Indiamart Intermesh Limited (INDIAMART) Q3 2026 Earnings Call Transcript

Good evening, ladies and gentlemen. I am Abhijit Vikram, Head of Investor Relations. On behalf of India Mart Intermesh Limited, I welcome you all to the company's Quarter 3 FY26 earnings webinar. As a reminder, all participant lines will be in the listen-only mode, and there will be an opportunity to ask questions after the presentation concludes. Joining us today from the management, we have Mr. Dinesh Agarwal, Chief Executive Officer, Mr. Brijesh Agarwal, Full-Time Director, Mr. Jidin Divan, Chief Financial Officer, and Mr. Pratik Chandra, Chief Strategy Officer. Before we begin, I would like to remind you that some of the statements made in today's call may be forward-looking in nature and may involve risk and uncertainties. Kindly refer to slide number 3 of the earnings presentation for the detailed Now, I would like to hand over the call to Mr. Dinesh Agrawal for his opening remarks. Thank you and over to you, sir.

Thank you, Abhijit. Good evening, everyone, and welcome to India Mart's Quartet Free FY26 earnings webinar. We have circulated our earnings presentation, which is available on our website, as well as a stock exchange website. We are sure you would have gone through the same, and we would be happy to take any questions afterward. And Yamaj has delivered a consolidated revenue from operations of Rs. 402 crores in the quarter three, representing a year-on-year growth of 13%. Collections from customer grew to Rs. 426 crores, representing year-on-year growth of 17%. Deferred revenue grew to 1,775 crores, representing year-on-year growth of 19%. In quarter three, unique business inquiries reached 28 million, growing 4% year-on-year, along with continued improvement in the quality of inquiries. Total number of paying suppliers declined by 1,000 to 2,21,000. This decrease can primarily be attributed to moderation and gross addition due to price increase being implemented in the silver subscription tier during the last quarter. Additionally, lesser number of working days due to festival season has also contributed to the decline. Our platinum and gold customers, which constitute approximately 50% of our customer base, and more than 75% of the revenue continue to have good upsell and retention rate. Our company has always been an early adopter of the new technologies. Nearly a decade ago, we introduced behavioral data-based matchmaking, which was powered by AI and machine learning. Today, we are accelerating that journey further. We are rapidly adopting AI-enabled technologies to enhance the quality of our product and platform, improve user experience and engagement for buyers and suppliers, and reinforcing element of trust across the marketplace. We remain committed to elevating quality standards and improving the user experience to maximize the value offered by our platform. Now, I will hand over call to Bridgish for update on Busy InfoTech. Thank you, and over to you, Bridgish.

Hi. Good evening, everyone. At Busy, we've done a billing of 33 crores in Q3. The normalized year-on-year growth rate after removing the impact of the change in the payout structure for partners is at 28%. The revenue from operations was 32 crores, and the deferred revenues was at 112 crores at the end of Q3. This represents a growth rate of 50% and 56% on a normalized basis. The cash flow from operations was 6 crores for the quarter. During the quarter, Busy also sold about 10,000 new licenses, taking the total number of licenses sold to about 4,31,000. As we have been sharing in the past calls, we continue to invest behind enhancing the overall product experience and growing the sales channels that we have, so that we can build the foundation for sustained high-growth business at Bizi and for years to come. Now, with this, I'll hand it over to Jitin to discuss the financial performance. Thank you, sir.

Good evening, everyone. I'll take you through the financial performance for the quarter ending December 2025. Consolidated collection from customers was Rs. 426 crores in the quarter, representing buy and buy growth of 7%. IndiaWat standard collection from customer for the quarter was 390 crores, registering buy and buy growth of 14%. In Q3, consolidated deferred revenue stood at 1,775 crores, an increase of 19% on a Y&Y basis. Consolidated revenue from operations was 402 crores, registering Y&Y growth of 13%, and consolidated ABILDA was 134 crores, representing margin of 33%. In Q3, consolidated other income for the quarter stood at 135 crores. This includes one-time fare valuation gain of about 82 crores on account of re-evaluation of our strategic investment by technologies consolidated net profit for the quarter was 188. Consolidated cash generated from operations was 129 crores. Consolidated balance should add 3051 crores as in December 31, 2025. Thank you very much. Now we are ready to take any questions.

