasons behind this. One is just the diversity and the breadth of the consumers that we serve across different end ranges, income levels, and geographic locations is pretty broad. The second is that we serve consumers across a wide variety of some of the most emotionally resonant conditions that impact how they look and how they feel each and every day. And so we've observed historically during these moments of economic uncertainty is that consumers are very reticent to let that go. We are continuously excited by some of the optimization around our cost structure, being able to place even some of the most personalized products at more and more attractive price points that are transparent and provide consumers with access to a holistic solution from being able to match their providers, to being able to leverage the technology across the platform to get matched with an attractive solution at a price point that is oftentimes less than the collection of deductibles for them to do so. And so overall, we've not seen a slowdown. And I think based upon what we've seen historically during these periods of economic uncertainty, we do have very high conviction in the ability for consumers to continue to come to the platform and ultimately for the platform to continue to grow.

Got it. Okay. And Andrew as well, you both mentioned more folks coming to the platform, taking a product that cuts across categories or a single product that cuts across categories. I'm curious if you can provide an update on how many folks are taking multiple drugs across categories or a single drug across categories? And then of the folks who have come in for GLPs, have any of them converted to other products in other categories?

Thanks, Daniel. I can kick it off. On the personalization side and the cross-category side, we don't disclose specifically the specialty mixes and how those cross, but I would point to the pretty rapid acceleration of personalized adoption; we shared that 55% of new subscribers are now using personalized products and 40% of the entire subscriber base. This is pretty astronomical speed and acceleration relative to last year. So I think many of these specialty cases are customization and aggregation across specialties. I think specifically on the weight category, these patients have a really complex mix of these issues. I think the oral compounded category that we have had scale so quickly and have such great success. It's because it's really treating many underlying conditions, right? And it could be depressive eating dynamics, binge eating, metabolic disorders, insulin resistance, and so I think for the obesity category in general, I would expect there to be very significant cross-category and cross-specialty concerns whereby both the oral combination through compounding therapies and the bundling options allow us to treat a person more holistically because I think the patient frankly will necessitate it. I think these patients more than many, more than maybe any patient we’ve seen on the platform is requiring a more holistic approach, which I think will then be reflected in the bundles and offerings and compounds that you will see the company bring to market.

Your next question comes from the line of Jonna Kim from TD Cowen. Your line is open.

Thank you for taking my question. Can you provide more details about the unit economics of the GLP-1s and explain how you can offer them at a lower price than others in the market? Also, Yemi, I would appreciate insight into your assumptions regarding monthly revenues and subscriber additions in your guidance. Thank you.

Thank you for the question, Jonna. Our ability to offer the current pricing structure for GLP-1 is primarily due to the advantages of our scale and the number of consumers on our platform. This scale allows us to negotiate effectively with third-party partners across the supply chain, resulting in a cost structure that supports these price points. What's particularly encouraging is that our scale and strong balance sheet enable us to invest in future initiatives that enhance our unit economics. Presently, GLP-1s do affect our gross margins, but we believe that as we continue to invest in vertical integration, optimize our processes, and seek out efficiency opportunities in logistics, our economic position will strengthen. The pricing for GLP-1s reflects our historical experience in utilizing our capabilities effectively. Regarding gross subscriber additions and average monthly revenue per subscriber in the latter half of the year, we don't provide specific guidance, but I can share some overarching trends and expectations we have. Overall, I think resonantly we do expect the vast majority of growth to continue to come from subscribers coming onto the platform and increasingly stronger levels of that set in. There are a few different dynamics that we do expect will lead to growth in the monthly average revenue per subscriber. The price point of the overall weight category on a monthly basis is roughly $79 a month for the oral compounds to as low as $199 per month on the GLP-1 offering. While that is very attractive for the overall market, it is accretive to the price points that the rest of the core business is offered at. And so as the weight offering continues to scale, we would expect upward dynamics on the monthly average revenue per subscriber in the back half of the year. Additionally, we do see more and more users each quarter opting for personalized solutions. That's coming from new users that increasingly are opting for those solutions as well as existing users making the switch as there's more and more value offered to our consumers. And so as we look to launch more unique form factors as we also look to launch more personalized offerings that cut across multiple conditions, we would expect that trend to continue to accelerate in the back half of the year, which would again lead to some tailwinds on the monthly average revenue per subscriber. So that is an element on monthly average revenue per subscriber that we do expect to elevate and increase in the back half of the year, but we still do expect the vast majority of growth to come from new subscriber additions onto the platform.

Got it. Thank you so much.

Your next question comes from the line of Aaron Kessler from Seaport. Your line is open.

Hey, guys. Great. A couple of questions. Maybe first just on the guidance. I heard kind of a personalized solutions in terms of the increased revenue. Would you attribute to any categories as well? Is it mostly weight loss or is it really across categories? And then just maybe any updates on some of your other key categories, including dermatology, mental health, and sexual health as well? Thank you.

