Good morning, everyone, and welcome to Lowe's Companies Second Quarter 2021 Earnings Conference Call. My name is Darryl, and I will be your operator for today's call. As a reminder, this conference is being recorded. I will now turn the call over to Kate Pearlman, Vice President of Investor Relations.

Thank you and good morning, everyone. Here with me today are Marvin Ellison, Chairman, President and Chief Executive Officer; Bill Boltz, our Executive Vice President, Merchandising; Joe McFarland, our Executive Vice President, Stores; and Dave Denton, our Executive Vice President and Chief Financial Officer. I would like to remind you that our notice regarding forward-looking statements is included in our press release this morning, which can be found on Lowe's Investor Relations website. During this call, we will be making comments that are forward-looking, including our expectations for fiscal 2021. Actual results may differ materially from those expressed or implied as a result of various risks, uncertainties and important factors, including those discussed in the risk factors, MD&A and other sections of our annual report on Form 10-K and our other SEC filings. Additionally, we'll be discussing certain non-GAAP financial measures. A reconciliation of these items to U.S. GAAP can be found in this morning's press release on our Investor Relations website. With that, I'll turn the call over to Marvin.

Thank you, Kate, and good morning, everyone. I'd like to begin by taking a moment to extend my thoughts and prayers to those who are impacted by the ongoing pandemic as well as the many wildfires. At Lowe's, we remain committed to the health and safety of our associates and customers while supporting the communities in which we operate. The resilience of our customers and our associates is something that I admire on a daily basis. Now turning to our results. We are very pleased with the performance for the second quarter. During the quarter, comparable sales declined 1.6% for the total company and 2.2% for the U.S. And on a 2-year basis, comp sales were positive 32% for the total company and for the U.S. Our outstanding 2-year performance was driven by great execution of our Total Home strategy, which allowed us to win with both the Pro and DIY customers while meeting the aggressive growth demands across Pro, Lowes.com and our Installation Services business. As anticipated, during the quarter, we saw a decline in DIY demand versus last year as many families transitioned back to pre-COVID purchase patterns and weekend mobility after Memorial Day. However, because of the agility of our Total Home strategy, we were able to capitalize on Pro demand driving growth of 21% this quarter and 49% on a 2-year basis. This level of Pro growth would not have been possible without our intense focus on the Pro customer over the past 24 months. This intense Pro focus includes our U.S. stores reset project that we executed last year. This reset has allowed us to create a more intuitive store layout for the Pro aligned across product adjacencies, so Pros can quickly and easily locate all products they need for their jobs. And as a reminder, our core Pro customer is a small- to medium-sized business owner. These customers shop frequently across the store, impacting numerous product categories. And as we continue to capture more of their spend, we will continue to increase productivity across the top and bottom line of our stores. Later in the call, Bill will discuss how we will continue to expand our Pro product offerings and then Joe will discuss our enhanced online experience for the Pro. We also delivered double-digit growth this quarter in our Installation Services. We continue to expand the products available for installation, and we're leveraging our enhanced e-commerce platform and our revamped business model to deliver a better customer experience. We expect our Installation Services business to continue to play an important role in our Total Home strategy as customers increasingly look to us to provide an end-to-end turnkey solution for their home project needs. And at Lowes.com, sales grew 7% on top of 135% growth in the second quarter of 2020, which represents a 9% sales penetration this quarter and a 2-year comp of 151%. Our enhanced omnichannel offering continues to resonate with our customers who increasingly expect total flexibility in shopping however, whenever, and wherever they choose. We're also pleased with the performance of our Canadian business. In the second quarter, Canada delivered comp growth in line with the U.S. despite several COVID-related operating restrictions. We also continued to elevate our product offering, which is another pillar of our Total Home strategy as we help fulfill the aspirations of our customers to upgrade their homes and style. And we delivered strong positive comps across kitchen and bath, flooring, appliances, and decor on top of 20% growth in these categories last year. The 17% growth we experienced in ticket over $500 was in large part driven by these categories, reflecting continued consumer confidence in investing in their homes. This also reinforces consumers' confidence in Lowe's as the right destination for their home décor needs. And during the quarter, operating margin expanded approximately 80 basis points leading to diluted earnings per share of $4.25, which is a 13% increase compared to adjusted diluted earnings per share in the prior year. In the face of unprecedented lumber price volatility during the second quarter, our improved operating performance reflects the benefits of our new price management system along with our disciplined focus on perpetual productivity improvement, or PPI. Bill and Joe will discuss both these initiatives in more detail later in the call. I'd now like to take a moment to discuss a very important milestone in the company's transformation. When I joined Lowe's as CEO back in July of 2018, I discussed the importance of transforming and modernizing our supply chain. The foundation of this transformation is transitioning the company from a store-based delivery model to a market-based delivery model for big and bulky products. I'm pleased to announce that this quarter, we completed the conversion of our Florida region to a market-based delivery model for appliances and other big and bulky items like grills, riding lawn mowers, and select patio furniture. In this new delivery model, product flows from the bulk distribution centers to cross-dock terminals directly to customers' homes, bypassing the stores altogether. This replaces a legacy store delivery model where we hold appliances in stockrooms and storage containers behind our stores and then leverage store-based trucks and associates to deliver these products to customers' homes. To say this legacy process is inefficient would be an extreme understatement. The new market-based delivery model is already driving higher appliance sales, improved profitability, lower inventory, higher on-time delivery rates, and improved customer satisfaction. We're freeing up space in our stockrooms, which will enable us to expand our same-day and next-day Pro and DIY fulfillment capabilities in the near future. We plan to roll out the market-based delivery model across additional regions by the end of the year and then complete the rollout across the U.S. over the next 18-plus months. With this new delivery model, we will continue to drive sales, inventory turns, and operating leverage through a technology-driven, simplified, and customer-centric process. Before I close, I'd like to share my perspective on the home improvement market and Lowe's opportunity to win in this market. The outlook for the home improvement industry remains very positive. Residential investment is expected to remain high due to historically low mortgage rates while home prices continue to appreciate. We're also pleased that we continue to see higher household formation trends and longer-term wallet share shift to the home. It's also worth noting that any near-term pressures on housing turnover are not related to an economic downturn. In fact, there is more housing demand than supply, resulting in home prices continuing to rise. And because of this, consumers have an increased confidence in repairing and remodeling their homes. As a reminder, approximately two-thirds of Lowe's annual sales are generated from repair and maintenance activity. Further, our research shows that it will take years for the supply of homes to meet the projected demand. This remains a very positive indicator for home improvement. In addition, the customers' mindset regarding their home is very straightforward. As long as their home is increasing in value, they see upgrades and enhancements to their home as an investment and not an expense. Looking ahead, although the business environment remains uncertain, we are confident that our Total Home strategy provides us with the agility to operate profitably in times of high and low customer mobility. And finally, I would like to extend my heartfelt appreciation to our frontline associates. As I travel the country on a weekly basis visiting stores, I'm continually inspired by the hard work and commitment of our associates to support our communities while providing excellent customer service. And with that, I will now turn the call over to Bill.