We will now be patient. If you wish to ask a question to the panelists, kindly use your hand and allow camera and microphone access. Alternatively, you may type your question so that we may be able to address questions from all the participants. We will wait for a few seconds until the question view assembles.

Best question is from the line of Anmol Kirk from TAM Capital. Anmol, please unmute yourself and go ahead with your question.

Anul, please go ahead.

Yeah, I hope I'm audible.

Yes, please go ahead.

Yeah, thanks for the opportunity. A couple of things. Firstly, I wanted to understand that, you know, it's been now a few quarters since our paid supply numbers have remained kind of subdued. So from that perspective, how do you see it going ahead in terms of, do you think that somewhere the market is saturated for us? Or do you feel that, and do you feel that we might have to kind of make changes to our business model in terms of introducing transaction-based aspects to our business model? Or do we kind of prefer to work on the Classified Plus model going ahead as well?

Let me just answer one by one. Do we feel market is saturated? No. Market has kind of unlimited demand for enough number of leads and quality leads that can be converted by sellers. So, there is a number of sellers willing to pay if they get leads which can be converted by them. Second, to attract more buyers, do we want to prefer moving to a fulfillment model? No. We would like to remain a software and tech-oriented company with enablement embedded wherever we can, whether it is trust-related embedding, whether it is any kind of credit-related embedding, any kind of payment facilitation. But we ourselves do not intend to do any sourcing or delivery or return because the categories are enormous and it is not feasible to go that way. So we are continuing to tune product market fit for buyers so that we can generate as many buyers as possible. As soon as that happens, I think we should be able to now get earlier, about a year and a half back, I think there were problems with the quality of the inquiries also, and there were problems with the competition also, and I had addressed this in earlier quarterly calls, that now the competition side, the localized inquiry side, the quality of the inquiry, the intent of the inquiry, all of that, Most of the suppliers are happy with the quality of the inquiries that they are getting. Now, if we can double the inquiries, I am sure we can double the customer count from here. Thank you.

Understood. Secondly, I wanted to understand that there is a slight reduction in our advertisement as J&A spend in the quarter. So when would we move to 10 crore kind of quarterly spend in terms of the digital marketing spends?

Yeah, we continue to do that. You know, the little bit of spend that you see a reduction from 6 crore to 5.5 or so. That is because there was Diwali, the Shara, and we didn't want to run the ads on the holidays. There's no point running ads on the holidays. 25th was a holiday. So that's about it. And secondly, as we are running the ads, we are getting confident how to optimize for the cost. As far as the scaling goes, I think we are trying to find more and more keywords that can be targeted at the CPC rates that we are willing to pay. So, we are continuing to see that. Hopefully, this quarter, we should be seeing a little bit of uptick. But I can't comment when do we plan to spend 100% of that 10 crore budgeted every quarter.

Understood. And lastly, if I look at it on a Y&Y basis, our total number of buyers have increased almost by 9% to 10%, while the unique business inquiries still remain kind of range-bound. So whatever the spends that we are making on the advertisement side of things looks like that it's attracting more buyers, but the suppliers and the unique business inquiries by these suppliers kind of remains range bound. So do you think that maybe there would be a change in strategy in terms of the advertisement spends which will cater towards more supplier additions?

No, these particular advertisements are mostly related to very transactional buyer requirement related. So, supplier advertising is mostly on the social media. So, YouTube, Instagram, Facebook, LinkedIn, you will find more supplier-oriented advertising. You will find more buyer-oriented advertising where buyers are actually searching for products such as Google. So, both the channels are different for buyer advertising and supplier advertising. And in terms of registered buyers and unique business inquiries, these are seasonal factors. I think, you know, plus minus 2-3% keeps on happening. I think I would be happy to keep focusing on the unique business inquiries.

Sure. Understood. And just a bookkeeping one. Is there any impact of new labor code on our business?

Yeah, so we have impact of new labor code. We have taken an P&L impact of about 8.5 crores in P&L. And after that, the net profit EBITDA, the number which has come, is there.

