Hello, and welcome to Citi's Fourth Quarter 2024 Earnings Call. Today's call will be hosted by Jenn Landis, Head of Citi Investor Relations. We ask that you please hold all questions until the completion of the formal remarks, at which time you'll be given instructions for the question-and-answer session. Also, as a reminder, this conference is being recorded today. If you have any objections, please disconnect at this time. Ms. Landis, you may begin.

Thank you, operator. Good morning, and thank you all for joining our fourth quarter 2024 earnings call. I am joined today by our Chief Executive Officer, Jane Fraser; and our Chief Financial Officer, Mark Mason. I'd like to remind you that today's presentation, which is available for download on our website, citigroup.com, may contain forward-looking statements, which are based on management's current expectations and are subject to uncertainty and changes in circumstances. Actual results may differ materially from these statements due to a variety of factors, including those described in our earnings materials as well as in our SEC filings. And with that, I'll turn it over to Jane.

Thank you, Jenn, and a very good morning to everyone. I'm going to start with the macro backdrop and then walk you through our results for the full year. I'll share some thoughts on the progress we're making executing our strategy, and then conclude with why we have decided to adjust our 2026 return target. We entered 2025 with strategic clarity and good momentum across all our businesses. From the global macro perspective, economies have done a good job tolerating hikes from central banks and inflation has clearly been receding. While policies will certainly impact economic activity, whether in the form of tariffs or taxes, 2025 doesn't look that different from 2024. The U.S. remains at the heart of the macro picture. Growth is not only being driven by the higher-end consumer, but also by a strong innovative corporate sector. China's growth has been slower than expected, but there is still the prospect of further stimulus. Europe continues to underachieve, and many emerging markets have re-emerged as bright spots, a trend which certainly benefits us given our global network and deep presence in countries such as India and throughout the Middle East and ASEAN. I told you, 2024 was a critical year, and I'm proud of what we accomplished and how our businesses performed. We finished with a very strong fourth quarter, which Mark will detail shortly. For the full year, our net income was up nearly 40% to $12.7 billion. We exceeded our full year revenue target with revenues up 5% excluding divestitures. Fee revenue was up 17%, and we saw a smaller impact from Argentina's currency devaluation. We delivered expenses within our guidance and improved our efficiency ratio by 340 basis points while increasing investment in our transformation. Our RoTCE grew over 200 basis points, albeit from a low level. Our five core businesses each generated positive operating leverage for the full year, which we also achieved at the firm level. Services was up 9% and had another record year despite the low rate environment as a result of new mandates and our emphasis on fee growth. We grew share in both TTS and security services backed by our best fourth quarter in a decade, market was up 6%. The performance of this franchise in the low volatility year shows the benefit of our diversified product mix. Equities was strong throughout and was up 26% in what was a record year for us. Banking was up 32% as we gained share across all three investment banking products and we announced an innovative $25 billion private credit partnership with our long-term client Apollo. Under business leadership, we expect to continue to gain on our competition in 2025 and beyond. 2024 was a turning point for wealth as we sharpened our focus on investments, right-sized the expense base, and improved the client experience. Revenue was up 7% for the year including fee growth of 18%. Citigold and Asia were particularly strong, and net new investment asset flows grew a very pleasing 40%. We attracted top talent throughout the year in wealth, most recently bringing in Kate Moore as our CIO and Anne McCosker as our Head of Lending. This business has tremendous potential with both new and existing clients, and we're really leaning into it. USPB revenues were up 6% driven by borrowing across both card portfolios and by fee growth. We announced a 10-year extension of our cobranded partnership with American Airlines, ensuring that this valuable relationship enters its fifth decade. With the acquisition of the Barclays portfolio, we will become American Airlines' exclusive partner in 2026, and we expect to deliver more value for our cardholders and high returns for our shareholders as a result. We grew our tangible book value per share by 4% and ended 2024 with a CET1 ratio of 13.6%, approximately 150 basis points above our regulatory capital requirement. After repurchasing $1 billion in common shares during the fourth quarter, we returned almost $7 billion in capital to our common shareholders in 2024. Even how committed we are to returning capital, I am particularly pleased to announce that our board authorized a $20 billion share repurchase program. You can see the very tangible progress we're making in executing the strategy that we laid out at our Investor Day three years ago. We have materially simplified our firm since then. We exited consumer businesses in nine countries and are near completion of wind downs in three and are on track to exit the final two. This includes Banamex, which we legally separated from our institutional business in December. We're now fully focused on getting ready to IPO, with the timing heavily dependent on regulatory approvals and market conditions, of course. To align our structure with our strategy, we went through a significant simplification of our organization, removing management layers and the regional construct. This has accelerated decision-making and made us a better partner to our clients. We have strengthened our culture by better aligning compensation with our shareholders' interests, enhancing our scorecards to ensure we're delivering for clients. We attracted top industry talent throughout our organization, and that includes new leaders around my table for banking, wealth, and technology. We have raised the bar on what we demand from each other and what we expect to deliver to our clients. We have continued to innovate to improve the client experience and our efficiency. We are now live with Citi Payments Express in 18 countries and have converted 4 million retail bank customers to our simplified banking platform in the U.S. We accelerated our use of AI, arming 30,000 developers with tools to write code and launched two AI platforms to make our 143,000 colleagues more efficient. The investments we're making to modernize our infrastructure, streamline processes, and automate controls are changing how we run the bank. We consolidated our balance sheet reporting to one unified ledger. We implemented a cloud-based solution for risk analytics to better value trading assets. We have closed out three longstanding consent orders. Our capital, liquidity, and reserves are robust. Our focused strategy, infrastructure, and targeted client selection have all reduced our risk profile significantly. We have made considerable progress on our transformation. While there are areas that are more advanced, there are others where we still have a lot more work to do, particularly around data and regulatory reporting, as last summer's regulatory actions reinforced. We have reviewed the entire data program and made changes to its governance and structure as well as increased the level of investment. As CEO, I want this company set up for long-term success and to ensure that we have enough capacity to invest for that. In terms of expense guidance, therefore, most of the sales from the organizational simplification and stranded costs will be used to fund the additional investments we need to make this year in both transformation and technology. As a result, we expect our total expenses in 2025 to be slightly below the 2024 level and to deliver another year of positive operating leverage. We expect our elevated expense level to be temporary and for it to keep coming down beyond 2025. However, when we take the required investments into account, we now expect our 2026 RoTCE to be between 10% and 11%. The 2026 RoTCE is a waypoint. It is not a destination. Our intention is to continue to improve returns well above that level, and we are accountable for doing so. We are relentless in our determination to run the bank more efficiently, fulfill Citi's potential, and meet the expectations of our shareholders. Before I turn it over to Mark, I'd like to acknowledge the catastrophic wildfires in Los Angeles. Many of our clients and several of our colleagues have lost their homes, and we will do whatever we can to help them recover from this devastating event. They and their loved ones are in all of our thoughts at Citi. Now, over to Mark.

