Good day, and welcome to the EVERTEC, Incorporated First Quarter 2021 Earnings Conference Call. All participants will be in a listen-only mode. After today’s presentation, there will be an opportunity to ask questions. Please note, this event is being recorded. I would now like to turn the conference over to Ms. Kay Sharpton, Vice President of Investor Relations. Please go ahead.

Thank you and good afternoon. With me today are Mac Schuessler, our President and Chief Executive Officer; and Joaquin Castrillo, our Chief Financial Officer. Before we begin, I'd like to remind everyone that this call may contain forward-looking statements and should be considered in conjunction with cautionary statements contained in our earnings release and the company's most recent periodic SEC report. During today's call, management will provide certain information that will constitute non-GAAP financial measures under SEC rules, such as adjusted EBITDA, adjusted net income, and adjusted earnings per common share. Reconciliations to GAAP measures and certain additional information are also included in today's earnings release and related supplemental slides, which are available in the Investor Relations section of our company website at www.evertecinc.com. I'll now hand the call over to Mac.

Thanks, Kay, and good afternoon, everyone. We achieved strong results in the first quarter driven by consumer demand as we lapped the one-year anniversary of the pandemic as well as benefited from the impact of new business contracts in Latin America. Given the Q1 results, the passage of the new stimulus bill, as well as our execution on our share repurchase program, we are raising our expectations for 2021, and Joaquin will provide further details. Beginning on Slide 4. Total revenue was $140 million for the first quarter, an increase of 14% compared to 2020. Adjusted EBITDA was $69 million, an increase of 22% as compared to the prior year, and adjusted earnings per share was $0.62, an increase of 35%. We generated significant operating cash flow during the quarter of $35 million, and we returned approximately $80 million to our shareholders through dividends and execution of share repurchases. Additionally, our liquidity remains strong at $273 million as of March 31. Moving on to our update on Slide 5 for Puerto Rico. We continue to see significant transaction revenue growth as a result of the federal stimulus programs and increased consumer demand. For example, merchant revenue growth in January and February was low double-digits and then surged in March to over 46% growth as we lapped the COVID-19 lockdown last year, for a total quarterly revenue growth of 23%. We also continue to benefit from growth in our digital payment channels related to the ATH network. Our ATH Movil and ATH Movil Business delivered 160% revenue growth. Further, we are encouraged by the adoption rate of QR codes by both consumers and businesses. We have expanded the contactless functionality to almost 4,000 or approximately 13% of our merchants and have added QR code payment functionality to pay-at-the-table restaurants. Additionally, toward the end of the quarter, we were pleased to extend and expand our relationship with FirstBank, driven by the recent consolidation of FirstBank and Santander. We extended our existing agreement, which was previously through 2025, an additional five years to 2030 and expanded the relationship to include the new merchant contract previously part of Santander. Regarding other recent contracts, we are leveraging our printing capacity and signed one of the largest printing contracts in the company's history. The contract is anticipated to benefit our Business Solutions segment in the back half of 2021 and is a testament to our ability to grow on the island. Another recent change in the Business Solutions segment is the sale of Ticketpop, an electronic ticket processing system, which represented a small portion of our revenues. We did not see this business as a core competency, and this transaction closed in April. As we consider the ecosystem in Puerto Rico, the vaccination efforts continued to progress, and the government expects to have 70% of the population with both doses by the end of the summer. The COVID cases have spiked up after spring break, bringing back some lower-capacity modes and other measures, but nothing close to a lockdown. From a macroeconomic perspective, we expect to continue benefiting from the recent package of new stimulus support as well as expanding EBT benefits that will run through mid-year. We are also encouraged by the recently announced release of over $900 million in federal funds for the school system and the release of $8.2 billion in hurricane recovery-related funds, which will contribute to the long-term recovery and mitigate future disaster risks. Turning to Latin America on Slide 6. Regarding the environment, we continue to see different responses to the COVID-19 pandemic and varying levels of restrictions, reopening, and vaccine levels. Chile, for example, is third in the world for the percentage of vaccinated population. However, they are still seeing a significant rise in new cases. While we remain cautious about the outlook throughout the region given the continuing uncertainties surrounding the virus, we were pleased to have driven double-digit revenue growth in the first quarter as a result of the newly implemented payment solutions in Chile. Santander has launched a significant marketing campaign and has already signed over 10,000 merchants, which is halfway to their annual goal in 2021 of 20,000 merchants. Mercado Libre has also been strong in their debit card issuing in Mexico, which we will benefit from as those cards begin to be used. We're also pleased with the expansion of our PlacetoPay e-commerce gateway and have more than 1,800 active merchants on the platform and anticipate further growth throughout the region. Lastly, I want to comment on our recently announced management changes and a couple of noteworthy items in our proxy, annual report, and ESG summary. We are pleased to add Diego Viglianco as Chief Operating Officer and to name Phil Steurer as Chief Strategy Officer. Phil has been with us since 2012 and is currently serving as our Chief Operating Officer. Shifting him to our Chief Strategy Officer will help us drive alignment of product strategy and customer acumen. Diego has a wealth of experience in Latin American payments, as well as strong technical expertise, and we're delighted to add him to the team. We believe these changes in our leadership will further strengthen EVERTEC as we focus on future opportunities. Additionally, this year in our proxy, we have nominated a new Board member, Kelly Barrett. With her addition, we will increase our Board gender diversity to over 20%. We have continued to advance our focus on ESG and remain attuned to supporting our employees, our clients, and the communities that we do business in. We are proud of our progress on these essential areas of corporate citizenship and hope you will review our recent annual report and 2021 ESG tear sheet on our website. With that, I will now turn the call over to Joaquin.

