Greetings, and welcome to the ArcBest First Quarter 2020 Earnings Conference Call. During the presentation, all participants will be in a listen-only mode. Afterwards, we will conduct the question-and-answer session. As a reminder, this conference is being recorded Tuesday, May 5, 2020. I would now like to turn the conference over to David Humphrey, Vice President of Investor Relations. Please go ahead, sir.

Welcome to the ArcBest first quarter 2020 earnings conference call. Our presentation this morning will be done by Judy McReynolds, Chairman, President and Chief Executive Officer of ArcBest; and David Cobb, Chief Financial Officer of ArcBest. We thank you for joining us today. In order to help you better understand ArcBest and its results, some forward-looking statements could be made during this call. As we all know, forward-looking statements by their very nature are subject to uncertainties and risks. For a more complete discussion of factors that could affect the company's future results, please refer to the forward-looking statements section of the company's earnings press release and the company's most recent SEC public filings. In order to provide meaningful comparisons, certain information discussed in this conference call includes non-GAAP financial measures as outlined and described in the tables in our earnings press release. We will now begin with Judy.

Thank you, David, and good morning everyone. The COVID-19 pandemic has without a doubt presented our country and our industry with extraordinary challenges that have affected how we do business both on a professional and personal level. The impact of the coronavirus pandemic has been swift, and there is still much unknown particularly about the severity and recovery across the globe. It is during these times that I feel ArcBest is especially well positioned because we have a strong foundation of long-term relationships with our customers and because our balance sheet has kept us in a position of strength with financial liquidity, and we have established a culture here that strives every day to generate creative solutions for the challenges of the times. As you will hear in more detail later, over the last month we have taken actions that further strengthen our financial position and provided for cost reductions throughout the company that helped preserve our cash resources. While cautious due to the uncertainty of the pandemic severity or duration, we believe these were prudent steps to take. Throughout this crisis, our top priority remains the health, safety, and well-being of our employees. We began enacting safety measures back in February, and we continue to follow CDC recommendations and the directives of our federal and state leaders regarding the implementation of safety and health precautions. Over a two-week period at our campuses and locations around the country, we successfully transitioned nearly 90% of our employees to work from home. Those workplace changes have impacted about 2,100 of our employees, including our union billers, all of whom have been working remotely for the last five weeks. The strength of our technology and innovations team continues to be a major asset in making this happen in a secure manner with very few issues. The productivity level of our employees has remained high through this transition, and our workforce has adapted very well to this new normal. Only a few of our service centers were directly impacted by the virus, and while those facilities were closed for deep cleaning, we were able to make quick operational modifications in order to continue serving customers without interruption. Each of those facilities are back up and running, and I appreciate the hard work of our team to get these locations back online as soon as possible while taking the necessary precautions to ensure the safety and well-being of our personnel, equipment, and cargo. As a global logistics provider, ArcBest is considered an essential business and we continue to support our customers, who are providing the food and product needs of our citizens throughout the country. Our trucks have been involved in the delivery of all types of essential goods, including virus testing kits, ventilators, and hand sanitizer. For one shipper in particular, we have delivered nearly 800,000 protective masks. We've supplied government agencies, including the CDC, with equipment and drivers, and we continue to work with the state governments to stage needed shipments to help their citizens. We take great pride in being a part of our nation's response efforts, and our employees have responded in amazing ways during these challenging times. Throughout April, the full force of the pandemic has hit our nation and many of our customers. As we reported earlier this morning in an 8-K that we filed along with our earnings press release, we are experiencing large reductions in our business over a very short period of time which required us to take difficult actions in order to reduce costs that included reductions in hours worked, salaries, wages, and benefits for many of our employees and even layoffs in certain areas. Despite having to make these difficult decisions, we have continued to serve our customers and provide them with a superior level of service that they have come to expect from ArcBest. Before I discuss the segment details of our first quarter results, I want to say how pleased I am about our company's recent performance. This year's first quarter was one of the best first quarters in ArcBest's history. Our company responded well to the seasonal business challenges that typically occur in the early months of the year. Our strong start puts us in a good position as we face the challenges ahead. Our asset base first quarter results benefited from tonnage growth and were positively impacted by