Well, maybe let Andrew speak to the broader dynamics and then I can cut into some of the more detailed nuances there.

Yeah. Great. Aaron, thanks for the question. I think across categories, it's been pretty evenly distributed, we talked about on the domestic health side. We are offering and engaging with personalized products, which are up 3 times year-over-year. In particular, what's really interesting is, it's not just personalized, but it's actually more engaged behavior. So on the demand side of the business, we've really transformed that business; much value in personalized outcomes, which we think is really powerful. And this is taking place across the spectrum; already a very robust set of categories.

Yeah. I think just a follow-up on that Aaron, because I think Andrew was breaking up a bit. I think we do expect the adoption of personalization to cut across most of the specialties. What we have seen is that as we continue to elevate the breadth of choices both in terms of new form factors or offering products within conditions that offer multiple sources of value within a specialty, we see more and more consumers opt to switch to those. What we also do expect is in the back half of the year, the innovation will accelerate across multiple of our specialties. Additionally, we do expect in the back half of the year is for the ability to bring solutions that cut across popular specialties concurrently. And so with that, we do expect more and more consumers to either revert to those, whether that's new users that are opting for more of the solutions with greater frequency or our existing users switch. And so an example of what we've seen that Andrew mentioned in his prepared remarks is in the sexual health business, we've seen a rapid uptick in the adoption of personalized products as we brought on solutions like the Hardman's or the multi-condition solutions such as the heart health products. As a result of that, we've seen more and more folks opt to switch to a daily habit, especially as that's historically been more of an on-demand type of dynamic. And so we're confident in the back half of the year. But as that value continues to broaden, more and more users across all of our specialties will do so. In the weight management category, I think we're very excited by that. And similar to our mental health category, when you're able to combine our ability to offer a very broad set of personalized solutions with technology that can assist providers in matching consumers to the solution that is likely to yield successful results with potentially less side effects, we generally see that, that yields to a few things. One is it just fosters a greater build of consumer trust. Also, we do see is that the retention as a result of the stronger value proposition as well as the dynamics of being able to mitigate side effect concerns or meet consumers with their preferences is leading to both stronger retention as well as acquisition. And so we’re very excited by the portfolio that’s to come in the second half of the year.

Great. That’s helpful. Thank you.

Your next question comes from the line of Michael Cherny from Leerink Partners. Your line is open.

Good afternoon. Thanks for taking the question. I want to come back to this dynamic of the, I guess, call it, multiyear long-term components of your GLP-1 business within weight management. I know some questions have been asked about the patent protection and where you sit. If you can maybe give us some examples, given this is obviously still an evolving market, on where you've seen some of these dynamics put in place? I mean, you obviously have the ability to scale well. But I think also companies like Lilly and Novo are clearly going to go out of the way to protect the franchises they have. And also, I know that you have the ability to offer branded components over time. So I guess along all those lines, how should we expect all of this dynamic to develop relative to your product availability, the mix of compounded versus traditional brands over time and where you sit in the marketplace, knowing some of the dynamics around their focus on their patent tickets?

Thanks, Michael. I'll take a crack. I think at a high level, you should expect some degree of fluidity, just given there's going to be not only a changing market dynamic with the current medication that are on shortage, but I think there's also probably going to be five to ten new medications that come to market in the next few years, just given if you look at the clinical studies and the FDA pipeline. So I think you're looking at five to ten years of innovation, all kind of expanding off of the initial GLP-1 learning and that first medication out there with liraglutide now coming off time. So I think what you can expect is some fluidity without question, where I think we get a lot of confidence is that there's a really broad set of offerings under the hood that we believe in combination results in a really durable business line. As we talked about, the oral compounds that we have launched, in and about itself is the fastest growing specialty we've ever launched on the platform, achieving north of $100 million run rate just in six or seven months. We expect huge evolutions in that platform and expansion of offerings there that patients really do love and are having great outcomes. And then on the injectable side, I think there's going to be, without question, a long horizon of on and off availability, just given the demand. We see thousands of patients coming every single day saying that they can't get access to these medications. And so we suspect that we'll be able to offer commercially available doses in some form for extended periods. I think on top of that, as you said, as supply grows, we are excited to bring the branded medications for patients that are interested onto the platform as well as the personalized dosages. The compounding titration and dose customization exists and operates regardless of shortage. This is an exemption for which we operate the entire business under and have for the last six or seven years. And there's really an established precedent where everybody in the market really respect the clinical need of personalization and realizes that often these personalized dosages augment what is commercially available and are not directly cannibalizing large pharma. So when you think about very few, if any examples where large pharma comes after legitimate clinically necessary compounding, and what we're seeing on our platform is that for these medications, that clinical customization is definitely needed for some patients. We believe in combination with the rest of the portfolio that will be included and available to patients over a long period of time.