So, is this a one-time impact or this is something we've been telling?

That is right. This is a one-time impact. As for mandated by SAI, there was a one-time impact which was supposed to be taken in books. So, we have created a liability and an expense of 8.5 crores, which is a one-time path.

Sure. Thank you. Thank you so much for answering my questions.

Thank you. Next question is from the line of Prashant Kothari from Pictet Asset Management. Please unmute yourself and go ahead with your question.

Hello. Can you hear me, please?

Yes. Yes, Prashant. Please go ahead.

Okay. I just wanted to understand about the unique inquiries. They are growing at a very healthy rate in the last two quarters, like 17%, 12%, and suddenly it has dropped to 4% growth by way. But any kind of one of the factors there? Are we losing momentum despite our digital advertising initiatives?

I would call it mostly seasonal factors.

Can you explain what has changed seasonally out there?

What changed seasonally in terms of quarter three last year versus quarter three this year?

Yes, please. Yeah.

Generally, you know, speaking holidays here and there, sometimes, you know, just having one additional working layer or two additional working layers also happen. And from Q2 to Q3, it is always lower, if you see historically also. But even if you compare Q3 to Q3, you are right that it was growing at 14-15%, but now it has come down to 7%. Because in those holidays, we didn't even advertise. So earlier in the Q1 and Q2, we advertised all the 90 days. In this particular quarter, we advertised only for 75-80 days. That's why you see the advertising expense also lower by 50 lakh rupees or so.

Okay. Okay, sir. And how are the churn levels, sir, now?

The churn levels continue to be the same. There is not much change. If you remember, we started doing these changes in the product side, especially supplier side product changes, that we started doing sometime around November, December, January, February, March. So, I'm expecting that any annual display of the churn would be available sometime around April, May, June, not before that.

Okay. And, sir, just I noticed that you stopped reporting the total traffic data. Was it just an omission or is it intentional?

I mentioned it last time also, because currently the bot traffic is coming from everywhere, whether it is ChatGPT bot, and there are hundreds of now LLM bots, search engine bots, new browser bots, agentic bots. So the traffic, trying to identify the actual human traffic versus bot traffic, you know, it was years of Google and Bing monopoly that systems had become stable enough to identify what is the bot traffic and what is not. Nowadays, there is so many new crawlers are coming, like this parallel web, EXA, those kind of things. So I guess this traffic is moving very radically, and that's why we are, I told you last time also that we should be removing it, so we removed it.

Okay, and one last question, sir. When do you think you will feel confident to accelerate on the addition of new paid suppliers?

I'm not able to comment on that. I think I will continue to focus on providing better quality and better quantity. As soon as it starts to trend to three quarters in one single direction, then you will see. However, if you see this particular quarter, we have reversed from a sub-10% collection growth over the last four or five quarters to about 13-14%. So, I think there is some positive that I can see, but has that resulted, you know, dramatically into any kind of churn parameters? And until the churn parameters become better, I am not in a position to even invest dramatically on the gross addition.

Okay, sir. Thank you very much.

Thank you. Next question is from the line of Anirudh Sethi from Solidarity Investments. Please unmute yourself and go ahead with your question.

Thank you for the opportunity. So just a few questions. So I would like your comments on just the ARPU growth company level and for the top 10% customers just over the last three quarters or so. It seems that the pace of growth has seen a bit of a slowdown. In Q1FI 26, it was 9% growth, 7% last quarter. It's come down to 6%. Similar trend for top 10% of customers. So, you know, you mentioned you all have taken a price hike. So, if you can just share more color on what's happening over there.

I don't think, I've always guided 7 to 6 to 8 percent on the ARPU and, you know, top 10 percent ARPU are at 9 to 11 percent and that is how it is going. Yes, there could be certain when the customer count was not growing at all, then the ARPU growth was higher. And so ARPU growth is now coming in line to the long-term trend of 6% to 8%. I don't think anything different was told.

Got it. And our collection growth has been quite strong. You know, it's been 14%, you know, well ahead of what we are getting in terms of revenue. So, is there something, what has been the delta over here in terms of what explains why collection growth has been faster than, say, ARPUs and, you know, your revenue collection, your revenue growth overall?