Thank you, Mac, and good afternoon, everyone. Turning to Slide 8, you will see the consolidated first quarter results for EVERTEC. Total revenue for the first quarter was $139.5 million, up 14% compared to the prior year of $121.9 million COVID-impacted results. Current quarter results reflected strong consumer demand positively impacting all our transactional revenue in Puerto Rico, while also benefiting from our double-digit growth in Lat Am driven by our recent implementations. Additionally, we benefited from onetime revenue related to hardware and software sales in the Dominican Republic of approximately $1 million. Adjusted EBITDA for the quarter was $68.9 million, an increase of 22% from $56.3 million in the prior year. Adjusted EBITDA margin was 49.4%, and this represents a 320 basis point increase compared to the prior year. The increase in margin primarily reflects the higher payment revenue in both Puerto Rico and Latin America while also controlling costs. Adjusted net income for the quarter was $45 million, an increase of 34% as compared to the prior year, primarily reflecting the higher adjusted EBITDA and lower cash interest expense. This was partially offset by increased operating depreciation and amortization driven by capital expenditures in the prior year as was key projects that went into production last year. Our adjusted effective tax rate in the quarter was 14.7%, reflecting some discrete tax items that impacted the quarter. And we now expect our tax rate for the full year to range from 13% to 14%, depending on the mix of business. Adjusted EPS was $0.62 for the quarter, an increase of 35% compared to the prior year. Moving on to Slide 9. I'll now cover our segment results, starting with Merchant Acquiring. In the first quarter, Merchant Acquiring net revenue increased 23% year-over-year to approximately $30.9 million driven by the impact of increased sales volume. Results benefited from higher sales volume, as well as higher spread, in part driven by a higher average ticket, which was up 15%. March results contributed almost 60% of the year-over-year revenue increase as we lapped the full lockdown during the last two weeks of March last year. The results also benefited from new stimulus, such as the $600 approved toward the end of the prior year that was distributed in Puerto Rico starting in February, as well as positive impact from increased EBT funds that began to be distributed in March and that will run throughout the second quarter. We also benefited from a mix shift to higher-margin businesses, such as restaurants and retail, as well as some continued card mix shift from credit to debit and from international to local cards. Lastly, we also benefited from the expanded relationship with FirstBank for a portion of the month of March. Adjusted EBITDA for the segment was $15.5 million, up 38%. Adjusted EBITDA margin was 50.3%, up approximately 540 basis points compared to last year, reflecting the impact of the higher average ticket and higher spreads as we continue to drive higher revenues with fewer transactions. On Slide 10, you will see the results for the Payment Services, Puerto Rico, and the Caribbean segment. Revenue for the segment in the first quarter was $36.3 million, up approximately 21%, with a similar monthly pattern to the merchant segment in the first two months of the quarter and then over 33% growth in March compared to last year. The revenue growth was primarily due to higher ATH Movil and ATH Movil Business transactions, contributing an incremental $2.5 million in the quarter, largely driven by ATH Movil Business. We also saw growth in POS transactions, which was the first positive quarter since the pandemic started and was driven by the month of March when compared to the prior year, which was negatively impacted by the lockdown. Additionally, we benefited from intersegment revenue for transactional processing and risk monitoring in Puerto Rico for Latin America. Adjusted EBITDA for the segment was $20.8 million, up 29% as compared to last year. Adjusted EBITDA margin was 57.4%, up 360 basis points as compared to last year, primarily due to higher revenue and the impact from the pandemic on last year's margin, given the negative impact to revenues in a segment with a high percentage of fixed costs. On Slide 11, you will see the results for our Payment Services Lat Am segment. Revenue for the segment in the first quarter was $25 million, up approximately 16% compared to last year. This increase was driven by implementation such as Santander Chile, as well as increased revenue from PlacetoPay. Adjusted EBITDA for the segment was $10 million, and adjusted EBITDA margin was 40.1%, up approximately 200 basis points as compared to last year, driven by higher revenue and the benefit of balance sheet remeasurement in nonfunctional currencies of approximately $0.2 million. This Lat Am margin is currently benefiting from established minimums in the Santander contract with low transaction levels. We would expect margins to move toward mid- to high 30s as transactions increase over time. On Slide 12, you will find the results for the Business Solutions segment. Business Solutions revenue for the first quarter was up approximately 8% to $60.6 million. The revenue increase in the quarter benefited from approximately $1 million in onetime revenue for hardware and software sales in the Dominican Republic. We are also benefiting from the shift to digital channels as the higher volume of online users continues to drive growth over the prior year, as well as an increase in service volumes. Additionally, we benefited from new services that began in 2020 for Popular and the Department of Education. For the quarter, adjusted EBITDA was $29.6 million, and adjusted EBITDA margin was 48.9%, down approximately 20 basis points as compared to last