our focus on matching customer shipments with available capacity in our freight network. During the quarter, our folks did a good job of balancing system resources to business levels while maintaining customer service. The overall pricing environment remains rational, and we continue to find ways to effectively serve customers while improving operational efficiencies and managing costs within our company. Our asset-based business began to experience the initial impacts of COVID-19-related slowdown late in the month of March. The reduction in total shipments was a result of fewer LTL-rated shipments being handled in our ABF Freight network. Shipments were down during the seasonally slower winter period due to the overall weakness in the manufacturing and industrial sector of the economy. As a result, we increased our efforts to identify capacity opportunities and fill them with truckload-rated spot loads as well as heavier transactional LTL-rated shipments. We had success in adding these shipments in the right places in our network and we benefited from the increased productivity and improvements in several of our operational metrics. This is not any different than we normally do in filling empty capacity. But so far this year, these transactional LTL shipments have also been a part of that operational strategy. The impact of these efforts can also be seen in our freight statistics that reflect higher shipment revenue and meaningful growth in weight per shipment. Changes in freight mix and shipment size related to the additional spot and transactional shipments contributed to a decrease in first quarter revenue per 100 day. This total pricing metric was also impacted by lower fuel surcharge revenue compared to last year's first quarter. Excluding fuel surcharge, we had a small increase in the average price of our LTL-rated business. The pricing environment is stable and the solid yield increases on our traditional published and contractual business were reflective of what we are currently seeing in the marketplace. Our asset-based costs benefited from focused management and efficiencies gained from additional freight tonnage moving through the ABF network. First quarter efforts to increase tonnage and improved line-haul trailer load average while efficiently handling the additional tonnage of our docks were successful. As a result, the increase in our first quarter operating ratio relative to the fourth quarter was well below the recent historical increase average of approximately 400 basis points. The COVID-19 pandemic did not have a meaningful impact on our asset-based business during the first quarter. When we began hearing from our customers about its effects on their businesses earlier in March, we first saw a significant change in our business stats during the last full week of the month. Though the late timing of these events resulted in them having a limited impact on first quarter results, they significantly impacted business levels in April and that has continued into the first few days of May. A reduction in total shipments combined with lower average revenue per shipment were the main contributors to the first quarter revenue decrease in the ArcBest asset-light segment versus last year. Excess available truckload capacity and weakness in industrial manufacturing contributed to lower revenue per shipment for both expedite and truckload services and significantly reduced the expedite shipment count during the quarter. Shippers continue to have a greater number of low-cost capacity options, thus reducing their need for expedite services. Purchase transportation expense was below last year, but not at the rate of the revenue decline, thus reducing shipment margins and pressuring our bottom line. While truckload shipments actually increased versus last year's first quarter, the double-digit percent reduction in expedite shipments combined with a small reduction in average revenue on these shipments was the primary factor impacting the asset-light loss in the first quarter. Managed transportation services and the opportunity to offer our expertise in crafting these unique solutions for customers continue to be a positive contributor to our asset-light results as reflected in the 55% managed daily revenue growth versus last year's first quarter. As we engage with customers to understand the needs of their supply chains, we continue to find ways to craft innovative cost-efficient solutions that support their service and transit reliability needs. While we are growing with our existing customers in this area, we continue to identify new opportunities to serve the managed solutions needs of new customers and this trend should contribute to further growth in the future. Overall, the first quarter COVID-19 impact on our asset-light business was not significant. The services offered in the international portion of our Asset-Light segment were below the prior year as shipments and vessel movements out of the Far East slowed down beginning in February. In the second half of March, we began seeing the impact of customer closures and reduced shipment levels from those asset-light shippers who continue to operate, but as we saw in our asset-based business, the late quarter timing minimized the effect on first quarter results. At FleetNet, lower revenue resulted from a decrease in total events, primarily in roadside repair resulting from milder winter weather during the first quarter. Revenue and operating metrics from preventative maintenance service activity improved versus last year and positively contributed to first quarter results. Compared to last year, the reduction in this quarter's operating income was primarily a result of the shortfall in total events. And next, I would like to ask David Cobb to go over the earnings results and operating statistics.

