Thank you all for being here. Currently, everyone is in listen-only mode. We will have a question-and-answer session later. I would like to hand the conference over to Tahmin Clarke. Please proceed, sir.

Thank you, operator. Good afternoon, and welcome to Arlo Technologies' Third Quarter 2024 Financial Results Conference Call. Joining us from the company are Mr. Matthew McRae, CEO; and Mr. Kurt Binder, COO and CFO. The format of the call will start with an introduction and commentary on the business provided by Matt, followed by a review of the financials for the third quarter along with guidance for the fourth quarter, provided by Kurt. We will then take questions. If you have not received a copy of today's release, please visit Arlo's Investor Relations website at investor.arlo.com. Before we begin the formal remarks, we advise you that today's conference call contains forward-looking statements. Forward-looking statements include statements regarding our potential future business, operating results and financial condition, including descriptions of our revenue, gross margins, operating margins, earnings per share, expenses, cash outlook, free cash flow and free cash flow margin, guidance for the fourth quarter of 2024, the long-range plan targets, the rate and timing of paid subscriber growth, the transition to our services-first business model, the commercial launch and momentum of new products and services, strategic objectives and initiatives, market expansion and future growth, partnerships with various market leaders and strategic collaborators, continued new product and service differentiation and the impact of general macroeconomic conditions on our business, operating results and financial condition. Actual results or trends could differ materially from those contemplated by these forward-looking statements. For more information, please refer to the risk factors discussed in Arlo's periodic filings with the SEC, including the most recent annual report on Form 10-K and quarterly report on Form 10-Q. Any forward-looking statements that we make on this call are based on assumptions as of today, and Arlo undertakes no obligation to update these statements as a result of new information or future events. In addition, several non-GAAP financial measures will be discussed on this call. A reconciliation of the GAAP to non-GAAP measures can be found in today's press release on our Investor Relations website. At this time, I would now like to turn the call over to Matt.