Thanks, Marvin, and good morning, everyone. U.S. comparable sales were down 2.2% in the second quarter but up 32% on a 2-year basis. We drove solid positive comps in our building products and home décor divisions. And while we delivered a terrific spring over the first half of the year, the pivot in consumer behavior after Memorial Day resulted in negative comps in our seasonal categories this quarter. However, growth was broad-based on a 2-year basis with all product categories up more than 15% in that time frame. In building products, we delivered double-digit comps in electrical and lumber driven by strong Pro demand as well as high levels of inflation. And as Marvin mentioned, our merchandising and finance teams navigated through unprecedented lumber price volatility this quarter. Our enhanced pricing systems enabled us to effectively mitigate the impact on our product margins. Dave will provide more detail on the near-term impact of the lumber price decline on our margins and sales, but I'm confident that our talented teams have the right pricing tools and processes to continue to manage through elevated levels of inflation and price volatility. I'm also pleased with our performance in home décor as DIY customers continue to rely on Lowe's for their home remodeling needs. By leveraging our Total Home strategy, we delivered positive comps across appliances, kitchens and baths, flooring and décor on top of over 20% growth in these categories last year. Capitalizing on our #1 position in appliances, we delivered strong comps in the category this quarter with particularly standout performance in washers and dryers as well as refrigerators and freezers. Countertops, kitchen cabinets, and vanities were the strongest contributors to our kitchen and bath comps as our customers continue to appreciate the new on-trend, coordinated styles that are available in our own allen + roth brand. Vinyl flooring was the top-performing category within flooring driven by new and innovative WetProtect product from Pergo. It's a leading brand in this category that is exclusive to Lowe's, and this product provides peace of mind to our customers with its guaranteed waterproof protection for both the flooring and sub-floor. We also delivered a strong spring season in the first half of the year that kicked off with the launch of our new SpringFest event. We were very pleased that our customers took advantage of the strong product offerings to help make the most out of their outdoor living spaces. In this quarter, we delivered over 30% growth in battery-operated outdoor power equipment. Both our DIY and Pro customers are drawn to the convenience and the quality of the EGO, Kobalt, CRAFTSMAN, and Skill brands with their zero-emission, rechargeable equipment. And the addition of the EGO and Skill brands only bolsters our #1 position in outdoor power equipment, and they truly complement our other leading brands such as John Deere, Honda, Husqvarna, Aaron's, and CRAFTSMAN. We continue to add new brands and products to our lineup, especially for our Pro customer. This quarter, with the launch of FLEX Power Tools, we featured an in-store demo station for our new FLEX cordless power tools. This brand is exclusive to Lowe's and delivers innovation to the power tool category, bringing more power and faster charging time than its competition. We also introduced the Mansfield brand across our bath department with drop-in tubs, showers, and toilets. Another exclusive in the home center space, Mansfield is a strong Pro brand and their products are made right here in the United States. And I'm excited to announce that we'll be bringing more U.S.-manufactured products to Lowe's this fall with the launch of SPAX fasteners. SPAX is the market leader in multi-material construction screws. Their industry-leading innovation delivers some of the most advanced fasteners on the market. The addition of SPAX to the fastener program now rounds out the Pro assortment in this category that our Pro customers need. The addition of Flex Power Tools, Mansfield plumbing products and SPAX fasteners continues to enhance our Pro brand arsenal, which already includes strong Pro brands such as Simpson Strong-Tie, DEWALT, Bosch, Spyder, GRK, FastenMaster, ITW, Lufkin, Marshalltown, Eaton, SharkBite, and LESCO. As Marvin previously discussed, we delivered strong sales growth of 7% and a 2-year growth of 151% on Lowes.com. This quarter, we enhanced our omnichannel customer experience with the launch of our virtual kitchen design, which enables customers to create their dream kitchen, allowing them to work on their projects seamlessly between Lowes.com and the specialists on our virtual central design team. As part of our Total Home strategy, we are launching virtual search in our stores, which now allows a customer to hover their smartphone over a product and explore an endless aisle of similar items on Lowes.com. This is just one example of how we continue to integrate the online and in-store shopping experiences. And looking ahead, we are excited about the upcoming fall and winter holiday seasons as our customers will turn their attention to doing their homes and outdoor living spaces as the weather cools. We are confident that our Total Home strategy will enable us to continue to elevate our product assortment and allow us to take market share across our DIY and Pro customers. We will also continue to leverage our new price management system to effectively manage our product margins with a disciplined approach to vendor cost management and a data-driven portfolio approach to pricing to further enhance and refine our everyday competitive price strategy. And before I close, I'd like to once again extend my appreciation to our vendor partners and our merchants for their commitment to serving our customers. Thank you and I'll now turn the call over to Joe.