So maybe if I can ask one more quick question, especially given your future offerings. What is your current day-to-day relationship like with Lilly and Novo? And how much are you preparing for that brand offering as some of the products come off shortage?

Yes, it's a great question. As you guys probably saw, we recently brought on Kare Schultz to the Board, who has been in the field for north of 20 to 25 years as President and COO. I think we are sitting in the same place as almost everybody in the market, which is trying to get supply for the branded medication. That some customers will, without question, want easy, quick application of the self-inject pen. They know the brand, they trust the brand, and they see all the benefits of that medication and they want those medications. So we, I think, like many others, if not almost everybody, are trying our best to source supply. I think what we can tell you is that it's not easy; there’s not really any available in volume, but we are doing our best to try to aggregate some and have a durable supply of that for our customers.

Your next question comes from the line of Jailendra Singh from Truist Securities. Your line is open.

Thank you and thanks for taking my questions. One follow-up on gross margin trends. I know I'm making some assumptions here, but I'm getting low to mid-50% gross margin on GLP-1 offering in the quarter. Just to confirm if I'm in the ballpark, it seems to expect the margins to improve on this offering as you kind of bring a 503(b) outsourcing facility on board. So on that point, does owning that facility in any way impact your relationship and economics with BPI labs, the facility you currently have agreement with, and how quickly can you shift volume to your own facility? Just trying to understand if there are any contractual agreements with your existing partner, which would put any restrictions on how aggressively you can leverage your own facility?

Yeah. Thanks for the question, Jailendra. I think we don't comment on the specific gross margins for any individual product. Like most other products in the near term, we do see some degree of gross margin degradation. I think that as products tend to season in their tenure, there's a multitude of different levers that we have to pull to improve the unit economics. This is everything from being able to intelligently adjust the information and product dynamics to reduce customer service costs, optimizing the logistics of the supply chain, automating some of the facilities through verticalization; those have been historical levers that we've pulled in the past. I think we're confident in our ability to do each of those over time with GLP-1s. In the near term, we do expect to see some gross margin compression, but as we start to go out into next year, the ability to start to deploy multiple of those levers does come into play. And so I think as Andrew has mentioned, historically in the past, as we make investments, we tend to think about them on multiyear horizons and look to have multiple different angles to do so. And so while GLP-1s scale in the near term, there's roughly a couple of points of degradation in the back half of this year that we're expecting. We do expect in the midterm as we start to optimize some of those efficiency levers, inclusive of the verticalization, that we have the ability to revert that. But there's no one individual lever, it's only verticalization or it's only optimization in terms of our processes. We have the ability to pull multiple levers and expand the margins over time.

Just to clarify, there's no restriction from your existing pharmacy partner to shift any volume, right?

We don't speak to the specific dynamics around what happens or what the partnership arrangement looks like for any individual partner. That said, I think that what we do expect is there's a period of time for us to close the deal. There's also the period of time for us to invest accordingly to be able to scale up appropriately. I think that those dynamics we do expect to occur more in the midterm. And so as those occur, we would expect the gross margins to expand.

Your next question comes from the line of Glen Santangelo from Jefferies. Your line is open.

Yeah. Thanks for taking my question. Just a couple for me. Hey, Yemi. I want to follow up on subscribers to the compounded GLP-1 product. Are many of them taking advantage of multi-month subscriptions? Could you give us a little bit more about the demographic of these types of subscribers? And like, on average, how many months are they buying at a time? Anything you can tell us to help us think about that? And then I have a quick follow-up.

Yeah. Thanks for the question, Glen. We do see the vast majority of subscribers on the weight management solution, both inclusive of oral as well as GLP-1s opting for multi-month subscriptions. What you do see is I think at the price points as you make longer-term commitments tend to be more attractive. What we also do see is that this is a product across all of the weight management solutions, it does require multiple months of commitment to really get to the appropriate titration schedule and see the effects emerge. And so as a result of that, we do see the overwhelming majority of consumers opting for a multi-month solution.

Yeah, that's what I thought. So my follow-up question is, I guess, how many months of this compounded semaglutide can you ship at once? And then when I think about the revenue recognition, sort of related to that, if you ship three months at once, do you book all three months of revenue upfront or any sort of clarity on how that works? I mean, I think that would help us a lot from a modeling perspective. Thanks. I’ll stop there.

The short answer is that the number of months we ship can vary by state. Typically, based on the duration chosen by the individual, we ship between three to six months. We have noticed that as more consumers opt for longer subscriptions exceeding 90 days, the deferred revenue on our balance sheet tends to increase. Generally, we stay within the three to six months timeframe, and especially considering the product costs associated with GLP-1s, we usually don't extend beyond that cadence. If consumers continue to choose longer subscriptions, we would expect to see deferred revenue grow from quarter to quarter on the balance sheet.