Thanks, Jane, and good morning, everyone. I am going to start with the fourth quarter and full year financial results, focusing on year-over-year comparisons unless I indicate otherwise. I will also focus on our current expectations for 2025 and 2026. On Slide 7, we show financial results for the full firm, which reflect improved performance both in the quarter and the year. As a reminder, in the fourth quarter of last year, revenues were significantly impacted by Argentina currency devaluation. Adjusted revenues and non-interest revenues for the full firm and services are shown in the appendix of the earnings presentation on Slide 36. This quarter we reported net income of $2.9 billion, EPS of $1.34, and RoTCE of 6.1%, or $19.6 billion of revenues generating positive operating leverage for the firm and in each of our businesses. Total revenues were up 12%, driven by growth in each of our businesses and a smaller impact of Argentina currency devaluation. Net interest income excluding markets was roughly flat with growth in USPB and wealth offset by declines in corporate other and banking. Non-interest revenues excluding markets was up 40%, driven by continued strong fee momentum across services, banking, and wealth along with lower partner payments in USPB as well as a smaller impact of Argentina currency devaluation. And total markets revenues were up 36%. Expenses were $13.2 billion, down 18%, largely driven by the absence of the FDIC special assessment and restructuring charges in the prior year. Excluding the impact of the FDIC special assessment and divestiture-related impacts, expenses were down 7%, driven by the absence of the restructuring charge in the prior year and savings associated with our organizational simplification partially offset by higher volume-related expenses. Cost of credit was $2.6 billion, largely consisting of cards, net credit losses, and ACL build. At the end of the quarter, we had over $22 billion in total reserves with a reserve-to-funded loan ratio of 2.7%. And on a full-year basis, we delivered $12.7 billion of net income with an RoTCE of 7%. On Slide 8, we show full-year revenue trends by business from 2021 to 2024. This year we delivered $81.1 billion of revenue, up 5% on an ex-divestiture basis, driven by growth in each of our businesses and a smaller impact of Argentina currency devaluation. Services revenues increased 9% to $19.6 billion, benefiting from a smaller impact of Argentina currency devaluation, fee growth, and higher deposit volumes. Markets revenues increased 6% to $19.8 billion, primarily driven by growth in equity, which had its highest annual revenue in a decade and spread products. Banking revenues increased 32% to $6.2 billion, largely driven by growth in Investment Banking with fees up 42% as we gained approximately 50 basis points of share on an increased wallet. Wealth revenues increased 7% to $7.5 billion, primarily driven by a 15% increase in non-interest revenue, as we continue to grow client investment assets. USPB revenues increased 6% to $20.4 billion, driven by growth in cards, as we continue to see strong customer engagement and an increase in interest-earning balances as well as lower partner payments. Overall, this year demonstrates another year of performance consistent with our medium-term target of 4% to 5% annual growth and the value of our diversified business model. On Slide 9, we show the full-year expense trend from 2021 to 2024. Excluding the impact of the FDIC special assessment, our full-year expenses were $53.8 billion in line with our target. Expense reduction was driven by savings related to our organizational simplification and stranded cost reduction, as well as lower restructuring and repositioning charges. Organizational simplification, stranded cost reduction, as well as efforts to drive efficiencies across the businesses contributed to a net decline of roughly 10,000 direct staff. These savings were mostly offset by higher volume-related expenses, as well as investments in transformation and other risk and controls and the civil money penalties. As you can see at the bottom of the page, we spent $2.9 billion on transformation this year, which includes investments in our infrastructure, platforms, applications, and data. Transformation investments were up 1%, driven by an increase in certain programs including data, largely offset by a reduction in the transformation bonus award. And we spent $11.8 billion on technology, focused on digital innovation, new product development, client experience, and other areas such as cybersecurity. Turning to Slide 10, we provide details on our $2.4 trillion balance sheet, which decreased 3% sequentially, largely driven by the impact of foreign exchange translation. In the fourth quarter, we deployed some of our excess liquidity into loans while maintaining 116% LCR and $933 billion of available liquidity resources. Our $1.3 trillion deposit base remains well diversified across regions, industries, customers, and account types. We maintained strong capital, ending the year with a preliminary 13.6% CET1 capital ratio, approximately 150 basis points above our regulatory capital requirement of 12.1%. For the year, we returned nearly $7 billion in the form of common dividends and repurchases to our shareholders. Turning to the businesses on Slide 11, we show the results for services for the fourth quarter and full year. Services revenues were up 15%, driven by a smaller impact of Argentina currency devaluation and reflecting continued momentum across security services and TTS, both of which gained share this year. NIR increased 61%, driven by a smaller impact of Argentina currency devaluation as well as continued strength in underlying fee drivers such as U.S. dollar clearing, commercial card spend, cross-border transactions, and assets under custody and administration. NII was roughly flat as the benefit of higher deposit volumes was offset by the impact of lower interest rates in Argentina. Expenses increased 1%, driven by continued investment in technology and platform modernization, partially offset by productivity savings. Cost of credit was $112 million with a net ACL build of $84 million and net credit losses of $28 million. Average loans increased 5%, primarily driven by continued demand for export and agency finance as well as working capital loans. Average deposits increased 4% as we continue to see growth in operating deposits. Services generated positive operating leverage and delivered net income of $1.9 billion and $6.5 billion for the year and continues to deliver a high RoTCE coming in at 29.9% and 26% for the year. On Slide 12, we show the results for markets for the fourth quarter and full year. Markets saw its highest fourth quarter revenue in a decade and increased 36% with broad-based gains across all products. Fixed income revenues increased 37% driven by rates in currencies, which were up 39%, and spread products and other fixed income up 30%, both reflecting increased client activity. Rates and currencies also benefited from a conducive trading environment compared to a challenging prior year quarter. Spread products and other fixed income was driven by credit and mortgage trading as well as higher securitization volume. Equities revenues increased 34%, driven in part by strong execution of strategic client transactions in cash equities, and momentum also continued in prime with balances up approximately 23%. Expenses decreased 8%, primarily driven by lower legal expenses and productivity savings. Cost of credit was $134 million driven by a net ACL build primarily related to spread products. Average loans increased 6%, primarily driven by asset-backed lending in spread products as well as margin loans in equities. Average trading account assets increased 15%, largely driven by client demand for U.S. treasuries and foreign government securities. Markets generated another quarter of positive operating leverage and delivered net income of $1 billion and $4.9 billion for the year and delivered an RoTCE of 7.4% and 9.1% for the year. On Slide 13, we show the results for banking for the fourth quarter and full year. Banking revenues were up 27%, largely driven by investment banking with fees up 35% as we saw growth across all products. ECM was driven by continued investment-grade issuance momentum and increased leverage finance activity. ECM saw strong issuance activity, particularly in follow-on and convertible instruments. In M&A, growth was driven by continued strong client engagement as well as the completion of previously announced acquisitions given the more conducive macro environment. For