Thank you, Judy, and good morning everyone. Let me begin with some consolidated information. First quarter 2020 consolidated revenues were $701 million compared to $712 million in last year's first quarter, a per day decrease of 3%. On a GAAP basis, we had first quarter 2020 net income of $0.07 per diluted share. This compared to $0.18 per share last year. Changes in cash surrender value of life insurance policies, which we have consistently identified as a reconciling item to our non-GAAP results contributed $0.20 of this year-over-year difference in GAAP EPS. Excluding the life insurance impact and other items as detailed on the GAAP to non-GAAP reconciliation table in this morning's earnings press release, our adjusted first quarter 2020 net income was $0.36 per diluted share compared to $0.25 per share in the same period last year. ArcBest's first quarter 2020 effective GAAP tax rate was 20.3%. The tax rate was lower than prior year reflecting the recognition of tax credits for alternative fuel and research and development. In accordance with accounting guidance, ArcBest's first quarter 2020 tax provision was based on the actual statutory tax rates as opposed to using an annual effective tax rate because of the inability to provide a reliable estimate of ordinary income for the full year within a reasonable range. Prior to the effects of the COVID-19 pandemic on our pretax income, our tax rate for the full year of 2020 was estimated to be 25% to 26%, while the effective rate in any quarter may be impacted by items discrete to that period. Asset-based first quarter revenue was $516 million, which was $10 million above last year, but because of an additional business day was relatively consistent with last year on a per day basis. Asset-based quarterly total tonnage per day increased 4.6% versus last year's first quarter. For first quarter 2020 by month, asset-based daily total tonnage versus the same period last year increased by 5.7% in January, increased by 7.5% in February and increased by 1% in March. As Judy mentioned earlier, the increase in first quarter total tonnage per day was driven by the addition of spot truckload-rated shipments and LTL-rated transactional shipments added in order to utilize available equipment capacity in the ABF asset-based network. Total shipments per day in the first quarter decreased by 2.2% compared to last year's first quarter. First quarter total billed revenue per hundredweight on asset-based shipments decreased 4.3% compared to last year. Excluding fuel surcharge, billed revenue on asset-based LTL-rated freight increased slightly during the quarter. On asset-based customer contract renewals and deferred pricing agreements negotiated during the quarter, the average increase was 4.3%. On an adjusted basis, our asset-based first quarter operating ratio was 96.5% compared to 96.9% in 2019's first quarter. As mentioned, we began to experience the effect of customers' response to the pandemic during March and meaningfully during the last week of March and continuing into April. The asset-based statistics in April versus last year were asset-based revenue per day down 21%; total tonnage per day down 14%; total shipments per day down 16%; total revenue per hundredweight down 7.5% impacted by lower fuel surcharges and freight mix changes related to the addition of transactional shipments. The decrease in total billed revenue per hundredweight reflects a mid single-digit decrease in billed revenue per hundredweight excluding fuel surcharge on LTL-rated shipments, which was driven by profile changes combined with lower billed revenue per hundredweight on truckload-rated spot shipments moving in the asset-based network. Although the April 2020 billed revenue per hundredweight measure excluding fuel surcharges, LTL-rated shipments was below the prior year, pricing on traditional published business improved compared to April 2019 and sequentially improved compared to March 2020. In addition, the average increases on contractual renewals and deferred pricing agreements negotiated during April 2020 were comparable with those obtained in the first quarter. We previously announced a 15% reduction in the salaries of all non-union employees and an equivalent 15% reduction in the work hours of non-salaried non-union employees. That previous announcement included a hiring freeze and suspension of the company's matching contribution of our non-union 401(k) plan. The fees that are paid to ArcBest Board members and board committee chairs have also been reduced by 15% during this period. Assuming all of these compensation and other cost reduction measures are maintained throughout the end of June, we project that the associated second quarter 2020 savings versus the same period in 2019 will be in the range of $15 million to $20 million. In addition, reductions in personnel and other costs, along with operational changes in the ABF freight network designed to better align resources with business levels have been made. As an example, we have laid off 12% of our road drivers and 14% of our service center operations touch labor employees. During this period, our cost reductions may not directly correspond to dramatic changes in business levels. However, in April, the year-over-year improvement in the asset-based segment's operational productivity metrics that were achieved in the first quarter generally continued with the lower business levels. Historically, the second quarter operating ratio for the asset-based segment seasonally improved versus the first quarter. However, due to the impact of the COVID-19 pandemic, the 2020 sequential operating ratio comparison for second quarter versus first quarter is not currently expected to be comparable to historical trends and may deteriorate on a sequential basis depending on business levels through June. Due to the uncertainties ahead, we are unable to reasonably predict the business impact of the pandemic in the segment's financial performance. Implementation of the operational changes and cost reductions that I mentioned may not directly correspond to changes in business levels while serving customers. In total, daily revenue in ArcBest Asset-Light businesses decreased 5.6% versus last year's first quarter, reflecting revenue declines in both the ArcBest segment and at FleetNet. The total Asset-Light business lost about $400,000 in the first quarter, compared to operating income of $3.2 million last year, primarily due to reductions in total business levels, particularly in our expedite business. Asset-Light revenue was down approximately 17% in April compared to the prior year month, driven by lower volumes associated with the COVID-19 pandemic. ArcBest transportation expense decreased more than the revenue decline, resulting in overall margin improvement for the month. This improvement was driven by additional expedite project business related to the pandemic. The margin improvement, combined with the previously mentioned cost reductions, are expected to improve profitability levels in the month of April 2020 compared to April 2019, as well as compared to each month of first quarter 2020. This morning we filed an 8-K that included our first quarter 2020 earnings release along with an exhibit that provided some additional information about our current quarterly financial results, along with our recent business levels and our future expectations on certain financial metrics. This information that includes more details on our April business trends should be helpful in modeling expectations for our 2020 financial results. As Judy mentioned earlier, we were already in a solid financial position as COVID-19 began to impact our business levels and the shipping activities of our customers. As previously announced in late March, to further prepare ourselves for the uncertainty that lies ahead, we took steps to enhance our liquidity and preserve our cash. The drawdown of the remaining $180 million available under our credit facility and our borrowing, an additional $45 million under our AR securitization agreement, resulted in a strong cash and short-term investments balance of $531 million at the end of the first quarter. Our total liquidity, including our cash and borrowing availability under existing facilities, was $559 million at the end of the first quarter. Our financial covenants are in a good place, as our adjusted leverage ratio, which is calculated using net debt or debt net of cash and consequently was not initially impacted by the drawdown of our credit facilities, was at 0.56:1 compared to the maximum allowed of 3.5:1. Our interest coverage ratio ended the quarter at 7.91:1 compared to the minimum allowed of 3.5:1. Our early April 8-K announcement included a $40 million or 30% reduction in ArcBest's 2020 net capital expenditures, which, after the reduction, is now expected to be in the range of $95 million to $105 million, reflecting priority items to position the company to benefit from opportunities as conditions improve and in keeping with our long-term perspective. 2020 depreciation and amortization is now estimated to be approximately $110 million. Our total debt at the end of first quarter 2020 was $534 million, which includes the increased balance of $250 million on our credit revolver and the $85 million now borrowed on our receivable securitization. Notes payable, primarily on equipment for asset-based operation, equals $199 million. The composite interest rate on all of our debt is now 2.6%, which represents a 50 basis point reduction from what we were paying at the end of 2019. The interest cost, net of interest income to hold the incremental cash in debt related to the recent drawdown, is approximately $120,000.

