UPLD · Upland Software, Inc.

Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-powered knowledge and content management software, today announced the launch of AI Conversational Search for Upland Panviva Sidekick , a browser-based assistant that transforms how enterprises retrieve knowledge. By combining natural language processing with trusted organizational data, this release solves the critical challenge of balancing AI efficiency with strict regulatory compliance. Panviva Sidekick’s new AI Conversational Search allows frontline agents – from credit union bank tellers to healthcare patient access directors – to ask questions in plain English, just as they would a colleague, and receive immediate, accurate responses to questions. The tool builds upon an organization's existing, human-approved, compliance-driven knowledge base by leveraging a hybrid model of Retrieval Augmented Generation and Large Language Models. This approach significantly reduces the risk of AI hallucinations common in open-ended models,

Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-powered knowledge and content management software, today announced the Upland BA Insight Platform, reflecting a strategic investment in AI innovation. The new BA Insight Platform – incorporating the product's SmartHub, ConnectivityHub, AutoClassifier, Smart Preview, and Connectors – delivers search experiences that are more connected, more contextual, and more actionable. This launch reinforces the company’s goal of empowering complex organizations with smarter, more integrated search capabilities for both traditional enterprise and next-generation AI environments. “While application connectors are important, our differentiation lies in managing the complexity, security, and intelligence we wrap around those connectors,” said Dan Doman, Chief Operating and Product Officer at Upland Software. “With this release, we’re driving the future of search experiences and AI readiness without requiring