Thanks, Bill, and good morning, everyone. For the second quarter, we continued to drive improved execution in our stores with our associates laser-focused on serving customers and maintaining a safe store environment. In early August, in response to the surge of the Delta variant, we reinstated mask requirements for all of our associates regardless of their vaccination status. I'm appreciative that our associates are once again rising to the dynamic challenges presented by this pandemic. I'm pleased to announce that for the sixth consecutive quarter, 100% of our stores earned a Winning Together profit-sharing bonus, resulting in a $91 million expected payout to our frontline hourly associates. And because our efforts once again exceeded expectations, this represents an incremental $20 million over the target payment level. We're also very pleased that our PPI initiatives continue to gain traction, driving operating efficiency again this quarter as we leverage store payroll through operational process improvements and technology enhancements, reducing the amount of time our associates spend on tasking activities, so they can focus instead on serving the customer. During the quarter, we maintained strong staffing levels despite isolated labor shortages in some areas of the country. We continue to enhance the labor scheduling system that we launched in 2019, which allows us to align our payroll hours with customer traffic patterns. It also enables us to respond rapidly and effectively to changing market conditions so that we can ensure that we continue to provide great customer service while also driving operating leverage. This year, we've installed our homegrown self-checkout solution in over 550 stores that did not have any self-checkout capability for our customers. This Lowe's-designed self-checkout was built with the home improvement shopper in mind, featuring a simplified user interface, multiple ways to scan products, and the ability to use Lowe's military and credit card discounts. This new solution is already driving higher customer adoption rates and incremental payroll leverage. And with the digital signs fully rolled out across lumber and appliances, we are not only driving labor savings but also enhancing product margins as we can now adjust prices more quickly to protect share and margins during periods of price volatility. As previously discussed, our online penetration for the quarter was 9%. And with approximately 60% of online orders picked up in the store, our dedicated in-store fulfillment teams are an integral part of the Lowe's omnichannel customer experience. We are continuing to leverage technology to improve efficiency in the customer experience, whether customers get their orders at the front desk, curbside, or through their favorite option, our new pickup lockers. Now let's turn to our performance of the Pro customer. As discussed earlier, Pro continues to outpace DIY with Pro comps of 21% for the quarter and 49% on a 2-year basis. We continue to expand our digital connection with the Pro customers. We just completed the migration of Lowe's for Pros to the cloud. This important step in our Pro business evolution enables enhanced features, faster updates, improved site stability, and more personalized offers for the Pro. One new feature is rapid reorder, which enables our Pro customers to quickly reorder items that they frequently purchase through Lowe's. We are focused on making the Pro shopping experience both online and in-store as easy and intuitive as possible. We're also growing our Pro loyalty program as we look for innovative ways to expand our members-only benefits. Every day, we are striving to demonstrate that Lowe's is the new home for Pros. Looking ahead, I'm excited about the second half of the year as we leverage our Total Home strategy to build on the momentum in Pro and Installation Services while also meeting the needs of the DIY customers as they continue to tackle interior and exterior projects to improve their homes. Before I close, I would like to once again extend my appreciation to our frontline associates along with other executive and senior officers, as well as merchants and field leaders. I'm out visiting stores on a weekly basis to ensure that we continue to engage with and support our frontline associates in this challenging operating environment. I'm incredibly proud of this team and their continued hard work and dedication. With that, I'll turn it over to Dave.