Your next question comes from the line of George Hill from Deutsche Bank. Your line is open.

Good afternoon, guys. Thanks for taking the question. First, just a point of clarification. I want to make sure I heard you guys right that you said you're tracking towards 1 million weight loss subscribers by the end of the year. And then, if I have that number or if I have wrong, you can just correct me on what it was. But I'm just interested in the mix. I guess, if you can talk about how many of those people are on GLP-1 or probably GLP-1s versus other drugs? And then within the GLP-1 category, there's the compounded product versus the injection product, you guys draw a differentiation there? And then looking forward, Yemi or Andrew, I'd love to hear you guys talk a little bit about how you expect the business mix to evolve in that category.

Just to clarify, I think it was 1 million personalized subscribers. And Andrew can go into the specifics.

Yeah. Thank you, George. I think long-term, I would suspect like we see across almost every one of our specialties, pretty vast diversity within the offering. You see that already within the weight loss specialty as we talked about the oral compounds in and of themselves growing very, very quickly, the fastest we've ever had as a specialty north of $100 million run rate just in six to seven months. And I think as we continue to expand the options on that side as well as off-patent medications like liraglutide and the branded mix, we've always seen historically great variation. When we look back, for example, on our sexual health side of the business, we have branded Viagra, we had generic Viagra, we had custom compounds. And you see just really no concentration. And I think if we're doing our job well, there is no concentration because we are expanding into further segments that better serve each customer. And I think that's really how we think about our product roadmap approach, which is, if there's a large segment of customers that is on a current medication, let's really get to know those customers. Let's figure out how we can make their experience better, what other conditions or specialties are struggling with, what other types of concerns do they have? And how can we optimize even further the adherence and the clinical outcomes. So I would suspect, like all other specialties, you'll get to pretty wide variation. What is abundantly clear is that while GLP-1s are incredible medications, I think what's even more incredible is that they have really changed the cultural conversation around obesity management. You now have tens of thousands of people coming to us every week that are looking to get treated for obesity as a disease, and I think that stigma and that shame associated with taking action and pharmaceutical action to treat weight loss has really been diminished, which is fantastic because I think it just really empowers people to get care. And so the awareness of the disease state as something that is treatable in and of itself is driving really tremendous interest and exploration. And then I think on top of that, what we're seeing is there's a lot of people that come in who are at very different stages of their process, right? Many people have come in and have tried everything, and they want to be the most impressive as possible. And often that means going with something like a Zepbound, right, highest chance of weight loss, self-inject, right? These things are actually quite scary for a lot of people, and many of them come in and say, hey, I want to go a little bit slower. I want something that involves an oral medication or something that I can chew or dissolve on the tongue that might not be as extreme but is much more known and has been around for decades, and so we see every customer in and between that spectrum. So there’s not only a product mix that takes place, but there’s really a customer mix because in this category, it is so large that it really represents such a massive part of the country and everybody is coming in at a very different point in their cycle and is looking to be at different levels of aggressive with different types of caution and perspective.

Your next question comes from the line of Korinne Wolfmeyer from Piper Sandler. Your line is open.

Hey, thanks for taking the question. Could you provide a little bit of color on the cadence of sign-ups with the GLP-1s that you saw right after launching? I know you're still in early days, but have you seen any change in kind of the monthly sign-ups since that launch? And then how has the retention been for those GLP-1 patients so far? Thanks.

Yeah. Thanks for the question, Korinne. I think what we have seen since the launch, and we saw this with the oral medications as well is the vast majority or over majority of folks are selecting multi-month cadences across the platform. Again, I think a lot of that is due to the nature of to truly see the benefits from these medications. Oftentimes, it does take longer than an individual month. Consumers do recognize that in the education process from providers and throughout the flow as they're going through the journey. I think that dynamic paired with the more favorable economics of the consumer with longer-term cadences that you commit to as resulting in an overwhelmingly majority of the consumers opting for longer duration cadences. We're very much in the early days where the product has been in market for a little less than three months at this point. I think that what we are seeing is based upon the cadence that users are selecting as well as the feedback that users are giving to their providers and the check-in. We are confident that retention will be very strong and sound. But that said, I think we have less than three months of data at this point. So it's truly hard to get a meaningful read there.

Thank you. Could you let us know if the news from Lilly last week and the improvement in capacity led you to change your internal expectations for this year and next year, or was it not significant enough to affect your guidance? Thank you.

Yemi might be on mute. But I would say, Korinne, I don’t think there’s a material expectation that alters guidance. As you can tell from the current business, these are the only GLP-1s currently on the offering and platform today. And so I think all of that was built into the existing forecast.

And there are no further questions at this time. This concludes today's conference call. Thank you for your participation. You may now disconnect.