Good evening and welcome to the SmartRent Inc. Fourth Quarter and Year End 2021 Earnings Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the management’s presentation. As a reminder, this conference call is being recorded. I would now like to turn the call over to your host Evelyn Infurna, Senior Vice President of Investor Relations. Thank you, Evelyn. You may begin.

Thank you, operator. Hello, everyone and thank you for joining us today. Lucas Haldeman, Chairman and CEO and Jon Wolter, Chief Financial Officer are with me and will be taking you through our results for 4Q 2021 and the year as well as guidance for 2022. After today’s market close, we issued an earnings release and an announcement regarding the acquisition of SightPlan, both of which are available on the Investor Relations section of our website smartrent.com. Before I turn the call over to Lucas, I would like to remind everyone that the discussion today may contain statements related to our business that may be considered forward-looking, including statements regarding plans to execute on our growth strategy, our ability to maintain existing and acquire new customers, the benefits of our strategic acquisitions, including our acquisition of SightPlan, expected financial results, product portfolio enhancements, expansion plans and opportunities, expectations regarding key operational metrics, and other statements regarding our plans and prospects. Forward-looking statements are often identified with words such as we expect, we anticipate, we believe or similar expressions. These statements reflect our view only as of today, March 24, 2022 and should not be considered our views as of any subsequent date. We do not undertake any obligation to update or revise any forward-looking statements. Forward-looking statements are not promises or guarantees of future performance and are subjected to a variety of risks and uncertainties that could cause the actual results to differ materially from our expectations. For a discussion of material risks and other important factors that could affect our actual results, please refer to those contained in our Form 10-K, which will be filed with the SEC later this evening. Our 10-K will be available on the Investor Relations section of our website and on the SEC's website at sec.gov. Finally, during today’s call, we will refer to certain non-GAAP financial measures. A discussion of these non-GAAP financial measures is included in our earnings release, along with reconciliation to the most directly comparable GAAP measure. And with that, let me turn the call over to Lucas to review our results.

Thank you, Evelyn and thank you to the investors and analysts on the call for your support and continued interest in SmartRent. We are very excited to share our 2021 results, 2022 guidance and details about our acquisition of SightPlan. 2021 was a landmark year for SmartRent. We completed our IPO in August, raising approximately $450 million in gross proceeds and delivered record revenue. We ended the year with 339,500 units live after deploying 168,000 new units in 2021 exceeding our forecast. We organically grew our customer base by 62% to 230 customers by adding 88 new logos, 31 of these were added in the fourth quarter alone and we are seeing this momentum carry through into this year. Another record that bears mentioning is the installation of over 800,000 pieces of hardware in the face of unprecedented supply chain and logistics headwinds. We also grew our team by 147% to 639 teammates. Additionally, we launched 4 new products to further enhance our comprehensive Smart Home platform, including the Fusion Hub, Alloy Access, Smart Parking and Smart Intercom. The investment in our team was our primary use of capital in 2021. And while we will continue to scale the team to meet our strong demand, it will not be at the same pace. We have a solid capital and liquidity position. In the fourth quarter, we took additional steps to further enhance liquidity by securing a $75 million revolving credit facility. That facility is unused and we have no debt outstanding. Following our acquisition of SightPlan, we continue to be confident that our liquidity position will support our growth plan. The team did a remarkable job last year managing the demands of growing our book of business while also deploying the most units in our history. Our 2021 achievements were focused on expanding our footprint and on execution. Our new units deployed helped deliver revenue growth of 155%, achieving $35 million for the fourth quarter and 111%, achieving $111 million for the year. We delivered a record number of new units deployed in the fourth quarter at 52,000 and 168,000 units for the year compared to 30,000 units in the fourth quarter and 83,000 units for the year 2020. Our total units deployed increased 108% to 323,000 units from a year ago. In the fourth quarter, units booked increased 42% to 84,000 from 59,000 a year ago. We typically see higher orders for units booked in the fourth quarter, reflecting a mix of both binding orders for the subsequent quarter as well as some orders for the following full year. While units booked are typically converted into units deployed in the subsequent quarter, the fourth quarter units booked include some annual bookings coming out of our larger customers' budgeting season. During the full year of 2021, units booked increased 94% to 218,000 compared to 113,000 for the full year 2020. We define bookings as the aggregate dollar value associated with a signed master services agreement or binding purchase orders executed during the period. This includes the value of all hardware, professional services, smart hubs as well as the value of the first year of software services included in a purchase order net of any discounts. For the quarter, bookings were $68 million compared to $61 million in the fourth quarter of 2020 and $170 million for the full year compared to $94 million for all of 2020. Committed units, a metric we adopted in 2021 is another of our forward-looking key operating metrics. We ended the year with 742,000 committed units, up 5% from the third quarter of 2021. We will be able to provide comparable year-over-year data on this metric when we report our first quarter 2022 results. As a reminder, committed units is the aggregate number of smart hubs that are subject to binding orders together with a unit under a master services agreement that are expected to be deployed within 2 years of the quarter. I am going to turn the call over to Jon to discuss our financial results. Following Jon’s remarks, I will share additional perspective on our 2021 results, our strategic and operational outlook for 2022 and our recent acquisition of SightPlan before opening the call for questions.