the year, we gained share across regions, products, and several sectors including healthcare and technology. Corporate lending revenues excluding mark-to-market on loan hedges decreased 24%, driven by lower revenue share and volumes, partially offset by a smaller impact of Argentina currency devaluation. Expenses decreased 9%, primarily driven by benefits from headcount reduction, as we right-sized the workforce and expense base, partially offset by higher volume-related expenses. Cost of credit was a benefit of $240 million, driven by a net ACL release of $247 million, primarily driven by improved macroeconomic conditions. Banking generated positive operating leverage for the fourth quarter in a row and delivered net income of $356 million and $1.5 billion for the year and delivered an RoTCE of 6.5% and 7% for the year. On Slide 14, we show the results for wealth for the fourth quarter and full year. As you can see from our performance this quarter, we are making good progress against our strategy and expect that momentum to continue. Revenues were up 20%, driven by a 22% increase in NIR, as we grew investment fees with client investment assets of 18%, including net new investment assets of $16 billion. NII increased 20%, driven by higher average deposit spreads and volumes. Expenses decreased 3%, driven by the continued benefit of headcount reductions, as we right-sized the workforce and expense base. End-of-period client balances increased 8%, driven by higher client investment asset flows and market valuation. Average deposits increased 3%, reflecting the transfer of relationships and the associated deposits from USPB, partially offset by a shift in deposits to higher-yielding investments on Citi's platform. Average loans decreased 1%, as we continued to optimize capital usage. Wealth generated a pretax margin of 21% and another quarter of positive operating leverage, delivering net income of $334 million and $1 billion for the year and delivered an RoTCE of 10.1% and 7.6% for the year. On Slide 15, we show the results for U.S. Personal Banking for the fourth quarter and full year. U.S. Personal Banking revenues were up 6%, driven by NII growth of 5% and lower partner payments. Branded cards revenues increased 7% with interest-earning balance growth of 7%, as payment rates continue to normalize and we continue to see spend growth, which was up 5%. Retail services revenues increased 7%, driven by lower partner payments and interest-earning balance growth of 3%. And retail banking revenues were roughly flat, as the impact of higher deposit spreads was offset by the impact of the transfer of relationships and the associated deposits to our wealth business. Expenses decreased 2%, driven by continued productivity savings, partially offset by higher volume-related expenses. Cost of credit was $2.2 billion, largely driven by net credit losses, as well as a build primarily for volume growth. Average deposits decreased 18%, largely driven by the transfer of relationships and the associated deposits to our wealth business. USPB generated another quarter of positive operating leverage and delivered net income of $392 million and $1.4 billion for the year and delivered an RoTCE of 6.2% and 5.5% for the year. On Slide 16, we show results for all other items, which includes corporate other and legacy franchises and excludes divestiture-related items. Revenues decreased 34%, primarily driven by net investment securities losses as we reposition the portfolio, higher funding costs, and closed exits and wind downs. Expenses decreased 51%, primarily driven by the absence of the FDIC special assessment and restructuring charge in the prior year, as well as the reduction from the closed exits in the wind-down. And cost of credit was $397 million with net credit losses of $257 million and a net ACL build of $140 million primarily driven by Mexico. Turning to Slide 18, where I will walk you through our current expectations for 2025. As a reminder, what underpins our current expectations reflects a number of scenarios that include different macro and capital market environments. Based on what we know today, we expect revenues to be around $83.5 billion to $84.5 billion, a roughly 3% to 4% increase year-over-year. We expect a continuation of the NIR ex-markets momentum we saw this year driven by investment banking as we continue to gain share in the areas of strategic focus such as healthcare, technology, as well as leverage finance and sponsors assuming a constructive industry wallet. Wealth, supported by a continued focus on growth in client investment assets and banker productivity, will drive investment revenue services as we execute the strategy we laid out at our Investor Day in June, expanding our leadership position with large institutions and growing our market share with commercial clients in TTS. And in security services, we will continue to gain share through investments in our digital and data capabilities while deepening relationships with asset managers and asset owners. Turning to Slide 19, we expect NII ex-market to be up modestly this year. However, there are several tailwinds and headwinds that I will walk you through. Looking at the left-hand side of the page, we expect most of the increase to come from volume growth and mix, primarily driven by higher loan volumes in USPB, mainly in cards, and deposit volumes in services. We expect the continued benefit from lower-yielding investment securities rolling off and being repriced into higher-yielding assets such as cash, loans, and securities. Partially offsetting these tailwinds are several headwinds including various scenarios around lower rates, both in the U.S. and non-U.S., which we expect to be mostly offset by repricing actions across the franchise as well as the potential impact of card late fee reduction and FX. Turning to Slide 20, we expect expenses to be slightly lower than $53.8 billion for 2025. Our expectations reflect continued benefits from our organizational simplification, reduction in stranded costs, and productivity savings from our prior investments. However, offsetting most of these benefits are increased investments in the transformation, technology, and the businesses as well as higher volume-related expenses. Embedded in our outlook for the year is roughly $600 million for repositioning, which remains elevated, as we continue to reduce stranded costs, drive efficiencies across the businesses, and as benefits from investments in transformation and technology allow us to eliminate manual processes. As Jane said, we recognize that our expense base remains elevated, and we remain very focused on bringing down our expenses each year while ensuring that we have enough capacity to invest in the company. Now, turning to Slide 21, I will talk you through our expectations going forward. As we enter 2025 and think forward to 2026, we continue to have a clear path to improve returns. Having gone through another robust planning process and having provided revenue and expense targets for 2025, we want to update you on our 2026 RoTCE target range. In 2026, we expect continued revenue growth from both NII and NIR, with drivers largely consistent with recent performance. We expect expenses to decline from 2025 and are targeting an expense level below $53 billion. The reduction in our expense base will come from a decrease in legacy and stranded costs, a more normalized level of severance, and an increase in productivity savings from our prior investments. We will maintain strict discipline on the entire expense base looking for more opportunities to drive further efficiencies as we go into 2026. We also remain laser-focused on continuing to optimize RWA, but as you know, the future of capital rules and therefore requirements remain uncertain. In light of all of this, we are now targeting an RoTCE in the range of 10% to 11% in 2026. We're committed to driving positive operating leverage and improving our returns every year for both the firm and the businesses, and we will do so in a sustainable way, which will set this company up for long-term success. With that in mind, as part of the $20 billion share repurchase program, we plan on buying back $1.5 billion of common stock in the first quarter. As we take a step back, 2024 represents another year of solid progress and a set of proof points towards improving firm-wide and business performance, as well as continued execution against our transformation. And as we enter 2025, these priorities remain critical as we continue to make progress on improving our returns. With that, Jane and I will be happy to take your questions.

