Thank you and good morning. Welcome to the Concentrix second quarter fiscal 2021 earnings call. This call is the property of Concentrix and may not be recorded or rebroadcast without the permission of Concentrix. This call contains forward-looking statements that address our expected future performance and that by their nature address matters that are uncertain. These uncertainties may cause our actual future results to be materially different than those expressed in our forward-looking statements. We do not undertake to update our forward-looking statements as a result of new information or future events or developments. Please refer to yesterday’s earnings release and our most recent filings with the SEC for additional information regarding uncertainties that could affect our future financial results. This includes the risk factors provided in our Annual Report on Form 10-K. Also during the call, we will discuss non-GAAP financial measures, including free cash flow, non-GAAP operating income, adjusted EBITDA, and adjusted EPS as well as constant currency revenue growth. A reconciliation of these non-GAAP measures is available in the news release and on the Concentrix Investor Relations website under Financials. With me on the call today are Chris Caldwell, our President and Chief Executive Officer, and Andre Valentine, our Chief Financial Officer. Chris will provide a summary of our operating performance and growth strategy and Andre will cover our financial results and business outlook. Then we will open the call for your questions. Now I will turn the call over to Chris.

Thank you very much, David. Good morning, everyone, and welcome to our second quarter earnings call for fiscal 2021. During the second quarter, we continued to see our value proposition resonate in the market with strong momentum in our sales and solid execution in our operations driving our performance to exceed pre-COVID levels. We had record revenue of $1.37 billion in the second quarter, representing organic revenue growth of 29% compared with last year. On a constant currency basis, revenue increased by 24%. Our second quarter non-GAAP operating income improved to $172 million, up 155% and adjusted EBITDA increased 113% to $208 million compared with last year. In the second quarter, while the US and some parts of Europe started to open up, we saw continued effects of the COVID pandemic in certain regions, particularly Asia, where we invested in support and resources for our staff to care for themselves and their families. We focused on humanitarian efforts for all of our staff and their families as they experienced thousands of additional cases across India, Philippines, Vietnam, and Malaysia. Our hearts and thoughts go out to all of those affected. With the uptick in cases and lockdowns, over 70% of our staff worked at home in the quarter. Our work-at-home performance remains in line with our pre-COVID levels when staff were based in our facilities. Happily, in recent weeks, we've seen a return to relative stability as COVID cases have started to decrease. Our results in the second quarter included a net COVID impact on profit of $10 million, and we expect a similar impact in the third quarter. Our second quarter was also very strong for bookings, nearly surpassing our record third quarter of 2020 for renewals, expansion, and new logo wins. Our travel vertical is also now starting to show signs of recovery, and our communication sector has started to reach a point of stability, which we expected. Andre will provide more details on the accelerated growth in each of our verticals. To focus on our significant new business wins with iconic and disruptive brands for a moment, we signed more than two dozen new clients, including more than a dozen new disruptive brands. Our revenue from disruptive clients is now at a run rate to exceed $1 billion of total annual revenue. We were also happy to see new client signing growth across our geographical footprint versus being concentrated in one region. Driving our business growth is our combination of deep demand expertise, digitally