Thanks, Joe, and I'll begin this morning with a few comments on the company's strong capital allocation program. In the second quarter, we generated $2 billion in free cash flow driven by continued strong operational execution and consumer demand. We returned $3.6 billion to our shareholders through a combination of both dividends and share repurchases. During the quarter, we paid $430 million in dividends at $0.60 per share and we announced a 33% dividend increase to $0.80 per share for the dividend paid on August 4. Additionally, we repurchased 16.4 million shares for $3.1 billion and we have $13.6 billion remaining on our share repurchase authorization. Capital expenditures totaled $385 million in the quarter as we invest in the business to support our strategic growth initiatives. We ended the quarter with $4.8 billion in cash and cash equivalents on the balance sheet, which remains extremely healthy. At quarter end, adjusted debt-to-EBITDAR stands at 2.08x, well below our long-term stated target of 2.75x. With that, now I'd like to turn to the income statement. In Q2, we generated diluted earnings per share of $4.25, an increase of 13% compared to adjusted diluted earnings per share last year. During the quarter, we drove improved operating leverage as we executed against numerous productivity initiatives across the company. My comments from this point forward will include approximations and comparisons to certain non-GAAP measures where applicable. Q2 sales were $27.6 billion with a comparable sales decline of 1.6%. Comparable average ticket increased 11.3% driven by over 400 basis points of commodity inflation, mostly in lumber, as well as higher sales of appliances and installations. This was offset by comp transaction count declining 12.9% due to lower sales to DIY customers of smaller ticket items like cleaning products, paint, mulch, and live goods. In Q2, we cycled over a period when consumer mobility was limited, so many of our customers were tackling smaller projects around their homes. Also in Q2 of this year, DIY customers pulled back on purchasing lumber and related attachments due to extremely elevated lumber prices in the quarter. Keep in mind that comp transactions increased 22.6% last year, which results in a 2-year comp transaction count increase of 6.8%. As Marvin indicated, our investments in our Total Home strategy gave us the ability to pivot during the quarter and led to outperformance in many of our key growth areas with Pro up 21%, online up 7%, Installation Services up 10%, and strong positive comps across DIY décor categories. U.S. comp sales were down 2.2% in the quarter but up 32% on a 2-year basis. Our U.S. monthly comps were negative 6.4% in May, negative 1.8% in June, and positive 2.6% in July. After Memorial Day, there was a noticeable increase in consumer mobility and consumers engaged in the opportunity to travel and spend in other discretionary categories. We saw a related decline in DIY customer traffic in our stores on the weekends while weekday traffic remained strong. Looking at U.S. comp growth on a 2-year basis from 2019 to '21, May sales increased 32.5%, June increased 32%, and July increased 31.5%. Gross margin was 33.8%. As expected, gross margin rate declined 30 basis points from last year but was up 165 basis points as compared to Q2 of '19. Product margin rate improved 40 basis points. Our teams effectively managed product cost and pricing this quarter despite unprecedented volatility in lumber prices. Our teams continue to minimize vendor cost increases driven by higher commodity prices and elevated industry transportation costs. Also, higher credit revenue drove 30 basis points of benefit to gross margin this quarter. These benefits were offset by 20 basis points of pressure from shrink and live good damages from the extreme weather conditions in the West, also 25 basis points of mix pressure related to lumber and 20 basis points from less favorable product mix in other categories. Supply chain costs also pressured margins by 35 basis points as we absorbed some elevated distribution costs and continue to expand our omnichannel capabilities. Our supply chain team continues to leverage our scale and carrier relationships to minimize the impact of these distribution costs experienced across the retail industry. Now I'd like to spend just a moment discussing the near-term impact from the steep drop in lumber prices beginning in early July. Since that time, we have been selling many of our lumber products at compressed margins because we had previously purchased these products at higher costs. However, we expect that by the end of August, we will have substantially sold through these higher-cost inventory layers. And despite these short-term pressures, we are expecting that our gross margin rate to be up slightly for the full year versus last year. SG&A at 17% of sales levered 135 basis points versus last year driven primarily by lower COVID-related costs. We incurred $25 million of COVID-related expenses in the quarter as compared to $430 million of COVID-related expenses last year. The $405 million reduction in these expenses generated 145 basis points of SG&A leverage. These benefits were offset by 20 basis points of pressure from higher overall employee health care costs. Operating profit was $4.2 billion, an increase of 6% over last year. Operating margins of 15.3% of sales for the quarter was up 80 basis points to the prior year. This improvement was generated by improved SG&A leverage, partially offset by lower gross margin. The effective tax rate was 24.4%, and it was in line with the prior year. At the end of the quarter, inventory was $17.3 billion, down $1.1 billion from Q1 and in line with seasonal trends. This reflects an increase of $3.5 billion from Q2 of 2020 when our in-stock positions were pressured due to elevated demand levels and COVID-related supply disruption. Current inventory includes a year-over-year increase of $665 million related to inflation, the majority of which is attributable to lumber. Now before I close, let me comment on our current trends and how we are planning the business for the second half of this year. Clearly, we continue to manage our business in a very fluid environment with the Delta variant trends injecting new uncertainty into the forecast. However, given our strong first half performance, Lowe's is clearly tracking well ahead of our robust market scenario that we shared with investors back in December of 2020. Our outlook assumes that the home improvement market will moderate somewhat in the second half given lower levels of commodity inflation and a continued increase in consumer mobility driven by return to work and school. We are expecting Lowe's mix-adjusted market demand to be essentially flat for the full year. This relevant market view reflects Lowe's higher DIY mix and lower online penetration. Now in this revised scenario, we expect Lowe's to deliver sales of approximately $92 billion for the year, representing 2-year comparable sales growth of approximately 30%. Month-to-date, August U.S. comp sales trends are materially consistent with July's performance levels on a 2-year comparable basis. As expected, we are already seeing a several hundred basis point improvement in comp transaction count over the Q2 levels, partially driven by increased unit sales of DIY lumber and related attachments as DIY customers who were sitting on the sidelines reengaged after lumber prices dropped. Importantly, we expect gross margin rate to be up slightly versus the prior year as we leverage our pricing and promotional strategies to mitigate the impacts of product and transportation cost inflation. With elevated sales levels projected and our current productivity efforts taking hold, we are now raising our outlook for operating income margin to 12.2% for the full year. We are expecting a 10 basis point negative impact from elevated cost inflation. Furthermore, we are tracking well ahead of our operating plans. And as such, we now expect to incur higher-than-planned incentive compensation, resulting in 20 basis points of pressure. Together, these expenses represent 30 basis points of operating margin deleverage relative to the $92 billion revenue outlook. Without these offsets in expenses, we would be expecting an operating income margin of 12.5% for the full year. When I consider our outlook for the business for the remainder of this year, I'm very pleased that we are now expected to deliver approximately 145 basis points of operating margin improvement over 2020. This reflects a disciplined focus on driving productivity and operational excellence across the organization. We are planning for capital expenditures of $2 billion for the year. Furthermore, we expect to execute a minimum of $9 billion in share repurchases. In closing, we are operating in a great sector expected to benefit from the secular tailwinds over the next several years. We are investing in the business and our Total Home strategy to drive long-term growth so that we continue to outperform the market and drive meaningful long-term shareholder value. With that, we are now ready for questions.