I believe we have lost audio. Mr. Humphrey, are you on the line? This is the operator. I am unable to hear any of the speakers at this time.

Hello, can you hear me now?

I can hear you loud and clear. Thank you.

Okay. Yes. Apologies for that. Let me pick up with receivable discussion. Regarding our accounts receivable and the impact of the pandemic on our customers' payment schedules, we have reached out to customers to confirm their plans for payment of outstanding invoices. As needed, we are working on an individual basis to ensure payment based on our agreed-upon terms. The pandemic will have some impact on the timing of customer payments, but we are actively managing that process relative to its impact on our cash flow. We are focused on our financial position and are closely monitoring collections along with our total cash flow which was positive for the month of April. Combined with our cash balances, we ended the first quarter with net debt of just $3 million. ArcBest preliminary April 30, 2020 consolidated cash and short-term investments net of debt increased to approximately $12 million of net cash compared to the $3 million net debt position at the end of the quarter, reflecting positive EBITDA for the month of April. Full details of our GAAP cash flow for the first quarter are included in our earnings press release. We have continued to take actions to enhance shareholder value with our quarterly dividend payments and treasury stock purchases. The capital allocated to these programs has been at reasonable levels. However, these programs will be monitored in consideration of cash requirements for our operations that might occur from further economic weakness and uncertainty. Now, I'll turn it over to Judy for some closing comments.

Thank you, David. Along with the steps that we've taken over the last several years to develop a full array of logistic services for our customers, the transportation marketplace as a whole has put us in a good place. The pandemic has caused changes in our customer supply chains, which has created opportunities for ArcBest to do what I believe it does better than anyone else and that's providing innovative solutions for our customers' most challenging needs. ArcBest is well positioned to help our customers when they experience supply chain disruptions, and we are working with both customers and capacity providers to make sure we can effectively respond as quickly as possible. During this period of uncertainty and continuing once things return to normal, the solutions we offer our customers will be responsive to their needs. We are committed to growing ArcBest regardless of the economic environment or any tests that we face. Our people and our capabilities are our strongest asset and a blessing to us and to our customers. COVID-19 has presented our company with a number of challenges, but also a tremendous opportunity to test our ability to effectively manage through a crisis. I believe that one very important factor in surviving any crisis is a strong foundation. The investments we've made in our people, customers, and carriers, combined with our technology and innovation advancements have further strengthened our foundation. In times like these, we must work to improve what we can control. I'm proud of this organization and of what we are accomplishing together. We have a tenacious group of employees who have the skill and the will to get the hard work done. Throughout our nearly 100 years in business, we have faced significant challenges and responded well to each one of them. And now, I'll turn it over to David Humphrey to conduct our question-and-answer session.

Operator, I think we're ready for some questions now.

Thank you. The first question is coming from the line of David Ross from Stifel. Your line is open. Please go ahead.

Yes, good morning Judy. Good morning, David.

Hi, how are you?

Hi Dave.

Doing well, doing well. Just wanted to see about April a little bit more color whether there's a big difference between the first week of the month and the last week of the month? And what your customers are saying about May?

We really haven't seen much of a difference as we've gone through the month. Again, we commented about the signal that we saw toward the end of March, really began seeing the effects I think probably on Wednesday or Thursday of that week of March. And what we've seen is just continued through the month of April, and we're not hearing anything other than just some news about companies reopening. I think, recently we had a conversation with a good number of our service center managers in the asset-based business across the country and just hearing a lot of discussion about customers reopening and some of the details there. But there still are a lot of companies I think that are shut down or certainly working at lower levels, and we've continued to understand that and make sure that we're adjusting our workforce accordingly.

Okay. And in an environment where they seem to just be printing money and the bailout fad is back if you will. Are you hearing anything on the pension relief side that might give you guys some relief on the orphan liabilities that you have?

