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EGHT · 8X8 Inc /De/

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$2.08 -0.02 (-0.95%) At close · Aug 14
Market Cap
$300.43M
Shares
144.44M
All earnings calls

Earnings call · FY2026 Q4

8X8 Inc /De/ Q4 FY2026 Earnings Call

8X8 Inc /De/ Q4 FY2026 Earnings Call

Concluded May 19, 2026 Audio replay
May 19, 2026 38:44 29 turns
Period
FY2026 Q4
Runtime
38:44
Sources
4 artifacts

Executive readout · one minute

What matters this quarter

8x8 delivered a record fourth quarter with 5% year-over-year total and service revenue growth to $185.2M and $180.2M, alongside its first GAAP-profitable full fiscal year since 2015, driven by usage-based revenue (CPaaS/APIs/AI/digital) growing more than 70% year-over-year in Q4 and exceeding 50% for the full year.

Usage-based / CPaaS revenue growth 24 Debt reduction and capital allocation 16 AI-driven platform strategy 14 Partnerships and acquisitions 13 Profitability and GAAP earnings 11 Customer wins and competitive takeaways 7

Management tone

Confident

Net tone +68 · low hedging

Grounding quotes
  • “We've delivered four consecutive quarters of year-over-year revenue growth, generated our first gap-profitable full fiscal year since 2015, increased net income and earnings per share, and strengthened our balance sheet.”
  • “Most importantly, I believe this year validated the strategy we've been building towards for several years.”
  • “Usage-based revenue, including CPaaS communications APIs, AI solutions, digital channels, telecom usage, grew more than 70% year-over-year and represented approximately 23% of service revenue, up from 14% a year ago.”
  • “We're operating from a position of strength. We have a clear strategy, which after four quarters of growth, which some of you doubted clearly, is working, solid financial fundamentals, and growing confidence in our ability to compete aggressively in a rapid evolving market.”

Forward guidance

13 guided metrics

Management's latest ranges and targets are included below.

Research coverage

4 live sources

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Revenue · derived Q4 $185.25M +4.6% YoY
Gross margin · derived Q4 63.2% -4.6 pp YoY
Net income · derived Q4 $106,000

Research materials

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Key takeaways

What improved, and what deserves a closer read.

Constructive signals

  • Four consecutive quarters of year-over-year revenue growth, including 5% Q4 total revenue growth to $185.2M and 5% service revenue growth to $180.2M.
  • First GAAP-profitable full fiscal year since 2015, with fiscal 2026 GAAP net income of $1.6M versus a $27.2M loss in fiscal 2025.
  • Q4 usage-based revenue grew more than 70% year-over-year and represented ~23% of service revenue (up from 14% a year ago); full-year usage-based revenue grew more than 50%.
  • Full-year service revenue reached a record $715.3M, up 3% year-over-year, on total revenue of $735.8M.
  • Full-year GAAP operating income rose 25% to $18.9M and non-GAAP net income rose to $57.5M from $48.3M.
  • New platform wins including 8x8 Engage GA, AI Studio with native agentic AI, and support for OpenAI's latest real-time voice model, plus three Q4 tuck-in acquisitions (SynFlow AI, Maven Labs, CallRoute).

Risks & pressure points

  • Q4 GAAP gross margin contracted to 63% from 68% year-over-year; non-GAAP gross margin fell to 64% from 69%.
  • Full-year non-GAAP operating profit declined 4% to $75.1M from $78.4M in fiscal 2025.
  • Full-year cash provided by operating activities decreased to $55.8M from $63.6M in fiscal 2025.
  • Company still carries debt, with ~$40M of debt payback included in the current year plan (including $14.5M in April).
  • Increasing investment in partner recruitment, enablement, onboarding, automation, and deployment tools weighs on near-term spend.

Key moments

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Forward guidance

From the 8-K filed May 19, 2026.

Metric Guided
Non-GAAP gross margin
First Quarter Fiscal 2027 Ending June 30, 2026
63.5% – 64.5%
Non-GAAP operating margin
First Quarter Fiscal 2027 Ending June 30, 2026
8.5% – 9.5%
Non-GAAP net income per share, diluted
First Quarter Fiscal 2027 Ending June 30, 2026
$0.08 – $0.09
Non-GAAP gross margin
Fiscal Year 2027 Ending March 31, 2027
62.5% – 63.5%
Non-GAAP operating margin
Fiscal Year 2027 Ending March 31, 2027
9% – 10%
Non-GAAP net income per share, diluted
Fiscal Year 2027 Ending March 31, 2027
$0.33 – $0.38

Guidance from the call

Stated verbally and extracted from the transcript.

Metric Guided
Gross margin
fiscal Q127
63.5% – 64.5%
Operating margin
fiscal Q127
8.5% – 9.5%
Gross margin
fiscal 2027 full year
62.5% – 63.5%
Operating margin
fiscal 2027 full year
9% – 10%
Cash flow from operations
fiscal 2027 full year
$45M – $52M
Cash interest payments
fiscal Q1
$1.8M
Principal payments on the term loan
fiscal 2027
$39.5M
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