Our first question will come from Jim Mitchell with Seaport Global.

Good morning, everyone. Just I think as Jane noted, it seems like a material driver of the reduction in the RoTCE target in '26 is expenses. I think you kind of backed off the lower end of that given higher investments in the transformation, but also talked about it being somewhat temporary. So when we think about, and we appreciate the below $53 billion for '26, but how much more is there to go beyond that in terms of eliminating parallel running systems, reducing consultant spend, and all that stuff? Is there still that path to a 60% or lower efficiency ratio?

Well, Happy New Year, Jim. I know you want to talk about the guidance, so let me put it into context here. Last year you've heard me be very clear about our two priorities. The first one is driving the business performance, and the second is executing the transformation. You've seen this quarter, you've seen last quarter, you've seen the full year, our businesses are delivering the progress we wanted them to. The strategy is working. We change the business mix, and we're generating more fee-based revenues. You see that in services with NIR up 37% this year, wealth NIR up 15%, IBCs up 35%, an important part of the mix around the quality of our earnings. We said services is a crown jewel. It's delivered growth, high returns, and it's taken share. It's a crown jewel. We made a strategic plan well, and you've seen us very steadily prove out why we can be a force globally with a clear path to delivering the financial performance that we said we would do. We've consistently delivered on our revenue and expense targets, and I see a lot more opportunity and more upside to strengthen our business performance. We're very tangibly getting after it; we're pretty excited by it. The second priority, transformation. I got to tell you, I'm broadly pleased with the progress we've made in risk, compliance, and accountability. I'm excited by the work we've got going on in controls for the business as well at the moment. We've been very transparent. Data was an area we have more work to do in. Last year, as you know, and then as part of the annual planning process, we took a big step back to reassess our plan. And I decided along with Mark and the management team that we needed to expand the scope and accelerate some of the work to satisfy our regulators' expectations. I'm confident that the decision to do that was the right one. It's the right one for our transformation efforts. It's certainly the right one for the firm overall. I could have taken a short-term decision to cut other investments that are important for our long-term investment and competitiveness. I'm just not going to do that. You shouldn't want me to do that. And as I said in the opening comments, this ‘26 target is a waypoint, not the final destination.

And if I could add.

Yes, please, Mark.

Yeah, thanks. I just want to address the second part of your question, Jim, in terms of the path to less than 60%. I think Jane framed it out quite nicely in that we're building a franchise that will have continued and sustainable top-line revenue momentum. We are focused on driving out the inefficiencies and stranded costs and legacy franchise expenses from the organization, and the benefits from these investments we've made in the transformation will yield a lower cost structure over time as well. And so, the combination of those things will get us to that targeted operating efficiency as we come out of 2026 at less than 60%. So yes, there is still a path, and we are focused on that path.

That's very helpful. Now, regarding the $20 billion buyback authorization, I have to ask about the period beyond the first quarter. If we gain more certainty, such as no increase in capital requirements, does that allow you to potentially lower the buffer temporarily to capitalize on trading below tangible book value and achieve accretion while accelerating the buyback? How are you approaching buybacks for the rest of the year?

Look, I'll make a couple of comments. One, we're very pleased to have announced the buyback program at $20 billion. I think in many ways, that is a demonstration, if you will, of continued confidence in the earnings generation and momentum that we have around that, as well as the recognition that we are trading below book and not where we want to be. And you've heard both Jane and I speak to the importance of increasing and doing more in the way of buybacks. We've increased that to $1.5 billion. I think that supports that same degree of confidence that we have in the momentum. We are constantly looking at every year on an annual basis, as we go through our planning process at the management buffer that we have of 100 basis points. And despite the last couple of quarters running above the 13.1%, our target is the 13.1%. And so, as we go through the balance of the year, as we get clarity on regulatory rules and what have you, you will see us continue to target that 13.1%. Obviously, the two important characteristics that we keep or drivers that we keep in mind are the opportunity to invest more in the business at accretive returns and where we're trading, and the need to do more buybacks in order to reflect the underlying value. So, the target is 13.1%; we continue to look at that management buffer as the regulatory environment evolves and we will continue to do more in the way of capital actions as that makes sense.