No, it's the same, you know, 9%, yeah, 6% ARPU growth. And, you know, how much is the customer growth? 8% is the customer growth.

Okay. There are no one-offs in that number, right? So, this is like a good normalized growth rate to expect.

Yeah, so, you know, if you see the revenue side of it, you will be able to multiply the collection, customer growth and ARPU growth, but on the collection, collection is a leading indicator where collections grow first, and then they will go to deferred revenue, and then they will go to the revenue. So, that's how they will reconcile. We actually internally maintain two metrics. One is average collection per customer and average revenue per customer. So, we are able to understand what is the collection growth.

Got it. Got it. Yeah. And just so one final question. The net ads, so essentially, you know, just to understand it more clearly, you mentioned that the churn levels have not changed vis-a-vis the past. So essentially, the gross ads in this quarter, will you be able to quantify? What would that be? Avi, is it in action?

As I said, end of last quarter, last quarter means end of September. In the month of September, we had taken a price increase. So, October, November, December was the first quarter, full quarter, where the price increase was affected. Even January, February, March, we are probably recovering. So, I think gross addition should be coming to natural number sometime around April, May, June. One more quarter of maybe plus minus zero customer addition, you can expect.

Got it.

Great.

Thank you for answering my questions.

Next question is from the line of Nikhil Chaudhary from Nuwama. Nikhil, please unmute yourself and go ahead with your question.

Hey, thanks for the opportunity. First question on gross addition side. Sir, you mentioned in your remark on one earlier question that there are enough supplier to target, right? If we have so much large supplier which we can target, then why gross addition will get impacted despite of price? We should be able to get higher gross addition if we want to, right?

Yeah, we will. We will. We will be able to get. It's just that every time you change some 500 rupees, 1000 rupees price, the sales team takes a little time to adjust to it. There's no problem theoretically.

Got it. Got it, sir. Second thing on this standalone collection growth. So, you say standalone collection growth increased to 14% compared to 8% to 10% what we have been seeing since last few quarters. How sustainable this mid-teen growth is and what led to this acceleration from last quarter?

So, as I said, to some extent, I think the better gold and platinum monetization led to some better average collection per customer. So, maybe half a percent recovery on the renewal rate and better collection. However, at least let it repeat for one or two quarter, and then we can say that this is a trend. And otherwise, you know, one off 14%, I think, let's not become very happy about it. But I think we are cautious, we are targeting even JFM quarter to be similar, but let's see.

Got it, sir. Your comment about this higher renewal rate, does that mean that we saw lower churn in gold and platinum this time compared to previous quarter?

Sir, as I said, it is too little to quantify.

Got it. Got it. Just last one from my side. You made a comment that we might see lower churn from April, May, June. What gives you confidence? Is there some behavior you are noticing in annual supplier? Maybe they are more active on the platform. They are consuming more lead. And second, are you seeing some, let's say, change in churn, especially for silver monthly? Is there is some activity there?

Yeah, so monthly is still not recovering monthly because I think there is two separate behavior that we found. Why somebody takes monthly and why somebody takes annual. So one, obviously, somebody takes a monthly because of the affordability reason that he himself has a cash flow problem and wants to pay monthly. And the second is, he wants to try the platform, and he has not made up his mind that, okay, internet, I want to jump in. However, somebody who comes in with annual subscription of 32,000 rupees, he, one, he doesn't have that kind of a cash flow problem, and secondly, he has made up his mind that he wants to try definitely an annual. So, in the annual, the churn rates are always a few percentage points lower than the monthly. So, we are hoping that the annual retentions would improve a little bit. But in the monthly, we have not seen any respite. If we would have seen, I would have given you an indicator that, okay, monthly is improving, so will annual improve.

Got it. Got it. That's it from my side. Thank you. Good luck for coming.

So, we have a question from the chat menu. The question is from Mr. Devang Patel. At the margin, some of the buyer traffic is moving from Google search to AI search. Given our predominant reliance on Google search for traffic, how do we see this as a longer-term threat to our business model, and what are the measures are we taking to tackle it?