year. The adjusted EBITDA margin decrease was primarily driven by the mix of revenue, which included lower-margin hardware and software sales, as well as costs related to the new services. Moving on to Slide 13, you will see a summary of Corporate and Other. Our first quarter adjusted EBITDA was a negative $7.1 million, an increase of 5% compared to the prior year. Our adjusted EBITDA as a percentage of total revenue was 5.1%, unfavorable by approximately 50 basis points as compared to the prior year. Moving on to our cash flow overview on Slide 14. Our beginning cash balance was approximately $221 million, including restricted cash of approximately $18 million. Net cash provided by operating activities was approximately $35 million, nearly $1 million increase compared to the prior year. Capital expenditures were approximately $17 million, in part driven by higher obsolescence spend as we accelerate some projects as well as continuous focus on innovation. Regarding capital expenditures for the full year, we now anticipate approximately $50 million to $55 million of CapEx. We also recorded approximately $15 million for the extension and expansion of our relationship with FirstBank, including the acquisition of the merchant contracts. We also purchased debt securities in the amount of $3 million in response to a new regulatory requirement in Costa Rica directly related to our settlement services in the country, which requires we provide these securities as collateral through the Central Bank. We paid approximately $21 million in long-term debt payments, which included approximately $17 million related to an excess cash flow feature in our credit agreement. We also paid $9 million in withholding taxes on share-based compensation and $1 million of other debt paydowns, which resulted in a total net debt decrease of approximately $31 million. We paid cash dividends of $4 million and repurchased approximately 383,000 shares of common stock at an average price of $37.26 for a total of approximately $14 million. We have approximately $86 million available for future use under the company's share repurchase program. Lastly, we had approximately $3 million of benefit on cash in foreign currency, resulting in our ending cash balance as of March 31 of $175 million. This included approximately $19 million of restricted cash. Additionally, we recently announced another $0.05 dividend to be paid on June 4, 2021, to shareholders of record of May 3, 2021. Moving on to Slide 15, you will find a summary of our debt as of March 31, 2021. Our quarter-ending net debt position was approximately $323 million, comprised of approximately $156 million of unrestricted cash and approximately $479 million of total short-term borrowings and long-term debt. Our weighted average interest rate was 4.5%. Our net debt to trailing 12-month adjusted EBITDA was approximately 1.7 times. As of March 31, total liquidity was approximately $273 million. This balance excludes restricted cash and includes the available borrowing capacity under our revolver. Moving to Slide 16, I will now provide you with an update on our 2021 outlook as well as some comments on Q2. Given our Q1 results and additional visibility, we now expect revenue to be in the range of $543 million to $552 million, representing growth of 6% to 8%. Our adjusted earnings per share outlook of $2.25 to $2.32 represents a range of 9% to 12% as compared to the adjusted earnings per share in 2020 of $2.07. On a GAAP basis, earnings per share is anticipated to be between $1.70 to $1.77. We had a strong Q1 and expect to see a similar level of revenue in Q2 given the tailwinds from stimulus programs. The benefits from the new contract that Mac mentioned were already considered in the guidance range, as we previously provided. Regarding the second half of the year, we continue to anticipate revenues to be flat to down given the strong performance in last year's second half, driven by high levels of stimulus funds, as well as benefits from COVID-related services and the impact of onetime revenues, such as the Department of Education project and other projects that we completed in the prior year. We now believe adjusted EBITDA margins will be in a range of 47% to 47.5%. We continue to expect some headwinds from the normalization of the average ticket and the high-margin benefit of the Department of Education contract last year, as well as a negative impact from foreign currency remeasurement, which was favorable by over $4 million in the second half of last year. As I mentioned previously, our non-GAAP effective tax rate was higher in Q1. We now anticipate the full-year rate to be in a range of 13% to 14% based on the mix of business and net discrete tax items that impacted Q1. This guidance also includes the benefit of the share repurchases in Q1. One other item of note related to our quarter that I want to make you aware of: in addition to filing our 10-Q, we will also be filing a shelf registration or S-3 that relates to Popular's shares of EVERTEC. While we don't have any knowledge of Popular's intent to sell EVERTEC shares at this time, this is a required filing on our stockholder agreement with Popular. In summary, we are excited about the impressive results in Q1, which led us to raise our guidance, and we are on track with our plans for 2021. We look forward to hopefully seeing you in person at our upcoming conferences later in the year. Finally, I want to share with you the news that Kay is retiring from EVERTEC next month. I've been working closely with Kay over the past six years and can attest to the significant contributions Kay has brought to this leadership team, which go well beyond Investor Relations. I am a huge fan of Kay and everything she does and will miss her dearly. Thank you for everything, Kay, and the best of luck in this new chapter.