Our next question comes from the line of John McDonald with Truist Securities.

Thank you. Mark, just wanted to follow up on your answer to Jim right there. So when you look at the 10% to 11% RoTCE target for 2026, is that kind of assuming you'll be around the target or like using the 13.1% as the target and then longer-term, you hope to bring that target down as rules get clarified and the franchise gets simplified?

John, good to hear from you. In fact, yes, the 10% to 11% RoTCE target we've set for '26 does assume that we are running and using a 13.1% CET1 ratio. Obviously, there will be an SCB that comes out sometime later this year. The rules are continuing to evolve, and we'll factor those in as we know more about them. But yes, it does assume the 13.1%, which is our management target, if you will, for CET1.

Okay, great. And then my next question is, could you clarify what you're expecting this year for card net charge-offs? I understand the quarterly cadence has seasonality, but for the full year expecting the charge-offs to be in the range of last year's guidance. Can you just kind of clarify that, and then maybe just talk about provision build, which you had a lot of in 2024 and whether that could slow down as the maturation of balances slows down?

Sure. In terms of the net credit losses and the forecast that we have, we are expecting that the net credit losses will be at the high end of the range that we've given. In the case of branded cards, that is 3.5% to 4% is the full year range that we've given. In the case of retail services, it's 5.75% to 6.25%, excuse me. And so right now, retail services is at that high end at 6.28% for 2024. We'd expect it to stay at that high end, although I'm sorry. And then on branded cards, we're at 3.64% we'd expect it to creep up to about the 4% level over the course of the year. But the full year net charge-off rate, and we know that there's seasonality through the quarters. And so you'll see movement through the quarters based on that dynamic. And then just in terms of the provision build, there are a couple of drivers there. One is obviously volume, and we do expect to see volume growth in USPB. So that will be an important factor in how the CECL calculations are done. And then the second driver is obviously as we run models, and the models have a base scenario, they have a downside and upside scenario depending on the broader macro factors, unemployment, GDP, etcetera, etcetera, and are waiting towards the likelihood of high or upside or downside scenarios. Those factors become important considerations in the provisioning. And so that's how we think about that going into 2025. I hope that helps.

Our next question will come from Mike Mayo with Wells Fargo.

Hi. Just a clarification. So you are guiding for three consecutive years of lower expenses, including that $600 million reposition this year. So they were down in '24, you're guiding them lower in '25, and you guide them lower in '26 again. And you're also guiding for three consecutive years of higher revenues based on what you said. I didn't say that in the written materials, but I think I heard you say that Mark. So three years of lower expenses, three years of higher revenues through at least 2026. Is that correct?

No, I mean, I think you described it correctly, like we're seeing continued momentum on the top line, and we're focused on continuing to bring our expenses down just as we did in '24, a tad bit in '25, and then more in '26.

All right. Then I guess this is for Jane. Well that beats haggis on toast if you achieve that, but I'm wondering why that efficiency might not improve even more. If you have $5 billion of stranded costs and transformation costs in 2024, and some of that goes down, I heard you're investing in tech and transformation and volume in the businesses and there's always a trade-off between the bottom-line results you show today and the growth you show in the future. And it seems like you're going to get this done, the lower expenses, why you're leaning into a little bit extra growth. So talk about that trade-off and where you're leaning in for growth a little bit more.

First of all, I'm a little disturbed by your comment about haggis on toast; it's haggis with mashed potatoes and whiskey, just to be clear for everyone. It's Robert Burns night coming up soon. On expenses, Mike, and everyone, expenses are a focus not just for Mark and I, but for the entire management team. We're making sure that focus and discipline is really getting installed and instilled into the DNA of Citi. And you've seen that as you've referenced. We've been meeting our expense guidance over the last couple of years. We've been driving positive operating efficiency. We're all very focused on improving our operating expense base. Consolidating technology, the simplification work, automation, getting different utilities put in place rather than fragmented around the firm using AI tools now, our location strategy, right? So that core operating expense base is something that we're really looking at how do we drive to be more efficient, more modern and getting it to the level it should be for the revenues that we generate. We all want transformation to get done quickly, and we want it to get done right. That is why our expenses are temporarily elevated to make the investments that are needed there. This is not all run rate. As you say, as CEO, I will not sacrifice the right long-term investments in our growth and competitiveness for short-term expediency. This is a waypoint, it's not a destination, and we know what we need to do. We've got our arms around all of this with execution.

Our next question will come from the line of Betsy Graseck with Morgan Stanley.

Hi, good morning. Jane, I wanted to follow up on your comments. As you move forward, I expect the market will respond positively to your execution, leading to higher valuation multiples. I have a few questions regarding the stock buyback. Currently, you're trading below book value, and buying back shares seems like the most beneficial use of capital right now. Why wait on the buyback? You could take action today and still maintain your 2026 guidance. The previous guidance was an 11% to 12% return on tangible common equity, and the new guidance is 10% to 11%. I'm a bit puzzled as to why you aren't pursuing this more aggressively, because buying back stock would increase tangible book value and is likely the simplest way to boost your return on tangible common equity. This seems especially important considering all the hard work you're doing, which is also vital for improving that return. Could you also share your thoughts on the timing of the $20 billion buyback?

Yes, Betsy, I appreciate your enthusiasm. I can sense the determination in your voice, which reflects our own. We are fully committed to returning capital to our shareholders. We have a $20 billion buyback program, which, as Mark mentioned, demonstrates the increasing earnings power we possess and our confidence in the future. We have been progressively increasing the amount of capital over the past few quarters, and I’m pleased to see that a more aggressive Basel III scenario is not in play. We maintain a CET ratio of 13.1% in our plan, which may evolve over time. However, there is still some uncertainty regarding the future capital requirements. We are hopeful for a comprehensive approach that accurately reflects our significantly improved risk profile. We have excellent growth opportunities. I am excited about the prospects in wealth management and the strong demand from clients for our banking services. We are investing wisely to ensure continued growth and competitiveness. To your point, we hold our investments to a high standard; we only proceed with those that promise exceptionally attractive marginal RoTCE. We have to reject many opportunities to support the $20 billion program. While we are not specifying a timeline for the buyback, our commitment is clear, and you can certainly perceive it.