Thank you, Tahmin, and thank you everyone for joining us today on Arlo's third quarter 2024 earnings call. The team at Arlo delivered another strong quarter with total revenue reaching $137.7 million, up 6% from the same period last year, which was elevated due to the Q3 2023 stock-in from our Essential 2 product launch across channels. This performance propelled non-GAAP gross profit to nearly $50 million in the quarter and generated $0.11 of earnings per share. The driving force behind the success continues to be our services business, which broke several records in Q3. Paid subscribers grew by 255,000, an increase of 70% year-over-year to reach 4.2 million, and service revenue grew 21% to a record $62 million while total service gross margin rose to over 77%, also a new record for Arlo. The continuing upward mix across our plans lifted our retail and direct ARPU to a new high of $12.24 per month. In addition to these strong trends in our service business, we launched our latest offering, Arlo Secure 5.0, right at the end of Q3. And despite being very early in the rollout, I want to provide an overview of the launch and a sneak peek at the performance we are seeing over the first six weeks. Arlo Secure 5.0 has innovative new features including person recognition, vehicle recognition, and widgets for iOS and Android that makes controlling the Arlo ecosystem so much more convenient. It also includes our groundbreaking custom detection capability that enables users to create private AI micro-models which detect nearly any type of event, dramatically expanding the power of our service. Arlo Secure 5.0 also includes in-app purchasing of our services for the first time, creating a purchase path that substantially reduces friction to become an Arlo subscriber and this release has allowed us to commence internal testing of an advertising model inside our user experience as we previously communicated. Early results from our Arlo Secure 5.0 launch are impressive. Historically, less than 20% of our paid users sign up for our premium plans which cost more than our single cam and unlimited cam basic plans. With Arlo Secure 5.0, we are witnessing more than 40% sign up for our more premium plan, which is more than two times the historical rate. This is accelerating ARPU on the new subscribers to over $14. We have also seen a doubling of users signing up for annual plans versus month-to-month. While still early, we expect Arlo Secure 5.0 to contribute to an increasing retail and direct ARPU heading into 2025 and illustrate opportunities for additional service revenue growth as we explore options to migrate existing users to Arlo Secure 5.0. We have never seen a service launch have such an immediate impact on key service metrics. As discussed previously, when we look ahead across our channels, the market remains softer in general terms. Some retailers and partners are showing surprising strength, while others are underperforming due to a variety of factors including customer sentiment, hurricane disruptions, and lower foot traffic. Similar to last year, Arlo has decided to be more aggressive in our promotional calendar and pricing as we focused on units sold, which leads to future household subscriptions and this allows us to test new price points like we did last year ahead of our annual operating plan. Reaching into these lower price points will lower our near-term hardware revenue but propel sales across our partners and drive additional household formation. In fact, we are targeting Q4 unit POS in North America retail to nearly double sequentially from Q3 to Q4, which would also represent a nearly 20% increase year-over-year, comparing against our huge launch of Essential 2 in 2023. With our service gross margins for retail and direct paid accounts at nearly 90% coupled with the positive ARPU trends I mentioned earlier. We expect service revenue to exceed our full-year guidance and be on track for strong growth in 2025. In addition to this growth, we are seeing continued progress in our pursuit of various strategic partner opportunities. The revenue growth in Europe shows the Verisure partnership remains strong in our last year of the initial term. And as a reminder, this partnership has been renewed for another five years as we look forward to innovating and growing together. Earlier this week phase 2 of our Allstate partnership was announced with Arlo Security Solutions now being marketed and sold to Allstate's 6 million home insurance customers in the United States and there are several other strategic partners that we hope to announce and provide more information on over the next several quarters. And finally, I would like to provide an update on our capital allocation plan. Our organic investment is already paying dividends with the successful Arlo Secure 5.0 launch and our technology investment continues as we begin development on Arlo Secure 6.0 and plan a large product launch for the second half of 2025 with continued innovation in 2026. Arlo also continues to review possible acquisition or investment options similar to what was conveyed before, but will only move forward if we feel it is right for the business and propels us towards our stated long-range target of 10 million paid accounts, $700 million in ARR and over 25% non-GAAP operating margin. Recently Arlo announced a share buyback program of $50 million which covers the third pillar of our capital allocation plan. A plan will be enabled this quarter and it is likely that you will see Arlo active in the market in the short term. And now I'll turn it over to Kurt for a more in-depth review of our Q3 results.