Absolutely. When I arrived at EVERTEC over six years ago, the first person I called was Kay. We worked together at Global Payments, so I knew her intelligence, experience, integrity, and relationship skills well. Since arriving, Kay has been an instrumental part of the leadership team. She has provided insight and advised beyond her areas of responsibility, and everyone here has become better because of her. Although Kay is leaving her official role, she has given me permission to call her for business advice once in a while. And beyond that, I know we will keep in touch because we are friends. Kay, I want to thank you for everything, and I know you'd like to say a few words as well.

Thanks, Mac and Joaquin, for those kind words. I've had six interesting, challenging, and satisfying years at EVERTEC. Mac, what I've appreciated at EVERTEC has been the culture you've established, one that allowed me to have a voice. I always felt heard and valued. To the investors and analysts I've spoken with over the years, thank you for the hard questions. I appreciate your interest in looking beyond the numbers and seeing the exciting potential. And to my support team at ICR, I'm confident you'll give EVERTEC the same level of excellence that you've given me over the past six years. To my colleagues, thank you for sharing the warmth of Puerto Rico with me despite my language shortcomings. You provided me with an opportunity to grow, to learn, and to appreciate this beautiful island. It is with mixed feelings that I'm leaving, but I look forward to a new chapter in my life. I wish you well and many successes ahead. Okay, operator, I think we're ready. Open the line for questions.

And the first question will come from Bob Napoli with William Blair. Your line is open, Mr. Napoli.

Hello, can you hear me? I'm sorry.

We can hear you now, Bob.

Okay. Sorry. That's my phone probably. Sorry, I was choked up from Kay's speech there. It's been great working with you, Kay. It's – and I wish you the very best. So Joaquin, the revenue growth in the back half of the year, I think you said that the revenue would be down year-over-year in the back half. I know you have a really tough comp in the third quarter, but fourth quarter if you look at the...

Actually, Bob, we said flat to down. So depending on kind of the range, right, that we gave. Well, yes, go ahead.

Okay. Now it just seems like as you get to the fourth quarter, with all the good things that are going on here, it seems like you should have pretty solid growth if you look at the fourth quarter versus 2019. But it just seems like – I mean you guys are known for being conservative. And how – what was the onetime gain, I guess, in the third quarter? How much was that? Or...

Sure. So I'll give you a little bit of color, Bob. In the third quarter of last year, we had the Department of Education, and that was approximately $4 million. So that was big on the top line. But if you remember, we also recognized that net. So from a perspective of margin, it was also a very good – a big contribution to our EBITDA margin for that quarter. And yes, I mean, look, if we look at kind of the cadence of what we saw last year, the quarter after stimulus was disbursed, we did see some slowdowns. In this case and as we said in the script, some of the stimulus started to flow in the month of March. We're obviously still expecting a strong Q2. But as we kind of start moving away from that stimulus, we're trending in a similar way to what we saw in Q4, where there is a slowdown. As we get into Q4, obviously, there's still some uncertainty, and we're taking that into consideration as part of the guidance as well.

Okay. I appreciate your conservative guidance, as you've done historically. But Mac, I think just a question on the – I mean the strong growth that you're showing right now, Puerto Rico has always been, in Latin America, a very heavy cash market. Do you think this has changed? And I mean, is there – can you give a mix like of online spend or the mix of cash? Or just any thoughts on whether the secular growth has permanently shifted to the use of more electronic payments in your markets?