Our next question will come from the line of Ebrahim Poonawala with Bank of America.

Hey, good morning. I guess maybe Jane, I want to follow up on a couple of segments. I think you said 2024 turning point for wealth, and you've seen very steady progress on the RoTCE in wealth. Just talk to us in terms of what has been in the seat for a year now, you've seen progress, what needs to happen? Just talk to us a little bit about the franchise positioning competitively both in the U.S. and abroad as you think about going head to head with some of your global peers and where are the most likely growth opportunities over the next year or two?

Yes, so my vision is that we become a global leader in wealth management. There are not many firms that have the globality of Citi. We have all the assets, especially the client relationships all around the world, which we just not tapped for investments in the past. It's a big opportunity. We have $5.3 trillion off from existing clients. I think the fact that I find interesting is 55% of it, it's almost $3 trillion with affluent clients in our branch network in America, in the U.S. We're also very well-positioned to capture new wealth. Just think about what Citi does in terms of our footprint, our capabilities really supports wealth creation from the commercial bank, our investment banking side, markets, obviously servicing it too. These are all great feeders for us to strengthen wealth relationships with our clients. To report in Andy. Andy greatly sharpened the focus on the investment business. This is where we see this big upside. He's been building a differentiated value proposition around wealth creation. He's been leveraging a lot of the leading capital market capabilities, the different relationships we have with PE firms, asset managers around the world, getting a great platform in place. And importantly, improving our client experience, again particularly around investments and asset allocation, performance, etc. What else I've got to love is the surgical approach that he's taking to the expense base and driving productivity, something that we're doing across the firm. I'm also excited by the talent he's bringing in, the market leaders like Kate Moore and Keith Glenfield in the investment space. And we've made a lot of investments in training and building this investment culture that we didn’t have before. So to your point, the proof points are working. Q4 revenue up 20%, operating margin at 21% on its way to 25% to 30%, 10% RoTCE on its way to 15% to 20%. These last few quarters, you've just seen us on that march, and the number I'm most excited by, net new investment asset inflow of $42 billion, up 40% year-over-year. The strategy is working. We're going to be a leader in wealth; the growth opportunities are in Asia, U.S., Middle East, all the places where we are with our existing clients and the new wealth generators of the future.

If I can draw a parallel segment with the RoTCE is about 5% to 6% in the last few quarters, there you brought in a Vivek Agarwal from JPMorgan. Just give us a sense of could we see a similar trajectory in that business over the next 12 months and where the opportunities are to improve their ROE?

Yes, we are performing strongly. Our strategy is yielding positive results. Revenues, investment banking fees, and positive operating leverage have been strong throughout the year, and we are gaining market share across all products and geographies. I'm excited about our heavy investments in healthcare and technology. We're also taking on leading roles in significant transactions, including last year's Mars and Kellanova deals, and recently, the J&J acquisition of Intra-Cellular. We are securing important mandates and striving to become a top three investment bank, maximizing the potential of One Citi for our clients. We see much potential ahead as we instill greater discipline in capital allocation, client coverage, and inter-firm collaborations. We're getting more productivity from our team, bringing in exceptional new talent, and reducing unnecessary spending. We're on a path to systematically increase our market share and improve our operating margin to generate higher returns, which should reflect in the next couple of years. As we approach a promising environment in 2025, it should create substantial opportunities for client engagement. I'm very confident that we are well-prepared to capitalize on this.

I thought I heard you say RoTCE of 5%. It's actually 7% for the full year for banking and on its way to the target that we have set of mid-teens for our banking business.

Our next question comes from the line of Erika Najarian with UBS.

Thank you. Hate to ask, but clearly the way the stock is reacting today, the buyback is very important to your shareholders. I guess my first question, if I could have the two questions is, it's very clear that you want to return capital to shareholders. It's very clear that you have excess capital. It's very clear that your PPNR trajectory is positive. And so what are the specific mile markers that Citi needs to see in order to increase that pacing from that $1.5 billion a quarter to something that is more suggestive of a pace that would be in line with that $20 billion authorization? I know that this has been asked of you already, but is it the consent order? Is it the stress test? We have some news over the holidays that were positive for the sector. What are those specific mile markers? I mean, you’re doing it on the PPNR side, right? What do you need to see to have gain even more confidence again, like in leaning to Betsy's words, to go all in on the buyback?

Yes. So thank you for the question. Let me make clear a couple of things. So one, and I have said this already, so I apologize for repeating myself. But one, our target for CET1 is 13.1%. Right? And so what you're going to see over the course of the year is us managing down to that target. That's one point. The second point I want to be clear is that it's not the consent order. That's not something that is impacting the capital actions and decisions that we take. We obviously forecast out the performance. As I've said, Jane has said already, we see very strong continued earnings momentum. I'm managing towards a 13.1% CET1 ratio, and you'll see the buyback trajectory reflect getting down to that CET1. The one thing I will mention, and you mentioned already, is that we obviously have another CCAR process stress test that we will go through. None of us can predict what's on the other side of that from an SCB point of view, but that will be an important factor as we get through the first half of the year and into the second half of the year in terms of the level of buybacks that we will be taking on a quarter-by-quarter basis. So I hope that helps. There are no artificial constraints so to speak that are in place. This is us planning and forecasting the performance of the franchise, ensuring that we can fuel high-returning growth opportunities so that we're building a sustainable franchise looking at the capital requirements that we have and the management buffer that we put in place and therefore taking that excess capacity and putting it towards buybacks but with an eye towards the regulatory environment that we're in. And, what by that are the capital requirements that come out of the annual stress testing process that’s run. So that's the basics of it as we sit here today.