Well, certainly we work on that always. And we've looked as well as, I know, other groups that are seeking that relief are looking for opportunities for some legislation to address that issue. So far there hasn't been any included in any of the phases or the bills that we've seen approved and signed by the President. But we are looking forward to perhaps an opportunity in the infrastructure bill that could be coming. But we don't have any idea about the timing of that and the likelihood of it. But just know that we work diligently on that issue and many, many others do as well. And so I share your sentiment and that there's an opportunity for it, but I wish I had more clarity for you than I do, but we'll certainly let you know if we see or hear something.

And related to that, lastly, if you could just remind us what the annual expenses related to those orphan liabilities, I don't know if you have that off the top of your head, Dave?

Well, David probably does. I think the total pension is around $150 million for those union plans. And about 50% of that is for central states and that's where the larger part of this issue is. But I think on an overall basis, 50% of overall dollars are paid for people who have never worked for our company. And so there's a lot of opportunity for something better there.

Thank you. Appreciate it. Good to hear from you.

The next question is coming from the line of Chris Wetherbee from Citi. Your line is open. Please go ahead.

Great. Thanks. Good morning, guys.

Good morning, Chris.

Good morning, Chris.

Good morning. Maybe can we talk a little bit about expense variability, Dave, you laid out some of the cost saving efforts and I think you've even mentioned April was EBITDA positive. But could you sort of more broadly maybe beyond 2Q I talk about sort of the portion of the business maybe on the asset-based side, which is variable and then maybe also on the asset-light side how much is variable? How much can you really attack here during the downturn on the cost side?

Yeah. I think it's, we saw some improved productivity measures in the first quarter. And even with these lower business levels that we're seeing into April, we're seeing those productivity measures generally improve versus last year. And so I think what that indicates to us is that we're able to scale with these lower business levels to a certain extent. Now, I think it's fair to say that, as business levels decline you tend to have more costs that kind of proportionately get into sort of a more so not variable to fixed – more fixed sort of nature just by the virtue of those business levels. So it does become more challenging at lower business levels, but I'm really impressed with the way the operations team has aligned with business levels. Certainly, that's our road drivers. We talked about that being down in our service center touch labor being down 14%. And so that along with we've addressed cartage, we've addressed purchased transportation. We've addressed rentals. We've addressed maintenance and parking some units. And so the things you would normally do, we're doing. And so – and it's good. So it's good to see I think the – those metrics, like I said, improved in April.

Okay. Okay. That's helpful. I appreciate that. And then maybe just a question on pricing side, so it sounds like as you've rolled through into April the conversations around contractual pricing negotiations are relatively similar to what you're doing and getting in the first quarter. I guess, when you sort of think about just that general process is it – do you think just due to sort of just general capacity and dynamics within LTL, do you think that there's the potential for some deceleration of maybe pricing as we go forward assuming tonnage is down at a relatively steep pace for most of the second quarter? I guess I just want to understand maybe sort of this new pricing dynamic that we're in within LTL and sort of how solid it is and how you guys feel about sort of variability around pricing?

Yeah. I'll start with that. I mean, we're seeing the pricing environment continue to be solid and rational. I mean, as you pointed out our deferred pricing agreements were comparable to the first quarter that we've been seeing in April in the midst of this lower business level. So that's really encouraging. And the way we're able to price on some of this transactional business, and we've talked about this in the past is that, we look at those shipments on an individual basis to ensure that they are profitable for our business and our enterprise. I think, if tonnage levels were the prolonged nature of a downturn that does – that could present some pressure on pricing.

Well, one thing I’d add, David, is just by virtue of the fact that there are customers that are not at their normal workplaces, we've seen somewhat of a delay in our normal pricing discussions, nothing dramatic. But there is some additional effort I think, to get those deferred negotiations and some other increases across the finish line. So, but we were encouraged by the April results. Contract and deferred pricing increase level was comparable to that that we saw in the first quarter, which was good and decent. One of the better in the company's history I think, and that's encouraging. And I do think that there is an understanding by customers of the value that we're providing during this time because it is a difficult job. And I think the knowledge and understanding of that is heightened right now. And so, we'll continue to watch it. I think we've shown our efforts toward discipline having that space-based pricing mechanism in place really helps us make sure that the shipments that we're handling are, we understand what they are and that we're able to price those well. And so, all of that plays in, I think, to the result that we saw in the first quarter, and we'll continue to and we appreciate that we have that mechanism in place.

Thanks very much for the time this morning. All right, guys, take care.

Thank you.

The next question is coming from the line of Scott Group from Wolfe Research. Your line is open. Please go ahead.

Hey, thanks. Good morning, guys. Nice to be back at all with you.

Hi, Scott.

So the positive EBITDA in April, can you comment on whether LTL had positive operating income in April? And do you think LTL will remain profitable in the quarter?

Scott, thank you for your question. That's about the extent of the details I can provide at this moment. We appreciate your understanding. While we haven't finalized the month yet, we believe we will report a positive EBITDA for April, which is promising. Additionally, we expect to end the month in a net cash position, a significant improvement from our previous net debt status. Thanks again, Scott.