Our first questions come from Kate McShane with Goldman Sachs.

Just given the changes in the Pro with all the brand additions you've made and the changes you've made to the store, plus the change we've seen in terms of sales mix towards the Pro, can we assume that the sales mix for Pro for Lowe's is higher than the 20% to 25% you've quoted in the past? And how did the Pro comp of 21% compare to your plan for the quarter?

Kate, this is Marvin. I'll take the question. I would say that Pro outperformed our original plan. We knew that we would see a greater shift to Pro versus DIY based on what we saw in the first quarter. But the 21% comp and the 49% 2-year comp is something that exceeded our original expectations. Having said that, if you take a look at our Pro penetration from 2018 to today, it's roughly a 300 basis points improvement. But as our total sales continue to grow, the overall Pro penetration still hovers around 25%.

Okay. And just with regards to gross margin as a follow-up question, it seems that your guidance for gross margin being up slightly for the year implies that gross margins can be flat to up in the back half. Is there any way to delineate what Q3 looks like versus Q4?

Kate, it's Dave. I'm probably not going to give that level of granularity. I would say what is important, you have it exactly right, we do expect gross margin in the back half to be up slightly and certainly up for the full year.

My first question, it's a little theoretical on actually '22, and I know you haven't given guidance on this yet. The question is, if the business grows next year, if the industry grows next year, is there any cost pressure that we're seeing from this environment that could preclude margins from growing in a sales growth environment? And then alternatively, if sales are flat or decline slightly, are there enough levers in the transformation of this business to allow margins to grow? And I'm just trying to understand what sort of buttons in FLEX and how you think about managing the business going into next year.

Simeon, this is Dave. I'll begin and I'm sure Marvin will add his insights as well. As we mentioned today, our goal is to reach 12%. With the current strength of the business, we're optimistic about exceeding that target and aiming for 13%. We're on track to achieve that goal. While we are facing some cost pressures from the industry, our business model and investments give us the flexibility to adapt. This means that even if sales are flat or experience slight growth, we can leverage our operations effectively. We expect to make ongoing progress as we work towards our long-term aim of reaching 13%.

Simeon, this is Marvin. The only point I'll add is we're very pleased that over the last 3 years, we've been able to put systems and organizational structures in place that really supports Dave's point of the agility we have. If you go back to the first quarter of 2019 when we had the cost and price issues, we had no internal mechanisms to manage that effectively. We've now rolled out a new modern price management system. Bill Boltz, Dave Denton, and the merchants and finance team have created cost mitigation teams that work on a daily basis, helping us to manage cost retail and making the right decisions that first we'll think about the customer and how we can deliver value on an ongoing basis. So in summary, we now have levers that we can pull that we didn't have in the past. And so Dave's point is exactly correct, we think we can manage this effectively today and in the future.

Considering the various margins, including gross margin and SG&A, I believe that overall growth is not expected to increase significantly. However, as part of our transformation, we have specific initiatives related to gross margin, such as supply chain efforts aimed at reducing costs. Therefore, is the main idea still that gross margin will remain relatively stable while SG&A leverage will be the key driver for margin expansion moving forward?