Yes. So Bob, we talked about that a little bit on the last call. I don't have the statistics in front of me, but it was about 50% was still cash. So we still think there's a big opportunity. We've seen a continued conversion, particularly with the pandemic, to digital forms of payments. That's why we've seen so much growth in the QR codes. So we still, as we said on the last call, have a lot of opportunities still in Puerto Rico. We're very well positioned with the relationship with Popular, with the extension of the relationship with FirstBank, and with the new technology that we're deploying with ATH. If you look at Latin America, now that those markets are opening like Chile, as well as the relationship we now have with Mercado Libre and then we're rolling out PlacetoPay in Central America in both Costa Rica and now Panama as well, we think we're going to get an ability to capture some of that transfer from cash to electronics in Latin America as well. So we think that’s a big trend for the entire region, including Puerto Rico.

And just last question. The new contracts, can you give any color on the revenue associated with – the FirstBank expansion sounds pretty attractive and then the Chile product and some of the other – just any commentary on the new products and what it's going to mean for the business.

Well, I'll give you – so on FirstBank, what we've done is FirstBank acquired Santander. And so we've consolidated that business under the FirstBank relationship and then extended that relationship until the end of 2030 – or until 2030 as it relates to the merchant business. On the new products, PlacetoPay, like I said earlier, we've now rolled out in Costa Rica. We've added merchants there. We've rolled it out in Panama. And then you mentioned Santander and Santander Chile. Specifically, the bank has publicly stated they've already reached half of their goal within the first month or two of going into production. So we're pretty optimistic about that as well. I will tell you, EVERTEC, within the region, is known for being one of the fintech companies that’s solely focused on Latin America and now has the success stories, Rolodex, and credentials to get us into more meetings and more opportunities.

Thank you, appreciate it.

Thanks, Bob.

The next question will come from Korey Marcello with Deutsche Bank. Please go ahead.

Hey guys, Congrats on the quarter. Thanks for taking my question. I just wanted to touch – you guys mentioned, obviously, the stimulus benefits and how the growth rates have typically kind of moderated a bit as you've moved away from that stimulus. Is there any kind of sense that you can give us on how the volumes kind of trended in April? Have those started to die off a little bit? I'm just trying to triangulate how you get to the second quarter revenue growth that's kind of being flat even though the comps are a little bit easier. Thanks.

I mean, I think what we said flat was similar to Q1, not necessarily similar to the prior year, right? We do have a...

Right. That's what I meant, yes, similar to Q1.

Well, I mean, when we go into April, we have seen strong kind of volume growth in April, similar to what we saw toward March. And I think when we talk about kind of moving away from the stimulus, we're talking about more of the second half of the year. And actually, to expand a little bit more on some of the assumptions there, look, we saw very high average tickets last year even in Q2 and going into Q3 driven due to the lockdown and people having only certain places to shop and these big kind of grocery purchases for purposes of the shelter-in-place, which we're not necessarily seeing when we see the average ticket under spread now in 2021. So even though we're still seeing very high spend, very high sales volume, those are some of the puts and takes that we're also taking into consideration as we start to kind of look at the second half of the year and the fact that we're not necessarily at the same level of average ticket spread and also the mix shift between credit and debit starting to normalize.

Got it. That makes sense. Any update on Business Solutions? I know you guys gave sort of the first half, second half being negative. That was the guidance kind of last quarter. Just given that new printing contract, is there any change to the Business Solutions guidance from that contract?

So Korey, that contract we had already considered as part of our guidance. Again, the Department of Education contract that impacted us positively in Q3 is a big driver of that kind of guide to negative – or to flat in the second half. I would say that in addition to that, as it relates to Business Solutions, specifically, we also benefited from some of the COVID-related services that we provided both to the government and to some of our financial institutional clients that related to, in the case of the government, printing checks, supporting their technology of unemployment platforms, and in the case of some of our financial institutions, continuing to support the kind of remote work environment. And again, those are some projects that were onetime in nature or that because they're related to COVID or to the relief package that we saw last year won't necessarily recur from a growth perspective in 2021.

Got it. Just maybe a quick clarification. You mentioned on Lat Am, the margins. I know there's some margin headwinds there just from moving to more processing. But you mentioned they would move from about – toward the mid- to high 30s. Over what time frame was that? I was just trying to clarify that.

So look, at this point, right, and to give some more clarity on what we meant, today, we're seeing the revenue from Santander, which as we've stated in the past, has some minimums, and that is one of the things we love about this contract. But obviously, as we start to drive more transactions to the platform and start to see more costs, to the extent that Santander is still below those minimums, that will put some pressure on that margin. Having said that, we've done some other wins here that are related to processing like Mercado Libre, like Banamex, that over time will offset some of that pressure. We would still expect to see that margin kind of come down a little bit to the mid- to high 30s. In terms of time frame, I don't know if we have a specific time frame that we can give you. We're definitely happy to see Santander continuing to push transactions above their expectations. I think that's good for them. It's very good for us. But we'll continue to monitor how that impacts the margin.

Very clear, Thank you very much.