See, two, three things. One, every time a newer technology and more pervasive Even more useful technology comes. It overall improves the time. Means if earlier X number of people were only using Google, now the total number of people that will use either Google or Gemini or ChatGPT would be higher than X. So, it actually expands the time anyway. Now, within that, is Google going to, you know, everybody, many, many different publisher companies are facing stagnation in growth of traffic coming from places like Google. More so where there is a lot more research required. I have heard stories around, you know, where there is more research required, people do go to, you know, AI search. However, where there is a transactional unique content discovery, people continue to go to the search. Having said that, if you go to Google Gemini or if you go to Grok, India Mart features well even in those searches. However, currently, those are not giving directly blue links, but they are giving like a reference within the answer. They are giving reference that this answer has come from here. So, we are getting links, but this is a general problem. I think we need to rely more on our repeat traffic, and that's what we are working towards. Currently, our repeat traffics are running almost all-time high at 58-59%. Repeat inquiries.

We can go ahead to the next question.

Thank you. Next question is from the line of Swapnil from JM Financial. Please unmute yourself and go ahead with your question.

Hi, thanks for the opportunity. I have two or three questions. The first one is on the, can you just quantify the increase in silver category pricing that you have been mentioning? What was it earlier, and what is the latest pricing that you're offering to the suppliers?

Earlier, it was Rs. 3,000 plus tax on a monthly basis and Rs. 28,500 plus tax on an annual basis. Now, it is Rs. 4,000 plus tax on a monthly basis, and currently, it is Rs. 35,000, but currently, we are giving some discount of Rs. 3,000. So, it is the 35,000 rupees minus discount running 3,000 rupees, so 32,000 rupees plus tax on an annual basis.

Got it. My follow-up question to that is, like, given the quantum up increase is quite steep, do you think it was the right time to take this price hike, especially at a time when we have not been able to get the proper control over churn rates?

I mean, we as a company have taken this decision after enough discussion and enough pros and cons. So we obviously think it was the right time after many, many years. And we also discussed that whether we should go from 3,000 to 3,500 and then 4,000. But given the size of the sales team and the amount of time it takes to absorb, and we did a lot of survey in the market, most people said it didn't matter to them whether it was 3,000 rupees or 4,000 rupees. People said it matters, either it works or it didn't work. So I think, yes, you are right, some fence-sitters might actually churn out because of that. But in general, those fence-sitters anyway will churn out one month later. So it was a well-discussed and debated step taken by us. So, I mean, I'm not sure whether it is right or wrong. I mean, it's a very subjective decision to say whether it is right or wrong.

Okay. I mean, can you help us understand how the churn rates would have moved from the previous quarter to this quarter? Because this was the first quarter of full price hikes, and especially for the silver category suppliers.

It doesn't apply to renewals. Renewals continue to happen at previous prices. Only the next time renewal will come, they will come at the newer prices. So, if somebody had taken a 2,500 rupees monthly subscription and continues to run, he is still running at 2,500 rupees a month. So either somebody breaks the subscription in between, then comes back, that's when the new prices apply. Or if somebody is on the annual subscription, when his next year's subscription will come, that's when his new prices will apply.

So will it be fair to say that the full impact of the price hikes, right or wrong, we will get to know maybe six to nine months later, that is when we will be in actual position to understand whether it worked or not? Yes.

Yes, sir.

Okay. Okay. Now, coming to, I mean, you said in the past that one of the challenges in increasing the suppliers was the quality of business inquiries that the suppliers used to get, and some of them were not happy. That led to some incremental change. But do you think the way our sales teams approach the suppliers, there could be some improvements needed on that side also? I mean, have we done some analysis on that side? I mean, the way our pitch would be to the suppliers?