Yes. Simeon, that is correct. Keep in mind that we're making really nice progress from a product margin perspective. We continue to expand in that area. At the same time, we're investing in supply chain. And as we invest in supply chain, that essentially dilutes gross margin, but it relieves us of SG&A in the store. So therefore, the flow-through is very productive on the bottom line. But again, you have a geography shift as costs move up in the gross margin but out of SG&A.

So within the context of your 12.2% EBIT margin outlook, could you parse out the impact from the productivity enhancements you've been making across the business, things like market-based delivery, labor scheduling, digital signage, et cetera? And as we think about the back half of the year, should we expect these benefits to widen? Or are there any offsets from incremental investment like resets, et cetera?

We are not taking on any new projects for the rest of the year. The strategy we started at the beginning of the year remains effective as we continue to invest wisely in our business, and we don't see a necessity to alter that approach. In the second half of the year, we are investing in the supply chain. As Marvin mentioned, we have launched in Florida and will be expanding into other markets for the remainder of the year. This is creating some pressure as we plan, but we expect to see SG&A leverage as we focus on improving productivity. This will enhance our performance, and we will be offsetting nonrecurring COVID-related expenses in the latter part of the year, both of which are significantly contributing to productivity in SG&A.

And Zach, this is Marvin. The only thing I'll add is, Joe mentioned in his prepared comments our rollout of our proprietary developed self-checkout and how that's not only creating a better customer experience; it's also helping us to leverage payroll expense the correct way by implementing technology that reduces manual labor spend. And we talked about our PPI initiatives where we have a long list of technology enhancements that Joe is working with Seemantini, our Chief Information Officer, that's allowing us to improve productivity, improve the customer experience, and reduce tasking hours, and all of that is part of the equation of us now tracking toward our 13% operating income long-term target.

Got it. And then you called out some reluctance or elasticity in the first half of the year given the rise in lumber and building material prices. So with pricing now starting to come in a bit and July, August comps inflected positive, could you talk about whether you think projects were delayed at all in the first half and to what extent this could be a driver of re-acceleration in the second half?

So Zach, a couple of things. First, starting with the services, we definitely believe in the project business of this install business. And when you look, there were definite categories delayed, primarily outdoor projects, fencing, decking. As you looked at the peak in lumber prices, we found where customers were not willing to continue to invest based on the price. At the same time, we mentioned in the prepared remarks the strength in kitchen and bath, our interior category has really outperformed in the second quarter, delivering over 20% comp. So as we look at the shift from exterior to interior, we look at the focus of the total home, we look at our focus on the Pro business, we migrated to the Google Cloud, we rolled out Pro loyalty, and we continue to add enhanced features, and we're seeing a great response from customers from services standpoint, also the Pros from Lowe's being the new home for Pros.

Marvin, the general perception is that the DIY market is going to slow considerably and Lowe's will be disproportionately negatively impacted by that given the mix of business. How would that be wrong?

Well, I'm not saying that is wrong. I think that also may consider that we're not going to improve our Pro business. So as I mentioned in my prepared comments, we've been working diligently for 24 months to really have a solid Pro business. One of the reasons why we delivered a 32% 2-year comp is because 49% of our Pro comp drove that in that 2-year basis. So if you look at it in isolation, Michael, that probably is a true statement, but it's a dynamic business. Dynamic in the nature that we're improving our Pro business reflected by the results, dynamic in the nature that we're going to continue to take market share with the DIY customer with the things that we're launching in Decor, how we're enhancing the allen + roth brand. We just acquired STAINMASTER as a brand that we're going to expand. So I think that the dynamic nature of DIY and our growth in Pro, I think, will put that synopsis into question.

Yes. Michael, this is Dave. Just don't forget that what has happened here over the last 18 months is a reemphasis back on the home and what you're seeing is despite the fact that the market is opening up, or the U.S. market is opening up, you're still seeing a large contingent of work from home, school from home, utilizing their home for other activities other than just dwelling. So I believe that over time, there is a secular trend and tailwind to this industry, both from a Pro and from a DIY perspective. I assume demand will mitigate a little bit, but it's not going to fall off the floor either.

Got it. Super helpful. My follow-up question is, can you quantify the comp and margin lift that you've seen in Florida? And you mentioned that you're going to roll this out to other markets through the rest of the year. How quickly can you have this up and running across the country across all of your markets?

Well, I mentioned in the prepared comments, we're looking at an 18-plus month rollout cycle because we want to ensure that we do it efficiently and there is a significant amount of change management, change management from a process standpoint for our associates and change management in putting new systems in so that we can basically create virtual inventory and not have inventory on hand to sell, which is exactly what a market-based delivery model is. We're very pleased with what we're seeing in Florida. We're pleased with the inventory reduction, the lift in sales, the productivity, and the expense reduction. But we're a big company. And we want to make sure, as the old saying goes, we go slow to go fast, so we can do this efficiently. But we're excited about the possibilities. And as I said, this is the foundation of our supply chain transformation. And Don Frieson, our lead in supply chain, joined the operations team, deserve a lot of credit along with IT for allowing us to have the success in Florida that we're now confident that we can roll this out to the whole company.