I believe it's accurate to say that the positive EBIT will be driven by various segments of our business. However, we have yet to finalize the financials. We have some insights about April, but the final figures are not available yet. We are trying to share what we know at this point.

No, I appreciate that. That's helpful. Can you help me understand the transactional LTL business? I'm struggling a bit because pricing is up 4%, but yields are down in the mid-single digits. Where is this transactional LTL business coming from? Are you taking LTL from another LTL carrier? What are the net implications? Is this good or bad for margin profitability? I'm just a little confused about the differences between transactional LTL and traditional.

I appreciate the question. What's interesting about these shipments is there are opportunities we were receiving from customers who had quoted us before. We now have greater visibility into how we can operate more efficiently. The main factor behind adding these shipments is our empty capacity. We've enhanced our network visibility and obtained better information, which helps us make more informed decisions about these shipments. In some instances, we can decide which lanes to use on specific days to incorporate these shipments into our network. We feel confident in our ability to engage with customers based on their needs, like if they have a transportation management system in place. Regarding profitability, we evaluate these shipments individually based on their profitability merits. We believe this freight is incrementally profitable for us. What sets us apart is our improved visibility that allows us to position these shipments cost-effectively. For example, in the first quarter, our empty miles decreased by 15%, indicating that our strategic decisions related to both published and spot quoted business have been effective. I hope that clarifies things for you.

Yeah. Just to clarify, is this coming from another LTL, do you think? And based on your experience, does this transactional LTL usually remain consistent, allowing for repeat business next year, or is it more uncertain? I just want to…

Certainly, the market isn't experiencing significant growth. I believe any growth would come from various sources rather than just one. We believe that by properly engaging with our customers, we can create a positive experience for them. Over time, as we gain more experience in this area, we expect it will contribute to an increase in our active account base.

Appreciate you being here. Thanks.

The next question is coming from the line of Todd Fowler from KeyBanc Capital Markets. Your line is open. Please go ahead.

Great. Thanks and good morning. And David Humphrey adjusted the stopwatch I guess. Can you guys hear me?

I just hit start. You got…

I wanted to ask David Cobb you made some comments in your prepared remarks, I think we're outside of the 8-K about some headcount reductions. Can you go over, I think you said about 12%? And is that a headcount reduction, or is that a furlough? And then would that cost takeout be in addition to the $15 million to $20 million that you quantified within the 8-K and then the release?

I appreciate the clarifying question. The $15 million to $20 million does not include the operational and cost reductions that will occur at ABF Freight network and system. The 12% represents about 270 fewer road drivers that have been laid off. Additionally, the service center has around a 14% reduction, which equates to approximately 700 employees in our dock and city operations, indicating a significant percentage.

David, are you retaining any benefit costs related to those individuals? Is it more of a furlough, or is it a true layoff where all of the costs would be eliminated?

Right. For us it's 100% of the cost. And to the extent that they have benefits that a planned, a multiemployer plan may provide those are provided by those plans.

Yeah. And that's contractual in nature the contract that we have with the IBT for those employees.

Got it. That helps. And then Judy just on the mix shift maybe into April, it doesn't seem like there was a big increase in weight per shipment even though you've got more truckload weighted freight coming into the network. Can you talk about any changes in characteristic or shipment that you're seeing with your customers? And maybe a sense of what percent of your customers have been considered essential versus non-essential? Any impact on kind of the freight dynamics that you're seeing right now from a network balance standpoint would be helpful.

Yes. One interesting observation as we moved into April, compared to the first quarter, is that we saw an increase in residential shipments. This is partly due to our e-commerce relationships, particularly with customers who operate entirely online. There has been heightened interest in home delivery for items like treadmills and sheds, which has benefited us. We feel optimistic about the impact these shipments have on the company. Over the years, we've refined our understanding of the related costs and pricing. An interesting development has been the flexibility we've gained, such as experiencing relief from tighter appointment windows; many customers are content with curbside delivery instead of home entry. This has positively affected our operations. Regarding the weight per shipment, these residential items tend to be lighter. Since they have influenced our volume in April, we are seeing a corresponding impact on weight per shipment. Additionally, as we enter the second quarter, U-Pack, our household goods moving business, typically involves heavier shipments, but due to the pandemic, not much is moving. This will also likely contribute negatively to weight per shipment as we proceed into the second quarter. I hope this provides some clarity.

Yeah. No, that’s very helpful. Thanks for the time this morning.

Thanks, Todd.

The next question is coming from the line of Jack Atkins from Stephens. Your line is open. Please go ahead.

Hey, good morning, Judy. Hey, David. Hey, David.

Hi, Jack.

Hey, Jack.

Hi, Jack, good morning.