Got it. And just my second question as we think about 2026, and again I don't want to put words in your mouth because clearly it's very critical in terms of your targets and hitting them. So you targeted less than $53 billion. Is it fair to assume, like Jim was asking that $51 billion to $53 billion is not the target but it's less than $53 billion? But to that end, just taking a step back, I think Jane, you said something very important in that you want to get to the returns in a sustainable way. And clearly, your shareholders are scarred by previous management when the returns went up to double digits and went back tumbling down and wasn't sustainable. And should we just really think of this as, look, it takes a while to turn around a money center bank, and 2026 may have been the target in 2022, but we're going to get there in '27, '28 anyway, and we're just doing this in a sustainable way and we're not robbing the bank of investments? I guess, I'm just trying to think about everybody is super focused on what you had said, what you had said previously and now you have different targets, but is it just really like look, it just takes longer, we'll get there but it just takes longer, and maybe just an addendum to that, how should we expect Banamex to impact that 10% to 11% RoTCE in terms of the immediate impact after IPO and then after you deploy the excess capital that you get back?

Erica, we chose the words very carefully to say that 2026 is a waypoint, it's not the destination. And when I'm looking out to 2027, 2028, what is the bank that we want to be in terms of our strategy, our performance, our culture, all those different dimensions? We just relentlessly keep going down that path, but we're going to take the right and responsible decisions as we go down it. So our potential is for more than our medium-term target RoTCE. The potential of the bank and the journey that we're on is to improve our returns beyond there for sure. And then, you asked a question about Banamex. On that front, look, we had a singular focus on the separation of two banks. That was an enormous body of work, because we had to put up Mexico's eighth-largest bank, de novo, in a very short period of time. It got done December 1st. That was over 100 regulatory approvals to get that done. Now we have turned our full attention to the IPO. We're getting ready to be able to IPO as soon as we can. But given market conditions and given regulatory approvals, it's possible this could go into '26, but we're doing everything in our control to be ready as soon as possible. We are not the right owner of the Bank. We are committed to the simplification of Citi. We will follow a responsible process here.

Just in terms of the impact and the timing that Jane referenced, just keep in mind that the financial impact of exiting Banamex comes in two forms. One is the gain or loss on sale, and two is the risk-weighted asset release. The gain or loss on sale will run through the P&L at deconsolidation. So that's the point where we've gotten or we've IPO-ed more than the 50%. The ultimate benefit will be driven by the RWA release when we fully divest our stake. And so, hopefully that helps, but it's not until we've deconsolidated that we see that P&L impact and the CTA and other things like that kind of flow through the P&L for Banamex.

Our next question comes from Gerard Cassidy with RBC Capital Markets.

Jane, I'll skip that, but I'll accept your offer for the whiskey.

I didn't say I was buying, just to be clear.

Okay, I understand. Regarding your comments about the IPO with Banamex, could you remind us when the IPO process begins, and what percentage ownership you anticipate having once it goes public? Additionally, have you provided any insight on whether you expect this transaction to result in a gain or a loss, as you mentioned will be reflected in the P&L?

Yes. We haven't given you any sense for the exact timing of that. As you know, this is a process. And so, Jane just spoke to the timing of that process, the first step having been completed on December 1st with the separation. We are now obviously gearing up and readying ourselves for the IPO. There will obviously be important filings associated with that, given our intent to dual list. There will be regulatory approvals that are required, as we make headway with potential investors as part of the IPO process. So there are a series of IPO steps that we will need to take over the course of the year in order to continue to ready ourselves. There are things that we don't control, like, as Jane mentioned, the regulatory approval process and timing for that, as well as the market conditions. And so all of those factors are important, and then how the IPO occurs in terms of percentage that is taken on at that first tranche versus follow-on tranches are important factors on when we get to deconsolidation. And so, I haven't given you an exact timing on that, but you can envision 15% kind of tranches that happen over a 12, 18-month, 24-month period. And then obviously reaching a point of deconsolidation at which point that currency translation adjustment starts to flow through the P&L. There's no material impact on capital, but it does flow through the P&L, and then ultimately we over the course of time.

I appreciate the insights. And then, as a follow-up question, and I really don't mean this what have you done for me lately type question because you guys have made so much progress in what you're doing in your strategic changes here. But can you talk about the U.S. Personal Banking, many of your questions today is about the RoTCE consolidated and how you can improve that. And this business has a very low RoTCE as you guys know below your cost of capital and structurally when you look at it, if you look at the loans at the end of period just over $220 billion, your deposits about $90 billion which is quite a bit different than your peers who have much higher ROEs. So how do you approach this business? And again, I know you've been very busy divesting a lot of the businesses that are not important, but it seems to me that this is a giant hurdle that you guys have to approach at some point in the near future?

Let me just chat a bit through this. So how did what's the path to high returns in U.S. Personal Banking? It's coming from top-line revenue growth, improved expense base, and also a more normalized credit environment. And that gets us to the mid to high-teen returns in the medium term. I think we feel very confident and comfortable in that. You’re seeing the proof points; I talked about banking wealth earlier. We've had another good quarter of revenue growth. We've had the ninth consecutive quarter of operating leverage. So I think you should be getting some comfort around that. What's going to drive that growth? Co-brands. We just extended with American to be their sole issuer. It's going to give exciting benefits to the American Airlines and the Citi cardholders, and it will be beneficial for both our growth and our returns. In the proprietary front, we're investing. There's a lot of investment in innovation to drive growth. So refresh the start of the Premier card; we've been enhancing the reward offerings, and you're seeing us often now number one in recognitions and awards around that area. Retail Services being forensically focused on improving the partnership economics and driving top-line growth. And then retail banking, there we're driving primary checking growth. We put in simplified banking, so we get a much more streamlined customer proposition that's driving more of a relationship-based banking approach as opposed to a transactional one. Importantly as well, the retail banks have been feeding our Wealth business. You heard me earlier talking about that, almost $3 trillion of off us investment opportunity that we have from the retail banking customer base. We transferred $17 billion of deposits from USPB to wealth. So you got to take those dynamics into account. So, I hope you're taking from me. I feel confident in our ability to get to the medium-term targets we set for the business of mid-to-high teens. I feel comfortable about the growth trajectory that we've got based on the innovations we're putting through and the changes, good expense discipline, and a better credit environment. So when you look at the mix of our business, you'll see us performing nicely here.

Our next question comes from the line of Matt O'Connor with Deutsche Bank.

Hi. I just want to follow up on Page 9 where you break out the technology and transformation investment spend. Sorry if I missed this, but did you talk about the pace of those two levels in your '25 and '26 expense guidance? I know directionally you said it's going up, but did you get a magnitude?