Yeah, obviously, there is also some improvement possible. When it comes to sales, yes, better qualification, better presentation, better convincing helps. When it comes to servicing and chair, more enablement, better CRM, better training also helps. And we continue to work on both sides. As I admitted in five quarters ago, that until four or five quarters, we were actually thinking that it is purely and purely sales and service execution problem. However, when I myself went to the customer meetings, and now I have met almost 100 customers myself, there were small, small things that customers were worried about or they were getting irritated about. And we found few errors also. There was few, you know, blind spots in our product because something which was working, working for a long period of time, we tightened. So I think it has helped. And now I can, when I go and see, and when we see the leading indicators, I think our engagement levels have improved. The by-lead sold ratio has improved. The irrelevancy feedback has improved. So, many of those have improved. Nowadays, more complaint is, how do I get more inquiries? I'm unable to catch this by-lead. So that gives me some confidence that there was some problem. But yes, sales and service can be definitely improved and AI is now helping us put the CRM context in. So we are trying to find if we can help some co-pilot on the servicing side where the AI can suggest the action of a meeting or action of a call. So I think those are the things that will help us improve the sales. Apart from training and training, how do I enable a normal salesperson? Because having said that we will do training, it's still a high attrition role. You know, field sales and servicing or tele sales and servicing is a high attrition role across the industry.

But my question actually was slightly on the side, like, have you considered any changes on the top management side, you know, people leading the sales vertical from that side? I mean, is that a solution to the problem?

No, I don't think so. I mean, if you look at our leadership team, for the last 15 years, they have done a great job. And even this particular quarter, I think, so I think we have a very good team. And I would encourage any of you to meet our leadership team at different places, regional teams. And there is some, you know, performance level rotation, job rotation and churn that continues to happen even at that level. So, we do take action if certain particular locations or certain particular verticals are not performing well. But if you are suggesting that a lot of churn at the top level in the business, I don't think that is the problem.

Got it, sir. Thanks a lot for taking my questions and all the best.

Thank you. Next question is from the line of Amit Chandra from HDFC Securities. Please, please unmute yourself and go ahead with your question.

Hello, am I audible? Yes, sir, yes. Yes, sir, thanks for the opportunity. Sir, most of the questions have been answered, but just to get a clarity, you mentioned about the attrition thing has been stable, but despite of that, we have seen the increase in the collections, which was pretty strong. So, is it that the existing customers are opting for more like multi-year packages and expanding their existing packages to more from the original to more wider packages that is also leading to kind of collections growth despite the additions being muted? So, this is one. And also, in terms of the ARPU, is it now the company is getting tuned to more like milking the existing customers or enhancing the value for the existing customers only? Or how to see the overall strategy here?

Yes, so as I said in the earlier answer also, the 13-14% collection growth is obviously the number of customers multiplied by the average collection per customer. Now, within that, it's everything small-small that works together. At certain places, it is a higher upsell. At certain places, it is the higher multi-year renewal. At certain places, the renewal itself has improved in the gold and platinum. Now, coming to your second question, whether we are tuned to higher ARKU, and these two go hand in hand. If you want to target a 20% plus growth rate, ideally speaking, the company should target 10% coming from customer edition I mean, it could go from 5 to 15, but I'm saying anywhere between, if you want to get all of the growth coming from ARPU, it might get difficult. If you want all of the growth coming from customer addition, it might be difficult. The second part is that each segment plays a different role at India Mart. The silver customer brings the buyer side leadership because it gives you the availability of everything and anything on India Mart. So, that's how you can say any product is available or cheapest price is available. While the ARPU growth at the platinum side, which drives the ARPU growth, that brings all the profitability. So, if you just leave one lever, either you will lose on the top line or you will lose on the bottom line. So, we have to balance in the long run both of them. We can't leave it on one side.

And, you know, in the last, some of the calls you mentioned that, you know, change in attrition in the silver monthly or annual bucket might lead to increase in the collection. So, is it fair to assume that, say, like, if the attrition level comes to normalized level, maybe in the next one or two quarters, maybe we can see 5% to 6% more increase in terms of the collections growth from the current 14% to maybe 17-18%, which we were seeing two years back when the attrition was normalized? So is the maths still similar? And the second question is that obviously you mentioned about the sales thing that we have been trying to do and in terms of training. So apart from the sales, another very important aspect is the technology, because from that we have obviously it is getting upgraded. But do you think that the platform needs a very severe upgrade in terms of the way the things are handled in terms of business inquiries or in terms of the interaction it is having with the buyers and the sellers that actually needs a serious upgrade?