Thank you, Matt, and thank you everyone for joining us today. I will start by sharing some financial details and provide an overview of the business for Q3 2024. Total revenue for the third quarter of 2024 came in at $137.7 million, up 6% over the prior year period. In the quarter, service revenue represented about 45% of total revenue, up from 39% in the same period last year as we continue the progression towards the 50% threshold. This shift in our recurring revenue base reflects the continued momentum that we have gained in our transformation to a services-first business and the results are showing the power of the business model. Our installed base of subscribers continued its strong growth path, coming in at 4.2 million paid accounts at the end of Q3, an increase of approximately 255,000 paid accounts in the quarter. Paid accounts reflected a small catch-up of Verisure subscribers and, as we have previously mentioned, this quarter concluded substantially all of the Verisure catch-up related to firmware upgrades. Going forward, we remain committed to generating 170,000 to 190,000 new paid subscribers on a quarterly basis. Service revenue for Q3 was another record at $61.9 million or a 21% increase over the same period last year. The strong service revenue performance was driven in part by the growth in the overall paid subscriber base, but additionally a mix shift of subscribers to higher price rate plans resulting in ARPU expansion to $12.24 for our retail and direct paid accounts. Our annual recurring revenue at September 30th was $242 million, up more than 21% over the same period last year. I want to highlight the strength of our services revenue and ARR which helped deliver strong top-line revenue performance and contributed to Arlo's improving profitability with Q3 non-GAAP operating income up 28% and free cash flow up a robust 150% when compared to the same period last year. Product revenue for Q3 was $75.8 million higher than our second quarter level, but down about 4% when compared to product revenue generated in the same period last year. As Matt discussed earlier, consumer purchase decisions as we enter into the mass market segment of DIY security have shifted to lower price points. This market dynamic is resulting in a significant reduction in ASPs for product hardware across the industry. Based on these conditions, we are focused on driving incremental POS volume to deliver on our services strategy. And so far this approach is working as we shipped a total of 1.5 million devices worldwide compared to 1.3 million in the prior period. We will participate at these lower price points in the upcoming holiday season and we continue to believe that paid subscriptions are paramount to creating the best returns for our business. And with the current market dynamics, leveraging product pricing is our best opportunity to drive paid account additions. Last year's launch of our low-cost Essential 2 camera has been critical to our success in the market, benefiting us in two distinctive ways. First, as the market has become more value conscious, having a product that is both attractive in price and quality that appeals to this customer segment enables Arlo to remain competitive. Second, we are able to explore the characteristics of these customers by participating in these lower price segments. We now understand that while they might need inducement through discounted upfront pricing on the device, the propensity to sign up for recurring service has continued to trend favorably and in some cases the metrics that these customers generate are better than we previously anticipated. Looking to the holiday season, we expect product gross margins to trend downward as we partner with major retailers like Walmart to meet the market dynamics head-on and deliver additional paid subscriber growth. As we participate in the mass market adoption of smart security, we will continue to use our product ASPs as a lever to ensure the continued growth trajectory of our services business. In the quarter, approximately $66 million, or 48%, of our total revenue was generated by our international customers. On a year-over-year basis, international revenue was up from the $50 million level or 39% of total revenue in the prior period. Verisure continues to be the driver of this international revenue growth and an outstanding partner for us, delivering strong results in the EMEA region. From this point on, my discussion will focus on non-GAAP numbers. The reconciliation from GAAP to non-GAAP figures is detailed in our earnings release, which was distributed earlier today. Our non-GAAP gross profit for the third quarter was $49.5 million, a 12% increase year-over-year. This resulted in a non-GAAP gross margin of 36% in the quarter. The year-over-year increase in non-GAAP gross profit was attributable to the continued expansion of our services business and improvement in service gross margin, which was offset by a lower product gross margin. Non-GAAP service gross margin for the quarter was 77%, up over 300 basis points from 74% in the same period last year. The improvement in non-GAAP service gross profit was driven by growth in our total paid subscriptions and improvement in ARPU. Non-GAAP product gross margin for the three and nine month periods ended September 2024 was 2.2% and 4.4% respectively, which is generally in line with the guidance that we provided earlier in the year. Total non-GAAP operating expenses for the third quarter were $38.7 million, up from $35.7 million in the same period last year. The year-over-year increase is primarily related to increased marketing spend and investment in Arlo Secure 5.0. Additionally, as mentioned in our previous earnings call, we plan to increase operating expenses in the back half of the year by a nominal amount, focusing on customer experience and other areas of innovation as part of the organic investment as described in our capital allocation plan. In Q3, it is noteworthy that we set a record with $10.8 million in non-GAAP operating profit, or 8% operating margin. Additionally, our operating profit for the year-to-date period of 2024 was $28.6 million, up a remarkable 90% over the same period last year. Further, we posted non-GAAP net income of $11.8 million, which translates into non-GAAP net income per diluted share of $0.11. Our non-GAAP net income year-to-date for 2024 was $31.8 million, also up about 90% over the same period last year, illustrating the tremendous operating leverage in our model driven by our services business. Regarding our balance sheet and liquidity position, we ended the quarter with $146.6 million in available cash, cash equivalents and short-term investments. This balance is up more than $20 million since September of 2023. Even more exciting is that we generated free cash flow of $17.4 million during the quarter, which represents a free cash flow margin of over 12% and is up more than $10 million over the same period last year. This is driven by increased profitability and enhanced working capital management. Free cash flow is the true measure of the successful trajectory of our business and year-to-date we have generated $43 million in free cash flow, which is up 54% when compared to the same period last year. This level of free cash flow growth is tremendous, especially given the general market conditions and shows the resiliency of our business model. Our Q3 accounts receivable balance was $68.6 million at quarter end with DSOs at 45 days down from 49 days last year. Our Q3 inventory balance was $52 million in line with the levels last year. Inventory turns remained at 5.8 times and in line with our expectations as we continue to optimize our inventory levels in an effort to minimize our spend on freight costs. Now, turning to our outlook. The consumer market remains highly promotional and we plan to be aggressive with our product pricing during the holiday season to drive additional POS volume and in turn paid subscriber growth. As a result of the shift in consumer purchase decisions to the lower price segments, we expect ASPs to continue to decline, resulting in lower product revenue and product gross margins for Q4. Given this trend, we expect fourth quarter total revenue to be in the range of $116 million to $126 million. While we expect to come in at the lower end of our total revenue guidance for the full year, it is important to note that we expect to exceed our full-year guidance for our services business of $240 million and at a healthier gross margin target of around 80% accident year. While product gross margin may be down, service gross margin will remain strong and we expect combined non-GAAP gross margins to be higher in the fourth quarter as a result of the mix of revenue shifting more towards services. The key driver of this improvement is the fact that our services gross margin on retail and direct paid accounts is approaching 90%. We expect that our non-GAAP net income per diluted share to be between $0.07 and $0.13 per share, which translates to the midpoint of our EPS guidance for the full year. And now I'll open it up for questions.