enabled global delivery, and the ability to invest in secure technical infrastructure that is highly adaptable and scalable to support our clients' needs. Our unique value proposition intentionally automates lower complexity transactions on behalf of our client, which leaves stickier, more profitable relationships and more opportunities for growth with existing and new programs. Our solutions help transform client businesses to increase efficiency and by delivering greater customer experiences. For example, for a large retail and e-commerce company this quarter, we recently transformed their existing contact model, reducing the human assist portion by a factor of three. Then through digital self-service and chatbots, we improved the client's net promoter score by 2.5 times. Our clients value our technology-infused solutions and rated us with high performance scores for innovation in our second quarter. Additional examples of our wins in the second quarter include volume acceleration with one of the world's largest social media firms providing sales and content moderation services, further penetration within two larger financial institutions to provide remediation services, anti-money laundering services, and know your customer services, sales of the VOC essential platforms, additional implementations of Amazon Connect, and significant growth with existing disruptor clients in FinTech, travel, and e-commerce industries among others. We also see a significant opportunity to deploy more complex digital engagements as clients sustain superior levels of customer experience as an imperative coming out of COVID. Going into the second half of the year, we are encouraged by the strength and breadth of our pipeline that continues to grow both from a client perspective and frequency of multiple offering engagements. Among these strong growth opportunities, some business challenges do come to manage. Areas we are mindful of include the ongoing impact of COVID and ensuring we're caring for our team members around the world. We're also focused on continuing to upscale and invest in our staff as the work we are delivering is more complex than ever before. This quarter, we're also taking a meaningful step forward by increasing our wages across North America; sorry, the United States, for our starting positions to ensure we can meet the demand of our growth and be more socially responsible to the communities we operate in. As a global company running through six continents and growing deeper every day, we have a long-standing commitment to our people and the communities we live and work in. As part of that commitment, we are very happy to have released our first environmental, social, and governance report with our earnings this quarter. The report provides more details on our efforts in corporate social responsibility, the investments we're making, and our progress in having a measurable and meaningful impact on our staff and their communities. While we expect this report to evolve as we move forward, one thing that will not change is our commitment to doing the right thing for all of our stakeholders; our staff, our clients, our shareholders, and the communities we work in. I encourage you to visit the Investor Relations section of our website and download a copy. In summary, we are deepening our client relationships, relentlessly innovating with new digital solutions, and expanding into emerging markets while we selectively pursue strategic acquisitions to drive superior returns for our shareholders. Based upon strong results year-to-date, we are confident in exceeding the goals we discussed on our last earnings call of cost and current revenue growth above 10% for fiscal 2021 and margins significantly above pre-COVID levels. We are confident we will achieve our stated goal of growing faster than the market with progression in our profit margins. Finally, I would like to thank our exceptional staff for their commitment to execution, our clients for their trust, and our talented Board of Directors for their support and mentorship. I'll now turn the call over to Andre.