Thank you, Lucas and thank you all for joining today. Total revenue for the fourth quarter was $35 million, up 155% from $14 million in the fourth quarter of 2020. On a sequential quarter basis, total revenue declined 14% from Q3 reflecting the expected seasonality in our business related to a lower number of installation days during the holiday season. For the year, we delivered record total revenue of $111 million, $6 million ahead of the top end of our revised 2021 revenue guidance and 111% higher than 2020’s revenue of $53 million. The growth in revenue for both periods reflects the increased volume of deployments of our Smart Home hardware devices and the growth in our software subscriptions as well as a 20% improvement in hardware average revenue per unit or ARPU and a 5% increase in hosted services ARPU. Total deferred revenue, another metric that provides us with near and medium-term revenue visibility, was approximately $96 million at the end of 2021, up 79% from $54 million a year ago. We expect to recognize 44% of our total deferred revenue within the next 12 months. Hosted services ARPU in the quarter increased 2% to $6.86 per unit per month as compared to $6.75 in the fourth quarter of 2020 and was up 5% to $6.37 for 2021 as compared to $6.06 last year. The improvement in hosted services ARPU was driven by several factors, including an expanding customer base that is opting for more of our products, the upselling of legacy customers, and a pricing review of our SaaS subscriptions which resulted in higher market aligned subscription rates for new customers. Annual recurring revenue, or ARR, which we define as the annualized value of our recurring SaaS revenue earned in the current quarter, was $10.6 million, up more than 21% sequentially from the third quarter and up 114% compared to the fourth quarter of last year. SaaS revenue for the fourth quarter was $2.6 million, up 114% from the fourth quarter of 2020 and for the year, SaaS revenue was $7.9 million, up 133% from 2020. The improvement in SaaS revenue for both periods reflects the increase in the volume of units deployed and improving pricing on a per unit basis. Moving on to expenses, cost of revenue for the fourth quarter was $38 million, up 129% from the fourth quarter 2020 and $121 million for the year, up 112% from 2020. The year-over-year increase in both periods reflected our increased volume of deployments and the impact of scaling our professional services team. It also reflects an incremental warranty charge of $700,000 for the fourth quarter and $6.4 million for the year in hardware cost of revenue. The expansion of our professional services team and the warranty charge pressured our gross margin for both the quarter and for the year. We anticipate an improvement in gross margin in 2022 as we will realize efficiencies from our professional services activities and the impact of planned 2022 price increases for our professional services and for our SaaS subscriptions should also contribute to an improvement in our gross margin. Operating expenses for the quarter were approximately $23 million compared to $8 million in the fourth quarter of 2020 and approximately $62 million for the year compared to $31 million in 2020. The operating expense increase in both periods was driven by adding team members in response to growing demand, public company costs such as directors and officers insurance, legal consulting and banking fees as well as non-cash equity compensation of $3 million in the fourth quarter and $8.1 million for the year. Net loss for the fourth quarter was $26 million as compared to the net loss of $11 million for the fourth quarter of 2020 and for the full year 2021 net loss was $72 million compared to the net loss of $37 million in the prior year. Adjusted EBITDA loss for the fourth quarter was approximately $22 million compared to the loss of $7 million in the fourth quarter of 2020 and a loss of $56 million in the full year 2021 compared to the loss of $27 million for the full year 2020. Let’s move now to capital and liquidity. On December 31, 2021, SmartRent had approximately $430 million of cash and cash equivalents and no debt outstanding. In December, we entered into a $75 million revolving credit facility that provides for an additional $75 million. We entered into this facility to provide the company with additional financial flexibility. Our cash position as of March 22, 2022 is approximately $265 million reflecting the all cash purchase of SightPlan for approximately $135 million. We believe that our liquidity position of cash and our unused credit facilities provide us with sufficient capital to advance our organic growth plans. Lucas will now provide additional perspective on our strategic outlook and operations.