Could you share more insights on what your customers are saying about their plans for May as the economy begins to reopen? Specifically, can you provide details from your service center staff or feedback from customers? Additionally, how should we interpret the 14% tonnage decline in April in relation to customers being shut down? I'm trying to understand how this tonnage decline might improve as the economy recovers, versus what is simply tied to ongoing sluggish economic activity.

We don't have many general comments that would be particularly helpful. We have several anecdotes and stories, but one area where we've noticed some weakness is with the auto manufacturers. They have indicated that several of them will be coming back online in mid-May. This has been a weakness for much of this year, especially in the last five to six weeks for our ground expedite business. However, we've managed to redeploy some resources from that sector into projects with the CDC and other healthcare and public administration initiatives. Overall, we feel more positive than you might expect about our ground expedite team, but the return of auto manufacturers will significantly help. Most of our business decline has stemmed from retailers and manufacturers, and apart from the auto sector, I'm not getting many specifics from manufacturers but hope to soon. On the retail side, the situation seems quite localized, making it challenging to provide generalized comments. I'm glad to hear discussions about reopening, but I unfortunately don't have much detail to share.

No. That's helpful, Judy. And I guess for my follow-up as you think about the $15 million to $20 million in cost that you guys have taken out in the second quarter relative to the first quarter, how should we think about that coming back in over the balance of this year as tonnage as the tonnage declines hopefully begin to moderate? At what point will you start layering on some of those non-union related costs and benefits?

Well, Jack, first of all, I want to clarify that the $15 million to $20 million is a year-over-year comparison. It reflects the reduction compared to the second quarter of 2019. We really need to assess the situation as the business recovers, and we share that optimism. Our expectation is for it to return, but we need to continue evaluating where things are heading. I don't have a specific time frame right now, but I can say that it will be monitored continuously.

The other aspect that David mentioned earlier is the asset-based business. As we see changes there due to layoffs, we have a portion of the workforce that we want to bring back, which gives us a resource to utilize as business levels fluctuate in that area. We need to approach this with caution, and we align with that perspective.

Okay. That makes sense. Thank you.

Thanks.

Jack, thank you very much. We have four more people waiting to ask questions. We’ll reach everyone, and we might go a bit over time, but I want to make sure everyone has the opportunity to speak.

Thank you. The next question is coming from the line of Ken Hoexter from Bank of America. Please go ahead. Your line is open.

Hey. Great. Judy, Dave, and Dave, thanks for getting on the live call. Appreciate it.

Good morning, Ken.

Thank you.

Good morning.

David, I have a few questions about the variability of costs. This aspect isn't typically considered with a unionized carrier, and you've implemented several adjustments. Is there any possibility of making structural changes in light of the volume shift, especially now that you have made reductions in line haul and some office staff at service centers? Do you believe there’s an opportunity to implement the necessary structural changes to maintain our competitive standing?

Ken, that's a great question. It really provides a unique opportunity to reexamine our network design. I think we will take advantage of this chance. We're always reviewing our network to ensure it meets our customer service standards and remains as cost-efficient as possible, but this situation gives us a particularly good reason to do so. I agree that we have a chance to optimize the network even further. We've achieved some solid productivity metrics this quarter, partly due to the software we've implemented and the network optimization we've executed. Continuing to enhance our software and technologies will help us navigate this time effectively.

And then, just a quick follow-up. Judy, you're focused kind of over time in terms of the to move toward non-asset. Any change to that strategy? You like how that's heading as you move into this new environment? Maybe, talk a bit just, given the impact of COVID shifting the business around and your kind of commentary before about the transactional shift within the core?

Well, Ken, great thought and I appreciate the question. One of the things that we've thought about a lot is, when you compare back to the Great Recession, although, there's a lot of differences in the company; one of those that stands out to us is, the logistics company that we are today. And that gives us so much benefit from the standpoint of being able to serve customers, particularly when their supply chains are disrupted. If you look at the increase that we have, I know it's a smaller base, but the managed solutions increase is 55% in terms of revenue growth. And that's a sign of that. That tells you that we, as a logistics company, can step back, work with the customer, really develop the best solution, and it oftentimes is a combination of full load, perhaps utilization of an LTL network for the final delivery. And then, also in this period of unique disruption, the ground expedite and time-critical solutions that we have really, really work well, and they've shown up for us in a number of different instances. And so, we feel great about that. And then, again, we talked earlier about our customers shifting more to e-commerce, those needs that have changed there. We have some good capabilities that we've really, I think, just further strengthened over the years, that really started over 20 years ago with our U-Pack home delivery business, and that's serving us well during this time. And I think that, the sum total of that tells me that we're better positioned regardless of the need or the kind of the difficulty. And I appreciate being in that position. And then also, really appreciate the fact that our asset-based business is performing better in the first quarter and that we've got some good visibility into the costs and adjustments that needed to be made there.

Okay, great. Appreciate the insights. Thanks guys.

Thanks.

Thanks, Ken.

The next question is coming from the line of Jeff Kauffman from Loop Capital Markets. Your line is open. Please go ahead.

Thank you very much.