Thank you, Chris. Good to be with you today. I'll begin with a review of our financial results for the second quarter and then discuss our business outlook for the third quarter. As anticipated in our guidance last quarter, our revenue and profit growth accelerated in the second quarter, and I'm pleased that we delivered results at the higher end of our guidance range. Revenue was $1.37 billion. On a constant currency basis, revenue increased organically by over 24% compared with last year. Reported revenues included a foreign currency benefit of $45 million. As Chris mentioned, our strong growth reflects increased demand across a broad set of existing and new clients in all of our verticals. We also saw growth in every region in which we operate. The magnitude of the increase reflects the extreme COVID impacts in the second quarter of last year. Still, even normalizing for COVID impacts, we believe we grew slightly faster in the second quarter than we did in the first quarter of 2021. Our top-performing vertical in terms of the year-over-year revenue growth was retail travel and e-commerce, which grew 38% due to strong e-commerce volumes and increases with travel and tourism clients as the domestic travel market began to pick up. Our banking, financial services, and insurance and healthcare verticals each grew approximately 36%. Revenue from technology and consumer electronics clients grew by approximately 27%. I'm pleased to report that we were able to achieve the relative stability we expected in the communications and media vertical, as revenues in this vertical grew slightly on a sequential basis. On a combined basis, we also grew with clients in our other verticals by 15%. Contributing to the growth across our strategic verticals were over 115 global disruptor clients, which represented about 19% of our second quarter total revenue, approximately $260 million in quarterly revenue, and grew by 47% year-over-year. Turning to profitability, our non-GAAP operating income was $172 million, and our non-GAAP operating margin was 12.6% in the quarter. Second quarter adjusted EBITDA was $208 million, and our EBITDA margin was 15.2%. Our profitability reflects flow-through from strong revenue growth, which more than offset the impact of COVID expenses. On a net basis, COVID expenses approximated a $10 million reduction in profit in the second quarter. In terms of net income in the second quarter, non-GAAP net income was $125 million, and adjusted EPS was $2.37. GAAP results for the second quarter included $35 million of amortization of intangibles and $9 million of share-based compensation expense. GAAP diluted EPS was $1.50 per share. Our effective GAAP tax rate of 34% in the second quarter includes a $9 million charge related to the tax impact from the movement of our non-core insurance solutions business to assets held for sale, as part of our efforts to fine-tune our business portfolio. For clarity, the CIS business provides administrative services to life insurance clients and is unrelated to the CX services we provide to the insurance industry. Our non-GAAP tax rate was 26%. Moving to cash flow, cash flow from operations in the second quarter totaled approximately $203 million, and capital expenditures in the quarter were $29 million. Accordingly, we generated free cash flow of $174 million in the quarter. We continue to expect capital expenditures for the full year to be in the range of 3.5% to 4% of revenue. Turning now to the balance sheet, at the end of the second quarter, cash and cash equivalents was $131 million, and total interest-bearing debt was $959 million. During the quarter, we paid down $150 million on our term loan, reducing our outstanding principal balance on that loan to $700 million. Net debt was $828 million at quarter end. At the end of the second quarter, gross leverage approximated 1.2 times trailing four quarters adjusted EBITDA, and liquidity remained strong with over $890 million of cash undrawn lines of credit and capacity on our AR securitization. Our current liquidity gives us significant time and financial flexibility. Our priorities for capital deployment remain on growing the existing business through funding organic and strategic growth opportunities. We remain comfortable with up to three times gross leverage, which provides ample capacity for future disciplined M&A. Now I'll turn to our expectations for the third quarter. Given the record demand for CX solutions, we expect third quarter revenue to be in a range of $1.35 billion to $1.40 billion. This translates to 6% constant currency revenue growth at the midpoint of the range, including an approximately two-point positive impact of foreign exchange rates compared with the third quarter of last year. We expect third quarter non-GAAP operating income of $160 million to $174 million, reflecting flow-through from strong revenue growth balanced with investments in program ramps and increases in wages for our staff across the globe. These staff wage increases include a meaningful investment to increase the minimum wage the company will pay to our staff in the US. We expect interest expense to be approximately $6 million in the third quarter, an effective tax rate of 27% to 28%, and a weighted average diluted share count of approximately 52 million shares. Our non-GAAP operating income guidance for the third quarter excludes approximately $34 million related to the amortization of intangibles and $10 million of share-based compensation expense. Based on our strong year-to-date performance, our guidance for the third quarter, and strong new business signs, we are confident that we will meaningfully exceed the revenue goal of $5.3 billion or double-digit revenue growth that we discussed in our last earnings call. Similarly, we are confident that we will exceed our profitability goal of margins above pre-COVID levels that we discussed on our last earnings call again by a meaningful amount. You can expect that foreign exchange rates will have about a two-point positive impact on full-year 2021 revenue compared with 2020. In closing, we are very encouraged by the results of the second quarter. We're confident in our expectations for the third quarter and beyond. Finally, we are a well-positioned global leader in a large fragmented and growing market, executing a plan to grow organically faster in that market. As a proven successful consolidator in a market with a strong balance sheet, we are well-positioned to deliver sustained growth, margin progression, and strong free cash flow. At this time, Victor, please open the line for questions.