Our first question comes from Jacob Stephan from Lake Street. Jacob, please go ahead.

Hi, everyone. I appreciate you taking my questions. Matt, Kurt, you mentioned during the call that the Q4 point of sale is nearly doubling sequentially. You also indicated that you shipped 1.5 million devices in Q3. Can you clarify if this implies that you're expecting to ship around 3 million in Q4?

Yes, it's POS doubling from Q3 to Q4 is a measurement on cameras, and that's what actually drives the subscribers on the backend. So we're not including accessories into that. Those may grow as well. But when we look at what's driving subscriptions, we're looking at how many cameras did we sell through meaning at POS in Q3 versus what we think is going to happen in Q4 based on the promotional activity and what we're hearing from the retailers as things are starting to ramp up in the quarter. So we're expecting the POS in North America retail only cameras at nearly double what we did in Q3, which in turn would obviously drive subscribers. So it doesn't really equate to the 1.5 million because that's across various regions and includes accessories.

Okay, got it. That's clear. And then maybe just talk about Secure 5.0 a little bit here. Obviously you guys are seeing some nice uptake, 40% are subscribing to the premium plan. But maybe could you help us understand how much of the customer base is currently on Secure 5.0? Is this broadly rolled out to all retail accounts or any color there?

Yes, great question. We've had some positive developments in the last quarter. One is our planning for Q4, which anticipates a significant increase in point of sale that should lead to market share gains, and we're quite enthusiastic about that. Another key development is the launch of Arlo Secure 5.0, which has been in the market for about six weeks as I mentioned earlier. This rollout has had the largest impact on our key metrics that I've ever seen from such a service launch. Currently, it's available to all new subscribers. We haven't made changes to our existing user base yet, although some of our current paid accounts are beginning to cancel their old plans and switch to the new one because they are excited about the upgrade. Mostly, though, it's still being targeted at new signups. I estimate there are probably around 80,000 to 100,000 accounts on the new plan right now, but it's still early days. When we look at our top tier accounts, those subscribing to the premium plan have increased from 20% or less to more than 40%, effectively doubling. This has positively impacted our average revenue per user, which was around 12.24 last quarter, and we're now seeing it exceed 14 for these new subscribers. As we move into this quarter and look ahead to Q1 next year, our focus will be on how to migrate all our users to Arlo Secure 5.0 and make this transition exciting and beneficial for everyone. The new features are appealing to users, and we want to see how they are engaging with Arlo Secure 5.0 while also driving higher revenue across our entire user base. These are two significant updates we are excited about—gaining market share and the strong initial success of Arlo Secure 5.0's rollout.

Okay. And have you seen a decent uptick in kind of the overall attach rate associated with Secure 5.0? I know in the past it's been about 65% but any uptake there?