The next question will come from Vasu Govil with KBW. Please go ahead.

Hi, thanks for getting my question. I also definitely want to extend my good wishes to Kay. It's been great working with you. I guess my first question, as you think about like the impact that we've had from COVID, do you think that we're kind of – COVID is kind of behind us and business has mostly normalized as you think about active merchants or sort of the impact on tourism, the ATM business? Can you kind of help frame if we are still seeing some of the businesses being impacted or if that's pretty much behind us at this point?

So I'll take a shot and then, Joaquin, you – I mean, Vasu, there's definitely – we're back to some level of normality. We do have a lot of tourists now in Puerto Rico. Restaurants are open. But there's still a lot of places that are at lower capacity. Restaurants are at lower capacity, movie theaters, cinema. So we haven't gone back to 100% of where we were. So I would say there's still opportunity for the economy to continue to be stimulated. And there's also still a lot of money to come in from the hurricane relief that has yet to come in. That being said, we don't know what the future holds as far as new variants, anything like that. And I think no one can predict those things. But we are definitely back to a much more closer state of normality. But even schools, I mean, my son is still doing school from home. So we're much closer to being back to normality, but there's still a little bit of a way to go.

Got it. And just, I guess, a follow-up on that, Mac, as you think about the macro environment, to your point, the stimulus funding and now the financial aid coming into Puerto Rico, I think the outlook probably looks a lot better than it has in the past. So is that giving you more confidence to be able to have a longer-term view of what the growth profile of the business could look like? Because I know historically, there's just been too much uncertainty on the macro front.

Yes. So I think it gives us more certainty for Puerto Rico. I don't know that we will give long-term guidance. I think we will continue to give annual guidance. But I do think the relief money you've seen come in from COVID, the relief money you've seen come in from the hurricane, which is just beginning, and then if we see more infrastructure spending from the new administration, that's definitely going to benefit Puerto Rico and benefit us, on top of the fact we're still 50% cash. So I think you've got some pretty good dimensions of how Puerto Rico will operate over the next couple of years. But I don't think that we'll give long-term guidance.

Understood. And just one last one, if I may. Just on the M&A environment, if you could talk a little bit about what the M&A pipeline looks like, what kind of assets you're looking at. And congratulations to Diego and Phil for their new roles, but if you could expand a little bit on what – where you expect Phil to focus on, etc.

Yes. So I mean, first, we are excited about adding Diego to the team. I mean he's had a senior leadership job at Prisma Mexico. He was one of the top guys at Prisma, and then he was the CEO of a real-time payments company in Argentina that was owned by the local banks. He also worked at Mastercard. He's moving to Puerto Rico, and he's – of course, he's fluent in Spanish. So we think he'll be a great addition to the team. Phil is actually going to work and help me and the team on strategy and also customer excellence to make sure that we're measuring customer excellence well, making sure that we're measuring the velocity of our product adoption, and then helping us continue to map out our plans for further growth. When you're asking about M&A, I mean, it continues to be something we're very focused on. The deals have not – the type of deals we see have not dramatically changed. And what we've seen since I've been here is the valuations have probably gone up a little bit and people's expectations just given where in the world it is and where the technology space is, but it still is important to us. And it's a significant reason; the assets that we've purchased, like PlacetoPay, are one of the reasons we're winning business. And then PayGroup is the sole reason we won Santander Chile and Mercado Libre as well. So we've been pleased with those.

Great. That's great color. Thanks very much.

Thanks, Vasu.

The next question will come from Jamie Friedman with Susquehanna. Please go ahead.

Kay, let me echo the congratulations. This is a great way to go out. Good numbers here. Mac, my first question is for you. In your prepared remarks, Mac, you had mentioned, I thought the – it was either the number of cards or transactions or accounts on file. You had some operating metric relative to Santander Chile. You were going kind of quick there though. Could you say that part again?

Sure. So – and typically, we don't give this level of detail out for customers, but they've publicly given it out in their market. So this is publicly available information. They have – their target for the year was 20,000 merchants. Within a month or two of rolling out the product, they already have 10,000 merchants. So they're incredibly happy with the pace of the – of their sales efforts. So that was the statistic we gave. Then I also gave a statistic of 1,800 merchants we now have up on PlacetoPay, which is our e-commerce gateway. That was originally in Colombia and Ecuador, and now we've rolled it out in Panama, in Costa Rica, and we're looking to localize it in Puerto Rico as well.

Great. That sounds really positive. Joaquin, you had mentioned a shareholder agreement with BPOP that you're going to file, I guess, soon or you already did. What I don't – I'm embarrassed to say, I don't remember that in the past. It might just be me. Or is that something that is actually incremental?