Thank you, Jon. SmartRent has changed the game for what people thought was possible with smart technology, bringing much needed services to residents, property owners, managers and homebuilders. As a best-in-class enterprise platform further strengthened with the addition of SightPlan, we are establishing the company as the preferred provider among the largest owners of apartment communities as well as the owners and managers in the long tail. The investment in our sales force is paying us a return in the form of an expanded customer base and increased bookings. The 88 new customers who joined the SmartRent platform last year own or control 1.3 million units. These customers are fully embracing the SmartRent platform with over 50% of our new customers contracting for two or more of our products. And as Jon shared earlier, these new customers are signing SaaS contracts at current market rates. For example, bookings from new customers in the fourth quarter at a SaaS ARPU of $6.72 as compared to SaaS ARPU of $3.82 for total bookings in the fourth quarter. The positive impact of new customer SaaS ARPU rates on our company average will be gradual over time as the majority of our near-term unit deployment and units booked are more heavily weighted toward our early adopters and large portfolio clients that contracted lower SaaS ARPU pricing compared to current market rates. Seasonality in our business has become more identifiable with each year in our history. While admittedly we have never had a normal year as we have been in hyper-growth mode since our formation. We anticipate that for 2022 the first and fourth quarters will be slower quarters in terms of deployments for different reasons. In the first quarter, we typically have a higher percentage of deployments that are related to new customers. Generally, deployments are slower with new customers given the time necessary to devise the successful rollout plan and train both property staff and residents. In preparation for our project launch, our team performs a site survey at each property, confirming the design and implementation plan for each of the community solutions, staging hardware and getting new customers and their managers fully onboarded. These deployments tend to accelerate as the year goes by. In the fourth quarter, we typically have lower deployments due to days lost during the holiday season. Consequently, we anticipate our deployments will be higher in the second and third quarters. With respect to the supply chain, we continue to face macro headwinds. We are working closely with our suppliers and contract manufacturers to ensure we have enough products on hand in production or in transit to meet our deployment targets. Even with all the measures we have taken there may be unanticipated disruptions due to events outside our control, such as the continuing shortage of component parts and the impact from factory closings. Another important consideration is inflation. Our platform helps customers offset inflationary pressures in the form of expense control. Additionally, residents we support are able to better manage increasing energy prices by using our smart thermostats. We anticipate that inflationary pressures on real estate operations may drive demand for us in 2022. With the addition of SightPlan which also has expense reduction attributes, we believe that there is an incremental opportunity to cross-sell our combined product suite to customers that are unique to SmartRent or unique to SightPlan. SightPlan’s all-software platform was particularly interesting to us as it immediately and significantly increases our SaaS revenue and is highly complementary to our platform. SightPlan’s addition advances our product roadmap by adding an extensive suite of property management and resident engagement software for both the property and portfolio level. We believe that our combined platform further differentiates us from competitors and meaningfully widens our competitive moat. Because many SmartRent customers also run SightPlan and the two platforms are already integrated, we know firsthand how well the combined offering can help real estate operators. Both companies were committed from our respective formations, maximizing the functionality of our offerings by embracing an open architecture that works with multiple API integrations and certified third-party partnerships. By combining our platforms, we are creating a highly differentiated, comprehensive property and resident management ecosystem that is unique in the market. From a cultural perspective, SightPlan is also a strong fit. We know the team well from the industry and from our numerous integrations over the years. We share similar values and a deep passion for helping people live easier, better lives. And we strongly believe our combination will create significant value for all stakeholders. Now that we have provided some context on the factors that we believe will influence our performance in 2022, I’d like to share our guidance for the full year and for the first quarter of 2022. For the full year, we are providing total revenue guidance between $220 million and $250 million and adjusted EBITDA loss of $50 million to $35 million and a range of units deployed between 280,000 and 320,000 units. For the first quarter, we are providing total revenue guidance of $35 million to $37 million and units deployed between 46,000 and 48,000, which reflects our assessment regarding seasonality and supply chain headwinds. Our guidance includes our expectation for the approximate $10 million of SaaS contribution from SightPlan and does not consider additional acquisitions or capital markets activities in 2022. That also incorporates our best estimates at this time, including considerations for the supply chain impacts we are experiencing. We believe 2022 is setting up to be another record-breaking year. At the midpoint of our guidance ranges, we anticipate over 100% revenue growth, approximately 30% improvement in adjusted EBITDA and an 80% increase in units. To all of my SmartRent teammates, thank you. To our new SightPlan teammates, welcome. We have a one-of-a-kind enterprise real estate platform and an enormous market opportunity ahead of us.