We're noticing that we've enabled in-app purchases in certain areas, which is a new initiative for us. On the in-app purchase front, we are experiencing an increase in conversion rates. Although the increase is modest because we are only testing in a few areas to observe how those customers progress over time, it indicates a potential opportunity to enhance conversion. Aside from that, the overall consistency aligns with what we've observed over the past years and across different customer segments.

Okay, got it. Thanks for taking the questions.

You're welcome.

Thank you. Our next question comes from Mark Cash from Raymond James. Mark, please go ahead.

Yes, thanks. This is Mark on for Adam. Good afternoon, guys. Matt, maybe just starting with you on phase two with the new Arlo total security bundle for Allstate, so nicely building upon their relationship. 140 million Allstate Protection Plan customers or 16 million U.S. households are customers of them. So, really big numbers. I'm just wondering how you're thinking about the go-to-market mechanisms for Arlo and penetrating that base? And it might be helpful to maybe put that in context and compare it with the kind of the line of sight you have with Verisure when embarking on that relationship and how successful that's become now?

Yes, that's a great question. We have been working with Verisure for almost five years now, and it has been a strong partnership. It took some time to develop, but we were able to implement some solutions quickly into their systems, which helped accelerate that growth. I believe we will see a similar trajectory with Allstate, starting off slowly but with significant market potential for us to tap into. In the first phase, we focused on selling Allstate products through arlo.com and understanding how our brands interact within our user base. Currently, in phase two, Allstate is using emails, in-app messaging, and their own channels to promote Arlo products and services to their extensive user base. We maintain modest expectations in this phase. Both phases are about learning how our brands resonate with different audiences, how our products connect, and where the value lies, while we gather valuable data. There will be future phases, and we anticipate scaling from here. We are particularly excited about getting Arlo products and services to Allstate customers, as this will help us gain insights in the coming quarters and plan for the future. The total addressable market for Allstate is substantial, and early data suggests we are reaching potential customers who may not currently be purchasing security products through retail channels, indicating new opportunities for Arlo.

Interesting. Okay, good. Thanks for that. And maybe that kind of ties into a question I had on geos and what you're seeing. So America is down year-over-year for two quarters in a row. Maybe Allstate is the answer to that. But then you have Europe with some countries ramping really quickly like we see with Sweden, while others are kind of destocking with some scale like we see with Spain. I guess what is causing that divergence, like domestically versus internationally? And I guess if you could kind of talk about what's going on regionally within Europe, that'd be helpful to understand.

We need to be cautious about going into too much detail regarding Europe. There are regional variations to consider. It’s better to look at the situation on a blended basis, depending on where Verisure is allocating its resources based on local market conditions. There are also macroeconomic factors in Europe that differ from those in the U.S., which have an impact. Overall, Verisure remains strong, as evidenced in the quarter, and we anticipate continued strength in Q4. In previous years, Verisure sometimes destocked in Q4, which affected the following year, but we’re uncertain if that will occur this year. We believe their ordering will stay relatively strong due to local regulatory factors. The timing of Chinese New Year for manufacturing also plays a role. We expect Verisure will continue to be a solid partner in Q4. When comparing domestic retail, some of the timing of shipments for the holiday season means Verisure receives some products earlier than we do. We had a robust Q4 in terms of shipments, but point of sale will be even stronger in Q4. In Q3, we didn't focus as heavily on events like Prime Day and monitored the price points closely, which might have resulted in a slight loss of market share during that quarter, despite a strong overall performance. We are adapting our pricing strategy with retail and channel partners heading into Q4, anticipating nearly double the point of sale for camera systems. This situation involves timing, market dynamics, and strategic decisions on stocking.

Yes. I'll just highlight something in addition to that and why we shared some commentary regarding the POS is just last year, if you recall, Q3 and Q4 for us were the transition periods where we were going from the Essential 1 to the Essential 2 platform. And the Essential 2 resulted in a fair amount of stock-in in both Q3 as well as in Q4. So you have to factor that into play, which is why we wanted to kind of normalize that factor and really talk about POS, because we think that's the factor or metrics that helps us get a clear indication or line of sight to household formation.