Can you confirm our calculations? It looks like you're experiencing a 1% to 2% comparable sales growth quarter to date. Is that correct? Additionally, could you discuss the trends you're observing between professional and DIY segments, particularly now that schools have resumed? Are you noticing a stronger focus on home improvement in the southern regions, and do you anticipate the DIY business will remain steady as people return home?

Chris, as you can appreciate, we want to avoid getting too detailed about our inter-quarter data. We thought it was important to share trends from August due to the unique nature of our business environment. If you refer back to Dave's comments, we are comparing August month-to-date to July on a two-year comparable basis. That's how we are assessing the business. Given the exceptional results we achieved in 2020, we believe that the best way to measure our performance is on a two-year basis. That said, we are very optimistic about the trends we are observing in both Professional and DIY segments. We anticipate that, for the remainder of the year, the Professional customer segment will outperform DIY, primarily due to year-over-year overlaps. However, as Dave mentioned, we are equally confident that DIY customers will continue to invest in their homes because of rising home prices, the age of housing stock, and the fact that as home values increase, people feel more confident making investments. We are very pleased with our performance and are so confident that we have raised our outlook for both top and bottom lines, indicating that we have a clear perspective on how the rest of the year should unfold.

Yes. Absolutely.

Yes. And I'll just add an additional comment. Your question specifically on southern performance in the second quarter, we were very pleased with the Southern division's performance from a Pro standpoint.

So you did go slightly above the prior guidance. So is the pricing sophistication and maybe credit driving that improved outlook? And just to foot back to that 10 basis points, it sounds like lumber pressure, that would all accrue, that's an annual impact, and that's basically all going to impact the third quarter. Well, I think what we said is we're now, at the moment, experiencing margin pressure in lumber, and that's going to cycle through here by the end of August. We feel good about that. We continue to invest and focus on both our cost management and our pricing ecosystem here at Lowe's. And I think between the merchant and finance team, we have a really good analytical process that we're driving performance in those areas, and we have now really good line of sight to seeing gross margins up this year despite the fact that we are making investments in supply chain that is compressing margin from a cost perspective.

I wanted to focus on the Pro side of the business since you're having outperformance thus far in 2021. Can you talk a bit about market share performance, maybe how you feel relative to the competition thus far?

Steve, I would say, as I have said in previous calls that home improvement market share data is suspect at best because the data set is not great. As we look at our growth in Pro, anytime you grow the business, 49% on a 2-year basis, you can assume pretty confidently that you're taking market share. And we think that, that market share is coming from a host of competitors, both small and large. I think it's also reflective that Lowe's has not had a coherent Pro strategy in the past 10 years. And I think Joe McFarland and his team along with Bill Boltz and the merchants have done a really nice job of getting us a line on Pro. What I'd like to do is I just want to be able to take a moment and talk about some of the Pro brands that we've been able to add in brands that are untapped that we think will continue to allow us to take share in this business.

Yes, thanks, Marvin. In my prepared remarks, I mentioned that we are preparing to complete our fastener program this quarter with the launch of SPAX, which is a strong addition to our fastener segment. It complements the other brands our merchants have introduced, such as GRK, FastenMaster, and Power Pro One. Additionally, we announced Mansfield, a robust Pro brand in the plumbing sector. We've successfully brought Honda into the Lowe's family, which is significant for us, along with our program for LESCO fertilizers that we discussed in the first quarter. Furthermore, we've had great success in welcoming other brands like Marshalltown, ITW, and Lufkin. Many brands are recognizing the value of Lowe's Pro strategy and see it as an opportunity for mutual growth.

Great. Just a follow-up on the e-com side of the business since you're still seeing some growth there on top of the strength last year, what are the priorities to continue to drive growth there this year? And I guess longer term, where do you think penetration could fall for that side of the business?

So Steve, this is Bill. So on the Lowes.com side, obviously, continuing to enhance product assortments, continuing to make sure that content is enriched in all of the kind of the basic fundamentals are key to continuing to build this out. But as we said in our prepared remarks, we've had new enhancements that we've been able to leverage, the kitchen design program, virtual search. We've also, as Joe mentioned, migrated the Lowe's for Pros over to the cloud. We moved all of Lowes.com to the cloud a few months back. All of those initiatives are helping, making it easier and faster to make enhancements to the Lowes.com business on a weekly basis. And then the merchant teams are continuing to look at ways in which we test new products and test new brands and doing different things. So working with our brand advocates to make sure that we're putting the right stuff out there in front of the customer, the recommended products that go with a product so that you can buy the whole project. So just a lot of great things going on with the Lowes.com team. And they continue to bring enhancements on a weekly basis to make sure that we're relevant. And we see this as a nice opportunity for us over the next 3-plus years to continue to grow our business.

And on the penetration question, we'll probably end the year around 10%. And we are purposely not trying to set penetration targets. We're really trying to be more customer-centric and create an environment for a customer to shop any way they choose. I mean we talk about omnichannel, and that's an overused term lately. But in essence, we just want to give the customer choices to shop in store, online, pick up in a locker, curbside, in-store, ship from store, and just provide a multitude of options. And we'll let the penetration kind of land where it lands.