Please open the call for questions.

Hi team, this is Max Kemper on for Rod. Thank you for taking our question. I would maybe like to start off with if you could just walk us through the main drivers behind the changes of your new 2022 forecast versus the original ones referencing the original model when the company initially went public.

Max, thanks for your question. Yes, we did adjust our expectations. I think even with the adjustment, we are looking at over 100% in revenue growth, a 30% reduction in EBITDA loss, and an 80% increase in deployed units. So, I think it’s going to be another record-breaking year. But we felt that adjusting expectations for events that we can’t control is the right business decision at this time. We developed our IPO model over a year ago and the world looked very different. At the time, we thought COVID would be a diminishing factor this year, we believed inflation was historic. So, today inflation has been persistent. And the resurgence of COVID has continued to create supply chain headwinds for us and mainly around factory closings and things out of our control. So, we are excited to have a great year, but didn’t feel like it was appropriate to adjust expectations.

Got it. Thanks, Lucas for that. And then as a follow-up, if you could help us get a better sense for the methodology used behind your total committed units. It looks like they grew to about 720,000 and you expect to deploy about 300,000, that midpoint in 2022. So, as we look to 2023, would you expect about 420,000 or so units to be deployed? It would be great to get a better sense for the longer vision for how many units you would expect to deploy. Thank you.

Yes. So, Max on that your committed units, we are not going to give guidance on ‘23 today, and that number continues to roll. It’s a 2-year rolling metric. And so it will change throughout the year as we come back every quarter. But we are at a point to that is we are still seeing incredibly strong demand. We are growing that number every quarter. And we feel really good about where the business is headed.