There's a huge opportunity today in terms of upgrading the platform and in many ways, whether it is user interface, whether it is user experience, whether it is multimodal, whether it is multilingual, whether it is instead of search, a chatbot. Also, I think earlier, the trust indicators were mostly direct. Now, with AI, you can do a lot of indirect ways of creating internal trust score, preventing any kind of suspicious activity. So, I guess content moderation, every aspect today, given the technology has taken, and technology has enabled very, very nicely in the last year, especially. It has become within reach of everybody. I mean, just take an example of voice AI. Today, almost 80% of our buyer interaction, which used to happen on a normal call, have already been gone to AI bot, voice bot, and they are performing better in terms of quality and better in terms of productivity. So I guess whether it is off-platform, whether it is content, whether it is user experience, everywhere, world over, every technology platform, every UI platform will require significant upgrade. And we are cognizant of that fact. And we have always been a very good user of the technology. We started the internet portal in 1995. So that will give you some glimpse of a future that we can see.

Yeah, no, no, sir. So that has been really a great journey. But why I'm asking is this, because for several years, we have seen the user interface typically being the same, right? We have not seen a very major upgrade. So where we are in terms of the upgrade journey, if you can give some idea, and also in terms of the internal technology team, how the internal technology team functions and things. Yes.

So there are two things. One is the look and feel that you see. Maybe look and feel feels a little dated, and I take that feedback. I mean, if you really look at the Microsoft Excel in 1992 and today, they are the same, but great functionality. So, there is nothing much that has changed on Google or Microsoft Excel in the last 20, 30 years. It is the substance that gets changed. Having said that, feedback taken, we will upgrade and uplift the design and, you know, design and feel. However, the technology slide is in front of you. You can see there is a lot of changes currently going on, and we are very proud of our own technology platform. You just see the site speed that we open and the complexity of the things that we do. We are very proud that, and we do benchmarking with our technology. Our technology platform is equivalent or faster, similar to Amazon.com. Our security levels are 96%, which is even one point higher than Amazon. So I think we continuously benchmark ourselves with Google and Amazon of the world. Okay, sir. Thank you and all the best, sir.

Thank you. Next question is from the line of Shubham Sehgal from Securities Investment Management. Please unmute yourself and go ahead with your question.

Shubham, please go ahead.

Hello, I'm audible. Yeah, you are audible. Yes, thanks for the opportunity. My first question is, could you share the typical progression of the paid suppliers from silver to gold or platinum tiers? And additionally, I just want to understand how has this trend changed in the recent one or two years compared to the past years. So due to the churn, how this trend has changed? And if you could just share a typical progression in annual basis, how many, you know, suppliers we expect from the silver category to get upgraded.

Yeah. So typically, historically 15 to 20% customers from silver moved to gold, from gold, another 15% customer typically moved to platinum, no 10%, I think. So, nowadays, ever since the renewals have dropped, most of the upsell has dropped. So, you know, 80% of drop will come from the upsell because if they were to, if the renewal was highest, because most of the upsell happens at the time of renewal. When the people come up for renewal, that's when the upsell happens. Since the renewal itself has dropped by 10-15%, I think the upsell itself is currently trending So from, uh, 17, 18% upsell, uh, which used to trend anywhere between 15 to 20% that is now trending at, uh, you know, five to 10% depending upon the different industries and different buckets.

Okay. Got it. Uh, my next question was, uh, in the previous calls, you had mentioned, uh, that there is still a significant headroom for our expansion among the enterprise customers So could you help me quantify this potential? And what is the estimated ARPU ceiling for this segment, the enterprise segment over the next two, three years? And currently, what would be the percentage of Indiamath's current revenue or paying supplier base, which would be made of these enterprise customers?