Two things. First of all, the lumber gross margin impact on the year is likely worse than what you initially anticipated. Can you talk a bit about what's better on the other side of that? And within this, could you also address the promotional investment in 2Q and 2H and what you're doing there and how that's having an influence on gross margin as well?

Eric, this is Dave. It was difficult to anticipate how gross margin for lumber would turn out this year, and we are currently facing some pressure. We have adopted a portfolio approach to manage gross margin comprehensively, ensuring we meet our investor commitments and objectives. The offsets to this issue are extensive across our product portfolio. From a promotional perspective, I’ll ask Bill to provide more details, but we aim to remain relevant during key holidays and major events, although our promotional efforts aren't as extensive as they were in 2019.

Yes, Dave. And Eric, I would add that we've previously discussed our commitment to an everyday competitive pricing strategy. Our goal has been to move away from the high-low pricing strategy that existed in many categories. To address pressure from lumber, we can offset it by reducing heavy promotions in certain categories. We are confident in our ability to compete daily on pricing, and our team has been focused on this effort. With the collaboration between our pricing, cost, finance teams, and both our merchants and field leaders, we are exploring local opportunities to enhance margins. In terms of events, we plan to conduct typical activities in Q2 such as Memorial Day, Father's Day, and July 4, following a more traditional event approach. As we look toward the second half of the year, we anticipate similar trends, so there’s nothing unusual.

Great. And then just one follow-up. The sales guidance for the second half implies some degree of moderation from 2Q or July, August, and there's lots of ways to look at the numbers. Encouraged by the operating margin move up, but the sales guide still seems a little bit conservative. How would you characterize the sales guidance? And is there something else we should be thinking within what that considers?

Eric, this is Dave. I don't think you should read into that too much. I think at the end of the day, we're just operating in a very fluid environment. We just want to make sure that we have line of sight to what we're going to deliver for the full year. Yes, typically, sales do moderate in the back half of the year. I think we've just taken a realistic and appropriate approach to thinking about how our back half is going to play out, and this is how we're planning it.

Eric, this is Marvin. The point I'll add to that is you can appreciate that this is a really unique environment and a very difficult environment to forecast. You have quite a few retailers who aren't even giving any guidance at all or outlook on the second half of the year because of that. We wanted to be as transparent as possible, but we also wanted to be slightly conservative. Because there's so much fluid activity happening in this environment, we felt that it was prudent to be conservative, but also, we felt it was equally prudent to be as transparent as possible on how we're seeing the business. But to Dave's point, don't read too much into that.

I'd like to start just to make sure I got the inflation number right. The 400 bps, was that just lumber or was that inflation that we could compare to the average ticket growth of 10%?

It was everything, but it was primarily focused on lumber, though. It's predominantly lumber.

Got it. So it's probably lumber commodities, but it's not like there's another 200 bps there that would have been rest of box inflation.

That's correct.

Got it. Marvin, in your prepared comments, you mentioned the marketplace rollout for big and bulky, and there were several questions about it. Could you explain what that means in practical terms for both the DIY and Pro business? Also, how does it impact OpEx and CapEx over the next 18 months as you implement it?

Yes. We talked early on in the supply chain transformation that we're going to be making a $1.7 billion investment over a 4-year span. This whole market delivery transformation is included in that overall supply chain transformation. So we're not increasing any capital spend to achieve this or to roll this out over the next 18-plus months. But really what this means, it just gives us the ability to create a more efficient, modern delivery process. So as an example, in the markets today where we don't have market delivery, when you come in to buy an appliance, the associate is going to sell you an appliance based on the in-stock that they have in their store or in a storage container. If it's not physically within their eyesight, they will not sell that appliance. And let's say you do sell it, then you will literally have to call the customer via telephone to arrange a delivery scheduled time. So imagine in 2021 that you don't have the ability to go online and create a virtual schedule for delivery. So all of that is being shifted and transformed to a more modern delivery model. So we keep the inventory centrally, so we've got inventory reduction, we have less damage. Joe and team are using less SG&A in the stores to move things around, load things up, drive trucks. And more importantly, it gives us the ability to hold inventory centrally to create, in some cases, same-day, next-day delivery options for customers in a model that we just can't replicate without having this fully rolled out. So we're very excited about it. This is just one of the many steps in our supply chain transformation, but this is a foundational step. And again, we're going to get this done. We just want to be prudent and not get over our skis and overburden the company from a change management standpoint, but we couldn't be more excited about what we're seeing in Florida.

And listen, Greg, to Marvin's point, this is a really innovative approach to kind of how we're going to market from a supply chain perspective. But as we roll this out, to your point, we do experience some compression because as we ramp these up the first few months, we're not at full capacity. And so we experience some margin headwinds as we get up to speed. But that is all contemplated in our 12.2% guide and our objective to get to 13% as well. So this is consistent with that narrative over the long term.

Thank you. This does conclude today's teleconference. You may disconnect your lines at this time. Thank you for your participation.