Hi, thanks for taking my questions and congrats on the strong quarter. Chris, you've talked several times about disruptor clients being a focus for the company. Can you maybe just talk about how that relationship progresses with these disruptor clients? Is it all inflationary in the sense that revenue in year two is more than year three, more than year two, and on average how many years does it take for a disruptor client to become mature and then possibly start asking for discounts?

Hi Ruplu, and I appreciate the congratulations. From a disruptor perspective, it really comes into a couple of categories. We look at disruptors in terms of whether they will be a leader in their space. Are they doing something that's truly disruptive? Frankly, where is their focus on the end markets? As you would expect, there are some disruptors who will start small with us, very, very small, and will grow extremely rapidly, reaching a level of maturity within 24 months to 36 months. There are others that will grow to a moderate level and be consumed by somebody else in the space or taken over by sort of an existing enterprise of our client, and then there are some that will not make other series raises and will remain relatively small and might disappear. Generally, what we find from a maturity curve perspective is somewhere between call it 48 months and maybe seven years that they start to kind of look at how they do procurement differently than what they've historically done in the past. What we offer to them, though, is a significant amount of agility, significant ability to scale, global diversity, significant insight into regulatory issues and some types of security issues in some places, and then access to technology that from a capital base they might not be able to invest in as they start out but certainly is of high value to them as they continue to grow. So lots of different offerings we provide in that disruptor space.

Thanks for all the details on that. For my next question, Chris, can you talk about what impact you think competitor sites going private and being purchased by the SITEL Group will have on the industry? And as part of that, can you talk about the pricing environment and your focus on outcome-based pricing? How is that trending?

For sure. So certainly, first I'd like to extend congratulations to Chuck. He's been a great competitor and certainly a legend in the industry and a fantastic operator. From our perspective, we historically have not really competed with that company outside of in some technology spaces, but the pricing environment has historically remained stable whether it's private or public competitors. The market is generally the market, and what clients are starting to change their attention to is really to your second point: outcomes-based pricing or outcomes-based performance incentives. That's really where I think we shine because we like those contracts; they tend to give us much more leverage. We're able to invest more in those contracts and get a benefit from them, and so we see that as something that will continue to progress in this environment and take out a simple price-to-price comparison in the marketplace.

Got it, and for my last one, if I can ask one to Andre, under your revenue guide at the midpoint for fiscal 3Q is mostly flat sequentially, but the operating margin guide looks like it's down 40% sequentially to 12.1%. Can you maybe just talk about the puts and takes impacting operating margin, and how do those factors trend going forward beyond 3Q?

So the real trend there, you're right, the midpoint is relatively flattish from a revenue perspective and down just a bit sequentially from a margin perspective. In the third quarter, we invest pretty heavily in ramps into the fourth quarter, so that is certainly the largest of the puts and takes as we think about rolling forward from Q2 to Q3. On top of that, as Chris and I both mentioned, we are doing some things globally with staff wages across the board to grow with a real focus also on the entry-level wages for our US staff, and so that will have an impact as well. But again, that's how we get to that guidance. We think it's balanced guidance, and we're very confident we'll achieve it.

Okay. Thanks again for all the details. Congrats on the strong execution and end results.

I was wondering, can you talk a bit about how the conversations with customers have changed in sort of, hopefully, we're in the post-COVID world or what some of the customers have learned about what they want to do internally versus outsource? I'm just curious what kind of new opportunities might be there following what we've all gone through during the last year, and I have a follow-up question. Thank you.

For sure, Shannon. So, sort of a couple of high-level trends. First of all, we see our clients looking for more customer-centric ways of engaging with clients in a physical environment, and certainly, that's been driven by e-commerce and then by more services and parts delivered to their homes. It's been driven by more digital engagements where you don't actually have to talk to or chat with somebody. We see those as a real focus around conversations and how to reduce customer efforts, how to reduce contact points, and how to make the experience going forward in a very simplistic way. And so that's also changed some of what their priorities have been around saying when we outsource something instead of outsourcing one component of that. In order to get full leverage, in order to take on more costs and drive better experience, they're actually looking at outsourcing more end-to-end of the process, so that, for instance, we can take that over and then not only put in our own technology but also put in our own staff around it, design our own digital experience for it, and deliver it to the clients. That has opened up conversations about this in Q3 and Q4, especially in Q1, as we're seeing our clients, who have long-standing relationships with us, give us more responsibilities that historically have not been outsourced. So, we see that as a very positive trend.