Okay, great. Matt, I want to revisit your comments on Prime Day and the varying levels of engagement. In your prepared remarks, you mentioned that customer sentiment is a challenge, along with hurricane disruptions that we are all familiar with, which have led to decreased foot traffic.

Yes.

I'm just wondering how these factors do play into your process of thinking about where to be more aggressive holiday season, because Walmart is obviously an important partner as you go mainstream and broad with your product. But can you lean more into Amazon or Arlo with those disruptions happening?

Yes, no, that's exactly it. So when you look at both the price points, but more importantly, especially recently as we plan for Q4 in the final stages, is we're seeing where things are strong and where weak and we are seeing strength. So we have certain retailers, you mentioned one, Walmart, where we're seeing actually strength and good foot traffic and we see other ones where we don't. And we double-click in and start to look at the details of that, what's going on and what you're seeing us is adjust some price points and length of certain promotions in some areas and shifting in some areas of the country online when there maybe foot traffic is low. So that could be arlo.com, it could be Amazon as an example, could be a retail.com with one of the retail partners that is seeing less foot traffic but still decent online traffic. So we're making those adjustments. Those are the last adjustments you can really make. You can't change the product you are promoting because those are already shipped in. But what you can do is you can tweak price points, tweak offers, tweak length of offers to then maximize what we're looking for, which is unit POS in Q4 that leads to then future subscribers. And we think we've done a great job optimizing that and we're seeing some real strength from the planning of what we think is going to happen as we get into Q4 and execute through Q4 starting 2025.

Okay, thank you. If I could just ask one more for Kurt. I appreciate the commentary you gave around the Essential 1 to 2 and then stock-in. But how are you thinking about with this promotional on the holiday season, the POS growth? And so how are you thinking about inventory levels throughout the fourth quarter and kind of how that flows into what you're expecting for cash flow to close out the year?

Yes, a couple of questions embedded in that question. I'll start by saying that first off, as you look at what's happening in the space, we have seen ASPs declining. And so we're prepared for that obviously with Essential 2. And that's allowing us to be very, very promotional in the fourth quarter. So we're prepared to kind of play at price points that we may not have been in that position to play at in the past. And I think that's a good situation to be in. As we look at what's happening at the retailers, we do believe for the North American retail that we will be more into a destocking position this year in Q4 relative to where we were last year again last year because of the load-in that occurred over two quarters for Essential 2, that phenomenon doesn't exist. This year we believe the retailers will be more into a destocking position. But all that being said, what we're prepared to do is be very aggressive with the promotional activity ultimately to get those units out into new consumer hands and ultimately convert them into subs in the Q1 and Q2 of 2025.

Got it. Well, thank you so much guys for taking the questions.

You're welcome.

Thank you. Our next question comes from Hamed Khorsand from BWS Financial. Hamed, please go ahead.

Hi. My question is really about your planning approach. If average selling prices are declining, will you be able to attract the same number of new subscribers to paid accounts?

Yes, there are certain price points we can't predict. Some of the price points we'll be targeting are ones we've previously used for promotions, and we've observed very consistent performance. Early indications suggest we might see similar results. The decisions are ultimately up to the consumer, but we won't have solid data until we enter Q1.

Okay. And my other question was how are you going to partner with more of these insurance companies if there is a lot of competition already in your field?

Well, what we've noticed is there's actually less competition in the partnership space. And it's one of the reasons Kurt and I have emphasized the strategic accounts being a big part of how Arlo is going to get to where it is today to our long-range plan. Partners worry about security. They worry about data privacy. They're looking for somebody who is concentrated in the space and innovating in the space and not this product line or services being more of a side hustle or a small part of a very large company. So what we've seen is there's partners in the insurance space are looking for a trustworthy company, an American company, to be very clear where they can trust what's happening, where the development is happening and everything, and a company that's really focused on the space and treats people's data correctly and somebody that can actually innovate with over time. So we're actually seeing less competition in the strategic account area than we are in just physical retail.

Got it. All right. Thank you.

You're welcome.

Thank you. There are no further questions. So that concludes today's call. Thank you for joining everyone. You may now disconnect your lines.