I did not. For both technology and transformation, we will continue to invest in these areas for all the reasons we've mentioned. They contribute to the slight decrease in the number for '25 compared to 53.8%. However, they also represent what we believe is necessary to complete the work that needs to be done. Therefore, those numbers will increase. There are many factors to consider in our annual expense forecast, including expected revenue growth that comes with volume increases. This includes volume-based incentive compensation and merit increases. Additionally, we have several productivity measures in place to counterbalance some of the challenges, such as the impact of organizational simplification and addressing legacy stranded costs. As such, while there are various factors at play, we are committed to investing in transformation and technology to ensure we meet our goals and equip our businesses for sustainable growth in the future.

I guess, how do you know that the recent increase that you are modeling internally in these areas? How do you know you are spending enough and in the right ways to address your goals in the transformation and also satisfy the regulatory requirements?

Well, if I jump in, I feel very confident indeed that we know what we need to do, we know what we need to be spending on through the annual planning process that concluded last month. It was clear that we did need to invest some more. We increased the scope of some of the work on the data front. We brought some other work forward. We looked at what we needed to do on the technology front and some of the critical investments. This is pretty forensic. And when we're looking at transformation, we're looking at technology. We know what our target states need to be, we know what we need to do to get there, and the outcomes they need to be delivering. So we've got our arms around this, and I think you're hearing that confidence from us around know what we need to do, we know the investments we need to make, we know what the outcomes and the benefits for shareholders and the regulatory side need to be.

Our next question comes from the line of Saul Martinez with HSBC.

Hi, thanks for taking my questions. Mark, regarding the NII excluding markets outlook, if I annualize the fourth quarter, it appears to be around 47.4% to 47.5%, which is higher than the full year '24 level. I'm not quite sure what "up modestly" means in terms of percentage, whether it's 1%, 3%, or 4%. It seems like there might be some conservatism factored in. Can you comment on how we should view the quarterly trajectory of NII excluding markets? I understand there are day count issues in the first quarter, but how do you expect NII to progress throughout the year?

Yeah, why don't I just cut to the chase on it a little bit, Saul, in the sense that up modestly, call it a couple percentage points, 2% to 3% or so, right, in terms of how I think about it. And I think I've gone through the tailwinds and headwinds. I won't take you through that again, but I think the important takeaway should be that we are going to see continued momentum across the franchise driven by loan growth in the branded card side of the business and continued deposit momentum, particularly operating deposits and services. And we're going to do everything that we always do around the management of pricing, and we'll get a benefit from how we've been managing our investment portfolio as those things mature. And the combination of those efforts will offset some of the more than offset some of the headwinds that you would expect in a declining rate environment and modestly, let's call it, 2% to 3%.

Okay. That's understandable. Regarding the expense outlook and achieving below 53% by 2026, I recognize that it aligns with previous statements. However, it indicates a significant reduction in '26, particularly given ongoing revenue growth, which suggests considerable operating leverage. How much advantage will a more normalized severance provide? Specifically, what are the expectations for severance decreasing? Additionally, what will be the impact of the legacy stranded costs decreasing? Could you provide more details on how these factors will influence '26 compared to '25?

Yeah. Look, a couple of things. So if you look, if I as I look at our severance costs, which as I mentioned has been running high with 700, we're forecasting 600 in 2025. I think kind of normal through the cycle is probably, call it, 300 or so. And so that gives you some sense for that. I think the other thing is if you look at the other page and again there were a number of drivers or levers that we intend to pull to bring that down, but in the all other page where you look to the right, we show wind downs and what's remaining in terms of legacy franchise. And there's if you add those numbers together, $1.9 billion or so of expenses, and think about a subset of that being stranded. And we're going to continue to focus on how do we bring down stranded cost over the next couple of years. So those are two important factors or contributors to the decline from slightly lower than 53.8% to the 53%. There are additional productivity saves from prior investments that we've made, but those are important factors. And then, as we look at the transformation spend, that will continue to fast pay dividends or help to bring down costs as well. So you've got really those four variables that contribute to us bringing that number down. And as Jane has mentioned, we're going to, even post '26, continue to bring or drive out more inefficiencies around the organization to fund required investments for the business growth and all with a continued focus on getting to less than 60% as we exit 2026, less than 60% operating efficiency.

Our final question will come from Mike Mayo with Wells Fargo.

Hi. It's the first full year with the five line of business structure. Mark, do you still have the same targets for those lines of business as last year? Jane, it must have been incredibly challenging to reorganize by eliminating two intercompany holding companies and five layers of management while increasing the span of control. You faced a lot last year. I'm curious if the toughest part of that internal reorganization and its impact on culture and sentiment is behind you, and how you anticipate that progressing. But first, could you address the targets?

I guess I'll start first. In terms of the targets, look, we set the targets across each of the lines of business for the medium term. We've obviously brought down the 2026 target to 10% to 11%. And so, you'd imagine, there's some movement at least for the 2026 in terms of those targets. Banking will likely be a little bit lower than the mid-15% if I think about 2026 as being that medium-term target date. But over time, I expect that the targets that I've set are the targets that we will achieve and even more because as Jane mentioned 10% to 11% while that's our 2026 target, it is not our longer-term target as we think about RoTCE and the strength of these businesses in the aggregate franchise. Hopefully, it answers your question.

On terms of org simplification, culture, the best is still ahead that is for sure. The org went through a lot. I'm really proud of how people responded, and I think we're really proud of how each of the lines of business are driving the business performance forward. The bank is simpler. There is tremendous transparency for me. There's much greater proximity to the businesses now, and you can see that the benefits that we're starting to realize from the strategy as we get closer and closer to the RoTCE targets and beyond for each of the businesses. So I am pleased to have 2024 behind us. I'm proud of what we achieved in 2024. All the focus is on the future onwards.

There are no further questions. I'll now turn the call over to Jenn Landis for closing remarks.

Thank you, everyone. Please call us or email us if you have any follow-up questions. Have a great afternoon. Thank you.

This concludes the Citi's fourth quarter 2024 earnings call. You may now disconnect.