Hi, Jeff.

Hello, everyone.

Jeff.

Thank you for that very detailed 8-K this morning. That was very, very helpful.

Good.

Just a couple of detailed questions. When you said $100 million in D&A, does that include the $5 million in intangible amortization or $4 million? Is it $115 million, or is it $110 million?

That is just depreciation and amortization on assets. It does not include the software amortization or intangible amortization, that would be that additional $5 million.

Okay. And you gave a little guidance on interest expense, but can I ask you to repeat it, because I don't think that I 100% understood. What should I be thinking about on a run rate interest expense quarterly, with the draw down on some of the credit lines?

Yes. We mentioned that the additional piece amounts to about $120,000 per month, which is the net difference between the interest income and the interest expense related to the higher cash levels. We are focusing on safeguarding that cash, and there's a variation in the rates. I believe we provided an interest figure. David, do you have that available?

David, here we go.

It was $2 million in the quarter versus $1 million in the second quarter of last year. So that's our estimate for the second quarter of 2020, will be at $2 million versus $1 million last year's second quarter.

And that's net of interest income.

That’s right. Yes.

Yes.

That’s right. And then, Jeff, he mentioned $120,000 a month, which is the incremental interest expense on the drawdown.

I got you. Thank you. That was helpful. You gave a number for tonnage in April, you gave a number for Asset-Light revenue per day. Can I ask you to breakup that 17% Asset-Light number and differentiate what FleetNet is doing in April versus the other Asset-Light operations? I'm just trying to get a read of road traffic here.

Yes. That 17% is just our best Asset-Light, excluding FleetNet. We didn’t provide the guidance update on FleetNet.

FleetNet has been decreasing by about 10%. I wanted to mention that, and we can provide you with more details later. The decline is primarily due to roadside events, or the lack thereof, impacting that segment of the business.

Okay. And one last question. Thank you. The spot rate market for truckload has gone down pretty meaningfully during the month of April. Is that changing the attractiveness of any of this fill in freight that you've been using to kind of plug gaps in the network in the last couple of quarters?

We have seen some impact of what you're saying on our BPQ success, so to speak. And again, as we've talked about a couple of times that we just – we evaluate those opportunities. We look at what will attract them. We look at the need that we have in the asset-based network to fill and make the best combination or just decision with all of that information involved. And so it's just – I think of this a little bit more like levers that we can pull, and that full load business is one of those. And so we have that. We've also talked about some of the other things that are going on in the business. We've got the transactional LTL and we – then we have the kind of this increase that we were experiencing with the e-commerce residential delivery business in April. So I think what I step back and see there is it's helpful to have those levers. And to have the greater visibility to be able to see what's going to work best for us. And then I think what's been better than it has is just operational execution and response to that. And all of that seems to be coordinating well at this point.

Okay. Judy, David, thank you and congratulations in a difficult environment.

Thanks a lot, Jeff.

Thank you, Jeff. We've got one more in the queue. And so we'll take our last question. Operator?

Thank you. The next question is coming from the line of Stephanie Benjamin from SunTrust. Your line is open. Please go ahead, ma’am.

Hi, good morning, everybody.

Hi.

Hi, Stephanie.

This is just a quick question really a follow-up. David, I know you walked through a lot of just the productivity improvement and noted that you saw on the asset base side some productivity improvements year-over-year in the first quarter and those continued in April. Is there a way for you to kind of bucket the main categories where you're seeing those improvements? We did call out some software. Maybe just for us just to kind of bucket some of those main improvements just so we can kind of wrap our heads around those. So that would be great. Thank you.

Yes. I think we had a number of things just the team really just pulled together I think and just had a remarkable result combined with the work of yield and kind of management to drive business into the network. But on the asset-based network I mean, I think using that network optimization software that I've alluded to earlier has paid dividends that was developed kind of in 2019. And there are several other projects in the pipeline I think that will help us and continue to see improvements there like dispatch point planning and equipment optimization and some driver utilization software. The other thing is on the – on the dock and street productivity that improves. It's interesting during this time recently I guess in April with the closures and people being shut in. There's less traffic on the road. That does help your street operations somewhat. But and then Judy mentioned earlier, I think around the appointments and the residential deliveries and those are more efficient in this time period as well. But really on the dock in the street just improve the tighter management of labor hours to those levels of business, we're seeing some of our new labor management tools like a new mobile dispatch system that was implemented in late 2019 is also helping us there. So it's kind of a combination of many things I would say. It has contributed to all that.

Well, and then we mentioned earlier the empty miles improvement in load average has been helpful.

Got it. I won’t pick up anymore at this time. I really appreciate it. Thank you.

Thank you, Stephanie.

Thanks a lot, Stephanie. Well, I think that ends our Q&A time and it ends our call. We thank you for joining us this morning and we appreciate your interest in ArcBest. And this concludes our call and thanks for joining us.

That does conclude the conference call for today. We thank you for your participation and ask that you please disconnect your lines.