Great. Thanks guys for taking my questions. Two, if I could, one, just on supply chain, I was hoping if you could give maybe a little bit more color on how you guys are trying to kind of manage that and be proactive and curious if you can share any metrics around maybe like what percentage of how orders or deliveries have kind of been on-time or what percentage of customer projects either retrofit or any new builds have been on time or delayed. And then just on SightPlan, just curious whether this kind of signals that this – that more sort of like property management type SaaS solutions is going to be an area of focus for you guys going forward. And maybe you could just double click on the resident engagement comment that you made around SightPlan and curious what that could mean for you there?

Tom, thanks for your question. So, I will take the second one first. Around the SightPlan, I think we are incredibly excited to continue to broaden our reach in terms of getting into property operations and property management. It’s been on our roadmap, it was in a roadmap slide that we have shared before. So, it’s definitely something that is core to our strategy. I think it really enhances our product offerings. We have been able to see firsthand how well these complementary products work together. And we have many customers that use both SmartRent and SightPlan today. As we said in the call, our integration is already complete. So, we know really firsthand how great these work together. And the other thing that I think is interesting, especially as we talk about sort of the supply chain headwinds, it is right to have pure SaaS software that we can go sell and implement even if the supply chain is persisting. We are not relying on any hardware to deploy any of the SightPlan products. In terms of being more specific on the supply chain, I think we have a good stock on hand of our core components. But a lot of jobs that we have require semi-custom or unique components to remain challenging to get. So, it’s not a metric, or we could say x percent arrived on time or y percent didn’t. But it really is just that we are still seeing progress, if we are seeing the supply chain is signed, but it’s going to take we feel like guidance from our suppliers and our contract manufacturers, it will continue to get better this year, but it’s going to be persistent. The other thing that I think I might drop in there is when we have these delays, they are just delays, so the great news is our customers are into this with us. We haven’t lost a single customer because we couldn’t deliver, so no one is happy about the delay, but they certainly understand what’s going on.

Hi, everyone. Thanks for taking the questions. I just wanted to start with putting a finer point around the expense buildup within the EBITDA guidance, maybe in terms of the gross margin outlook by the various revenue lines, as well as the fixed of ex-growth of the year, I guess and in particular, any color that you are willing to provide at this point around the cadence of profitability through the year as well as free cash flow and any color around the timeline to reaching positive margins at some point, maybe in EBITDA and cash and into next year. Thanks.

Ryan, thanks for the question. So, we do see improving margins throughout the year. And I think you would love to see us be adjusted EBITDA positive in 2023, with the combination of us and SightPlan. And I think we are feeling good about as we are ever seeing inflation pressure up our costs that we are able to adjust our pricing and stay on top of that. So, did that answer your question?

Hey, guys. Thanks for taking my question. Maybe one on gross margin, so in your Analyst Day deck from last summer, you pointed to pretty significant gross margin expansion in the hosted services segment. I am seeing an estimated 50% hosted services gross margin in 2021, which is up from 34% in 2020. You reported 2021 hosted gross services margin – or sorry, hosted services gross margin at flat year-over-year 34%. So kind of a two-part question. First, what held you back from seeing that gross margin expansion in hosted services? I am kind of assuming it’s related to the supply chain issues. But could you give us any color around which products have significantly higher gross margins? And second, when your supply chain issues do moderate, should we be modeling hosted services gross margin expansion at a similar pace to your investor deck from last summer?

On the first part of the question, yes, it’s supply chain related. We achieved higher gross margin on products that we manufacture. And so you can look to where we have some of the delays, like in our Fusion Hub that are having an impact there and continue to have an impact this year. In terms of the second part of the question, I think you will see that coming through. And I think again, I just want to double click on this and say it’s great to have an extra $50 million of high-margin SaaS revenue come in from SightPlan. Well, great. I just want to say thank you to everyone for joining us today. We appreciate your time, your continued support and we look forward to catching up with many of you in the coming days and weeks. Have a great night and talk to you soon.

This concludes today’s conference. You may disconnect your lines at this time. Thank you all for your participation.