No, Jamie. So let me give you a little bit of context. So within our shareholder agreement, we are obligated to file this registration statement as a consequence of being a well-known seasoned issuer. If you look back a couple of weeks, we filed a 10-K/A, where we actually checked the box as a well-known seasoned issuer. And this filing is in accordance with the shareholder agreement requirement because of being a well-known seasoned issuer. But to be clear, we're not aware of any intent by the bank to sell shares or anything at this point.

Is that something that you do every year? Or is that different?

No. So I mean, the shareholder agreement has several registration rights that are available to the bank. In this case, this is an automatic type of requirement that comes in when you are a well-known seasoned issuer. Given that we are a well-known seasoned issuer, we are obviously going to comply with the shareholder agreement and file the registration statement.

Jamie, it's a three-year filing, by the way.

Okay. So like, if I look back three years ago, I would have seen something similar, Kay?

No, no, no. So to be clear...

No.

Jamie, this is the first time we're filing it. The 10-K/A is the first time that we have checked the box as a well-known seasoned issuer. And because – again, because we are a well-known seasoned issuer, the shareholder agreement has a requirement of an automatic registration statement because of that, so this is the first time that we are kind of doing this automatic registration.

Okay. All right. I’ll jump back in the queue. Really good numbers. Congratulations.

Thanks, Jamie.

The next question will come from John Davis with Raymond James. Please go ahead.

Thanks. Good afternoon, guys. And Kay, I'll add my congratulations. No more earnings season. Must be nice. So Mac, maybe I'll just start, piggyback off of one of the earlier questions about M&A. But more from a leverage perspective, I think the balance sheet is in the best shape you guys have had it as a public company. And as you continue to grow, that leverage will still go down. So how do you think about normalized leverage? Obviously, you want to keep some dry powder for M&A, but there was a reason to keep the balance sheet levered on a few times. Just kind of thoughts on where you are about this business on a normalized basis.

Yes. So I mean, going into the pandemic, I think, like everyone, we were very, very conservative about making sure we understood how the change in the business environment was going to impact our business. As you saw, we bought stock in the quarter, which had been a while since we have done that. And so we are very focused on capital allocation. We know that we have sort of the powder to do additional things, whether it's buy back stock, whether to do M&A. And so we see that as a great position to be in. But like I said earlier, we are looking at M&A. We do have the repurchase program. So we will continue to figure out what's the best use of capital.

Okay. And just remind us how much is left on that now, on the buyback?

About $86 million.

$86 million.

In late December, John, we approved $100 million through the end of 2023. We purchased about $14 million in the first quarter. So we have about $86 million still to go.

Okay. Great. And then, Mac, I didn't know you guys have been giving some periodic ATH Movil updates. Just curious where that stands today, whether it's users, transactions. I think you had some comments in the deck that it remains strong. But just curious if there are any stats out there that you'd give us from a user base for transactions. Have you seen that tail off at all now that we're starting to reopen? Or does that remain strong?

Yes. We don't have any statistics for the call today. We did say that ATH Movil and ATH Movil Business had 160% revenue growth, right? So pretty strong growth for the quarter. And that is mostly new business, right? So those are new transactions. But then also, on top of that, as we've talked about, ATH Movil is capturing new transaction types, person-to-person, small businesses that didn't accept cards, like food trucks. But it is also helping us strengthen our relationship with our existing merchants because you can now use it in the biggest supermarkets, and the fast food chains, where typically we would have had this on a piece of plastic, now we're getting those on the QR codes. So we now have 4,000 merchants out, which is about 13% of our merchant banks is now accepting the ATH Movil QR code. So significant growth on both fronts, those that are actually driving incremental revenue and those that are actually driving increased brand awareness and increased stickiness with our merchants.

Okay. Great. And then I do want to follow up, you mentioned earlier that you're finally just four years later, 3.5 years later, starting to see some of the hurricane relief money hit the island. Just curious, I think it's $8.2 billion of HUD. How should we think about that? Or what's your best guess of how that flows through? I know it's probably a little bit fuzzy, to say the least, at this point. And then remind us what else is out there. And then maybe just a bigger picture, how do you guys see the new administration from a Puerto Rico standpoint? There's some things that are – do you see positively for the island with the Biden White House? Just curious if there are any bigger picture thoughts on the new White House.

John, so this is Joaquin. I mean, look, the $8.2 billion, to be clear, is positive. And – but what's happening is that a lot of the kind of strings that were attached to a lot of these funds are getting streamlined. The obstacles to approval are also getting removed. So the path to actually getting these through to impact the economy is a little bit clearer. But there is still a process in place, right? I mean, this $8.2 billion – and there's been a lot of kind of articles around it. It still needs to go through a process of bidding and awarding contracts. So look, I think, and we've said in the past, unfortunately, this is a story that has come all the way from after the hurricane. We're encouraged by the fact that this is going on, and we feel that we're going to see this now start to hit the economy, but there's still somewhat of a lag between now and when we will actually see that hit. In terms of what else is there, I mean, this is – the $8.2 billion is related to HUD. There are still other agencies that are in kind of the same process of distributing funds. The local government has been very proactive in how they're working with the federal government. I think the federal government has been saying the right things, and with the actions on this $8.2 billion, they are doing some right things that we want to see. But now we need to see some execution also from the Puerto Rico government to actually get their hands on this funding and move quickly to actually impact the economy.