We have about 100 to 200 odd customers in the enterprise segment, and when I'm saying 100 to 200, it means those who are platinum and enterprise both, because there might be certain platinum customers who have been using our gold service or using our silver service. Now, from there, if you see the top 1% of their customer, you will see 2200 customers currently are paying 11 lakh rupees per annum. So, top 2200 customers. And within that, if you see the Pareto, this can, at the highest level, we have customer who end up paying even upwards of 50 lakh rupees. So, this is the average of top 2,200, 11 lakh rupees. So, if you see the median and above, you will see that it is ranging from 5 lakh rupees to 50 lakh rupees or so.

Okay. So, just a follow-up on this. So, like, and actually regarding the ARPU growth. So, you mentioned that the normal growth that we expect is around 6 to 8%. But in the past few quarters, when we were getting accelerated ARPU growth, you had mentioned that it is due to the new category and differential pricing that we have involved in our system. So I just wanted to know, like, either that category pricing difference, has it just normalised in the system? That's where now the ARPU growth will normalise as well? Or could we again see the accelerated periods of ARPU growth?

ARPU is driven by revenue, and revenue is coming from deferred revenue, which typically reflects a three-quarter Ego collection trend. So, if you want to see the current quarter ARPU, you know, if three quarters Ego, my collection was 9%, so is ARPU was, you know, out of that, if it was 3% was customer growth, 6% is ARPU growth, that ARPU growth you are seeing today. Either you see customer and collection and average collection per, because average collection per user is not a standard matrix in the market. Otherwise, if you see the ARPU, it will always be a 15 months, you know, moving average ARPU.

Okay, got it. Thanks for the clarity. Just last question. So on our platform, we do have different tags for different industries, like a tag known as industry leader or leading supplier. And that's for the specific categories of the searches. So is there like a cap on the number of these tags that we have, the industry leader and leading supplier? And if there is a cap, does this help in retaining the customers? Because if they might go off with the tag or, you know, like, uh, remove the tag, uh, that tag would be handed over to someone else. So is there a cap and does it help in retaining any?

It comes at both. If I, if I have limited number of tags, uh, then, uh, I limit my time because there is a limit to what a single person can give me. But if I have a unlimited. So, initially, when we launched the industry leader program, I think we had three maximum things. But over the time, the demand in the market was that, you know, I can't pay you 30 lakh rupees for being an industry leader, but there are three people who are willing to pay or five people who are willing to pay. So, I think we have only one product, which is the category leader or something, which is not visible there at the time. But other than that, all the products are available with the demand supply kind of thing.

Okay. Got it. Thank you.

So we have one last question from the chat menu, which we can take early. This is related to accounting products. This question is from Mr. Vabhav Jai. In our accounting products, can you throw some light on how the products are different from each other or how they complement each other as part of the stack? And what is the value of addition in comparison to competition like tallies, overbooks, etc.?

So, if we look at the three major companies within the accounting portfolio that we have, one is busy, second is vapor, and third is lifekeeping. Each of these companies essentially have a very different target segment. So, Busy, for example, starts to do very well in the small and medium-sized businesses segment. These are businesses typically who will have a requirement of managing inventory apart from doing basic sales, who would want to do GST filing. When we come to Vyapar, Vyapar essentially will focus more on the micro-sized businesses. These are businesses where billing is essentially the most primary requirement, and these are businesses which are smaller in size. They want to go ahead and work upon billing through mobile app more than just rely upon a desktop-based software. When we look at LiveKeeping, LiveKeeping exclusively focuses on existing customers of Tally who would want to have browser-based and app-based access to the data and work upon that. So, Tally does not offer you those opportunities currently, and therefore, Livekeeping become extremely useful to about 2 million subscribers of Tally, who essentially would want to access data on browser using a mobile app online. So, each of these companies are targeting different sets of customers all together, and as a whole, therefore, we see that we will be able to have a significant play in the overall accounting industry segment all together.

Thank you. This was the last question for the day. I would now like to hand over the call to Dinesh Agarwal for his concluding remarks. Over to you, sir.

Thank you, ladies and gentlemen. Thank you for joining our Q3 FY26 conference call. We have tried to address your queries in the time available, but if you still have any questions, please feel free to contact our Investor Relationship team. Thank you and good evening. Good night.

On behalf of India Mart, we thank everyone for joining us on this webinar. You may now disconnect your lines. Thank you.