And then is there a potential for more asset sales when you look at the various companies and capabilities that you have? And on the flip side of that, how are you thinking about M&A these days?

No, we're very happy with the portfolio of services that we have and frankly have been investing more and more. Our CIS business was a unique instance where we took it as far as we could, and then it wasn't tied into the rest of our core focus around customer experience, so we wanted to make sure that that team could continue to grow. That worked out very well for all parties involved. From our perspective, when we look to the M&A environment, we've talked about this; valuations are on the higher side right at the moment. We're very focused on making sure that we're disciplined in the type of transaction we would do to drive the right shareholder returns, and we're also very focused on getting capabilities and technology that will increase our overall ability to deliver better experiences for our clients. We're not after bulk for bulk or size for size because we already obtained that, and now it's all about really driving superior value to our clients.

Okay. And maybe a clarification just on the wages: is this going to hit from an expense perspective all in the current quarter, or will it be something that rolls through the model over the next few quarters? Thank you.

It's really in the guidance, Shannon, and starts to, I don’t use the word impact, but the investment starts this quarter and will continue to be in our guidance going forward, but it effectively is an increase for what we're doing within the wage category.

Curious, the communications and media segment had a nice quarter; should we expect that to be stable going forward, or see some growth sequentially? And then a similar question on the travel market?

So Vince, from the telecommunications standpoint, we're pretty happy with where it is, and we kind of mentioned that we're seeing stability. So you'll see some growth, you'll see some ebbs and flows, but really what we're looking at as a percentage of the business, and we don’t see a material change from where that is, even though the rest of the business is growing. So that would indicate there is some underlying uptick. But really, if you look at it as a percentage of business more so than anything else, we’re very happy with where it is, and we're happy with the clients that we're working with and the services we're delivering and the profitability it's returning to us. In terms of the travel vertical and clients, pre-COVID, it was one of our fastest-growing verticals, both in the disruptor category as well as in some of the established travel categories and health categories. What we're seeing is very encouraging much sooner than we expected with signs of life in the domestic travel markets, both in Europe and in North America. So we definitely want to grow there. We definitely want to see continued increases, and we'll somewhat be reliant on how people feel about travel and how sustainable travel is, and then certainly how business travel kicks in. So, there are a couple of components to that, but absolutely we expect to see that vertical grow over time.

And I think you mentioned the pandemic impacting some of your foreign locations. I apologize if I missed it, but has there been delivery disruption in any of those markets incrementally from last quarter?

No, the team is just amazing. We have an amazing team in those countries and frankly they have just done a remarkable job. We increased our work-at-home presence, as we kind of called out, almost 10% and the reason we increased it significantly more globally and moved our whole numbers up by about 10% to about 70% working at home, and the performance has been in line, if not a little bit better, than in facilities in some of those regions. So I am extremely happy with how deliveries have been able to execute and how we've been able to support the clients.

And was there anything unusual in other income this quarter?

Not really, so what primarily shows up there, Vince, is foreign currency translation gains. We do some hedging there to try to minimize the volatility. What you see coming through is a gain there as some of the forward points that we hit on the hedges that we put in place, and so as I would think about that line on a go-forward basis, I would think about it being relatively neutral and flat.

Thank you very much. We very much appreciate your interest in Concentrix today. We are pleased with our performance year-to-date and are confident in the strength of our business model and our track record of being a consolidator in the space. We continue to see ourselves performing better than the market growth rate with margin expansion. As the market leader in CX solutions, we're passionately focused on executing our operations to drive continued growth and evaluation. Thank you again, and have a great day.

This concludes today's conference call. Thank you for participating. You may now disconnect.