Okay. And then, Mac, any bigger picture on what the new White House means for Puerto Rico more broadly, if anything?

I mean, look, I would know probably not a lot better than you guys. But by reading what you read in the press and the plans I think that this administration has, I mean they seem to be pro-social programs, which, by the way, we have a lot of in Puerto Rico. So continuing to support those could be positive. I think to Joaquin's point, the ability to access the hurricane funds seems like this administration may help us do that more quickly. But I mean, that's sort of speculation. But I do think that this administration, from a big picture, could benefit our business.

Okay, all right. Thanks guys.

The next question will come from James Faucette with Morgan Stanley. Please go ahead.

Hey, thank you very much. Like everybody else, just extend my thanks and best wishes to Kay as she moves on. And thanks for all your input and time over the years. I wanted to ask a couple of follow-up questions. First, you highlighted that tourism is coming back, but there's still some more to go there. But also, like normal day-to-day life is also returning. Any characterization you could give us of like how much tourism has recovered? Are we back to kind of 70% to 80% of the – what you would suspect is tourist-related spend? Or just any metrics around that versus day-to-day? Just trying to gauge where you guys are seeing benefit right now.

Sure, James. Look, we can actually point you to some websites after this that can help kind of clear up some of the numbers. But the inbound flights have definitely come back. When we compare against the prior year, we're still definitely below what a normal kind of month or period looks like for Puerto Rico in terms of inbound travel pre-pandemic, but flights and tourism is definitely on the rise. When we look at hotel occupancy, some of the numbers have a lag, but the expectation I think is that those are between 60% to 70% of where they were pre-pandemic, which compared to where we were during lockdown, which went down to almost 90% of what usually is, right? It's been an improvement. So look, there are still in Puerto Rico, unfortunately, some rises in cases. And the government continues to look for different ways in which to mitigate these rises, including putting some restrictions on inbound travel now very recently. That could have an effect on these trends that we've been seeing the past few weeks. So again, something that we need to monitor. As Mac said before, we don't have real control over variants or how the cases continue to move, but certainly encouraging to see those numbers start to improve.

And James, think about it, I mean some of the core sectors like supermarket, fast food, those were pretty resilient during the entire pandemic, right? People had to still put food on their tables. But people going back to the office, consuming fuel, so that – our spending in certain categories as people reactivate, get back to work, and go back to restaurants. So that supply chain improves. That's where we're slowly – I mean it's not back to 100%. Like I said, even the schools are – not all the schools are back. And tourism, as an aside, isn't a huge piece of our business or even the Puerto Rican economy. But that was sort of my example of things are coming back, but there's still a bit of a way to go. But...

Got it. Got it. That's really helpful, guys. And then Mac, just following up on your M&A commentary, you said that there are a few things that you're looking at, but also acknowledge that kind of prices or valuations and expectations there maybe have risen. I guess the last thing to finish out the equation, at least in my mind, is how has your willingness to pay up or pay for acquisitions changed at all? I mean, has that risen along with what people are asking for? Or do you still think there are deals that should and could be had? Just trying to get a sense of how you're thinking about that final piece, which is your thought process.

Yes. So look, I mean we've bought several things since I've been here. And some have been at very low multiples; some have been at higher multiples given for that state of time. So we still look at opportunities frequently. And so we definitely wouldn't overpay for any asset, but I mean we still are constantly looking. Most of the stuff we've bought is small. We've been able to tuck it in, integrate it into our business, and then grow organically well. In some of these countries, James, the things that may be for sale are monopolies or duopolies. Some of those may have fundamental problems because they may lose customers over time. So it's – we continue to look at M&A. We have the balance sheet to buy something if we find it attractive, and we'll continue to try and make the right decisions.

Great. Thanks to all of you once again.

Thanks.

Thank you.

This concludes the question-and-answer session. I would like to turn the conference back over to Mac Schuessler for any closing remarks. Please go ahead, sir.

Thank you. Again, thank you for joining the call. And I just want to, again, thank Kay for all of her hard work and all that she's done for EVERTEC over the years. And we look forward to seeing you, at least virtually for a while, at different conferences. Have a good night.

The conference has now concluded. Thank you for attending today’s presentation. You may now disconnect.